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industries.
CLIENTS | MANSFIELD LIVE Experience. Facilitated over 100,000 mystery shopper visits for different industries in Hong Kong, Macau and China, such as cosmetic, fashion, jewelry, electronics, fast-food, restaurants, entertainment, banks, property management, telecommunications, telephone hotlines, insurance, government and non-profit organizations. First to applymystery
SERVICE | MANSFIELD LIVE New service development, customer insights, needs understanding, etc. Sales & Service Training. Heart Felt Service. Difficult Customers.Professional Sales
SALES & SERVICE TRAINING This is an introductory course for salespeople of different industries. This course aims to improve selling skills by introducing the basic concepts, skills and best practice of selling.MYSTERY SHOPPING
Question 1: Mystery shoppers could easily expose their identity. Cause 1: Mystery shoppers lack enough training. Some of them even implement tasks without training. Cause 2: If a mystery shopper visits a shop several times within a short period, his identity could easily be exposed. Solution:Agencies must train mystery shoppers how toconceal
MARKET RESEARCH
Market research is an essential component of a business plan for start-up businesses. If market research does not indicate a demand for the product or service, the proposed business will not likely be viable. Monitor industry and economic trends and develop strategies toFOCUS GROUP
Focus group is one of the most commonly used market research tool to collect qualitative data from experts or individuals. A small group of people (typically 6-10) will be asked to discuss their preferences and beliefs under the guidance of a moderator (interviewer). 銷售及服務培訓 本課程資深導師擁有30年專業銷售及管理經驗,會為學員分享一套既實用且具啟發性的銷售觀念:「匠心」銷售心法。. 另外,導師亦會巨細無遺地將一些重要的專業銷售技巧與學員分享。. . 淺談消費市場的變化及顧客期望. 如何在瞬息萬變的商界穩步向前. 專業 MANSFIELD CONSULTING LTD.|HONG KONG|MYSTERY …TRANSLATE THIS PAGE 萬賢堂是香港最具創新性和專業的神秘顧客調查及企業培訓顧問公司,協助企業提升銷售業績,改善服務水平。 Mansfield Consulting Ltd. provides professional market research (mystery shopping, survey, focus group) and training services to SMEs and multi-national companies in Hong Kong. MANSFIELD CONSULTING LTD.|HONG …TRANSLATE THIS PAGE 萬賢堂是香港最具創新性和專業的神秘顧客調查及企業培訓顧問公司,協助企業提升銷售業績,改善服務水平。 Mansfield Consulting Ltd. provides professional market research (mystery shopping, survey, focus group) and training services to SMEs and multi-national companies in Hong Kong. TEAM | MANSFIELD LIVE Winnie Wong. Winnie Wong, co-founder of Mansfield Consulting Limited, graduated from the University of British Columbia with a Bachelor of Commerce degree. She has over 20 years of experience in marketing, research, CRM and has held managerial positions at multinational companies in advertising, office supplies, and telecommunicationindustries.
CLIENTS | MANSFIELD LIVE Experience. Facilitated over 100,000 mystery shopper visits for different industries in Hong Kong, Macau and China, such as cosmetic, fashion, jewelry, electronics, fast-food, restaurants, entertainment, banks, property management, telecommunications, telephone hotlines, insurance, government and non-profit organizations. First to applymystery
SERVICE | MANSFIELD LIVE New service development, customer insights, needs understanding, etc. Sales & Service Training. Heart Felt Service. Difficult Customers.Professional Sales
SALES & SERVICE TRAINING This is an introductory course for salespeople of different industries. This course aims to improve selling skills by introducing the basic concepts, skills and best practice of selling.MYSTERY SHOPPING
Question 1: Mystery shoppers could easily expose their identity. Cause 1: Mystery shoppers lack enough training. Some of them even implement tasks without training. Cause 2: If a mystery shopper visits a shop several times within a short period, his identity could easily be exposed. Solution:Agencies must train mystery shoppers how toconceal
MARKET RESEARCH
Market research is an essential component of a business plan for start-up businesses. If market research does not indicate a demand for the product or service, the proposed business will not likely be viable. Monitor industry and economic trends and develop strategies toFOCUS GROUP
Focus group is one of the most commonly used market research tool to collect qualitative data from experts or individuals. A small group of people (typically 6-10) will be asked to discuss their preferences and beliefs under the guidance of a moderator (interviewer). 銷售及服務培訓 本課程資深導師擁有30年專業銷售及管理經驗,會為學員分享一套既實用且具啟發性的銷售觀念:「匠心」銷售心法。. 另外,導師亦會巨細無遺地將一些重要的專業銷售技巧與學員分享。. . 淺談消費市場的變化及顧客期望. 如何在瞬息萬變的商界穩步向前. 專業 MANSFIELD CONSULTING LTD.|HONG KONG|MYSTERY …TRANSLATE THIS PAGE 萬賢堂是香港最具創新性和專業的神秘顧客調查及企業培訓顧問公司,協助企業提升銷售業績,改善服務水平。 Mansfield Consulting Ltd. provides professional market research (mystery shopping, survey, focus group) and training services to SMEs and multi-national companies in Hong Kong. MANSFIELD CONSULTING LTD.|HONG …TRANSLATE THIS PAGE 萬賢堂是香港最具創新性和專業的神秘顧客調查及企業培訓顧問公司,協助企業提升銷售業績,改善服務水平。 Mansfield Consulting Ltd. provides professional market research (mystery shopping, survey, focus group) and training services to SMEs and multi-national companies in Hong Kong. NEWS | MANSFIELD LIVE Mansfield Consulting Ltd. Unit 13, 11/F, Block A2, Yau Tong Industrial City, 17 Ko Fai Road, Yau Tong 銷售及服務培訓 本課程資深導師擁有30年專業銷售及管理經驗,會為學員分享一套既實用且具啟發性的銷售觀念:「匠心」銷售心法。. 另外,導師亦會巨細無遺地將一些重要的專業銷售技巧與學員分享。. . 淺談消費市場的變化及顧客期望. 如何在瞬息萬變的商界穩步向前. 專業市場調查
市場調查包括收集有關公司的數據和意見,然後對其進行分析,深入了解市場需求。. 市場研究的結果將用於幫助企業制定市場戰略,改善運營和因應顧客需要做出更明智的決策。. 雖然市場研究對於創業企業至關重要,但對於老牌企業來說,也可以從市場調查焦點小組
焦點小組是其中一項最常用來收集專家或個人意見的市場研究工具。. 參加者(通常為6-10人)會在主持人的帶領下,討論自己的想法和觀點。. 焦點小組可為市場部主管或企業決策者帶來以下的成果:. . 協助企業發掘業務發展方向. 尋找新服務概念.測試新產品
團隊成長工作坊 香港人工作繁忙、節奏急速、壓力大。「企業良茶」是職場人士的心靈消暑課程。《黃帝內經》說「上工治未病」,當問題出現時再作處理,往往已經太遲。「事」的問題往往不難處理,最難是「人」的問題。我們不是機器,而是有情緒、感情丶會思考丶有創造力的人。這個課程是希望以交流方式,讓大家 (2014-2-6) HONG KONG BARRIER FREE DINING MYSTERY SHOPPER Mystery Shopping Research Found that Most Chain Restaurants Failed to Meet Accessibility Requirements 75% Physically Disabled Have Discrimination Experience When Dining Out The HK Red Cross John F. Kennedy Centre Alumni Association announced the "Hong Kong Restaurant Mystery Shopping Accessibility Research" results today. (2017-10-05) SCMP INTERVIEW Demand for mystery shoppers rises as banks, shops want better service quality Industry players say a rising number of financial firms use mystery shoppers to ensure that their staff comply with regulatory requirements The world of mystery shoppers has become less obscure to businesses in Hong Kong, which are increasingly turning to the shoppers to identify problems in order to raise service (2017-10-05) SCMP INTERVIEW 2 Here is what a mystery shopper’s job is like Pinky Lee Ngan-ming, is an actor with one role to play – a shopper. As a full-time mystery shopper, she would drop in at a restaurant for a meal, inquire about the services at a beauty salon, go to a bank to open an investment account and check out wedding ring options at a jewellery shop. And all for the purpose of picking out any of the MANSFIELD CONSULTING LTD.|HONG KONG|MYSTERY …TRANSLATE THIS PAGE 萬賢堂是香港最具創新性和專業的神秘顧客調查及企業培訓顧問公司,協助企業提升銷售業績,改善服務水平。 Mansfield Consulting Ltd. provides professional market research (mystery shopping, survey, focus group) and training services to SMEs and multi-national companies in Hong Kong. MANSFIELD CONSULTING LTD.|HONG …TRANSLATE THIS PAGE 萬賢堂是香港最具創新性和專業的神秘顧客調查及企業培訓顧問公司,協助企業提升銷售業績,改善服務水平。 Mansfield Consulting Ltd. provides professional market research (mystery shopping, survey, focus group) and training services to SMEs and multi-national companies in Hong Kong. TEAM | MANSFIELD LIVE Winnie Wong. Winnie Wong, co-founder of Mansfield Consulting Limited, graduated from the University of British Columbia with a Bachelor of Commerce degree. She has over 20 years of experience in marketing, research, CRM and has held managerial positions at multinational companies in advertising, office supplies, and telecommunicationindustries.
CLIENTS | MANSFIELD LIVE Experience. Facilitated over 100,000 mystery shopper visits for different industries in Hong Kong, Macau and China, such as cosmetic, fashion, jewelry, electronics, fast-food, restaurants, entertainment, banks, property management, telecommunications, telephone hotlines, insurance, government and non-profit organizations. First to applymystery
SERVICE | MANSFIELD LIVE New service development, customer insights, needs understanding, etc. Sales & Service Training. Heart Felt Service. Difficult Customers.Professional Sales
SALES & SERVICE TRAINING This is an introductory course for salespeople of different industries. This course aims to improve selling skills by introducing the basic concepts, skills and best practice of selling.MYSTERY SHOPPING
Question 1: Mystery shoppers could easily expose their identity. Cause 1: Mystery shoppers lack enough training. Some of them even implement tasks without training. Cause 2: If a mystery shopper visits a shop several times within a short period, his identity could easily be exposed. Solution:Agencies must train mystery shoppers how toconceal
客戶|萬賢堂管理顧問有限公司 MANSFIELD CONSULTING …TRANSLATE THIS PAGE客戶推薦.
多謝萬賢堂的每一位神秘顧客在過去兩年的時間裡,用認真及專業的態度到訪每一間分店進行巡查,協助我們監督前線員工的工作表現及分店營運。. 另外,每月巡查報告能有效協助我們持續改善日常的服務態度。. 希望你們在往後的日子裡,仍然能以FOCUS GROUP
Focus group is one of the most commonly used market research tool to collect qualitative data from experts or individuals. A small group of people (typically 6-10) will be asked to discuss their preferences and beliefs under the guidance of a moderator (interviewer).市場調查
市場調查包括收集有關公司的數據和意見,然後對其進行分析,深入了解市場需求。. 市場研究的結果將用於幫助企業制定市場戰略,改善運營和因應顧客需要做出更明智的決策。. 雖然市場研究對於創業企業至關重要,但對於老牌企業來說,也可以從市場調查 MANSFIELD CONSULTING LTD.|HONG KONG|MYSTERY …TRANSLATE THIS PAGE 萬賢堂是香港最具創新性和專業的神秘顧客調查及企業培訓顧問公司,協助企業提升銷售業績,改善服務水平。 Mansfield Consulting Ltd. provides professional market research (mystery shopping, survey, focus group) and training services to SMEs and multi-national companies in Hong Kong. MANSFIELD CONSULTING LTD.|HONG …TRANSLATE THIS PAGE 萬賢堂是香港最具創新性和專業的神秘顧客調查及企業培訓顧問公司,協助企業提升銷售業績,改善服務水平。 Mansfield Consulting Ltd. provides professional market research (mystery shopping, survey, focus group) and training services to SMEs and multi-national companies in Hong Kong. TEAM | MANSFIELD LIVE Winnie Wong. Winnie Wong, co-founder of Mansfield Consulting Limited, graduated from the University of British Columbia with a Bachelor of Commerce degree. She has over 20 years of experience in marketing, research, CRM and has held managerial positions at multinational companies in advertising, office supplies, and telecommunicationindustries.
CLIENTS | MANSFIELD LIVE Experience. Facilitated over 100,000 mystery shopper visits for different industries in Hong Kong, Macau and China, such as cosmetic, fashion, jewelry, electronics, fast-food, restaurants, entertainment, banks, property management, telecommunications, telephone hotlines, insurance, government and non-profit organizations. First to applymystery
SERVICE | MANSFIELD LIVE New service development, customer insights, needs understanding, etc. Sales & Service Training. Heart Felt Service. Difficult Customers.Professional Sales
SALES & SERVICE TRAINING This is an introductory course for salespeople of different industries. This course aims to improve selling skills by introducing the basic concepts, skills and best practice of selling.MYSTERY SHOPPING
Question 1: Mystery shoppers could easily expose their identity. Cause 1: Mystery shoppers lack enough training. Some of them even implement tasks without training. Cause 2: If a mystery shopper visits a shop several times within a short period, his identity could easily be exposed. Solution:Agencies must train mystery shoppers how toconceal
客戶|萬賢堂管理顧問有限公司 MANSFIELD CONSULTING …TRANSLATE THIS PAGE客戶推薦.
多謝萬賢堂的每一位神秘顧客在過去兩年的時間裡,用認真及專業的態度到訪每一間分店進行巡查,協助我們監督前線員工的工作表現及分店營運。. 另外,每月巡查報告能有效協助我們持續改善日常的服務態度。. 希望你們在往後的日子裡,仍然能以FOCUS GROUP
Focus group is one of the most commonly used market research tool to collect qualitative data from experts or individuals. A small group of people (typically 6-10) will be asked to discuss their preferences and beliefs under the guidance of a moderator (interviewer).市場調查
市場調查包括收集有關公司的數據和意見,然後對其進行分析,深入了解市場需求。. 市場研究的結果將用於幫助企業制定市場戰略,改善運營和因應顧客需要做出更明智的決策。. 雖然市場研究對於創業企業至關重要,但對於老牌企業來說,也可以從市場調查 NEWS | MANSFIELD LIVE Mansfield Consulting Ltd. Unit 13, 11/F, Block A2, Yau Tong Industrial City, 17 Ko Fai Road, Yau Tong 客戶|萬賢堂管理顧問有限公司 MANSFIELD CONSULTING …TRANSLATE THIS PAGE客戶推薦.
多謝萬賢堂的每一位神秘顧客在過去兩年的時間裡,用認真及專業的態度到訪每一間分店進行巡查,協助我們監督前線員工的工作表現及分店營運。. 另外,每月巡查報告能有效協助我們持續改善日常的服務態度。. 希望你們在往後的日子裡,仍然能以 TEAM GROWTH WORKSHOP Work life in Hong Kong can sometimes be hectic and stressful. "Corp tea" is like the Chinese herbal tea for the spiritual mind of busy working individuals.MANAGEMENT COURSE
"The Art of War" is not only a book of tactical strategies, but also an operation manual for leaders. Under the leadership of Sun Tzu, team members are not only harmonized but also motivated to數碼營銷課程
日期:2020年6月19日. 時間:1430 - 1630 (2小時) 費用:每位$100. 參加者: 零售,飲食及金融業主管. 會議軟件: Google Meet (登入密碼會於活動前一天以電郵發送)FOCUS GROUP
Focus group is one of the most commonly used market research tool to collect qualitative data from experts or individuals. A small group of people (typically 6-10) will be asked to discuss their preferences and beliefs under the guidance of a moderator (interviewer).市場調查
市場調查包括收集有關公司的數據和意見,然後對其進行分析,深入了解市場需求。. 市場研究的結果將用於幫助企業制定市場戰略,改善運營和因應顧客需要做出更明智的決策。. 雖然市場研究對於創業企業至關重要,但對於老牌企業來說,也可以從市場調查 銷售及服務培訓 本課程資深導師擁有30年專業銷售及管理經驗,會為學員分享一套既實用且具啟發性的銷售觀念:「匠心」銷售心法。. 另外,導師亦會巨細無遺地將一些重要的專業銷售技巧與學員分享。. . 淺談消費市場的變化及顧客期望. 如何在瞬息萬變的商界穩步向前. 專業 團隊成長工作坊 香港人工作繁忙、節奏急速、壓力大。「企業良茶」是職場人士的心靈消暑課程。《黃帝內經》說「上工治未病」,當問題出現時再作處理,往往已經太遲。「事」的問題往往不難處理,最難是「人」的問題。我們不是機器,而是有情緒、感情丶會思考丶有創造力的人。 (2017-10-05) SCMP INTERVIEW Demand for mystery shoppers rises as banks, shops want better service quality Industry players say a rising number of financial firms use mystery shoppers to ensure that their staff comply with regulatory requirements The world of mystery shoppers has become less obscure to businesses in Hong Kong, which are increasingly turning to the shoppers to identify problems in order to raise service MANSFIELD CONSULTING LTD.|HONG KONG|MYSTERY …TRANSLATE THIS PAGE 萬賢堂是香港最具創新性和專業的神秘顧客調查及企業培訓顧問公司,協助企業提升銷售業績,改善服務水平。 Mansfield Consulting Ltd. provides professional market research (mystery shopping, survey, focus group) and training services to SMEs and multi-national companies in Hong Kong. MANSFIELD CONSULTING LTD.|HONG …TRANSLATE THIS PAGE 萬賢堂是香港最具創新性和專業的神秘顧客調查及企業培訓顧問公司,協助企業提升銷售業績,改善服務水平。 Mansfield Consulting Ltd. provides professional market research (mystery shopping, survey, focus group) and training services to SMEs and multi-national companies in Hong Kong. NEWS | MANSFIELD LIVE Mansfield Consulting Ltd. Unit 13, 11/F, Block A2, Yau Tong Industrial City, 17 Ko Fai Road, Yau Tong TEAM | MANSFIELD LIVE Winnie Wong. Winnie Wong, co-founder of Mansfield Consulting Limited, graduated from the University of British Columbia with a Bachelor of Commerce degree. She has over 20 years of experience in marketing, research, CRM and has held managerial positions at multinational companies in advertising, office supplies, and telecommunicationindustries.
CLIENTS | MANSFIELD LIVE Experience. Facilitated over 100,000 mystery shopper visits for different industries in Hong Kong, Macau and China, such as cosmetic, fashion, jewelry, electronics, fast-food, restaurants, entertainment, banks, property management, telecommunications, telephone hotlines, insurance, government and non-profit organizations. First to applymystery
SERVICE | MANSFIELD LIVE New service development, customer insights, needs understanding, etc. Sales & Service Training. Heart Felt Service. Difficult Customers.Professional Sales
SALES & SERVICE TRAINING This is an introductory course for salespeople of different industries. This course aims to improve selling skills by introducing the basic concepts, skills and best practice of selling.MYSTERY SHOPPING
Question 1: Mystery shoppers could easily expose their identity. Cause 1: Mystery shoppers lack enough training. Some of them even implement tasks without training. Cause 2: If a mystery shopper visits a shop several times within a short period, his identity could easily be exposed. Solution:Agencies must train mystery shoppers how toconceal
FOCUS GROUP
Focus group is one of the most commonly used market research tool to collect qualitative data from experts or individuals. A small group of people (typically 6-10) will be asked to discuss their preferences and beliefs under the guidance of a moderator (interviewer). 銷售及服務培訓 本課程資深導師擁有30年專業銷售及管理經驗,會為學員分享一套既實用且具啟發性的銷售觀念:「匠心」銷售心法。. 另外,導師亦會巨細無遺地將一些重要的專業銷售技巧與學員分享。. . 淺談消費市場的變化及顧客期望. 如何在瞬息萬變的商界穩步向前. 專業 MANSFIELD CONSULTING LTD.|HONG KONG|MYSTERY …TRANSLATE THIS PAGE 萬賢堂是香港最具創新性和專業的神秘顧客調查及企業培訓顧問公司,協助企業提升銷售業績,改善服務水平。 Mansfield Consulting Ltd. provides professional market research (mystery shopping, survey, focus group) and training services to SMEs and multi-national companies in Hong Kong. MANSFIELD CONSULTING LTD.|HONG …TRANSLATE THIS PAGE 萬賢堂是香港最具創新性和專業的神秘顧客調查及企業培訓顧問公司,協助企業提升銷售業績,改善服務水平。 Mansfield Consulting Ltd. provides professional market research (mystery shopping, survey, focus group) and training services to SMEs and multi-national companies in Hong Kong. NEWS | MANSFIELD LIVE Mansfield Consulting Ltd. Unit 13, 11/F, Block A2, Yau Tong Industrial City, 17 Ko Fai Road, Yau Tong TEAM | MANSFIELD LIVE Winnie Wong. Winnie Wong, co-founder of Mansfield Consulting Limited, graduated from the University of British Columbia with a Bachelor of Commerce degree. She has over 20 years of experience in marketing, research, CRM and has held managerial positions at multinational companies in advertising, office supplies, and telecommunicationindustries.
CLIENTS | MANSFIELD LIVE Experience. Facilitated over 100,000 mystery shopper visits for different industries in Hong Kong, Macau and China, such as cosmetic, fashion, jewelry, electronics, fast-food, restaurants, entertainment, banks, property management, telecommunications, telephone hotlines, insurance, government and non-profit organizations. First to applymystery
SERVICE | MANSFIELD LIVE New service development, customer insights, needs understanding, etc. Sales & Service Training. Heart Felt Service. Difficult Customers.Professional Sales
SALES & SERVICE TRAINING This is an introductory course for salespeople of different industries. This course aims to improve selling skills by introducing the basic concepts, skills and best practice of selling.MYSTERY SHOPPING
Question 1: Mystery shoppers could easily expose their identity. Cause 1: Mystery shoppers lack enough training. Some of them even implement tasks without training. Cause 2: If a mystery shopper visits a shop several times within a short period, his identity could easily be exposed. Solution:Agencies must train mystery shoppers how toconceal
FOCUS GROUP
Focus group is one of the most commonly used market research tool to collect qualitative data from experts or individuals. A small group of people (typically 6-10) will be asked to discuss their preferences and beliefs under the guidance of a moderator (interviewer). 銷售及服務培訓 本課程資深導師擁有30年專業銷售及管理經驗,會為學員分享一套既實用且具啟發性的銷售觀念:「匠心」銷售心法。. 另外,導師亦會巨細無遺地將一些重要的專業銷售技巧與學員分享。. . 淺談消費市場的變化及顧客期望. 如何在瞬息萬變的商界穩步向前. 專業 NEWS | MANSFIELD LIVE Mansfield Consulting Ltd. Unit 13, 11/F, Block A2, Yau Tong Industrial City, 17 Ko Fai Road, Yau TongMANAGEMENT COURSE
"The Art of War" is not only a book of tactical strategies, but also an operation manual for leaders. Under the leadership of Sun Tzu, team members are not only harmonized but also motivated to TEAM GROWTH WORKSHOP Work life in Hong Kong can sometimes be hectic and stressful. "Corp tea" is like the Chinese herbal tea for the spiritual mind of busy working individuals. 客戶|萬賢堂管理顧問有限公司 MANSFIELD CONSULTING …TRANSLATE THIS PAGE客戶推薦.
多謝萬賢堂的每一位神秘顧客在過去兩年的時間裡,用認真及專業的態度到訪每一間分店進行巡查,協助我們監督前線員工的工作表現及分店營運。. 另外,每月巡查報告能有效協助我們持續改善日常的服務態度。. 希望你們在往後的日子裡,仍然能以數碼營銷課程
日期:2020年6月19日. 時間:1430 - 1630 (2小時) 費用:每位$100. 參加者: 零售,飲食及金融業主管. 會議軟件: Google Meet (登入密碼會於活動前一天以電郵發送) 銷售及服務培訓 本課程資深導師擁有30年專業銷售及管理經驗,會為學員分享一套既實用且具啟發性的銷售觀念:「匠心」銷售心法。. 另外,導師亦會巨細無遺地將一些重要的專業銷售技巧與學員分享。. . 淺談消費市場的變化及顧客期望. 如何在瞬息萬變的商界穩步向前. 專業市場調查
市場調查包括收集有關公司的數據和意見,然後對其進行分析,深入了解市場需求。. 市場研究的結果將用於幫助企業制定市場戰略,改善運營和因應顧客需要做出更明智的決策。. 雖然市場研究對於創業企業至關重要,但對於老牌企業來說,也可以從市場調查 團隊成長工作坊 香港人工作繁忙、節奏急速、壓力大。「企業良茶」是職場人士的心靈消暑課程。《黃帝內經》說「上工治未病」,當問題出現時再作處理,往往已經太遲。「事」的問題往往不難處理,最難是「人」的問題。我們不是機器,而是有情緒、感情丶會思考丶有創造力的人。這個課程是希望以交流方式,讓大家 GET STARTED WITH WIX BLOG 萬賢堂管理顧問有限公司. 九龍油塘高輝道17號 油塘工業城a2座. 十一樓十三室 (2017-10-05) SCMP INTERVIEW Demand for mystery shoppers rises as banks, shops want better service quality Industry players say a rising number of financial firms use mystery shoppers to ensure that their staff comply with regulatory requirements The world of mystery shoppers has become less obscure to businesses in Hong Kong, which are increasingly turning to the shoppers to identify problems in order to raise service MANSFIELD CONSULTING LTD.|HONG KONG|MYSTERY …TRANSLATE THIS PAGE 萬賢堂是香港最具創新性和專業的神秘顧客調查及企業培訓顧問公司,協助企業提升銷售業績,改善服務水平。 Mansfield Consulting Ltd. provides professional market research (mystery shopping, survey, focus group) and training services to SMEs and multi-national companies in Hong Kong. MANSFIELD CONSULTING LTD.|HONG …TRANSLATE THIS PAGE 萬賢堂是香港最具創新性和專業的神秘顧客調查及企業培訓顧問公司,協助企業提升銷售業績,改善服務水平。 Mansfield Consulting Ltd. provides professional market research (mystery shopping, survey, focus group) and training services to SMEs and multi-national companies in Hong Kong. NEWS | MANSFIELD LIVE Mansfield Consulting Ltd. Unit 13, 11/F, Block A2, Yau Tong Industrial City, 17 Ko Fai Road, Yau Tong TEAM | MANSFIELD LIVE Winnie Wong. Winnie Wong, co-founder of Mansfield Consulting Limited, graduated from the University of British Columbia with a Bachelor of Commerce degree. She has over 20 years of experience in marketing, research, CRM and has held managerial positions at multinational companies in advertising, office supplies, and telecommunicationindustries.
CLIENTS | MANSFIELD LIVE Experience. Facilitated over 100,000 mystery shopper visits for different industries in Hong Kong, Macau and China, such as cosmetic, fashion, jewelry, electronics, fast-food, restaurants, entertainment, banks, property management, telecommunications, telephone hotlines, insurance, government and non-profit organizations. First to applymystery
SERVICE | MANSFIELD LIVE New service development, customer insights, needs understanding, etc. Sales & Service Training. Heart Felt Service. Difficult Customers.Professional Sales
SALES & SERVICE TRAINING This is an introductory course for salespeople of different industries. This course aims to improve selling skills by introducing the basic concepts, skills and best practice of selling.MYSTERY SHOPPING
Question 1: Mystery shoppers could easily expose their identity. Cause 1: Mystery shoppers lack enough training. Some of them even implement tasks without training. Cause 2: If a mystery shopper visits a shop several times within a short period, his identity could easily be exposed. Solution:Agencies must train mystery shoppers how toconceal
FOCUS GROUP
Focus group is one of the most commonly used market research tool to collect qualitative data from experts or individuals. A small group of people (typically 6-10) will be asked to discuss their preferences and beliefs under the guidance of a moderator (interviewer). 銷售及服務培訓 本課程資深導師擁有30年專業銷售及管理經驗,會為學員分享一套既實用且具啟發性的銷售觀念:「匠心」銷售心法。. 另外,導師亦會巨細無遺地將一些重要的專業銷售技巧與學員分享。. . 淺談消費市場的變化及顧客期望. 如何在瞬息萬變的商界穩步向前. 專業 MANSFIELD CONSULTING LTD.|HONG KONG|MYSTERY …TRANSLATE THIS PAGE 萬賢堂是香港最具創新性和專業的神秘顧客調查及企業培訓顧問公司,協助企業提升銷售業績,改善服務水平。 Mansfield Consulting Ltd. provides professional market research (mystery shopping, survey, focus group) and training services to SMEs and multi-national companies in Hong Kong. MANSFIELD CONSULTING LTD.|HONG …TRANSLATE THIS PAGE 萬賢堂是香港最具創新性和專業的神秘顧客調查及企業培訓顧問公司,協助企業提升銷售業績,改善服務水平。 Mansfield Consulting Ltd. provides professional market research (mystery shopping, survey, focus group) and training services to SMEs and multi-national companies in Hong Kong. NEWS | MANSFIELD LIVE Mansfield Consulting Ltd. Unit 13, 11/F, Block A2, Yau Tong Industrial City, 17 Ko Fai Road, Yau Tong TEAM | MANSFIELD LIVE Winnie Wong. Winnie Wong, co-founder of Mansfield Consulting Limited, graduated from the University of British Columbia with a Bachelor of Commerce degree. She has over 20 years of experience in marketing, research, CRM and has held managerial positions at multinational companies in advertising, office supplies, and telecommunicationindustries.
CLIENTS | MANSFIELD LIVE Experience. Facilitated over 100,000 mystery shopper visits for different industries in Hong Kong, Macau and China, such as cosmetic, fashion, jewelry, electronics, fast-food, restaurants, entertainment, banks, property management, telecommunications, telephone hotlines, insurance, government and non-profit organizations. First to applymystery
SERVICE | MANSFIELD LIVE New service development, customer insights, needs understanding, etc. Sales & Service Training. Heart Felt Service. Difficult Customers.Professional Sales
SALES & SERVICE TRAINING This is an introductory course for salespeople of different industries. This course aims to improve selling skills by introducing the basic concepts, skills and best practice of selling.MYSTERY SHOPPING
Question 1: Mystery shoppers could easily expose their identity. Cause 1: Mystery shoppers lack enough training. Some of them even implement tasks without training. Cause 2: If a mystery shopper visits a shop several times within a short period, his identity could easily be exposed. Solution:Agencies must train mystery shoppers how toconceal
FOCUS GROUP
Focus group is one of the most commonly used market research tool to collect qualitative data from experts or individuals. A small group of people (typically 6-10) will be asked to discuss their preferences and beliefs under the guidance of a moderator (interviewer). 銷售及服務培訓 本課程資深導師擁有30年專業銷售及管理經驗,會為學員分享一套既實用且具啟發性的銷售觀念:「匠心」銷售心法。. 另外,導師亦會巨細無遺地將一些重要的專業銷售技巧與學員分享。. . 淺談消費市場的變化及顧客期望. 如何在瞬息萬變的商界穩步向前. 專業 NEWS | MANSFIELD LIVE Mansfield Consulting Ltd. Unit 13, 11/F, Block A2, Yau Tong Industrial City, 17 Ko Fai Road, Yau TongMANAGEMENT COURSE
"The Art of War" is not only a book of tactical strategies, but also an operation manual for leaders. Under the leadership of Sun Tzu, team members are not only harmonized but also motivated to TEAM GROWTH WORKSHOP Work life in Hong Kong can sometimes be hectic and stressful. "Corp tea" is like the Chinese herbal tea for the spiritual mind of busy working individuals. 客戶|萬賢堂管理顧問有限公司 MANSFIELD CONSULTING …TRANSLATE THIS PAGE客戶推薦.
多謝萬賢堂的每一位神秘顧客在過去兩年的時間裡,用認真及專業的態度到訪每一間分店進行巡查,協助我們監督前線員工的工作表現及分店營運。. 另外,每月巡查報告能有效協助我們持續改善日常的服務態度。. 希望你們在往後的日子裡,仍然能以數碼營銷課程
日期:2020年6月19日. 時間:1430 - 1630 (2小時) 費用:每位$100. 參加者: 零售,飲食及金融業主管. 會議軟件: Google Meet (登入密碼會於活動前一天以電郵發送) 銷售及服務培訓 本課程資深導師擁有30年專業銷售及管理經驗,會為學員分享一套既實用且具啟發性的銷售觀念:「匠心」銷售心法。. 另外,導師亦會巨細無遺地將一些重要的專業銷售技巧與學員分享。. . 淺談消費市場的變化及顧客期望. 如何在瞬息萬變的商界穩步向前. 專業市場調查
市場調查包括收集有關公司的數據和意見,然後對其進行分析,深入了解市場需求。. 市場研究的結果將用於幫助企業制定市場戰略,改善運營和因應顧客需要做出更明智的決策。. 雖然市場研究對於創業企業至關重要,但對於老牌企業來說,也可以從市場調查 團隊成長工作坊 香港人工作繁忙、節奏急速、壓力大。「企業良茶」是職場人士的心靈消暑課程。《黃帝內經》說「上工治未病」,當問題出現時再作處理,往往已經太遲。「事」的問題往往不難處理,最難是「人」的問題。我們不是機器,而是有情緒、感情丶會思考丶有創造力的人。這個課程是希望以交流方式,讓大家 GET STARTED WITH WIX BLOG 萬賢堂管理顧問有限公司. 九龍油塘高輝道17號 油塘工業城a2座. 十一樓十三室 (2017-10-05) SCMP INTERVIEW Demand for mystery shoppers rises as banks, shops want better service quality Industry players say a rising number of financial firms use mystery shoppers to ensure that their staff comply with regulatory requirements The world of mystery shoppers has become less obscure to businesses in Hong Kong, which are increasingly turning to the shoppers to identify problems in order to raise service MANSFIELD CONSULTING LTD.|HONG KONG|MYSTERY …TRANSLATE THIS PAGE 萬賢堂是香港最具創新性和專業的神秘顧客調查及企業培訓顧問公司,協助企業提升銷售業績,改善服務水平。 Mansfield Consulting Ltd. provides professional market research (mystery shopping, survey, focus group) and training services to SMEs and multi-national companies in Hong Kong. MANSFIELD CONSULTING LTD.|HONG …TRANSLATE THIS PAGE 萬賢堂是香港最具創新性和專業的神秘顧客調查及企業培訓顧問公司,協助企業提升銷售業績,改善服務水平。 Mansfield Consulting Ltd. provides professional market research (mystery shopping, survey, focus group) and training services to SMEs and multi-national companies in Hong Kong. NEWS | MANSFIELD LIVE Mansfield Consulting Ltd. Unit 13, 11/F, Block A2, Yau Tong Industrial City, 17 Ko Fai Road, Yau Tong TEAM | MANSFIELD LIVE Winnie Wong. Winnie Wong, co-founder of Mansfield Consulting Limited, graduated from the University of British Columbia with a Bachelor of Commerce degree. She has over 20 years of experience in marketing, research, CRM and has held managerial positions at multinational companies in advertising, office supplies, and telecommunicationindustries.
CLIENTS | MANSFIELD LIVE Experience. Facilitated over 100,000 mystery shopper visits for different industries in Hong Kong, Macau and China, such as cosmetic, fashion, jewelry, electronics, fast-food, restaurants, entertainment, banks, property management, telecommunications, telephone hotlines, insurance, government and non-profit organizations. First to applymystery
SERVICE | MANSFIELD LIVE New service development, customer insights, needs understanding, etc. Sales & Service Training. Heart Felt Service. Difficult Customers.Professional Sales
SALES & SERVICE TRAINING This is an introductory course for salespeople of different industries. This course aims to improve selling skills by introducing the basic concepts, skills and best practice of selling.MYSTERY SHOPPING
Question 1: Mystery shoppers could easily expose their identity. Cause 1: Mystery shoppers lack enough training. Some of them even implement tasks without training. Cause 2: If a mystery shopper visits a shop several times within a short period, his identity could easily be exposed. Solution:Agencies must train mystery shoppers how toconceal
FOCUS GROUP
Focus group is one of the most commonly used market research tool to collect qualitative data from experts or individuals. A small group of people (typically 6-10) will be asked to discuss their preferences and beliefs under the guidance of a moderator (interviewer). 銷售及服務培訓 本課程資深導師擁有30年專業銷售及管理經驗,會為學員分享一套既實用且具啟發性的銷售觀念:「匠心」銷售心法。. 另外,導師亦會巨細無遺地將一些重要的專業銷售技巧與學員分享。. . 淺談消費市場的變化及顧客期望. 如何在瞬息萬變的商界穩步向前. 專業 MANSFIELD CONSULTING LTD.|HONG KONG|MYSTERY …TRANSLATE THIS PAGE 萬賢堂是香港最具創新性和專業的神秘顧客調查及企業培訓顧問公司,協助企業提升銷售業績,改善服務水平。 Mansfield Consulting Ltd. provides professional market research (mystery shopping, survey, focus group) and training services to SMEs and multi-national companies in Hong Kong. MANSFIELD CONSULTING LTD.|HONG …TRANSLATE THIS PAGE 萬賢堂是香港最具創新性和專業的神秘顧客調查及企業培訓顧問公司,協助企業提升銷售業績,改善服務水平。 Mansfield Consulting Ltd. provides professional market research (mystery shopping, survey, focus group) and training services to SMEs and multi-national companies in Hong Kong. NEWS | MANSFIELD LIVE Mansfield Consulting Ltd. Unit 13, 11/F, Block A2, Yau Tong Industrial City, 17 Ko Fai Road, Yau Tong TEAM | MANSFIELD LIVE Winnie Wong. Winnie Wong, co-founder of Mansfield Consulting Limited, graduated from the University of British Columbia with a Bachelor of Commerce degree. She has over 20 years of experience in marketing, research, CRM and has held managerial positions at multinational companies in advertising, office supplies, and telecommunicationindustries.
CLIENTS | MANSFIELD LIVE Experience. Facilitated over 100,000 mystery shopper visits for different industries in Hong Kong, Macau and China, such as cosmetic, fashion, jewelry, electronics, fast-food, restaurants, entertainment, banks, property management, telecommunications, telephone hotlines, insurance, government and non-profit organizations. First to applymystery
SERVICE | MANSFIELD LIVE New service development, customer insights, needs understanding, etc. Sales & Service Training. Heart Felt Service. Difficult Customers.Professional Sales
SALES & SERVICE TRAINING This is an introductory course for salespeople of different industries. This course aims to improve selling skills by introducing the basic concepts, skills and best practice of selling.MYSTERY SHOPPING
Question 1: Mystery shoppers could easily expose their identity. Cause 1: Mystery shoppers lack enough training. Some of them even implement tasks without training. Cause 2: If a mystery shopper visits a shop several times within a short period, his identity could easily be exposed. Solution:Agencies must train mystery shoppers how toconceal
FOCUS GROUP
Focus group is one of the most commonly used market research tool to collect qualitative data from experts or individuals. A small group of people (typically 6-10) will be asked to discuss their preferences and beliefs under the guidance of a moderator (interviewer). 銷售及服務培訓 本課程資深導師擁有30年專業銷售及管理經驗,會為學員分享一套既實用且具啟發性的銷售觀念:「匠心」銷售心法。. 另外,導師亦會巨細無遺地將一些重要的專業銷售技巧與學員分享。. . 淺談消費市場的變化及顧客期望. 如何在瞬息萬變的商界穩步向前. 專業 NEWS | MANSFIELD LIVE Mansfield Consulting Ltd. Unit 13, 11/F, Block A2, Yau Tong Industrial City, 17 Ko Fai Road, Yau Tong TEAM GROWTH WORKSHOP Work life in Hong Kong can sometimes be hectic and stressful. "Corp tea" is like the Chinese herbal tea for the spiritual mind of busy working individuals.MANAGEMENT COURSE
"The Art of War" is not only a book of tactical strategies, but also an operation manual for leaders. Under the leadership of Sun Tzu, team members are not only harmonized but also motivated to 客戶|萬賢堂管理顧問有限公司 MANSFIELD CONSULTING …TRANSLATE THIS PAGE客戶推薦.
多謝萬賢堂的每一位神秘顧客在過去兩年的時間裡,用認真及專業的態度到訪每一間分店進行巡查,協助我們監督前線員工的工作表現及分店營運。. 另外,每月巡查報告能有效協助我們持續改善日常的服務態度。. 希望你們在往後的日子裡,仍然能以數碼營銷課程
日期:2020年6月19日. 時間:1430 - 1630 (2小時) 費用:每位$100. 參加者: 零售,飲食及金融業主管. 會議軟件: Google Meet (登入密碼會於活動前一天以電郵發送) 銷售及服務培訓 本課程資深導師擁有30年專業銷售及管理經驗,會為學員分享一套既實用且具啟發性的銷售觀念:「匠心」銷售心法。. 另外,導師亦會巨細無遺地將一些重要的專業銷售技巧與學員分享。. . 淺談消費市場的變化及顧客期望. 如何在瞬息萬變的商界穩步向前. 專業市場調查
市場調查包括收集有關公司的數據和意見,然後對其進行分析,深入了解市場需求。. 市場研究的結果將用於幫助企業制定市場戰略,改善運營和因應顧客需要做出更明智的決策。. 雖然市場研究對於創業企業至關重要,但對於老牌企業來說,也可以從市場調查 團隊成長工作坊 香港人工作繁忙、節奏急速、壓力大。「企業良茶」是職場人士的心靈消暑課程。《黃帝內經》說「上工治未病」,當問題出現時再作處理,往往已經太遲。「事」的問題往往不難處理,最難是「人」的問題。我們不是機器,而是有情緒、感情丶會思考丶有創造力的人。這個課程是希望以交流方式,讓大家 GET STARTED WITH WIX BLOG 萬賢堂管理顧問有限公司. 九龍油塘高輝道17號 油塘工業城a2座. 十一樓十三室 (2017-10-05) SCMP INTERVIEW Demand for mystery shoppers rises as banks, shops want better service quality Industry players say a rising number of financial firms use mystery shoppers to ensure that their staff comply with regulatory requirements The world of mystery shoppers has become less obscure to businesses in Hong Kong, which are increasingly turning to the shoppers to identify problems in order to raise service MANSFIELD CONSULTING LTD.|HONG KONG|MYSTERY …TRANSLATE THIS PAGE 萬賢堂是香港最具創新性和專業的神秘顧客調查及企業培訓顧問公司,協助企業提升銷售業績,改善服務水平。 Mansfield Consulting Ltd. provides professional market research (mystery shopping, survey, focus group) and training services to SMEs and multi-national companies in Hong Kong. MANSFIELD CONSULTING LTD.|HONG …TRANSLATE THIS PAGE 萬賢堂是香港最具創新性和專業的神秘顧客調查及企業培訓顧問公司,協助企業提升銷售業績,改善服務水平。 Mansfield Consulting Ltd. provides professional market research (mystery shopping, survey, focus group) and training services to SMEs and multi-national companies in Hong Kong. TEAM | MANSFIELD LIVE Winnie Wong. Winnie Wong, co-founder of Mansfield Consulting Limited, graduated from the University of British Columbia with a Bachelor of Commerce degree. She has over 20 years of experience in marketing, research, CRM and has held managerial positions at multinational companies in advertising, office supplies, and telecommunicationindustries.
NEWS | MANSFIELD LIVE Mansfield Consulting Ltd. Unit 13, 11/F, Block A2, Yau Tong Industrial City, 17 Ko Fai Road, Yau Tong CLIENTS | MANSFIELD LIVE Experience. Facilitated over 100,000 mystery shopper visits for different industries in Hong Kong, Macau and China, such as cosmetic, fashion, jewelry, electronics, fast-food, restaurants, entertainment, banks, property management, telecommunications, telephone hotlines, insurance, government and non-profit organizations. First to applymystery
SERVICE | MANSFIELD LIVE New service development, customer insights, needs understanding, etc. Sales & Service Training. Heart Felt Service. Difficult Customers.Professional Sales
SALES & SERVICE TRAINING This is an introductory course for salespeople of different industries. This course aims to improve selling skills by introducing the basic concepts, skills and best practice of selling.MARKET RESEARCH
Market research is an essential component of a business plan for start-up businesses. If market research does not indicate a demand for the product or service, the proposed business will not likely be viable. Monitor industry and economic trends and develop strategies toMYSTERY SHOPPING
Question 1: Mystery shoppers could easily expose their identity. Cause 1: Mystery shoppers lack enough training. Some of them even implement tasks without training. Cause 2: If a mystery shopper visits a shop several times within a short period, his identity could easily be exposed. Solution:Agencies must train mystery shoppers how toconceal
FOCUS GROUP
Focus group is one of the most commonly used market research tool to collect qualitative data from experts or individuals. A small group of people (typically 6-10) will be asked to discuss their preferences and beliefs under the guidance of a moderator (interviewer). MANSFIELD CONSULTING LTD.|HONG KONG|MYSTERY …TRANSLATE THIS PAGE 萬賢堂是香港最具創新性和專業的神秘顧客調查及企業培訓顧問公司,協助企業提升銷售業績,改善服務水平。 Mansfield Consulting Ltd. provides professional market research (mystery shopping, survey, focus group) and training services to SMEs and multi-national companies in Hong Kong. MANSFIELD CONSULTING LTD.|HONG …TRANSLATE THIS PAGE 萬賢堂是香港最具創新性和專業的神秘顧客調查及企業培訓顧問公司,協助企業提升銷售業績,改善服務水平。 Mansfield Consulting Ltd. provides professional market research (mystery shopping, survey, focus group) and training services to SMEs and multi-national companies in Hong Kong. TEAM | MANSFIELD LIVE Winnie Wong. Winnie Wong, co-founder of Mansfield Consulting Limited, graduated from the University of British Columbia with a Bachelor of Commerce degree. She has over 20 years of experience in marketing, research, CRM and has held managerial positions at multinational companies in advertising, office supplies, and telecommunicationindustries.
NEWS | MANSFIELD LIVE Mansfield Consulting Ltd. Unit 13, 11/F, Block A2, Yau Tong Industrial City, 17 Ko Fai Road, Yau Tong CLIENTS | MANSFIELD LIVE Experience. Facilitated over 100,000 mystery shopper visits for different industries in Hong Kong, Macau and China, such as cosmetic, fashion, jewelry, electronics, fast-food, restaurants, entertainment, banks, property management, telecommunications, telephone hotlines, insurance, government and non-profit organizations. First to applymystery
SERVICE | MANSFIELD LIVE New service development, customer insights, needs understanding, etc. Sales & Service Training. Heart Felt Service. Difficult Customers.Professional Sales
SALES & SERVICE TRAINING This is an introductory course for salespeople of different industries. This course aims to improve selling skills by introducing the basic concepts, skills and best practice of selling.MARKET RESEARCH
Market research is an essential component of a business plan for start-up businesses. If market research does not indicate a demand for the product or service, the proposed business will not likely be viable. Monitor industry and economic trends and develop strategies toMYSTERY SHOPPING
Question 1: Mystery shoppers could easily expose their identity. Cause 1: Mystery shoppers lack enough training. Some of them even implement tasks without training. Cause 2: If a mystery shopper visits a shop several times within a short period, his identity could easily be exposed. Solution:Agencies must train mystery shoppers how toconceal
FOCUS GROUP
Focus group is one of the most commonly used market research tool to collect qualitative data from experts or individuals. A small group of people (typically 6-10) will be asked to discuss their preferences and beliefs under the guidance of a moderator (interviewer). NEWS | MANSFIELD LIVE Mansfield Consulting Ltd. Unit 13, 11/F, Block A2, Yau Tong Industrial City, 17 Ko Fai Road, Yau Tong 客戶|萬賢堂管理顧問有限公司 MANSFIELD CONSULTING …TRANSLATE THIS PAGE客戶推薦.
多謝萬賢堂的每一位神秘顧客在過去兩年的時間裡,用認真及專業的態度到訪每一間分店進行巡查,協助我們監督前線員工的工作表現及分店營運。. 另外,每月巡查報告能有效協助我們持續改善日常的服務態度。. 希望你們在往後的日子裡,仍然能以MANAGEMENT COURSE
"The Art of War" is not only a book of tactical strategies, but also an operation manual for leaders. Under the leadership of Sun Tzu, team members are not only harmonized but also motivated to TEAM GROWTH WORKSHOP Work life in Hong Kong can sometimes be hectic and stressful. "Corp tea" is like the Chinese herbal tea for the spiritual mind of busy working individuals.數碼營銷課程
日期:2020年6月19日. 時間:1430 - 1630 (2小時) 費用:每位$100. 參加者: 零售,飲食及金融業主管. 會議軟件: Google Meet (登入密碼會於活動前一天以電郵發送) 銷售及服務培訓 本課程資深導師擁有30年專業銷售及管理經驗,會為學員分享一套既實用且具啟發性的銷售觀念:「匠心」銷售心法。. 另外,導師亦會巨細無遺地將一些重要的專業銷售技巧與學員分享。. . 淺談消費市場的變化及顧客期望. 如何在瞬息萬變的商界穩步向前. 專業市場調查
市場調查包括收集有關公司的數據和意見,然後對其進行分析,深入了解市場需求。. 市場研究的結果將用於幫助企業制定市場戰略,改善運營和因應顧客需要做出更明智的決策。. 雖然市場研究對於創業企業至關重要,但對於老牌企業來說,也可以從市場調查 團隊成長工作坊 香港人工作繁忙、節奏急速、壓力大。「企業良茶」是職場人士的心靈消暑課程。《黃帝內經》說「上工治未病」,當問題出現時再作處理,往往已經太遲。「事」的問題往往不難處理,最難是「人」的問題。我們不是機器,而是有情緒、感情丶會思考丶有創造力的人。 GET STARTED WITH WIX BLOG 萬賢堂管理顧問有限公司. 九龍油塘高輝道17號 油塘工業城a2座. 十一樓十三室 (2017-10-05) SCMP INTERVIEW Demand for mystery shoppers rises as banks, shops want better service quality Industry players say a rising number of financial firms use mystery shoppers to ensure that their staff comply with regulatory requirements The world of mystery shoppers has become less obscure to businesses in Hong Kong, which are increasingly turning to the shoppers to identify problems in order to raise service*
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本公司發現有人冒認本公司職員於【炒散王WorkKing】刊登虛假的招聘廣告。該名騙徒提供之電郵為gmail,而非本公司域名電郵。本公司絕不會要求神秘顧客購買黃金或到財務公司借貸。 如有疑問,請致電3543-1811查詢。對於任何人或組織利用本公司的名義作出不實或欺詐行為,萬賢堂管理顧問有限公司必一定會嚴肅處理,並保留一切追究權利!神秘顧客調查
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萬賢堂的經營宗旨,是希望透過我們的服務來宣揚「以仁為本,以義取利」的經營哲學,冀望能以此目標滙集社會各階層的賢德之士一起學習及成長,共同建立具正面價值觀的企業文化,在獲得商業成果的同時,亦可以為社會作出貢獻。
我們的團隊以聖賢及智者為學習榜樣,力求精進,努力不懈地將所學融入我們的培訓課程、市場調查及顧問服務當中,期望我們的合作夥伴可以從中獲得啟發,在工作及人生上取得突破。萬賢堂的經驗
萬賢堂的市場調查顧問,曾為多間知名品牌及連鎖集團完成超過100,000次神秘顧客調查。無論是服裝連鎖店、餐廳酒樓或銀行,我們的專業顧問,均能提供合適的市場調查服務。
萬賢堂的企業培訓顧問,已為各行業超過一百家公、私營機構提供培訓服務,口碑載譽。我們的顧問緊貼時代脈搏,不斷推陳出新,以迎合企業發展在不同階段的特別需要。客戶推薦
多謝萬賢堂的每一位神秘顧客在過去兩年的時間裡,用認真及專業的態度到訪每一間分店進行巡查,協助我們監督前線員工的工作表現及分店營運。另外,每月巡查報告能有效協助我們持續改善日常的服務態度。 希望你們在往後的日子裡,仍然能以認真及專業的態度,為不斷追求進步的客戶提供服務。*
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萬賢堂管理顧問有限公司 九龍油塘高輝道17號 油塘工業城A2座十一樓十三室
enquiry@mansfieldhk.com 營業部門: 3543-1815 一般查詢: 3543-1811 傳真號碼: 3543-1812 2019 Mansfield Consulting Ltd.Details
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