SIGHTCALL | AR POWERED VISUAL SUPPORTALLSALESFORCESERVICEMAXZENDESKSERVICENOWFIVE9 SightCall is an enterprise-grade video cloud platform helping service leaders improve outcomes without deploying unnecessary support to the field. We blend the digital and physical worlds into a real-time collaborative environment that empowers technicians, reduces SIGHTCALL VISUAL INTERACTIONS please enter your login and password. Login. Password Lost? ANNOUNCING SIGHTCALL FOR MICROSOFT DYNAMICS 365 SightCall for Microsoft Dynamics 365 combines SightCall’s industry-leading visual support platform with the power of Microsoft Dynamics 365. Remote experts see and guide customers through live video on any mobile device with AR and AI tools. For organizations that need to find new ways to offer their services remotely, the

enterprise-grade

HOW DO I INSTALL THE SIGHTCALL PLUGIN? Before installing the plugin, ask your SightCall Administrator to make sure you do not have a plugin installed (Admin Plugin). In most cases you should not be able to install the plugin on your own if your Administrator has already installed the plugin.

BROWSER SUPPORT

Agent Console on a laptop or desktop PC. For the agent console (console.sightcall.com), we highly recommend you use a modern browser such as: Google Chrome, an add-on is necessary and is available here.; Microsoft Edge (chromium version, released in 2020), the Chrome add-on is necessary, available here.; Mozilla Firefox, an add-on is necessary and is available here. SIGHTCALL | VOIR ET GUIDER À DISTANCETRANSLATE THIS PAGE SightCall donne du pouvoir aux techniciens et veille à ce qu'ils ne soient plus seuls sur le terrain. En un seul clic, tout technicien peut devenir un expert instantanément et recevoir une assistance visuelle à distance, des instructions en Réalité Augmenté ou des

indication via

INSTALLING THE SIGHTCALL EXTENSION FOR GOOGLE CHROME The Chrome Extension is available here: Articles in this section. Differences between the Visual Support and SightCall apps BANDWIDTH REQUIREMENT / DATA USAGE Resolution Max. 2560x1600. 2560x1600. Add'l Bandwidth. +20 Kbps. +20 Kbps. (*) Note: Video conferences support the display of 4 passive speakers. Additional attendees can join conferences beyond the Active Speaker and on-screen Passive Speakers. LAPTOP/DESKTOP SYSTEM REQUIREMENTS Windows. Intel Core 2 Duo or AMD Athlon X2 1GB of RAM. Intel Core i5 3470 or AMD A8 6K series with 4GB of RAM. macOS. 2012. 2013. NETWORK REQUIREMENTS SIGHTCALL | AR POWERED VISUAL SUPPORTALLSALESFORCESERVICEMAXZENDESKSERVICENOWFIVE9 SightCall is an enterprise-grade video cloud platform helping service leaders improve outcomes without deploying unnecessary support to the field. We blend the digital and physical worlds into a real-time collaborative environment that empowers technicians, reduces SIGHTCALL VISUAL INTERACTIONS please enter your login and password. Login. Password Lost? ANNOUNCING SIGHTCALL FOR MICROSOFT DYNAMICS 365 SightCall for Microsoft Dynamics 365 combines SightCall’s industry-leading visual support platform with the power of Microsoft Dynamics 365. Remote experts see and guide customers through live video on any mobile device with AR and AI tools. For organizations that need to find new ways to offer their services remotely, the

enterprise-grade

HOW DO I INSTALL THE SIGHTCALL PLUGIN? Before installing the plugin, ask your SightCall Administrator to make sure you do not have a plugin installed (Admin Plugin). In most cases you should not be able to install the plugin on your own if your Administrator has already installed the plugin.

BROWSER SUPPORT

Agent Console on a laptop or desktop PC. For the agent console (console.sightcall.com), we highly recommend you use a modern browser such as: Google Chrome, an add-on is necessary and is available here.; Microsoft Edge (chromium version, released in 2020), the Chrome add-on is necessary, available here.; Mozilla Firefox, an add-on is necessary and is available here. SIGHTCALL | VOIR ET GUIDER À DISTANCETRANSLATE THIS PAGE SightCall donne du pouvoir aux techniciens et veille à ce qu'ils ne soient plus seuls sur le terrain. En un seul clic, tout technicien peut devenir un expert instantanément et recevoir une assistance visuelle à distance, des instructions en Réalité Augmenté ou des

indication via

INSTALLING THE SIGHTCALL EXTENSION FOR GOOGLE CHROME The Chrome Extension is available here: Articles in this section. Differences between the Visual Support and SightCall apps BANDWIDTH REQUIREMENT / DATA USAGE Resolution Max. 2560x1600. 2560x1600. Add'l Bandwidth. +20 Kbps. +20 Kbps. (*) Note: Video conferences support the display of 4 passive speakers. Additional attendees can join conferences beyond the Active Speaker and on-screen Passive Speakers. LAPTOP/DESKTOP SYSTEM REQUIREMENTS Windows. Intel Core 2 Duo or AMD Athlon X2 1GB of RAM. Intel Core i5 3470 or AMD A8 6K series with 4GB of RAM. macOS. 2012. 2013. NETWORK REQUIREMENTS CAREERS AT SIGHTCALL Discover what our employees already know: SightCall is an exciting place to be. Our company is at the forefront of visual assistance technology and we are digitally transforming the workforce on a global scale. A career at SightCall means your every day work will make a lasting impact on the way customer service and field service are

handled

WHAT IS REMOTE SUPPORT? Through a live session, the end-user can use their smartphone to show the remote expert what they are seeing. The remote expert can use tools to zoom in, activate the flashlight, pause the live video, and use AR Annotations to add instructions and tools over real-world objects to illustrate steps and reduce confusion.. Other features allow agents to perform accurate measurements remotely, scan

OUR LEADERSHIP

Our Leadership. Thomas Cottereau Chief Executive Officer. Frédéric Navarre Chief Technology Officer. Dipak Joshi Chief Financial Officer. Tony Nigro Chief Revenue Officer. Antoine Vervoort SVP of Engineering. Ryan Snyder SVP of Global Customer Success. Matt Wolf SVP, Global Alliances. Janine Schifsky VP, Global Sales Operations. HOW SIGHTCALL AND SALESFORCE HEALTH CLOUD TRANSFORM THE How SightCall and Salesforce Health Cloud Transform the Telehealth Transition Together. A digital revolution in healthcare that truly began about a decade ago has accelerated greatly this past year, serving as an essential support tool for providers during the COVID-19 pandemic. A large-scale digital health study by the American Medical SIGHTCALL VIDEO ASSISTANCE CHATBOT ON SALESFORCE… SightCall Video Assistance Chatbot uses Natural Language Understanding (NLU) to resolve customer issues through Einstein Vision, and can escalate a service request to a live visual support session when human assistance is required. Built on the Salesforce Platform, SightCall Video Assistance is currently available on the AppExchange here.

BROWSER SUPPORT

Agent Console on a laptop or desktop PC. For the agent console (console.sightcall.com), we highly recommend you use a modern browser such as: Google Chrome, an add-on is necessary and is available here.; Microsoft Edge (chromium version, released in 2020), the Chrome add-on is necessary, available here.; Mozilla Firefox, an add-on is necessary and is available here. GETTING STARTED WITH SIGHTCALL (VIDEOS) We have put together some training videos to help guide you through the different functions of SightCall. We've compiled them all into a YouTube playlist available here: Note: All the videos have KRAFT HEINZ SUCCESS STORY Client . Kraft Heinz is one of the largest food and beverage companies in the world, with sales last year of around $25 billion. Their 38,000 employees support a portfolio of both iconic and emerging brands available in more than 40 countries. INSTALLING THE SIGHTCALL EXTENSION FOR MICROSOFT EDGE Microsoft Edge is a Chromium-based browser and can use the same extensions as Google Chrome. The Chrome Extension is available here: NETWORK REQUIREMENTS General Requirements. The SightCall integration requires some ports to be open on your network. When using the RTCC Driver, make sure the following ports are not blocked on your firewall / proxy: SIGHTCALL | AR POWERED VISUAL SUPPORTALLSALESFORCESERVICEMAXZENDESKSERVICENOWFIVE9 SightCall is an enterprise-grade video cloud platform helping service leaders improve outcomes without deploying unnecessary support to the field. We blend the digital and physical worlds into a real-time collaborative environment that empowers technicians, reduces OUR STORY | SIGHTCALL SightCall Sets the Standard for Visual Assistance. Our proprietary platform is proven, reliable and ready for immediate deployment. With over 10 years of experience under our belt, SightCall delivers measurable results for some of the largest brands in the world. We are not just a visual assistance platform, we are the visual assistance

platform.

SIGHTCALL VISUAL INTERACTIONS please enter your login and password. Login. Password Lost?

WEBRTC | SIGHTCALL

SightCall’s powerful visual assistance platform empowers remote experts to provide live video guidance within a web browser. Reduce the friction of delivering support by eliminating the need to install an app. Using WebRTC remote technicians and customers can receive interactive remote guidance with advanced support tools and no

download.

BROWSER SUPPORT

Agent Console on a laptop or desktop PC. For the agent console (console.sightcall.com), we highly recommend you use a modern browser such as: Google Chrome, an add-on is necessary and is available here.; Microsoft Edge (chromium version, released in 2020), the Chrome add-on is necessary, available here.; Mozilla Firefox, an add-on is necessary and is available here. HOW DO I INSTALL THE SIGHTCALL PLUGIN? Before installing the plugin, ask your SightCall Administrator to make sure you do not have a plugin installed (Admin Plugin). In most cases you should not be able to install the plugin on your own if your Administrator has already installed the plugin. SIGHTCALL | VOIR ET GUIDER À DISTANCETRANSLATE THIS PAGE SightCall donne du pouvoir aux techniciens et veille à ce qu'ils ne soient plus seuls sur le terrain. En un seul clic, tout technicien peut devenir un expert instantanément et recevoir une assistance visuelle à distance, des instructions en Réalité Augmenté ou des

indication via

INSTALLING THE SIGHTCALL EXTENSION FOR GOOGLE CHROME The Chrome Extension is available here: Articles in this section. Differences between the Visual Support and SightCall apps BANDWIDTH REQUIREMENT / DATA USAGE Resolution Max. 2560x1600. 2560x1600. Add'l Bandwidth. +20 Kbps. +20 Kbps. (*) Note: Video conferences support the display of 4 passive speakers. Additional attendees can join conferences beyond the Active Speaker and on-screen Passive Speakers. LAPTOP/DESKTOP SYSTEM REQUIREMENTS Windows. Intel Core 2 Duo or AMD Athlon X2 1GB of RAM. Intel Core i5 3470 or AMD A8 6K series with 4GB of RAM. macOS. 2012. 2013. SIGHTCALL | AR POWERED VISUAL SUPPORTALLSALESFORCESERVICEMAXZENDESKSERVICENOWFIVE9 SightCall is an enterprise-grade video cloud platform helping service leaders improve outcomes without deploying unnecessary support to the field. We blend the digital and physical worlds into a real-time collaborative environment that empowers technicians, reduces OUR STORY | SIGHTCALL SightCall Sets the Standard for Visual Assistance. Our proprietary platform is proven, reliable and ready for immediate deployment. With over 10 years of experience under our belt, SightCall delivers measurable results for some of the largest brands in the world. We are not just a visual assistance platform, we are the visual assistance

platform.

SIGHTCALL VISUAL INTERACTIONS please enter your login and password. Login. Password Lost?

WEBRTC | SIGHTCALL

SightCall’s powerful visual assistance platform empowers remote experts to provide live video guidance within a web browser. Reduce the friction of delivering support by eliminating the need to install an app. Using WebRTC remote technicians and customers can receive interactive remote guidance with advanced support tools and no

download.

BROWSER SUPPORT

Agent Console on a laptop or desktop PC. For the agent console (console.sightcall.com), we highly recommend you use a modern browser such as: Google Chrome, an add-on is necessary and is available here.; Microsoft Edge (chromium version, released in 2020), the Chrome add-on is necessary, available here.; Mozilla Firefox, an add-on is necessary and is available here. HOW DO I INSTALL THE SIGHTCALL PLUGIN? Before installing the plugin, ask your SightCall Administrator to make sure you do not have a plugin installed (Admin Plugin). In most cases you should not be able to install the plugin on your own if your Administrator has already installed the plugin. SIGHTCALL | VOIR ET GUIDER À DISTANCETRANSLATE THIS PAGE SightCall donne du pouvoir aux techniciens et veille à ce qu'ils ne soient plus seuls sur le terrain. En un seul clic, tout technicien peut devenir un expert instantanément et recevoir une assistance visuelle à distance, des instructions en Réalité Augmenté ou des

indication via

INSTALLING THE SIGHTCALL EXTENSION FOR GOOGLE CHROME The Chrome Extension is available here: Articles in this section. Differences between the Visual Support and SightCall apps BANDWIDTH REQUIREMENT / DATA USAGE Resolution Max. 2560x1600. 2560x1600. Add'l Bandwidth. +20 Kbps. +20 Kbps. (*) Note: Video conferences support the display of 4 passive speakers. Additional attendees can join conferences beyond the Active Speaker and on-screen Passive Speakers. LAPTOP/DESKTOP SYSTEM REQUIREMENTS Windows. Intel Core 2 Duo or AMD Athlon X2 1GB of RAM. Intel Core i5 3470 or AMD A8 6K series with 4GB of RAM. macOS. 2012. 2013. ANNOUNCING SIGHTCALL FOR MICROSOFT DYNAMICS 365 SightCall for Microsoft Dynamics 365 combines SightCall’s industry-leading visual support platform with the power of Microsoft Dynamics 365. Remote experts see and guide customers through live video on any mobile device with AR and AI tools. For organizations that need to find new ways to offer their services remotely, the

enterprise-grade

OUR LEADERSHIP

Our Leadership. Thomas Cottereau Chief Executive Officer. Frédéric Navarre Chief Technology Officer. Dipak Joshi Chief Financial Officer. Tony Nigro Chief Revenue Officer. Antoine Vervoort SVP of Engineering. Ryan Snyder SVP of Global Customer Success. Matt Wolf SVP, Global Alliances. Janine Schifsky VP, Global Sales Operations. HOW SIGHTCALL AND SALESFORCE HEALTH CLOUD TRANSFORM THE How SightCall and Salesforce Health Cloud Transform the Telehealth Transition Together. A digital revolution in healthcare that truly began about a decade ago has accelerated greatly this past year, serving as an essential support tool for providers during the COVID-19 pandemic. A large-scale digital health study by the American Medical SIGHTCALL VIDEO ASSISTANCE CHATBOT ON SALESFORCE… SightCall Video Assistance Chatbot uses Natural Language Understanding (NLU) to resolve customer issues through Einstein Vision, and can escalate a service request to a live visual support session when human assistance is required. Built on the Salesforce Platform, SightCall Video Assistance is currently available on the AppExchange here. GETTING STARTED WITH SIGHTCALL (VIDEOS) We have put together some training videos to help guide you through the different functions of SightCall. We've compiled them all into a YouTube playlist available here: Note: All the videos have SIGHTCALL HELP CENTER General Documentation. Troubleshooting. FAQ. Getting Started. Integrations. SightCall for Salesforce, Zendesk, ServiceMax, etc., and smart devices like RealWear HMTs. KRAFT HEINZ SUCCESS STORY Client . Kraft Heinz is one of the largest food and beverage companies in the world, with sales last year of around $25 billion. Their 38,000 employees support a portfolio of both iconic and emerging brands available in more than 40 countries. REGISTER FOR SIGHTCALL AND SERVICEMAX WEBINAR Register for SightCall and ServiceMax Webinar. Scaling the workforce is a real challenge that service organizations are facing today. While experienced workers are retiring, it is increasingly challenging to attract the younger generation and on-board them with the right skills quickly. The solution is to leverage the deep experience of older INSTALLING THE SIGHTCALL EXTENSION FOR MICROSOFT EDGE Microsoft Edge is a Chromium-based browser and can use the same extensions as Google Chrome. The Chrome Extension is available here: NETWORK REQUIREMENTS General Requirements. The SightCall integration requires some ports to be open on your network. When using the RTCC Driver, make sure the following ports are not blocked on your firewall / proxy: This website uses cookies to ensure you get the best experience on our website.  Learn More

Got it!

nav_customerSightCall for Customer Service See what your customers see and guide them remotely with AR-powered

visual assistance.

nav_fieldSightCall for Field Service Optimize Technician Performance with Live Video, Augmented Reality and

AI Insights.

nav_insuranceInsurance nav_manufacturingManufacturing & Equipment nav_telecommTelecommunications nav_powerPower & Utilities nav_transportationTransportation nav_healthLife Sciences & Medical Devices Artboard 87 Telehealth nav_platformThe Platform Learn about the leading visual assistance platform for enterprises. nav_ARAugmented Reality Place AR digital anchors and work instructions onto real world objects to provide expert guidance, take remote measurements and more. nav_AIArtificial Intelligence Increase productivity and efficiency with Artificial Intelligence as part of your digital transformation. nav_securitySecurity Learn more about how SightCall protects user data in compliance with state, national and global regulations. nav_wearables Wearables Experience SightCall visual assistance from your choice of headset or

wearable.

Artboard 67 Customizations Leverage SightCall's APIs and connectors in your own environment. nav_partnersIntegrations Experience SightCall in standalone mode or with one of our pre-built or custom integrations.

All Salesforce

ServiceMax

Zendesk

ServiceNow

Five9

Guidewire

Symbility

CCC

Accenture

Vuzix

RealWear

IFS

nav_ourstoryOur Story

nav_careerCareers

nav_partnersPartners nav_newsNews & Press Releases nav_contactContact Us nav_leadershipOur Leadership Login Events Latest News Resources Contact Us Solutions Industries Technology Case Studies About Request Demo Menux-icon Closemenu-icon Solutions

Solutions

nav_customerSightCall for Customer Service See what your customers see and guide them remotely with AR-powered

visual assistance.

nav_fieldSightCall for Field Service Optimize Technician Performance with Live Video, Augmented Reality and

AI Insights.

Industries

Industries

nav_insuranceInsurance nav_manufacturingManufacturing & Equipment nav_telecommTelecommunications nav_powerPower & Utilities nav_transportationTransportation nav_healthLife Sciences & Medical Devices Artboard 87 Telehealth

Technology

Technology

nav_platformThe Platform Learn about the leading visual assistance platform for enterprises. nav_ARAugmented Reality Place AR digital anchors and work instructions onto real world objects to provide expert guidance, take remote measurements and more. nav_AIArtificial Intelligence Increase productivity and efficiency with Artificial Intelligence as part of your digital transformation. nav_securitySecurity Learn more about how SightCall protects user data in compliance with state, national and global regulations. nav_wearables Wearables Experience SightCall visual assistance from your choice of headset or

wearable.

Artboard 67 Customizations Leverage SightCall's APIs and connectors in your own environment. nav_partnersIntegrations Experience SightCall in standalone mode or with one of our pre-built or custom integrations.

Integrations

All

Salesforce

ServiceMax

Zendesk

ServiceNow

Five9

Guidewire

Symbility

CCC

Accenture

Vuzix

RealWear

IFS Case Studies

About

About

nav_ourstoryOur Story

nav_careerCareers

nav_partnersPartners nav_newsNews & Press Releases nav_contactContact Us nav_leadershipOur Leadership Request Demo Login Events Latest News Resources Contact Us VISUAL ASSISTANCE FOR COVID-19 BUSINESS CONTINUITY

Learn more

THE LEADING VISUAL SUPPORT PLATFORM FOR ENTERPRISES

Learn More

Request A

Demo

SEE AND GUIDE REMOTELY SightCall is an enterprise-grade video cloud platform helping service leaders improve outcomes without deploying unnecessary support to the field. We blend the digital and physical worlds into a real-time collaborative environment that empowers technicians, reduces spend and improves the customer experience.

OUR CUSTOMERS

Over 200 global innovators use SightCall to drive their digital

transformation.

Insurance Manufacturing

& Equipment

Telecommunications

Power &

Utilities

Transportation

Life Sciences & Medical Devices

Telehealth

See All Customer Stories

EXPERIENCE

SEE SIGHTCALL IN ACTION

Koenig & Bauer

Koenig & Bauer solves almost 80% of all service cases with remote

maintenance

GE Healthcare

GE Healthcare provides real-time visual assistance to remote technicians in the field to improve medical device uptime

Allianz

Allianz replaces onsite claims visits with fast, remote video assessments to improve agent productivity DIGITIZE YOUR WORKFLOWS TO IMPROVE PRODUCTIVITY AND CUSTOMER

EXPERIENCE

1M

Visual Support Sessions

50%

Reduced Truck Rolls

69%

Reduced Resolution Time

81%

Improved First Time Fix Rate

41%

Decreased Training Time

30pt

Increased Customer Satisfaction DIGITAL TRANSFORMATION AT SCALE SightCall is a proven solution for businesses seeking to improve the way they communicate and solve problems across their entire

organization.

DIGITIZE YOUR WORKFORCE Put your employees at the center of your digital transformation. Improve peer-to-peer collaboration, retain institutional knowledge, and differentiate your offering with a platform that merges seamlessly into your existing business processes.

Learn More

BECOME CUSTOMER CENTRIC A great customer experience minimizes friction, maximizes efficiency, and maintains a human element. SightCall allows you to put the customer's needs first, empowering them to self-install and troubleshoot according to their own terms and schedule, with or without installing an app.

Learn More

FORTIFY YOUR TECHNICAL EXPERTISE SightCall empowers technicians and ensures that they are no longer alone in the field. With one click, any technician can become an instant expert and receive valuable remote visual assistance, AR instructions and AI insights.

Learn More

Empower Your Agents Learn More EVOLVE YOUR COMMUNICATION WITH REAL-TIME VISUAL ASSISTANCE Engage Your Customers Learn More

SIGHTCALL FEATURES

SEE THE ISSUE AND PROVIDE LIVE VISUAL GUIDANCE

nav_platform

THE PLATFORM

Learn about the leading visual assistance platform for enterprises.

Learn More

nav_AR

AUGMENTED REALITY

Place AR digital anchors and work instructions onto real world objects to provide expert guidance, take remote measurements and more.

Learn More

nav_AI

ARTIFICIAL INTELLIGENCE Increase productivity and efficiency with Artificial Intelligence as part of your digital transformation.

Learn More

nav_security

SECURITY

Learn more about how SightCall protects user data in compliance with state, national and global regulations.

Learn More

nav_wearables

WEARABLES

Experience SightCall visual assistance from your choice of headset or

wearable.

Learn More

Artboard 67

CUSTOMIZATIONS

Leverage SightCall's APIs and connectors in your own environment.

Learn More

OUR PARTNERS

SIGHTCALL ECOSYSTEMS SightCall integrates seamlessly into your existing business processes. Our open platform providing a complete set of connectors, APIs, SDKs, integrations and ready to use apps.

See More Partners

Partnership

WHAT'S NEW AT SIGHTCALL 5/12/2020 On-The-Go Visual Assistance For Salesforce Service Cloud 4/23/2020 AP Provides Remote Tech Support to Pork Producers During

COVID-19

4/20/2020 Should You Use WebRTC For Customer Support? 4/13/2020 SightCall Offers Free Visual Support for COVID-19 Mitigation on Salesforce AppExchange

See All

"The partnership that we have developed with SightCall revolutionizes the way that we are able to support GE Healthcare customers in the field. By reducing medical device downtime, we are helping healthcare providers spend more time on the diagnosis, treatment and monitoring

of their patients."

- Jaco Bierman General Electric Healthcare, ASEAN Service Operations

Manager

"Adding SightCall to our Customer Helpline has enabled our technical advisors to assist partners and sites more efficiently. SightCall makes it possible for us to solve more issues remotely, increasing the satisfaction of our partners and their customers." - Elizabeth Allanson Transformation Leader at Costa Express "SightCall’s visual support technology enables us to provide a superior customer experience that is central to our company’s commitment to great service. With live video, we can diagnose and resolve cases with new clarity and precision, resolving customer issues on the first call. SightCall helps us demonstrate that our commitment to customers lasts long after the date of sale." - Daniel Murray Director of Services for Core Health & Fitness "During the pilot with SightCall, we settled around 35% of claims on the very first call. This is more than just a useful app; it has tangibly improved the flow and quality of information from our customers, allowing us to put things right as quickly as possible." - Robin Challand Claims Director for Ageas UK Ready to Get Started? Empower Your Workforce with Visual Assistance

Contact Us

Home Integrations Case Studies

Our Story

Sightcall Login Events Latest News Resources

Contact Us Support

Available Today

� SightCall 2020. All rights reserved | Terms & Conditions

| GDPR Policy |

Privacy Policy