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BILLING & PAYMENT
Call our free automated payment service 24/7 at 1 (855) 771-7900 and pay using your checking or savings account. Please have the following information available: Your San Jose Water 11-digit account number. Your bank account routing number. Your checking or savings accountnumber.
2020 WATER RATES
San Jose Water customers will have new water rates going into effect on January 1, 2020. Per Advice Letter 541, approved by the California Public Utilities Commission (CPUC), the monthly bill for a residential customer using 11 CCF of water with a 3/4-inch meter will increase $2.02, or 2.09%. Bills will be prorated at both the new and old rate MY ACCOUNT | SAN JOSE WATER Please enter your account number along with the a first three (3) characters of your last name or business name to access your accountbalance.
2021 WATER RATES
All Other Usage. $4.9160. $5.0660. Typical residential customers with a 3/4-inch meter using 11 Ccfs per month will see a monthly bill increase of $2.76 or 2.99% from $92.54 at present rates, to $95.30 in 2021. The amounts shown on your water bill may vary from the dollar amounts shown above due to temporary credits or surcharges in effect. WATER RATE ASSISTANCE PROGRAM We understand that this has been a difficult time for many of our customers. In addition to offering our Water Rate Assistance Program (WRAP) and very flexible payment plans, we suggest reaching out to the following local resources for further help. Call 211 from any phone. This is a resource and referral line which provides information on organizations offering help with rent and utility GENERAL RATE CASE 2022-2024 On January 4, 2021, we filed a GRC application for the years 2022-2024. The application is requesting a total increase of $87,712,000. The goal is to ensure: Investment in the infrastructure needed to deliver reliable water service. The long-term health of our region’s water supply. Reasonable and fair rates. REBATES & INCENTIVES Landscape Equipment Rebates from Valley Water(link is external) provides rebates for HOAs, businesses, and institutions that conserve water by replacing qualifying high water use landscape and/or upgrading to qualifying high efficiency irrigation equipment. Call Valley Water. at (408) 630-2554 for more details.READING YOUR METER
By reading your water meter, you can determine how much water you have used over a period of time. Let’s say you have a meter reading of 146 (the total number of units of water recorded since the meter was installed). If the meter shows 156 one month later, that means you’ve used 10 CCF (1 CCF=100 cubic feet) of water during theone-month
HOME | SAN JOSE WATERCUSTOMER CAREWORK WITH USOUR COMPANYTHIRD PARTY NOTIFICATION PROGRAM SJW Customers: if you’re struggling to pay your water bill, we’re here to help! From WRAP to our flexible payment plans and easy new online pay portal, we will work with you. Contact us at (408) 279-7900 or customer.service@sjwater.com. LOG IN | SAN JOSE WATER Enter the password that accompanies your username. Main Navigation. Customer Care Drought Update Customer Care OverviewBILLING & PAYMENT
Call our free automated payment service 24/7 at 1 (855) 771-7900 and pay using your checking or savings account. Please have the following information available: Your San Jose Water 11-digit account number. Your bank account routing number. Your checking or savings accountnumber.
2020 WATER RATES
San Jose Water customers will have new water rates going into effect on January 1, 2020. Per Advice Letter 541, approved by the California Public Utilities Commission (CPUC), the monthly bill for a residential customer using 11 CCF of water with a 3/4-inch meter will increase $2.02, or 2.09%. Bills will be prorated at both the new and old rate MY ACCOUNT | SAN JOSE WATER Please enter your account number along with the a first three (3) characters of your last name or business name to access your accountbalance.
2021 WATER RATES
All Other Usage. $4.9160. $5.0660. Typical residential customers with a 3/4-inch meter using 11 Ccfs per month will see a monthly bill increase of $2.76 or 2.99% from $92.54 at present rates, to $95.30 in 2021. The amounts shown on your water bill may vary from the dollar amounts shown above due to temporary credits or surcharges in effect. WATER RATE ASSISTANCE PROGRAM We understand that this has been a difficult time for many of our customers. In addition to offering our Water Rate Assistance Program (WRAP) and very flexible payment plans, we suggest reaching out to the following local resources for further help. Call 211 from any phone. This is a resource and referral line which provides information on organizations offering help with rent and utility GENERAL RATE CASE 2022-2024 On January 4, 2021, we filed a GRC application for the years 2022-2024. The application is requesting a total increase of $87,712,000. The goal is to ensure: Investment in the infrastructure needed to deliver reliable water service. The long-term health of our region’s water supply. Reasonable and fair rates. REBATES & INCENTIVES Landscape Equipment Rebates from Valley Water(link is external) provides rebates for HOAs, businesses, and institutions that conserve water by replacing qualifying high water use landscape and/or upgrading to qualifying high efficiency irrigation equipment. Call Valley Water. at (408) 630-2554 for more details.READING YOUR METER
By reading your water meter, you can determine how much water you have used over a period of time. Let’s say you have a meter reading of 146 (the total number of units of water recorded since the meter was installed). If the meter shows 156 one month later, that means you’ve used 10 CCF (1 CCF=100 cubic feet) of water during theone-month
BILLING & PAYMENT
Call our free automated payment service 24/7 at 1 (855) 771-7900 and pay using your checking or savings account. Please have the following information available: Your San Jose Water 11-digit account number. Your bank account routing number. Your checking or savings accountnumber.
CUSTOMER CARE
San Jose Water takes pride in the service we provide to our customers and our communities. For us, "customer service" means being available to answer your questions promptly, responding quickly to emergencies, providing a safe and reliable water supply, and much more. VIRTUAL OPEN HOUSE SERIES SJW is pleased to host a series of webinars covering popular topics. These live, interactive Zoom events feature in-house experts from a range of departments. Each presenter summarizes information frequently requested by SJW customers, and a moderator facilitates a live Q&A portion to follow. Upcoming Webinars Topic: 2020 Urban Water Management Plan and Water ShortageWATER SOURCE MAP
San Jose Water delivers its customers a mix of groundwater, surface water purchased through the Santa Clara Valley Water District, and treated surface water from our local water supply. Where you live determines the type of water you typically receive. Although, water sources do shift occasionally in response to changes in availability or drought conditions.RATES & REGULATIONS
Rates & Regulations. San Jose Water's rates are set by an independent third party, the California Public Utilities Commission (CPUC). The CPUC's mission is to protect utility customers and ensure the rates charged by all utilities are fair and reasonable. The water rates charged by San Jose Water are based on "cost of service," which meanswe
BACKFLOW | SAN JOSE WATER San Jose Water's Backflow Department plays a critical role in preserving our water quality and ensuring that we deliver the safest, highest quality water possible to our customers. We make sure backflow devices are properly installed and tested annually and, where required, to assure our customers that the water we deliver is free of pollutants or contaminants that can be introduced through HARD & SOFT WATER FAQS Hardness minerals may also contribute to scaling in teapots, spots on dishes and residues on plumbing fixtures and glass shower doors. Water is considered "hard" if it measures more than 120 parts per million or 7.0 grains per gallon. The table below lists the range of hardness, sodium, and pH for each source water type supplied by SJW.EMPLOYEE BENEFITS
Introduction to SJW Employee Benefits At San Jose Water, one of our highest priorities is addressing the health and welfare needs of our employees and their family members. SJW offers great benefits. Browse this page to find out about our benefits, including health insurance, retirement programs, tuition reimbursement and more! Medical Insurance All regular employees working 30 hours or more HOW TO READ YOUR BILL How to Read Your Bill. See the image below to understand your bill and browse the topics on the right to see more information. The following is an overview of the information located on your billing statement. Below it you'll see explanations for each numbered section. Account Information - Customer Name/Address, Service Account Number, BillWATER PRESSURE
Installing a pressure-reducing valve (pressure regulator) can reduce water pressure to a desirable range of 50 to 60 PSI for inside use. To keep the desirable higher pressure for outdoor hose bibs and sprinkler use, install the pressure regulator downstream from them. HOME | SAN JOSE WATERCUSTOMER CAREWORK WITH USOUR COMPANYTHIRD PARTY NOTIFICATION PROGRAM SJW Customers: if you’re struggling to pay your water bill, we’re here to help! From WRAP to our flexible payment plans and easy new online pay portal, we will work with you. Contact us at (408) 279-7900 or customer.service@sjwater.com. LOG IN | SAN JOSE WATER Enter the password that accompanies your username. Main Navigation. Customer Care Drought Update Customer Care OverviewBILLING & PAYMENT
Call our free automated payment service 24/7 at 1 (855) 771-7900 and pay using your checking or savings account. Please have the following information available: Your San Jose Water 11-digit account number. Your bank account routing number. Your checking or savings accountnumber.
2020 WATER RATES
San Jose Water customers will have new water rates going into effect on January 1, 2020. Per Advice Letter 541, approved by the California Public Utilities Commission (CPUC), the monthly bill for a residential customer using 11 CCF of water with a 3/4-inch meter will increase $2.02, or 2.09%. Bills will be prorated at both the new and old rate MY ACCOUNT | SAN JOSE WATER Please enter your account number along with the a first three (3) characters of your last name or business name to access your accountbalance.
2021 WATER RATES
All Other Usage. $4.9160. $5.0660. Typical residential customers with a 3/4-inch meter using 11 Ccfs per month will see a monthly bill increase of $2.76 or 2.99% from $92.54 at present rates, to $95.30 in 2021. The amounts shown on your water bill may vary from the dollar amounts shown above due to temporary credits or surcharges in effect. WATER RATE ASSISTANCE PROGRAM We understand that this has been a difficult time for many of our customers. In addition to offering our Water Rate Assistance Program (WRAP) and very flexible payment plans, we suggest reaching out to the following local resources for further help. Call 211 from any phone. This is a resource and referral line which provides information on organizations offering help with rent and utility GENERAL RATE CASE 2022-2024 On January 4, 2021, we filed a GRC application for the years 2022-2024. The application is requesting a total increase of $87,712,000. The goal is to ensure: Investment in the infrastructure needed to deliver reliable water service. The long-term health of our region’s water supply. Reasonable and fair rates. REBATES & INCENTIVES Landscape Equipment Rebates from Valley Water(link is external) provides rebates for HOAs, businesses, and institutions that conserve water by replacing qualifying high water use landscape and/or upgrading to qualifying high efficiency irrigation equipment. Call Valley Water. at (408) 630-2554 for more details.READING YOUR METER
By reading your water meter, you can determine how much water you have used over a period of time. Let’s say you have a meter reading of 146 (the total number of units of water recorded since the meter was installed). If the meter shows 156 one month later, that means you’ve used 10 CCF (1 CCF=100 cubic feet) of water during theone-month
HOME | SAN JOSE WATERCUSTOMER CAREWORK WITH USOUR COMPANYTHIRD PARTY NOTIFICATION PROGRAM SJW Customers: if you’re struggling to pay your water bill, we’re here to help! From WRAP to our flexible payment plans and easy new online pay portal, we will work with you. Contact us at (408) 279-7900 or customer.service@sjwater.com. LOG IN | SAN JOSE WATER Enter the password that accompanies your username. Main Navigation. Customer Care Drought Update Customer Care OverviewBILLING & PAYMENT
Call our free automated payment service 24/7 at 1 (855) 771-7900 and pay using your checking or savings account. Please have the following information available: Your San Jose Water 11-digit account number. Your bank account routing number. Your checking or savings accountnumber.
2020 WATER RATES
San Jose Water customers will have new water rates going into effect on January 1, 2020. Per Advice Letter 541, approved by the California Public Utilities Commission (CPUC), the monthly bill for a residential customer using 11 CCF of water with a 3/4-inch meter will increase $2.02, or 2.09%. Bills will be prorated at both the new and old rate MY ACCOUNT | SAN JOSE WATER Please enter your account number along with the a first three (3) characters of your last name or business name to access your accountbalance.
2021 WATER RATES
All Other Usage. $4.9160. $5.0660. Typical residential customers with a 3/4-inch meter using 11 Ccfs per month will see a monthly bill increase of $2.76 or 2.99% from $92.54 at present rates, to $95.30 in 2021. The amounts shown on your water bill may vary from the dollar amounts shown above due to temporary credits or surcharges in effect. WATER RATE ASSISTANCE PROGRAM We understand that this has been a difficult time for many of our customers. In addition to offering our Water Rate Assistance Program (WRAP) and very flexible payment plans, we suggest reaching out to the following local resources for further help. Call 211 from any phone. This is a resource and referral line which provides information on organizations offering help with rent and utility GENERAL RATE CASE 2022-2024 On January 4, 2021, we filed a GRC application for the years 2022-2024. The application is requesting a total increase of $87,712,000. The goal is to ensure: Investment in the infrastructure needed to deliver reliable water service. The long-term health of our region’s water supply. Reasonable and fair rates. REBATES & INCENTIVES Landscape Equipment Rebates from Valley Water(link is external) provides rebates for HOAs, businesses, and institutions that conserve water by replacing qualifying high water use landscape and/or upgrading to qualifying high efficiency irrigation equipment. Call Valley Water. at (408) 630-2554 for more details.READING YOUR METER
By reading your water meter, you can determine how much water you have used over a period of time. Let’s say you have a meter reading of 146 (the total number of units of water recorded since the meter was installed). If the meter shows 156 one month later, that means you’ve used 10 CCF (1 CCF=100 cubic feet) of water during theone-month
BILLING & PAYMENT
Call our free automated payment service 24/7 at 1 (855) 771-7900 and pay using your checking or savings account. Please have the following information available: Your San Jose Water 11-digit account number. Your bank account routing number. Your checking or savings accountnumber.
CUSTOMER CARE
San Jose Water takes pride in the service we provide to our customers and our communities. For us, "customer service" means being available to answer your questions promptly, responding quickly to emergencies, providing a safe and reliable water supply, and much more. VIRTUAL OPEN HOUSE SERIES SJW is pleased to host a series of webinars covering popular topics. These live, interactive Zoom events feature in-house experts from a range of departments. Each presenter summarizes information frequently requested by SJW customers, and a moderator facilitates a live Q&A portion to follow. Upcoming Webinars Topic: 2020 Urban Water Management Plan and Water ShortageWATER SOURCE MAP
San Jose Water delivers its customers a mix of groundwater, surface water purchased through the Santa Clara Valley Water District, and treated surface water from our local water supply. Where you live determines the type of water you typically receive. Although, water sources do shift occasionally in response to changes in availability or drought conditions.RATES & REGULATIONS
Rates & Regulations. San Jose Water's rates are set by an independent third party, the California Public Utilities Commission (CPUC). The CPUC's mission is to protect utility customers and ensure the rates charged by all utilities are fair and reasonable. The water rates charged by San Jose Water are based on "cost of service," which meanswe
BACKFLOW | SAN JOSE WATER San Jose Water's Backflow Department plays a critical role in preserving our water quality and ensuring that we deliver the safest, highest quality water possible to our customers. We make sure backflow devices are properly installed and tested annually and, where required, to assure our customers that the water we deliver is free of pollutants or contaminants that can be introduced through HARD & SOFT WATER FAQS Hardness minerals may also contribute to scaling in teapots, spots on dishes and residues on plumbing fixtures and glass shower doors. Water is considered "hard" if it measures more than 120 parts per million or 7.0 grains per gallon. The table below lists the range of hardness, sodium, and pH for each source water type supplied by SJW.EMPLOYEE BENEFITS
Introduction to SJW Employee Benefits At San Jose Water, one of our highest priorities is addressing the health and welfare needs of our employees and their family members. SJW offers great benefits. Browse this page to find out about our benefits, including health insurance, retirement programs, tuition reimbursement and more! Medical Insurance All regular employees working 30 hours or more HOW TO READ YOUR BILL How to Read Your Bill. See the image below to understand your bill and browse the topics on the right to see more information. The following is an overview of the information located on your billing statement. Below it you'll see explanations for each numbered section. Account Information - Customer Name/Address, Service Account Number, BillWATER PRESSURE
Installing a pressure-reducing valve (pressure regulator) can reduce water pressure to a desirable range of 50 to 60 PSI for inside use. To keep the desirable higher pressure for outdoor hose bibs and sprinkler use, install the pressure regulator downstream from them. HOME | SAN JOSE WATERCUSTOMER CAREWORK WITH USOUR COMPANYTHIRD PARTY NOTIFICATION PROGRAM SJW Customers: we welcome you to review our latest annual Water Quality Report. Read on for all the information you need to know about your water service including precise sampling results, plans for improvements to monitoring, a handy reference guide for common terminology and more. LOG IN | SAN JOSE WATER Enter the password that accompanies your username. Main Navigation. Customer Care Drought Update Customer Care Overview2020 WATER RATES
Beginning in January 2020, there will be three changes to water rates for San Jose Water customers. These changes include: General Rate Case – Year 2 Annual Review Expiration of Balancing and Memorandum Account Surcharge Refunds from the 2019 Tax Memorandum Account To keep you in the loop, here’s a look at each change and how it may affectyou.
BILLING & PAYMENT
Closed as of March 16, 2020 San Jose Water's Customer Service Department is located at: 110 West Taylor Street ()San Jose, CA 95110. Office hours: 8:00 am to 5:30 pm Monday-Friday. MY ACCOUNT | SAN JOSE WATER Please enter your account number along with the a first three (3) characters of your last name or business name to access your accountbalance.
VIRTUAL OPEN HOUSE SERIES 1 day ago · SJW is pleased to host a series of webinars covering popular topics. These live, interactive Zoom events feature in-house experts from a range of departments. Each presenter summarizes information frequently requested by SJW customers, and a moderator facilitates a live Q&A portion to follow. Upcoming Webinars Topic: 2020 Urban Water Management Plan and Water Shortage WATER RATE ASSISTANCE PROGRAM We understand that this has been a difficult time for many of our customers. In addition to offering our Water Rate Assistance Program (WRAP) and very flexible payment plans, we suggest reaching out to the following local resources for further help. Call 211 from any phone. This is a resource and referral line which provides information on organizations offering help with rent and utility REBATES & INCENTIVES Find Ways to Save Read on to see if you'll benefit from any of the rebate programs offered through the Santa Clara Valley Water District (SCVWD). As funding may be limited for some programs, you may want to contact the SCVWD before pursuing projects. BACKFLOW | SAN JOSE WATER San Jose Water's Backflow Department plays a critical role in preserving our water quality and ensuring that we deliver the safest, highest quality water possible to our customers. We make sure backflow devices are properly installed and tested annually and, where required, to assure our customers that the water we deliver is free of pollutants or contaminants that can be introduced throughREADING YOUR METER
How to Read Your Meter – Yes, you can! Knowing how to read your water meter can give you great insight into your water usage. It can also help you detect early leaks. HOME | SAN JOSE WATERCUSTOMER CAREWORK WITH USOUR COMPANYTHIRD PARTY NOTIFICATION PROGRAM SJW Customers: we welcome you to review our latest annual Water Quality Report. Read on for all the information you need to know about your water service including precise sampling results, plans for improvements to monitoring, a handy reference guide for common terminology and more. LOG IN | SAN JOSE WATER Enter the password that accompanies your username. Main Navigation. Customer Care Drought Update Customer Care Overview2020 WATER RATES
Beginning in January 2020, there will be three changes to water rates for San Jose Water customers. These changes include: General Rate Case – Year 2 Annual Review Expiration of Balancing and Memorandum Account Surcharge Refunds from the 2019 Tax Memorandum Account To keep you in the loop, here’s a look at each change and how it may affectyou.
BILLING & PAYMENT
Closed as of March 16, 2020 San Jose Water's Customer Service Department is located at: 110 West Taylor Street ()San Jose, CA 95110. Office hours: 8:00 am to 5:30 pm Monday-Friday. MY ACCOUNT | SAN JOSE WATER Please enter your account number along with the a first three (3) characters of your last name or business name to access your accountbalance.
VIRTUAL OPEN HOUSE SERIES 1 day ago · SJW is pleased to host a series of webinars covering popular topics. These live, interactive Zoom events feature in-house experts from a range of departments. Each presenter summarizes information frequently requested by SJW customers, and a moderator facilitates a live Q&A portion to follow. Upcoming Webinars Topic: 2020 Urban Water Management Plan and Water Shortage WATER RATE ASSISTANCE PROGRAM We understand that this has been a difficult time for many of our customers. In addition to offering our Water Rate Assistance Program (WRAP) and very flexible payment plans, we suggest reaching out to the following local resources for further help. Call 211 from any phone. This is a resource and referral line which provides information on organizations offering help with rent and utility REBATES & INCENTIVES Find Ways to Save Read on to see if you'll benefit from any of the rebate programs offered through the Santa Clara Valley Water District (SCVWD). As funding may be limited for some programs, you may want to contact the SCVWD before pursuing projects. BACKFLOW | SAN JOSE WATER San Jose Water's Backflow Department plays a critical role in preserving our water quality and ensuring that we deliver the safest, highest quality water possible to our customers. We make sure backflow devices are properly installed and tested annually and, where required, to assure our customers that the water we deliver is free of pollutants or contaminants that can be introduced throughREADING YOUR METER
How to Read Your Meter – Yes, you can! Knowing how to read your water meter can give you great insight into your water usage. It can also help you detect early leaks.BILLING & PAYMENT
Closed as of March 16, 2020 San Jose Water's Customer Service Department is located at: 110 West Taylor Street ()San Jose, CA 95110. Office hours: 8:00 am to 5:30 pm Monday-Friday. VIRTUAL OPEN HOUSE SERIES 1 day ago · SJW is pleased to host a series of webinars covering popular topics. These live, interactive Zoom events feature in-house experts from a range of departments. Each presenter summarizes information frequently requested by SJW customers, and a moderator facilitates a live Q&A portion to follow. Upcoming Webinars Topic: 2020 Urban Water Management Plan and Water Shortage2021 WATER RATES
Tarifas de agua 2021. Giá nước năm 2021. NOTICE OF ADVICE LETTER FILING SAN JOSE WATER’S FILING TO INCREASE WATER RATES ADVICE LETTER 556 Update: The CPUC approved Advice Letter 556 on December 17, 2020. CONTACT US | SAN JOSE WATER 24 Hr Customer Service Phone (408) 279-7900. Email customer.service@sjwater.com. Mail Payments to: San Jose Water 110 West Taylor St. San Jose, CA 95110-2131RATES & REGULATIONS
RATES 101. Watch this video to learn about where your water comes from, what factors determine your water bill, and the energy, infrastructure, and people power that make it possible to access clean, reliable water 365 days a year. HARD & SOFT WATER FAQS What is hard water and what can I do about it? Hard water contains two harmless minerals: calcium and magnesium. These minerals give the water its "hardness," which generally manifests itself as a scaly build up on surfaces that come in contact with water. HOW TO READ YOUR BILL Account Information - Customer Name/Address, Service Account Number, Bill Date, Amount Due and Payment Due Date.; Contact Information - Customer Service office location and office hours, phone number and website accessible 24 hours, 7 days per week.; Billing Information - This section includes your service address, date range of the billing period, rate schedule code and water service sizeWATER PRESSURE
What's Normal? The normal pressure for your property will depend on how close you are to your water supply source (tank, well, or reservoir from which your water comes). ADVANCED LEAK DETECTION TECHNOLOGY Water loss prevention technologies utilized by SJW include Acoustic Leak Detection, leak detection loggers and correlators, advanced satellite imagery, and microphones that pick-up leak sounds. In addition to technologies, SJW utilizes machine learning to predict the pipelines with the highest probability of failure and prioritizes those pipelines for monitoring, rehabilitation, or replacement. WATER QUALITY REPORT/CONSUMER CONFIDENCE REPORT (CCR 2021 San Jose Water - All Rights Reserved HOME | SAN JOSE WATERCUSTOMER CAREWORK WITH USOUR COMPANYTHIRD PARTY NOTIFICATION PROGRAM SJW invites public input on its 2020 Urban Water Management Plan (UWMP) and updated Water Shortage Contingency Plan (WSCP). Register for this public hearing to learn more about these plans that help ensure adequate water supplies are available - now and in the future. A copy of the draft 2020 UWMP and WSCP are available for review here.Public comments on these plans can be provided at the LOG IN | SAN JOSE WATER Enter the password that accompanies your username. Main Navigation. Customer Care Drought Update Customer Care OverviewBILLING & PAYMENT
Call our free automated payment service 24/7 at 1 (855) 771-7900 and pay using your checking or savings account. Please have the following information available: Your San Jose Water 11-digit account number. Your bank account routing number. Your checking or savings accountnumber.
MY ACCOUNT | SAN JOSE WATER Please enter your account number along with the a first three (3) characters of your last name or business name to access your accountbalance.
2021 WATER RATES
All Other Usage. $4.9160. $5.0660. Typical residential customers with a 3/4-inch meter using 11 Ccfs per month will see a monthly bill increase of $2.76 or 2.99% from $92.54 at present rates, to $95.30 in 2021. The amounts shown on your water bill may vary from the dollar amounts shown above due to temporary credits or surcharges in effect. WATER RATE ASSISTANCE PROGRAM We understand that this has been a difficult time for many of our customers. In addition to offering our Water Rate Assistance Program (WRAP) and very flexible payment plans, we suggest reaching out to the following local resources for further help. Call 211 from any phone. This is a resource and referral line which provides information on organizations offering help with rent and utility REBATES & INCENTIVES Landscape Equipment Rebates from Valley Water(link is external) provides rebates for HOAs, businesses, and institutions that conserve water by replacing qualifying high water use landscape and/or upgrading to qualifying high efficiency irrigation equipment. Call Valley Water. at (408) 630-2554 for more details. BACKFLOW | SAN JOSE WATER San Jose Water's Backflow Department plays a critical role in preserving our water quality and ensuring that we deliver the safest, highest quality water possible to our customers. We make sure backflow devices are properly installed and tested annually and, where required, to assure our customers that the water we deliver is free of pollutants or contaminants that can be introduced throughREADING YOUR METER
By reading your water meter, you can determine how much water you have used over a period of time. Let’s say you have a meter reading of 146 (the total number of units of water recorded since the meter was installed). If the meter shows 156 one month later, that means you’ve used 10 CCF (1 CCF=100 cubic feet) of water during theone-month
WATER QUALITY REPORT/CONSUMER CONFIDENCE REPORT (CCR Water Quality Report/Consumer Confidence Report (CCR) | San JoseWater.
HOME | SAN JOSE WATERCUSTOMER CAREWORK WITH USOUR COMPANYTHIRD PARTY NOTIFICATION PROGRAM SJW invites public input on its 2020 Urban Water Management Plan (UWMP) and updated Water Shortage Contingency Plan (WSCP). Register for this public hearing to learn more about these plans that help ensure adequate water supplies are available - now and in the future. A copy of the draft 2020 UWMP and WSCP are available for review here.Public comments on these plans can be provided at the LOG IN | SAN JOSE WATER Enter the password that accompanies your username. Main Navigation. Customer Care Drought Update Customer Care OverviewBILLING & PAYMENT
Call our free automated payment service 24/7 at 1 (855) 771-7900 and pay using your checking or savings account. Please have the following information available: Your San Jose Water 11-digit account number. Your bank account routing number. Your checking or savings accountnumber.
MY ACCOUNT | SAN JOSE WATER Please enter your account number along with the a first three (3) characters of your last name or business name to access your accountbalance.
2021 WATER RATES
All Other Usage. $4.9160. $5.0660. Typical residential customers with a 3/4-inch meter using 11 Ccfs per month will see a monthly bill increase of $2.76 or 2.99% from $92.54 at present rates, to $95.30 in 2021. The amounts shown on your water bill may vary from the dollar amounts shown above due to temporary credits or surcharges in effect. WATER RATE ASSISTANCE PROGRAM We understand that this has been a difficult time for many of our customers. In addition to offering our Water Rate Assistance Program (WRAP) and very flexible payment plans, we suggest reaching out to the following local resources for further help. Call 211 from any phone. This is a resource and referral line which provides information on organizations offering help with rent and utility REBATES & INCENTIVES Landscape Equipment Rebates from Valley Water(link is external) provides rebates for HOAs, businesses, and institutions that conserve water by replacing qualifying high water use landscape and/or upgrading to qualifying high efficiency irrigation equipment. Call Valley Water. at (408) 630-2554 for more details. BACKFLOW | SAN JOSE WATER San Jose Water's Backflow Department plays a critical role in preserving our water quality and ensuring that we deliver the safest, highest quality water possible to our customers. We make sure backflow devices are properly installed and tested annually and, where required, to assure our customers that the water we deliver is free of pollutants or contaminants that can be introduced throughREADING YOUR METER
By reading your water meter, you can determine how much water you have used over a period of time. Let’s say you have a meter reading of 146 (the total number of units of water recorded since the meter was installed). If the meter shows 156 one month later, that means you’ve used 10 CCF (1 CCF=100 cubic feet) of water during theone-month
WATER QUALITY REPORT/CONSUMER CONFIDENCE REPORT (CCR Water Quality Report/Consumer Confidence Report (CCR) | San JoseWater.
2020 WATER RATES
San Jose Water customers will have new water rates going into effect on January 1, 2020. Per Advice Letter 541, approved by the California Public Utilities Commission (CPUC), the monthly bill for a residential customer using 11 CCF of water with a 3/4-inch meter will increase $2.02, or 2.09%. Bills will be prorated at both the new and old rate2021 WATER RATES
All Other Usage. $4.9160. $5.0660. Typical residential customers with a 3/4-inch meter using 11 Ccfs per month will see a monthly bill increase of $2.76 or 2.99% from $92.54 at present rates, to $95.30 in 2021. The amounts shown on your water bill may vary from the dollar amounts shown above due to temporary credits or surcharges in effect. HARD & SOFT WATER FAQS Hardness minerals may also contribute to scaling in teapots, spots on dishes and residues on plumbing fixtures and glass shower doors. Water is considered "hard" if it measures more than 120 parts per million or 7.0 grains per gallon. The table below lists the range of hardness, sodium, and pH for each source water type supplied by SJW.WATER PRESSURE
Installing a pressure-reducing valve (pressure regulator) can reduce water pressure to a desirable range of 50 to 60 PSI for inside use. To keep the desirable higher pressure for outdoor hose bibs and sprinkler use, install the pressure regulator downstream from them.EMPLOYEE BENEFITS
Introduction to SJW Employee Benefits At San Jose Water, one of our highest priorities is addressing the health and welfare needs of our employees and their family members. SJW offers great benefits. Browse this page to find out about our benefits, including health insurance, retirement programs, tuition reimbursement and more! Medical Insurance All regular employees working 30 hours or more SIZING WATER SERVICE When we determine the diameter of a service line, we prioritize our customer's safety and satisfaction. We determine the size of a service pipe by the number and types of water fixtures in a residence or business. Each type of water fixture, such as a faucet, toilet, shower, washing machine, dishwasher, etc. has water flow requirements. PREVENTING WATER LOSS WITH ACOUSTIC LEAK DETECTION San Jose Water (SJW) is dedicated to delivering safe, high-quality water to over one million customers across 140 square miles everyday. It is our job to protect our water resources and promote long-term sustainability in our community. The U.S. Environmental Protection Agency estimates that the average annual water loss rate for utilitysystems is 16%.
BACKFLOW - HOME
Backflow San José Water Company works hard to protect your drinking water from contami-nation. This effort begins at the well and watershed where your water is collected, 3 CALIFORNIA NATIVE PLANTS PERFECT FOR A WATER-WISE They also require little watering, making them a water-wise choice for your container garden. 2. Hummingbird Sage (Salvia spathacea) (link is external) This pink-flowering sage is perfect for container gardens in dry, shady areas. Like the Seaside Daisy, the Hummingbird Sage is an extremely tough plant that prefers less water. SJWC STANDARD DRAWINGS effective 09/03/2013 reconnection or extension of 3/4" or 1" services split services 45° typ ) direct reconnection or extension of 1-1/2"services
HOME | SAN JOSE WATERCUSTOMER CAREWORK WITH USOUR COMPANYTHIRD PARTY NOTIFICATION PROGRAM SJW invites public input on its 2020 Urban Water Management Plan (UWMP) and updated Water Shortage Contingency Plan (WSCP). Register for this public hearing to learn more about these plans that help ensure adequate water supplies are available - now and in the future. A copy of the draft 2020 UWMP and WSCP are available for review here.Public comments on these plans can be provided at the LOG IN | SAN JOSE WATER Enter the password that accompanies your username. Main Navigation. Customer Care Drought Update Customer Care OverviewBILLING & PAYMENT
Call our free automated payment service 24/7 at 1 (855) 771-7900 and pay using your checking or savings account. Please have the following information available: Your San Jose Water 11-digit account number. Your bank account routing number. Your checking or savings accountnumber.
MY ACCOUNT | SAN JOSE WATER Please enter your account number along with the a first three (3) characters of your last name or business name to access your accountbalance.
CUSTOMER CARE
San Jose Water takes pride in the service we provide to our customers and our communities. For us, "customer service" means being available to answer your questions promptly, responding quickly to emergencies, providing a safe and reliable water supply, and much more. CONTACT US | SAN JOSE WATER 24 Hr Customer Service Phone (408) 279-7900. Email customer.service@sjwater.com. Mail Payments to: San Jose Water 110 West Taylor St. San Jose, CA 95110-2131 WATER RATE ASSISTANCE PROGRAM We understand that this has been a difficult time for many of our customers. In addition to offering our Water Rate Assistance Program (WRAP) and very flexible payment plans, we suggest reaching out to the following local resources for further help. Call 211 from any phone. This is a resource and referral line which provides information on organizations offering help with rent and utility REBATES & INCENTIVES Landscape Equipment Rebates from Valley Water(link is external) provides rebates for HOAs, businesses, and institutions that conserve water by replacing qualifying high water use landscape and/or upgrading to qualifying high efficiency irrigation equipment. Call Valley Water. at (408) 630-2554 for more details. BACKFLOW | SAN JOSE WATER San Jose Water's Backflow Department plays a critical role in preserving our water quality and ensuring that we deliver the safest, highest quality water possible to our customers. We make sure backflow devices are properly installed and tested annually and, where required, to assure our customers that the water we deliver is free of pollutants or contaminants that can be introduced throughREADING YOUR METER
By reading your water meter, you can determine how much water you have used over a period of time. Let’s say you have a meter reading of 146 (the total number of units of water recorded since the meter was installed). If the meter shows 156 one month later, that means you’ve used 10 CCF (1 CCF=100 cubic feet) of water during theone-month
HOME | SAN JOSE WATERCUSTOMER CAREWORK WITH USOUR COMPANYTHIRD PARTY NOTIFICATION PROGRAM SJW invites public input on its 2020 Urban Water Management Plan (UWMP) and updated Water Shortage Contingency Plan (WSCP). Register for this public hearing to learn more about these plans that help ensure adequate water supplies are available - now and in the future. A copy of the draft 2020 UWMP and WSCP are available for review here.Public comments on these plans can be provided at the LOG IN | SAN JOSE WATER Enter the password that accompanies your username. Main Navigation. Customer Care Drought Update Customer Care OverviewBILLING & PAYMENT
Call our free automated payment service 24/7 at 1 (855) 771-7900 and pay using your checking or savings account. Please have the following information available: Your San Jose Water 11-digit account number. Your bank account routing number. Your checking or savings accountnumber.
MY ACCOUNT | SAN JOSE WATER Please enter your account number along with the a first three (3) characters of your last name or business name to access your accountbalance.
CUSTOMER CARE
San Jose Water takes pride in the service we provide to our customers and our communities. For us, "customer service" means being available to answer your questions promptly, responding quickly to emergencies, providing a safe and reliable water supply, and much more. CONTACT US | SAN JOSE WATER 24 Hr Customer Service Phone (408) 279-7900. Email customer.service@sjwater.com. Mail Payments to: San Jose Water 110 West Taylor St. San Jose, CA 95110-2131 WATER RATE ASSISTANCE PROGRAM We understand that this has been a difficult time for many of our customers. In addition to offering our Water Rate Assistance Program (WRAP) and very flexible payment plans, we suggest reaching out to the following local resources for further help. Call 211 from any phone. This is a resource and referral line which provides information on organizations offering help with rent and utility REBATES & INCENTIVES Landscape Equipment Rebates from Valley Water(link is external) provides rebates for HOAs, businesses, and institutions that conserve water by replacing qualifying high water use landscape and/or upgrading to qualifying high efficiency irrigation equipment. Call Valley Water. at (408) 630-2554 for more details. BACKFLOW | SAN JOSE WATER San Jose Water's Backflow Department plays a critical role in preserving our water quality and ensuring that we deliver the safest, highest quality water possible to our customers. We make sure backflow devices are properly installed and tested annually and, where required, to assure our customers that the water we deliver is free of pollutants or contaminants that can be introduced throughREADING YOUR METER
By reading your water meter, you can determine how much water you have used over a period of time. Let’s say you have a meter reading of 146 (the total number of units of water recorded since the meter was installed). If the meter shows 156 one month later, that means you’ve used 10 CCF (1 CCF=100 cubic feet) of water during theone-month
2020 WATER RATES
Beginning in January 2020, there will be three changes to water rates for San Jose Water customers. These changes include: General Rate Case – Year 2 Annual Review Expiration of Balancing and Memorandum Account Surcharge Refunds from the 2019 Tax Memorandum Account To keep you in the loop, here’s a look at each change and how it may affectyou.
CUSTOMER CARE
San Jose Water takes pride in the service we provide to our customers and our communities. For us, "customer service" means being available to answer your questions promptly, responding quickly to emergencies, providing a safe and reliable water supply, and much more. CONTACT US | SAN JOSE WATER San Jose Water 110 West Taylor St. San Jose, CA 95110-2131 View map. Main Office Phone (408) 279-7900. Hours 8 AM to 5:30 PM, Monday - Friday. Please note we are closed from 1:00 PM to 3:00 PM the first Friday of the month.2021 WATER RATES
Typical residential customers with a 3/4-inch meter using 11 Ccfs per month will see a monthly bill increase of $2.76 or 2.99% from $92.54 at present rates, to $95.30 in 2021. The amounts shown on your water bill may vary from the dollar amounts shown above due to temporary credits or surcharges in CAREERS | SAN JOSE WATER Working at San Jose Water Founded in 1866, our company serves more than a million people in the communities of San Jose, Campbell, Cupertino, Los Gatos, Monte Sereno and Saratoga. Our passion is delivering healthy, high-quality, safe, and reliable water because we know the water we deliver touches everything and everyone that matters in our customer's lives. WATER SHUTOFFS MAY RESUME IN 2021 We understand that COVID has created a very difficult time for many of our customers, and we’re here to help. Although we are not shutting off water service due to non-payment at this time, the emergency period may end soon. The California Public Utilities Commission has advised SJW that the shutoff moratorium may end as early as July 1,2021.
HARD & SOFT WATER FAQS Hardness minerals may also contribute to scaling in teapots, spots on dishes and residues on plumbing fixtures and glass shower doors. Water is considered "hard" if it measures more than 120 parts per million or 7.0 grains per gallon. The table below lists the range of hardness, sodium, and pH for each source water type supplied by SJW.PORTABLE METERS
Portable meters provide water for construction and other uses where normal service is not available. Meters are sized at 1 inch and 3 inch for potable water. Non-potable/recycled water is available only for 3 inch meters. Portable meters are available to rent. You may fill out this form and bring it to our Bascom Avenue location along with theWATER PRESSURE
Installing a pressure-reducing valve (pressure regulator) can reduce water pressure to a desirable range of 50 to 60 PSI for inside use. To keep the desirable higher pressure for outdoor hose bibs and sprinkler use, install the pressure regulator downstream from them. SIZING WATER SERVICE When we determine the diameter of a service line, we prioritize our customer's safety and satisfaction. We determine the size of a service pipe by the number and types of water fixtures in a residence or business. Each type of water fixture, such as a faucet, toilet, shower, washing machine, dishwasher, etc. has water flow requirements. HOME | SAN JOSE WATERCUSTOMER CAREWORK WITH USOUR COMPANYTHIRD PARTY NOTIFICATION PROGRAM SJW invites public input on its 2020 Urban Water Management Plan (UWMP) and updated Water Shortage Contingency Plan (WSCP). Register for this public hearing to learn more about these plans that help ensure adequate water supplies are available - now and in the future. A copy of the draft 2020 UWMP and WSCP are available for review here.Public comments on these plans can be provided at the LOG IN | SAN JOSE WATER Enter the password that accompanies your username. Main Navigation. Customer Care Drought Update Customer Care OverviewBILLING & PAYMENT
Call our free automated payment service 24/7 at 1 (855) 771-7900 and pay using your checking or savings account. Please have the following information available: Your San Jose Water 11-digit account number. Your bank account routing number. Your checking or savings accountnumber.
MY ACCOUNT | SAN JOSE WATER Please enter your account number along with the a first three (3) characters of your last name or business name to access your accountbalance.
CUSTOMER CARE
San Jose Water takes pride in the service we provide to our customers and our communities. For us, "customer service" means being available to answer your questions promptly, responding quickly to emergencies, providing a safe and reliable water supply, and much more. CONTACT US | SAN JOSE WATER 24 Hr Customer Service Phone (408) 279-7900. Email customer.service@sjwater.com. Mail Payments to: San Jose Water 110 West Taylor St. San Jose, CA 95110-2131 WATER RATE ASSISTANCE PROGRAM We understand that this has been a difficult time for many of our customers. In addition to offering our Water Rate Assistance Program (WRAP) and very flexible payment plans, we suggest reaching out to the following local resources for further help. Call 211 from any phone. This is a resource and referral line which provides information on organizations offering help with rent and utility REBATES & INCENTIVES Landscape Equipment Rebates from Valley Water(link is external) provides rebates for HOAs, businesses, and institutions that conserve water by replacing qualifying high water use landscape and/or upgrading to qualifying high efficiency irrigation equipment. Call Valley Water. at (408) 630-2554 for more details. BACKFLOW | SAN JOSE WATER San Jose Water's Backflow Department plays a critical role in preserving our water quality and ensuring that we deliver the safest, highest quality water possible to our customers. We make sure backflow devices are properly installed and tested annually and, where required, to assure our customers that the water we deliver is free of pollutants or contaminants that can be introduced throughREADING YOUR METER
By reading your water meter, you can determine how much water you have used over a period of time. Let’s say you have a meter reading of 146 (the total number of units of water recorded since the meter was installed). If the meter shows 156 one month later, that means you’ve used 10 CCF (1 CCF=100 cubic feet) of water during theone-month
HOME | SAN JOSE WATERCUSTOMER CAREWORK WITH USOUR COMPANYTHIRD PARTY NOTIFICATION PROGRAM SJW invites public input on its 2020 Urban Water Management Plan (UWMP) and updated Water Shortage Contingency Plan (WSCP). Register for this public hearing to learn more about these plans that help ensure adequate water supplies are available - now and in the future. A copy of the draft 2020 UWMP and WSCP are available for review here.Public comments on these plans can be provided at the LOG IN | SAN JOSE WATER Enter the password that accompanies your username. Main Navigation. Customer Care Drought Update Customer Care OverviewBILLING & PAYMENT
Call our free automated payment service 24/7 at 1 (855) 771-7900 and pay using your checking or savings account. Please have the following information available: Your San Jose Water 11-digit account number. Your bank account routing number. Your checking or savings accountnumber.
MY ACCOUNT | SAN JOSE WATER Please enter your account number along with the a first three (3) characters of your last name or business name to access your accountbalance.
CUSTOMER CARE
San Jose Water takes pride in the service we provide to our customers and our communities. For us, "customer service" means being available to answer your questions promptly, responding quickly to emergencies, providing a safe and reliable water supply, and much more. CONTACT US | SAN JOSE WATER 24 Hr Customer Service Phone (408) 279-7900. Email customer.service@sjwater.com. Mail Payments to: San Jose Water 110 West Taylor St. San Jose, CA 95110-2131 WATER RATE ASSISTANCE PROGRAM We understand that this has been a difficult time for many of our customers. In addition to offering our Water Rate Assistance Program (WRAP) and very flexible payment plans, we suggest reaching out to the following local resources for further help. Call 211 from any phone. This is a resource and referral line which provides information on organizations offering help with rent and utility REBATES & INCENTIVES Landscape Equipment Rebates from Valley Water(link is external) provides rebates for HOAs, businesses, and institutions that conserve water by replacing qualifying high water use landscape and/or upgrading to qualifying high efficiency irrigation equipment. Call Valley Water. at (408) 630-2554 for more details. BACKFLOW | SAN JOSE WATER San Jose Water's Backflow Department plays a critical role in preserving our water quality and ensuring that we deliver the safest, highest quality water possible to our customers. We make sure backflow devices are properly installed and tested annually and, where required, to assure our customers that the water we deliver is free of pollutants or contaminants that can be introduced throughREADING YOUR METER
By reading your water meter, you can determine how much water you have used over a period of time. Let’s say you have a meter reading of 146 (the total number of units of water recorded since the meter was installed). If the meter shows 156 one month later, that means you’ve used 10 CCF (1 CCF=100 cubic feet) of water during theone-month
2020 WATER RATES
Beginning in January 2020, there will be three changes to water rates for San Jose Water customers. These changes include: General Rate Case – Year 2 Annual Review Expiration of Balancing and Memorandum Account Surcharge Refunds from the 2019 Tax Memorandum Account To keep you in the loop, here’s a look at each change and how it may affectyou.
CUSTOMER CARE
San Jose Water takes pride in the service we provide to our customers and our communities. For us, "customer service" means being available to answer your questions promptly, responding quickly to emergencies, providing a safe and reliable water supply, and much more. CONTACT US | SAN JOSE WATER San Jose Water 110 West Taylor St. San Jose, CA 95110-2131 View map. Main Office Phone (408) 279-7900. Hours 8 AM to 5:30 PM, Monday - Friday. Please note we are closed from 1:00 PM to 3:00 PM the first Friday of the month.2021 WATER RATES
Typical residential customers with a 3/4-inch meter using 11 Ccfs per month will see a monthly bill increase of $2.76 or 2.99% from $92.54 at present rates, to $95.30 in 2021. The amounts shown on your water bill may vary from the dollar amounts shown above due to temporary credits or surcharges in CAREERS | SAN JOSE WATER Working at San Jose Water Founded in 1866, our company serves more than a million people in the communities of San Jose, Campbell, Cupertino, Los Gatos, Monte Sereno and Saratoga. Our passion is delivering healthy, high-quality, safe, and reliable water because we know the water we deliver touches everything and everyone that matters in our customer's lives. WATER SHUTOFFS MAY RESUME IN 2021 We understand that COVID has created a very difficult time for many of our customers, and we’re here to help. Although we are not shutting off water service due to non-payment at this time, the emergency period may end soon. The California Public Utilities Commission has advised SJW that the shutoff moratorium may end as early as July 1,2021.
HARD & SOFT WATER FAQS Hardness minerals may also contribute to scaling in teapots, spots on dishes and residues on plumbing fixtures and glass shower doors. Water is considered "hard" if it measures more than 120 parts per million or 7.0 grains per gallon. The table below lists the range of hardness, sodium, and pH for each source water type supplied by SJW.PORTABLE METERS
Portable meters provide water for construction and other uses where normal service is not available. Meters are sized at 1 inch and 3 inch for potable water. Non-potable/recycled water is available only for 3 inch meters. Portable meters are available to rent. You may fill out this form and bring it to our Bascom Avenue location along with theWATER PRESSURE
Installing a pressure-reducing valve (pressure regulator) can reduce water pressure to a desirable range of 50 to 60 PSI for inside use. To keep the desirable higher pressure for outdoor hose bibs and sprinkler use, install the pressure regulator downstream from them. SIZING WATER SERVICE When we determine the diameter of a service line, we prioritize our customer's safety and satisfaction. We determine the size of a service pipe by the number and types of water fixtures in a residence or business. Each type of water fixture, such as a faucet, toilet, shower, washing machine, dishwasher, etc. has water flow requirements. Skip to main contentHEADER
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* Help & Information August will bring some minor construction to our existing Customer Service Department. But nothing to worry about – we’ll be open for service during this month-long project. For those of you who know our building at 110 W. Taylor Street, San Jose, our temporary office will be just upstairs in the same building. ------------------------- DBIA AWARD ANNOUNCEMENT San Jose Water’s newly upgraded Montevina Water Treatment Plant (WTP) has been recognized by the Design-Build Institute of America (DBIA) with their National Merit Award in the water/wastewater category. Read more about this achievement in addressing stormwater challenges. -------------------------HAMILTON AVENUE
Stay current on the latest Campbell construction updates.WATER BLOGGED
This edition of Water Bloggedcelebrates DS
Services clerk Madeline Ramirez and the time she devotes outside of work to local cat rescues. Learn more about how to volunteer with these organizations or attend an adoption fair!UNDERSTAND BILLING
Get tips on reading your bill, online billing, reading your meter, and related information. WHAT’S IN MY WATER? Our water composition meets or surpasses all state and federal drinking standards. Understand what makes water quality high. INTRODUCING SAN JOSE WATER WARRIORS Learn more about a few of the SJW team members working behind the scenes to keep your taps flowing. GET 15% OFF YOUR WATER BILL WITH THE WRAP PROGRAM Certain customers are eligible for a 15% discount and/or other rebates and incentives. See if you qualify.WORK WITH SJW
See why people love working here, and view open positions. LEARN ABOUT YOUR RATES As our costs of providing service increase, so must our rates. See what the 2017 increase means for you. ARE YOU IN OUR SERVICE AREA? Please enter your address to determine if you are in the San JoseWater service area:
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