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PARCEL TRACKING
We give every parcel that travels through our network its own 16 character tracking code, whether it’s coming from your favorite retailer or a friend. You’ll need to get your parcel’s tracking number from its sender – retailers usually send this to you by email with information about yourOUR SERVICES
When you sign in to your Hermes account, sending and tracking your parcels is easy. You’ll have instant access to: 5,000+ Hermes ParcelShops and Lockers across the UK. Flexible parcel cover levels. Door-to-door courier services. Bulk parcels uploads. Regular, real-time tracking information. FIND A PARCELSHOP, PARCEL DROP OFF NEAR YOU Your local shop for sending, collecting and returning parcels. We have more than 5,000 ParcelShops across the UK, based in corner shops, fuel stations and independent businesses. Use them to send and return parcels – our Print In-Store devices mean you don’t even need to book online. Long opening hours. Open 7 days a week. HERMES CONTACT NUMBER: HOW TO CONTACT HERMES PARCEL DELIVERY We work closely with them, so they can raise a query directly with us on your behalf. Read our blog to find out more about our commitment to customer service. We have a dedicated phone line to our UK contact centre for customers sending parcels via Hermes: 0330 808 5456. Lines are open 8.30am-4pm Monday to Friday and 8.30am-2pm Saturday. HOW TO RETURN A PARCEL WITH HERMES 3. Drop off your parcel or let your courier collect it. If you choose to return your parcel using a ParcelShop, you can either print the Hermes returns label at home or in a ParcelShop with Print In-store device using a QR or authorisation code (we’ll email it to you). For our Lockers – open 24/7 – just print and attach the label, then drop off your parcel whenever it suits you. HOW DO I SUBMIT A CLAIM FOR A LOST OR DAMAGED PARCEL? We’re 100% dedicated to ensuring every parcel arrives safely, but unfortunately, a small number do become damaged or lost within our network. If this happens, we will seek to remedy this and we are happy to pay up to the level of cover selected by the customer, for includeditems. Please check
CAN I BUY COVER FOR MY PARCEL? FAQ'S Can I buy cover for my parcel? We include £20 cover on most non-compensation items for free. If your parcel’s value is more than 20, for a small fee you can increase the value of cover for your item up to £300. Please note that prohibited items and postable parcels aren’t covered, whatever their value. As well as prohibiteditems, there
HERMES | INTERNATIONAL TRACKING With full international tracking provided on all Hermes International deliveries, why not check the status of your parcel today?CYBER SECURITY
We're committed to protecting the privacy and security of our customers and website visitors. Staying safe online can be tricky, which is why we've created this handy guide to help you. Phishing is where cybercriminals ‘fish’ for personal data by sending you emails (or social media messages, SMS CHEAP PARCEL DELIVERY & COURIER SERVICE Using our superfast, super simple service. We return parcels for high street, catalogues and online shops in the UK. Download our app to send a personalised and meaningful video message with your parcel. Prices quoted are for a standard delivery of medium-sized drop-off parcels (compared on 06/04PARCEL TRACKING
We give every parcel that travels through our network its own 16 character tracking code, whether it’s coming from your favorite retailer or a friend. You’ll need to get your parcel’s tracking number from its sender – retailers usually send this to you by email with information about yourOUR SERVICES
When you sign in to your Hermes account, sending and tracking your parcels is easy. You’ll have instant access to: 5,000+ Hermes ParcelShops and Lockers across the UK. Flexible parcel cover levels. Door-to-door courier services. Bulk parcels uploads. Regular, real-time tracking information. FIND A PARCELSHOP, PARCEL DROP OFF NEAR YOU Your local shop for sending, collecting and returning parcels. We have more than 5,000 ParcelShops across the UK, based in corner shops, fuel stations and independent businesses. Use them to send and return parcels – our Print In-Store devices mean you don’t even need to book online. Long opening hours. Open 7 days a week. HERMES CONTACT NUMBER: HOW TO CONTACT HERMES PARCEL DELIVERY We work closely with them, so they can raise a query directly with us on your behalf. Read our blog to find out more about our commitment to customer service. We have a dedicated phone line to our UK contact centre for customers sending parcels via Hermes: 0330 808 5456. Lines are open 8.30am-4pm Monday to Friday and 8.30am-2pm Saturday. HOW TO RETURN A PARCEL WITH HERMES 3. Drop off your parcel or let your courier collect it. If you choose to return your parcel using a ParcelShop, you can either print the Hermes returns label at home or in a ParcelShop with Print In-store device using a QR or authorisation code (we’ll email it to you). For our Lockers – open 24/7 – just print and attach the label, then drop off your parcel whenever it suits you. HOW DO I SUBMIT A CLAIM FOR A LOST OR DAMAGED PARCEL? We’re 100% dedicated to ensuring every parcel arrives safely, but unfortunately, a small number do become damaged or lost within our network. If this happens, we will seek to remedy this and we are happy to pay up to the level of cover selected by the customer, for includeditems. Please check
CAN I BUY COVER FOR MY PARCEL? FAQ'S Can I buy cover for my parcel? We include £20 cover on most non-compensation items for free. If your parcel’s value is more than 20, for a small fee you can increase the value of cover for your item up to £300. Please note that prohibited items and postable parcels aren’t covered, whatever their value. As well as prohibiteditems, there
HERMES | INTERNATIONAL TRACKING With full international tracking provided on all Hermes International deliveries, why not check the status of your parcel today?CYBER SECURITY
We're committed to protecting the privacy and security of our customers and website visitors. Staying safe online can be tricky, which is why we've created this handy guide to help you. Phishing is where cybercriminals ‘fish’ for personal data by sending you emails (or social media messages, SMS HOW TO RETURN A PARCEL WITH HERMES 3. Drop off your parcel or let your courier collect it. If you choose to return your parcel using a ParcelShop, you can either print the Hermes returns label at home or in a ParcelShop with Print In-store device using a QR or authorisation code (we’ll email it to you). For our Lockers – open 24/7 – just print and attach the label, then drop off your parcel whenever it suits you.PARCEL RETURNS
Quick and easy returns. Returning your parcels is easy with Hermes. You can drop off your parcels at your nearest drop off location or your friendly local courier can collect them from you. Choose from our most popular brands. Or search for your brand. NEXT DAY PARCEL DELIVERY AND COSTS Send your parcel with Next Day delivery from Hermes from just £4.76. Take your parcel to one of our ParcelShops by midday to have it delivered the next day. PARCEL DELIVERY LOCKERS 1,300+ Lockers across the UK – and we’re adding more! They’re open all the time – 24 hours a day, 7 days a week, ready when you are. Secure – CCTV coverage and unique parcel codes give you peace of mind. Send a range of parcel sizes – our largest Locker measures 66cm x 41cm x 38cm. Full tracking – whether you’re picking up or HERMES INTERNATIONAL It’s EASY too! It's easy to send from our 6,000 local ParcelShops & Lockers! Longer opening hours. Open 7 days a week. FREE parking nearby. We also offer a parcel courier service. Just tell us where you’d like your parcel collecting from: your work, home or whereveryou’d like!
TRACKING - MYHERMES
With full international tracking provided on all Hermes International deliveries, why not check the status of your parcel today?TRACKING - MYHERMES
Attempted Delivery, 1st attempt The delivery date of your parcel should be no later than 07/06/2021 PARCEL SIZE AND WEIGHT GUIDE Weighing your parcel. There are several ways you can check the weight of your parcel: Use digital scales – regular kitchen (usually up to 1 or 2kg) and bathroom scales (heavier items) are ideal. Postal scales are even more accurate; Check online – retailers often show size and weight information online. If you don’t have scales, you can use this to accurately estimate the weight. HOW DO I CANCEL MY ORDER? FAQ'S How do I cancel my order? You can cancel your order before 10pm on the day you made the booking. The refund will be back in your account in 3 to 5 working days. If you need to cancel your order after 10pm on the day you booked, you can get help to complete your refund from our customer service team.HELP CENTRE
Domestic – UK to UK. If you have a question regarding a domestic order, you’ll need to speak to our specialised team. They are available on live chat 8am – 6pm Monday to Saturday. CHEAP PARCEL DELIVERY & COURIER SERVICE Using our superfast, super simple service. We return parcels for high street, catalogues and online shops in the UK. Download our app to send a personalised and meaningful video message with your parcel. Prices quoted are for a standard delivery of medium-sized drop-off parcels (compared on 06/04PARCEL TRACKING
We give every parcel that travels through our network its own 16 character tracking code, whether it’s coming from your favorite retailer or a friend. You’ll need to get your parcel’s tracking number from its sender – retailers usually send this to you by email with information about yourOUR SERVICES
Login or sign up for a Hermes account to import your parcels from a variety of sources for much quicker management of your parceldelivery.
HERMES CONTACT NUMBER: HOW TO CONTACT HERMES PARCEL DELIVERY Provide us with the details of your query to get a quick, personal response from one of our dedicated parcel people in your local area. Our customer service team is changing. We’re listening to your feedback and we want to help you get the answers you need. If you’d like to contact Hermes about FIND A PARCELSHOP, PARCEL DROP OFF NEAR YOU Find your nearest Hermes drop off shop with the Hermes ParcelShop finder. Discover a ParcelShop near you and drop off your packages withease.
HOW DO I SUBMIT A CLAIM FOR A LOST OR DAMAGED PARCEL? We’re 100% dedicated to ensuring every parcel arrives safely, but unfortunately, a small number do become damaged or lost within our network. If this happens, we will seek to remedy this and we are happy to pay up to the level of cover selected by the customer, for includeditems. Please check
CAN I BUY COVER FOR MY PARCEL? FAQ'S We include £20 cover on most non-compensation items for free. If your parcel’s value is more than £20, for a small fee you can increase the value of cover for your item up to £300. Please note that prohibited items and postable parcels aren’t covered, whatever theirvalue. As well as
CYBER SECURITY
We're committed to protecting the privacy and security of our customers and website visitors. Staying safe online can be tricky, which is why we've created this handy guide to help you. Phishing is where cybercriminals ‘fish’ for personal data by sending you emails (or social media messages, SMS HOW DO I CANCEL MY ORDER? FAQ'S You can cancel your order before 10pm on the day you made the booking. The refund will be back in your account in 3 to 5 working days. If you need to cancel your order after 10pm on the day you booked, you can get help to complete your refund from our customer service team HERMES | INTERNATIONAL TRACKING With full international tracking provided on all Hermes International deliveries, why not check the status of your parcel today? CHEAP PARCEL DELIVERY & COURIER SERVICE Using our superfast, super simple service. We return parcels for high street, catalogues and online shops in the UK. Download our app to send a personalised and meaningful video message with your parcel. Prices quoted are for a standard delivery of medium-sized drop-off parcels (compared on 06/04PARCEL TRACKING
We give every parcel that travels through our network its own 16 character tracking code, whether it’s coming from your favorite retailer or a friend. You’ll need to get your parcel’s tracking number from its sender – retailers usually send this to you by email with information about yourOUR SERVICES
Login or sign up for a Hermes account to import your parcels from a variety of sources for much quicker management of your parceldelivery.
HERMES CONTACT NUMBER: HOW TO CONTACT HERMES PARCEL DELIVERY Provide us with the details of your query to get a quick, personal response from one of our dedicated parcel people in your local area. Our customer service team is changing. We’re listening to your feedback and we want to help you get the answers you need. If you’d like to contact Hermes about FIND A PARCELSHOP, PARCEL DROP OFF NEAR YOU Find your nearest Hermes drop off shop with the Hermes ParcelShop finder. Discover a ParcelShop near you and drop off your packages withease.
HOW DO I SUBMIT A CLAIM FOR A LOST OR DAMAGED PARCEL? We’re 100% dedicated to ensuring every parcel arrives safely, but unfortunately, a small number do become damaged or lost within our network. If this happens, we will seek to remedy this and we are happy to pay up to the level of cover selected by the customer, for includeditems. Please check
CAN I BUY COVER FOR MY PARCEL? FAQ'S We include £20 cover on most non-compensation items for free. If your parcel’s value is more than £20, for a small fee you can increase the value of cover for your item up to £300. Please note that prohibited items and postable parcels aren’t covered, whatever theirvalue. As well as
CYBER SECURITY
We're committed to protecting the privacy and security of our customers and website visitors. Staying safe online can be tricky, which is why we've created this handy guide to help you. Phishing is where cybercriminals ‘fish’ for personal data by sending you emails (or social media messages, SMS HOW DO I CANCEL MY ORDER? FAQ'S You can cancel your order before 10pm on the day you made the booking. The refund will be back in your account in 3 to 5 working days. If you need to cancel your order after 10pm on the day you booked, you can get help to complete your refund from our customer service team HERMES | INTERNATIONAL TRACKING With full international tracking provided on all Hermes International deliveries, why not check the status of your parcel today?TRACKING - MYHERMES
With full international tracking provided on all Hermes International deliveries, why not check the status of your parcel today? NEXT DAY PARCEL DELIVERY AND COSTS Send your parcel with Next Day delivery from Hermes from just £4.76. Take your parcel to one of our ParcelShops by midday to have it delivered the next day.TRACKING - MYHERMES
Attempted Delivery, 1st attempt The delivery date of your parcel should be no later than 07/06/2021 HOW TO RETURN A PARCEL WITH HERMES 3. Drop off your parcel or let your courier collect it. If you choose to return your parcel using a ParcelShop, you can either print the Hermes returns label at home or in a ParcelShop with Print In-store device using a QR or authorisation code (we’ll email it to you). For our Lockers – open 24/7 – just print and attach the label, then drop off your parcel whenever it suits you.PARCEL RETURNS
We have noticed that you are using an older browser like Internet Explorer. Please note that Hermes will stop supporting InternetExplorer in 2021.
LARGE PARCEL DELIVERY Here at Hermes, we can handle parcels with a maximum weight of 15kg, maximum length of 120cm and with a combined length and circumference of no more than 245cm as standard. This means we can easily transport large items like bicycles, pushchairs or sound systems – perfect for sending birthday and PARCEL DELIVERY LOCKERS Our automated parcel Lockers are a quick, easy and convenient way to send, collect and return parcels. We’ve partnered with InPost to bring you 1,300+ Lockers across the UK, each one available 24/7, outside local shops and supermarkets. If you’re sending a parcel, you can choose between Next Day HERMES INTERNATIONAL Sending lots of parcels is much FASTER. You can send multiple parcels with our bulk delivery tool. Connect your Hermes account with popular selling platforms such as eBay, Amazon and Shopify to help automate the process for you. WHAT CAN I DO IF I HAVEN'T RECEIVED MY PARCEL? If you’re still waiting on your parcel and it’s been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it HOW DO I COMPLAIN ABOUT ONE OF YOUR SERVICES? FAQ'S Information on how to complain if the service you receive is belowyour expectations.
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