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PROMOS | NOVUS
Get access to exclusive contests, special offers and news! You’ll get: • automatic entry to win a month of FREE Internet. • enter contests for concerts, shows, events, & activities! • 1 free Novus VOD rental*. • exclusive special offers. • first look at what’s on VOD and TV. • give feedback through customer surveys.CONTACT | NOVUS
Customer Service. Have questions or need tech support? Contact us! 604 642 6688. customerservice@novusnow.ca. Call Center Hours: Mon-Fri: 7am – 11pm. Weekends & Holidays: 8am – 10pm. Twitter | Facebook. MYNOVUS | GETTING STARTED | NOVUS MyNovus | Getting Started How to Register for MyNovus: 1. Go to MyNovus. 2. Click Register for the first time. 3. Fill in the requested information and click the Register button. If you haven’t received a bill yet, you can enter $0 for last bill amount or the last 4 digits of your ID provided at sign up 4. HOW TO PAY YOUR NOVUS BILL Calling in a Credit Card/Debit payment: You can call us at 604-642-6688 and make a payment over the phone using your credit card or your VISA/MC Debit card. Please note that we aren’t able to process payments over the phone with all VISA/MC Debit cards. Last updated: March 4, 2021. MARCH 2021 | CONTESTS | NOVUS March 2021 | Contests. Enter to win one (1) Click and Grow Smart Indoor Garden with Basil Seed Capsule Refill! With set-it-and-forget-it convenience, this Click and Grow Smart Garden expertly monitors the health, growth, and life cycle of your plants. Built-in sensors and innovative Smart Soil let the garden know when to automatically deliverCONNECTING A ROUTER
You only need to register one device (your router) on the Novus network. Plug one end of an ethernet cable into the ethernet outlet on your wall and the other end into the WAN port located on the back of your router (this port is sometimes called the Internet port or uplink port). Register this device onto the Novus network. If you’re usinga
HOW TO RENAME YOUR WIFI NETWORK AND CHANGE THE PASSWORD ON Give us a call: 604 642 6688 Mon – Fri: 7am – 11pm Weekends & Holidays: 8am – 10pm. Email customerservice@novusnow.ca or use our online form. Message us on social media for help: Twitter Facebook Mon– Fri 9am-5pm
REGULAR TV | TROUBLESHOOT: TV IS SHOWING A DOUBLE IMAGE Regular TV | Troubleshoot: TV is showing a double image. A double image, sometimes called a ghost image, usually occurs when there is signal interference. Learn how to stop your TV from doubling the image. There are two fixes depending on whether you have a VCR connected to your TV. If your TV is connected directly to your walloutlet: Ensure
NOVUSINTERNETBUNDLESTVCHECK AVAILABILITYCONTACTSUPPORT Novus Response to the COVID-19 Virus Updates on the actions we’re taking to help support you and our community. More details What Our Customers Say See why the people of Metro Vancouver love Novus, from reviews gathered from all around the net. See reviews TV Updates Check out these new updates on your TV and exciting free previews for this month! More details Contact Us Have questions or INTERNET | NOVUSCHECK AVAILABILITYTVBUNDLES Worry-free, smooth & seamless streaming on all your devices. Includes Unlimited Data, Symmetrical Speeds, and access to some of the fastest Internet speeds in Western Canada - 2.5 GIG! Order now. All plans come with Unlimited Data. Perfect for binge-watchers,PROMOS | NOVUS
Get access to exclusive contests, special offers and news! You’ll get: • automatic entry to win a month of FREE Internet. • enter contests for concerts, shows, events, & activities! • 1 free Novus VOD rental*. • exclusive special offers. • first look at what’s on VOD and TV. • give feedback through customer surveys.CONTACT | NOVUS
Customer Service. Have questions or need tech support? Contact us! 604 642 6688. customerservice@novusnow.ca. Call Center Hours: Mon-Fri: 7am – 11pm. Weekends & Holidays: 8am – 10pm. Twitter | Facebook. MYNOVUS | GETTING STARTED | NOVUS MyNovus | Getting Started How to Register for MyNovus: 1. Go to MyNovus. 2. Click Register for the first time. 3. Fill in the requested information and click the Register button. If you haven’t received a bill yet, you can enter $0 for last bill amount or the last 4 digits of your ID provided at sign up 4. HOW TO PAY YOUR NOVUS BILL Calling in a Credit Card/Debit payment: You can call us at 604-642-6688 and make a payment over the phone using your credit card or your VISA/MC Debit card. Please note that we aren’t able to process payments over the phone with all VISA/MC Debit cards. Last updated: March 4, 2021. MARCH 2021 | CONTESTS | NOVUS March 2021 | Contests. Enter to win one (1) Click and Grow Smart Indoor Garden with Basil Seed Capsule Refill! With set-it-and-forget-it convenience, this Click and Grow Smart Garden expertly monitors the health, growth, and life cycle of your plants. Built-in sensors and innovative Smart Soil let the garden know when to automatically deliverCONNECTING A ROUTER
You only need to register one device (your router) on the Novus network. Plug one end of an ethernet cable into the ethernet outlet on your wall and the other end into the WAN port located on the back of your router (this port is sometimes called the Internet port or uplink port). Register this device onto the Novus network. If you’re usinga
HOW TO RENAME YOUR WIFI NETWORK AND CHANGE THE PASSWORD ON Give us a call: 604 642 6688 Mon – Fri: 7am – 11pm Weekends & Holidays: 8am – 10pm. Email customerservice@novusnow.ca or use our online form. Message us on social media for help: Twitter Facebook Mon– Fri 9am-5pm
REGULAR TV | TROUBLESHOOT: TV IS SHOWING A DOUBLE IMAGE Regular TV | Troubleshoot: TV is showing a double image. A double image, sometimes called a ghost image, usually occurs when there is signal interference. Learn how to stop your TV from doubling the image. There are two fixes depending on whether you have a VCR connected to your TV. If your TV is connected directly to your walloutlet: Ensure
PHONE | NOVUS
13 premium features with unlimited local calling. More features for the price than anywhere. North American and international calls from 2.5 cents a minute. Add on Unlimited long distance packs. Available exclusively to our Internet customers. See long distance rates. Phone feature codes. View details. $ 10 per month for the first year.TV - NOVUS
Global News BC 1 is BC’s first 24 hour news channel for all your top local and regional news stories. Much. An integral part of pop-culture for Canadian youths, you’ll find live performances, interviews, music videos, the most popular drama series’ for young adults, andmuch more. Much HD.
BUNDLES | NOVUS
We're here to help. Give us a call: 604 642 6688. Mon – Fri: 7am – 11pm. Weekends & Holidays: 8am – 10pm. Email customerservice@novusnow.ca or use our online form. Message us on social media for help: Twitter Facebook. Mon – Fri 9am-5pm. Weekends & Holidays: 9am-5pm. INTERNET PAGE SPEEDS SALE N100 Offer expires July 31, 2021 Must not have been a Novus subscriber for the past 90 days. *1 year service agreement pricing in effect for 12months.
SUPPORT | NOVUS
Give us a call: 604 642 6688. Mon – Fri: 7am – 11pm. Weekends & Holidays: 8am – 10pm. Email customerservice@novusnow.ca or use our online form. Message us on social media for help: Twitter Facebook. Mon – Fri 9am-5pm. Weekends & Holidays: 9am-5pm.CHECK AVAILABILITY
Step 1 – Fill in the information below to confirm ownership of your equipment. Step 2 – Connect your digital box to your TV, the wall cable outlet and an electrical outlet. Step 3 – Call Novus Technical Support at 604 642 6688 to have your box reprogrammed.WWW.NOVUSNOW.CA
www.novusnow.ca
CONNECTING A ROUTER
You only need to register one device (your router) on the Novus network. Plug one end of an ethernet cable into the ethernet outlet on your wall and the other end into the WAN port located on the back of your router (this port is sometimes called the Internet port or uplink port). Register this device onto the Novus network. If you’re usinga
REGISTERING DEVICES
Registering devices. Learn more about using your device on the Novus network, and find out how you can register a device. In order to use a device on the Novus network, such as a router, desktop or laptop, you will need to register it onto the Novus network. MAGICMAIL MAIL SERVER: LANDING PAGE Novus Webmail. From here you can log in to your webmail or personal email settings. Please login by entering your full email address and password. * You MUST have NOVUSINTERNETBUNDLESTVCHECK AVAILABILITYCONTACTSUPPORT Novus Response to the COVID-19 Virus Updates on the actions we’re taking to help support you and our community. More details What Our Customers Say See why the people of Metro Vancouver love Novus, from reviews gathered from all around the net. See reviews TV Updates Check out these new updates on your TV and exciting free previews for this month! More details Contact Us Have questions or INTERNET | NOVUSCHECK AVAILABILITYTVBUNDLES Worry-free, smooth & seamless streaming on all your devices. Includes Unlimited Data, Symmetrical Speeds, and access to some of the fastest Internet speeds in Western Canada - 2.5 GIG! Order now. All plans come with Unlimited Data. Perfect for binge-watchers,BUNDLES | NOVUS
We're here to help. Give us a call: 604 642 6688. Mon – Fri: 7am – 11pm. Weekends & Holidays: 8am – 10pm. Email customerservice@novusnow.ca or use our online form. Message us on social media for help: Twitter Facebook. Mon – Fri 9am-5pm. Weekends & Holidays: 9am-5pm.PROMOS | NOVUS
Get access to exclusive contests, special offers and news! You’ll get: • automatic entry to win a month of FREE Internet. • enter contests for concerts, shows, events, & activities! • 1 free Novus VOD rental*. • exclusive special offers. • first look at what’son VOD and TV.
MYNOVUS | GETTING STARTED | NOVUS MyNovus | Getting Started How to Register for MyNovus: 1. Go to MyNovus. 2. Click Register for the first time. 3. Fill in the requested information and click the Register button. If you haven’t received a bill yet, you can enter $0 for last bill amount or the last 4 digits of your ID provided at sign up 4. HOW TO PAY YOUR NOVUS BILL Calling in a Credit Card/Debit payment: You can call us at 604-642-6688 and make a payment over the phone using your credit card or your VISA/MC Debit card. Please note that we aren’t able to process payments over the phone with all VISA/MC Debit cards. Last updated: March 4, 2021.BEAM TV | NOVUS
Press Releases. UPDATE – Novus Response to the COVID-19 Virus. Beam TV | New Browse by Categories Feature. Theme Pack Pricing Changes. Channel Upgrades. LawTV APPS | CTV APP
TV Apps | CTV App . CTV App. Enjoy your favourite CTV shows wherever and whenever you want! Stream CTV and CTV Two’s live TV feed or access the vast library of on demand content including some of your favourite shows like: Grey’s Anatomy, This Is Us, The Big Bang Theory and many more! HOW TO RENAME YOUR WIFI NETWORK AND CHANGE THE PASSWORD ON Give us a call: 604 642 6688 Mon – Fri: 7am – 11pm Weekends & Holidays: 8am – 10pm. Email customerservice@novusnow.ca or use our online form. Message us on social media for help: Twitter Facebook Mon– Fri 9am-5pm
REGULAR TV | COMPATIBLE PVR BOXES | NOVUS Motorola DCT 6208. Motorola DCT 6412. Motorola DCT 6416. Pace TDC 775. DPace TDC 776. DPace TDC 758. DPace TDC 777. The boxes in RED cannot be from Shaw or OCAP – We do not recommend purchasing these boxes second-hand – only new from www.hdtvsales.ca. Please Note: Novus is not affiliated with HDTV Sales. NOVUSINTERNETBUNDLESTVCHECK AVAILABILITYCONTACTSUPPORT Novus Response to the COVID-19 Virus Updates on the actions we’re taking to help support you and our community. More details What Our Customers Say See why the people of Metro Vancouver love Novus, from reviews gathered from all around the net. See reviews TV Updates Check out these new updates on your TV and exciting free previews for this month! More details Contact Us Have questions or INTERNET | NOVUSCHECK AVAILABILITYTVBUNDLES Worry-free, smooth & seamless streaming on all your devices. Includes Unlimited Data, Symmetrical Speeds, and access to some of the fastest Internet speeds in Western Canada - 2.5 GIG! Order now. All plans come with Unlimited Data. Perfect for binge-watchers,BUNDLES | NOVUS
We're here to help. Give us a call: 604 642 6688. Mon – Fri: 7am – 11pm. Weekends & Holidays: 8am – 10pm. Email customerservice@novusnow.ca or use our online form. Message us on social media for help: Twitter Facebook. Mon – Fri 9am-5pm. Weekends & Holidays: 9am-5pm.PROMOS | NOVUS
Get access to exclusive contests, special offers and news! You’ll get: • automatic entry to win a month of FREE Internet. • enter contests for concerts, shows, events, & activities! • 1 free Novus VOD rental*. • exclusive special offers. • first look at what’son VOD and TV.
MYNOVUS | GETTING STARTED | NOVUS MyNovus | Getting Started How to Register for MyNovus: 1. Go to MyNovus. 2. Click Register for the first time. 3. Fill in the requested information and click the Register button. If you haven’t received a bill yet, you can enter $0 for last bill amount or the last 4 digits of your ID provided at sign up 4. HOW TO PAY YOUR NOVUS BILL Calling in a Credit Card/Debit payment: You can call us at 604-642-6688 and make a payment over the phone using your credit card or your VISA/MC Debit card. Please note that we aren’t able to process payments over the phone with all VISA/MC Debit cards. Last updated: March 4, 2021.BEAM TV | NOVUS
Press Releases. UPDATE – Novus Response to the COVID-19 Virus. Beam TV | New Browse by Categories Feature. Theme Pack Pricing Changes. Channel Upgrades. LawTV APPS | CTV APP
TV Apps | CTV App . CTV App. Enjoy your favourite CTV shows wherever and whenever you want! Stream CTV and CTV Two’s live TV feed or access the vast library of on demand content including some of your favourite shows like: Grey’s Anatomy, This Is Us, The Big Bang Theory and many more! HOW TO RENAME YOUR WIFI NETWORK AND CHANGE THE PASSWORD ON Give us a call: 604 642 6688 Mon – Fri: 7am – 11pm Weekends & Holidays: 8am – 10pm. Email customerservice@novusnow.ca or use our online form. Message us on social media for help: Twitter Facebook Mon– Fri 9am-5pm
REGULAR TV | COMPATIBLE PVR BOXES | NOVUS Motorola DCT 6208. Motorola DCT 6412. Motorola DCT 6416. Pace TDC 775. DPace TDC 776. DPace TDC 758. DPace TDC 777. The boxes in RED cannot be from Shaw or OCAP – We do not recommend purchasing these boxes second-hand – only new from www.hdtvsales.ca. Please Note: Novus is not affiliated with HDTV Sales.PHONE | NOVUS
13 premium features with unlimited local calling. More features for the price than anywhere. North American and international calls from 2.5 cents a minute. Add on Unlimited long distance packs. Available exclusively to our Internet customers. See long distance rates. Phone feature codes. View details. $ 10 per month for the first year.CHECK AVAILABILITY
Step 1 – Fill in the information below to confirm ownership of your equipment. Step 2 – Connect your digital box to your TV, the wall cable outlet and an electrical outlet. Step 3 – Call Novus Technical Support at 604 642 6688 to have your box reprogrammed.WWW.NOVUSNOW.CA
www.novusnow.ca
INTERNET PAGE SPEEDS SALE N100 Offer expires July 31, 2021 Must not have been a Novus subscriber for the past 90 days. *1 year service agreement pricing in effect for 12months.
BUILDING REQUEST
Building Request Form. Novus isn’t in your building? Fill out the form below and we’ll add you to our wish list of future buildings! Name *. Email *. Phone Number *. Suite #. Address *. City *.REGISTERING DEVICES
Registering devices. Learn more about using your device on the Novus network, and find out how you can register a device. In order to use a device on the Novus network, such as a router, desktop or laptop, you will need to register it onto the Novus network.CONNECTING A ROUTER
You only need to register one device (your router) on the Novus network. Plug one end of an ethernet cable into the ethernet outlet on your wall and the other end into the WAN port located on the back of your router (this port is sometimes called the Internet port or uplink port). Register this device onto the Novus network. If you’re usinga
MAGICMAIL MAIL SERVER: LANDING PAGE Novus Webmail. From here you can log in to your webmail or personal email settings. Please login by entering your full email address and password. * You MUST have HOW TO RENAME YOUR WIFI NETWORK AND CHANGE THE PASSWORD ON Give us a call: 604 642 6688 Mon – Fri: 7am – 11pm Weekends & Holidays: 8am – 10pm. Email customerservice@novusnow.ca or use our online form. Message us on social media for help: Twitter Facebook Mon– Fri 9am-5pm
REGULAR TV | TROUBLESHOOT: LOSS OF AUDIO AND/OR VIDEO | NOVUS Regular TV | Troubleshoot: Loss of Audio and/or Video. Try an HDMI handshake: If your TV is connected with an HDMI cable, and you are experiencing complete loss of audio and video, audio only, or video only, an HDMI handshake may resolve the issue.NOVUS
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Want Internet + TV? Or Internet + TV + Phone? The more you bundle, themore you save!
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CRUISE INTO SUMMER
WITH THIS HOT DEAL! Hurry and snag our latest amazing deal: Internet 100 for only $35/mth! Unlimited Data, symmetrical speeds, and contract-free.More details.
Top 10 Reasons To SwitchReady for a new provider? This will make your decision a no-brainer. Learn more What Our Customers SaySee why the people of Metro Vancouver love Novus, from reviews gathered from all around the net. See reviews NFL Sunday TicketWatch up to 14 games every Sunday. Order today! Learn moreContact UsHave
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Equipment activation Close x WE LOVE MAKING NEW EQUIPMENT FRIENDS Give us the information about your current PVR, and we’ll reprogram it so it can play with our system. Step 1 – Fill in the information below to confirm ownership of yourequipment.
Step 2 – Connect your digital box to your TV, the wall cable outlet and an electrical outlet. Step 3 – Call Novus Technical Support at 604 642 6688 to have yourbox reprogrammed.
Model number (please select) DCX 3200 P1DCX 3200 P2*DCX 3200 P3*DCX 3400DCX 3510*DCT700DCT2000DCT 2500DCT 3080DCT 3416DCT 5100DCT 6200DCT 6208DCT 6412DCT 6416Pace TDC 758DPace TDC 775DPace TDC 776DPace TDC777DPVR Expander
I confirm that the information provided is correct, the name above is the rightful owner of the digital terminal with the serial number above. Digital terminal listed above is not subject to any lease or rental agreement, and is being re-programmed at my request. *Please note these PVR's can only be reprogrammed if they are non-Shawor OCAP boxes
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Video on demand Close x PVRs we reprogram Close x Check here to see if your PVR is on the list of ones we can welcome tothe family.
Motorola DCX 3400
Motorola DCX 3200 P1 Motorola DCX 3200 P2* Motorola DCX 3200 P3*Motorola DCX 3501*
Motorola DCX 3510*
Motorola DCT 700
Motorola DCT 2000
Motorola DCT 2500
Motorola DCT 3080
Motorola DCT 3416
Motorola DCT 5100
Motorola DCT 6200
Motorola DCT 6208
Motorola DCT 6412
Motorola DCT 6416
Pace TDC 775
DPace TDC 776
DPace TDC 758
DPace TDC 777
DPVR Expander
*As long as these boxes are not from Shaw or OCAP we are able toreprogram them.
Contact form Close x WE’D LOVE TO HEAR FROM YOU Tell us your question, and how to reach you, and someone will be in touch as soon as possible. Make sure to include your name, subject, address, message and either your email or phone number, so we can get the right person to get intouch with you.
Request Novus Close x Novus isn’t in your building? Just let us know your address and we’ll add you to our wish list. Thanks for your contact info, we’ll get in touch when we connect toyour building.
Tell us more about yourself – these OPTIONAL questions can help us get into your building faster. Thanks again for sending us this information. This will help us getinto your building.
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Sign up for Novus Updates Close x Fill in the blanks below to receive Novus Updates (we promise we won’t spam you). We’ll also automatically enter you to win 1 month of free Internet, winners drawn every month. If you are a Novus customer, enter your account number or address to also receive a credit for one free VOD movie. Are you a Novus customer? Yes No Earn Aeroplan Miles with Novus Close x Please fill out the following fields to start earning today: Away Number City Availability Close x AWAY NUMBER CITY AVAILABILITY Tell us where you're interested in having an Away Number, and we'll let you know if it's available as soon as we can! Your current contact information: Where would you like an Away Number? (Canada only) No contest selected Close x For your chance to win no contest selected please enter your name and email address you used to sign up for Novus Updates. We will contact winners by phone, good luck. Share your thoughts Close x Send us your feedback. Comments are anonymous, so say what you want. But please keep it family friendly!Close x
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