ONLINE COURSES ON CONFLICT MANAGEMENT AND CHANGE MANAGEMENTABOUTCOURSESASSESSMENTSBOOKSLIVE EVENTSARTICLES This media player enables you to experience an abridged version of Dr. Ralph Kilmann’s “Welcome and Overview” for every one of his online courses on conflict, change, consciousness, and transformation. By watching these informative videos (which vary from 6 to 12 minutes each), you’ll enjoy an engaging preview of what’s provided in TAKE THE THOMAS-KILMANN INSTRUMENT The Thomas-Kilmann Instrument is designed to measure a person’s behavior in conflict situations. “Conflict situations” are those in which the concerns of two people appear to be incompatible. In such conflict situations, we can describe an individual’s behavior along two dimensions: (1) assertiveness, the extent to which the person BULLYING BEHAVIOR AND CONFLICT MANAGEMENT by Ralph H. Kilmann, co-author of the Thomas-Kilmann Conflict Mode Instrument (TKI) Recently, I have been addressing questions about bullying behavior in the workplace and how to use the TKI Conflict Model to help understand and better manage such difficult situations. In my consulting work, I have often had to counsel members and managers who were experienced as making life in the THE COSTS OF ORGANIZATION STRUCTURE A framework and method is proposed for conceptualizing the impact of organization structure on performance and productivity. Also presented is one possible approach for assessing the costs of organization structure – one that assumes that varying degrees of interdependencies can and do exist across divisions. PROBLEM DEFINING AND THE CONSULTING PROCESS Figure 1 shows this conceptualization of consulting as problem defining as well as solving by picturing five genotypic steps: sensing the problem, defining the problem, deriving solutions to the problem, implementing particular solutions, and evaluating the outcomes of the implemented solutions. The cycle then repeats by noting whether a KILMANN BOOKS ON CONFLICT MANAGEMENT & CHANGE MANAGEMENT Conflict and Change. All authored by. Dr. Ralph H. Kilmann. READ DR. KILMANN’S BOOKS AND WORKBOOKS FOR ENHANCING PERSONAL DEVELOPMENT AND QUANTUM TRANSFORMATION. Kilmann Diagnostics is the exclusive provider of online training and certification for interpreting the Thomas-Kilmann Instrument (TKI). Besides having published more than

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HISTORY OF THE THOMAS-KILMANN INSTRUMENT As such, the history of the Thomas-Kilmann Instrument had just embraced gender equality for all time. In the late 1980s, another criticism developed, which concerned the small (and demographically limited) sample that had established our conflict-handling norms. THOMAS-KILMANN CONFLICT MODE INSTRUMENT The Five Conflict-Handling Modes The Thomas-Kilmann Conflict Mode Instrument (TKI) assesses an individual’s behavior in conflict situations—that is, situations in which the concerns of two people appear to be incompatible.

CPP AUTHOR INSIGHTS

Celebrating 40 Years with the TKI Assessment A Summary of My Favorite Insights The first draft of the Thomas-Kilmann Conflict Mode Instrument (TKI) was created USING THE THOMAS-KILMANN CONFLICT MODE INSTRUMENT Once you’ve responded to the TKI, calculated your scores, and profiled your results, you’ll then discover your relative use of all five conflict-handling modes: competing, collaborating, compromising, avoiding, and accommodating. And for these five modes, you’ll be shown which ones you use too much (out of habit) and which ones you

use

ONLINE COURSES ON CONFLICT MANAGEMENT AND CHANGE MANAGEMENTABOUTCOURSESASSESSMENTSBOOKSLIVE EVENTSARTICLES This media player enables you to experience an abridged version of Dr. Ralph Kilmann’s “Welcome and Overview” for every one of his online courses on conflict, change, consciousness, and transformation. By watching these informative videos (which vary from 6 to 12 minutes each), you’ll enjoy an engaging preview of what’s provided in TAKE THE THOMAS-KILMANN INSTRUMENT The Thomas-Kilmann Instrument is designed to measure a person’s behavior in conflict situations. “Conflict situations” are those in which the concerns of two people appear to be incompatible. In such conflict situations, we can describe an individual’s behavior along two dimensions: (1) assertiveness, the extent to which the person BULLYING BEHAVIOR AND CONFLICT MANAGEMENT by Ralph H. Kilmann, co-author of the Thomas-Kilmann Conflict Mode Instrument (TKI) Recently, I have been addressing questions about bullying behavior in the workplace and how to use the TKI Conflict Model to help understand and better manage such difficult situations. In my consulting work, I have often had to counsel members and managers who were experienced as making life in the THE COSTS OF ORGANIZATION STRUCTURE A framework and method is proposed for conceptualizing the impact of organization structure on performance and productivity. Also presented is one possible approach for assessing the costs of organization structure – one that assumes that varying degrees of interdependencies can and do exist across divisions. PROBLEM DEFINING AND THE CONSULTING PROCESS Figure 1 shows this conceptualization of consulting as problem defining as well as solving by picturing five genotypic steps: sensing the problem, defining the problem, deriving solutions to the problem, implementing particular solutions, and evaluating the outcomes of the implemented solutions. The cycle then repeats by noting whether a KILMANN BOOKS ON CONFLICT MANAGEMENT & CHANGE MANAGEMENT Conflict and Change. All authored by. Dr. Ralph H. Kilmann. READ DR. KILMANN’S BOOKS AND WORKBOOKS FOR ENHANCING PERSONAL DEVELOPMENT AND QUANTUM TRANSFORMATION. Kilmann Diagnostics is the exclusive provider of online training and certification for interpreting the Thomas-Kilmann Instrument (TKI). Besides having published more than

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HISTORY OF THE THOMAS-KILMANN INSTRUMENT As such, the history of the Thomas-Kilmann Instrument had just embraced gender equality for all time. In the late 1980s, another criticism developed, which concerned the small (and demographically limited) sample that had established our conflict-handling norms. THOMAS-KILMANN CONFLICT MODE INSTRUMENT The Five Conflict-Handling Modes The Thomas-Kilmann Conflict Mode Instrument (TKI) assesses an individual’s behavior in conflict situations—that is, situations in which the concerns of two people appear to be incompatible.

CPP AUTHOR INSIGHTS

Celebrating 40 Years with the TKI Assessment A Summary of My Favorite Insights The first draft of the Thomas-Kilmann Conflict Mode Instrument (TKI) was created USING THE THOMAS-KILMANN CONFLICT MODE INSTRUMENT Once you’ve responded to the TKI, calculated your scores, and profiled your results, you’ll then discover your relative use of all five conflict-handling modes: competing, collaborating, compromising, avoiding, and accommodating. And for these five modes, you’ll be shown which ones you use too much (out of habit) and which ones you

use

KILMANN BOOKS ON CONFLICT MANAGEMENT & CHANGE MANAGEMENT LEARN DIRECTLY FROM THE CO-CREATOR OF THE RENOWNED TKI ASSESSMENT TOOL: Dr. Ralph Kilmann is the co-author of the Thomas-Kilmann Instrument (TKI), which is the world's leading assessment of conflict-handling behavior. To date, more than 8,000,000 copies of the TKI have been sold. Dr. Kilmann has been using the TKI since the time it was conceived in the early 1970s, while he was LOG IN OR REGISTER FOR YOUR PRIVATE ACCOUNT ON KILMANN Kilmann Diagnostics is an e-learning organization that’s dedicated to resolving conflict throughout the world KILMANN FINAL EXAMS AND SAMPLE QUESTIONS Choose one: (A) the systems are irrelevant to the person’s sense of self. (B) the systems are separate from the person’s sense of self. (C) the surrounding systems enslave the person. (D) the systems will hopefully support the person’s sense of self. (E) the person is fully responsible for improving his surrounding systems. TAKE THE TKI ASSESSMENT TOOL Because no two individuals have exactly the same needs and concerns, conflict is a natural part of all our interactions and activities with other people. The ONLINE Thomas-Kilmann Conflict Mode Instrument (TKI) will take you about 15 minutes to respond to all 30 items on the assessment—using a computer, laptop, or mobile device. HISTORY OF THE THOMAS-KILMANN INSTRUMENT As such, the history of the Thomas-Kilmann Instrument had just embraced gender equality for all time. In the late 1980s, another criticism developed, which concerned the small (and demographically limited) sample that had established our conflict-handling norms. TEAM MANAGEMENT SKILLS TRAINING As compared to our other online courses, Team Management spends relatively less time on presenting new concepts and theories. Instead, Team Management (a 4-hour recorded course, including a 190-page Course Manual) provides consultants, trainers, and work groups with expert guidance on how to make the best use of team-focused assessment tools and work sheets for experiential learning. BASIC TRAINING IN CONFLICT MANAGEMENT The price of the 2-hour BASIC Training Course for 1 to 4 persons is $225 each. The price of this course for 5 or more persons is $200 each. In the Quantity text box below, enter the number of online courses that you wish to purchase for a group of participants (or leave the default as 1, if you are making this purchase for just 1

other person).

KILMANN-COVIN ORGANIZATIONAL INFLUENCE SURVEY Take this survey by the co-creator of the Thomas-Kilmann Instrument (TKI) to assess whether you have the right balance of influence over the key aspects of your job that determine performance and satisfaction—which reveals how a more effective balance of influence

can be established.

DESIGNING REWARD SYSTEMS FOR ORGANIZATIONS The price of the 4-hour Reward Systems Course for 1 to 4 persons is $400 each. The price of this course for 5 or more persons is $325 each. In the Quantity text box below, enter the number of online courses that you wish to purchase for a group of participants (or leave the default as 1, if you are making this purchase for just 1

other person).

INTERNATIONAL TECHNICAL BRIEF FOR THE THOMAS-KILMANN CONTENTS Purpose 1 The Thomas-Kilmann Conflict Mode Instrument 1 U.S. Norm Sample 1 International Sample 2 Analyses of Conflict Mode Differences 6 Conclusion 8 References 9 Appendix A: Demographic Information for the U.S. Norm ONLINE COURSES ON CONFLICT MANAGEMENT AND CHANGE MANAGEMENTABOUTCOURSESASSESSMENTSBOOKSLIVE EVENTSARTICLES This media player enables you to experience an abridged version of Dr. Ralph Kilmann’s “Welcome and Overview” for every one of his online courses on conflict, change, consciousness, and transformation. By watching these informative videos (which vary from 6 to 12 minutes each), you’ll enjoy an engaging preview of what’s provided in KILMANN BOOKS ON CONFLICT MANAGEMENT & CHANGE MANAGEMENT Conflict and Change. All authored by. Dr. Ralph H. Kilmann. READ DR. KILMANN’S BOOKS AND WORKBOOKS FOR ENHANCING PERSONAL DEVELOPMENT AND QUANTUM TRANSFORMATION. Kilmann Diagnostics is the exclusive provider of online training and certification for interpreting the Thomas-Kilmann Instrument (TKI). Besides having published more than

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KILMANN DIAGNOSTICS ARTICLES Take these online courses from Dr. Ralph H. Kilmann, the co-creator of the Thomas-Kilmann Instrument (TKI assessment), so you can acquire the most valid and useful knowledge about conflict management, change management, expanding consciousness, and quantum transformation. BULLYING BEHAVIOR AND CONFLICT MANAGEMENT by Ralph H. Kilmann, co-author of the Thomas-Kilmann Conflict Mode Instrument (TKI) Recently, I have been addressing questions about bullying behavior in the workplace and how to use the TKI Conflict Model to help understand and better manage such difficult situations. In my consulting work, I have often had to counsel members and managers who were experienced as making life in the TAKE THE TKI ASSESSMENT TOOL Because no two individuals have exactly the same needs and concerns, conflict is a natural part of all our interactions and activities with other people. The ONLINE Thomas-Kilmann Conflict Mode Instrument (TKI) will take you about 15 minutes to respond to all 30 items on the assessment—using a computer, laptop, or mobile device. PROBLEM DEFINING AND THE CONSULTING PROCESS Figure 1 shows this conceptualization of consulting as problem defining as well as solving by picturing five genotypic steps: sensing the problem, defining the problem, deriving solutions to the problem, implementing particular solutions, and evaluating the outcomes of the implemented solutions. The cycle then repeats by noting whether a TAKE THE TKI ASSESSMENT TOOL FROM ITS CO-AUTHOR THE TKI IS AMAZINGLY ACCURATE: One reason that TKI results have such cross-cultural consistency is because the assessment was purposely designed to minimize the “social desirability response bias” (which is the natural tendency for people in all societies to respond to test items in order to look good to themselves or to others). Consequently, TKI results provide an accurate picture USING THE THOMAS-KILMANN CONFLICT MODE INSTRUMENT Once you’ve responded to the TKI, calculated your scores, and profiled your results, you’ll then discover your relative use of all five conflict-handling modes: competing, collaborating, compromising, avoiding, and accommodating. And for these five modes, you’ll be shown which ones you use too much (out of habit) and which ones you

use

CPP AUTHOR INSIGHTS

Celebrating 40 Years with the TKI Assessment A Summary of My Favorite Insights The first draft of the Thomas-Kilmann Conflict Mode Instrument (TKI) was created USING RAW SCORES VERSUS PERCENTILES FOR REVIEWING YOUR TKI The use of percentiles developed as ONE way to answer these questions. We arbitrarily defined the top 25% as using a mode more often than others (in the same norm group) and the low 25% as using a mode less often than others. Because there was a different distribution of those percentiles for each conflict mode, the raw score it took to get ONLINE COURSES ON CONFLICT MANAGEMENT AND CHANGE MANAGEMENTABOUTCOURSESASSESSMENTSBOOKSLIVE EVENTSARTICLES This media player enables you to experience an abridged version of Dr. Ralph Kilmann’s “Welcome and Overview” for every one of his online courses on conflict, change, consciousness, and transformation. By watching these informative videos (which vary from 6 to 12 minutes each), you’ll enjoy an engaging preview of what’s provided in KILMANN BOOKS ON CONFLICT MANAGEMENT & CHANGE MANAGEMENT Conflict and Change. All authored by. Dr. Ralph H. Kilmann. READ DR. KILMANN’S BOOKS AND WORKBOOKS FOR ENHANCING PERSONAL DEVELOPMENT AND QUANTUM TRANSFORMATION. Kilmann Diagnostics is the exclusive provider of online training and certification for interpreting the Thomas-Kilmann Instrument (TKI). Besides having published more than

100

KILMANN DIAGNOSTICS ARTICLES Take these online courses from Dr. Ralph H. Kilmann, the co-creator of the Thomas-Kilmann Instrument (TKI assessment), so you can acquire the most valid and useful knowledge about conflict management, change management, expanding consciousness, and quantum transformation. BULLYING BEHAVIOR AND CONFLICT MANAGEMENT by Ralph H. Kilmann, co-author of the Thomas-Kilmann Conflict Mode Instrument (TKI) Recently, I have been addressing questions about bullying behavior in the workplace and how to use the TKI Conflict Model to help understand and better manage such difficult situations. In my consulting work, I have often had to counsel members and managers who were experienced as making life in the TAKE THE TKI ASSESSMENT TOOL Because no two individuals have exactly the same needs and concerns, conflict is a natural part of all our interactions and activities with other people. The ONLINE Thomas-Kilmann Conflict Mode Instrument (TKI) will take you about 15 minutes to respond to all 30 items on the assessment—using a computer, laptop, or mobile device. PROBLEM DEFINING AND THE CONSULTING PROCESS Figure 1 shows this conceptualization of consulting as problem defining as well as solving by picturing five genotypic steps: sensing the problem, defining the problem, deriving solutions to the problem, implementing particular solutions, and evaluating the outcomes of the implemented solutions. The cycle then repeats by noting whether a TAKE THE TKI ASSESSMENT TOOL FROM ITS CO-AUTHOR THE TKI IS AMAZINGLY ACCURATE: One reason that TKI results have such cross-cultural consistency is because the assessment was purposely designed to minimize the “social desirability response bias” (which is the natural tendency for people in all societies to respond to test items in order to look good to themselves or to others). Consequently, TKI results provide an accurate picture USING THE THOMAS-KILMANN CONFLICT MODE INSTRUMENT Once you’ve responded to the TKI, calculated your scores, and profiled your results, you’ll then discover your relative use of all five conflict-handling modes: competing, collaborating, compromising, avoiding, and accommodating. And for these five modes, you’ll be shown which ones you use too much (out of habit) and which ones you

use

CPP AUTHOR INSIGHTS

Celebrating 40 Years with the TKI Assessment A Summary of My Favorite Insights The first draft of the Thomas-Kilmann Conflict Mode Instrument (TKI) was created USING RAW SCORES VERSUS PERCENTILES FOR REVIEWING YOUR TKI The use of percentiles developed as ONE way to answer these questions. We arbitrarily defined the top 25% as using a mode more often than others (in the same norm group) and the low 25% as using a mode less often than others. Because there was a different distribution of those percentiles for each conflict mode, the raw score it took to get KILMANN DIAGNOSTICS ARTICLES Take these online courses from Dr. Ralph H. Kilmann, the co-creator of the Thomas-Kilmann Instrument (TKI assessment), so you can acquire the most valid and useful knowledge about conflict management, change management, expanding consciousness, and quantum transformation. ONLINE CHANGE MANAGEMENT TRAINING The price of The Complete Program is $2,475. NOTE: If you were to purchase all our online courses separately, including two TKI assessments, the total price would be $4,190. By purchasing The Complete Program, you save $1,715 (41%). For a period of one full year following your purchase, you can (1) download all the Course Manuals,

(2) take your

TEAM MANAGEMENT SKILLS TRAINING As compared to our other online courses, Team Management spends relatively less time on presenting new concepts and theories. Instead, Team Management (a 4-hour recorded course, including a 190-page Course Manual) provides consultants, trainers, and work groups with expert guidance on how to make the best use of team-focused assessment tools and work sheets for experiential learning. TAKE THE THOMAS-KILMANN INSTRUMENT The Thomas-Kilmann Instrument is designed to measure a person’s behavior in conflict situations. “Conflict situations” are those in which the concerns of two people appear to be incompatible. In such conflict situations, we can describe an individual’s behavior along two dimensions: (1) assertiveness, the extent to which the person USING THE THOMAS-KILMANN CONFLICT MODE INSTRUMENT Once you’ve responded to the TKI, calculated your scores, and profiled your results, you’ll then discover your relative use of all five conflict-handling modes: competing, collaborating, compromising, avoiding, and accommodating. And for these five modes, you’ll be shown which ones you use too much (out of habit) and which ones you

use

USING THE MYERS-BRIGGS TYPE INDICATOR WITH THE THOMAS by Ralph H. Kilmann. Appreciating and managing differences go hand-in-hand with understanding and improving many aspects of human behavior. The MBTI reveals the fundamental differences among people while the TKI provides the fundamental ways of resolving those

differences.

HISTORY OF THE THOMAS-KILMANN INSTRUMENT As such, the history of the Thomas-Kilmann Instrument had just embraced gender equality for all time. In the late 1980s, another criticism developed, which concerned the small (and demographically limited) sample that had established our conflict-handling norms. KILMANN-COVIN ORGANIZATIONAL INFLUENCE SURVEY The price of the 30-page Organizational Influence Survey is $12.95 per person. It takes only fifteen minutes to complete and another ten minutes or so to graph the Influence Profile of a work group of five to fifteen members. Extra graphs are also provided in the paper booklet to display the Influence Profiles of departments and the

entire

MY FORTY YEARS WITH THE TKI AND MBTI In 1975, we published an article that reported fascinating results from correlating the MBTI assessment with the TKI tool. During the 1970s, 1980s, 1990s, and 2000s, I regularly used both the MBTI instrument and the TKI tool in my consulting projects for the purpose of transforming bureaucratic, rigid, closed, Newtonian Organizations

into

A COMPLETELY INTEGRATED PROGRAM FOR CREATING AND A In today’s dynamicaLly compkx economy, the quick fix is no solution. What’s needed is a foundation-shaking program of planned change that ahgns all ONLINE COURSES ON CONFLICT MANAGEMENT AND CHANGE MANAGEMENTABOUTCOURSESASSESSMENTSBOOKSLIVE EVENTSARTICLES This media player enables you to experience an abridged version of Dr. Ralph Kilmann’s “Welcome and Overview” for every one of his online courses on conflict, change, consciousness, and transformation. By watching these informative videos (which vary from 6 to 12 minutes each), you’ll enjoy an engaging preview of what’s provided in KILMANN BOOKS ON CONFLICT MANAGEMENT & CHANGE MANAGEMENT Conflict and Change. All authored by. Dr. Ralph H. Kilmann. READ DR. KILMANN’S BOOKS AND WORKBOOKS FOR ENHANCING PERSONAL DEVELOPMENT AND QUANTUM TRANSFORMATION. Kilmann Diagnostics is the exclusive provider of online training and certification for interpreting the Thomas-Kilmann Instrument (TKI). Besides having published more than

100

RALPH KILMANN ARTICLES ON CONFLICT MANAGEMENT & CHANGE Read all the Dr. Kilmann articles on the timeless topics of expanding consciousness, conflict management, change management, and

transformation.

TAKE THE THOMAS-KILMANN INSTRUMENT The Thomas-Kilmann Instrument is designed to measure a person’s behavior in conflict situations. “Conflict situations” are those in which the concerns of two people appear to be incompatible. In such conflict situations, we can describe an individual’s behavior along two dimensions: (1) assertiveness, the extent to which the person BULLYING BEHAVIOR AND CONFLICT MANAGEMENT by Ralph H. Kilmann, co-author of the Thomas-Kilmann Conflict Mode Instrument (TKI) Recently, I have been addressing questions about bullying behavior in the workplace and how to use the TKI Conflict Model to help understand and better manage such difficult situations. In my consulting work, I have often had to counsel members and managers who were experienced as making life in the PROBLEM DEFINING AND THE CONSULTING PROCESS Figure 1 shows this conceptualization of consulting as problem defining as well as solving by picturing five genotypic steps: sensing the problem, defining the problem, deriving solutions to the problem, implementing particular solutions, and evaluating the outcomes of the implemented solutions. The cycle then repeats by noting whether a USING THE THOMAS-KILMANN CONFLICT MODE INSTRUMENT Once you’ve responded to the TKI, calculated your scores, and profiled your results, you’ll then discover your relative use of all five conflict-handling modes: competing, collaborating, compromising, avoiding, and accommodating. And for these five modes, you’ll be shown which ones you use too much (out of habit) and which ones you

use

TAKE THE TKI ASSESSMENT TOOL FROM ITS CO-AUTHOR THE TKI IS AMAZINGLY ACCURATE: One reason that TKI results have such cross-cultural consistency is because the assessment was purposely designed to minimize the “social desirability response bias” (which is the natural tendency for people in all societies to respond to test items in order to look good to themselves or to others). Consequently, TKI results provide an accurate picture THE COSTS OF ORGANIZATION STRUCTURE A framework and method is proposed for conceptualizing the impact of organization structure on performance and productivity. Also presented is one possible approach for assessing the costs of organization structure – one that assumes that varying degrees of interdependencies can and do exist across divisions.

CPP AUTHOR INSIGHTS

Celebrating 40 Years with the TKI Assessment A Summary of My Favorite Insights The first draft of the Thomas-Kilmann Conflict Mode Instrument (TKI) was created ONLINE COURSES ON CONFLICT MANAGEMENT AND CHANGE MANAGEMENTABOUTCOURSESASSESSMENTSBOOKSLIVE EVENTSARTICLES This media player enables you to experience an abridged version of Dr. Ralph Kilmann’s “Welcome and Overview” for every one of his online courses on conflict, change, consciousness, and transformation. By watching these informative videos (which vary from 6 to 12 minutes each), you’ll enjoy an engaging preview of what’s provided in KILMANN BOOKS ON CONFLICT MANAGEMENT & CHANGE MANAGEMENT Conflict and Change. All authored by. Dr. Ralph H. Kilmann. READ DR. KILMANN’S BOOKS AND WORKBOOKS FOR ENHANCING PERSONAL DEVELOPMENT AND QUANTUM TRANSFORMATION. Kilmann Diagnostics is the exclusive provider of online training and certification for interpreting the Thomas-Kilmann Instrument (TKI). Besides having published more than

100

RALPH KILMANN ARTICLES ON CONFLICT MANAGEMENT & CHANGE Read all the Dr. Kilmann articles on the timeless topics of expanding consciousness, conflict management, change management, and

transformation.

TAKE THE THOMAS-KILMANN INSTRUMENT The Thomas-Kilmann Instrument is designed to measure a person’s behavior in conflict situations. “Conflict situations” are those in which the concerns of two people appear to be incompatible. In such conflict situations, we can describe an individual’s behavior along two dimensions: (1) assertiveness, the extent to which the person BULLYING BEHAVIOR AND CONFLICT MANAGEMENT by Ralph H. Kilmann, co-author of the Thomas-Kilmann Conflict Mode Instrument (TKI) Recently, I have been addressing questions about bullying behavior in the workplace and how to use the TKI Conflict Model to help understand and better manage such difficult situations. In my consulting work, I have often had to counsel members and managers who were experienced as making life in the PROBLEM DEFINING AND THE CONSULTING PROCESS Figure 1 shows this conceptualization of consulting as problem defining as well as solving by picturing five genotypic steps: sensing the problem, defining the problem, deriving solutions to the problem, implementing particular solutions, and evaluating the outcomes of the implemented solutions. The cycle then repeats by noting whether a USING THE THOMAS-KILMANN CONFLICT MODE INSTRUMENT Once you’ve responded to the TKI, calculated your scores, and profiled your results, you’ll then discover your relative use of all five conflict-handling modes: competing, collaborating, compromising, avoiding, and accommodating. And for these five modes, you’ll be shown which ones you use too much (out of habit) and which ones you

use

TAKE THE TKI ASSESSMENT TOOL FROM ITS CO-AUTHOR THE TKI IS AMAZINGLY ACCURATE: One reason that TKI results have such cross-cultural consistency is because the assessment was purposely designed to minimize the “social desirability response bias” (which is the natural tendency for people in all societies to respond to test items in order to look good to themselves or to others). Consequently, TKI results provide an accurate picture THE COSTS OF ORGANIZATION STRUCTURE A framework and method is proposed for conceptualizing the impact of organization structure on performance and productivity. Also presented is one possible approach for assessing the costs of organization structure – one that assumes that varying degrees of interdependencies can and do exist across divisions.

CPP AUTHOR INSIGHTS

Celebrating 40 Years with the TKI Assessment A Summary of My Favorite Insights The first draft of the Thomas-Kilmann Conflict Mode Instrument (TKI) was created RALPH KILMANN ARTICLES ON CONFLICT MANAGEMENT & CHANGE Read all the Dr. Kilmann articles on the timeless topics of expanding consciousness, conflict management, change management, and

transformation.

THE KILMANN DIAGNOSTICS MISSION Kilmann Diagnostics. Mission & Method. We are dedicated to resolving conflict throughout the world by providing an integrated sequence of online courses and assessment tools. Based on Dr. Kilmann’s four decades of organizational research, executive teaching, and extensive management consulting, the complex topics of conflict and change are CERTIFICATION IN ONLINE COURSES AND COLLECTIONS If you would like to focus on the Thomas-Kilmann Instrument, you can purchase The TKI Package of our three TKI-based online courses (which you can buy at a nice savings). With The TKI Package, you’ll have access to all three Course Manuals (for a total of 222 pages), just as

if

THE COSTS OF ORGANIZATION STRUCTURE by Ralph H. Kilmann. An earlier version of this article was published in Accounting, Organizations and Society, Vol. 8, No. 4, 1983, pages 347-357. ABSTRACT. For theoretical and methodological convenience, accountants often assume that the divisions of an organization are largely independent of one another and that divisional managers therefore can make decisions consistent with global optimality. HISTORY OF THE THOMAS-KILMANN INSTRUMENT As such, the history of the Thomas-Kilmann Instrument had just embraced gender equality for all time. In the late 1980s, another criticism developed, which concerned the small (and demographically limited) sample that had established our conflict-handling norms. KILMANN-COVIN ORGANIZATIONAL INFLUENCE SURVEY Take this survey by the co-creator of the Thomas-Kilmann Instrument (TKI) to assess whether you have the right balance of influence over the key aspects of your job that determine performance and satisfaction—which reveals how a more effective balance of influence

can be established.

DESIGNING REWARD SYSTEMS FOR ORGANIZATIONS The price of the 4-hour Reward Systems Course for 1 to 4 persons is $400 each. The price of this course for 5 or more persons is $325 each. In the Quantity text box below, enter the number of online courses that you wish to purchase for a group of participants (or leave the default as 1, if you are making this purchase for just 1

other person).

MODIFYING THE TKI CONFLICT MODEL by Ralph H. Kilmann, co-author of the Thomas-Kilmann Instrument (TKI) Since the early 1970s, two dimensions have been used to plot the five conflict modes: Assertiveness and Cooperativeness (my attempts to satisfy my own needs versus my attempts to satisfy the other person's needs, respectively). Occasionally, these two dimensions were modified to Person A and Person B, as just another way of

KILMANN DIAGNOSTICS

Use this shopping cart to review the courses and assessment to purchase from our online store. Expand your online learning through Kilmann Diagnostics. CELEBRATING THE THOMAS-KILMANN INSTRUMENT (TKI) AND by Ralph H. Kilmann, co-author of the Thomas-Kilmann Conflict Mode Instrument (TKI) On the occasion of the 40 th Year Anniversary of the TKI assessment, I’d first like to highlight some of the key features of the TKI that enable people to improve how they resolve their interpersonal conflicts (whether at home or at work). Then I’d like to encourage people to apply their improved conflict ONLINE COURSES ON CONFLICT MANAGEMENT AND CHANGE MANAGEMENTABOUTCOURSESASSESSMENTSBOOKSLIVE EVENTSARTICLES This media player enables you to experience an abridged version of Dr. Ralph Kilmann’s “Welcome and Overview” for every one of his online courses on conflict, change, consciousness, and transformation. By watching these informative videos (which vary from 6 to 12 minutes each), you’ll enjoy an engaging preview of what’s provided in KILMANN BOOKS ON CONFLICT MANAGEMENT & CHANGE MANAGEMENTFREE THOMAS KILMANN CONFLICT QUESTIONNAIRETKI CONFLICT MODE ASSESSMENT FREETKI CONFLICT MODE ASSESSMENT FREE Conflict and Change. All authored by. Dr. Ralph H. Kilmann. READ DR. KILMANN’S BOOKS AND WORKBOOKS FOR ENHANCING PERSONAL DEVELOPMENT AND QUANTUM TRANSFORMATION. Kilmann Diagnostics is the exclusive provider of online training and certification for interpreting the Thomas-Kilmann Instrument (TKI). Besides having published more than

100

RALPH KILMANN ARTICLES ON CONFLICT MANAGEMENT & CHANGE Read all the Dr. Kilmann articles on the timeless topics of expanding consciousness, conflict management, change management, and

transformation.

TAKE THE THOMAS-KILMANN INSTRUMENT The Thomas-Kilmann Instrument is designed to measure a person’s behavior in conflict situations. “Conflict situations” are those in which the concerns of two people appear to be incompatible. In such conflict situations, we can describe an individual’s behavior along two dimensions: (1) assertiveness, the extent to which the person BULLYING BEHAVIOR AND CONFLICT MANAGEMENT by Ralph H. Kilmann, co-author of the Thomas-Kilmann Conflict Mode Instrument (TKI) Recently, I have been addressing questions about bullying behavior in the workplace and how to use the TKI Conflict Model to help understand and better manage such difficult situations. In my consulting work, I have often had to counsel members and managers who were experienced as making life in the USING THE THOMAS-KILMANN CONFLICT MODE INSTRUMENT Once you’ve responded to the TKI, calculated your scores, and profiled your results, you’ll then discover your relative use of all five conflict-handling modes: competing, collaborating, compromising, avoiding, and accommodating. And for these five modes, you’ll be shown which ones you use too much (out of habit) and which ones you

use

PROBLEM DEFINING AND THE CONSULTING PROCESS Figure 1 shows this conceptualization of consulting as problem defining as well as solving by picturing five genotypic steps: sensing the problem, defining the problem, deriving solutions to the problem, implementing particular solutions, and evaluating the outcomes of the implemented solutions. The cycle then repeats by noting whether a ASSUMPTIONAL ANALYSIS: THE ESSENCE OF QUANTUM THINKINGASSUMPTION ANALYSIS PMPEXAMPLES OF FINANCIAL ASSUMPTIONSLIST OF ASSUMPTIONS

EXAMPLE

This article is adapted from R. H. Kilmann, Quantum Organizations: A New Paradigm for Achieving Organizational Success and Personal Meaning (Newport Coast, CA: Kilmann Diagnostics, 2011), 121–135. Assumptional analysis is a systematic method for tackling the most complex steps of problem management: defining problems and implementing solutions. TAKE THE TKI ASSESSMENT TOOL FROM ITS CO-AUTHOR THE TKI IS AMAZINGLY ACCURATE: One reason that TKI results have such cross-cultural consistency is because the assessment was purposely designed to minimize the “social desirability response bias” (which is the natural tendency for people in all societies to respond to test items in order to look good to themselves or to others). Consequently, TKI results provide an accurate picture

CPP AUTHOR INSIGHTS

Celebrating 40 Years with the TKI Assessment A Summary of My Favorite Insights The first draft of the Thomas-Kilmann Conflict Mode Instrument (TKI) was created ONLINE COURSES ON CONFLICT MANAGEMENT AND CHANGE MANAGEMENTABOUTCOURSESASSESSMENTSBOOKSLIVE EVENTSARTICLES This media player enables you to experience an abridged version of Dr. Ralph Kilmann’s “Welcome and Overview” for every one of his online courses on conflict, change, consciousness, and transformation. By watching these informative videos (which vary from 6 to 12 minutes each), you’ll enjoy an engaging preview of what’s provided in KILMANN BOOKS ON CONFLICT MANAGEMENT & CHANGE MANAGEMENTFREE THOMAS KILMANN CONFLICT QUESTIONNAIRETKI CONFLICT MODE ASSESSMENT FREETKI CONFLICT MODE ASSESSMENT FREE Conflict and Change. All authored by. Dr. Ralph H. Kilmann. READ DR. KILMANN’S BOOKS AND WORKBOOKS FOR ENHANCING PERSONAL DEVELOPMENT AND QUANTUM TRANSFORMATION. Kilmann Diagnostics is the exclusive provider of online training and certification for interpreting the Thomas-Kilmann Instrument (TKI). Besides having published more than

100

RALPH KILMANN ARTICLES ON CONFLICT MANAGEMENT & CHANGE Read all the Dr. Kilmann articles on the timeless topics of expanding consciousness, conflict management, change management, and

transformation.

TAKE THE THOMAS-KILMANN INSTRUMENT The Thomas-Kilmann Instrument is designed to measure a person’s behavior in conflict situations. “Conflict situations” are those in which the concerns of two people appear to be incompatible. In such conflict situations, we can describe an individual’s behavior along two dimensions: (1) assertiveness, the extent to which the person BULLYING BEHAVIOR AND CONFLICT MANAGEMENT by Ralph H. Kilmann, co-author of the Thomas-Kilmann Conflict Mode Instrument (TKI) Recently, I have been addressing questions about bullying behavior in the workplace and how to use the TKI Conflict Model to help understand and better manage such difficult situations. In my consulting work, I have often had to counsel members and managers who were experienced as making life in the USING THE THOMAS-KILMANN CONFLICT MODE INSTRUMENT Once you’ve responded to the TKI, calculated your scores, and profiled your results, you’ll then discover your relative use of all five conflict-handling modes: competing, collaborating, compromising, avoiding, and accommodating. And for these five modes, you’ll be shown which ones you use too much (out of habit) and which ones you

use

PROBLEM DEFINING AND THE CONSULTING PROCESS Figure 1 shows this conceptualization of consulting as problem defining as well as solving by picturing five genotypic steps: sensing the problem, defining the problem, deriving solutions to the problem, implementing particular solutions, and evaluating the outcomes of the implemented solutions. The cycle then repeats by noting whether a ASSUMPTIONAL ANALYSIS: THE ESSENCE OF QUANTUM THINKINGASSUMPTION ANALYSIS PMPEXAMPLES OF FINANCIAL ASSUMPTIONSLIST OF ASSUMPTIONS

EXAMPLE

This article is adapted from R. H. Kilmann, Quantum Organizations: A New Paradigm for Achieving Organizational Success and Personal Meaning (Newport Coast, CA: Kilmann Diagnostics, 2011), 121–135. Assumptional analysis is a systematic method for tackling the most complex steps of problem management: defining problems and implementing solutions. TAKE THE TKI ASSESSMENT TOOL FROM ITS CO-AUTHOR THE TKI IS AMAZINGLY ACCURATE: One reason that TKI results have such cross-cultural consistency is because the assessment was purposely designed to minimize the “social desirability response bias” (which is the natural tendency for people in all societies to respond to test items in order to look good to themselves or to others). Consequently, TKI results provide an accurate picture

CPP AUTHOR INSIGHTS

Celebrating 40 Years with the TKI Assessment A Summary of My Favorite Insights The first draft of the Thomas-Kilmann Conflict Mode Instrument (TKI) was created RALPH KILMANN ARTICLES ON CONFLICT MANAGEMENT & CHANGE Read all the Dr. Kilmann articles on the timeless topics of expanding consciousness, conflict management, change management, and

transformation.

THE KILMANN DIAGNOSTICS MISSION Kilmann Diagnostics. Mission & Method. We are dedicated to resolving conflict throughout the world by providing an integrated sequence of online courses and assessment tools. Based on Dr. Kilmann’s four decades of organizational research, executive teaching, and extensive management consulting, the complex topics of conflict and change are CONTACT KILMANN DIAGNOSTICS Marlee Winderman, Customer Service Specialist. For the quickest response: email: info@kilmanndiagnostics.com. Or Call Weekdays or Weekends, 8 a.m. to 6 p.m. Pacific Time: (949) 497-8766. For academic or research questions about our series of recorded online courses on consciousness, conflict, change, and transformation, please contact: CERTIFICATION IN ONLINE COURSES AND COLLECTIONS THE BENEFITS OF CERTIFICATION. Many consultants, trainers, coaches, and mediators have earned our certification so they can provide their clients with the highest level of expertise in using the Thomas-Kilmann Instrument (TKI) and our eight other assessment tools, as well as the sequence of eight tracks for quantum transformation. THE COSTS OF ORGANIZATION STRUCTURE by Ralph H. Kilmann. An earlier version of this article was published in Accounting, Organizations and Society, Vol. 8, No. 4, 1983, pages 347-357. ABSTRACT. For theoretical and methodological convenience, accountants often assume that the divisions of an organization are largely independent of one another and that divisional managers therefore can make decisions consistent with global optimality. HISTORY OF THE THOMAS-KILMANN INSTRUMENT As such, the history of the Thomas-Kilmann Instrument had just embraced gender equality for all time. In the late 1980s, another criticism developed, which concerned the small (and demographically limited) sample that had established our conflict-handling norms. DESIGNING REWARD SYSTEMS FOR ORGANIZATIONS The price of the 4-hour Reward Systems Course for 1 to 4 persons is $400 each. The price of this course for 5 or more persons is $325 each. In the Quantity text box below, enter the number of online courses that you wish to purchase for a group of participants (or leave the default as 1, if you are making this purchase for just 1

other person).

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Use this shopping cart to review the courses and assessment to purchase from our online store. Expand your online learning through Kilmann Diagnostics. MODIFYING THE TKI CONFLICT MODEL by Ralph H. Kilmann, co-author of the Thomas-Kilmann Instrument (TKI) Since the early 1970s, two dimensions have been used to plot the five conflict modes: Assertiveness and Cooperativeness (my attempts to satisfy my own needs versus my attempts to satisfy the other person's needs, respectively). Occasionally, these two dimensions were modified to Person A and Person B, as just another way of CELEBRATING THE THOMAS-KILMANN INSTRUMENT (TKI) AND by Ralph H. Kilmann, co-author of the Thomas-Kilmann Conflict Mode Instrument (TKI) On the occasion of the 40 th Year Anniversary of the TKI assessment, I’d first like to highlight some of the key features of the TKI that enable people to improve how they resolve their interpersonal conflicts (whether at home or at work). Then I’d like to encourage people to apply their improved conflict

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How Do I Choose?Getting Certified LEARN TO MANAGE CONFLICT AND CHANGE FROM THE HIGHEST LEVELS OF HUMAN CONSCIOUSNESS OUR COURSES ENABLE YOU TO USE THE TKI FOR DRAMATICALLY IMPROVING HOW INDIVIDUALS, GROUPS, AND ORGANIZATIONS MANAGE THEIR CHALLENGING CONFLICTS AND PROBLEMS LEARN TO MANAGE CONFLICT AND CHANGE FROM THE HIGHEST LEVELS OF HUMAN CONSCIOUSNESS OUR COURSES ENABLE YOU TO USE THE TKI FOR DRAMATICALLY IMPROVING HOW INDIVIDUALS, GROUPS, AND ORGANIZATIONS MANAGE THEIR CONFLICTS WHO BENEFITS THE MOST FROM USING OUR SEQUENCE OF ONLINE PRODUCTS? Click on your primary or preferred —OCCUPATIONAL IDENTITY— to discover which of our courses, assessments, and books most suits your needs or your clients’ needs: OUR ONLINE PRODUCTS ARE BEING USED BY THE WORLD’S MOST INFLUENTIAL AND DISTINGUISHED ORGANIZATIONS

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THE “K” IN THE TKI DR. RALPH H. KILMANN, CREATOR OF OUR ONLINE PRODUCTS Dr. Kilmann is the CEO of Kilmann Diagnostics, an e-learning platform that faithfully extends his previous four decades as a distinguished professor at the Katz School of Business at the University of Pittsburgh. Ralph received his B.S. and M.S. degrees in business from Carnegie Mellon University and his Ph.D. degree in management from the University of California, Los Angeles. Throughout his four decades of teaching, consulting, and research on social systems, he has authored or co-authored more than 20 books, 100 articles, and 10 assessment tools on the four timeless topics of conflict management, change management, expanding consciousness, and quantum transformation. More About Dr. Kilmann

TIMELESS TOPICS

CONFLICT, CHANGE, CONSCIOUSNESS, AND TRANSFORMATION Our diverse global village creates massive conflict between people, inside workplaces, and among nations. Resolving conflict in our fast-paced interconnected world requires transformational change in our traditional families, communities, organizations, and institutions. Learning how to resolve conflict and manage change has thus become the educational imperative for perpetuating our species and sustaining planet Earth, while also inspiring people to live a happy, productive, and meaningful life. Yet most people have not developed an evolved mindset—let alone the vital skill set—to manage conflict, change, and transformation from the highest stages of human consciousness. See the Relevant Research

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WE INVITE YOU TO DISCOVER… HOW THE CO-CREATOR OF THE THOMAS-KILMANN INSTRUMENT (TKI) HAS APPLIED HIS RENOWNED ASSESSMENT TOOL TO ENABLE ORGANIZATIONAL MEMBERS TO RESOLVE THEIR MOST CHALLENGING CONFLICTS AND PROBLEMS IN EACH OF THE EIGHT TRACKS OF QUANTUM TRANSFORMATION: