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These cookies are used to generate reports based on data from visits to the website, without knowing who the visitor is. These cookies help us to gain insight of the pages that have been visited to help inform the optimisation of website layouts and to improve visitor journeys. RBS ANNOUNCES DECISIONS ON DIVIDENDS IN RESPONSE TO COVID-19 In order to serve the needs of businesses and households through the unprecedented situation presented by Covid-19, the Royal Bank of Scotland Group plc (“RBS”) Board of Directors (“Board”) has decided to undertake no quarterly or interim dividend payments, accrual of dividends or share buybacks and defer decisions on any future shareholder distributions until the end of 2020. ROYAL BANK OF SCOTLAND RELEASES FIRST POLYMER £20 NOTE Royal Bank of Scotland releases first Polymer £20 note featuring Kate Cranston. The note, which features the image of historic Scottish entrepreneur Kate Cranston, is the bank’s first new £20 in 23 years and the first Scottish note of its denomination to feature a BANKLINE - LOGINTRANSLATE THIS PAGE

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RBS APPOINTS ALISON ROSE AS CHIEF EXECUTIVE OFFICER AND The Royal Bank of Scotland Group plc (RBS) today announces the appointment of Alison Rose as Executive Director and Chief Executive Officer (CEO). Alison, currently Deputy CEO NatWest Holdings and CEO Commercial and Private Banking, will take up the position on 1 November 2019 after an orderly handover has taken place. RBS ANNOUNCES CHANGES TO THE ROYAL BANK OF SCOTLAND BRANCH Following a review of the Royal Bank of Scotland branch network in England and Wales, a decision has been taken to close 54 Royal Bank branches in January 2019. The review was undertaken as a consequence of the Royal Bank of Scotland network being reintegrated back into the core RBS bank now that the divestment of the business is no longer

taking place.

NATWEST TO PILOT UK’S FIRST INTELLIGENT CASH MANAGEMENT NatWest and G4S are working together to pilot the UK’s first intelligent cash management solution for businesses later this year. This innovative and secure cash solution enables businesses to benefit from automated account crediting of its cash transactions without having to deposit that day’s takings in their local branch. WHAT ARE THE STANDARD TRANSACTION FEES FOR AN What are the standard transaction fees for an international payment? A: You can find the standard transaction fees in the international payment tariff document. These do not include any fees you've agreed separately with the bank. Did this article answer your question? Yes.

No.

NATWEST BEGINS TESTING WITH QUANTUM COMPUTING POWER TO NatWest has begun testing with quantum computing power in order to solve some of the most complex, challenging, time consuming and expensive problems that the bank faces. Using ‘quantum-inspired’ computing power, the bank’s technology team have completed a highly complex calculation that needs to be undertaken regularly by the bank,

at

WHAT EXTRA INFORMATION DO I NEED TO INCLUDE IN PAYMENTS TO A: There’s been a change to the way United Arab Emirates (UAE) banks receive payments. From now on, if you’re sending payments to the UAE in any currency, you’ll need to

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These cookies are used to generate reports based on data from visits to the website, without knowing who the visitor is. These cookies help us to gain insight of the pages that have been visited to help inform the optimisation of website layouts and to improve visitor journeys. RBS ANNOUNCES DECISIONS ON DIVIDENDS IN RESPONSE TO COVID-19 In order to serve the needs of businesses and households through the unprecedented situation presented by Covid-19, the Royal Bank of Scotland Group plc (“RBS”) Board of Directors (“Board”) has decided to undertake no quarterly or interim dividend payments, accrual of dividends or share buybacks and defer decisions on any future shareholder distributions until the end of 2020. ROYAL BANK OF SCOTLAND RELEASES FIRST POLYMER £20 NOTE Royal Bank of Scotland releases first Polymer £20 note featuring Kate Cranston. The note, which features the image of historic Scottish entrepreneur Kate Cranston, is the bank’s first new £20 in 23 years and the first Scottish note of its denomination to feature a BANKLINE - LOGINTRANSLATE THIS PAGE

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RBS APPOINTS ALISON ROSE AS CHIEF EXECUTIVE OFFICER AND The Royal Bank of Scotland Group plc (RBS) today announces the appointment of Alison Rose as Executive Director and Chief Executive Officer (CEO). Alison, currently Deputy CEO NatWest Holdings and CEO Commercial and Private Banking, will take up the position on 1 November 2019 after an orderly handover has taken place. RBS ANNOUNCES CHANGES TO THE ROYAL BANK OF SCOTLAND BRANCH Following a review of the Royal Bank of Scotland branch network in England and Wales, a decision has been taken to close 54 Royal Bank branches in January 2019. The review was undertaken as a consequence of the Royal Bank of Scotland network being reintegrated back into the core RBS bank now that the divestment of the business is no longer

taking place.

NATWEST TO PILOT UK’S FIRST INTELLIGENT CASH MANAGEMENT NatWest and G4S are working together to pilot the UK’s first intelligent cash management solution for businesses later this year. This innovative and secure cash solution enables businesses to benefit from automated account crediting of its cash transactions without having to deposit that day’s takings in their local branch. WHAT ARE THE STANDARD TRANSACTION FEES FOR AN What are the standard transaction fees for an international payment? A: You can find the standard transaction fees in the international payment tariff document. These do not include any fees you've agreed separately with the bank. Did this article answer your question? Yes.

No.

NATWEST BEGINS TESTING WITH QUANTUM COMPUTING POWER TO NatWest has begun testing with quantum computing power in order to solve some of the most complex, challenging, time consuming and expensive problems that the bank faces. Using ‘quantum-inspired’ computing power, the bank’s technology team have completed a highly complex calculation that needs to be undertaken regularly by the bank,

at

WHAT EXTRA INFORMATION DO I NEED TO INCLUDE IN PAYMENTS TO A: There’s been a change to the way United Arab Emirates (UAE) banks receive payments. From now on, if you’re sending payments to the UAE in any currency, you’ll need to RBS ANNOUNCES DECISIONS ON DIVIDENDS IN RESPONSE TO COVID-19 In order to serve the needs of businesses and households through the unprecedented situation presented by Covid-19, the Royal Bank of Scotland Group plc (“RBS”) Board of Directors (“Board”) has decided to undertake no quarterly or interim dividend payments, accrual of dividends or share buybacks and defer decisions on any future shareholder distributions until the end of 2020. OUR PLAN TO CHANGE OUR PARENT NAME Our plan to change our parent name. We have announced that we plan to change the name of our parent company from RBS Group plc, to NatWest Group plc. The name change will take effect on 22 July 2020. Customers will see no change to products or services as a result of this change and will continue to be served through the brands they recognise THE BANK WE'RE BECOMING The road to recovery has been a long one. Over the past decade, RBS has achieved the biggest corporate turnaround in history, becoming a simpler, safer UK focussed bank doing the right things for customers. During that time, we have reshaped the business – increased income, reduced costs and built capital strength – and posted our first FY NATWEST, ROYAL BANK OF SCOTLAND AND ULSTER BANK LAUNCH NatWest, Royal Bank of Scotland and Ulster Bank have today announced the introduction of a new ‘Companion card’ – a supplement to their existing current accounts that will enable vulnerable customers and those in extended isolation to give trusted volunteers a NATWEST LAUNCHES VIDEO BANKING SERVICE Video Banking may be recorded. Video Banking available between 8am – 8pm between Monday to Friday and 9am – 3pm Saturdays. If using video banking, NatWest will collect your name, email, postcode and mobile number to help identify you ahead of your appointment. The information is deleted up to 90 days after your appointment and no bank THE ROYAL BANK OF SCOTLAND PLC ANNUAL REPORT AND ACCOUNTS 2019 Stakeholder engagement and s.172(1) statement RBS plc Annual Report and Accounts 2019 2 Stakeholder engagement and s.172(1) statement The Board objectives, approved in

NATWEST GROUP

Current credit ratings for NatWest Group and its major subsidiaries. here.--> NatWest Group and Subsidiary Credit Ratings History download excel file for NatWest Group and Subsidiary Credit Ratings History download excel file for NatWest Group and Subsidiary Credit Ratings

History

HOW DO I RECOVER FUNDS FOR A PAYMENT SENT IN ERROR? To attempt to recover funds for a Faster Payment or BACS payment sent in error, you can fill out the form below and email it to BoltonServicingCPRrequests@rbs.co.uk. Download payment recovery form. Please read the form carefully before you complete it. Make sure you leave enough time for your payment to bounce back to your account,

before

WHAT ARE THE CUT-OFF AND PAYMENT RELEASE TIMES FOR A: Cut off times. This is the time by which you'll need to fully approve a payment with a Smartcard in order for it to be sent. For immediate payments (IPAY), the cut off time is WHAT ARE THE DIFFERENT TRANSACTION CODES ON MY STATEMENT What are the different transaction codes on my statement? A: Transaction Code. Description. 103. MT103 Payment. ACI. Interest on Account Balance. ADV.

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Bankline security advice We will never ask for PINs, passwords or smartcard security codes over the phone. If in doubt, call the

Bankline helpdesk.

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NATWEST GROUP

10 Aug 2005. 12 Aug 2005. 7 Oct 2005. 19.4. £5.364. Note 1: In our announcement of 22 April 2008 and our letter to shareholders dated 25 April 2008, we advised that, subject to approval by shareholders at the General Meeting to be held on 14 May 2008, the Company would issue new ordinary shares instead of paying the 2008 interim dividend. NATWEST LAUNCHES VIDEO BANKING SERVICE Video Banking available between 8am – 8pm between Monday to Friday and 9am – 3pm Saturdays. If using video banking, NatWest will collect your name, email, postcode and mobile number to help identify you ahead of your appointment. The information is deleted up to 90 days after your appointment and no bank records are updated as a

result.

NATWEST LAUNCHES ‘BACK HER BUSINESS’ Back Her Business, which launched on Monday 18 March, will enable women to register for the programme and prepare their business idea for crowdfunding. The initiative will be developed UK-wide through NatWest in England and Wales, Ulster Bank in Northern Ireland and Royal Bank in Scotland. Crowdfunder will provide the infrastructure

and access

WHAT ARE THE STANDARD TRANSACTION FEES FOR AN What are the standard transaction fees for an international payment? A: You can find the standard transaction fees in the international payment tariff document. These do not include any fees you've agreed separately with the bank. Did this article answer your question? Yes.

No.

NATWEST BEGINS TESTING WITH QUANTUM COMPUTING POWER TO NatWest has begun testing with quantum computing power in order to solve some of the most complex, challenging, time consuming and expensive problems that the bank faces. Using ‘quantum-inspired’ computing power, the bank’s technology team have completed a highly complex calculation that needs to be undertaken regularly by the bank,

at

HOW DO I ADD A COUNTRY TO THE LIST OF DESTINATION The list of destination countries allows you to set restrictions to prevent payments going to certain countries, for example countries where you have no active supplier or trading relationships. WHAT EXTRA INFORMATION DO I NEED TO INCLUDE IN PAYMENTS TO A: There’s been a change to the way United Arab Emirates (UAE) banks receive payments. From now on, if you’re sending payments to the UAE in any currency, you’ll need to

RBS TREASURY

Initially, the hedge requirements of the businesses are transferred to Treasury for execution. In this illustration a . 2 year pay fixed swap, say, is needed to hedge mortgages, but a 5 year receive fixed swap is needed to hedge current

BANKLINE - LOGIN

Bankline security advice We will never ask for PINs, passwords or smartcard security codes over the phone. If in doubt, call the

Bankline helpdesk.

BANKLINE - LOGINTRANSLATE THIS PAGE

Bankline - Login

NATWEST GROUP

10 Aug 2005. 12 Aug 2005. 7 Oct 2005. 19.4. £5.364. Note 1: In our announcement of 22 April 2008 and our letter to shareholders dated 25 April 2008, we advised that, subject to approval by shareholders at the General Meeting to be held on 14 May 2008, the Company would issue new ordinary shares instead of paying the 2008 interim dividend. NATWEST LAUNCHES VIDEO BANKING SERVICE Video Banking available between 8am – 8pm between Monday to Friday and 9am – 3pm Saturdays. If using video banking, NatWest will collect your name, email, postcode and mobile number to help identify you ahead of your appointment. The information is deleted up to 90 days after your appointment and no bank records are updated as a

result.

NATWEST LAUNCHES ‘BACK HER BUSINESS’ Back Her Business, which launched on Monday 18 March, will enable women to register for the programme and prepare their business idea for crowdfunding. The initiative will be developed UK-wide through NatWest in England and Wales, Ulster Bank in Northern Ireland and Royal Bank in Scotland. Crowdfunder will provide the infrastructure

and access

WHAT ARE THE STANDARD TRANSACTION FEES FOR AN What are the standard transaction fees for an international payment? A: You can find the standard transaction fees in the international payment tariff document. These do not include any fees you've agreed separately with the bank. Did this article answer your question? Yes.

No.

NATWEST BEGINS TESTING WITH QUANTUM COMPUTING POWER TO NatWest has begun testing with quantum computing power in order to solve some of the most complex, challenging, time consuming and expensive problems that the bank faces. Using ‘quantum-inspired’ computing power, the bank’s technology team have completed a highly complex calculation that needs to be undertaken regularly by the bank,

at

HOW DO I ADD A COUNTRY TO THE LIST OF DESTINATION The list of destination countries allows you to set restrictions to prevent payments going to certain countries, for example countries where you have no active supplier or trading relationships. WHAT EXTRA INFORMATION DO I NEED TO INCLUDE IN PAYMENTS TO A: There’s been a change to the way United Arab Emirates (UAE) banks receive payments. From now on, if you’re sending payments to the UAE in any currency, you’ll need to

RBS TREASURY

Initially, the hedge requirements of the businesses are transferred to Treasury for execution. In this illustration a . 2 year pay fixed swap, say, is needed to hedge mortgages, but a 5 year receive fixed swap is needed to hedge current RBS ANNOUNCES DECISIONS ON DIVIDENDS IN RESPONSE TO COVID-19 In order to serve the needs of businesses and households through the unprecedented situation presented by Covid-19, the Royal Bank of Scotland Group plc (“RBS”) Board of Directors (“Board”) has decided to undertake no quarterly or interim dividend payments, accrual of dividends or share buybacks and defer decisions on any future shareholder distributions until the end of 2020.

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These cookies are used to generate reports based on data from visits to the website, without knowing who the visitor is. These cookies help us to gain insight of the pages that have been visited to help inform the optimisation of website layouts and to improve visitor journeys.

NATWEST GROUP

NatWest Group – Investors. Commercial Banking & NatWest Markets. Investor Spotlight. 20 th May 2.00 – 3.30pm (BST) Please join the CEO’s of our Commercial Banking and NatWest Markets franchises as they discuss how they will be using our strategic priorities to drive sustainable returns. THE ROYAL BANK OF SCOTLAND PLC ANNUAL REPORT AND ACCOUNTS 2019 Stakeholder engagement and s.172(1) statement RBS plc Annual Report and Accounts 2019 2 Stakeholder engagement and s.172(1) statement The Board objectives, approved in RBS ANNOUNCES CHANGES TO THE ROYAL BANK OF SCOTLAND BRANCH Following a review of the Royal Bank of Scotland branch network in England and Wales, a decision has been taken to close 54 Royal Bank branches in January 2019. The review was undertaken as a consequence of the Royal Bank of Scotland network being reintegrated back into the core RBS bank now that the divestment of the business is no longer

taking place.

RBS BANKLINE HELP

How do I use my activation code to log in? Who do I contact for help with Bankline? How do I reset my Bankline log in password? Where do I go for help with a business account query?

LOGON STEP 1 OF 2

Optional field Please select the box if you have an Activation Code and you are using the service for the first time or re-registering. HOW DO I OPEN AN ADDITIONAL ACCOUNT? A: If you already have accounts with us, to open an additional account, you'll need to complete our online form. To access the form, please contact your normal customer service team, who'll be able to HOW DO I RECOVER FUNDS FOR A PAYMENT SENT IN ERROR? To attempt to recover funds for a Faster Payment or BACS payment sent in error, you can fill out the form below and email it to BoltonServicingCPRrequests@rbs.co.uk. Download payment recovery form. Please read the form carefully before you complete it. Make sure you leave enough time for your payment to bounce back to your account,

before

WHERE CAN I FIND A GUIDE ON HOW TO USE MY SMARTCARD QR A: You can find the link to our smartcard QR reader guide here: QR reader guide. This will open as a pdf. You'll need pdf viewing software to access it.

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These cookies are used to generate reports based on data from visits to the website, without knowing who the visitor is. These cookies help us to gain insight of the pages that have been visited to help inform the optimisation of website layouts and to improve visitor journeys. RBS ANNOUNCES DECISIONS ON DIVIDENDS IN RESPONSE TO COVID-19 In order to serve the needs of businesses and households through the unprecedented situation presented by Covid-19, the Royal Bank of Scotland Group plc (“RBS”) Board of Directors (“Board”) has decided to undertake no quarterly or interim dividend payments, accrual of dividends or share buybacks and defer decisions on any future shareholder distributions until the end of 2020. OUR PLAN TO CHANGE OUR PARENT NAME Our plan to change our parent name. We have announced that we plan to change the name of our parent company from RBS Group plc, to NatWest Group plc. The name change will take effect on 22 July 2020. Customers will see no change to products or services as a result of this change and will continue to be served through the brands they recognise ROYAL BANK OF SCOTLAND RELEASES FIRST POLYMER £20 NOTE Royal Bank of Scotland releases first Polymer £20 note featuring Kate Cranston. The note, which features the image of historic Scottish entrepreneur Kate Cranston, is the bank’s first new £20 in 23 years and the first Scottish note of its denomination to feature a BANKLINE - LOGINTRANSLATE THIS PAGE

Bankline - Login

NATWEST LAUNCHES VIDEO BANKING SERVICE Video Banking available between 8am – 8pm between Monday to Friday and 9am – 3pm Saturdays. If using video banking, NatWest will collect your name, email, postcode and mobile number to help identify you ahead of your appointment. The information is deleted up to 90 days after your appointment and no bank records are updated as a

result.

RBS ANNOUNCES CHANGES TO THE ROYAL BANK OF SCOTLAND BRANCH Following a review of the Royal Bank of Scotland branch network in England and Wales, a decision has been taken to close 54 Royal Bank branches in January 2019. The review was undertaken as a consequence of the Royal Bank of Scotland network being reintegrated back into the core RBS bank now that the divestment of the business is no longer

taking place.

NATWEST GROUP

10 Aug 2005. 12 Aug 2005. 7 Oct 2005. 19.4. £5.364. Note 1: In our announcement of 22 April 2008 and our letter to shareholders dated 25 April 2008, we advised that, subject to approval by shareholders at the General Meeting to be held on 14 May 2008, the Company would issue new ordinary shares instead of paying the 2008 interim dividend. WHAT ARE THE STANDARD TRANSACTION FEES FOR AN What are the standard transaction fees for an international payment? A: You can find the standard transaction fees in the international payment tariff document. These do not include any fees you've agreed separately with the bank. Did this article answer your question? Yes.

No.

NATWEST BEGINS TESTING WITH QUANTUM COMPUTING POWER TO NatWest has begun testing with quantum computing power in order to solve some of the most complex, challenging, time consuming and expensive problems that the bank faces. Using ‘quantum-inspired’ computing power, the bank’s technology team have completed a highly complex calculation that needs to be undertaken regularly by the bank,

at

BANKLINE - LOGIN

These cookies are used to generate reports based on data from visits to the website, without knowing who the visitor is. These cookies help us to gain insight of the pages that have been visited to help inform the optimisation of website layouts and to improve visitor journeys. RBS ANNOUNCES DECISIONS ON DIVIDENDS IN RESPONSE TO COVID-19 In order to serve the needs of businesses and households through the unprecedented situation presented by Covid-19, the Royal Bank of Scotland Group plc (“RBS”) Board of Directors (“Board”) has decided to undertake no quarterly or interim dividend payments, accrual of dividends or share buybacks and defer decisions on any future shareholder distributions until the end of 2020. OUR PLAN TO CHANGE OUR PARENT NAME Our plan to change our parent name. We have announced that we plan to change the name of our parent company from RBS Group plc, to NatWest Group plc. The name change will take effect on 22 July 2020. Customers will see no change to products or services as a result of this change and will continue to be served through the brands they recognise ROYAL BANK OF SCOTLAND RELEASES FIRST POLYMER £20 NOTE Royal Bank of Scotland releases first Polymer £20 note featuring Kate Cranston. The note, which features the image of historic Scottish entrepreneur Kate Cranston, is the bank’s first new £20 in 23 years and the first Scottish note of its denomination to feature a BANKLINE - LOGINTRANSLATE THIS PAGE

Bankline - Login

NATWEST LAUNCHES VIDEO BANKING SERVICE Video Banking available between 8am – 8pm between Monday to Friday and 9am – 3pm Saturdays. If using video banking, NatWest will collect your name, email, postcode and mobile number to help identify you ahead of your appointment. The information is deleted up to 90 days after your appointment and no bank records are updated as a

result.

RBS ANNOUNCES CHANGES TO THE ROYAL BANK OF SCOTLAND BRANCH Following a review of the Royal Bank of Scotland branch network in England and Wales, a decision has been taken to close 54 Royal Bank branches in January 2019. The review was undertaken as a consequence of the Royal Bank of Scotland network being reintegrated back into the core RBS bank now that the divestment of the business is no longer

taking place.

NATWEST GROUP

10 Aug 2005. 12 Aug 2005. 7 Oct 2005. 19.4. £5.364. Note 1: In our announcement of 22 April 2008 and our letter to shareholders dated 25 April 2008, we advised that, subject to approval by shareholders at the General Meeting to be held on 14 May 2008, the Company would issue new ordinary shares instead of paying the 2008 interim dividend. WHAT ARE THE STANDARD TRANSACTION FEES FOR AN What are the standard transaction fees for an international payment? A: You can find the standard transaction fees in the international payment tariff document. These do not include any fees you've agreed separately with the bank. Did this article answer your question? Yes.

No.

NATWEST BEGINS TESTING WITH QUANTUM COMPUTING POWER TO NatWest has begun testing with quantum computing power in order to solve some of the most complex, challenging, time consuming and expensive problems that the bank faces. Using ‘quantum-inspired’ computing power, the bank’s technology team have completed a highly complex calculation that needs to be undertaken regularly by the bank,

at

RBS ANNOUNCES DECISIONS ON DIVIDENDS IN RESPONSE TO COVID-19 In order to serve the needs of businesses and households through the unprecedented situation presented by Covid-19, the Royal Bank of Scotland Group plc (“RBS”) Board of Directors (“Board”) has decided to undertake no quarterly or interim dividend payments, accrual of dividends or share buybacks and defer decisions on any future shareholder distributions until the end of 2020. THE BANK WE'RE BECOMING The road to recovery has been a long one. Over the past decade, RBS has achieved the biggest corporate turnaround in history, becoming a simpler, safer UK focussed bank doing the right things for customers. During that time, we have reshaped the business – increased income, reduced costs and built capital strength – and posted our first FY RBS APPOINTS ALISON ROSE AS CHIEF EXECUTIVE OFFICER AND The Royal Bank of Scotland Group plc (RBS) today announces the appointment of Alison Rose as Executive Director and Chief Executive Officer (CEO). Alison, currently Deputy CEO NatWest Holdings and CEO Commercial and Private Banking, will take up the position on 1 November 2019 after an orderly handover has taken place.

NATWEST GROUP

10 Aug 2005. 12 Aug 2005. 7 Oct 2005. 19.4. £5.364. Note 1: In our announcement of 22 April 2008 and our letter to shareholders dated 25 April 2008, we advised that, subject to approval by shareholders at the General Meeting to be held on 14 May 2008, the Company would issue new ordinary shares instead of paying the 2008 interim dividend.

RBS BANKLINE HELP

How do I use my activation code to log in? Who do I contact for help with Bankline? How do I reset my Bankline log in password? Where do I go for help with a business account query? NEW NATWEST DEBIT CARDS NOW ACCESSIBLE FOR ALL CUSTOMERS New NatWest debit cards now accessible for all customers. New card features are being rolled out from today with all cards having a notch and raised dots. Supporting individuals. 30 May 2019. The new design helps customers easily and quickly identify WHO DO I CONTACT FOR HELP WITH BANKLINE? The Bankline Helpdesk. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. If you're calling from outside the UK: +44 1268 502 128. Text Relay UK: 18001 0345 300 4108. Lines are open Monday to Friday, 8am to 6pm. WHERE CAN I FIND A GUIDE ON HOW TO USE MY SMARTCARD QR A: You can find the link to our smartcard QR reader guide here: QR reader guide. This will open as a pdf. You'll need pdf viewing software to access it. WHAT ARE THE CUT-OFF AND PAYMENT RELEASE TIMES FOR This is the time by which you'll need to fully approve a payment with a Smartcard in order for it to be sent. For immediate payments (IPAY), the cut off time is 23:45 on the day you're making the payment. For next day payments (NPAY) and future-dated payments (FPAY), the cut off time is 23:59 on the day before the payment is set to leave your WHAT EXTRA INFORMATION DO I NEED TO INCLUDE IN PAYMENTS TO A: There’s been a change to the way United Arab Emirates (UAE) banks receive payments. From now on, if you’re sending payments to the UAE in any currency, you’ll need to

BANKLINE - LOGIN

Bankline security advice We will never ask for PINs, passwords or smartcard security codes over the phone. If in doubt, call the

Bankline helpdesk.

NATWEST LAUNCHES VIDEO BANKING SERVICE Video Banking available between 8am – 8pm between Monday to Friday and 9am – 3pm Saturdays. If using video banking, NatWest will collect your name, email, postcode and mobile number to help identify you ahead of your appointment. The information is deleted up to 90 days after your appointment and no bank records are updated as a

result.

BANKLINE - LOGINTRANSLATE THIS PAGE

Bankline - Login

NATWEST GROUP

What is the ownership structure of NatWest Group’s issued ordinary share capital? Please see equity ownership and statistics for information on the structure of our issued ordinary share capital.. On which stock exchanges are NatWest Group’s ordinary shares listed? NATWEST LAUNCHES ‘BACK HER BUSINESS’ Back Her Business, which launched on Monday 18 March, will enable women to register for the programme and prepare their business idea for crowdfunding. The initiative will be developed UK-wide through NatWest in England and Wales, Ulster Bank in Northern Ireland and Royal Bank in Scotland. Crowdfunder will provide the infrastructure

and access

WHAT ARE THE STANDARD TRANSACTION FEES FOR AN What are the standard transaction fees for an international payment? A: You can find the standard transaction fees in the international payment tariff document. These do not include any fees you've agreed separately with the bank. Did this article answer your question? Yes.

No.

NATWEST BEGINS TESTING WITH QUANTUM COMPUTING POWER TO NatWest has begun testing with quantum computing power in order to solve some of the most complex, challenging, time consuming and expensive problems that the bank faces. Using ‘quantum-inspired’ computing power, the bank’s technology team have completed a highly complex calculation that needs to be undertaken regularly by the bank,

at

NETSCALER AAA

www.citrix.com. www.citrix.com | | | | | | | | | |

RBS TREASURY

Initially, the hedge requirements of the businesses are transferred to Treasury for execution. In this illustration a . 2 year pay fixed swap, say, is needed to hedge mortgages, but a 5 year receive fixed swap is needed to hedge current WHAT EXTRA INFORMATION DO I NEED TO INCLUDE IN PAYMENTS TO A: There’s been a change to the way United Arab Emirates (UAE) banks receive payments. From now on, if you’re sending payments to the UAE in any currency, you’ll need to

BANKLINE - LOGIN

Bankline security advice We will never ask for PINs, passwords or smartcard security codes over the phone. If in doubt, call the

Bankline helpdesk.

NATWEST LAUNCHES VIDEO BANKING SERVICE Video Banking available between 8am – 8pm between Monday to Friday and 9am – 3pm Saturdays. If using video banking, NatWest will collect your name, email, postcode and mobile number to help identify you ahead of your appointment. The information is deleted up to 90 days after your appointment and no bank records are updated as a

result.

BANKLINE - LOGINTRANSLATE THIS PAGE

Bankline - Login

NATWEST GROUP

What is the ownership structure of NatWest Group’s issued ordinary share capital? Please see equity ownership and statistics for information on the structure of our issued ordinary share capital.. On which stock exchanges are NatWest Group’s ordinary shares listed? NATWEST LAUNCHES ‘BACK HER BUSINESS’ Back Her Business, which launched on Monday 18 March, will enable women to register for the programme and prepare their business idea for crowdfunding. The initiative will be developed UK-wide through NatWest in England and Wales, Ulster Bank in Northern Ireland and Royal Bank in Scotland. Crowdfunder will provide the infrastructure

and access

WHAT ARE THE STANDARD TRANSACTION FEES FOR AN What are the standard transaction fees for an international payment? A: You can find the standard transaction fees in the international payment tariff document. These do not include any fees you've agreed separately with the bank. Did this article answer your question? Yes.

No.

NATWEST BEGINS TESTING WITH QUANTUM COMPUTING POWER TO NatWest has begun testing with quantum computing power in order to solve some of the most complex, challenging, time consuming and expensive problems that the bank faces. Using ‘quantum-inspired’ computing power, the bank’s technology team have completed a highly complex calculation that needs to be undertaken regularly by the bank,

at

NETSCALER AAA

www.citrix.com. www.citrix.com | | | | | | | | | |

RBS TREASURY

Initially, the hedge requirements of the businesses are transferred to Treasury for execution. In this illustration a . 2 year pay fixed swap, say, is needed to hedge mortgages, but a 5 year receive fixed swap is needed to hedge current WHAT EXTRA INFORMATION DO I NEED TO INCLUDE IN PAYMENTS TO A: There’s been a change to the way United Arab Emirates (UAE) banks receive payments. From now on, if you’re sending payments to the UAE in any currency, you’ll need to RBS ANNOUNCES DECISIONS ON DIVIDENDS IN RESPONSE TO COVID-19 In order to serve the needs of businesses and households through the unprecedented situation presented by Covid-19, the Royal Bank of Scotland Group plc (“RBS”) Board of Directors (“Board”) has decided to undertake no quarterly or interim dividend payments, accrual of dividends or share buybacks and defer decisions on any future shareholder distributions until the end of 2020.

BANKLINE - LOGIN

These cookies are used to generate reports based on data from visits to the website, without knowing who the visitor is. These cookies help us to gain insight of the pages that have been visited to help inform the optimisation of website layouts and to improve visitor journeys.

NATWEST GROUP

NatWest Group – Investors. Commercial Banking & NatWest Markets. Investor Spotlight. 20 th May 2.00 – 3.30pm (BST) Please join the CEO’s of our Commercial Banking and NatWest Markets franchises as they discuss how they will be using our strategic priorities to drive sustainable returns.

NATWEST GROUP

Join 60,000 other shareholders and manage your NatWest Group shareholding online. Sign up to Investor Centre the free, secure self-service website offering a fast and simple way to manage your shareholding. Key features The service is operated by our Registrar, Computershare Investor Services PLC THE ROYAL BANK OF SCOTLAND PLC ANNUAL REPORT AND ACCOUNTS 2019 Stakeholder engagement and s.172(1) statement RBS plc Annual Report and Accounts 2019 2 Stakeholder engagement and s.172(1) statement The Board objectives, approved in

RBS BANKLINE HELP

How do I use my activation code to log in? Who do I contact for help with Bankline? How do I reset my Bankline log in password? Where do I go for help with a business account query? HOW DO I OPEN AN ADDITIONAL ACCOUNT? A: If you already have accounts with us, to open an additional account, you'll need to complete our online form. To access the form, please contact your normal customer service team, who'll be able to HOW DO I RECOVER FUNDS FOR A PAYMENT SENT IN ERROR? To attempt to recover funds for a Faster Payment or BACS payment sent in error, you can fill out the form below and email it to BoltonServicingCPRrequests@rbs.co.uk. Download payment recovery form. Please read the form carefully before you complete it. Make sure you leave enough time for your payment to bounce back to your account,

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NEWS AND OPINION

Esme Loans increases maximum loan amount to £250,000 to support more

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Standalone digital loans provider Esme Loans increases maximum loan amount from £150,000 to £250,000. Supporting small businesses NatWest London PMI® - August Growth fades in August, but London remains among top performers

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148,000 beneficiaries and 2000 jobs created – the impact of our Skills & Opportunities Fund How our Skills & Opportunities Fund has impacted communities across the UK and Ireland over the last 4 years. Supporting communities View all news and opinion

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