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IVR BY PLUM VOICE
Reliability. Gone are the days of poor call quality and dropped calls. Plum’s IVR platform scales dynamically to meet your needs, no matter the volume. Purpose-built for communications, Plum operates four, geographically dispersed, Class A data centers that feature N+1redundancy with a
INTELLIGENT VIRTUAL AGENT AND IVR CASE STUDIES In our intelligent virtual agent and IVR case studies, see how our solutions help clients improve customer experiences while reducingcosts.
IVR SECURITY AND COMPLIANCE Security & Compliance. IVR security and compliance that doesn't compromise customer experience for safety. We built our cloud infrastructure to meet the security standards of our customers and the industries that they serve. We’ve gone through rigorous audits to achieve PCI-DSS, SOC2, and HIPAA compliance. We’re also a VisaVerified vendor.
TTY AND IVR: WHAT YOU NEED TO KNOW TTY Hardware. A teletypewriter (TTY) or telecommunications device for the deaf (TDD) are devices that enable the deaf or hard-of-hearing to use a traditional telephone. These units first appeared in the late 1960s and resemble a computer that hooks up to the phone line. They have a keyboard for input and a screen to display messages. WHAT ARE IVR CONTAINMENT RATES? The total cost for agents is $5 x 18 calls, which totals $90. The total cost for the IVR is 50¢ x 82 calls, which totals $41. In this example, the IVR processed 4.5 times more payments, and cost less than half of what the agent-assisted calls cost. HOW TO REDUCE THE RISK OF FRAUD WITH IVR SECURITY Combining interactive voice response applications with additional fraud prevention technology mitigates these challenges. Fortunately, Plum’s cloud-based IVR technology makes it easy to use APIs to connect to these anti-fraud solutions. Different fraud prevention services offer different solutions, but the realm of possibility isbroad.
HOW THE PUBLIC SWITCHED TELEPHONE NETWORK WORKS Switching. The real meat of the PSTN are the components of the switching node. In a PSTN setup there are four different types of switches. The Local Exchange has already been alluded to, and is the component of the network that physically connects subscribers (the CPE node) to the rest of the PSTN. This is where carriers terminatecustomer
ENTERPRISE RENT-A-CAR’S THOUGHTFUL APPROACH TO SURVEYS Be Decisive. According to customer service guru Stan Phelps, Enterprise first surveyed their customers in 1989, and the results were not good. Although founder Jack Taylor’s credo had always been, “Take care of your customers and employees first, and profits will soon follow,” reports of missed pick ups, dirty cars, and poorservice did
PLUM VIRTUAL VOICE AGENTS Plum Voice offers a programmable platform for the creation of virtual voice agents that improve enterprise security, enhance the speed and satisfaction of consumer interactions, and reduce human labor. Companies use our platform to modernize IVR applications and streamline agent workloads. Our platform is especially well-suited to handle sensitive communications related to payments, healthcare LOG IN TO YOUR PLUM VOICE ACCOUNTS Whoops! Looks like you're trying to login from an unsupported device. Try logging in from your desktop computer instead.IVR BY PLUM VOICE
Reliability. Gone are the days of poor call quality and dropped calls. Plum’s IVR platform scales dynamically to meet your needs, no matter the volume. Purpose-built for communications, Plum operates four, geographically dispersed, Class A data centers that feature N+1redundancy with a
INTELLIGENT VIRTUAL AGENT AND IVR CASE STUDIES In our intelligent virtual agent and IVR case studies, see how our solutions help clients improve customer experiences while reducingcosts.
IVR SECURITY AND COMPLIANCE Security & Compliance. IVR security and compliance that doesn't compromise customer experience for safety. We built our cloud infrastructure to meet the security standards of our customers and the industries that they serve. We’ve gone through rigorous audits to achieve PCI-DSS, SOC2, and HIPAA compliance. We’re also a VisaVerified vendor.
TTY AND IVR: WHAT YOU NEED TO KNOW TTY Hardware. A teletypewriter (TTY) or telecommunications device for the deaf (TDD) are devices that enable the deaf or hard-of-hearing to use a traditional telephone. These units first appeared in the late 1960s and resemble a computer that hooks up to the phone line. They have a keyboard for input and a screen to display messages. WHAT ARE IVR CONTAINMENT RATES? The total cost for agents is $5 x 18 calls, which totals $90. The total cost for the IVR is 50¢ x 82 calls, which totals $41. In this example, the IVR processed 4.5 times more payments, and cost less than half of what the agent-assisted calls cost. HOW TO REDUCE THE RISK OF FRAUD WITH IVR SECURITY Combining interactive voice response applications with additional fraud prevention technology mitigates these challenges. Fortunately, Plum’s cloud-based IVR technology makes it easy to use APIs to connect to these anti-fraud solutions. Different fraud prevention services offer different solutions, but the realm of possibility isbroad.
HOW THE PUBLIC SWITCHED TELEPHONE NETWORK WORKS Switching. The real meat of the PSTN are the components of the switching node. In a PSTN setup there are four different types of switches. The Local Exchange has already been alluded to, and is the component of the network that physically connects subscribers (the CPE node) to the rest of the PSTN. This is where carriers terminatecustomer
ENTERPRISE RENT-A-CAR’S THOUGHTFUL APPROACH TO SURVEYS Be Decisive. According to customer service guru Stan Phelps, Enterprise first surveyed their customers in 1989, and the results were not good. Although founder Jack Taylor’s credo had always been, “Take care of your customers and employees first, and profits will soon follow,” reports of missed pick ups, dirty cars, and poorservice did
LOG IN TO YOUR PLUM VOICE ACCOUNTS Whoops! Looks like you're trying to login from an unsupported device. Try logging in from your desktop computer instead.VOICE PLATFORMS
Plum’s voice products cater to a variety of communications needs, improving traditional IVR systems with intelligent virtual agents and conversational AI applications. We cater to a variety of stakeholders: in-house developers or engineers who code, tech savvy personnel that can drag-and-drop, or managers who want to outsource and monitor PLUM VOICE | INTELLIGENT VIRTUAL AGENT AND IVR EXPERTS Survey Confirms that Plum Voice Delivers Top-Tier Performance. Read Press Release. NEW YORK CITY - HEADQUARTERS. 131 Varick Street, 9th floor. New York, NY 10013. BOSTON - DEVELOPMENT & SUPPORT. 607 Boylston Street, 6th floor. Boston, MA 02116. DENVER - MARKETING &SALES.
PLUM VOICE | SUPPORT FOR PLUM VOICE PRODUCTS & IVR Browse documentation for Plum's products or contact one of Plum's experts to get assitance with your account. We're here to support you. IVR SECURITY AND COMPLIANCE Security & Compliance. IVR security and compliance that doesn't compromise customer experience for safety. We built our cloud infrastructure to meet the security standards of our customers and the industries that they serve. We’ve gone through rigorous audits to achieve PCI-DSS, SOC2, and HIPAA compliance. We’re also a VisaVerified vendor.
HOW TO GET MORE FROM YOUR IVR WITH AI With IVR callers have two different ways to input information: 1. using the keypad, or 2. speaking into the phone (assuming the IVR in question supports automatic speech recognition ). AI makes it easier for applications to process natural speech input intelligently. HOW TO REDUCE THE RISK OF FRAUD WITH IVR SECURITY Combining interactive voice response applications with additional fraud prevention technology mitigates these challenges. Fortunately, Plum’s cloud-based IVR technology makes it easy to use APIs to connect to these anti-fraud solutions. Different fraud prevention services offer different solutions, but the realm of possibility isbroad.
THE CUSTOMER SERVICE AUTOMATION TOOL YOUR HEALTHCARE Automation within the voice channel has been shown to reduce costs from an average of $5-10 for a call placed by an employee to less than 15 cents for an automated call. In addition, automated and proactive reminders can help keep your facility out of statistics like. Missed appointments cost the U.S. healthcare system hundreds of billions each HERE'S EVERY AUTHENTICATION TECHNIQUE POSSIBLE FOR MODERN IVRS The identification method most useful to IVR is voice biometrics software, which can be easily deployed over the phone and is designed to detect impersonators, recordings or synthetic voices. This method has two parts: registration and authentication. Registration, which creates a voice print of your customer, requires the recording of 4-6 TRANSCRIPTION VS. ASR: WHICH IS RIGHT FOR YOU? There are a number of characteristics about ASR that make it different from transcription. ASR makes speech a valid type of data input. That means what an end-user says directly influences the call-flow and re-directs the caller based on what they’ve said. In other words, when it comes to IVR, ASR propels the call-flow forward in somecapacity.
PLUM VIRTUAL VOICE AGENTS Plum Voice offers a programmable platform for the creation of virtual voice agents that improve enterprise security, enhance the speed and satisfaction of consumer interactions, and reduce human labor. Companies use our platform to modernize IVR applications and streamline agent workloads. Our platform is especially well-suited to handle sensitive communications related to payments, healthcare LOG IN TO YOUR PLUM VOICE ACCOUNTS Whoops! Looks like you're trying to login from an unsupported device. Try logging in from your desktop computer instead. PLUM VOICE | SUPPORT FOR PLUM VOICE PRODUCTS & IVR Browse documentation for Plum's products or contact one of Plum's experts to get assitance with your account. We're here to support you. INTELLIGENT VIRTUAL AGENT AND IVR CASE STUDIES In our intelligent virtual agent and IVR case studies, see how our solutions help clients improve customer experiences while reducingcosts.
THE CUSTOMER SERVICE AUTOMATION TOOL YOUR HEALTHCARESEE MORE ONPLUMVOICE.COM
TTY AND IVR: WHAT YOU NEED TO KNOW TTY Hardware. A teletypewriter (TTY) or telecommunications device for the deaf (TDD) are devices that enable the deaf or hard-of-hearing to use a traditional telephone. These units first appeared in the late 1960s and resemble a computer that hooks up to the phone line. They have a keyboard for input and a screen to display messages. HOW TO REDUCE THE RISK OF FRAUD WITH IVR SECURITY Combining interactive voice response applications with additional fraud prevention technology mitigates these challenges. Fortunately, Plum’s cloud-based IVR technology makes it easy to use APIs to connect to these anti-fraud solutions. Different fraud prevention services offer different solutions, but the realm of possibility isbroad.
WHAT ARE IVR CONTAINMENT RATES? The total cost for agents is $5 x 18 calls, which totals $90. The total cost for the IVR is 50¢ x 82 calls, which totals $41. In this example, the IVR processed 4.5 times more payments, and cost less than half of what the agent-assisted calls cost.PLUM VOICE
Forum Need help? We have you covered all the time Community Can't find what you're looking for? Let us help you! ENTERPRISE RENT-A-CAR’S THOUGHTFUL APPROACH TO SURVEYS Be Decisive. According to customer service guru Stan Phelps, Enterprise first surveyed their customers in 1989, and the results were not good. Although founder Jack Taylor’s credo had always been, “Take care of your customers and employees first, and profits will soon follow,” reports of missed pick ups, dirty cars, and poorservice did
PLUM VIRTUAL VOICE AGENTS Plum Voice offers a programmable platform for the creation of virtual voice agents that improve enterprise security, enhance the speed and satisfaction of consumer interactions, and reduce human labor. Companies use our platform to modernize IVR applications and streamline agent workloads. Our platform is especially well-suited to handle sensitive communications related to payments, healthcare LOG IN TO YOUR PLUM VOICE ACCOUNTS Whoops! Looks like you're trying to login from an unsupported device. Try logging in from your desktop computer instead. PLUM VOICE | SUPPORT FOR PLUM VOICE PRODUCTS & IVR Browse documentation for Plum's products or contact one of Plum's experts to get assitance with your account. We're here to support you. INTELLIGENT VIRTUAL AGENT AND IVR CASE STUDIES In our intelligent virtual agent and IVR case studies, see how our solutions help clients improve customer experiences while reducingcosts.
THE CUSTOMER SERVICE AUTOMATION TOOL YOUR HEALTHCARESEE MORE ONPLUMVOICE.COM
TTY AND IVR: WHAT YOU NEED TO KNOW TTY Hardware. A teletypewriter (TTY) or telecommunications device for the deaf (TDD) are devices that enable the deaf or hard-of-hearing to use a traditional telephone. These units first appeared in the late 1960s and resemble a computer that hooks up to the phone line. They have a keyboard for input and a screen to display messages. HOW TO REDUCE THE RISK OF FRAUD WITH IVR SECURITY Combining interactive voice response applications with additional fraud prevention technology mitigates these challenges. Fortunately, Plum’s cloud-based IVR technology makes it easy to use APIs to connect to these anti-fraud solutions. Different fraud prevention services offer different solutions, but the realm of possibility isbroad.
WHAT ARE IVR CONTAINMENT RATES? The total cost for agents is $5 x 18 calls, which totals $90. The total cost for the IVR is 50¢ x 82 calls, which totals $41. In this example, the IVR processed 4.5 times more payments, and cost less than half of what the agent-assisted calls cost.PLUM VOICE
Forum Need help? We have you covered all the time Community Can't find what you're looking for? Let us help you! ENTERPRISE RENT-A-CAR’S THOUGHTFUL APPROACH TO SURVEYS Be Decisive. According to customer service guru Stan Phelps, Enterprise first surveyed their customers in 1989, and the results were not good. Although founder Jack Taylor’s credo had always been, “Take care of your customers and employees first, and profits will soon follow,” reports of missed pick ups, dirty cars, and poorservice did
LOG IN TO YOUR PLUM VOICE ACCOUNTS Whoops! Looks like you're trying to login from an unsupported device. Try logging in from your desktop computer instead.IVR PRICING
Plum Voice offers high-ROI pricing to help companies of all sizes modernize IVR and engage their customers with improved voice experiences. Schedule a Tutorial. Plum Voice allows customers to choose from a suite of intelligent virtual voice agents, or to customize solutions via an award-winning programmable voice platformthat enables
HOW TO GET MORE FROM YOUR IVR WITH AI With IVR callers have two different ways to input information: 1. using the keypad, or 2. speaking into the phone (assuming the IVR in question supports automatic speech recognition ). AI makes it easier for applications to process natural speech input intelligently. WHAT IS VOIP AND HOW DOES IT WORK? IPT, broadly speaking, is the transmission of voice, fax, and related services over packet-switched IP-based networks. Internet Telephony is a form of IPT where the principal transmission network is the public Internet. VoIP is another form of IPT in which the principal transmission network or networks are private, managed IP-basednetworks.
HERE'S EVERY AUTHENTICATION TECHNIQUE POSSIBLE FOR MODERN IVRS The identification method most useful to IVR is voice biometrics software, which can be easily deployed over the phone and is designed to detect impersonators, recordings or synthetic voices. This method has two parts: registration and authentication. Registration, which creates a voice print of your customer, requires the recording of 4-6PLUM VOICE
Forum Need help? We have you covered all the time Community Can't find what you're looking for? Let us help you! WHERE DO TELEPHONE NUMBERS COME FROM? The first three digits are the area code, which refers to a broad geographic region. The next three digits denote the prefix, which typically corresponds to a smaller area within the area code’s region. With four remaining digits every local exchange has 10,000 possible unique numbers (from 0000 to 9999). This is known as the“line number.”.
HOW THE PUBLIC SWITCHED TELEPHONE NETWORK WORKS Switching. The real meat of the PSTN are the components of the switching node. In a PSTN setup there are four different types of switches. The Local Exchange has already been alluded to, and is the component of the network that physically connects subscribers (the CPE node) to the rest of the PSTN. This is where carriers terminatecustomer
A HOLISTIC APPROACH TO BUILDING YOUR CUSTOMER SATISFACTION Some may be easier to top than others, but essentially what results is a continuum between good and bad. In essence, consumers walk around with the equivalent of a personal Temkin Customer Service Rating in their head. Keeping tabs on other companies and how they stack up in relation to customer satisfaction amongst one’s target market can HOW BIASES CAN WRECK A SURVEY Known as the Bradley Effect, it’s similar to the Shy Tory Factor, except respondents actually responded in this case. Response bias can be unintentional or intentional. Unintentional examples: A respondent begins a survey, their energy level high and their answers thoughtful—and then they fade and ‘phone in’ their lateranswers.
PLUM VIRTUAL VOICE AGENTS Plum Voice offers a programmable platform for the creation of virtual voice agents that improve enterprise security, enhance the speed and satisfaction of consumer interactions, and reduce human labor. Companies use our platform to modernize IVR applications and streamline agent workloads. Our platform is especially well-suited to handle sensitive communications related to payments, healthcare LOG IN TO YOUR PLUM VOICE ACCOUNTS Whoops! Looks like you're trying to login from an unsupported device. Try logging in from your desktop computer instead. PLUM VOICE | SUPPORT FOR PLUM VOICE PRODUCTS & IVR Browse documentation for Plum's products or contact one of Plum's experts to get assitance with your account. We're here to support you. INTELLIGENT VIRTUAL AGENT AND IVR CASE STUDIES In our intelligent virtual agent and IVR case studies, see how our solutions help clients improve customer experiences while reducingcosts.
THE CUSTOMER SERVICE AUTOMATION TOOL YOUR HEALTHCARESEE MORE ONPLUMVOICE.COM
TTY AND IVR: WHAT YOU NEED TO KNOW TTY Hardware. A teletypewriter (TTY) or telecommunications device for the deaf (TDD) are devices that enable the deaf or hard-of-hearing to use a traditional telephone. These units first appeared in the late 1960s and resemble a computer that hooks up to the phone line. They have a keyboard for input and a screen to display messages. HOW TO REDUCE THE RISK OF FRAUD WITH IVR SECURITY Combining interactive voice response applications with additional fraud prevention technology mitigates these challenges. Fortunately, Plum’s cloud-based IVR technology makes it easy to use APIs to connect to these anti-fraud solutions. Different fraud prevention services offer different solutions, but the realm of possibility isbroad.
WHAT ARE IVR CONTAINMENT RATES? The total cost for agents is $5 x 18 calls, which totals $90. The total cost for the IVR is 50¢ x 82 calls, which totals $41. In this example, the IVR processed 4.5 times more payments, and cost less than half of what the agent-assisted calls cost.PLUM VOICE
Forum Need help? We have you covered all the time Community Can't find what you're looking for? Let us help you! ENTERPRISE RENT-A-CAR’S THOUGHTFUL APPROACH TO SURVEYS Be Decisive. According to customer service guru Stan Phelps, Enterprise first surveyed their customers in 1989, and the results were not good. Although founder Jack Taylor’s credo had always been, “Take care of your customers and employees first, and profits will soon follow,” reports of missed pick ups, dirty cars, and poorservice did
PLUM VIRTUAL VOICE AGENTS Plum Voice offers a programmable platform for the creation of virtual voice agents that improve enterprise security, enhance the speed and satisfaction of consumer interactions, and reduce human labor. Companies use our platform to modernize IVR applications and streamline agent workloads. Our platform is especially well-suited to handle sensitive communications related to payments, healthcare LOG IN TO YOUR PLUM VOICE ACCOUNTS Whoops! Looks like you're trying to login from an unsupported device. Try logging in from your desktop computer instead. PLUM VOICE | SUPPORT FOR PLUM VOICE PRODUCTS & IVR Browse documentation for Plum's products or contact one of Plum's experts to get assitance with your account. We're here to support you. INTELLIGENT VIRTUAL AGENT AND IVR CASE STUDIES In our intelligent virtual agent and IVR case studies, see how our solutions help clients improve customer experiences while reducingcosts.
THE CUSTOMER SERVICE AUTOMATION TOOL YOUR HEALTHCARESEE MORE ONPLUMVOICE.COM
TTY AND IVR: WHAT YOU NEED TO KNOW TTY Hardware. A teletypewriter (TTY) or telecommunications device for the deaf (TDD) are devices that enable the deaf or hard-of-hearing to use a traditional telephone. These units first appeared in the late 1960s and resemble a computer that hooks up to the phone line. They have a keyboard for input and a screen to display messages. HOW TO REDUCE THE RISK OF FRAUD WITH IVR SECURITY Combining interactive voice response applications with additional fraud prevention technology mitigates these challenges. Fortunately, Plum’s cloud-based IVR technology makes it easy to use APIs to connect to these anti-fraud solutions. Different fraud prevention services offer different solutions, but the realm of possibility isbroad.
WHAT ARE IVR CONTAINMENT RATES? The total cost for agents is $5 x 18 calls, which totals $90. The total cost for the IVR is 50¢ x 82 calls, which totals $41. In this example, the IVR processed 4.5 times more payments, and cost less than half of what the agent-assisted calls cost.PLUM VOICE
Forum Need help? We have you covered all the time Community Can't find what you're looking for? Let us help you! ENTERPRISE RENT-A-CAR’S THOUGHTFUL APPROACH TO SURVEYS Be Decisive. According to customer service guru Stan Phelps, Enterprise first surveyed their customers in 1989, and the results were not good. Although founder Jack Taylor’s credo had always been, “Take care of your customers and employees first, and profits will soon follow,” reports of missed pick ups, dirty cars, and poorservice did
LOG IN TO YOUR PLUM VOICE ACCOUNTS Whoops! Looks like you're trying to login from an unsupported device. Try logging in from your desktop computer instead.IVR PRICING
Plum Voice offers high-ROI pricing to help companies of all sizes modernize IVR and engage their customers with improved voice experiences. Schedule a Tutorial. Plum Voice allows customers to choose from a suite of intelligent virtual voice agents, or to customize solutions via an award-winning programmable voice platformthat enables
HOW TO GET MORE FROM YOUR IVR WITH AI With IVR callers have two different ways to input information: 1. using the keypad, or 2. speaking into the phone (assuming the IVR in question supports automatic speech recognition ). AI makes it easier for applications to process natural speech input intelligently. WHAT IS VOIP AND HOW DOES IT WORK? IPT, broadly speaking, is the transmission of voice, fax, and related services over packet-switched IP-based networks. Internet Telephony is a form of IPT where the principal transmission network is the public Internet. VoIP is another form of IPT in which the principal transmission network or networks are private, managed IP-basednetworks.
HERE'S EVERY AUTHENTICATION TECHNIQUE POSSIBLE FOR MODERN IVRS The identification method most useful to IVR is voice biometrics software, which can be easily deployed over the phone and is designed to detect impersonators, recordings or synthetic voices. This method has two parts: registration and authentication. Registration, which creates a voice print of your customer, requires the recording of 4-6PLUM VOICE
Forum Need help? We have you covered all the time Community Can't find what you're looking for? Let us help you! WHERE DO TELEPHONE NUMBERS COME FROM? The first three digits are the area code, which refers to a broad geographic region. The next three digits denote the prefix, which typically corresponds to a smaller area within the area code’s region. With four remaining digits every local exchange has 10,000 possible unique numbers (from 0000 to 9999). This is known as the“line number.”.
HOW THE PUBLIC SWITCHED TELEPHONE NETWORK WORKS Switching. The real meat of the PSTN are the components of the switching node. In a PSTN setup there are four different types of switches. The Local Exchange has already been alluded to, and is the component of the network that physically connects subscribers (the CPE node) to the rest of the PSTN. This is where carriers terminatecustomer
A HOLISTIC APPROACH TO BUILDING YOUR CUSTOMER SATISFACTION Some may be easier to top than others, but essentially what results is a continuum between good and bad. In essence, consumers walk around with the equivalent of a personal Temkin Customer Service Rating in their head. Keeping tabs on other companies and how they stack up in relation to customer satisfaction amongst one’s target market can HOW BIASES CAN WRECK A SURVEY Known as the Bradley Effect, it’s similar to the Shy Tory Factor, except respondents actually responded in this case. Response bias can be unintentional or intentional. Unintentional examples: A respondent begins a survey, their energy level high and their answers thoughtful—and then they fade and ‘phone in’ their lateranswers.
PLUM VIRTUAL VOICE AGENTS Plum Voice offers a programmable platform for the creation of virtual voice agents that improve enterprise security, enhance the speed and satisfaction of consumer interactions, and reduce human labor. Companies use our platform to modernize IVR applications and streamline agent workloads. Our platform is especially well-suited to handle sensitive communications related to payments, healthcare LOG IN TO YOUR PLUM VOICE ACCOUNTS Whoops! Looks like you're trying to login from an unsupported device. Try logging in from your desktop computer instead.VOICE PLATFORMS
Plum’s voice products cater to a variety of communications needs, improving traditional IVR systems with intelligent virtual agents and conversational AI applications. We cater to a variety of stakeholders: in-house developers or engineers who code, tech savvy personnel that can drag-and-drop, or managers who want to outsource and monitor INTELLIGENT VIRTUAL AGENT AND IVR CASE STUDIES In our intelligent virtual agent and IVR case studies, see how our solutions help clients improve customer experiences while reducingcosts.
PLUM VOICE | SUPPORT FOR PLUM VOICE PRODUCTS & IVR Browse documentation for Plum's products or contact one of Plum's experts to get assitance with your account. We're here to support you. WHAT ARE IVR CONTAINMENT RATES? The total cost for agents is $5 x 18 calls, which totals $90. The total cost for the IVR is 50¢ x 82 calls, which totals $41. In this example, the IVR processed 4.5 times more payments, and cost less than half of what the agent-assisted calls cost. THE CUSTOMER SERVICE AUTOMATION TOOL YOUR HEALTHCARESEE MORE ONPLUMVOICE.COM
HOW TO REDUCE THE RISK OF FRAUD WITH IVR SECURITY Combining interactive voice response applications with additional fraud prevention technology mitigates these challenges. Fortunately, Plum’s cloud-based IVR technology makes it easy to use APIs to connect to these anti-fraud solutions. Different fraud prevention services offer different solutions, but the realm of possibility isbroad.
HOW THE PUBLIC SWITCHED TELEPHONE NETWORK WORKS Switching. The real meat of the PSTN are the components of the switching node. In a PSTN setup there are four different types of switches. The Local Exchange has already been alluded to, and is the component of the network that physically connects subscribers (the CPE node) to the rest of the PSTN. This is where carriers terminatecustomer
ENTERPRISE RENT-A-CAR’S THOUGHTFUL APPROACH TO SURVEYS Be Decisive. According to customer service guru Stan Phelps, Enterprise first surveyed their customers in 1989, and the results were not good. Although founder Jack Taylor’s credo had always been, “Take care of your customers and employees first, and profits will soon follow,” reports of missed pick ups, dirty cars, and poorservice did
PLUM VIRTUAL VOICE AGENTS Plum Voice offers a programmable platform for the creation of virtual voice agents that improve enterprise security, enhance the speed and satisfaction of consumer interactions, and reduce human labor. Companies use our platform to modernize IVR applications and streamline agent workloads. Our platform is especially well-suited to handle sensitive communications related to payments, healthcare LOG IN TO YOUR PLUM VOICE ACCOUNTS Whoops! Looks like you're trying to login from an unsupported device. Try logging in from your desktop computer instead.VOICE PLATFORMS
Plum’s voice products cater to a variety of communications needs, improving traditional IVR systems with intelligent virtual agents and conversational AI applications. We cater to a variety of stakeholders: in-house developers or engineers who code, tech savvy personnel that can drag-and-drop, or managers who want to outsource and monitor INTELLIGENT VIRTUAL AGENT AND IVR CASE STUDIES In our intelligent virtual agent and IVR case studies, see how our solutions help clients improve customer experiences while reducingcosts.
PLUM VOICE | SUPPORT FOR PLUM VOICE PRODUCTS & IVR Browse documentation for Plum's products or contact one of Plum's experts to get assitance with your account. We're here to support you. WHAT ARE IVR CONTAINMENT RATES? The total cost for agents is $5 x 18 calls, which totals $90. The total cost for the IVR is 50¢ x 82 calls, which totals $41. In this example, the IVR processed 4.5 times more payments, and cost less than half of what the agent-assisted calls cost. THE CUSTOMER SERVICE AUTOMATION TOOL YOUR HEALTHCARESEE MORE ONPLUMVOICE.COM
HOW TO REDUCE THE RISK OF FRAUD WITH IVR SECURITY Combining interactive voice response applications with additional fraud prevention technology mitigates these challenges. Fortunately, Plum’s cloud-based IVR technology makes it easy to use APIs to connect to these anti-fraud solutions. Different fraud prevention services offer different solutions, but the realm of possibility isbroad.
HOW THE PUBLIC SWITCHED TELEPHONE NETWORK WORKS Switching. The real meat of the PSTN are the components of the switching node. In a PSTN setup there are four different types of switches. The Local Exchange has already been alluded to, and is the component of the network that physically connects subscribers (the CPE node) to the rest of the PSTN. This is where carriers terminatecustomer
ENTERPRISE RENT-A-CAR’S THOUGHTFUL APPROACH TO SURVEYS Be Decisive. According to customer service guru Stan Phelps, Enterprise first surveyed their customers in 1989, and the results were not good. Although founder Jack Taylor’s credo had always been, “Take care of your customers and employees first, and profits will soon follow,” reports of missed pick ups, dirty cars, and poorservice did
VOICE PLATFORMS
Plum’s voice products cater to a variety of communications needs, improving traditional IVR systems with intelligent virtual agents and conversational AI applications. We cater to a variety of stakeholders: in-house developers or engineers who code, tech savvy personnel that can drag-and-drop, or managers who want to outsource and monitor PLUM VOICE | INTELLIGENT VIRTUAL AGENT AND IVR EXPERTS Survey Confirms that Plum Voice Delivers Top-Tier Performance. Read Press Release. NEW YORK CITY - HEADQUARTERS. 131 Varick Street, 9th floor. New York, NY 10013. BOSTON - DEVELOPMENT & SUPPORT. 607 Boylston Street, 6th floor. Boston, MA 02116. DENVER - MARKETING &SALES.
IVR BY PLUM VOICE
Reliability. Gone are the days of poor call quality and dropped calls. Plum’s IVR platform scales dynamically to meet your needs, no matter the volume. Purpose-built for communications, Plum operates four, geographically dispersed, Class A data centers that feature N+1redundancy with a
IVR SECURITY AND COMPLIANCE Security & Compliance. IVR security and compliance that doesn't compromise customer experience for safety. We built our cloud infrastructure to meet the security standards of our customers and the industries that they serve. We’ve gone through rigorous audits to achieve PCI-DSS, SOC2, and HIPAA compliance. We’re also a VisaVerified vendor.
HOW TO REDUCE THE RISK OF FRAUD WITH IVR SECURITY Combining interactive voice response applications with additional fraud prevention technology mitigates these challenges. Fortunately, Plum’s cloud-based IVR technology makes it easy to use APIs to connect to these anti-fraud solutions. Different fraud prevention services offer different solutions, but the realm of possibility isbroad.
HOW TO GET MORE FROM YOUR IVR WITH AI With IVR callers have two different ways to input information: 1. using the keypad, or 2. speaking into the phone (assuming the IVR in question supports automatic speech recognition ). AI makes it easier for applications to process natural speech input intelligently. TTY AND IVR: WHAT YOU NEED TO KNOW TTY Hardware. A teletypewriter (TTY) or telecommunications device for the deaf (TDD) are devices that enable the deaf or hard-of-hearing to use a traditional telephone. These units first appeared in the late 1960s and resemble a computer that hooks up to the phone line. They have a keyboard for input and a screen to display messages. 15 WAYS TO SET AND MEET CUSTOMER EXPECTATIONS 9—Be Empathetic, Honest, and Transparent. Once a customer interaction begins, remember that this is a relationship like any other. All the same cornerstones for a good relationship still apply—honesty, empathy, transparency, trust. Be transparent from theget-go.
WHERE DO TELEPHONE NUMBERS COME FROM? The first three digits are the area code, which refers to a broad geographic region. The next three digits denote the prefix, which typically corresponds to a smaller area within the area code’s region. With four remaining digits every local exchange has 10,000 possible unique numbers (from 0000 to 9999). This is known as the“line number.”.
BRINGING YOUR OWN TELECOM: IS IT WORTH DOING? Utilizing managed telecom can make life easy, but some companies may already have telecom infrastructure they want to use. We look at the (dis)advantages of bringing your own telecom. PLUM VIRTUAL VOICE AGENTS Plum Voice offers a programmable platform for the creation of virtual voice agents that improve enterprise security, enhance the speed and satisfaction of consumer interactions, and reduce human labor. Companies use our platform to modernize IVR applications and streamline agent workloads. Our platform is especially well-suited to handle sensitive communications related to payments, healthcare LOG IN TO YOUR PLUM VOICE ACCOUNTS Whoops! Looks like you're trying to login from an unsupported device. Try logging in from your desktop computer instead. INTELLIGENT VIRTUAL AGENT AND IVR CASE STUDIES In our intelligent virtual agent and IVR case studies, see how our solutions help clients improve customer experiences while reducingcosts.
PLUM VOICE | SUPPORT FOR PLUM VOICE PRODUCTS & IVR Browse documentation for Plum's products or contact one of Plum's experts to get assitance with your account. We're here to support you. THE CUSTOMER SERVICE AUTOMATION TOOL YOUR HEALTHCARESEE MORE ONPLUMVOICE.COM
HOW TO REDUCE THE RISK OF FRAUD WITH IVR SECURITY Combining interactive voice response applications with additional fraud prevention technology mitigates these challenges. Fortunately, Plum’s cloud-based IVR technology makes it easy to use APIs to connect to these anti-fraud solutions. Different fraud prevention services offer different solutions, but the realm of possibility isbroad.
WHAT ARE IVR CONTAINMENT RATES? The total cost for agents is $5 x 18 calls, which totals $90. The total cost for the IVR is 50¢ x 82 calls, which totals $41. In this example, the IVR processed 4.5 times more payments, and cost less than half of what the agent-assisted calls cost. TTY AND IVR: WHAT YOU NEED TO KNOW TTY Hardware. A teletypewriter (TTY) or telecommunications device for the deaf (TDD) are devices that enable the deaf or hard-of-hearing to use a traditional telephone. These units first appeared in the late 1960s and resemble a computer that hooks up to the phone line. They have a keyboard for input and a screen to display messages.PLUM VOICE
Forum Need help? We have you covered all the time Community Can't find what you're looking for? Let us help you! ENTERPRISE RENT-A-CAR’S THOUGHTFUL APPROACH TO SURVEYS Be Decisive. According to customer service guru Stan Phelps, Enterprise first surveyed their customers in 1989, and the results were not good. Although founder Jack Taylor’s credo had always been, “Take care of your customers and employees first, and profits will soon follow,” reports of missed pick ups, dirty cars, and poorservice did
PLUM VIRTUAL VOICE AGENTS Plum Voice offers a programmable platform for the creation of virtual voice agents that improve enterprise security, enhance the speed and satisfaction of consumer interactions, and reduce human labor. Companies use our platform to modernize IVR applications and streamline agent workloads. Our platform is especially well-suited to handle sensitive communications related to payments, healthcare LOG IN TO YOUR PLUM VOICE ACCOUNTS Whoops! Looks like you're trying to login from an unsupported device. Try logging in from your desktop computer instead. INTELLIGENT VIRTUAL AGENT AND IVR CASE STUDIES In our intelligent virtual agent and IVR case studies, see how our solutions help clients improve customer experiences while reducingcosts.
PLUM VOICE | SUPPORT FOR PLUM VOICE PRODUCTS & IVR Browse documentation for Plum's products or contact one of Plum's experts to get assitance with your account. We're here to support you. THE CUSTOMER SERVICE AUTOMATION TOOL YOUR HEALTHCARESEE MORE ONPLUMVOICE.COM
HOW TO REDUCE THE RISK OF FRAUD WITH IVR SECURITY Combining interactive voice response applications with additional fraud prevention technology mitigates these challenges. Fortunately, Plum’s cloud-based IVR technology makes it easy to use APIs to connect to these anti-fraud solutions. Different fraud prevention services offer different solutions, but the realm of possibility isbroad.
WHAT ARE IVR CONTAINMENT RATES? The total cost for agents is $5 x 18 calls, which totals $90. The total cost for the IVR is 50¢ x 82 calls, which totals $41. In this example, the IVR processed 4.5 times more payments, and cost less than half of what the agent-assisted calls cost. TTY AND IVR: WHAT YOU NEED TO KNOW TTY Hardware. A teletypewriter (TTY) or telecommunications device for the deaf (TDD) are devices that enable the deaf or hard-of-hearing to use a traditional telephone. These units first appeared in the late 1960s and resemble a computer that hooks up to the phone line. They have a keyboard for input and a screen to display messages.PLUM VOICE
Forum Need help? We have you covered all the time Community Can't find what you're looking for? Let us help you! ENTERPRISE RENT-A-CAR’S THOUGHTFUL APPROACH TO SURVEYS Be Decisive. According to customer service guru Stan Phelps, Enterprise first surveyed their customers in 1989, and the results were not good. Although founder Jack Taylor’s credo had always been, “Take care of your customers and employees first, and profits will soon follow,” reports of missed pick ups, dirty cars, and poorservice did
LOG IN TO YOUR PLUM VOICE ACCOUNTS Whoops! Looks like you're trying to login from an unsupported device. Try logging in from your desktop computer instead.IVR PRICING
Plum Voice offers high-ROI pricing to help companies of all sizes modernize IVR and engage their customers with improved voice experiences. Schedule a Tutorial. Plum Voice allows customers to choose from a suite of intelligent virtual voice agents, or to customize solutions via an award-winning programmable voice platformthat enables
CLOUD VIRTUAL VOICE AGENT SOLUTIONS AND IVR APPLICATIONS Using Plum’s cloud platform allows companies to customize voice applications and launch virtual voice agents that automate interactions over the phone. Deliver an exceptional caller experience by giving customers the information they want, fast, using interactive voice response (IVR), SMS messaging, and other voice applications. HOW TO GET MORE FROM YOUR IVR WITH AI With IVR callers have two different ways to input information: 1. using the keypad, or 2. speaking into the phone (assuming the IVR in question supports automatic speech recognition ). AI makes it easier for applications to process natural speech input intelligently. WHAT IS VOIP AND HOW DOES IT WORK? IPT, broadly speaking, is the transmission of voice, fax, and related services over packet-switched IP-based networks. Internet Telephony is a form of IPT where the principal transmission network is the public Internet. VoIP is another form of IPT in which the principal transmission network or networks are private, managed IP-basednetworks.
HERE'S EVERY AUTHENTICATION TECHNIQUE POSSIBLE FOR MODERN IVRS The identification method most useful to IVR is voice biometrics software, which can be easily deployed over the phone and is designed to detect impersonators, recordings or synthetic voices. This method has two parts: registration and authentication. Registration, which creates a voice print of your customer, requires the recording of 4-6 WHERE DO TELEPHONE NUMBERS COME FROM? The first three digits are the area code, which refers to a broad geographic region. The next three digits denote the prefix, which typically corresponds to a smaller area within the area code’s region. With four remaining digits every local exchange has 10,000 possible unique numbers (from 0000 to 9999). This is known as the“line number.”.
BRINGING YOUR OWN TELECOM: IS IT WORTH DOING? Utilizing managed telecom can make life easy, but some companies may already have telecom infrastructure they want to use. We look at the (dis)advantages of bringing your own telecom. A HOLISTIC APPROACH TO BUILDING YOUR CUSTOMER SATISFACTION Some may be easier to top than others, but essentially what results is a continuum between good and bad. In essence, consumers walk around with the equivalent of a personal Temkin Customer Service Rating in their head. Keeping tabs on other companies and how they stack up in relation to customer satisfaction amongst one’s target market can HOW BIASES CAN WRECK A SURVEY Known as the Bradley Effect, it’s similar to the Shy Tory Factor, except respondents actually responded in this case. Response bias can be unintentional or intentional. Unintentional examples: A respondent begins a survey, their energy level high and their answers thoughtful—and then they fade and ‘phone in’ their lateranswers.
PLUM VIRTUAL VOICE AGENTS Plum Voice offers a programmable platform for the creation of virtual voice agents that improve enterprise security, enhance the speed and satisfaction of consumer interactions, and reduce human labor. Companies use our platform to modernize IVR applications and streamline agent workloads. Our platform is especially well-suited to handle sensitive communications related to payments, healthcare LOG IN TO YOUR PLUM VOICE ACCOUNTS Whoops! Looks like you're trying to login from an unsupported device. Try logging in from your desktop computer instead. INTELLIGENT VIRTUAL AGENT AND IVR CASE STUDIES In our intelligent virtual agent and IVR case studies, see how our solutions help clients improve customer experiences while reducingcosts.
PLUM VOICE | SUPPORT FOR PLUM VOICE PRODUCTS & IVR Browse documentation for Plum's products or contact one of Plum's experts to get assitance with your account. We're here to support you. THE CUSTOMER SERVICE AUTOMATION TOOL YOUR HEALTHCARESEE MORE ONPLUMVOICE.COM
HOW TO REDUCE THE RISK OF FRAUD WITH IVR SECURITY Combining interactive voice response applications with additional fraud prevention technology mitigates these challenges. Fortunately, Plum’s cloud-based IVR technology makes it easy to use APIs to connect to these anti-fraud solutions. Different fraud prevention services offer different solutions, but the realm of possibility isbroad.
WHAT ARE IVR CONTAINMENT RATES? The total cost for agents is $5 x 18 calls, which totals $90. The total cost for the IVR is 50¢ x 82 calls, which totals $41. In this example, the IVR processed 4.5 times more payments, and cost less than half of what the agent-assisted calls cost. TTY AND IVR: WHAT YOU NEED TO KNOW TTY Hardware. A teletypewriter (TTY) or telecommunications device for the deaf (TDD) are devices that enable the deaf or hard-of-hearing to use a traditional telephone. These units first appeared in the late 1960s and resemble a computer that hooks up to the phone line. They have a keyboard for input and a screen to display messages.PLUM VOICE
Forum Need help? We have you covered all the time Community Can't find what you're looking for? Let us help you! ENTERPRISE RENT-A-CAR’S THOUGHTFUL APPROACH TO SURVEYS Be Decisive. According to customer service guru Stan Phelps, Enterprise first surveyed their customers in 1989, and the results were not good. Although founder Jack Taylor’s credo had always been, “Take care of your customers and employees first, and profits will soon follow,” reports of missed pick ups, dirty cars, and poorservice did
PLUM VIRTUAL VOICE AGENTS Plum Voice offers a programmable platform for the creation of virtual voice agents that improve enterprise security, enhance the speed and satisfaction of consumer interactions, and reduce human labor. Companies use our platform to modernize IVR applications and streamline agent workloads. Our platform is especially well-suited to handle sensitive communications related to payments, healthcare LOG IN TO YOUR PLUM VOICE ACCOUNTS Whoops! Looks like you're trying to login from an unsupported device. Try logging in from your desktop computer instead. INTELLIGENT VIRTUAL AGENT AND IVR CASE STUDIES In our intelligent virtual agent and IVR case studies, see how our solutions help clients improve customer experiences while reducingcosts.
PLUM VOICE | SUPPORT FOR PLUM VOICE PRODUCTS & IVR Browse documentation for Plum's products or contact one of Plum's experts to get assitance with your account. We're here to support you. THE CUSTOMER SERVICE AUTOMATION TOOL YOUR HEALTHCARESEE MORE ONPLUMVOICE.COM
HOW TO REDUCE THE RISK OF FRAUD WITH IVR SECURITY Combining interactive voice response applications with additional fraud prevention technology mitigates these challenges. Fortunately, Plum’s cloud-based IVR technology makes it easy to use APIs to connect to these anti-fraud solutions. Different fraud prevention services offer different solutions, but the realm of possibility isbroad.
WHAT ARE IVR CONTAINMENT RATES? The total cost for agents is $5 x 18 calls, which totals $90. The total cost for the IVR is 50¢ x 82 calls, which totals $41. In this example, the IVR processed 4.5 times more payments, and cost less than half of what the agent-assisted calls cost. TTY AND IVR: WHAT YOU NEED TO KNOW TTY Hardware. A teletypewriter (TTY) or telecommunications device for the deaf (TDD) are devices that enable the deaf or hard-of-hearing to use a traditional telephone. These units first appeared in the late 1960s and resemble a computer that hooks up to the phone line. They have a keyboard for input and a screen to display messages.PLUM VOICE
Forum Need help? We have you covered all the time Community Can't find what you're looking for? Let us help you! ENTERPRISE RENT-A-CAR’S THOUGHTFUL APPROACH TO SURVEYS Be Decisive. According to customer service guru Stan Phelps, Enterprise first surveyed their customers in 1989, and the results were not good. Although founder Jack Taylor’s credo had always been, “Take care of your customers and employees first, and profits will soon follow,” reports of missed pick ups, dirty cars, and poorservice did
LOG IN TO YOUR PLUM VOICE ACCOUNTS Whoops! Looks like you're trying to login from an unsupported device. Try logging in from your desktop computer instead.IVR PRICING
Plum Voice offers high-ROI pricing to help companies of all sizes modernize IVR and engage their customers with improved voice experiences. Schedule a Tutorial. Plum Voice allows customers to choose from a suite of intelligent virtual voice agents, or to customize solutions via an award-winning programmable voice platformthat enables
CLOUD VIRTUAL VOICE AGENT SOLUTIONS AND IVR APPLICATIONS Using Plum’s cloud platform allows companies to customize voice applications and launch virtual voice agents that automate interactions over the phone. Deliver an exceptional caller experience by giving customers the information they want, fast, using interactive voice response (IVR), SMS messaging, and other voice applications. HOW TO GET MORE FROM YOUR IVR WITH AI With IVR callers have two different ways to input information: 1. using the keypad, or 2. speaking into the phone (assuming the IVR in question supports automatic speech recognition ). AI makes it easier for applications to process natural speech input intelligently. WHAT IS VOIP AND HOW DOES IT WORK? IPT, broadly speaking, is the transmission of voice, fax, and related services over packet-switched IP-based networks. Internet Telephony is a form of IPT where the principal transmission network is the public Internet. VoIP is another form of IPT in which the principal transmission network or networks are private, managed IP-basednetworks.
HERE'S EVERY AUTHENTICATION TECHNIQUE POSSIBLE FOR MODERN IVRS The identification method most useful to IVR is voice biometrics software, which can be easily deployed over the phone and is designed to detect impersonators, recordings or synthetic voices. This method has two parts: registration and authentication. Registration, which creates a voice print of your customer, requires the recording of 4-6 WHERE DO TELEPHONE NUMBERS COME FROM? The first three digits are the area code, which refers to a broad geographic region. The next three digits denote the prefix, which typically corresponds to a smaller area within the area code’s region. With four remaining digits every local exchange has 10,000 possible unique numbers (from 0000 to 9999). This is known as the“line number.”.
BRINGING YOUR OWN TELECOM: IS IT WORTH DOING? Utilizing managed telecom can make life easy, but some companies may already have telecom infrastructure they want to use. We look at the (dis)advantages of bringing your own telecom. A HOLISTIC APPROACH TO BUILDING YOUR CUSTOMER SATISFACTION Some may be easier to top than others, but essentially what results is a continuum between good and bad. In essence, consumers walk around with the equivalent of a personal Temkin Customer Service Rating in their head. Keeping tabs on other companies and how they stack up in relation to customer satisfaction amongst one’s target market can HOW BIASES CAN WRECK A SURVEY Known as the Bradley Effect, it’s similar to the Shy Tory Factor, except respondents actually responded in this case. Response bias can be unintentional or intentional. Unintentional examples: A respondent begins a survey, their energy level high and their answers thoughtful—and then they fade and ‘phone in’ their lateranswers.
PLUM VIRTUAL VOICE AGENTS Plum Voice offers a programmable platform for the creation of virtual voice agents that improve enterprise security, enhance the speed and satisfaction of consumer interactions, and reduce human labor. Companies use our platform to modernize IVR applications and streamline agent workloads. Our platform is especially well-suited to handle sensitive communications related to payments, healthcare LOG IN TO YOUR PLUM VOICE ACCOUNTS Whoops! Looks like you're trying to login from an unsupported device. Try logging in from your desktop computer instead. PLUM VOICE | SUPPORT FOR PLUM VOICE PRODUCTS & IVR Browse documentation for Plum's products or contact one of Plum's experts to get assitance with your account. We're here to support you. INTELLIGENT VIRTUAL AGENT AND IVR CASE STUDIES In our intelligent virtual agent and IVR case studies, see how our solutions help clients improve customer experiences while reducingcosts.
HOW TO GET MORE FROM YOUR IVR WITH AI With IVR callers have two different ways to input information: 1. using the keypad, or 2. speaking into the phone (assuming the IVR in question supports automatic speech recognition ). AI makes it easier for applications to process natural speech input intelligently. THE CUSTOMER SERVICE AUTOMATION TOOL YOUR HEALTHCARESEE MORE ONPLUMVOICE.COM
HOW TO REDUCE THE RISK OF FRAUD WITH IVR SECURITY Combining interactive voice response applications with additional fraud prevention technology mitigates these challenges. Fortunately, Plum’s cloud-based IVR technology makes it easy to use APIs to connect to these anti-fraud solutions. Different fraud prevention services offer different solutions, but the realm of possibility isbroad.
WHAT ARE IVR CONTAINMENT RATES? The total cost for agents is $5 x 18 calls, which totals $90. The total cost for the IVR is 50¢ x 82 calls, which totals $41. In this example, the IVR processed 4.5 times more payments, and cost less than half of what the agent-assisted calls cost. TTY AND IVR: WHAT YOU NEED TO KNOW TTY Hardware. A teletypewriter (TTY) or telecommunications device for the deaf (TDD) are devices that enable the deaf or hard-of-hearing to use a traditional telephone. These units first appeared in the late 1960s and resemble a computer that hooks up to the phone line. They have a keyboard for input and a screen to display messages. ENTERPRISE RENT-A-CAR’S THOUGHTFUL APPROACH TO SURVEYS Be Decisive. According to customer service guru Stan Phelps, Enterprise first surveyed their customers in 1989, and the results were not good. Although founder Jack Taylor’s credo had always been, “Take care of your customers and employees first, and profits will soon follow,” reports of missed pick ups, dirty cars, and poorservice did
PLUM VIRTUAL VOICE AGENTS Plum Voice offers a programmable platform for the creation of virtual voice agents that improve enterprise security, enhance the speed and satisfaction of consumer interactions, and reduce human labor. Companies use our platform to modernize IVR applications and streamline agent workloads. Our platform is especially well-suited to handle sensitive communications related to payments, healthcare LOG IN TO YOUR PLUM VOICE ACCOUNTS Whoops! Looks like you're trying to login from an unsupported device. Try logging in from your desktop computer instead. PLUM VOICE | SUPPORT FOR PLUM VOICE PRODUCTS & IVR Browse documentation for Plum's products or contact one of Plum's experts to get assitance with your account. We're here to support you. INTELLIGENT VIRTUAL AGENT AND IVR CASE STUDIES In our intelligent virtual agent and IVR case studies, see how our solutions help clients improve customer experiences while reducingcosts.
HOW TO GET MORE FROM YOUR IVR WITH AI With IVR callers have two different ways to input information: 1. using the keypad, or 2. speaking into the phone (assuming the IVR in question supports automatic speech recognition ). AI makes it easier for applications to process natural speech input intelligently. THE CUSTOMER SERVICE AUTOMATION TOOL YOUR HEALTHCARESEE MORE ONPLUMVOICE.COM
HOW TO REDUCE THE RISK OF FRAUD WITH IVR SECURITY Combining interactive voice response applications with additional fraud prevention technology mitigates these challenges. Fortunately, Plum’s cloud-based IVR technology makes it easy to use APIs to connect to these anti-fraud solutions. Different fraud prevention services offer different solutions, but the realm of possibility isbroad.
WHAT ARE IVR CONTAINMENT RATES? The total cost for agents is $5 x 18 calls, which totals $90. The total cost for the IVR is 50¢ x 82 calls, which totals $41. In this example, the IVR processed 4.5 times more payments, and cost less than half of what the agent-assisted calls cost. TTY AND IVR: WHAT YOU NEED TO KNOW TTY Hardware. A teletypewriter (TTY) or telecommunications device for the deaf (TDD) are devices that enable the deaf or hard-of-hearing to use a traditional telephone. These units first appeared in the late 1960s and resemble a computer that hooks up to the phone line. They have a keyboard for input and a screen to display messages. ENTERPRISE RENT-A-CAR’S THOUGHTFUL APPROACH TO SURVEYS Be Decisive. According to customer service guru Stan Phelps, Enterprise first surveyed their customers in 1989, and the results were not good. Although founder Jack Taylor’s credo had always been, “Take care of your customers and employees first, and profits will soon follow,” reports of missed pick ups, dirty cars, and poorservice did
IVR PRICING
Plum Voice offers high-ROI pricing to help companies of all sizes modernize IVR and engage their customers with improved voice experiences. Schedule a Tutorial. Plum Voice allows customers to choose from a suite of intelligent virtual voice agents, or to customize solutions via an award-winning programmable voice platformthat enables
IVR BY PLUM VOICE
Reliability. Gone are the days of poor call quality and dropped calls. Plum’s IVR platform scales dynamically to meet your needs, no matter the volume. Purpose-built for communications, Plum operates four, geographically dispersed, Class A data centers that feature N+1redundancy with a
IVR SURVEY DRAG AND DROP FOR BETTER CX Using the Plum Insight survey software, companies have a simple, easy-to-use solution for gathering and analyzing feedback. Over the phone or on the web, engage customers on their terms, anytime, anywhere. Customer surveys help companies to measure, assess, and improve business processes, customer service, product offerings orlaunches, and
WHAT IS IVR OR INTERACTIVE VOICE RESPONSE? At the most basic level, Interactive Voice Response (IVR) is a way to automate an interaction that takes place over the phone. Originally, IVR worked like an automatic switchboard; as a way to direct phone calls. It prompted callers to select an option that best fit the reason for their call and routed them to the appropriate person orcall queue.
HOW THE PUBLIC SWITCHED TELEPHONE NETWORK WORKS Switching. The real meat of the PSTN are the components of the switching node. In a PSTN setup there are four different types of switches. The Local Exchange has already been alluded to, and is the component of the network that physically connects subscribers (the CPE node) to the rest of the PSTN. This is where carriers terminatecustomer
WHERE DO TELEPHONE NUMBERS COME FROM? The first three digits are the area code, which refers to a broad geographic region. The next three digits denote the prefix, which typically corresponds to a smaller area within the area code’s region. With four remaining digits every local exchange has 10,000 possible unique numbers (from 0000 to 9999). This is known as the“line number.”.
HERE'S EVERY AUTHENTICATION TECHNIQUE POSSIBLE FOR MODERN IVRS The identification method most useful to IVR is voice biometrics software, which can be easily deployed over the phone and is designed to detect impersonators, recordings or synthetic voices. This method has two parts: registration and authentication. Registration, which creates a voice print of your customer, requires the recording of 4-6 BRINGING YOUR OWN TELECOM: IS IT WORTH DOING? Utilizing managed telecom can make life easy, but some companies may already have telecom infrastructure they want to use. We look at the (dis)advantages of bringing your own telecom.PLUM VOICE
Forum Need help? We have you covered all the time Community Can't find what you're looking for? Let us help you!PLUM DEV : : LOGIN
Plum DEV Login. Username: Password: Note: Username and password are case sensitive. Forgot your password? PLUM VIRTUAL VOICE AGENTS Plum Voice offers a programmable platform for the creation of virtual voice agents that improve enterprise security, enhance the speed and satisfaction of consumer interactions, and reduce human labor. Companies use our platform to modernize IVR applications and streamline agent workloads. Our platform is especially well-suited to handle sensitive communications related to payments, healthcare LOG IN TO YOUR PLUM VOICE ACCOUNTS Whoops! Looks like you're trying to login from an unsupported device. Try logging in from your desktop computer instead. PLUM VOICE | SUPPORT FOR PLUM VOICE PRODUCTS & IVRPLUM VOICE IVRPLUM SUPPORT SERVICES PORTALSUPPORT PLUM MOBILEPLUM MOBILE CUSTOMER SERVICEPLUM MOBILE PHONE COMPANYWHO MAKES PLUM PHONES Browse documentation for Plum's products or contact one of Plum's experts to get assitance with your account. We're here to support you. INTELLIGENT VIRTUAL AGENT AND IVR CASE STUDIES In our intelligent virtual agent and IVR case studies, see how our solutions help clients improve customer experiences while reducingcosts.
HOW TO GET MORE FROM YOUR IVR WITH AI With IVR callers have two different ways to input information: 1. using the keypad, or 2. speaking into the phone (assuming the IVR in question supports automatic speech recognition ). AI makes it easier for applications to process natural speech input intelligently. THE CUSTOMER SERVICE AUTOMATION TOOL YOUR HEALTHCARESEE MORE ONPLUMVOICE.COM
HOW TO REDUCE THE RISK OF FRAUD WITH IVR SECURITY Combining interactive voice response applications with additional fraud prevention technology mitigates these challenges. Fortunately, Plum’s cloud-based IVR technology makes it easy to use APIs to connect to these anti-fraud solutions. Different fraud prevention services offer different solutions, but the realm of possibility isbroad.
WHAT ARE IVR CONTAINMENT RATES? The total cost for agents is $5 x 18 calls, which totals $90. The total cost for the IVR is 50¢ x 82 calls, which totals $41. In this example, the IVR processed 4.5 times more payments, and cost less than half of what the agent-assisted calls cost. TTY AND IVR: WHAT YOU NEED TO KNOW TTY Hardware. A teletypewriter (TTY) or telecommunications device for the deaf (TDD) are devices that enable the deaf or hard-of-hearing to use a traditional telephone. These units first appeared in the late 1960s and resemble a computer that hooks up to the phone line. They have a keyboard for input and a screen to display messages. ENTERPRISE RENT-A-CAR’S THOUGHTFUL APPROACH TO SURVEYSENTERPRISE RENT A CARENTERPRISE RENT A CAR CLAIMSENTERPRISE RENT A CAR COMPANYENTERPRISE RENT A CAR EMPLOYMENTENTERPRISE RENT A CAR PRICES Be Decisive. According to customer service guru Stan Phelps, Enterprise first surveyed their customers in 1989, and the results were not good. Although founder Jack Taylor’s credo had always been, “Take care of your customers and employees first, and profits will soon follow,” reports of missed pick ups, dirty cars, and poorservice did
PLUM VIRTUAL VOICE AGENTS Plum Voice offers a programmable platform for the creation of virtual voice agents that improve enterprise security, enhance the speed and satisfaction of consumer interactions, and reduce human labor. Companies use our platform to modernize IVR applications and streamline agent workloads. Our platform is especially well-suited to handle sensitive communications related to payments, healthcare LOG IN TO YOUR PLUM VOICE ACCOUNTS Whoops! Looks like you're trying to login from an unsupported device. Try logging in from your desktop computer instead. PLUM VOICE | SUPPORT FOR PLUM VOICE PRODUCTS & IVRPLUM VOICE IVRPLUM SUPPORT SERVICES PORTALSUPPORT PLUM MOBILEPLUM MOBILE CUSTOMER SERVICEPLUM MOBILE PHONE COMPANYWHO MAKES PLUM PHONES Browse documentation for Plum's products or contact one of Plum's experts to get assitance with your account. We're here to support you. INTELLIGENT VIRTUAL AGENT AND IVR CASE STUDIES In our intelligent virtual agent and IVR case studies, see how our solutions help clients improve customer experiences while reducingcosts.
HOW TO GET MORE FROM YOUR IVR WITH AI With IVR callers have two different ways to input information: 1. using the keypad, or 2. speaking into the phone (assuming the IVR in question supports automatic speech recognition ). AI makes it easier for applications to process natural speech input intelligently. THE CUSTOMER SERVICE AUTOMATION TOOL YOUR HEALTHCARESEE MORE ONPLUMVOICE.COM
HOW TO REDUCE THE RISK OF FRAUD WITH IVR SECURITY Combining interactive voice response applications with additional fraud prevention technology mitigates these challenges. Fortunately, Plum’s cloud-based IVR technology makes it easy to use APIs to connect to these anti-fraud solutions. Different fraud prevention services offer different solutions, but the realm of possibility isbroad.
WHAT ARE IVR CONTAINMENT RATES? The total cost for agents is $5 x 18 calls, which totals $90. The total cost for the IVR is 50¢ x 82 calls, which totals $41. In this example, the IVR processed 4.5 times more payments, and cost less than half of what the agent-assisted calls cost. TTY AND IVR: WHAT YOU NEED TO KNOW TTY Hardware. A teletypewriter (TTY) or telecommunications device for the deaf (TDD) are devices that enable the deaf or hard-of-hearing to use a traditional telephone. These units first appeared in the late 1960s and resemble a computer that hooks up to the phone line. They have a keyboard for input and a screen to display messages. ENTERPRISE RENT-A-CAR’S THOUGHTFUL APPROACH TO SURVEYSENTERPRISE RENT A CARENTERPRISE RENT A CAR CLAIMSENTERPRISE RENT A CAR COMPANYENTERPRISE RENT A CAR EMPLOYMENTENTERPRISE RENT A CAR PRICES Be Decisive. According to customer service guru Stan Phelps, Enterprise first surveyed their customers in 1989, and the results were not good. Although founder Jack Taylor’s credo had always been, “Take care of your customers and employees first, and profits will soon follow,” reports of missed pick ups, dirty cars, and poorservice did
IVR PRICING
Plum Voice offers high-ROI pricing to help companies of all sizes modernize IVR and engage their customers with improved voice experiences. Schedule a Tutorial. Plum Voice allows customers to choose from a suite of intelligent virtual voice agents, or to customize solutions via an award-winning programmable voice platformthat enables
IVR BY PLUM VOICE
Reliability. Gone are the days of poor call quality and dropped calls. Plum’s IVR platform scales dynamically to meet your needs, no matter the volume. Purpose-built for communications, Plum operates four, geographically dispersed, Class A data centers that feature N+1redundancy with a
IVR SURVEY DRAG AND DROP FOR BETTER CX Using the Plum Insight survey software, companies have a simple, easy-to-use solution for gathering and analyzing feedback. Over the phone or on the web, engage customers on their terms, anytime, anywhere. Customer surveys help companies to measure, assess, and improve business processes, customer service, product offerings orlaunches, and
WHAT IS IVR OR INTERACTIVE VOICE RESPONSE? At the most basic level, Interactive Voice Response (IVR) is a way to automate an interaction that takes place over the phone. Originally, IVR worked like an automatic switchboard; as a way to direct phone calls. It prompted callers to select an option that best fit the reason for their call and routed them to the appropriate person orcall queue.
HOW THE PUBLIC SWITCHED TELEPHONE NETWORK WORKS Switching. The real meat of the PSTN are the components of the switching node. In a PSTN setup there are four different types of switches. The Local Exchange has already been alluded to, and is the component of the network that physically connects subscribers (the CPE node) to the rest of the PSTN. This is where carriers terminatecustomer
WHERE DO TELEPHONE NUMBERS COME FROM? The first three digits are the area code, which refers to a broad geographic region. The next three digits denote the prefix, which typically corresponds to a smaller area within the area code’s region. With four remaining digits every local exchange has 10,000 possible unique numbers (from 0000 to 9999). This is known as the“line number.”.
HERE'S EVERY AUTHENTICATION TECHNIQUE POSSIBLE FOR MODERN IVRS The identification method most useful to IVR is voice biometrics software, which can be easily deployed over the phone and is designed to detect impersonators, recordings or synthetic voices. This method has two parts: registration and authentication. Registration, which creates a voice print of your customer, requires the recording of 4-6 BRINGING YOUR OWN TELECOM: IS IT WORTH DOING? Utilizing managed telecom can make life easy, but some companies may already have telecom infrastructure they want to use. We look at the (dis)advantages of bringing your own telecom.PLUM VOICE
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SECURE INTERACTIVE VOICE RESPONSE. MODERNIZED. Plum builds mission critical software to help you automate, control, and improve your most frequent customer interactions over the phone. Start Building Today Questions? Talk to Our Experts TRUSTING PLUM TO GET THE JOB DONE HELPING YOU REDEFINE GREAT CUSTOMER EXPERIENCE SIMPLIFY YOUR VOICE CHANNEL WITH A ROBUST IVR SOLUTION DEPLOY CUSTOMER-FRIENDLY APPS QUICKLY Production-ready application templates that accelerate development time and offer voice applications optimized for best practices. GAIN CUSTOMER INSIGHT WITH ACTIONABLE DATA Analytics that allow you to improve operational efficiency, reduce customer frustration, and deliver more positive overall customerexperiences.
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