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MY HOME | CLARION
Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
CONTACT US | CLARION Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
HOME AIDS AND ADAPTATIONS Common minor home adaptations include: grab rails usually near a bath or toilet. handrails – to make stairs and steps safer. lever taps – to make it easier to turn taps on and off. alert devices – installing or updating alert devices to improve safety (eg fire alarms, smoke detectors and carbon monoxide detectors) visibilityimprovements
SHARED OWNERS
This is a process known as staircasing. You can staircase as many times as you like to reach 100%, though each additional share must be at least 10%. For some older homes, it’s not possible to buy a full 100% share. Your lease will say if this is the case. Each time you staircase, you need to pay some associated costs, such as a property LIVESMART: HOMES FOR OLDER PEOPLE LiveSmart: homes for older people. Our LiveSmart homes are for people over the age of 55. There are studios, flats and bungalows within secure developments, with a dedicated manager. If you’re looking to downsize or would like the security of on-site support, LiveSmart retirement homes are ideal. Each development has its own manager. CLARION HOUSING ASSOCIATIONFOR LEASEHOLDERSABOUT USCRIME AND ANTISOCIAL BEHAVIOURCLARION FUTURESEVENTS Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
MY HOME | CLARION
Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
CONTACT US | CLARION Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
HOME AIDS AND ADAPTATIONS Common minor home adaptations include: grab rails usually near a bath or toilet. handrails – to make stairs and steps safer. lever taps – to make it easier to turn taps on and off. alert devices – installing or updating alert devices to improve safety (eg fire alarms, smoke detectors and carbon monoxide detectors) visibilityimprovements
SHARED OWNERS
This is a process known as staircasing. You can staircase as many times as you like to reach 100%, though each additional share must be at least 10%. For some older homes, it’s not possible to buy a full 100% share. Your lease will say if this is the case. Each time you staircase, you need to pay some associated costs, such as a property LIVESMART: HOMES FOR OLDER PEOPLE LiveSmart: homes for older people. Our LiveSmart homes are for people over the age of 55. There are studios, flats and bungalows within secure developments, with a dedicated manager. If you’re looking to downsize or would like the security of on-site support, LiveSmart retirement homes are ideal. Each development has its own manager.MY HOME | CLARION
Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
PAYMENTS, RENTS AND CHARGES Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
CLARION HOUSING POLICIES Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
HOW TO BUY YOUR HOME Step 2: accept your offer. If you’re able to buy your home, you’ll receive an offer notice outlining the purchase price and details of the sale, including estimated service charges, planned works and any known problems with the property. You’ll get this offer within 8 weeks for a freehold property, or 12 weeks for a leasehold property RENT A GARAGE, PARKING SPACE OR SHED Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
MANAGING CONDENSATION AND MOULD Open windows in the room you’re cleaning and shut the door. Use a domestic cleaning product or mould remover – you can buy these from supermarkets and DIY stores. Carefully follow product guidance and safety instructions. Some natural products, such as vinegar or baking soda, can tackle mould. After clearing the mould, clean all surfacesby
DEALING WITH ANTISOCIAL BEHAVIOUR Dealing with antisocial behaviour. Antisocial behaviour is behaviour that is disruptive to you, the people around you, or your local community. Clarion residents are expected to behave respectfully under the terms of their tenancies or lease agreements. This means that CENTRAL MEWS, MIDDLESBOROUGH Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing CLARION HOUSING ASSOCIATION LTD Page 2 of 12 Clarion HA Fixed Term Assured Shorthold Tenancy Agreement 1. About Your Tenancy Agreement Welcome to Clarion Housing AssociationLimited.
SHARED OWNERSHIP SALES INSTRUCTION FORM Signed: Signed: Vendor Full Legal Name: Vendor Full Legal Name: Date: Date: Telephone Number: Telephone Number: Email: Email: www.clarionhg.com To exercise the right to cancel, you must inform us of your decision to cancel this contract by sending us a clear statement in writing. CLARION HOUSING ASSOCIATIONFOR LEASEHOLDERSABOUT USCRIME AND ANTISOCIAL BEHAVIOURCLARION FUTURESEVENTS Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
MY HOME | CLARION
Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
CONTACT US | CLARION Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
SHARED OWNERS
This is a process known as staircasing. You can staircase as many times as you like to reach 100%, though each additional share must be at least 10%. For some older homes, it’s not possible to buy a full 100% share. Your lease will say if this is the case. Each time you staircase, you need to pay some associated costs, such as a property RENT A GARAGE, PARKING SPACE OR SHED Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
REQUEST A REPAIR
When you report an emergency repair, you won’t get a set appointment time, because our response team will respond as soon as possible, always within 24 hours. Although they will try to fix the issue, the response team may only be able to make the situation safe. If this is the case, we’ll arrange another appointment for additional work.MAKE A COMPLAINT
Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
EMERGENCY REPAIRS
Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
GAS CONTRACTOR INFORMATION Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
DEALING WITH ANTISOCIAL BEHAVIOUR Dealing with antisocial behaviour. Antisocial behaviour is behaviour that is disruptive to you, the people around you, or your local community. Clarion residents are expected to behave respectfully under the terms of their tenancies or lease agreements. This means that CLARION HOUSING ASSOCIATIONFOR LEASEHOLDERSABOUT USCRIME AND ANTISOCIAL BEHAVIOURCLARION FUTURESEVENTS Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
MY HOME | CLARION
Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
CONTACT US | CLARION Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
SHARED OWNERS
This is a process known as staircasing. You can staircase as many times as you like to reach 100%, though each additional share must be at least 10%. For some older homes, it’s not possible to buy a full 100% share. Your lease will say if this is the case. Each time you staircase, you need to pay some associated costs, such as a property RENT A GARAGE, PARKING SPACE OR SHED Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
REQUEST A REPAIR
When you report an emergency repair, you won’t get a set appointment time, because our response team will respond as soon as possible, always within 24 hours. Although they will try to fix the issue, the response team may only be able to make the situation safe. If this is the case, we’ll arrange another appointment for additional work.MAKE A COMPLAINT
Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
EMERGENCY REPAIRS
Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
GAS CONTRACTOR INFORMATION Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
DEALING WITH ANTISOCIAL BEHAVIOUR Dealing with antisocial behaviour. Antisocial behaviour is behaviour that is disruptive to you, the people around you, or your local community. Clarion residents are expected to behave respectfully under the terms of their tenancies or lease agreements. This means that PAYMENTS, RENTS AND CHARGES Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
WAYS TO PAY
Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
REQUEST A REPAIR
When you report an emergency repair, you won’t get a set appointment time, because our response team will respond as soon as possible, always within 24 hours. Although they will try to fix the issue, the response team may only be able to make the situation safe. If this is the case, we’ll arrange another appointment for additional work. LIVESMART: HOMES FOR OLDER PEOPLE LiveSmart: homes for older people. Our LiveSmart homes are for people over the age of 55. There are studios, flats and bungalows within secure developments, with a dedicated manager. If you’re looking to downsize or would like the security of on-site support, LiveSmart retirement homes are ideal. Each development has its own manager.HOW TO SWAP HOMES
Step 4: submit your application. When you find someone to swap homes with, phone our customer service team on 0300 500 8000 to discuss how to complete your exchange and to get an application form. We’ll also check the homes are ok to swap (for example, checking they have the right number of bedrooms) and confirm that you’re eligible to HOW TO BUY YOUR HOME Step 2: accept your offer. If you’re able to buy your home, you’ll receive an offer notice outlining the purchase price and details of the sale, including estimated service charges, planned works and any known problems with the property. You’ll get this offer within 8 weeks for a freehold property, or 12 weeks for a leasehold propertyHOME IMPROVEMENTS
Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
EMERGENCY REPAIRS
Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
SHARED OWNERSHIP EXPLAINED Shared ownership is a great way on to the property ladder. You buy an initial share of a home ranging from 25% to 75% of its value – and have the option to own your home outright in the future. Buying through shared ownership means you need a smaller mortgage and, therefore, a smaller deposit than if you were buying on the openmarket.
LEASE EXTENSION GUIDE Lease Extension Guide for Outright Owners Background Most leases would have been originally granted for a fixed term often for 99 or 125 yearlease.
CLARION HOUSING ASSOCIATIONFOR LEASEHOLDERSABOUT USCRIME AND ANTISOCIAL BEHAVIOURCLARION FUTURESEVENTS Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
MY HOME | CLARION
Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
PAYMENTS, RENTS AND CHARGES Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
CLARION ONLINE ACCOUNT GUIDE Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
AFFORDABLE AND PRIVATE HOUSING Rent4Less: affordable housing scheme. Our Rent4Less properties are affordable homes that are priced at 80% or less of their market price. They’re available to working households on initial six-year fixed-term tenancies. Properties are advertised on Zoopla. In addition to the eligibility criteria under our allocations policy, to rent a CONTACT US | CLARION Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
WAYS TO PAY
Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
HOME AIDS AND ADAPTATIONS Common minor home adaptations include: grab rails usually near a bath or toilet. handrails – to make stairs and steps safer. lever taps – to make it easier to turn taps on and off. alert devices – installing or updating alert devices to improve safety (eg fire alarms, smoke detectors and carbon monoxide detectors) visibilityimprovements
HOW TO BUY YOUR HOME Step 2: accept your offer. If you’re able to buy your home, you’ll receive an offer notice outlining the purchase price and details of the sale, including estimated service charges, planned works and any known problems with the property. You’ll get this offer within 8 weeks for a freehold property, or 12 weeks for a leasehold property GAS CONTRACTOR INFORMATION Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
CLARION HOUSING ASSOCIATIONFOR LEASEHOLDERSABOUT USCRIME AND ANTISOCIAL BEHAVIOURCLARION FUTURESEVENTS Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
MY HOME | CLARION
Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
PAYMENTS, RENTS AND CHARGES Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
CLARION ONLINE ACCOUNT GUIDE Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
AFFORDABLE AND PRIVATE HOUSING Rent4Less: affordable housing scheme. Our Rent4Less properties are affordable homes that are priced at 80% or less of their market price. They’re available to working households on initial six-year fixed-term tenancies. Properties are advertised on Zoopla. In addition to the eligibility criteria under our allocations policy, to rent a CONTACT US | CLARION Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
WAYS TO PAY
Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
HOME AIDS AND ADAPTATIONS Common minor home adaptations include: grab rails usually near a bath or toilet. handrails – to make stairs and steps safer. lever taps – to make it easier to turn taps on and off. alert devices – installing or updating alert devices to improve safety (eg fire alarms, smoke detectors and carbon monoxide detectors) visibilityimprovements
HOW TO BUY YOUR HOME Step 2: accept your offer. If you’re able to buy your home, you’ll receive an offer notice outlining the purchase price and details of the sale, including estimated service charges, planned works and any known problems with the property. You’ll get this offer within 8 weeks for a freehold property, or 12 weeks for a leasehold property GAS CONTRACTOR INFORMATION Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
CLARION ONLINE ACCOUNT GUIDE Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
AFFORDABLE AND PRIVATE HOUSING Rent4Less: affordable housing scheme. Our Rent4Less properties are affordable homes that are priced at 80% or less of their market price. They’re available to working households on initial six-year fixed-term tenancies. Properties are advertised on Zoopla. In addition to the eligibility criteria under our allocations policy, to rent aSOCIAL HOUSING
To qualify for our social housing you need to: be 18 or older (or 16 with an adult guaranteeing the rent until you’re 18) be resident in the UK and have the right to rent. be nominated by a local council. or. be a Clarion tenant, who by moving makes a home available. HOME AIDS AND ADAPTATIONS Common minor home adaptations include: grab rails usually near a bath or toilet. handrails – to make stairs and steps safer. lever taps – to make it easier to turn taps on and off. alert devices – installing or updating alert devices to improve safety (eg fire alarms, smoke detectors and carbon monoxide detectors) visibilityimprovements
HOW TO BUY YOUR HOME Step 2: accept your offer. If you’re able to buy your home, you’ll receive an offer notice outlining the purchase price and details of the sale, including estimated service charges, planned works and any known problems with the property. You’ll get this offer within 8 weeks for a freehold property, or 12 weeks for a leasehold propertySHARED OWNERS
This is a process known as staircasing. You can staircase as many times as you like to reach 100%, though each additional share must be at least 10%. For some older homes, it’s not possible to buy a full 100% share. Your lease will say if this is the case. Each time you staircase, you need to pay some associated costs, such as a propertyREQUEST A REPAIR
When you report an emergency repair, you won’t get a set appointment time, because our response team will respond as soon as possible, always within 24 hours. Although they will try to fix the issue, the response team may only be able to make the situation safe. If this is the case, we’ll arrange another appointment for additional work. REPAIRS AND MAINTENANCE Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
RENT A GARAGE, PARKING SPACE OR SHED Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
EMERGENCY REPAIRS
Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
CLARION HOUSING ASSOCIATIONFOR LEASEHOLDERSABOUT USCRIME AND ANTISOCIAL BEHAVIOURCLARION FUTURESEVENTS Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
MY HOME | CLARION
Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
PAYMENTS, RENTS AND CHARGES Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
CLARION ONLINE ACCOUNT GUIDE Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
AFFORDABLE AND PRIVATE HOUSING Rent4Less: affordable housing scheme. Our Rent4Less properties are affordable homes that are priced at 80% or less of their market price. They’re available to working households on initial six-year fixed-term tenancies. Properties are advertised on Zoopla. In addition to the eligibility criteria under our allocations policy, to rent a CONTACT US | CLARION Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
WAYS TO PAY
Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
HOME AIDS AND ADAPTATIONS Common minor home adaptations include: grab rails usually near a bath or toilet. handrails – to make stairs and steps safer. lever taps – to make it easier to turn taps on and off. alert devices – installing or updating alert devices to improve safety (eg fire alarms, smoke detectors and carbon monoxide detectors) visibilityimprovements
HOW TO BUY YOUR HOME Step 2: accept your offer. If you’re able to buy your home, you’ll receive an offer notice outlining the purchase price and details of the sale, including estimated service charges, planned works and any known problems with the property. You’ll get this offer within 8 weeks for a freehold property, or 12 weeks for a leasehold property GAS CONTRACTOR INFORMATION Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
CLARION HOUSING ASSOCIATIONFOR LEASEHOLDERSABOUT USCRIME AND ANTISOCIAL BEHAVIOURCLARION FUTURESEVENTS Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
MY HOME | CLARION
Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
PAYMENTS, RENTS AND CHARGES Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
CLARION ONLINE ACCOUNT GUIDE Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
AFFORDABLE AND PRIVATE HOUSING Rent4Less: affordable housing scheme. Our Rent4Less properties are affordable homes that are priced at 80% or less of their market price. They’re available to working households on initial six-year fixed-term tenancies. Properties are advertised on Zoopla. In addition to the eligibility criteria under our allocations policy, to rent a CONTACT US | CLARION Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
WAYS TO PAY
Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
HOME AIDS AND ADAPTATIONS Common minor home adaptations include: grab rails usually near a bath or toilet. handrails – to make stairs and steps safer. lever taps – to make it easier to turn taps on and off. alert devices – installing or updating alert devices to improve safety (eg fire alarms, smoke detectors and carbon monoxide detectors) visibilityimprovements
HOW TO BUY YOUR HOME Step 2: accept your offer. If you’re able to buy your home, you’ll receive an offer notice outlining the purchase price and details of the sale, including estimated service charges, planned works and any known problems with the property. You’ll get this offer within 8 weeks for a freehold property, or 12 weeks for a leasehold property GAS CONTRACTOR INFORMATION Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
CLARION ONLINE ACCOUNT GUIDE Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
AFFORDABLE AND PRIVATE HOUSING Rent4Less: affordable housing scheme. Our Rent4Less properties are affordable homes that are priced at 80% or less of their market price. They’re available to working households on initial six-year fixed-term tenancies. Properties are advertised on Zoopla. In addition to the eligibility criteria under our allocations policy, to rent aSOCIAL HOUSING
To qualify for our social housing you need to: be 18 or older (or 16 with an adult guaranteeing the rent until you’re 18) be resident in the UK and have the right to rent. be nominated by a local council. or. be a Clarion tenant, who by moving makes a home available. HOME AIDS AND ADAPTATIONS Common minor home adaptations include: grab rails usually near a bath or toilet. handrails – to make stairs and steps safer. lever taps – to make it easier to turn taps on and off. alert devices – installing or updating alert devices to improve safety (eg fire alarms, smoke detectors and carbon monoxide detectors) visibilityimprovements
HOW TO BUY YOUR HOME Step 2: accept your offer. If you’re able to buy your home, you’ll receive an offer notice outlining the purchase price and details of the sale, including estimated service charges, planned works and any known problems with the property. You’ll get this offer within 8 weeks for a freehold property, or 12 weeks for a leasehold propertySHARED OWNERS
This is a process known as staircasing. You can staircase as many times as you like to reach 100%, though each additional share must be at least 10%. For some older homes, it’s not possible to buy a full 100% share. Your lease will say if this is the case. Each time you staircase, you need to pay some associated costs, such as a propertyREQUEST A REPAIR
When you report an emergency repair, you won’t get a set appointment time, because our response team will respond as soon as possible, always within 24 hours. Although they will try to fix the issue, the response team may only be able to make the situation safe. If this is the case, we’ll arrange another appointment for additional work. REPAIRS AND MAINTENANCE Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
RENT A GARAGE, PARKING SPACE OR SHED Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
EMERGENCY REPAIRS
Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s15
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* Close Our priority during the coronavirus outbreak is to do everything we can to best protect our residents and staff. Read more * Close Resident Survey - Enventure Research will be conducting 2,300 telephone interviews with residents on our behalf during May andJune. Find out more
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350,000 people call a Clarion home their home PERSONALISE YOUR WEBSITE EXPERIENCE Enter your postcode to access services, updates and news local to you. Your postcode is: Change postcode INTRODUCING ON MY WAY Coming soon, our new repairs messaging service. CORONAVIRUS UPDATE FOR RESIDENTS Michelle Reynolds updates on Coronovirus.FIRE SAFETY
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HIGHLIGHTS 2018-19
"I don't think I would have been able to do this on my own, Clarion were there to help me." Read Michelle's storyJOBS AND TRAINING
See how training helped Darren change his life and start a new career. RESIDENT INVOLVEMENT MID YEAR HIGHLIGHTS… There are lots of ways to have your say, with local opportunities including focus groups, community inspections and residentassociations.
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SE1 2DA
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* __ Clarion Housing on Facebook * __ Clarion Housing on Twitter * __ Clarion on LinkedIn Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s 15 largest housing associations). VAT no 675646394. Clarion Housing Association Limited’s registered office is at Level 6, 6 More London Place, Tooley Street, London SE1 2DA.ORIGINAL TEXT
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