RSR RESEARCH

RSR is the candid voice in retail technology. Since our founding in 2007, we have combined our extensive retail industry backgrounds and on-going retailer survey data to bring objective and pragmatic insights to the entire retail community. Recent Insights Who We Are What We Do How We Help Retailers How We Help Solution Providers. RESEARCH | RETAIL SYSTEMS RESEARCH Active Research. Business Intelligence. Newsletter Articles. SAS Global Forum 2021: Democratizing Advanced Analytics. May 2021. eCommerce. Newsletter Articles. What’s Going On 2020 RSR SUPPLY CHAIN MANAGEMENT The supply chain remains the “next big thing” in retail. Challenges in supply chain execution are driving retailers to find new and better supply chain strategies to support fulfillment-from-anywhere. This report examines the challenges, opportunities, internal inhibitors, and technology enablers affecting the supply chain (pre-COVID-19). It also takes a hard look at retailers’ current HARD-HIT RETAILERS HOPE THAT ‘REVENGE SHOPPING’ WILL BE A The Retail industry is hoping for 2021-22 to be a breakout year. For example, in the US, National Retail Federation (NRF) CEO Matt Shay stated that, “healthy consumer fundamentals, pent-up demand and widespread distribution of the vaccine will generate increased economic growth, retail sales and consumer spending.” Therefore, the NRF is forecasting that retail sales SAS GLOBAL FORUM 2021: DEMOCRATIZING ADVANCED ANALYTICS There was a time not long ago that SAS (‘Statistical Analysis System’) was the domain of only those companies that could afford to hire the specialists that knew how to get the most from the platform’s capabilities. But for the last decade at least, SAS has been making its advanced data analytics available to businesspeople THE FAILURE OF THE SPORTING GOODS SUPPLY CHAIN The Failure Of The Sporting Goods Supply Chain. Here we are in month 367 (or so it feels) of the pandemic, and as luck would have it, I am living in the “ epicenter of Covid around the world .”. While this feels just a tad hyperbolic, regardless, social distancing is extremely important, and there are just so many times I can stretch in

the

IS CONSUMER DEMAND REALLY THAT UNPREDICTABLE? It Shouldn’t Be That Hard. I go back to my opening statement: Consumer demand is not really unpredictable. It’s just that retailers are really bad at it. When you don’t have granularity, when you aren’t starting from clean inventory data, and thus clean demand signals, and thus consistently under-estimate the demand that

you’re losing

LOCATION INTELLIGENCE IN RETAIL: THE VALUE OF 'WHERE Location-based analytics are not new, but the proliferation of data driven from mobile devices has ratcheted up the analytic possibilities tremendously. Retail respondents to this latest research believe consumers now demand a more personalized and curated shopping experience and that location-based. intelligence is what’s going to

help them

OMNI-CHANNEL 2013: THE LONG ROAD TO ADOPTION Omni-Channel 2013: The Long Road to Adoption contains candid insights gleaned from retail respondents as well as recommendations for ways to move forward to improved processes and profits, supported. by both organizational change and enabling technologies. CAROL TOME OF HOME DEPOT: GOING OUT ON TOP Carol Tome is retiring as CFO of Home Depot this month, and apropos of reading an “exit interview” with her in the Wall Street Journal, it seemed appropriate to give her a round of applause from RSR as part of her victory lap.. Ms. Tome took over as CFO of Home Depot in 2001, after joining the company in 1995.

RSR RESEARCH

RSR is the candid voice in retail technology. Since our founding in 2007, we have combined our extensive retail industry backgrounds and on-going retailer survey data to bring objective and pragmatic insights to the entire retail community. Recent Insights Who We Are What We Do How We Help Retailers How We Help Solution Providers. RESEARCH | RETAIL SYSTEMS RESEARCH Active Research. Business Intelligence. Newsletter Articles. SAS Global Forum 2021: Democratizing Advanced Analytics. May 2021. eCommerce. Newsletter Articles. What’s Going On 2020 RSR SUPPLY CHAIN MANAGEMENT The supply chain remains the “next big thing” in retail. Challenges in supply chain execution are driving retailers to find new and better supply chain strategies to support fulfillment-from-anywhere. This report examines the challenges, opportunities, internal inhibitors, and technology enablers affecting the supply chain (pre-COVID-19). It also takes a hard look at retailers’ current HARD-HIT RETAILERS HOPE THAT ‘REVENGE SHOPPING’ WILL BE A The Retail industry is hoping for 2021-22 to be a breakout year. For example, in the US, National Retail Federation (NRF) CEO Matt Shay stated that, “healthy consumer fundamentals, pent-up demand and widespread distribution of the vaccine will generate increased economic growth, retail sales and consumer spending.” Therefore, the NRF is forecasting that retail sales SAS GLOBAL FORUM 2021: DEMOCRATIZING ADVANCED ANALYTICS There was a time not long ago that SAS (‘Statistical Analysis System’) was the domain of only those companies that could afford to hire the specialists that knew how to get the most from the platform’s capabilities. But for the last decade at least, SAS has been making its advanced data analytics available to businesspeople THE FAILURE OF THE SPORTING GOODS SUPPLY CHAIN The Failure Of The Sporting Goods Supply Chain. Here we are in month 367 (or so it feels) of the pandemic, and as luck would have it, I am living in the “ epicenter of Covid around the world .”. While this feels just a tad hyperbolic, regardless, social distancing is extremely important, and there are just so many times I can stretch in

the

IS CONSUMER DEMAND REALLY THAT UNPREDICTABLE? It Shouldn’t Be That Hard. I go back to my opening statement: Consumer demand is not really unpredictable. It’s just that retailers are really bad at it. When you don’t have granularity, when you aren’t starting from clean inventory data, and thus clean demand signals, and thus consistently under-estimate the demand that

you’re losing

LOCATION INTELLIGENCE IN RETAIL: THE VALUE OF 'WHERE Location-based analytics are not new, but the proliferation of data driven from mobile devices has ratcheted up the analytic possibilities tremendously. Retail respondents to this latest research believe consumers now demand a more personalized and curated shopping experience and that location-based. intelligence is what’s going to

help them

OMNI-CHANNEL 2013: THE LONG ROAD TO ADOPTION Omni-Channel 2013: The Long Road to Adoption contains candid insights gleaned from retail respondents as well as recommendations for ways to move forward to improved processes and profits, supported. by both organizational change and enabling technologies. CAROL TOME OF HOME DEPOT: GOING OUT ON TOP Carol Tome is retiring as CFO of Home Depot this month, and apropos of reading an “exit interview” with her in the Wall Street Journal, it seemed appropriate to give her a round of applause from RSR as part of her victory lap.. Ms. Tome took over as CFO of Home Depot in 2001, after joining the company in 1995.

RSR RESEARCH

RSR is the candid voice in retail technology. Since our founding in 2007, we have combined our extensive retail industry backgrounds and on-going retailer survey data to bring objective and pragmatic insights to the entire retail community. Recent Insights Who We Are What We Do How We Help Retailers How We Help Solution Providers. RESEARCH | RETAIL SYSTEMS RESEARCH Active Research. Business Intelligence. Newsletter Articles. SAS Global Forum 2021: Democratizing Advanced Analytics. May 2021. eCommerce. Newsletter Articles. What’s Going On SAS GLOBAL FORUM 2021: DEMOCRATIZING ADVANCED ANALYTICS There was a time not long ago that SAS (‘Statistical Analysis System’) was the domain of only those companies that could afford to hire the specialists that knew how to get the most from the platform’s capabilities. But for the last decade at least, SAS has been making its advanced data analytics available to businesspeople THE NEXT GENERATION OF ECOMMERCE IS HERE, BUT ARE The RSR team is in the process of finalizing its newest benchmark, to be entitled “Retail eCommerce In Context: The Next Iteration”, and it promises to be an interesting read.The report starts off by acknowledging that most retailers were forced to integrate their digital and physical selling “channels” into one selling environment as a response to COVID and changed consumer shopping RETAILERS’ ONLINE SHOPPING EXPERIENCE Ask retailers what stands in the way of making progress – on any manner of retail-specific topics – and the response will often come down to resources. Some iteration of “We lack the resources and the vision to change, and even if we had both of those, our existing technologies would get in CLIENTS | RETAIL SYSTEMS RESEARCH RSR analysts refine our understanding of what's now and what's next. We rely on RSR for clear and distinctive retail insights to support our customers and advance our objectives. Their analysts provide effective guidance to our business, and they are always engaging speakers at our events. Their benchmark research delivers

authoritative

THE FAILURE OF THE SPORTING GOODS SUPPLY CHAIN The Failure Of The Sporting Goods Supply Chain. Here we are in month 367 (or so it feels) of the pandemic, and as luck would have it, I am living in the “ epicenter of Covid around the world .”. While this feels just a tad hyperbolic, regardless, social distancing is extremely important, and there are just so many times I can stretch in

the

CYBERSECURITY: RETAILERS SHOULD BE LEADERS Over the past weeks, we have seen Cybersecurity breaches on critical industries in the United States. Ransomware is becoming the most popular form of breach, and in at least one of the two cases, the company paid the ransom and got their pipeline (and the Southeast got its gasoline) back. But it does beg the RECOMMENDATIONS FOR HOW TO NAVIGATE IN CRAZY TIMES Stop Blaming Legacy Technologies, Replace Them. 2020 caught many retailers in a position they (seemingly) would have been comfortable continuing for years: allowing “small margins” to justify continued reliance on systems that have been far too long in the tooth for far too long, already. As a result of the shifts the past year has

brought

PANASONIC AND BLUE YONDER: GOING ALL-IN ON THE AUTOMATED Panasonic And Blue Yonder: Going All-In On The Automated Supply Chain. Last week, supply chain solution provider Blue Yonder simultaneously ended its annual ICON/DEVCON conference and announced its acquisition by Panasonic for $7+B. The acquisition put a final exclamation point on Panasonic’s mid-2020 purchase of 20% of Blue Yonder’s stock.

RSR RESEARCH

RSR is the candid voice in retail technology. Since our founding in 2007, we have combined our extensive retail industry backgrounds and on-going retailer survey data to bring objective and pragmatic insights to the entire retail community. Recent Insights Who We Are What We Do How We Help Retailers How We Help Solution Providers. 2020 RSR SUPPLY CHAIN MANAGEMENT The supply chain remains the “next big thing” in retail. Challenges in supply chain execution are driving retailers to find new and better supply chain strategies to support fulfillment-from-anywhere. This report examines the challenges, opportunities, internal inhibitors, and technology enablers affecting the supply chain (pre-COVID-19). It also takes a hard look at retailers’ current HARD-HIT RETAILERS HOPE THAT ‘REVENGE SHOPPING’ WILL BE A The Retail industry is hoping for 2021-22 to be a breakout year. For example, in the US, National Retail Federation (NRF) CEO Matt Shay stated that, “healthy consumer fundamentals, pent-up demand and widespread distribution of the vaccine will generate increased economic growth, retail sales and consumer spending.” Therefore, the NRF is forecasting that retail sales SAS GLOBAL FORUM 2021: DEMOCRATIZING ADVANCED ANALYTICS There was a time not long ago that SAS (‘Statistical Analysis System’) was the domain of only those companies that could afford to hire the specialists that knew how to get the most from the platform’s capabilities. But for the last decade at least, SAS has been making its advanced data analytics available to businesspeople THE FAILURE OF THE SPORTING GOODS SUPPLY CHAIN The Failure Of The Sporting Goods Supply Chain. Here we are in month 367 (or so it feels) of the pandemic, and as luck would have it, I am living in the “ epicenter of Covid around the world .”. While this feels just a tad hyperbolic, regardless, social distancing is extremely important, and there are just so many times I can stretch in

the

IS CONSUMER DEMAND REALLY THAT UNPREDICTABLE? It Shouldn’t Be That Hard. I go back to my opening statement: Consumer demand is not really unpredictable. It’s just that retailers are really bad at it. When you don’t have granularity, when you aren’t starting from clean inventory data, and thus clean demand signals, and thus consistently under-estimate the demand that

you’re losing

LOCATION INTELLIGENCE IN RETAIL: THE VALUE OF 'WHERE Location-based analytics are not new, but the proliferation of data driven from mobile devices has ratcheted up the analytic possibilities tremendously. Retail respondents to this latest research believe consumers now demand a more personalized and curated shopping experience and that location-based. intelligence is what’s going to

help them

SHOPPER JOURNEY' DOESN'T MEAN WHAT YOU THINK IT DOES A couple weeks ago I was on a briefing call with a vendor who started talking about customer or shopper journeys in a way I’d never heard before. They were talking about journey design and how to incent consumers to take desired next steps in the “journey process “.That conversation gave me a sinking feeling OMNI-CHANNEL 2013: THE LONG ROAD TO ADOPTION Omni-Channel 2013: The Long Road to Adoption contains candid insights gleaned from retail respondents as well as recommendations for ways to move forward to improved processes and profits, supported. by both organizational change and enabling technologies. CAROL TOME OF HOME DEPOT: GOING OUT ON TOP Carol Tome is retiring as CFO of Home Depot this month, and apropos of reading an “exit interview” with her in the Wall Street Journal, it seemed appropriate to give her a round of applause from RSR as part of her victory lap.. Ms. Tome took over as CFO of Home Depot in 2001, after joining the company in 1995.

RSR RESEARCH

RSR is the candid voice in retail technology. Since our founding in 2007, we have combined our extensive retail industry backgrounds and on-going retailer survey data to bring objective and pragmatic insights to the entire retail community. Recent Insights Who We Are What We Do How We Help Retailers How We Help Solution Providers. 2020 RSR SUPPLY CHAIN MANAGEMENT The supply chain remains the “next big thing” in retail. Challenges in supply chain execution are driving retailers to find new and better supply chain strategies to support fulfillment-from-anywhere. This report examines the challenges, opportunities, internal inhibitors, and technology enablers affecting the supply chain (pre-COVID-19). It also takes a hard look at retailers’ current HARD-HIT RETAILERS HOPE THAT ‘REVENGE SHOPPING’ WILL BE A The Retail industry is hoping for 2021-22 to be a breakout year. For example, in the US, National Retail Federation (NRF) CEO Matt Shay stated that, “healthy consumer fundamentals, pent-up demand and widespread distribution of the vaccine will generate increased economic growth, retail sales and consumer spending.” Therefore, the NRF is forecasting that retail sales SAS GLOBAL FORUM 2021: DEMOCRATIZING ADVANCED ANALYTICS There was a time not long ago that SAS (‘Statistical Analysis System’) was the domain of only those companies that could afford to hire the specialists that knew how to get the most from the platform’s capabilities. But for the last decade at least, SAS has been making its advanced data analytics available to businesspeople THE FAILURE OF THE SPORTING GOODS SUPPLY CHAIN The Failure Of The Sporting Goods Supply Chain. Here we are in month 367 (or so it feels) of the pandemic, and as luck would have it, I am living in the “ epicenter of Covid around the world .”. While this feels just a tad hyperbolic, regardless, social distancing is extremely important, and there are just so many times I can stretch in

the

IS CONSUMER DEMAND REALLY THAT UNPREDICTABLE? It Shouldn’t Be That Hard. I go back to my opening statement: Consumer demand is not really unpredictable. It’s just that retailers are really bad at it. When you don’t have granularity, when you aren’t starting from clean inventory data, and thus clean demand signals, and thus consistently under-estimate the demand that

you’re losing

LOCATION INTELLIGENCE IN RETAIL: THE VALUE OF 'WHERE Location-based analytics are not new, but the proliferation of data driven from mobile devices has ratcheted up the analytic possibilities tremendously. Retail respondents to this latest research believe consumers now demand a more personalized and curated shopping experience and that location-based. intelligence is what’s going to

help them

SHOPPER JOURNEY' DOESN'T MEAN WHAT YOU THINK IT DOES A couple weeks ago I was on a briefing call with a vendor who started talking about customer or shopper journeys in a way I’d never heard before. They were talking about journey design and how to incent consumers to take desired next steps in the “journey process “.That conversation gave me a sinking feeling OMNI-CHANNEL 2013: THE LONG ROAD TO ADOPTION Omni-Channel 2013: The Long Road to Adoption contains candid insights gleaned from retail respondents as well as recommendations for ways to move forward to improved processes and profits, supported. by both organizational change and enabling technologies. CAROL TOME OF HOME DEPOT: GOING OUT ON TOP Carol Tome is retiring as CFO of Home Depot this month, and apropos of reading an “exit interview” with her in the Wall Street Journal, it seemed appropriate to give her a round of applause from RSR as part of her victory lap.. Ms. Tome took over as CFO of Home Depot in 2001, after joining the company in 1995. RESEARCH | RETAIL SYSTEMS RESEARCH Active Research. Business Intelligence. Newsletter Articles. SAS Global Forum 2021: Democratizing Advanced Analytics. May 2021. eCommerce. Newsletter Articles. What’s Going On RETAILERS’ ONLINE SHOPPING EXPERIENCE Ask retailers what stands in the way of making progress – on any manner of retail-specific topics – and the response will often come down to resources. Some iteration of “We lack the resources and the vision to change, and even if we had both of those, our existing technologies would get in THE NEXT GENERATION OF ECOMMERCE IS HERE, BUT ARE The RSR team is in the process of finalizing its newest benchmark, to be entitled “Retail eCommerce In Context: The Next Iteration”, and it promises to be an interesting read.The report starts off by acknowledging that most retailers were forced to integrate their digital and physical selling “channels” into one selling environment as a response to COVID and changed consumer shopping THE FAILURE OF THE SPORTING GOODS SUPPLY CHAIN The Failure Of The Sporting Goods Supply Chain. Here we are in month 367 (or so it feels) of the pandemic, and as luck would have it, I am living in the “ epicenter of Covid around the world .”. While this feels just a tad hyperbolic, regardless, social distancing is extremely important, and there are just so many times I can stretch in

the

WHAT’S THE KEY TO GETTING THE MOST FROM AI? THE RIGHT In our most recent benchmark report, the insights that AI technologies promise are viewed as a key enabler to address a compelling business opportunity, delivering on the brand promise in a focused and locally relevant way. But as we know from other recent RSR benchmarks, the shortage of affordable data scientists who can help retailers PANASONIC AND BLUE YONDER: GOING ALL-IN ON THE AUTOMATED Panasonic And Blue Yonder: Going All-In On The Automated Supply Chain. Last week, supply chain solution provider Blue Yonder simultaneously ended its annual ICON/DEVCON conference and announced its acquisition by Panasonic for $7+B. The acquisition put a final exclamation point on Panasonic’s mid-2020 purchase of 20% of Blue Yonder’s stock. SHOPPER JOURNEY' DOESN'T MEAN WHAT YOU THINK IT DOES A couple weeks ago I was on a briefing call with a vendor who started talking about customer or shopper journeys in a way I’d never heard before. They were talking about journey design and how to incent consumers to take desired next steps in the “journey process “.That conversation gave me a sinking feeling CAPTURING CRITICAL BUSINESS REQUIREMENTS: WHAT EVERY JDA’s Focus included a session that really should be required viewing for anyone involved in any kind of technology development. The session was presented by Pam Sheen, Solution Manager for Enterprise Store Operations for Dunkin’ Brands, and, corny as it may sound, it was like music to my former CIO ears. Here’s why.In some ways, THE WALMART OUT-OF-STOCK PROBLEM: LESSONS LEARNED A $3 billion dollar out-of-stock issue explains a good portion of the comp sales shortfall. Not all of it, but enough to make your eyes bulge. And so the lesson learned is straightforward, and pretty traditional. It’s a two-parter. Part 1: No company can ‘expense control’ their way to long term business success.

THE CXO SUMMIT

The CXO Summit – A Chance To Catch Up With Old And New Retail Friends. It has been a long fourteen months, and a long spell of small phone calls about technology, and analysis at-a-distance on where retailers are heading. Thanks to Cathy Hotka, though, I had the opportunity to talk with thirty-eight retail CXO’s and some of their

trusted

RSR RESEARCH

RSR is the candid voice in retail technology. Since our founding in 2007, we have combined our extensive retail industry backgrounds and on-going retailer survey data to bring objective and pragmatic insights to the entire retail community. Recent Insights Who We Are What We Do How We Help Retailers How We Help Solution Providers. RESEARCH | RETAIL SYSTEMS RESEARCH Active Research. Business Intelligence. Newsletter Articles. SAS Global Forum 2021: Democratizing Advanced Analytics. May 2021. eCommerce. Newsletter Articles. What’s Going On 2020 RSR SUPPLY CHAIN MANAGEMENT The supply chain remains the “next big thing” in retail. Challenges in supply chain execution are driving retailers to find new and better supply chain strategies to support fulfillment-from-anywhere. This report examines the challenges, opportunities, internal inhibitors, and technology enablers affecting the supply chain (pre-COVID-19). It also takes a hard look at retailers’ current HARD-HIT RETAILERS HOPE THAT ‘REVENGE SHOPPING’ WILL BE A The Retail industry is hoping for 2021-22 to be a breakout year. For example, in the US, National Retail Federation (NRF) CEO Matt Shay stated that, “healthy consumer fundamentals, pent-up demand and widespread distribution of the vaccine will generate increased economic growth, retail sales and consumer spending.” Therefore, the NRF is forecasting that retail sales THE NEXT GENERATION OF ECOMMERCE IS HERE, BUT ARE The RSR team is in the process of finalizing its newest benchmark, to be entitled “Retail eCommerce In Context: The Next Iteration”, and it promises to be an interesting read.The report starts off by acknowledging that most retailers were forced to integrate their digital and physical selling “channels” into one selling environment as a response to COVID and changed consumer shopping IS CONSUMER DEMAND REALLY THAT UNPREDICTABLE? It Shouldn’t Be That Hard. I go back to my opening statement: Consumer demand is not really unpredictable. It’s just that retailers are really bad at it. When you don’t have granularity, when you aren’t starting from clean inventory data, and thus clean demand signals, and thus consistently under-estimate the demand that

you’re losing

THE FAILURE OF THE SPORTING GOODS SUPPLY CHAIN The Failure Of The Sporting Goods Supply Chain. Here we are in month 367 (or so it feels) of the pandemic, and as luck would have it, I am living in the “ epicenter of Covid around the world .”. While this feels just a tad hyperbolic, regardless, social distancing is extremely important, and there are just so many times I can stretch in

the

LOCATION INTELLIGENCE IN RETAIL: THE VALUE OF 'WHERE Location-based analytics are not new, but the proliferation of data driven from mobile devices has ratcheted up the analytic possibilities tremendously. Retail respondents to this latest research believe consumers now demand a more personalized and curated shopping experience and that location-based. intelligence is what’s going to

help them

CAROL TOME OF HOME DEPOT: GOING OUT ON TOP Carol Tome is retiring as CFO of Home Depot this month, and apropos of reading an “exit interview” with her in the Wall Street Journal, it seemed appropriate to give her a round of applause from RSR as part of her victory lap.. Ms. Tome took over as CFO of Home Depot in 2001, after joining the company in 1995. SHOPPER JOURNEY' DOESN'T MEAN WHAT YOU THINK IT DOES A couple weeks ago I was on a briefing call with a vendor who started talking about customer or shopper journeys in a way I’d never heard before. They were talking about journey design and how to incent consumers to take desired next steps in the “journey process “.That conversation gave me a sinking feeling

RSR RESEARCH

RSR is the candid voice in retail technology. Since our founding in 2007, we have combined our extensive retail industry backgrounds and on-going retailer survey data to bring objective and pragmatic insights to the entire retail community. Recent Insights Who We Are What We Do How We Help Retailers How We Help Solution Providers. RESEARCH | RETAIL SYSTEMS RESEARCH Active Research. Business Intelligence. Newsletter Articles. SAS Global Forum 2021: Democratizing Advanced Analytics. May 2021. eCommerce. Newsletter Articles. What’s Going On 2020 RSR SUPPLY CHAIN MANAGEMENT The supply chain remains the “next big thing” in retail. Challenges in supply chain execution are driving retailers to find new and better supply chain strategies to support fulfillment-from-anywhere. This report examines the challenges, opportunities, internal inhibitors, and technology enablers affecting the supply chain (pre-COVID-19). It also takes a hard look at retailers’ current HARD-HIT RETAILERS HOPE THAT ‘REVENGE SHOPPING’ WILL BE A The Retail industry is hoping for 2021-22 to be a breakout year. For example, in the US, National Retail Federation (NRF) CEO Matt Shay stated that, “healthy consumer fundamentals, pent-up demand and widespread distribution of the vaccine will generate increased economic growth, retail sales and consumer spending.” Therefore, the NRF is forecasting that retail sales THE NEXT GENERATION OF ECOMMERCE IS HERE, BUT ARE The RSR team is in the process of finalizing its newest benchmark, to be entitled “Retail eCommerce In Context: The Next Iteration”, and it promises to be an interesting read.The report starts off by acknowledging that most retailers were forced to integrate their digital and physical selling “channels” into one selling environment as a response to COVID and changed consumer shopping IS CONSUMER DEMAND REALLY THAT UNPREDICTABLE? It Shouldn’t Be That Hard. I go back to my opening statement: Consumer demand is not really unpredictable. It’s just that retailers are really bad at it. When you don’t have granularity, when you aren’t starting from clean inventory data, and thus clean demand signals, and thus consistently under-estimate the demand that

you’re losing

THE FAILURE OF THE SPORTING GOODS SUPPLY CHAIN The Failure Of The Sporting Goods Supply Chain. Here we are in month 367 (or so it feels) of the pandemic, and as luck would have it, I am living in the “ epicenter of Covid around the world .”. While this feels just a tad hyperbolic, regardless, social distancing is extremely important, and there are just so many times I can stretch in

the

LOCATION INTELLIGENCE IN RETAIL: THE VALUE OF 'WHERE Location-based analytics are not new, but the proliferation of data driven from mobile devices has ratcheted up the analytic possibilities tremendously. Retail respondents to this latest research believe consumers now demand a more personalized and curated shopping experience and that location-based. intelligence is what’s going to

help them

CAROL TOME OF HOME DEPOT: GOING OUT ON TOP Carol Tome is retiring as CFO of Home Depot this month, and apropos of reading an “exit interview” with her in the Wall Street Journal, it seemed appropriate to give her a round of applause from RSR as part of her victory lap.. Ms. Tome took over as CFO of Home Depot in 2001, after joining the company in 1995. SHOPPER JOURNEY' DOESN'T MEAN WHAT YOU THINK IT DOES A couple weeks ago I was on a briefing call with a vendor who started talking about customer or shopper journeys in a way I’d never heard before. They were talking about journey design and how to incent consumers to take desired next steps in the “journey process “.That conversation gave me a sinking feeling RESEARCH | RETAIL SYSTEMS RESEARCH Active Research. Business Intelligence. Newsletter Articles. SAS Global Forum 2021: Democratizing Advanced Analytics. May 2021. eCommerce. Newsletter Articles. What’s Going On

RECENT INSIGHTS

Webinars. Outsmarting Change: How Retail Winners Succeed In Disruptive Times. March 2021. Technology Industry Insights. THE NEXT GENERATION OF ECOMMERCE IS HERE, BUT ARE The RSR team is in the process of finalizing its newest benchmark, to be entitled “Retail eCommerce In Context: The Next Iteration”, and it promises to be an interesting read.The report starts off by acknowledging that most retailers were forced to integrate their digital and physical selling “channels” into one selling environment as a response to COVID and changed consumer shopping

A HARSH REALITY

A Harsh Reality. In our recent survey of how retailers are handling endless disruption since March 2020, the data shows us just how much retailers have to contend with in order to deliver to shoppers – at a local level – all while trying to satisfy those customers, utilizing an increasingly global – and increasingly disrupted –

supply

RETAILERS’ ONLINE SHOPPING EXPERIENCE Ask retailers what stands in the way of making progress – on any manner of retail-specific topics – and the response will often come down to resources. Some iteration of “We lack the resources and the vision to change, and even if we had both of those, our existing technologies would get in CLIENTS | RETAIL SYSTEMS RESEARCH RSR analysts refine our understanding of what's now and what's next. We rely on RSR for clear and distinctive retail insights to support our customers and advance our objectives. Their analysts provide effective guidance to our business, and they are always engaging speakers at our events. Their benchmark research delivers

authoritative

SOME RECOMMENDATIONS FOR NAVIGATING THROUGH A WORLD OF Some Recommendations For Navigating Through A World Of Constant Disruption. In our latest research, retailers tell us they are responding to consumer demands for relevance by localizing assortments and presentations, and by offering different fulfillment options to consumers. As our data shows, however, this is no small task. CYBERSECURITY: RETAILERS SHOULD BE LEADERS Over the past weeks, we have seen Cybersecurity breaches on critical industries in the United States. Ransomware is becoming the most popular form of breach, and in at least one of the two cases, the company paid the ransom and got their pipeline (and the Southeast got its gasoline) back. But it does beg the THE FAILURE OF THE SPORTING GOODS SUPPLY CHAIN The Failure Of The Sporting Goods Supply Chain. Here we are in month 367 (or so it feels) of the pandemic, and as luck would have it, I am living in the “ epicenter of Covid around the world .”. While this feels just a tad hyperbolic, regardless, social distancing is extremely important, and there are just so many times I can stretch in

the

WHAT’S THE KEY TO GETTING THE MOST FROM AI? THE RIGHT In our most recent benchmark report, the insights that AI technologies promise are viewed as a key enabler to address a compelling business opportunity, delivering on the brand promise in a focused and locally relevant way. But as we know from other recent RSR benchmarks, the shortage of affordable data scientists who can help retailers THE CANDID VOICE IN RETAIL TECHNOLOGY: OBJECTIVE INSIGHTS, PRAGMATIC

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