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console.
CREATING INDEXES ON A CUSTOM OBJECT Environment: Custom Objects Oracle B2C Service, All Versions. Resolution: An index is a data structure that improves the speed of data retrieval operations on a database table at the cost of additional writes and storage space to maintain the index datastructure.
ERROR LOADING SETTINGS FROM INTERFACE Screen Reader users press enter to select a Filter by product. Filter by product This button does not work with screen readers. Please use the previous link instead. Make selection - "THERE WAS A PROBLEM WITH YOUR S/MIME SIGNATURE Screen Reader users press enter to select a Filter by product. Filter by product This button does not work with screen readers. Please use the previous link instead. Make selection - click arrows to drill down LOGIN | ORACLE B2C SERVICE Forgot your username or password? Don't have an account? Please contact the person in your organization who administrates your site. He/She will need to create an account for you. ORACLE B2C SERVICE 20A .NET CLIENT INFRASTRUCTURE The Oracle B2C Service application is a rich Internet application utilizing a standard 3-Tier architecture consisting of the following: Client Tier: The client tier consists of a .NET Client application that presents content received from the application tier. The client tier communicates with the application tier through the Internet via Hypertext Transfer Protocol (HTTP) or Hypertext ORACLE INLAY UPDATES In this release, inlays were integrated with co-browse to bring a seamless interaction for co-browsing between chat agents and end users. Adding “cobrowse-enabled=true” in the configuration of the Chat Embedded Inlay along with configuring the Agent Browser User Interface (BUI) workspace, the chat agent can now send an invitation to participate in a co-browsing session. GUIDED ASSISTANCE FEATURE FOR ORACLE B2C SERVICE Environment: Guided Assistance Oracle B2C Service. Resolution: The Guided Assistance feature gives service agents the ability to locate answers or text explanations using question branches to guide them to the appropriate response. HOW TO RUN THE .NET CONSOLE IN THE LATEST MICROSOFT EDGE Environment: Oracle B2C Service versions 19C and newer. * Resolution: By default the latest versions of Microsoft Edge will not install or update a ClickOnce application such as Oracle B2C Service. MANUALLY MATCHING AN ANSWER TO ANOTHER ANSWER'S RELATED Environment: Answers, Relationships. Resolution: You can manually create relationships between answers that display on your end-user pages. You can also view answers that the application determines to be related to an answer based on end-user paths and viewing patterns. TESTING SINGLE SIGN-ON (SSO) WITH UPGRADE, CLONE OR TEST Environment: Oracle B2C Service console when accessing a non-Production region. Resolution: Upon creation of a Test site, Upgrade site or a Clone site, you may encounter problems with your Single Sign-On (SSO) functionality when you attempt to login to theconsole.
CREATING INDEXES ON A CUSTOM OBJECT Environment: Custom Objects Oracle B2C Service, All Versions. Resolution: An index is a data structure that improves the speed of data retrieval operations on a database table at the cost of additional writes and storage space to maintain the index datastructure.
ERROR LOADING SETTINGS FROM INTERFACE Screen Reader users press enter to select a Filter by product. Filter by product This button does not work with screen readers. Please use the previous link instead. Make selection - "THERE WAS A PROBLEM WITH YOUR S/MIME SIGNATURE Screen Reader users press enter to select a Filter by product. Filter by product This button does not work with screen readers. Please use the previous link instead. Make selection - click arrows to drill down LOGIN | ORACLE B2C SERVICE Forgot your username or password? Don't have an account? Please contact the person in your organization who administrates your site. He/She will need to create an account for you. GUIDED ASSISTANCE FEATURE FOR ORACLE B2C SERVICE Environment: Guided Assistance Oracle B2C Service. Resolution: The Guided Assistance feature gives service agents the ability to locate answers or text explanations using question branches to guide them to the appropriate response. CREATING A BASIC CUSTOM REPORT Ribbon: The report design center’s ribbon includes eight tabs from which you can access options to create or edit a report.The tabs on the ribbon change depending on which view you use and what is selected on the design surface. Data Dictionary: Lists the available database tables and fields that you can use in custom reports. Design Surface: this is where you design the report layout SETTING UP MAILBOXES IN ORACLE B2C SERVICE 1. The first step for setting up an Oracle-managed Service Mailbox is creating it on our servers. Please refer to Answer ID 6354: Configuration of Oracle-hosted Service and Outreach mailboxes for information on how to create these mailboxes.. 2. Once created, its details are automatically synchronized with your site and the Mailboxes section is updated with this new mailbox: INLAYS: INTEGRATING SURVEYS TO THE POST CHAT CLOSING Screen Reader users press enter to select a Filter by product. Filter by product This button does not work with screen readers. Please use the previous link instead. Make selection - "COULD NOT SWITCH TO LOCKING PROCESS" Screen Reader users press enter to select a Filter by product. Filter by product This button does not work with screen readers. Please use the previous link instead. Make selection - SETTING UP EMBEDDED CHAT INLAY Environment: Oracle Service Chat Oracle B2C Service. Resolution: What needs to be done to invoke the Embedded Chat Inlay on a customer portal or external site is the following. CONNECT FOR PHP BEST PRACTICES AND GOTCHAS Screen Reader users press enter to select a Filter by product. Filter by product This button does not work with screen readers. Please use the previous link instead. Make selection - "THERE WAS A PROBLEM WITH YOUR S/MIME SIGNATURE Screen Reader users press enter to select a Filter by product. Filter by product This button does not work with screen readers. Please use the previous link instead. Make selection - click arrows to drill down THE DBNAME AND LAUNCH PARAMETERS MUST BE SPECIFIED ON Screen Reader users press enter to select a Filter by product. Filter by product This button does not work with screen readers. Please use the previous link instead. Make selection - LOGIN | ORACLE B2C SERVICE Forgot your username or password? Don't have an account? Please contact the person in your organization who administrates your site. He/She will need to create an account for you. TESTING SINGLE SIGN-ON (SSO) WITH UPGRADE, CLONE OR TEST Environment: Oracle B2C Service console when accessing a non-Production region. Resolution: Upon creation of a Test site, Upgrade site or a Clone site, you may encounter problems with your Single Sign-On (SSO) functionality when you attempt to login to theconsole.
ORACLE B2C SERVICE 20A .NET CLIENT INFRASTRUCTURE The Oracle B2C Service application is a rich Internet application utilizing a standard 3-Tier architecture consisting of the following: Client Tier: The client tier consists of a .NET Client application that presents content received from the application tier. The client tier communicates with the application tier through the Internet via Hypertext Transfer Protocol (HTTP) or Hypertext GUIDED ASSISTANCE FEATURE FOR ORACLE B2C SERVICE Environment: Guided Assistance Oracle B2C Service. Resolution: The Guided Assistance feature gives service agents the ability to locate answers or text explanations using question branches to guide them to the appropriate response. ORACLE B2C SERVICE LEGACY CONSOLE REMOVED IN FEBRUARY 2017 Environment: This article pertains to both the Oracle B2C Service Legacy Console and the Oracle B2C Service Enhanced Console. Resolution: The Oracle B2C Service Legacy Console was removed in the February 2017 release of the Oracle B2C Service product. CREATING INDEXES ON A CUSTOM OBJECT Environment: Custom Objects Oracle B2C Service, All Versions. Resolution: An index is a data structure that improves the speed of data retrieval operations on a database table at the cost of additional writes and storage space to maintain the index datastructure.
POPULAR ANSWERS ABOUT SAML / SINGLE SIGN-ON Screen Reader users press enter to select a Filter by product. Filter by product This button does not work with screen readers. Please use the previous link instead. Make selection - THE DBNAME AND LAUNCH PARAMETERS MUST BE SPECIFIED ON Screen Reader users press enter to select a Filter by product. Filter by product This button does not work with screen readers. Please use the previous link instead. Make selection - "THERE WAS A PROBLEM WITH YOUR S/MIME SIGNATURE Screen Reader users press enter to select a Filter by product. Filter by product This button does not work with screen readers. Please use the previous link instead. Make selection - click arrows to drill down ERROR LOADING SETTINGS FROM INTERFACE Screen Reader users press enter to select a Filter by product. Filter by product This button does not work with screen readers. Please use the previous link instead. Make selection - LOGIN | ORACLE B2C SERVICE Forgot your username or password? Don't have an account? Please contact the person in your organization who administrates your site. He/She will need to create an account for you. TESTING SINGLE SIGN-ON (SSO) WITH UPGRADE, CLONE OR TEST Environment: Oracle B2C Service console when accessing a non-Production region. Resolution: Upon creation of a Test site, Upgrade site or a Clone site, you may encounter problems with your Single Sign-On (SSO) functionality when you attempt to login to theconsole.
ORACLE B2C SERVICE 20A .NET CLIENT INFRASTRUCTURE The Oracle B2C Service application is a rich Internet application utilizing a standard 3-Tier architecture consisting of the following: Client Tier: The client tier consists of a .NET Client application that presents content received from the application tier. The client tier communicates with the application tier through the Internet via Hypertext Transfer Protocol (HTTP) or Hypertext GUIDED ASSISTANCE FEATURE FOR ORACLE B2C SERVICE Environment: Guided Assistance Oracle B2C Service. Resolution: The Guided Assistance feature gives service agents the ability to locate answers or text explanations using question branches to guide them to the appropriate response. ORACLE B2C SERVICE LEGACY CONSOLE REMOVED IN FEBRUARY 2017 Environment: This article pertains to both the Oracle B2C Service Legacy Console and the Oracle B2C Service Enhanced Console. Resolution: The Oracle B2C Service Legacy Console was removed in the February 2017 release of the Oracle B2C Service product. CREATING INDEXES ON A CUSTOM OBJECT Environment: Custom Objects Oracle B2C Service, All Versions. Resolution: An index is a data structure that improves the speed of data retrieval operations on a database table at the cost of additional writes and storage space to maintain the index datastructure.
POPULAR ANSWERS ABOUT SAML / SINGLE SIGN-ON Screen Reader users press enter to select a Filter by product. Filter by product This button does not work with screen readers. Please use the previous link instead. Make selection - THE DBNAME AND LAUNCH PARAMETERS MUST BE SPECIFIED ON Screen Reader users press enter to select a Filter by product. Filter by product This button does not work with screen readers. Please use the previous link instead. Make selection - "THERE WAS A PROBLEM WITH YOUR S/MIME SIGNATURE Screen Reader users press enter to select a Filter by product. Filter by product This button does not work with screen readers. Please use the previous link instead. Make selection - click arrows to drill down ERROR LOADING SETTINGS FROM INTERFACE Screen Reader users press enter to select a Filter by product. Filter by product This button does not work with screen readers. Please use the previous link instead. Make selection - LOGIN | ORACLE B2C SERVICE Forgot your username or password? Don't have an account? Please contact the person in your organization who administrates your site. He/She will need to create an account for you. CREATING A BASIC CUSTOM REPORT Ribbon: The report design center’s ribbon includes eight tabs from which you can access options to create or edit a report.The tabs on the ribbon change depending on which view you use and what is selected on the design surface. Data Dictionary: Lists the available database tables and fields that you can use in custom reports. Design Surface: this is where you design the report layout SETTING UP MAILBOXES IN ORACLE B2C SERVICE 1. The first step for setting up an Oracle-managed Service Mailbox is creating it on our servers. Please refer to Answer ID 6354: Configuration of Oracle-hosted Service and Outreach mailboxes for information on how to create these mailboxes.. 2. Once created, its details are automatically synchronized with your site and the Mailboxes section is updated with this new mailbox: GUIDED ASSISTANCE FEATURE FOR ORACLE B2C SERVICE Environment: Guided Assistance Oracle B2C Service. Resolution: The Guided Assistance feature gives service agents the ability to locate answers or text explanations using question branches to guide them to the appropriate response. FUNCTIONS USED IN REPORTS Screen Reader users press enter to select a Filter by product. Filter by product This button does not work with screen readers. Please use the previous link instead. Make selection - SETTING UP EMBEDDED CHAT INLAY Environment: Oracle Service Chat Oracle B2C Service. Resolution: What needs to be done to invoke the Embedded Chat Inlay on a customer portal or external site is the following. ORACLE INLAY UPDATES In this release, inlays were integrated with co-browse to bring a seamless interaction for co-browsing between chat agents and end users. Adding “cobrowse-enabled=true” in the configuration of the Chat Embedded Inlay along with configuring the Agent Browser User Interface (BUI) workspace, the chat agent can now send an invitation to participate in a co-browsing session. "COULD NOT SWITCH TO LOCKING PROCESS" Screen Reader users press enter to select a Filter by product. Filter by product This button does not work with screen readers. Please use the previous link instead. Make selection - REPORT QUERY PROCESSES TOO MUCH DATA Environment: Analytics. Issue: Sometimes when I generate a report, I get a pop-up message indicating that the query processes too much data. Unable to Process Report INCLUDE PATHS FOR CUSTOM PROCESS OBJECT EVENT HANDLER Screen Reader users press enter to select a Filter by product. Filter by product This button does not work with screen readers. Please use the previous link instead. Make selection - LOGIN | ORACLE B2C SERVICE Login. Already have an account? Just enter your username and password. Forgot your username or password? Don't have an account? Please contact the person in your organization who administrates your site. He/She will need to create an account for you. CREATE A NEW ACCOUNT Create a New Account. Don't have an account? Please contact the person in your organization who administrates your site. He/She will need to create an account for you. HOME | ORACLE B2C SERVICEORACLE RIGHTNOW DOCUMENTATIONORACLE RIGHTNOW INSTALLRIGHTNOW ORACLE DOWNLOAD Oracle B2C Service. Get Started with Technical Support. B2C Service Technical Support Webinars. My Support Experience Dashboard. Business Success Resources. Oracle LaunchPad. Featured. My Recent Requests. My Organization's Recent Requests. POPULAR ANSWERS ABOUT SAML / SINGLE SIGN-ON These are popular answers about SAML / Single Sign-On: Getting Started: Single Sign-On Agent Login Process. Single Sign-On Customer Login Process. Best Practices for Implementing and Maintaining SSO. Certificates: Renewing an existing SAML certificate. Oracle Field Service Cloud (TOA) SAML URL Format. Validating and reviewing theproperties of
TECHNICAL DOCUMENTATION AND SAMPLE CODE Connect Knowledge API (Knowledge API) is a backward-compatible, public API that enables customers and partners to leverage the Oracle B2C Service knowledge base from any external application, device, or service where knowledge is needed. The API can also be used when customizing a web self-service experience through the Customer Portalframework.
ORACLE B2C SERVICE 20A .NET CLIENT INFRASTRUCTURE The Oracle B2C Service application is a rich Internet application utilizing a standard 3-Tier architecture consisting of the following: Client Tier: The client tier consists of a .NET Client application that presents content received from the application tier. The client tier communicates with the application tier through the Internet via Hypertext Transfer Protocol (HTTP) or Hypertext SETTING UP EMBEDDED CHAT INLAY Resolution: What needs to be done to invoke the Embedded Chat Inlay on a customer portal or external site is the following. Oracle B2C Service customers must set the configuration setting OIT_CORS_ALLOWLIST* properly to ensure the Inlays are approved to interact with your site. TECHMAIL MESSAGE FILTERS EXPLAINED In this case, they will get filtered and sent a 'Request Denied' message. Sender is our own mailbox. Any email where the reply-to email address matches the reply-to email address of any mailbox in Oracle B2C Service will be discarded and no incident will be created. In this way, the mailbox deletes any messages from itself. THE DBNAME AND LAUNCH PARAMETERS MUST BE SPECIFIED ONARMA 3 LAUNCH PARAMETERS EXPLAINEDARMA LAUNCH PARAMETERSGOOGLE CHROME LAUNCH PARAMETERSLAUNCH PARAMETERS CSGOSTEAM GAME LAUNCH PARAMETERSSTEAMLAUNCH PARAMETER
Screen Reader users press enter to select a Filter by product. Filter by product This button does not work with screen readers. Please use the previous link instead. Make selection - ERROR LOADING SETTINGS FROM INTERFACE Screen Reader users press enter to select a Filter by product. Filter by product This button does not work with screen readers. Please use the previous link instead. Make selection - LOGIN | ORACLE B2C SERVICE Login. Already have an account? Just enter your username and password. Forgot your username or password? Don't have an account? Please contact the person in your organization who administrates your site. He/She will need to create an account for you. CREATE A NEW ACCOUNT Create a New Account. Don't have an account? Please contact the person in your organization who administrates your site. He/She will need to create an account for you. SETTING UP EMBEDDED CHAT INLAY Resolution: What needs to be done to invoke the Embedded Chat Inlay on a customer portal or external site is the following. Oracle B2C Service customers must set the configuration setting OIT_CORS_ALLOWLIST* properly to ensure the Inlays are approved to interact with your site. TECHNICAL DOCUMENTATION AND SAMPLE CODE Connect Knowledge API (Knowledge API) is a backward-compatible, public API that enables customers and partners to leverage the Oracle B2C Service knowledge base from any external application, device, or service where knowledge is needed. The API can also be used when customizing a web self-service experience through the Customer Portalframework.
POPULAR ANSWERS ABOUT SAML / SINGLE SIGN-ON These are popular answers about SAML / Single Sign-On: Getting Started: Single Sign-On Agent Login Process. Single Sign-On Customer Login Process. Best Practices for Implementing and Maintaining SSO. Certificates: Renewing an existing SAML certificate. Oracle Field Service Cloud (TOA) SAML URL Format. Validating and reviewing theproperties of
ERROR LOADING SETTINGS FROM INTERFACE Screen Reader users press enter to select a Filter by product. Filter by product This button does not work with screen readers. Please use the previous link instead. Make selection - HOME | ORACLE B2C SERVICEORACLE RIGHTNOW DOCUMENTATIONORACLE RIGHTNOW INSTALLRIGHTNOW ORACLE DOWNLOAD Oracle B2C Service. Get Started with Technical Support. B2C Service Technical Support Webinars. My Support Experience Dashboard. Business Success Resources. Oracle LaunchPad. Featured. My Recent Requests. My Organization's Recent Requests. ORACLE B2C SERVICE 20A .NET CLIENT INFRASTRUCTURE The Oracle B2C Service application is a rich Internet application utilizing a standard 3-Tier architecture consisting of the following: Client Tier: The client tier consists of a .NET Client application that presents content received from the application tier. The client tier communicates with the application tier through the Internet via Hypertext Transfer Protocol (HTTP) or Hypertext THE DBNAME AND LAUNCH PARAMETERS MUST BE SPECIFIED ONARMA 3 LAUNCH PARAMETERS EXPLAINEDARMA LAUNCH PARAMETERSGOOGLE CHROME LAUNCH PARAMETERSLAUNCH PARAMETERS CSGOSTEAM GAME LAUNCH PARAMETERSSTEAMLAUNCH PARAMETER
Screen Reader users press enter to select a Filter by product. Filter by product This button does not work with screen readers. Please use the previous link instead. Make selection - TECHMAIL MESSAGE FILTERS EXPLAINED In this case, they will get filtered and sent a 'Request Denied' message. Sender is our own mailbox. Any email where the reply-to email address matches the reply-to email address of any mailbox in Oracle B2C Service will be discarded and no incident will be created. In this way, the mailbox deletes any messages from itself. GET STARTED WITH TECHNICAL SUPPORT Get Started with Technical Support. First, learn how to effectively work with our team by watching the video, reviewing the PDF or reading the Knowledge Base Answer. Topics include site provisioning, best practices for site administration and guidelines for service requestcreation. .
HOME | ORACLE B2C SERVICE Oracle B2C Service. Get Started with Technical Support. B2C Service Technical Support Webinars. My Support Experience Dashboard. Business Success Resources. Oracle LaunchPad. Featured. My Recent Requests. My Organization's Recent Requests. CUSTOMER PORTAL TEMPLATE AND PAGE SET Customer portal template and page set. The RightNow Customer Portal is a set of files that control the look and functionality of your organization’s support site.The customer portal’s reference implementation is the standard template, pages, and widgets that are used to create the default site using RightNow’s best practices forcustomer support.
FUNCTIONS USED IN REPORTS When creating custom reports, you can define functions of the data to use in a filter or to display in the output column. This allows users to customize both the criteria and output for custom reports and views. Functions are listed as aggregate, string, date, logical, math, and currency. The string, date, logical, and math functions operate on TECHNICAL DOCUMENTATION AND SAMPLE CODE Connect Knowledge API (Knowledge API) is a backward-compatible, public API that enables customers and partners to leverage the Oracle B2C Service knowledge base from any external application, device, or service where knowledge is needed. The API can also be used when customizing a web self-service experience through the Customer Portalframework.
TESTING SINGLE SIGN-ON (SSO) WITH UPGRADE, CLONE OR TEST Open navigation component "Single Sign On Configurations" and update the setup of SSO or turn it off all together by clicking the "Active" checkbox. The profile associated to the affected agent (s) will need to have permission "SSO Login (SAML 2.0)" unchecked as well. Update identity provider with the test/upgrade/clone site assertion consumer ORACLE INLAY UPDATES Build #0.20.03.30-b0002. The Chat Embedded inlay is now able to display chat custom fields on the launch form page by adding them to the launch-form-fields attribute. This attribute is an array of fields that the end user can fill in before starting a chat session. This capability supports all custom field types, allows for required oroptional
INLAYS: INTEGRATING SURVEYS TO THE POST CHAT CLOSING Resolution: When concluding a chat session, the Embedded Chat Inlay uses the postChatClosingMessage to display information to the end user. By default, the string says “Thank you for chatting with us. You may close this window”. This answer will show how to integrate a B2C survey into this message. As this integration requires overwriting SETTING UP EMBEDDED CHAT INLAY Resolution: What needs to be done to invoke the Embedded Chat Inlay on a customer portal or external site is the following. Oracle B2C Service customers must set the configuration setting OIT_CORS_ALLOWLIST* properly to ensure the Inlays are approved to interact with your site. GUIDED ASSISTANCE FEATURE FOR ORACLE B2C SERVICE Environment: Guided Assistance Oracle B2C Service. Resolution: The Guided Assistance feature gives service agents the ability to locate answers or text explanations using question branches to guide them to the appropriate response.* Home
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NEXT-GENERATION CUSTOMER SERVICE Differentiate your brand by delivering unique customer services through organic channels, knowledge-driven interactions, andautomation.
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TRANSFORMING CUSTOMER SERVICE Connect All Customer Interactions Offer Infinite Engagement Choices Deliver Outstanding Experiences Give Tailored Responses Automate Processes and Interactions Connect All Customer Interactions CONNECT ALL CUSTOMER INTERACTIONS Seamlessly connect all service touchpoints: digital channels, contact centers, and field interactions throughout the CX journey. Watch the Nestlé BabyNes customer video (2:00)IN THE SPOTLIGHT
Manage and seamlessly connect customer service touchpoints. * Video: Modern Customer Service (2:54) * Video: Oracle Field Service Cloud Real-Time Traffic and Street-Level Routing (2:34) * Video: Oracle Service Cloud in Action (3:42)FEATURED
Provide a meaningful and connected customer journey. * Out-of-the-box digital, agent, and field service experiences * Highly configurable * Lower cost of ownership Offer Infinite Engagement Choices OFFER INFINITE ENGAGEMENT CHOICES Offer customers infinite choices to engage with you—anywhere they want, any way they want. Build a next-gen contact centerIN THE SPOTLIGHT
Oracle offers a breadth of engagement options for serviceorganizations.
* Video: Nestlé BabyNes Gets 360° View with Oracle Service Cloud(1:59)
* Blog: Mobilize Your Field Service with a Strategic Cloud Approach * Brochure: Proactively Keep Customers InformedFEATURED
Customers will engage on their channel of choice.* Digital service
* Cross-channel contact center engagement options * Customer communication for field service Deliver Outstanding Experiences DELIVER OUTSTANDING EXPERIENCES Enable customer-obsessed call center agents to go beyond expectations. Watch Oracle Service Cloud in action (3:42)IN THE SPOTLIGHT
Oracle Service Cloud is scalable in high transaction contact centers. * Brochure: Deliver Consistent Service Experiences * Customer Success Story: CGI Sweden Delivers World-Class Customer Service with Oracle Service Cloud * Brochure: Capture the Voice of the CustomerFEATURED
Access a complete customer view within highly responsive and intuitiveinterfaces.
* Contextual desktops* Scalable
* Built-in productivity tools Give Tailored Responses GIVE TAILORED RESPONSES Give the one, correct answer through best-of-breed knowledge management or automated, personalized advice. See advanced knowledge capabilitiesIN THE SPOTLIGHT
Take advantage of best-in-class policy automation and knowledge management capabilities. * Video: Oracle Knowledge Management Solution Overview (1:17) * Video: Oracle Policy Automation Solution Overview (1:22) * Video: University of Western Australia Produces Offer Letters 6x Faster with Oracle (3:37)FEATURED
Wow your customers with accuracy, personalization, and responsiveness. * Contextual knowledge * Enterprise content search * Dynamic interviews Automate Processes and Interactions AUTOMATE PROCESSES AND INTERACTIONS Predict, improve, and augment the customer experience using automationand intelligence.
104-Year-Old Elgin Sweeper Company stays competitive with Oracle CXCloud (2:20)
IN THE SPOTLIGHT
Oracle offers innovative options to automate customer interactions. * Video: Albuquerque Invests in Next-Generation Citizen Experiences(2:35)
* Data sheet: Modern Customer Experience: Engaging the Voice ofSmart Things (PDF)
* Brochure: Streamline Technology for AgilityFEATURED
Offer differentiating customer experiences through innovation andautomation.
* Virtual assistants * Predictive analytics * IoT infrastructureCustomer Stories
SERVICE SUCCESS
ELGIN INNOVATES WITH ORACLE SERVICE CLOUD AND IOT ELGIN SWEEPER COMPANY 104-year-old Elgin Sweeper Company stays competitive with Oracle CXCloud.
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CITY OF ALBUQUERQUE INVESTS IN NEXT-GENERATION CITIZEN EXPERIENCESCITY OF ALBUQUERQUE
Hear city management explain how they are adding innovative new channels for their 311 contact center.Watch the video
CINCINNATI BELL DIALS IN FIELD SERVICE WITH ORACLECINCINNATI BELL
Hear how this telecommunications company is using Oracle Field Service Cloud to increase efficiency and improve its customer favorabilityrating.
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D+M GROUP CHANGES ITS ENTIRE BUSINESS WITH ORACLE SERVICE CLOUDD+M GROUP
Learn how D+M Group used Oracle Service Cloud to transform customer service and change its entire business.Watch the video
WESTERN DIGITAL DELIVERS CUSTOMER SERVICE IN 16 LANGUAGESWESTERN DIGITAL
Western Digital explains how customer service is a differentiator for the business and how service is offered the way customers want it.Watch the video
CITY OF FORT WAYNE OFFERS EXCELLENT CITIZEN ENGAGEMENTCITY OF FORT WAYNE
Learn how the City of Fort Wayne created better citizen experiences while integrating with more than 23 departments.Watch the video
Oracle CX
SERVICE SOLUTIONS
BY BUSINESS CHALLENGE By Business Challenge SOLUTIONS FOR SERVICE Oracle Service solutions deliver unique customer services through organic channels, knowledge-driven interactions, and automation. See Service solutionsBY ROLE
By Role
SERVICE SOLUTIONS BY ROLE Whether you are a leader in customer service, knowledge management, or field service, Oracle offers a variety of features to meet your business challenges. See solutions for your roleBY INDUSTRY
By Industry
INDUSTRY-SPECIFIC SOLUTIONS FOR SERVICE Oracle CX industry solutions leverage the comprehensive Oracle product portfolio to address distinct industry-specific requirements. With solutions designed and configured for your industry, you can accelerate innovation, improve customer experiences, and drive competitive advantage. See industry-specific solutionsBY INNOVATION
Choose a market focus INNOVATIVE SOLUTIONS FOR SERVICE Business is changing fast. AI is exploding. Connected devices are everywhere. New communications channels emerge constantly. Virtual and augmented reality are quickly becoming mainstream. All of which are transforming the way your customers interact with your business. And it’s up to you to keep up. See the latest solutions that help you create tomorrow’s service, today. See innovations for Service teams What makes Oracle a leader in CRM? Oracle delivers business transformation beyond the front office. Forrester Wave™: CRM Suites, Q4 2018Read the report
See all CX Service solutions Advancing Your Digital Journey with Cloud THE SMARTERCX APPROACH Transform Your Business Faster and EasierSimplify
Provide Personalized Customer EngagementInnovate
Deliver Unforgettable Customer ExperiencesDeliver
SIMPLIFY
Remove complexity to accelerate business transformation. Use service to differentiate your brand with connected interactions, tailored responses, and automated processes.See how to simplify
* Blog: The Hidden Side of CX Enhancements that Boost ROI andInvestment Payback
* Video: Nestlé BabyNes Deploys Oracle Service Cloud in 12 Weeks(1:59)
* Customer Story: Kohl’s Takes a “Test, Learn, Evolve” Approach to Optimizing the Customer ExperienceINNOVATE
Be the first to leverage technology innovation and provide state-of-the-art customer experiences. Oracle CX solutions offer ready-to-go innovations—such as AI, IoT, chatbots, and data solutions—that enable you to quickly adopt new channels, devices, data sources, and intelligence capabilities. Discover even more solutions by going to the Oracle Cloud Marketplace to deploy prepackaged applications that address your business needs. * Video: A Vision of the Future of Customer Service (3:33) * Video: The City of Albuquerque Invests in Next-Generation CitizenExperiences (2:38)
DELIVER
Deliver memorable experiences that always exceed expectations and capture lifelong devotion to your brand. With a solution built for innovation and customer service, you can offer deeply personalized and contextual experiences to every customer, every time. D+M Changes its Business with Oracle Service Cloud (1:32) * Video: Nestlé BabyNes Saved $200,000 with Oracle Service Cloud(2:03)
* Report: Forbes Insights: Modern Customer Service—Are Your Outpacing Your Executive Peers? * Video: Lane Bryant Gives the Best Service with Oracle ServiceCloud (1:59)
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BUILD YOUR BUSINESS AROUND YOUR CUSTOMER Explore how different industries and organizations are modernizing for the experience economy with these resources and case studies. See more about CX for your businessIn the News
SERVICE HIGHLIGHTS
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THE FORRESTER WAVE™: CRM SUITES, Q4 2018 Oracle CX Cloud is a leader in The Forrester Wave™: CRM Suites, Q42018.
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IT’S NOT ME. IT’S DEFINITELY YOU Are you losing your patience with some customer service agencies? See what it takes to get service right.Blog
RUSH HOUR ROUTING - HOW ORACLE FIELD SERVICE CLOUD CHANGES THE GAME Companies may encounter obstacles while trying to get their field resources on site quickly and efficiently. See how Oracle Field Service Cloud can help with any combination of predictive travel, real-time traffic, and street-level routing.Blog
4 KEY AI INNOVATIONS THAT MADE A SPLASH IN 2018 As 2018 draws to a close, we’re looking back at the year’s biggest AI innovations. Companies have applied artificial intelligence and machine learning to everything from customer success programs tohealthcare.
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THE HIDDEN SIDE OF CX ENHANCEMENTS THAT BOOSTS ROI AND INVESTMENTPAYBACK
When you’re considering a CX investment—especially a software-driven CX upgrade, look at what your company will earn by enhancing the day-to-day job satisfaction of your most importantasset: your people.
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COMPARING THE COST OF CUSTOMER SERVICE SOFTWARE - CLOUD VS ON PREMISE What style of customer service software technology is best for your business? Consider the pros and cons and cost considerations of on-premise and cloud solutions.Blog
YOUR CUSTOMER ENGAGEMENT CENTER NEEDS MORE THAN JUST TRADITIONAL CRM Today’s consumers want their problems solved by just pressing a button. Find out how you can meet their demands by delivering a consistent and unique customer experience.Blog
INNOVATION, KNOWLEDGE, AND ORGANIC SERVICE CHANNELS Senior Director of Product Management for Oracle Service Cloud Jeff Wartgow offers his insights on changing consumer lifestyles and the service technologies that are helping organizations meet this newreality.
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ARE ALL MODERN CX LEADERS SKEPTICS? Take Oracle’s CX assessment to find out whether you’re a skeptic, an optimist, a visionary, or have just plateaued.GET STARTED
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