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MASTERING EXCEL® FUNCTIONS AND FORMULAS 04 Mastering Excel® Functions and Formulas v694_200109 Learning objectives At the end of this course, you’ll be able to: • Implement essential shortcuts, conditional formatting, functions and tables to build sheets quickly. • Design and configure form controls to automate your workbook. • Utilize data analysis and data mining tools. • Develop effective charts and graphs. HOW TO HANDLE EMOTIONALLY CHARGED SITUATIONS IN THE … 5 TSCSE0807 Handle Emotions in Every Situation Calm Down Instantly and Stay in Control When Tears Threaten 1. HALT. 2. Breathe. 3. Mentally recite the names of the seven dwarfs. S THROUGH THE CUSTOMER 6 Through the Customer’s Eyes 1. Why Customer Service Matters •According to an article by Richard Gibson, McDonald’s restaurants may be losing as much as THE ESSENTIALS OF FRONT DESK SAFETY & SECURITY 7 Important Topics 1. How to spot and correct potential safety risks at the front desk 2. Procedures for screening visitors and controllingthe flow of
BUSINESS GRAMMAR TIPS, TRICKS & TECHNIQUES 29 Bonus Materials WTGTT0508 Spelling Cheat Sheet — 100 Most-Often Misspelled Words 1. accessible 35. fueling 69. miscellaneous 2. accommodate 36. fulfill 70. NATIONAL SEMINARS TRAINING National Seminars Training HOW TO LEGALLY TERMINATE INEFFECTIVE AND … 2 Before You Make the Decision to Terminate TSLTE1108 Understanding Employment at Will Employment at will — In the absence of an individual employment contract or a union collective bargaining agreement, employees can be hired or fired for any reason at any time THE BASICS OF KNOCK-YOUR-SOCKS-OFF CUSTOMER SERVICE Register at www.NationalSeminarsTraining.comor call 1.800.258.7246 BASED ON N one of the most successful customer vice books lished! A O N E - D A Y S E M I A R Knock-Your-Socks-Off Customer Service TheBasics of
THE STAR12 ALL-ACCESS TRAINING PASS Make Your Entire Team More Effective With Our HUGE Group Discounts, Now You Can Afford to Train Everyone! The STAR12 All-Access Pass is a must-have tool for leaders. THE DISNEY WAY: HARNESSING THE MANAGEMENT SECRETS … 6 Participant Notebook, continued TSDWY0207 DO Lesson Vision without execution is like a plane without wings; it just won’t fly. Actions for DO 1. Look for the “little things” that may send mixed messages about the Dream, Believe, Dare, Do culture and change them.2.
MASTERING EXCEL® FUNCTIONS AND FORMULAS 04 Mastering Excel® Functions and Formulas v694_200109 Learning objectives At the end of this course, you’ll be able to: • Implement essential shortcuts, conditional formatting, functions and tables to build sheets quickly. • Design and configure form controls to automate your workbook. • Utilize data analysis and data mining tools. • Develop effective charts and graphs. HOW TO HANDLE EMOTIONALLY CHARGED SITUATIONS IN THE … 5 TSCSE0807 Handle Emotions in Every Situation Calm Down Instantly and Stay in Control When Tears Threaten 1. HALT. 2. Breathe. 3. Mentally recite the names of the seven dwarfs. THE ESSENTIALS OF FRONT DESK SAFETY & SECURITY 7 Important Topics 1. How to spot and correct potential safety risks at the front desk 2. Procedures for screening visitors and controllingthe flow of
S THROUGH THE CUSTOMER 6 Through the Customer’s Eyes 1. Why Customer Service Matters •According to an article by Richard Gibson, McDonald’s restaurants may be losing as much as BUSINESS GRAMMAR TIPS, TRICKS & TECHNIQUES 29 Bonus Materials WTGTT0508 Spelling Cheat Sheet — 100 Most-Often Misspelled Words 1. accessible 35. fueling 69. miscellaneous 2. accommodate 36. fulfill 70. HOW TO LEGALLY TERMINATE INEFFECTIVE AND … 2 Before You Make the Decision to Terminate TSLTE1108 Understanding Employment at Will Employment at will — In the absence of an individual employment contract or a union collective bargaining agreement, employees can be hired or fired for any reason at any time NATIONAL SEMINARS TRAINING National Seminars Training THE BASICS OF KNOCK-YOUR-SOCKS-OFF CUSTOMER SERVICE Register at www.NationalSeminarsTraining.comor call 1.800.258.7246 BASED ON N one of the most successful customer vice books lished! A O N E - D A Y S E M I A R Knock-Your-Socks-Off Customer Service TheBasics of
THE STAR12 ALL-ACCESS TRAINING PASS Make Your Entire Team More Effective With Our HUGE Group Discounts, Now You Can Afford to Train Everyone! The STAR12 All-Access Pass is a must-have tool for leaders. BUSINESS GRAMMAR TIPS, TRICKS & TECHNIQUES 29 Bonus Materials WTGTT0508 Spelling Cheat Sheet — 100 Most-Often Misspelled Words 1. accessible 35. fueling 69. miscellaneous 2. accommodate 36. fulfill 70.CLOSE SKILL GAPS.
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THE BASICS OF KNOCK-YOUR-SOCKS-OFF CUSTOMER SERVICE Register at www.NationalSeminarsTraining.comor call 1.800.258.7246 BASED ON N one of the most successful customer vice books lished! A O N E - D A Y S E M I A R Knock-Your-Socks-Off Customer Service TheBasics of
HOW TO LEGALLY TERMINATE INEFFECTIVE AND … 2 Before You Make the Decision to Terminate TSLTE1108 Understanding Employment at Will Employment at will — In the absence of an individual employment contract or a union collective bargaining agreement, employees can be hired or fired for any reason at any time DEVELOPING A PERPETUALLY POSITIVE ATTITUDE Creating and Maintaining a PMA • Reduce your stress. • Solve your problems. • Create your success. • Drive out the difficult people. PROFESSIONAL EDITION ON-DEMAND SEMINARS LIVE SEMINARS Providing Unlimited Access to Seminars, Webinars and Online Training Tools for rofessional Growth joinSTAR12.com. 1-800-258-7246. STAR12.PROFESSIONAL
ON-DEMAND WEBINARS
On-Demand Webinars A complete list of every on-demand webinar STAR12 has to offer Human Resources How to Prevent Retaliation Lawsuits How to Read Financial Statements THE STAR12 ALL-ACCESS TRAINING PASS Make Your Entire Team More Effective With Our HUGE Group Discounts, Now You Can Afford to Train Everyone! The STAR12 All-Access Pass is a must-have tool for leaders. HOW TO WORK EFFECTIVELY WITH PEOPLE WHO ACT, THINK & WORK Today’s Agenda !!!!! 3 key things: 1. Change happens over time, not overnight. 2. Habit changing is a process, not just a checklist. DIMENSIONAL DESCRIPTORS Dimensional Descriptors When the broken and dotted lines intersect, they form four dimensions: the S, the E, the L and the F. Since the lines measure your Affiliative and Directive tendencies, the combination of the scores can indicate a group of characteristics. THE DISNEY WAY: HARNESSING THE MANAGEMENT SECRETS … 6 Participant Notebook, continued TSDWY0207 DO Lesson Vision without execution is like a plane without wings; it just won’t fly. Actions for DO 1. Look for the “little things” that may send mixed messages about the Dream, Believe, Dare, Do culture and change them.2.
MASTERING EXCEL® FUNCTIONS AND FORMULAS 04 Mastering Excel® Functions and Formulas v694_200109 Learning objectives At the end of this course, you’ll be able to: • Implement essential shortcuts, conditional formatting, functions and tables to build sheets quickly. • Design and configure form controls to automate your workbook. • Utilize data analysis and data mining tools. • Develop effective charts and graphs. HOW TO HANDLE EMOTIONALLY CHARGED SITUATIONS IN THE … 5 TSCSE0807 Handle Emotions in Every Situation Calm Down Instantly and Stay in Control When Tears Threaten 1. HALT. 2. Breathe. 3. Mentally recite the names of the seven dwarfs. S THROUGH THE CUSTOMER 6 Through the Customer’s Eyes 1. Why Customer Service Matters •According to an article by Richard Gibson, McDonald’s restaurants may be losing as much as THE ESSENTIALS OF FRONT DESK SAFETY & SECURITY 7 Important Topics 1. How to spot and correct potential safety risks at the front desk 2. Procedures for screening visitors and controllingthe flow of
BUSINESS GRAMMAR TIPS, TRICKS & TECHNIQUES 29 Bonus Materials WTGTT0508 Spelling Cheat Sheet — 100 Most-Often Misspelled Words 1. accessible 35. fueling 69. miscellaneous 2. accommodate 36. fulfill 70. NATIONAL SEMINARS TRAINING National Seminars Training HOW TO LEGALLY TERMINATE INEFFECTIVE AND … 2 Before You Make the Decision to Terminate TSLTE1108 Understanding Employment at Will Employment at will — In the absence of an individual employment contract or a union collective bargaining agreement, employees can be hired or fired for any reason at any time THE BASICS OF KNOCK-YOUR-SOCKS-OFF CUSTOMER SERVICE Register at www.NationalSeminarsTraining.comor call 1.800.258.7246 BASED ON N one of the most successful customer vice books lished! A O N E - D A Y S E M I A R Knock-Your-Socks-Off Customer Service TheBasics of
THE STAR12 ALL-ACCESS TRAINING PASS Make Your Entire Team More Effective With Our HUGE Group Discounts, Now You Can Afford to Train Everyone! The STAR12 All-Access Pass is a must-have tool for leaders. THE DISNEY WAY: HARNESSING THE MANAGEMENT SECRETS … 6 Participant Notebook, continued TSDWY0207 DO Lesson Vision without execution is like a plane without wings; it just won’t fly. Actions for DO 1. Look for the “little things” that may send mixed messages about the Dream, Believe, Dare, Do culture and change them.2.
MASTERING EXCEL® FUNCTIONS AND FORMULAS 04 Mastering Excel® Functions and Formulas v694_200109 Learning objectives At the end of this course, you’ll be able to: • Implement essential shortcuts, conditional formatting, functions and tables to build sheets quickly. • Design and configure form controls to automate your workbook. • Utilize data analysis and data mining tools. • Develop effective charts and graphs. HOW TO HANDLE EMOTIONALLY CHARGED SITUATIONS IN THE … 5 TSCSE0807 Handle Emotions in Every Situation Calm Down Instantly and Stay in Control When Tears Threaten 1. HALT. 2. Breathe. 3. Mentally recite the names of the seven dwarfs. S THROUGH THE CUSTOMER 6 Through the Customer’s Eyes 1. Why Customer Service Matters •According to an article by Richard Gibson, McDonald’s restaurants may be losing as much as THE ESSENTIALS OF FRONT DESK SAFETY & SECURITY 7 Important Topics 1. How to spot and correct potential safety risks at the front desk 2. Procedures for screening visitors and controllingthe flow of
BUSINESS GRAMMAR TIPS, TRICKS & TECHNIQUES 29 Bonus Materials WTGTT0508 Spelling Cheat Sheet — 100 Most-Often Misspelled Words 1. accessible 35. fueling 69. miscellaneous 2. accommodate 36. fulfill 70. NATIONAL SEMINARS TRAINING National Seminars Training HOW TO LEGALLY TERMINATE INEFFECTIVE AND … 2 Before You Make the Decision to Terminate TSLTE1108 Understanding Employment at Will Employment at will — In the absence of an individual employment contract or a union collective bargaining agreement, employees can be hired or fired for any reason at any time THE BASICS OF KNOCK-YOUR-SOCKS-OFF CUSTOMER SERVICE Register at www.NationalSeminarsTraining.comor call 1.800.258.7246 BASED ON N one of the most successful customer vice books lished! A O N E - D A Y S E M I A R Knock-Your-Socks-Off Customer Service TheBasics of
THE STAR12 ALL-ACCESS TRAINING PASS Make Your Entire Team More Effective With Our HUGE Group Discounts, Now You Can Afford to Train Everyone! The STAR12 All-Access Pass is a must-have tool for leaders. BUSINESS GRAMMAR TIPS, TRICKS & TECHNIQUES 29 Bonus Materials WTGTT0508 Spelling Cheat Sheet — 100 Most-Often Misspelled Words 1. accessible 35. fueling 69. miscellaneous 2. accommodate 36. fulfill 70.CLOSE SKILL GAPS.
Close Skill Gaps. Improve Efficiency. Boost Your Bottom Line. BENEFITS OF ON-SITE TRAINING. In order for your organization to reach its peakperformance,
THE BASICS OF KNOCK-YOUR-SOCKS-OFF CUSTOMER SERVICE Register at www.NationalSeminarsTraining.comor call 1.800.258.7246 BASED ON N one of the most successful customer vice books lished! A O N E - D A Y S E M I A R Knock-Your-Socks-Off Customer Service TheBasics of
HOW TO LEGALLY TERMINATE INEFFECTIVE AND … 2 Before You Make the Decision to Terminate TSLTE1108 Understanding Employment at Will Employment at will — In the absence of an individual employment contract or a union collective bargaining agreement, employees can be hired or fired for any reason at any time DEVELOPING A PERPETUALLY POSITIVE ATTITUDE Creating and Maintaining a PMA • Reduce your stress. • Solve your problems. • Create your success. • Drive out the difficult people. PROFESSIONAL EDITION ON-DEMAND SEMINARS LIVE SEMINARS Providing Unlimited Access to Seminars, Webinars and Online Training Tools for rofessional Growth joinSTAR12.com. 1-800-258-7246. STAR12.PROFESSIONAL
ON-DEMAND WEBINARS
On-Demand Webinars A complete list of every on-demand webinar STAR12 has to offer Human Resources How to Prevent Retaliation Lawsuits How to Read Financial Statements THE STAR12 ALL-ACCESS TRAINING PASS Make Your Entire Team More Effective With Our HUGE Group Discounts, Now You Can Afford to Train Everyone! The STAR12 All-Access Pass is a must-have tool for leaders. HOW TO WORK EFFECTIVELY WITH PEOPLE WHO ACT, THINK & WORK Today’s Agenda !!!!! 3 key things: 1. Change happens over time, not overnight. 2. Habit changing is a process, not just a checklist. DIMENSIONAL DESCRIPTORS Dimensional Descriptors When the broken and dotted lines intersect, they form four dimensions: the S, the E, the L and the F. Since the lines measure your Affiliative and Directive tendencies, the combination of the scores can indicate a group of characteristics. THE DISNEY WAY: HARNESSING THE MANAGEMENT SECRETS … 6 Participant Notebook, continued TSDWY0207 DO Lesson Vision without execution is like a plane without wings; it just won’t fly. Actions for DO 1. Look for the “little things” that may send mixed messages about the Dream, Believe, Dare, Do culture and change them.2.
MASTERING EXCEL® FUNCTIONS AND FORMULASMASTERING EXCEL FORMULAS AND FUNCTIONSEXCEL FUNCTIONS AND FORMULAS TUTORIALMICROSOFT ACCESS FORMULAS AND FUNCTIONSSPREADSHEET HELP WITH FORMULAS AND FUNCTI… 04 Mastering Excel® Functions and Formulas v694_200109 Learning objectives At the end of this course, you’ll be able to: • Implement essential shortcuts, conditional formatting, functions and tables to build sheets quickly. • Design and configure form controls to automate your workbook. • Utilize data analysis and data mining tools. • Develop effective charts and graphs. S THROUGH THE CUSTOMER 6 Through the Customer’s Eyes 1. Why Customer Service Matters •According to an article by Richard Gibson, McDonald’s restaurants may be losing as much as THE ESSENTIALS OF FRONT DESK SAFETY & SECURITY 7 Important Topics 1. How to spot and correct potential safety risks at the front desk 2. Procedures for screening visitors and controllingthe flow of
CLOSE SKILL GAPS.
Close Skill Gaps. Improve Efficiency. Boost Your Bottom Line. BENEFITS OF ON-SITE TRAINING. In order for your organization to reach its peakperformance,
HOW TO HANDLE EMOTIONALLY CHARGED SITUATIONS IN THE … 5 TSCSE0807 Handle Emotions in Every Situation Calm Down Instantly and Stay in Control When Tears Threaten 1. HALT. 2. Breathe. 3. Mentally recite the names of the seven dwarfs. HOW TO LEGALLY TERMINATE INEFFECTIVE AND … 2 Before You Make the Decision to Terminate TSLTE1108 Understanding Employment at Will Employment at will — In the absence of an individual employment contract or a union collective bargaining agreement, employees can be hired or fired for any reason at any time NATIONAL SEMINARS TRAININGNATIONAL SEMINARS TRAINING 2017NATIONAL SEMINARS TRAINING 2019NATIONAL SEMINARS TRAINING SKILLPATHNATIONAL SEMINARS GROUPNST SEMINARS National Seminars Training PROFESSIONAL EDITION ON-DEMAND SEMINARS LIVE SEMINARS Providing Unlimited Access to Seminars, Webinars and Online Training Tools for rofessional Growth joinSTAR12.com. 1-800-258-7246. STAR12.PROFESSIONAL
THE STAR12 ALL-ACCESS TRAINING PASSSTAR12 NATIONAL SEMINARS TRAININGSTAR12 TRAININGSTAR12 PASSNATIONAL SEMINARS TRAINING SKILLPATHNATIONAL TRAINING SEMINARSSTAR 12 TRAINING PROGRAM Make Your Entire Team More Effective With Our HUGE Group Discounts, Now You Can Afford to Train Everyone! The STAR12 All-Access Pass is a must-have tool for leaders. THE DISNEY WAY: HARNESSING THE MANAGEMENT SECRETS … 6 Participant Notebook, continued TSDWY0207 DO Lesson Vision without execution is like a plane without wings; it just won’t fly. Actions for DO 1. Look for the “little things” that may send mixed messages about the Dream, Believe, Dare, Do culture and change them.2.
MASTERING EXCEL® FUNCTIONS AND FORMULASMASTERING EXCEL FORMULAS AND FUNCTIONSEXCEL FUNCTIONS AND FORMULAS TUTORIALMICROSOFT ACCESS FORMULAS AND FUNCTIONSSPREADSHEET HELP WITH FORMULAS AND FUNCTI… 04 Mastering Excel® Functions and Formulas v694_200109 Learning objectives At the end of this course, you’ll be able to: • Implement essential shortcuts, conditional formatting, functions and tables to build sheets quickly. • Design and configure form controls to automate your workbook. • Utilize data analysis and data mining tools. • Develop effective charts and graphs. S THROUGH THE CUSTOMER 6 Through the Customer’s Eyes 1. Why Customer Service Matters •According to an article by Richard Gibson, McDonald’s restaurants may be losing as much as THE ESSENTIALS OF FRONT DESK SAFETY & SECURITY 7 Important Topics 1. How to spot and correct potential safety risks at the front desk 2. Procedures for screening visitors and controllingthe flow of
CLOSE SKILL GAPS.
Close Skill Gaps. Improve Efficiency. Boost Your Bottom Line. BENEFITS OF ON-SITE TRAINING. In order for your organization to reach its peakperformance,
HOW TO HANDLE EMOTIONALLY CHARGED SITUATIONS IN THE … 5 TSCSE0807 Handle Emotions in Every Situation Calm Down Instantly and Stay in Control When Tears Threaten 1. HALT. 2. Breathe. 3. Mentally recite the names of the seven dwarfs. HOW TO LEGALLY TERMINATE INEFFECTIVE AND … 2 Before You Make the Decision to Terminate TSLTE1108 Understanding Employment at Will Employment at will — In the absence of an individual employment contract or a union collective bargaining agreement, employees can be hired or fired for any reason at any time NATIONAL SEMINARS TRAININGNATIONAL SEMINARS TRAINING 2017NATIONAL SEMINARS TRAINING 2019NATIONAL SEMINARS TRAINING SKILLPATHNATIONAL SEMINARS GROUPNST SEMINARS National Seminars Training PROFESSIONAL EDITION ON-DEMAND SEMINARS LIVE SEMINARS Providing Unlimited Access to Seminars, Webinars and Online Training Tools for rofessional Growth joinSTAR12.com. 1-800-258-7246. STAR12.PROFESSIONAL
THE STAR12 ALL-ACCESS TRAINING PASSSTAR12 NATIONAL SEMINARS TRAININGSTAR12 TRAININGSTAR12 PASSNATIONAL SEMINARS TRAINING SKILLPATHNATIONAL TRAINING SEMINARSSTAR 12 TRAINING PROGRAM Make Your Entire Team More Effective With Our HUGE Group Discounts, Now You Can Afford to Train Everyone! The STAR12 All-Access Pass is a must-have tool for leaders.CLOSE SKILL GAPS.
Close Skill Gaps. Improve Efficiency. Boost Your Bottom Line. BENEFITS OF ON-SITE TRAINING. In order for your organization to reach its peakperformance,
PROFESSIONAL EDITION ON-DEMAND SEMINARS LIVE SEMINARS Providing Unlimited Access to Seminars, Webinars and Online Training Tools for rofessional Growth joinSTAR12.com. 1-800-258-7246. STAR12.PROFESSIONAL
GERI ANN FULLER
8. Use grammar tips to avoid mistakes 4. Do use contractions such as isn’t, won’t and can’t 5. Do use personal pronouns such as you, I and we 6. Do start your sentences with conjunctions such as and, because and yet when you’re showing transitions 7.ON-DEMAND WEBINARS
On-Demand Webinars A complete list of every on-demand webinar STAR12 has to offer Human Resources How to Prevent Retaliation Lawsuits How to Read Financial Statements THE BUSINESS GRAMMAR “CRASH COURSE” SkillPath. All rights reserved. #1: Subject-Verb Agreement •Singular subjects must use singular verbs •Plural subjects mustuse plural verbs
THE STAR12 ALL-ACCESS TRAINING PASS Make Your Entire Team More Effective With Our HUGE Group Discounts, Now You Can Afford to Train Everyone! The STAR12 All-Access Pass is a must-have tool for leaders. NATIONAL SEMINARS TRAINING National Seminars Training ACTIVE LISTENING TECHNIQUES FOR EFFECTIVE COMMUNICATION ACTIVE LISTENING 4 Key Aspects to Being aware of nonverbal cues 1 Making it interactive 2 Removing distractions 3 Asking probingquestions 4
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