BORROWER PORTAL

Borrower Portal. Financially impacted by COVID-19? Click here for options. Has your property been impacted by a recent natural disaster such as a wildfire or hurricane? Register your insurance claim and receive up-to-date information related to that claim here. HOW TO SEND US A FORM: Open the form you downloaded and complete it. If you have trouble opening the form, you may need to install Adobe Reader which can be downloaded free of cost here. Print and sign the form in pen, Electronic signatures are not acceptable at this time. Submit the completed and signed form via the method of your choice: Scan and

upload it via this

LINE OF CREDIT DRAW REQUEST FORM Line of Credit Draw Request Form Reverse Mortgage Servicing Department P.O. Box 40738, Lansing MI 48901-7938 Phone (866) 654-0020 | Fax (844)

569-1565

COMMON QUESTIONS

If the loan is in default, a deed-in-lieu of foreclosure or a short sale could help you avoid foreclosure. Please contact us at 866-446-0026, Monday-Thursday 8 am – 6 pm EST, or on Friday 8 am -5 pm EST, to explore your options and/or use the Deed-in-lieu of Foreclosure Request Form or the Short Sale Instruction Package. REVERSE MORTGAGE SERVICING DEPARTMENT DEED-IN-LIEU OF P.O Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866) 436-9831 Deed-in-Lieu of Foreclosure

Request

REVERSE MORTGAGE SERVICING DEPARTMENT ANNUAL OCCUPANCY Annual Occupancy Certificate Reverse Mortgage Servicing Department P.O. Box40087 Lansing, MI 48901 Phone (866) 654-0020 Fax (866) 429-6529 www. reversedepa rtment.co m PLEASE NOTIFY US IMMEDIATELY IF YOU HAVE BEEN AFFECTED BY Note: You may experience longer than usual hold times because of the increase in call volume, especially on Mondays and during the hours of 11 am – 2 pm Eastern time.

BORROWER PORTAL

Borrower Portal. Financially impacted by COVID-19? Click here for options. Has your property been impacted by a recent natural disaster such as a wildfire or hurricane? Register your insurance claim and receive up-to-date information related to that claim here. HOW TO SEND US A FORM: Open the form you downloaded and complete it. If you have trouble opening the form, you may need to install Adobe Reader which can be downloaded free of cost here. Print and sign the form in pen, Electronic signatures are not acceptable at this time. Submit the completed and signed form via the method of your choice: Scan and

upload it via this

LINE OF CREDIT DRAW REQUEST FORM Line of Credit Draw Request Form Reverse Mortgage Servicing Department P.O. Box 40738, Lansing MI 48901-7938 Phone (866) 654-0020 | Fax (844)

569-1565

COMMON QUESTIONS

If the loan is in default, a deed-in-lieu of foreclosure or a short sale could help you avoid foreclosure. Please contact us at 866-446-0026, Monday-Thursday 8 am – 6 pm EST, or on Friday 8 am -5 pm EST, to explore your options and/or use the Deed-in-lieu of Foreclosure Request Form or the Short Sale Instruction Package. REVERSE MORTGAGE SERVICING DEPARTMENT DEED-IN-LIEU OF P.O Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866) 436-9831 Deed-in-Lieu of Foreclosure

Request

REVERSE MORTGAGE SERVICING DEPARTMENT ANNUAL OCCUPANCY Annual Occupancy Certificate Reverse Mortgage Servicing Department P.O. Box40087 Lansing, MI 48901 Phone (866) 654-0020 Fax (866) 429-6529 www. reversedepa rtment.co m PLEASE NOTIFY US IMMEDIATELY IF YOU HAVE BEEN AFFECTED BY Note: You may experience longer than usual hold times because of the increase in call volume, especially on Mondays and during the hours of 11 am – 2 pm Eastern time. REVERSE MORTGAGE SERVICING DEPARTMENT REPAYMENT PLAN Repayment Plan Review Request For Tax and Insurance Payments Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone

(866) 446-0026

LICENSES - BORROWER PORTAL Compu-Link Corporation (D/B/A Celink) 3900 Capital City Blvd Lansing,

MI 48906

PARTIAL REVERSE MORTGAGE SERVICING DEPARTMENT Partial Pre-Payment Reverse Mortgage Servicing Department P.O. Box 40761 Lansing, MI 48901 Phone (866) 654-0020 Fax (866) 616-2160 www.reversedepartment.com REVERSE MORTGAGE SERVICING DEPARTMENT TAX PAYMENT REQUEST Tax Payment Request Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 654-0020 Fax (866) 443-0048 www.reversedepartment.com REVERSE MORTGAGE SERVICING DEPARTMENT SHORT SALE Short Sale Instruction Package Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866)

557-1224

AT RISK EXTENSION

At Risk Extension Request for Extension of Time Due To Critical Circumstances Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, M I 48901 Phone (866) 446-0026

BORROWER PORTAL

Important: All fees noted below are subject to federal and state guidelines, restrictions, and/or limitations. Celink’s servicing platform is designed to ensure that the servicing fees, as well as all other fees noted below, are charged to the borrower on behalf of Celink’s clients meet the client guidelines, federal and state regulations, the loan documents, and other applicable REPAIRS EXTENSION REVERSE MORTGAGE SERVICING DEPARTMENT Repairs Extension Request Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (844) 411-8353 Fax (855) 523-6970 www.reversedepartment.com REPAIRS AFFIDAVIT REVERSE MORTGAGE SERVICING DEPARTMENT Repairs Affidavit and Lien Waiver Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (844) 411-8353 Fax

(855) 523-6970

REVERSE MORTGAGE SERVICING DEPARTMENT REPAIRS HOMEOWNER’S Repairs Homeowner’s Certification Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (844) 411-8353 Fax

(855) 523-6970

BORROWER PORTAL

Has your property been impacted by a recent natural disaster such as a wildfire or hurricane? Register your insurance claim and receive up-to-date information related to that claim here.

BORROWER PORTAL

Periodically throughout the lifetime of your loan, you will need to send us documentation such as verification of occupancy, and repair

invoices.

LINE OF CREDIT DRAW REQUEST FORM Line of Credit Draw Request Form Reverse Mortgage Servicing Department P.O. Box 40738, Lansing MI 48901-7938 Phone (866) 654-0020 | Fax (844)

569-1565

COMMON QUESTIONS

If your loan is in an Active status and is otherwise eligible, you may obtain a Payoff Quote instantaneously by logging into this website. Otherwise, a borrower or their authorized representative (i.e., Attorney-in-Fact, Guardian or Conservator) may request a payoff verbally by calling 866-654-0020, or use the Request for Reverse Mortgage Payoff Quote Form and send the form, signed by the PLEASE NOTIFY US IMMEDIATELY IF YOU HAVE BEEN AFFECTED BY Note: You may experience longer than usual hold times because of the increase in call volume, especially on Mondays and during the hours of 11 am – 2 pm Eastern time. REVERSE MORTGAGE SERVICING DEPARTMENT ELECTRONIC FUND Electronic Fund Transfer/ Direct Deposit Agreement Reverse Mortgage Servicing Department P.O. Box 40738 Lansing, MI 48901 Phone (866)

654-0020

REVERSE MORTGAGE SERVICING DEPARTMENT DEED-IN-LIEU OF P.O Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866) 436-9831 Deed-in-Lieu of Foreclosure

Request

REVERSE MORTGAGE SERVICING DEPARTMENT ANNUAL OCCUPANCY Annual Occupancy Certificate Reverse Mortgage Servicing Department P.O. Box40087 Lansing, MI 48901 Phone (866) 654-0020 Fax (866) 429-6529 www. reversedepa rtment.co m REVERS E MORTGAGE SERVICING DEPARTMENT REQUEST FOR REVERSE Request for Reverse Mortgage Payoff Quote Revers e Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 654-0020 Fax (844) 629-2743 www.reversedepartment.com REVERSE MORTGAGE SERVICING DEPARTMENT SHORT SALE Short Sale Instruction Package Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866)

557-1224

BORROWER PORTAL

Has your property been impacted by a recent natural disaster such as a wildfire or hurricane? Register your insurance claim and receive up-to-date information related to that claim here.

BORROWER PORTAL

Periodically throughout the lifetime of your loan, you will need to send us documentation such as verification of occupancy, and repair

invoices.

LINE OF CREDIT DRAW REQUEST FORM Line of Credit Draw Request Form Reverse Mortgage Servicing Department P.O. Box 40738, Lansing MI 48901-7938 Phone (866) 654-0020 | Fax (844)

569-1565

COMMON QUESTIONS

If your loan is in an Active status and is otherwise eligible, you may obtain a Payoff Quote instantaneously by logging into this website. Otherwise, a borrower or their authorized representative (i.e., Attorney-in-Fact, Guardian or Conservator) may request a payoff verbally by calling 866-654-0020, or use the Request for Reverse Mortgage Payoff Quote Form and send the form, signed by the PLEASE NOTIFY US IMMEDIATELY IF YOU HAVE BEEN AFFECTED BY Note: You may experience longer than usual hold times because of the increase in call volume, especially on Mondays and during the hours of 11 am – 2 pm Eastern time. REVERSE MORTGAGE SERVICING DEPARTMENT ELECTRONIC FUND Electronic Fund Transfer/ Direct Deposit Agreement Reverse Mortgage Servicing Department P.O. Box 40738 Lansing, MI 48901 Phone (866)

654-0020

REVERSE MORTGAGE SERVICING DEPARTMENT DEED-IN-LIEU OF P.O Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866) 436-9831 Deed-in-Lieu of Foreclosure

Request

REVERSE MORTGAGE SERVICING DEPARTMENT ANNUAL OCCUPANCY Annual Occupancy Certificate Reverse Mortgage Servicing Department P.O. Box40087 Lansing, MI 48901 Phone (866) 654-0020 Fax (866) 429-6529 www. reversedepa rtment.co m REVERS E MORTGAGE SERVICING DEPARTMENT REQUEST FOR REVERSE Request for Reverse Mortgage Payoff Quote Revers e Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 654-0020 Fax (844) 629-2743 www.reversedepartment.com REVERSE MORTGAGE SERVICING DEPARTMENT SHORT SALE Short Sale Instruction Package Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866)

557-1224

PLEASE NOTIFY US IMMEDIATELY IF YOU HAVE BEEN AFFECTED BY Note: You may experience longer than usual hold times because of the increase in call volume, especially on Mondays and during the hours of 11 am – 2 pm Eastern time. LICENSES - BORROWER PORTAL Compu-Link Corporation (D/B/A Celink) 3900 Capital City Blvd Lansing,

MI 48906

PARTIAL REVERSE MORTGAGE SERVICING DEPARTMENT Partial Pre-Payment Reverse Mortgage Servicing Department P.O. Box 40761 Lansing, MI 48901 Phone (866) 654-0020 Fax (866) 616-2160 www.reversedepartment.com

BORROWER PORTAL

Important: All fees noted below are subject to federal and state guidelines, restrictions, and/or limitations. Celink’s servicing platform is designed to ensure that the servicing fees, as well as all other fees noted below, are charged to the borrower on behalf of Celink’s clients meet the client guidelines, federal and state regulations, the loan documents, and other applicable REVERSE MORTGAGE SERVICING DEPARTMENT SHORT SALE Short Sale Instruction Package Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866)

557-1224

REPAIRS AFFIDAVIT REVERSE MORTGAGE SERVICING DEPARTMENT Repairs Affidavit and Lien Waiver Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (844) 411-8353 Fax

(855) 523-6970

REVERSE MORTGAGE SERVICING DEPARTMENT TAX PAYMENT REQUEST Tax Payment Request Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 654-0020 Fax (866) 443-0048 www.reversedepartment.com REPAIRS EXTENSION REVERSE MORTGAGE SERVICING DEPARTMENT Repairs Extension Request Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (844) 411-8353 Fax (855) 523-6970 www.reversedepartment.com

AT RISK EXTENSION

At Risk Extension Request for Extension of Time Due To Critical Circumstances Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, M I 48901 Phone (866) 446-0026 REVERSE MORTGAGE SERVICING DEPARTMENT REPAIRS HOMEOWNER’S Repairs Homeowner’s Certification Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (844) 411-8353 Fax

(855) 523-6970

BORROWER PORTAL

Borrower Portal. Financially impacted by COVID-19? Click here for options. Has your property been impacted by a recent natural disaster such as a wildfire or hurricane? Register your insurance claim and receive up-to-date information related to that claim here. HOW TO SEND US A FORM: Open the form you downloaded and complete it. If you have trouble opening the form, you may need to install Adobe Reader which can be downloaded free of cost here. Print and sign the form in pen, Electronic signatures are not acceptable at this time. Submit the completed and signed form via the method of your choice: Scan and

upload it via this

LINE OF CREDIT DRAW REQUEST FORM Line of Credit Draw Request Form Reverse Mortgage Servicing Department P.O. Box 40738, Lansing MI 48901-7938 Phone (866) 654-0020 | Fax (844)

569-1565

COMMON QUESTIONS

If the loan is in default, a deed-in-lieu of foreclosure or a short sale could help you avoid foreclosure. Please contact us at 866-446-0026, Monday-Thursday 8 am – 6 pm EST, or on Friday 8 am -5 pm EST, to explore your options and/or use the Deed-in-lieu of Foreclosure Request Form or the Short Sale Instruction Package. REVERSE MORTGAGE SERVICING DEPARTMENT DEED-IN-LIEU OF P.O Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866) 436-9831 Deed-in-Lieu of Foreclosure

Request

PLEASE NOTIFY US IMMEDIATELY IF YOU HAVE BEEN AFFECTED BY Note: You may experience longer than usual hold times because of the increase in call volume, especially on Mondays and during the hours of 11 am – 2 pm Eastern time. REVERSE MORTGAGE SERVICING DEPARTMENT ANNUAL OCCUPANCY Annual Occupancy Certificate Reverse Mortgage Servicing Department P.O. Box40087 Lansing, MI 48901 Phone (866) 654-0020 Fax (866) 429-6529 www. reversedepa rtment.co m REVERSE MORTGAGE SERVICING DEPARTMENT ELECTRONIC FUND Electronic Fund Transfer/ Direct Deposit Agreement Reverse Mortgage Servicing Department P.O. Box 40738 Lansing, MI 48901 Phone (866)

654-0020

REVERS E MORTGAGE SERVICING DEPARTMENT REQUEST FOR REVERSE Request for Reverse Mortgage Payoff Quote Revers e Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 654-0020 Fax (844) 629-2743 www.reversedepartment.com REVERSE MORTGAGE SERVICING DEPARTMENT SHORT SALE Short Sale Instruction Package Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866)

557-1224

BORROWER PORTAL

Borrower Portal. Financially impacted by COVID-19? Click here for options. Has your property been impacted by a recent natural disaster such as a wildfire or hurricane? Register your insurance claim and receive up-to-date information related to that claim here. HOW TO SEND US A FORM: Open the form you downloaded and complete it. If you have trouble opening the form, you may need to install Adobe Reader which can be downloaded free of cost here. Print and sign the form in pen, Electronic signatures are not acceptable at this time. Submit the completed and signed form via the method of your choice: Scan and

upload it via this

LINE OF CREDIT DRAW REQUEST FORM Line of Credit Draw Request Form Reverse Mortgage Servicing Department P.O. Box 40738, Lansing MI 48901-7938 Phone (866) 654-0020 | Fax (844)

569-1565

COMMON QUESTIONS

If the loan is in default, a deed-in-lieu of foreclosure or a short sale could help you avoid foreclosure. Please contact us at 866-446-0026, Monday-Thursday 8 am – 6 pm EST, or on Friday 8 am -5 pm EST, to explore your options and/or use the Deed-in-lieu of Foreclosure Request Form or the Short Sale Instruction Package. REVERSE MORTGAGE SERVICING DEPARTMENT DEED-IN-LIEU OF P.O Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866) 436-9831 Deed-in-Lieu of Foreclosure

Request

PLEASE NOTIFY US IMMEDIATELY IF YOU HAVE BEEN AFFECTED BY Note: You may experience longer than usual hold times because of the increase in call volume, especially on Mondays and during the hours of 11 am – 2 pm Eastern time. REVERSE MORTGAGE SERVICING DEPARTMENT ANNUAL OCCUPANCY Annual Occupancy Certificate Reverse Mortgage Servicing Department P.O. Box40087 Lansing, MI 48901 Phone (866) 654-0020 Fax (866) 429-6529 www. reversedepa rtment.co m REVERSE MORTGAGE SERVICING DEPARTMENT ELECTRONIC FUND Electronic Fund Transfer/ Direct Deposit Agreement Reverse Mortgage Servicing Department P.O. Box 40738 Lansing, MI 48901 Phone (866)

654-0020

REVERS E MORTGAGE SERVICING DEPARTMENT REQUEST FOR REVERSE Request for Reverse Mortgage Payoff Quote Revers e Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 654-0020 Fax (844) 629-2743 www.reversedepartment.com REVERSE MORTGAGE SERVICING DEPARTMENT SHORT SALE Short Sale Instruction Package Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866)

557-1224

REVERSE MORTGAGE SERVICING DEPARTMENT ELECTRONIC FUND Electronic Fund Transfer/ Direct Deposit Agreement Reverse Mortgage Servicing Department P.O. Box 40738 Lansing, MI 48901 Phone (866)

654-0020

PARTIAL REVERSE MORTGAGE SERVICING DEPARTMENT Partial Pre-Payment Reverse Mortgage Servicing Department P.O. Box 40761 Lansing, MI 48901 Phone (866) 654-0020 Fax (866) 616-2160 www.reversedepartment.com LICENSES - BORROWER PORTAL Compu-Link Corporation (D/B/A Celink) 3900 Capital City Blvd Lansing,

MI 48906

REVERSE MORTGAGE SERVICING DEPARTMENT SHORT SALE Short Sale Instruction Package Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866)

557-1224

REVERSE MORTGAGE SERVICING DEPARTMENT REPAYMENT PLAN Repayment Plan Review Request For Tax and Insurance Payments Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone

(866) 446-0026

REVERSE MORTGAGE SERVICING DEPARTMENT TAX PAYMENT REQUEST Tax Payment Request Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 654-0020 Fax (866) 443-0048 www.reversedepartment.com REPAIRS EXTENSION REVERSE MORTGAGE SERVICING DEPARTMENT Repairs Extension Request Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (844) 411-8353 Fax (855) 523-6970 www.reversedepartment.com REPAIRS AFFIDAVIT REVERSE MORTGAGE SERVICING DEPARTMENT Repairs Affidavit and Lien Waiver Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (844) 411-8353 Fax

(855) 523-6970

REVERSE MORTGAGE SERVICING DEPARTMENT REPAIRS HOMEOWNER’S Repairs Homeowner’s Certification Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (844) 411-8353 Fax

(855) 523-6970

AT RISK EXTENSION

At Risk Extension Request for Extension of Time Due To Critical Circumstances Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, M I 48901 Phone (866) 446-0026

BORROWER PORTAL

Borrower Portal. Financially impacted by COVID-19? Click here for options. Has your property been impacted by a recent natural disaster such as a wildfire or hurricane? Register your insurance claim and receive up-to-date information related to that claim here. HOW TO SEND US A FORM: Open the form you downloaded and complete it. If you have trouble opening the form, you may need to install Adobe Reader which can be downloaded free of cost here. Print and sign the form in pen, Electronic signatures are not acceptable at this time. Submit the completed and signed form via the method of your choice: Scan and

upload it via this

LINE OF CREDIT DRAW REQUEST FORM Line of Credit Draw Request Form Reverse Mortgage Servicing Department P.O. Box 40738, Lansing MI 48901-7938 Phone (866) 654-0020 | Fax (844)

569-1565

COMMON QUESTIONS

If the loan is in default, a deed-in-lieu of foreclosure or a short sale could help you avoid foreclosure. Please contact us at 866-446-0026, Monday-Thursday 8 am – 6 pm EST, or on Friday 8 am -5 pm EST, to explore your options and/or use the Deed-in-lieu of Foreclosure Request Form or the Short Sale Instruction Package. REVERSE MORTGAGE SERVICING DEPARTMENT DEED-IN-LIEU OF P.O Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866) 436-9831 Deed-in-Lieu of Foreclosure

Request

PLEASE NOTIFY US IMMEDIATELY IF YOU HAVE BEEN AFFECTED BY Note: You may experience longer than usual hold times because of the increase in call volume, especially on Mondays and during the hours of 11 am – 2 pm Eastern time. REVERSE MORTGAGE SERVICING DEPARTMENT ANNUAL OCCUPANCY Annual Occupancy Certificate Reverse Mortgage Servicing Department P.O. Box40087 Lansing, MI 48901 Phone (866) 654-0020 Fax (866) 429-6529 www. reversedepa rtment.co m REVERSE MORTGAGE SERVICING DEPARTMENT ELECTRONIC FUNDCELINK REVERSE MORTGAGE SERVICING DEPARTM… Electronic Fund Transfer/ Direct Deposit Agreement Reverse Mortgage Servicing Department P.O. Box 40738 Lansing, MI 48901 Phone (866)

654-0020

REVERS E MORTGAGE SERVICING DEPARTMENT REQUEST FOR REVERSEMONEY SOURCE

MORTGAGE

Request for Reverse Mortgage Payoff Quote Revers e Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 654-0020 Fax (844) 629-2743 www.reversedepartment.com REVERSE MORTGAGE SERVICING DEPARTMENT SHORT SALE Short Sale Instruction Package Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866)

557-1224

BORROWER PORTAL

Borrower Portal. Financially impacted by COVID-19? Click here for options. Has your property been impacted by a recent natural disaster such as a wildfire or hurricane? Register your insurance claim and receive up-to-date information related to that claim here. HOW TO SEND US A FORM: Open the form you downloaded and complete it. If you have trouble opening the form, you may need to install Adobe Reader which can be downloaded free of cost here. Print and sign the form in pen, Electronic signatures are not acceptable at this time. Submit the completed and signed form via the method of your choice: Scan and

upload it via this

LINE OF CREDIT DRAW REQUEST FORM Line of Credit Draw Request Form Reverse Mortgage Servicing Department P.O. Box 40738, Lansing MI 48901-7938 Phone (866) 654-0020 | Fax (844)

569-1565

COMMON QUESTIONS

If the loan is in default, a deed-in-lieu of foreclosure or a short sale could help you avoid foreclosure. Please contact us at 866-446-0026, Monday-Thursday 8 am – 6 pm EST, or on Friday 8 am -5 pm EST, to explore your options and/or use the Deed-in-lieu of Foreclosure Request Form or the Short Sale Instruction Package. REVERSE MORTGAGE SERVICING DEPARTMENT DEED-IN-LIEU OF P.O Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866) 436-9831 Deed-in-Lieu of Foreclosure

Request

PLEASE NOTIFY US IMMEDIATELY IF YOU HAVE BEEN AFFECTED BY Note: You may experience longer than usual hold times because of the increase in call volume, especially on Mondays and during the hours of 11 am – 2 pm Eastern time. REVERSE MORTGAGE SERVICING DEPARTMENT ANNUAL OCCUPANCY Annual Occupancy Certificate Reverse Mortgage Servicing Department P.O. Box40087 Lansing, MI 48901 Phone (866) 654-0020 Fax (866) 429-6529 www. reversedepa rtment.co m REVERSE MORTGAGE SERVICING DEPARTMENT ELECTRONIC FUNDCELINK REVERSE MORTGAGE SERVICING DEPARTM… Electronic Fund Transfer/ Direct Deposit Agreement Reverse Mortgage Servicing Department P.O. Box 40738 Lansing, MI 48901 Phone (866)

654-0020

REVERS E MORTGAGE SERVICING DEPARTMENT REQUEST FOR REVERSEMONEY SOURCE

MORTGAGE

Request for Reverse Mortgage Payoff Quote Revers e Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 654-0020 Fax (844) 629-2743 www.reversedepartment.com REVERSE MORTGAGE SERVICING DEPARTMENT SHORT SALE Short Sale Instruction Package Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866)

557-1224

REVERSE MORTGAGE SERVICING DEPARTMENT ELECTRONIC FUND Electronic Fund Transfer/ Direct Deposit Agreement Reverse Mortgage Servicing Department P.O. Box 40738 Lansing, MI 48901 Phone (866)

654-0020

PARTIAL REVERSE MORTGAGE SERVICING DEPARTMENT Partial Pre-Payment Reverse Mortgage Servicing Department P.O. Box 40761 Lansing, MI 48901 Phone (866) 654-0020 Fax (866) 616-2160 www.reversedepartment.com LICENSES - BORROWER PORTAL Compu-Link Corporation (D/B/A Celink) 3900 Capital City Blvd Lansing,

MI 48906

REVERSE MORTGAGE SERVICING DEPARTMENT SHORT SALE Short Sale Instruction Package Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866)

557-1224

REVERSE MORTGAGE SERVICING DEPARTMENT REPAYMENT PLAN Repayment Plan Review Request For Tax and Insurance Payments Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone

(866) 446-0026

REVERSE MORTGAGE SERVICING DEPARTMENT TAX PAYMENT REQUEST Tax Payment Request Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 654-0020 Fax (866) 443-0048 www.reversedepartment.com REPAIRS EXTENSION REVERSE MORTGAGE SERVICING DEPARTMENT Repairs Extension Request Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (844) 411-8353 Fax (855) 523-6970 www.reversedepartment.com REPAIRS AFFIDAVIT REVERSE MORTGAGE SERVICING DEPARTMENT Repairs Affidavit and Lien Waiver Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (844) 411-8353 Fax

(855) 523-6970

REVERSE MORTGAGE SERVICING DEPARTMENT REPAIRS HOMEOWNER’S Repairs Homeowner’s Certification Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (844) 411-8353 Fax

(855) 523-6970

AT RISK EXTENSION

At Risk Extension Request for Extension of Time Due To Critical Circumstances Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, M I 48901 Phone (866) 446-0026

BORROWER PORTAL

Borrower Portal. Financially impacted by COVID-19? Click here for options. Has your property been impacted by a recent natural disaster such as a wildfire or hurricane? Register your insurance claim and receive up-to-date information related to that claim here. HOW TO SEND US A FORM: Open the form you downloaded and complete it. If you have trouble opening the form, you may need to install Adobe Reader which can be downloaded free of cost here. Print and sign the form in pen, Electronic signatures are not acceptable at this time. Submit the completed and signed form via the method of your choice: Scan and

upload it via this

LINE OF CREDIT DRAW REQUEST FORM Line of Credit Draw Request Form Reverse Mortgage Servicing Department P.O. Box 40738, Lansing MI 48901-7938 Phone (866) 654-0020 | Fax (844)

569-1565

COMMON QUESTIONS

If the loan is in default, a deed-in-lieu of foreclosure or a short sale could help you avoid foreclosure. Please contact us at 866-446-0026, Monday-Thursday 8 am – 6 pm EST, or on Friday 8 am -5 pm EST, to explore your options and/or use the Deed-in-lieu of Foreclosure Request Form or the Short Sale Instruction Package. REVERSE MORTGAGE SERVICING DEPARTMENT DEED-IN-LIEU OF P.O Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866) 436-9831 Deed-in-Lieu of Foreclosure

Request

PLEASE NOTIFY US IMMEDIATELY IF YOU HAVE BEEN AFFECTED BY Note: You may experience longer than usual hold times because of the increase in call volume, especially on Mondays and during the hours of 11 am – 2 pm Eastern time. REVERSE MORTGAGE SERVICING DEPARTMENT ANNUAL OCCUPANCY Annual Occupancy Certificate Reverse Mortgage Servicing Department P.O. Box40087 Lansing, MI 48901 Phone (866) 654-0020 Fax (866) 429-6529 www. reversedepa rtment.co m REVERSE MORTGAGE SERVICING DEPARTMENT ELECTRONIC FUNDCELINK REVERSE MORTGAGE SERVICING DEPARTM… Electronic Fund Transfer/ Direct Deposit Agreement Reverse Mortgage Servicing Department P.O. Box 40738 Lansing, MI 48901 Phone (866)

654-0020

REVERS E MORTGAGE SERVICING DEPARTMENT REQUEST FOR REVERSEMONEY SOURCE

MORTGAGE

Request for Reverse Mortgage Payoff Quote Revers e Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 654-0020 Fax (844) 629-2743 www.reversedepartment.com REVERSE MORTGAGE SERVICING DEPARTMENT SHORT SALE Short Sale Instruction Package Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866)

557-1224

BORROWER PORTAL

Borrower Portal. Financially impacted by COVID-19? Click here for options. Has your property been impacted by a recent natural disaster such as a wildfire or hurricane? Register your insurance claim and receive up-to-date information related to that claim here. HOW TO SEND US A FORM: Open the form you downloaded and complete it. If you have trouble opening the form, you may need to install Adobe Reader which can be downloaded free of cost here. Print and sign the form in pen, Electronic signatures are not acceptable at this time. Submit the completed and signed form via the method of your choice: Scan and

upload it via this

LINE OF CREDIT DRAW REQUEST FORM Line of Credit Draw Request Form Reverse Mortgage Servicing Department P.O. Box 40738, Lansing MI 48901-7938 Phone (866) 654-0020 | Fax (844)

569-1565

COMMON QUESTIONS

If the loan is in default, a deed-in-lieu of foreclosure or a short sale could help you avoid foreclosure. Please contact us at 866-446-0026, Monday-Thursday 8 am – 6 pm EST, or on Friday 8 am -5 pm EST, to explore your options and/or use the Deed-in-lieu of Foreclosure Request Form or the Short Sale Instruction Package. REVERSE MORTGAGE SERVICING DEPARTMENT DEED-IN-LIEU OF P.O Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866) 436-9831 Deed-in-Lieu of Foreclosure

Request

PLEASE NOTIFY US IMMEDIATELY IF YOU HAVE BEEN AFFECTED BY Note: You may experience longer than usual hold times because of the increase in call volume, especially on Mondays and during the hours of 11 am – 2 pm Eastern time. REVERSE MORTGAGE SERVICING DEPARTMENT ANNUAL OCCUPANCY Annual Occupancy Certificate Reverse Mortgage Servicing Department P.O. Box40087 Lansing, MI 48901 Phone (866) 654-0020 Fax (866) 429-6529 www. reversedepa rtment.co m REVERSE MORTGAGE SERVICING DEPARTMENT ELECTRONIC FUNDCELINK REVERSE MORTGAGE SERVICING DEPARTM… Electronic Fund Transfer/ Direct Deposit Agreement Reverse Mortgage Servicing Department P.O. Box 40738 Lansing, MI 48901 Phone (866)

654-0020

REVERS E MORTGAGE SERVICING DEPARTMENT REQUEST FOR REVERSEMONEY SOURCE

MORTGAGE

Request for Reverse Mortgage Payoff Quote Revers e Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 654-0020 Fax (844) 629-2743 www.reversedepartment.com REVERSE MORTGAGE SERVICING DEPARTMENT SHORT SALE Short Sale Instruction Package Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866)

557-1224

REVERSE MORTGAGE SERVICING DEPARTMENT ELECTRONIC FUND Electronic Fund Transfer/ Direct Deposit Agreement Reverse Mortgage Servicing Department P.O. Box 40738 Lansing, MI 48901 Phone (866)

654-0020

PARTIAL REVERSE MORTGAGE SERVICING DEPARTMENT Partial Pre-Payment Reverse Mortgage Servicing Department P.O. Box 40761 Lansing, MI 48901 Phone (866) 654-0020 Fax (866) 616-2160 www.reversedepartment.com LICENSES - BORROWER PORTAL Compu-Link Corporation (D/B/A Celink) 3900 Capital City Blvd Lansing,

MI 48906

REVERSE MORTGAGE SERVICING DEPARTMENT SHORT SALE Short Sale Instruction Package Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866)

557-1224

REVERSE MORTGAGE SERVICING DEPARTMENT REPAYMENT PLAN Repayment Plan Review Request For Tax and Insurance Payments Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone

(866) 446-0026

REVERSE MORTGAGE SERVICING DEPARTMENT TAX PAYMENT REQUEST Tax Payment Request Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 654-0020 Fax (866) 443-0048 www.reversedepartment.com REPAIRS EXTENSION REVERSE MORTGAGE SERVICING DEPARTMENT Repairs Extension Request Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (844) 411-8353 Fax (855) 523-6970 www.reversedepartment.com REPAIRS AFFIDAVIT REVERSE MORTGAGE SERVICING DEPARTMENT Repairs Affidavit and Lien Waiver Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (844) 411-8353 Fax

(855) 523-6970

REVERSE MORTGAGE SERVICING DEPARTMENT REPAIRS HOMEOWNER’S Repairs Homeowner’s Certification Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (844) 411-8353 Fax

(855) 523-6970

AT RISK EXTENSION

At Risk Extension Request for Extension of Time Due To Critical Circumstances Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, M I 48901 Phone (866) 446-0026

BORROWER PORTAL

Borrower Portal. Financially impacted by COVID-19? Click here for options. Has your property been impacted by a recent natural disaster such as a wildfire or hurricane? Register your insurance claim and receive up-to-date information related to that claim here. HOW TO SEND US A FORM: Open the form you downloaded and complete it. If you have trouble opening the form, you may need to install Adobe Reader which can be downloaded free of cost here. Print and sign the form in pen, Electronic signatures are not acceptable at this time. Submit the completed and signed form via the method of your choice: Scan and

upload it via this

LINE OF CREDIT DRAW REQUEST FORM Line of Credit Draw Request Form Reverse Mortgage Servicing Department P.O. Box 40738, Lansing MI 48901-7938 Phone (866) 654-0020 | Fax (844)

569-1565

COMMON QUESTIONS

If the loan is in default, a deed-in-lieu of foreclosure or a short sale could help you avoid foreclosure. Please contact us at 866-446-0026, Monday-Thursday 8 am – 6 pm EST, or on Friday 8 am -5 pm EST, to explore your options and/or use the Deed-in-lieu of Foreclosure Request Form or the Short Sale Instruction Package. REVERSE MORTGAGE SERVICING DEPARTMENT DEED-IN-LIEU OF P.O Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866) 436-9831 Deed-in-Lieu of Foreclosure

Request

PLEASE NOTIFY US IMMEDIATELY IF YOU HAVE BEEN AFFECTED BY Note: You may experience longer than usual hold times because of the increase in call volume, especially on Mondays and during the hours of 11 am – 2 pm Eastern time. REVERSE MORTGAGE SERVICING DEPARTMENT ANNUAL OCCUPANCY Annual Occupancy Certificate Reverse Mortgage Servicing Department P.O. Box40087 Lansing, MI 48901 Phone (866) 654-0020 Fax (866) 429-6529 www. reversedepa rtment.co m REVERSE MORTGAGE SERVICING DEPARTMENT ELECTRONIC FUNDCELINK REVERSE MORTGAGE SERVICING DEPARTM… Electronic Fund Transfer/ Direct Deposit Agreement Reverse Mortgage Servicing Department P.O. Box 40738 Lansing, MI 48901 Phone (866)

654-0020

REVERS E MORTGAGE SERVICING DEPARTMENT REQUEST FOR REVERSEMONEY SOURCE

MORTGAGE

Request for Reverse Mortgage Payoff Quote Revers e Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 654-0020 Fax (844) 629-2743 www.reversedepartment.com REVERSE MORTGAGE SERVICING DEPARTMENT SHORT SALE Short Sale Instruction Package Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866)

557-1224

BORROWER PORTAL

Borrower Portal. Financially impacted by COVID-19? Click here for options. Has your property been impacted by a recent natural disaster such as a wildfire or hurricane? Register your insurance claim and receive up-to-date information related to that claim here. HOW TO SEND US A FORM: Open the form you downloaded and complete it. If you have trouble opening the form, you may need to install Adobe Reader which can be downloaded free of cost here. Print and sign the form in pen, Electronic signatures are not acceptable at this time. Submit the completed and signed form via the method of your choice: Scan and

upload it via this

LINE OF CREDIT DRAW REQUEST FORM Line of Credit Draw Request Form Reverse Mortgage Servicing Department P.O. Box 40738, Lansing MI 48901-7938 Phone (866) 654-0020 | Fax (844)

569-1565

COMMON QUESTIONS

If the loan is in default, a deed-in-lieu of foreclosure or a short sale could help you avoid foreclosure. Please contact us at 866-446-0026, Monday-Thursday 8 am – 6 pm EST, or on Friday 8 am -5 pm EST, to explore your options and/or use the Deed-in-lieu of Foreclosure Request Form or the Short Sale Instruction Package. REVERSE MORTGAGE SERVICING DEPARTMENT DEED-IN-LIEU OF P.O Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866) 436-9831 Deed-in-Lieu of Foreclosure

Request

PLEASE NOTIFY US IMMEDIATELY IF YOU HAVE BEEN AFFECTED BY Note: You may experience longer than usual hold times because of the increase in call volume, especially on Mondays and during the hours of 11 am – 2 pm Eastern time. REVERSE MORTGAGE SERVICING DEPARTMENT ANNUAL OCCUPANCY Annual Occupancy Certificate Reverse Mortgage Servicing Department P.O. Box40087 Lansing, MI 48901 Phone (866) 654-0020 Fax (866) 429-6529 www. reversedepa rtment.co m REVERSE MORTGAGE SERVICING DEPARTMENT ELECTRONIC FUNDCELINK REVERSE MORTGAGE SERVICING DEPARTM… Electronic Fund Transfer/ Direct Deposit Agreement Reverse Mortgage Servicing Department P.O. Box 40738 Lansing, MI 48901 Phone (866)

654-0020

REVERS E MORTGAGE SERVICING DEPARTMENT REQUEST FOR REVERSEMONEY SOURCE

MORTGAGE

Request for Reverse Mortgage Payoff Quote Revers e Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 654-0020 Fax (844) 629-2743 www.reversedepartment.com REVERSE MORTGAGE SERVICING DEPARTMENT SHORT SALE Short Sale Instruction Package Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866)

557-1224

REVERSE MORTGAGE SERVICING DEPARTMENT ELECTRONIC FUND Electronic Fund Transfer/ Direct Deposit Agreement Reverse Mortgage Servicing Department P.O. Box 40738 Lansing, MI 48901 Phone (866)

654-0020

PARTIAL REVERSE MORTGAGE SERVICING DEPARTMENT Partial Pre-Payment Reverse Mortgage Servicing Department P.O. Box 40761 Lansing, MI 48901 Phone (866) 654-0020 Fax (866) 616-2160 www.reversedepartment.com LICENSES - BORROWER PORTAL Compu-Link Corporation (D/B/A Celink) 3900 Capital City Blvd Lansing,

MI 48906

REVERSE MORTGAGE SERVICING DEPARTMENT SHORT SALE Short Sale Instruction Package Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866)

557-1224

REVERSE MORTGAGE SERVICING DEPARTMENT REPAYMENT PLAN Repayment Plan Review Request For Tax and Insurance Payments Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone

(866) 446-0026

REVERSE MORTGAGE SERVICING DEPARTMENT TAX PAYMENT REQUEST Tax Payment Request Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 654-0020 Fax (866) 443-0048 www.reversedepartment.com REPAIRS EXTENSION REVERSE MORTGAGE SERVICING DEPARTMENT Repairs Extension Request Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (844) 411-8353 Fax (855) 523-6970 www.reversedepartment.com REPAIRS AFFIDAVIT REVERSE MORTGAGE SERVICING DEPARTMENT Repairs Affidavit and Lien Waiver Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (844) 411-8353 Fax

(855) 523-6970

REVERSE MORTGAGE SERVICING DEPARTMENT REPAIRS HOMEOWNER’S Repairs Homeowner’s Certification Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (844) 411-8353 Fax

(855) 523-6970

AT RISK EXTENSION

At Risk Extension Request for Extension of Time Due To Critical Circumstances Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, M I 48901 Phone (866) 446-0026

BORROWER PORTAL

Borrower Portal. Financially impacted by COVID-19? Click here for options. Has your property been impacted by a recent natural disaster such as a wildfire or hurricane? Register your insurance claim and receive up-to-date information related to that claim here. HOW TO SEND US A FORM: Open the form you downloaded and complete it. If you have trouble opening the form, you may need to install Adobe Reader which can be downloaded free of cost here. Print and sign the form in pen, Electronic signatures are not acceptable at this time. Submit the completed and signed form via the method of your choice: Scan and

upload it via this

LINE OF CREDIT DRAW REQUEST FORM Line of Credit Draw Request Form Reverse Mortgage Servicing Department P.O. Box 40738, Lansing MI 48901-7938 Phone (866) 654-0020 | Fax (844)

569-1565

COMMON QUESTIONS

If the loan is in default, a deed-in-lieu of foreclosure or a short sale could help you avoid foreclosure. Please contact us at 866-446-0026, Monday-Thursday 8 am – 6 pm EST, or on Friday 8 am -5 pm EST, to explore your options and/or use the Deed-in-lieu of Foreclosure Request Form or the Short Sale Instruction Package. REVERSE MORTGAGE SERVICING DEPARTMENT DEED-IN-LIEU OF P.O Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866) 436-9831 Deed-in-Lieu of Foreclosure

Request

PLEASE NOTIFY US IMMEDIATELY IF YOU HAVE BEEN AFFECTED BY Note: You may experience longer than usual hold times because of the increase in call volume, especially on Mondays and during the hours of 11 am – 2 pm Eastern time. REVERSE MORTGAGE SERVICING DEPARTMENT ANNUAL OCCUPANCY Annual Occupancy Certificate Reverse Mortgage Servicing Department P.O. Box40087 Lansing, MI 48901 Phone (866) 654-0020 Fax (866) 429-6529 www. reversedepa rtment.co m REVERSE MORTGAGE SERVICING DEPARTMENT ELECTRONIC FUNDCELINK REVERSE MORTGAGE SERVICING DEPARTM… Electronic Fund Transfer/ Direct Deposit Agreement Reverse Mortgage Servicing Department P.O. Box 40738 Lansing, MI 48901 Phone (866)

654-0020

REVERS E MORTGAGE SERVICING DEPARTMENT REQUEST FOR REVERSEMONEY SOURCE

MORTGAGE

Request for Reverse Mortgage Payoff Quote Revers e Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 654-0020 Fax (844) 629-2743 www.reversedepartment.com REVERSE MORTGAGE SERVICING DEPARTMENT SHORT SALE Short Sale Instruction Package Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866)

557-1224

BORROWER PORTAL

Borrower Portal. Financially impacted by COVID-19? Click here for options. Has your property been impacted by a recent natural disaster such as a wildfire or hurricane? Register your insurance claim and receive up-to-date information related to that claim here. HOW TO SEND US A FORM: Open the form you downloaded and complete it. If you have trouble opening the form, you may need to install Adobe Reader which can be downloaded free of cost here. Print and sign the form in pen, Electronic signatures are not acceptable at this time. Submit the completed and signed form via the method of your choice: Scan and

upload it via this

LINE OF CREDIT DRAW REQUEST FORM Line of Credit Draw Request Form Reverse Mortgage Servicing Department P.O. Box 40738, Lansing MI 48901-7938 Phone (866) 654-0020 | Fax (844)

569-1565

COMMON QUESTIONS

If the loan is in default, a deed-in-lieu of foreclosure or a short sale could help you avoid foreclosure. Please contact us at 866-446-0026, Monday-Thursday 8 am – 6 pm EST, or on Friday 8 am -5 pm EST, to explore your options and/or use the Deed-in-lieu of Foreclosure Request Form or the Short Sale Instruction Package. REVERSE MORTGAGE SERVICING DEPARTMENT DEED-IN-LIEU OF P.O Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866) 436-9831 Deed-in-Lieu of Foreclosure

Request

PLEASE NOTIFY US IMMEDIATELY IF YOU HAVE BEEN AFFECTED BY Note: You may experience longer than usual hold times because of the increase in call volume, especially on Mondays and during the hours of 11 am – 2 pm Eastern time. REVERSE MORTGAGE SERVICING DEPARTMENT ANNUAL OCCUPANCY Annual Occupancy Certificate Reverse Mortgage Servicing Department P.O. Box40087 Lansing, MI 48901 Phone (866) 654-0020 Fax (866) 429-6529 www. reversedepa rtment.co m REVERSE MORTGAGE SERVICING DEPARTMENT ELECTRONIC FUNDCELINK REVERSE MORTGAGE SERVICING DEPARTM… Electronic Fund Transfer/ Direct Deposit Agreement Reverse Mortgage Servicing Department P.O. Box 40738 Lansing, MI 48901 Phone (866)

654-0020

REVERS E MORTGAGE SERVICING DEPARTMENT REQUEST FOR REVERSEMONEY SOURCE

MORTGAGE

Request for Reverse Mortgage Payoff Quote Revers e Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 654-0020 Fax (844) 629-2743 www.reversedepartment.com REVERSE MORTGAGE SERVICING DEPARTMENT SHORT SALE Short Sale Instruction Package Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866)

557-1224

REVERSE MORTGAGE SERVICING DEPARTMENT ELECTRONIC FUND Electronic Fund Transfer/ Direct Deposit Agreement Reverse Mortgage Servicing Department P.O. Box 40738 Lansing, MI 48901 Phone (866)

654-0020

PARTIAL REVERSE MORTGAGE SERVICING DEPARTMENT Partial Pre-Payment Reverse Mortgage Servicing Department P.O. Box 40761 Lansing, MI 48901 Phone (866) 654-0020 Fax (866) 616-2160 www.reversedepartment.com LICENSES - BORROWER PORTAL Compu-Link Corporation (D/B/A Celink) 3900 Capital City Blvd Lansing,

MI 48906

REVERSE MORTGAGE SERVICING DEPARTMENT SHORT SALE Short Sale Instruction Package Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 446-0026 Fax (866)

557-1224

REVERSE MORTGAGE SERVICING DEPARTMENT REPAYMENT PLAN Repayment Plan Review Request For Tax and Insurance Payments Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone

(866) 446-0026

REVERSE MORTGAGE SERVICING DEPARTMENT TAX PAYMENT REQUEST Tax Payment Request Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (866) 654-0020 Fax (866) 443-0048 www.reversedepartment.com REPAIRS EXTENSION REVERSE MORTGAGE SERVICING DEPARTMENT Repairs Extension Request Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (844) 411-8353 Fax (855) 523-6970 www.reversedepartment.com REPAIRS AFFIDAVIT REVERSE MORTGAGE SERVICING DEPARTMENT Repairs Affidavit and Lien Waiver Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (844) 411-8353 Fax

(855) 523-6970

REVERSE MORTGAGE SERVICING DEPARTMENT REPAIRS HOMEOWNER’S Repairs Homeowner’s Certification Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, MI 48901 Phone (844) 411-8353 Fax

(855) 523-6970

AT RISK EXTENSION

At Risk Extension Request for Extension of Time Due To Critical Circumstances Reverse Mortgage Servicing Department P.O. Box 40724 Lansing, M I 48901 Phone (866) 446-0026 You need to enable JavaScript to run this app.

Reverse Mortgage

Servicing Department Common Questions Common Forms

Contact Us

Financially impacted by COVID-19? Click here

for options.

Has your property been impacted by a recent natural disaster such as a wildfire or hurricane? Register your insurance claim and receive up-to-date information related to that claim here

.

CREATE AN ONLINE ACCOUNT TO MANAGE YOUR REVERSE MORTGAGE LOAN * See loan information * View transaction history

* Get statements

* Access forms

Create Account

Sign in to your account

EMAIL *

PASSWORD *Show your password Forgot your password? Reset password

Sign In

COMMON QUESTIONS

* How do I communicate with you in a language other than English? Do you have a Language Assistance service? * How do I request funds from my Line of Credit? * How long before I get my money? * How do I set up direct deposit? * How do I order a payoff quote? * How can I authorize a third party to receive information on my

account?

COMMON FORMS

LOC Advance Request

Direct Deposit

Occupancy Certification REVERSE MORTGAGE SERVICING DEPARTMENT

* Home

* Common Questions

* Common Forms

* Contact Us

* Privacy Policy

* |

* Terms & Conditions

* |

* Schedule of Borrower Fees

* |

* Licenses

* |

* Accessibility Statement Your data and information is being protected by encryption

NMLS #3020

Compu-Link Corporation D/B/A Celink (WA license# CL3020 and 603 018

607)