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KHOROS FOR FACEBOOK
Khoros Marketing for Facebook helps your brand orchestrate, govern, and measure campaigns that drive business results. Centrally manage Facebook Marketing campaigns and content — across paid and organic — to scale your interactions and drive a consistent brand experience across teams, geographies and 3 TIPS TO CREATE A GENUINE & IMPACTFUL PRIDE MONTH CAMPAIGN In a time of celebration, honor, and support, see how your brand can positively affect the LGBTQ+ community via social media. THE 2021 SOCIAL MEDIA USERS DEMOGRAPHICS GUIDE Our 2021 Social Media Demographics Guide surfaces the demographic data, like age, gender, income, and device usage, you need to inform asmart strategy.
TOP 5 GEN Z MARKETING CAMPAIGNS Generation Z are the youngest consumers but do not be mistaken, they are not a demographic to ignore. In fact, today they hold $44 billion in buying power and by 2020 are expected to control 40% of all consumer shopping.Gen Z is described as anyone born after 1998, which means the generation’s oldest members can be found studying at colleges and universities or entering the MILLENNIAL BUYING STATS ALL MARKETERS NEED TO KNOW Millennials are a force: the first digitally native generation has overtaken baby boomers as the largest adult population in America. Millennials now range in age from 24 to 39, and many have settled down with careers, homes, and families. KHOROS | DIGITAL CARE, COMMUNITIES, & SOCIAL MEDIA SOFTWAREPLATFORMKHOROS CAREKHOROS COMMUNITIESKHOROS MARKETINGINTEGRATIONSSTRATEGIC SERVICES Khoros software solutions help enterprises deliver the best customer experiences by building and scaling digital care, social marketing, and brand communities. KHOROS LOGIN INFORMATION Khoros, the most powerful customer engagement platform, is built from Spredfast and Lithium. In the future, you will be able to access all your products in one place, right here. TRAINING & CERTIFICATION What you get: Throughout your Khoros journey, you’ll receive our award-winning implementation and instructor-led onboarding, along with a continued education strategy.. We offer both online self-paced, and instructor-led courses, along with a variety of community certifications.; During your time with Khoros, we will be there with resources and programs to help you continue to drive adoption THE ROLE OF SOCIAL MEDIA DURING A PANDEMIC During COVID-19, the world discovered that social media is a great way for individuals and communities to stay connected even while physically separated. KHOROS BOT | OMNI-CHANNEL AUTOMATION Improved customer and agent experience: chatbots help agents do their jobs more efficiently and let them focus on more interesting or challenging customer inquiries. Lower customer care costs: chatbots can lower costs & reduce call volumes. Faster time-to-value: Khoros has pre-defined the use cases for our chatbots so you can bring your bot to life more quickly and start seeing chatbotKHOROS FOR FACEBOOK
Khoros Marketing for Facebook helps your brand orchestrate, govern, and measure campaigns that drive business results. Centrally manage Facebook Marketing campaigns and content — across paid and organic — to scale your interactions and drive a consistent brand experience across teams, geographies and 3 TIPS TO CREATE A GENUINE & IMPACTFUL PRIDE MONTH CAMPAIGN In a time of celebration, honor, and support, see how your brand can positively affect the LGBTQ+ community via social media. THE 2021 SOCIAL MEDIA USERS DEMOGRAPHICS GUIDE Our 2021 Social Media Demographics Guide surfaces the demographic data, like age, gender, income, and device usage, you need to inform asmart strategy.
TOP 5 GEN Z MARKETING CAMPAIGNS Generation Z are the youngest consumers but do not be mistaken, they are not a demographic to ignore. In fact, today they hold $44 billion in buying power and by 2020 are expected to control 40% of all consumer shopping.Gen Z is described as anyone born after 1998, which means the generation’s oldest members can be found studying at colleges and universities or entering the MILLENNIAL BUYING STATS ALL MARKETERS NEED TO KNOW Millennials are a force: the first digitally native generation has overtaken baby boomers as the largest adult population in America. Millennials now range in age from 24 to 39, and many have settled down with careers, homes, and families. KHOROS | DIGITAL CARE, COMMUNITIES, & SOCIAL MEDIA SOFTWARE 1 day ago · Our software helps you deliver the best customer experiences by building and scaling digital care, social marketing, and brand communities. Click to begin! TRAINING & CERTIFICATION What you get: Throughout your Khoros journey, you’ll receive our award-winning implementation and instructor-led onboarding, along with a continued education strategy.. We offer both online self-paced, and instructor-led courses, along with a variety of community certifications.; During your time with Khoros, we will be there with resources and programs to help you continue to drive adoption THE BEST MARKETING CAMPAIGNS OF 2020 This campaign is a great example of interactive content. In addition to being able to physically hunt for the vehicle, customers were also encouraged to deduce clues about the location from the commercials as well as other hints strategically placed throughout their social mediachannels.
SMART SOCIAL® REPORT VOL 3: HOW TO REACH GEN Z AND WHY IT Marketing to Gen Z is crucial. Gen Z buying power ranges from $29B to $143B annually, and it grows every year. This is not a market your brand can afford to ignore in its digital marketing efforts.CX CONFESSIONS
In this episode of CX Confessions, we speak about the smart ways to build upon feedback. You’ll also learn how to listen to customers and uncover the insights t 7 TIPS FOR RE-ENGAGING CUSTOMERS AFTER COVID-19 QUARANTINE When the COVID-19 quarantine began, people across the world locked themselves in their homes and only went out for essential services. In fact, department store sales plummeted 75% from Q1 to Q2 of 2020, as consumers flocked to online storefronts over traditional retail. In many cases brands who didn’t quickly adapt their strategy lost customers to those who did. HOW TO IMPROVE AIRLINE CUSTOMER EXPERIENCE The airline industry is a staple in modern society, but this hasn’t prevented airlines from experiencing intense competition and declining profitability in recent years. This, in addition to travel fears and restrictions caused by the COVID-19 pandemic, means that airlines need to market their brands effectively in order to survive. THE 6-STEP SOCIAL MEDIA RISK MANAGEMENT PLAN Incorporate social media risk management into your company's strategy, and bolster the vulnerable areas of your social media strategy withthese 6 steps.
SPREDFAST + LITHIUM JOIN FORCES AS “KHOROS” Khoros to provide enterprise companies with a best-in-class platform to help them stay all-ways connected™. AUSTIN, TX — March 5, 2019 — Today, the combined company of Spredfast and Lithium announced its new name: Khoros, LLC ().The coming together of Spredfast and Lithium as Khoros represents over 15 years of market leadership in marketing, care, and communities. MANAGING INTERNAL & EXTERNAL SOCIAL MEDIA THREATS TO YOUR Identify risks your brand faces on social media & plan for them — whether external social engineering, an internal rogue employee, or anything in between. KHOROS | DIGITAL CARE, COMMUNITIES, & SOCIAL MEDIA SOFTWAREPLATFORMKHOROS CAREKHOROS COMMUNITIESKHOROS MARKETINGINTEGRATIONSSTRATEGIC SERVICES Customer-first, enterprise-level software and services. Connect and serve customers across messaging, reviews, communities, and social media. Care on your customers’ terms — and yours. Create a network where your prospects, customers, and partners engage around a shared purpose. Host your community to grow your business. KHOROS | DIGITAL CARE, COMMUNITIES, & SOCIAL MEDIA SOFTWARE 17 hours ago · Our software helps you deliver the best customer experiences by building and scaling digital care, social marketing, and brand communities. Click to begin! KHOROS LOGIN INFORMATION Platform Sign inInformation. Platform Sign in. Information. Khoros, the most powerful customer engagement platform, is built from Spredfast and Lithium. In the future, you will be able to access all your products in one place, right here. THE FEATURES FOR DIGITAL CUSTOMER ENGAGEMENT This report from the customer engagement experts at IDC Link covers the new products and features that our customers can now use to stay in lockstep with technological advances. New products and features include: Engagement Manager. Events in Khoros Communities. Campaign-Aware Workflows; Email Integration and Channel Consolidation. THE ROLE OF SOCIAL MEDIA DURING A PANDEMIC The role of social media during a pandemic. During COVID-19, the world discovered that social media is a great way for individuals and communities to stay connected even while physically separated. During the 1918 flu pandemic, which the CDC estimates infected a third of the world’s population, people didn’t have the same sources of THE 2021 SOCIAL MEDIA USERS DEMOGRAPHICS GUIDE Income. 44% of households with an annual income of less than $30,000 use Instagram. 45% of households with an annual income between $30k-$60k use Instagram. 36% of households with an annual income between $60k-$70k use Instagram. 55% of households with an annual income between $70k-$80k use Instagram. 3 TIPS TO CREATE A GENUINE & IMPACTFUL PRIDE MONTH CAMPAIGN 2. Align with who you are as a brand. One way to ensure genuine Pride month activism is to align your efforts with the services and/or products that lie at the core of your brand’s identity. For example, if you’re not an apparel brand, think twice before creating — TOP 5 GEN Z MARKETING CAMPAIGNS Once you’re there, you want to express your message in short, shareable content that resonates with a younger audience. Below are our top five marketing campaigns that excel at reaching out to Gen Z. 1. Cosmetic Instagram filters by Kylie Cosmetics. When thinking of a notable social media personality, look no further than Kylie Jenner. THE 6-STEP SOCIAL MEDIA RISK MANAGEMENT PLAN Step six: educate each user on which networks they have access to and the timeline to access associated. Make sure to educate them on the broader social media security policy so they understand the big picture and reasoning behind the approach. Once this is done, start educating your organization and ensure the social media securitypolicy is
KHOROS - HOME - ATLAS Welcome to the Atlas Community: a peer-to-peer community for members to discuss digital customer experience on the Khoros platform. KHOROS | DIGITAL CARE, COMMUNITIES, & SOCIAL MEDIA SOFTWAREPLATFORMKHOROS CAREKHOROS COMMUNITIESKHOROS MARKETINGINTEGRATIONSSTRATEGIC SERVICES Customer-first, enterprise-level software and services. Connect and serve customers across messaging, reviews, communities, and social media. Care on your customers’ terms — and yours. Create a network where your prospects, customers, and partners engage around a shared purpose. Host your community to grow your business. KHOROS | DIGITAL CARE, COMMUNITIES, & SOCIAL MEDIA SOFTWARE 17 hours ago · Our software helps you deliver the best customer experiences by building and scaling digital care, social marketing, and brand communities. Click to begin! KHOROS LOGIN INFORMATION Platform Sign inInformation. Platform Sign in. Information. Khoros, the most powerful customer engagement platform, is built from Spredfast and Lithium. In the future, you will be able to access all your products in one place, right here. THE FEATURES FOR DIGITAL CUSTOMER ENGAGEMENT This report from the customer engagement experts at IDC Link covers the new products and features that our customers can now use to stay in lockstep with technological advances. New products and features include: Engagement Manager. Events in Khoros Communities. Campaign-Aware Workflows; Email Integration and Channel Consolidation. THE ROLE OF SOCIAL MEDIA DURING A PANDEMIC The role of social media during a pandemic. During COVID-19, the world discovered that social media is a great way for individuals and communities to stay connected even while physically separated. During the 1918 flu pandemic, which the CDC estimates infected a third of the world’s population, people didn’t have the same sources of THE 2021 SOCIAL MEDIA USERS DEMOGRAPHICS GUIDE Income. 44% of households with an annual income of less than $30,000 use Instagram. 45% of households with an annual income between $30k-$60k use Instagram. 36% of households with an annual income between $60k-$70k use Instagram. 55% of households with an annual income between $70k-$80k use Instagram. 3 TIPS TO CREATE A GENUINE & IMPACTFUL PRIDE MONTH CAMPAIGN 2. Align with who you are as a brand. One way to ensure genuine Pride month activism is to align your efforts with the services and/or products that lie at the core of your brand’s identity. For example, if you’re not an apparel brand, think twice before creating — TOP 5 GEN Z MARKETING CAMPAIGNS Once you’re there, you want to express your message in short, shareable content that resonates with a younger audience. Below are our top five marketing campaigns that excel at reaching out to Gen Z. 1. Cosmetic Instagram filters by Kylie Cosmetics. When thinking of a notable social media personality, look no further than Kylie Jenner. THE 6-STEP SOCIAL MEDIA RISK MANAGEMENT PLAN Step six: educate each user on which networks they have access to and the timeline to access associated. Make sure to educate them on the broader social media security policy so they understand the big picture and reasoning behind the approach. Once this is done, start educating your organization and ensure the social media securitypolicy is
KHOROS - HOME - ATLAS Welcome to the Atlas Community: a peer-to-peer community for members to discuss digital customer experience on the Khoros platform. KHOROS BOT | OMNI-CHANNEL AUTOMATION Improved customer and agent experience: chatbots help agents do their jobs more efficiently and let them focus on more interesting or challenging customer inquiries. Lower customer care costs: chatbots can lower costs & reduce call volumes. Faster time-to-value: Khoros has pre-defined the use cases for our chatbots so you can bring your bot to life more quickly and start seeing chatbotWORK AT KHOROS
Get connected withthe best place to work. Connection is at the heart of everything we do. Advance your career by connecting with a team of talented people passionate about customer experiences. From engineering to services, and marketing to finance — your next career connection is here at Khoros THE 2021 SOCIAL MEDIA USERS DEMOGRAPHICS GUIDE Income. 44% of households with an annual income of less than $30,000 use Instagram. 45% of households with an annual income between $30k-$60k use Instagram. 36% of households with an annual income between $60k-$70k use Instagram. 55% of households with an annual income between $70k-$80k use Instagram.CX CONFESSIONS
In this episode of CX Confessions, we speak about the smart ways to build upon feedback. You’ll also learn how to listen to customers and uncover the insights tKHOROS FOR FACEBOOK
Khoros Marketing for Facebook helps your brand orchestrate, govern, and measure campaigns that drive business results. Centrally manage Facebook Marketing campaigns and content — across paid and organic — to scale your interactions and drive a consistent brand experience across teams, geographies and 7 TIPS FOR RE-ENGAGING CUSTOMERS AFTER COVID-19 QUARANTINE 4. Offer exclusive content or discounts. One of the best ways to engage and win back lost customers after COVID-19 is through exclusive offers and content. Unfortunately, the quarantine has negatively affected many peoples’ finances and even after the pandemic is over, customers may feel hesitant to spend money on anything that isn’t a HOW TO IMPROVE AIRLINE CUSTOMER EXPERIENCE Three ways to improve your airline’s customer experience. 1. Take a passenger-first approach. Stop focusing on yourself, and focus on your customers instead. In order to shape a positive experience from the customer's point of view, your airline brand can follow these five steps: Interact in a friendly, authentic, and personalized way. THE 6-STEP SOCIAL MEDIA RISK MANAGEMENT PLAN Step six: educate each user on which networks they have access to and the timeline to access associated. Make sure to educate them on the broader social media security policy so they understand the big picture and reasoning behind the approach. Once this is done, start educating your organization and ensure the social media securitypolicy is
LOGICIEL DE GESTION DE COMMUNAUTÉ ET DE MÉDIAS …TRANSLATE THISPAGE
Notre équipe dispose d’une réelle expertise en matière de réseaux sociaux et de gestion des communautés en ligne (stratégie de contenus, reporting, modération de communautés). Elle conçoit ainsi des stratégies globales, garantissant un vrai retour sur investissement pour les clients de Khoros. 5 TIPS TO HANDLE NEGATIVE COMMENTS ON SOCIAL MEDIA Ensure your customer feels listened to and don’t be afraid to apologize for inconvenience or a less-than-stellar experience to help diffuse a negative situation. 4. Respond publicly before and after moving to a private conversation. The days of purely 1:1 communication are behind us. On social media, a brand may be replying to a comment KHOROS | DIGITAL CARE, COMMUNITIES, & SOCIAL MEDIA SOFTWAREPLATFORMKHOROS CAREKHOROS COMMUNITIESKHOROS MARKETINGINTEGRATIONSSTRATEGIC SERVICES Customer-first, enterprise-level software and services. Connect and serve customers across messaging, reviews, communities, and social media. Care on your customers’ terms — and yours. Create a network where your prospects, customers, and partners engage around a shared purpose. Host your community to grow your business. KHOROS | DIGITAL CARE, COMMUNITIES, & SOCIAL MEDIA SOFTWARE 16 hours ago · Our software helps you deliver the best customer experiences by building and scaling digital care, social marketing, and brand communities. Click to begin! KHOROS LOGIN INFORMATION Platform Sign inInformation. Platform Sign in. Information. Khoros, the most powerful customer engagement platform, is built from Spredfast and Lithium. In the future, you will be able to access all your products in one place, right here. THE FEATURES FOR DIGITAL CUSTOMER ENGAGEMENT This report from the customer engagement experts at IDC Link covers the new products and features that our customers can now use to stay in lockstep with technological advances. New products and features include: Engagement Manager. Events in Khoros Communities. Campaign-Aware Workflows; Email Integration and Channel Consolidation. THE ROLE OF SOCIAL MEDIA DURING A PANDEMIC The role of social media during a pandemic. During COVID-19, the world discovered that social media is a great way for individuals and communities to stay connected even while physically separated. During the 1918 flu pandemic, which the CDC estimates infected a third of the world’s population, people didn’t have the same sources of THE 2021 SOCIAL MEDIA USERS DEMOGRAPHICS GUIDE Income. 44% of households with an annual income of less than $30,000 use Instagram. 45% of households with an annual income between $30k-$60k use Instagram. 36% of households with an annual income between $60k-$70k use Instagram. 55% of households with an annual income between $70k-$80k use Instagram. 3 TIPS TO CREATE A GENUINE & IMPACTFUL PRIDE MONTH CAMPAIGN 2. Align with who you are as a brand. One way to ensure genuine Pride month activism is to align your efforts with the services and/or products that lie at the core of your brand’s identity. For example, if you’re not an apparel brand, think twice before creating — TOP 5 GEN Z MARKETING CAMPAIGNS Once you’re there, you want to express your message in short, shareable content that resonates with a younger audience. Below are our top five marketing campaigns that excel at reaching out to Gen Z. 1. Cosmetic Instagram filters by Kylie Cosmetics. When thinking of a notable social media personality, look no further than Kylie Jenner. THE 6-STEP SOCIAL MEDIA RISK MANAGEMENT PLAN Step six: educate each user on which networks they have access to and the timeline to access associated. Make sure to educate them on the broader social media security policy so they understand the big picture and reasoning behind the approach. Once this is done, start educating your organization and ensure the social media securitypolicy is
KHOROS - HOME - ATLAS Welcome to the Atlas Community: a peer-to-peer community for members to discuss digital customer experience on the Khoros platform. KHOROS | DIGITAL CARE, COMMUNITIES, & SOCIAL MEDIA SOFTWAREPLATFORMKHOROS CAREKHOROS COMMUNITIESKHOROS MARKETINGINTEGRATIONSSTRATEGIC SERVICES Customer-first, enterprise-level software and services. Connect and serve customers across messaging, reviews, communities, and social media. Care on your customers’ terms — and yours. Create a network where your prospects, customers, and partners engage around a shared purpose. Host your community to grow your business. KHOROS | DIGITAL CARE, COMMUNITIES, & SOCIAL MEDIA SOFTWARE 16 hours ago · Our software helps you deliver the best customer experiences by building and scaling digital care, social marketing, and brand communities. Click to begin! KHOROS LOGIN INFORMATION Platform Sign inInformation. Platform Sign in. Information. Khoros, the most powerful customer engagement platform, is built from Spredfast and Lithium. In the future, you will be able to access all your products in one place, right here. THE FEATURES FOR DIGITAL CUSTOMER ENGAGEMENT This report from the customer engagement experts at IDC Link covers the new products and features that our customers can now use to stay in lockstep with technological advances. New products and features include: Engagement Manager. Events in Khoros Communities. Campaign-Aware Workflows; Email Integration and Channel Consolidation. THE ROLE OF SOCIAL MEDIA DURING A PANDEMIC The role of social media during a pandemic. During COVID-19, the world discovered that social media is a great way for individuals and communities to stay connected even while physically separated. During the 1918 flu pandemic, which the CDC estimates infected a third of the world’s population, people didn’t have the same sources of THE 2021 SOCIAL MEDIA USERS DEMOGRAPHICS GUIDE Income. 44% of households with an annual income of less than $30,000 use Instagram. 45% of households with an annual income between $30k-$60k use Instagram. 36% of households with an annual income between $60k-$70k use Instagram. 55% of households with an annual income between $70k-$80k use Instagram. 3 TIPS TO CREATE A GENUINE & IMPACTFUL PRIDE MONTH CAMPAIGN 2. Align with who you are as a brand. One way to ensure genuine Pride month activism is to align your efforts with the services and/or products that lie at the core of your brand’s identity. For example, if you’re not an apparel brand, think twice before creating — TOP 5 GEN Z MARKETING CAMPAIGNS Once you’re there, you want to express your message in short, shareable content that resonates with a younger audience. Below are our top five marketing campaigns that excel at reaching out to Gen Z. 1. Cosmetic Instagram filters by Kylie Cosmetics. When thinking of a notable social media personality, look no further than Kylie Jenner. THE 6-STEP SOCIAL MEDIA RISK MANAGEMENT PLAN Step six: educate each user on which networks they have access to and the timeline to access associated. Make sure to educate them on the broader social media security policy so they understand the big picture and reasoning behind the approach. Once this is done, start educating your organization and ensure the social media securitypolicy is
KHOROS - HOME - ATLAS Welcome to the Atlas Community: a peer-to-peer community for members to discuss digital customer experience on the Khoros platform. KHOROS | DIGITAL CARE, COMMUNITIES, & SOCIAL MEDIA SOFTWARE 16 hours ago · Our software helps you deliver the best customer experiences by building and scaling digital care, social marketing, and brand communities. Click to begin! KHOROS BOT | OMNI-CHANNEL AUTOMATION Improved customer and agent experience: chatbots help agents do their jobs more efficiently and let them focus on more interesting or challenging customer inquiries. Lower customer care costs: chatbots can lower costs & reduce call volumes. Faster time-to-value: Khoros has pre-defined the use cases for our chatbots so you can bring your bot to life more quickly and start seeing chatbotWORK AT KHOROS
Get connected withthe best place to work. Connection is at the heart of everything we do. Advance your career by connecting with a team of talented people passionate about customer experiences. From engineering to services, and marketing to finance — your next career connection is here at KhorosKHOROS FOR FACEBOOK
Khoros Marketing for Facebook helps your brand orchestrate, govern, and measure campaigns that drive business results. Centrally manage Facebook Marketing campaigns and content — across paid and organic — to scale your interactions and drive a consistent brand experience across teams, geographies and THE 2021 SOCIAL MEDIA USERS DEMOGRAPHICS GUIDE Income. 44% of households with an annual income of less than $30,000 use Instagram. 45% of households with an annual income between $30k-$60k use Instagram. 36% of households with an annual income between $60k-$70k use Instagram. 55% of households with an annual income between $70k-$80k use Instagram.CX CONFESSIONS
In this episode of CX Confessions, we speak about the smart ways to build upon feedback. You’ll also learn how to listen to customers and uncover the insights t 7 TIPS FOR RE-ENGAGING CUSTOMERS AFTER COVID-19 QUARANTINE 4. Offer exclusive content or discounts. One of the best ways to engage and win back lost customers after COVID-19 is through exclusive offers and content. Unfortunately, the quarantine has negatively affected many peoples’ finances and even after the pandemic is over, customers may feel hesitant to spend money on anything that isn’t a HOW TO IMPROVE AIRLINE CUSTOMER EXPERIENCE Three ways to improve your airline’s customer experience. 1. Take a passenger-first approach. Stop focusing on yourself, and focus on your customers instead. In order to shape a positive experience from the customer's point of view, your airline brand can follow these five steps: Interact in a friendly, authentic, and personalized way. 5 TIPS TO HANDLE NEGATIVE COMMENTS ON SOCIAL MEDIA Ensure your customer feels listened to and don’t be afraid to apologize for inconvenience or a less-than-stellar experience to help diffuse a negative situation. 4. Respond publicly before and after moving to a private conversation. The days of purely 1:1 communication are behind us. On social media, a brand may be replying to a comment LOGICIEL DE GESTION DE COMMUNAUTÉ ET DE MÉDIAS …TRANSLATE THISPAGE
Notre équipe dispose d’une réelle expertise en matière de réseaux sociaux et de gestion des communautés en ligne (stratégie de contenus, reporting, modération de communautés). Elle conçoit ainsi des stratégies globales, garantissant un vrai retour sur investissement pour les clients de Khoros. KHOROS | DIGITAL CARE, COMMUNITIES, & SOCIAL MEDIA SOFTWAREPLATFORMKHOROS CAREKHOROS COMMUNITIESKHOROS MARKETINGINTEGRATIONSSTRATEGIC SERVICES Khoros software solutions help enterprises deliver the best customer experiences by building and scaling digital care, social marketing, and brand communities. KHOROS | DIGITAL CARE, COMMUNITIES, & SOCIAL MEDIA SOFTWARE 16 hours ago · Our software helps you deliver the best customer experiences by building and scaling digital care, social marketing, and brand communities. Click to begin! KHOROS LOGIN INFORMATION Khoros, the most powerful customer engagement platform, is built from Spredfast and Lithium. In the future, you will be able to access all your products in one place, right here. THE ROLE OF SOCIAL MEDIA DURING A PANDEMIC During COVID-19, the world discovered that social media is a great way for individuals and communities to stay connected even while physically separated. THE FEATURES FOR DIGITAL CUSTOMER ENGAGEMENT The experts at IDC Link cover the products and features that make Khoros a top-rated digital customer engagement platform. THE 2021 SOCIAL MEDIA USERS DEMOGRAPHICS GUIDE Our 2021 Social Media Demographics Guide surfaces the demographic data, like age, gender, income, and device usage, you need to inform asmart strategy.
3 TIPS TO CREATE A GENUINE & IMPACTFUL PRIDE MONTH CAMPAIGN In a time of celebration, honor, and support, see how your brand can positively affect the LGBTQ+ community via social media. KHOROS - HOME - ATLAS Welcome to the Atlas Community: a peer-to-peer community for members to discuss digital customer experience on the Khoros platform. THE 6-STEP SOCIAL MEDIA RISK MANAGEMENT PLAN Incorporate social media risk management into your company's strategy, and bolster the vulnerable areas of your social media strategy withthese 6 steps.
TOP 5 GEN Z MARKETING CAMPAIGNS Generation Z are the youngest consumers but do not be mistaken, they are not a demographic to ignore. In fact, today they hold $44 billion in buying power and by 2020 are expected to control 40% of all consumer shopping.Gen Z is described as anyone born after 1998, which means the generation’s oldest members can be found studying at colleges and universities or entering the KHOROS | DIGITAL CARE, COMMUNITIES, & SOCIAL MEDIA SOFTWAREPLATFORMKHOROS CAREKHOROS COMMUNITIESKHOROS MARKETINGINTEGRATIONSSTRATEGIC SERVICES Khoros software solutions help enterprises deliver the best customer experiences by building and scaling digital care, social marketing, and brand communities. KHOROS | DIGITAL CARE, COMMUNITIES, & SOCIAL MEDIA SOFTWARE 16 hours ago · Our software helps you deliver the best customer experiences by building and scaling digital care, social marketing, and brand communities. Click to begin! KHOROS LOGIN INFORMATION Khoros, the most powerful customer engagement platform, is built from Spredfast and Lithium. In the future, you will be able to access all your products in one place, right here. THE ROLE OF SOCIAL MEDIA DURING A PANDEMIC During COVID-19, the world discovered that social media is a great way for individuals and communities to stay connected even while physically separated. THE FEATURES FOR DIGITAL CUSTOMER ENGAGEMENT The experts at IDC Link cover the products and features that make Khoros a top-rated digital customer engagement platform. THE 2021 SOCIAL MEDIA USERS DEMOGRAPHICS GUIDE Our 2021 Social Media Demographics Guide surfaces the demographic data, like age, gender, income, and device usage, you need to inform asmart strategy.
3 TIPS TO CREATE A GENUINE & IMPACTFUL PRIDE MONTH CAMPAIGN In a time of celebration, honor, and support, see how your brand can positively affect the LGBTQ+ community via social media. KHOROS - HOME - ATLAS Welcome to the Atlas Community: a peer-to-peer community for members to discuss digital customer experience on the Khoros platform. THE 6-STEP SOCIAL MEDIA RISK MANAGEMENT PLAN Incorporate social media risk management into your company's strategy, and bolster the vulnerable areas of your social media strategy withthese 6 steps.
TOP 5 GEN Z MARKETING CAMPAIGNS Generation Z are the youngest consumers but do not be mistaken, they are not a demographic to ignore. In fact, today they hold $44 billion in buying power and by 2020 are expected to control 40% of all consumer shopping.Gen Z is described as anyone born after 1998, which means the generation’s oldest members can be found studying at colleges and universities or entering the KHOROS | DIGITAL CARE, COMMUNITIES, & SOCIAL MEDIA SOFTWARE 16 hours ago · Our software helps you deliver the best customer experiences by building and scaling digital care, social marketing, and brand communities. Click to begin! KHOROS BOT | OMNI-CHANNEL AUTOMATION Improved customer and agent experience: chatbots help agents do their jobs more efficiently and let them focus on more interesting or challenging customer inquiries. Lower customer care costs: chatbots can lower costs & reduce call volumes. Faster time-to-value: Khoros has pre-defined the use cases for our chatbots so you can bring your bot to life more quickly and start seeing chatbotKHOROS FOR FACEBOOK
Khoros Marketing for Facebook helps your brand orchestrate, govern, and measure campaigns that drive business results. Centrally manage Facebook Marketing campaigns and content — across paid and organic — to scale your interactions and drive a consistent brand experience across teams, geographies andWORK AT KHOROS
Advance your career by connecting with a team of talented people passionate about customer experiences. Let’s get started! THE 2021 SOCIAL MEDIA USERS DEMOGRAPHICS GUIDE Editor's Note: This post was originally created in 2018 and has since been updated to reflect 2021 data. 42% of the world's population — a whopping 3.2 billion people — use social media.CX CONFESSIONS
In this episode of CX Confessions, we speak about the smart ways to build upon feedback. You’ll also learn how to listen to customers and uncover the insights t 7 TIPS FOR RE-ENGAGING CUSTOMERS AFTER COVID-19 QUARANTINE When the COVID-19 quarantine began, people across the world locked themselves in their homes and only went out for essential services. In fact, department store sales plummeted 75% from Q1 to Q2 of 2020, as consumers flocked to online storefronts over traditional retail. In many cases brands who didn’t quickly adapt their strategy lost customers to those who did. HOW TO IMPROVE AIRLINE CUSTOMER EXPERIENCE The airline industry is a staple in modern society, but this hasn’t prevented airlines from experiencing intense competition and declining profitability in recent years. This, in addition to travel fears and restrictions caused by the COVID-19 pandemic, means that airlines need to market their brands effectively in order to survive. LOGICIEL DE GESTION DE COMMUNAUTÉ ET DE MÉDIAS …TRANSLATE THISPAGE
Khoros, logiciel de gestion des médias sociaux et de la communauté facilitant le marketing équipes de soutien pour offrir les meilleures expériences client. 5 TIPS TO HANDLE NEGATIVE COMMENTS ON SOCIAL MEDIA Editor's note: The truth is, your brand can't properly handle negative feedback on social media if it doesn't first see it, route it, and assign it to an agent who KHOROS | DIGITAL CARE, COMMUNITIES, & SOCIAL MEDIA SOFTWAREPLATFORMKHOROS CAREKHOROS COMMUNITIESKHOROS MARKETINGINTEGRATIONSSTRATEGIC SERVICES Customer-first, enterprise-level software and services. Connect and serve customers across messaging, reviews, communities, and social media. Care on your customers’ terms — and yours. Create a network where your prospects, customers, and partners engage around a shared purpose. Host your community to grow your business. KHOROS | DIGITAL CARE, COMMUNITIES, & SOCIAL MEDIA SOFTWARE 9 hours ago · Our software helps you deliver the best customer experiences by building and scaling digital care, social marketing, and brand communities. Click to begin! KHOROS LOGIN INFORMATION Platform Sign inInformation. Platform Sign in. Information. Khoros, the most powerful customer engagement platform, is built from Spredfast and Lithium. In the future, you will be able to access all your products in one place, right here. THE FEATURES FOR DIGITAL CUSTOMER ENGAGEMENT This report from the customer engagement experts at IDC Link covers the new products and features that our customers can now use to stay in lockstep with technological advances. New products and features include: Engagement Manager. Events in Khoros Communities. Campaign-Aware Workflows; Email Integration and Channel Consolidation. THE ROLE OF SOCIAL MEDIA DURING A PANDEMIC The role of social media during a pandemic. During COVID-19, the world discovered that social media is a great way for individuals and communities to stay connected even while physically separated. During the 1918 flu pandemic, which the CDC estimates infected a third of the world’s population, people didn’t have the same sources of THE 2021 SOCIAL MEDIA USERS DEMOGRAPHICS GUIDE Income. 44% of households with an annual income of less than $30,000 use Instagram. 45% of households with an annual income between $30k-$60k use Instagram. 36% of households with an annual income between $60k-$70k use Instagram. 55% of households with an annual income between $70k-$80k use Instagram. 3 TIPS TO CREATE A GENUINE & IMPACTFUL PRIDE MONTH CAMPAIGN 2. Align with who you are as a brand. One way to ensure genuine Pride month activism is to align your efforts with the services and/or products that lie at the core of your brand’s identity. For example, if you’re not an apparel brand, think twice before creating — TOP 5 GEN Z MARKETING CAMPAIGNS Once you’re there, you want to express your message in short, shareable content that resonates with a younger audience. Below are our top five marketing campaigns that excel at reaching out to Gen Z. 1. Cosmetic Instagram filters by Kylie Cosmetics. When thinking of a notable social media personality, look no further than Kylie Jenner. THE 6-STEP SOCIAL MEDIA RISK MANAGEMENT PLAN Step six: educate each user on which networks they have access to and the timeline to access associated. Make sure to educate them on the broader social media security policy so they understand the big picture and reasoning behind the approach. Once this is done, start educating your organization and ensure the social media securitypolicy is
KHOROS - HOME - ATLAS Welcome to the Atlas Community: a peer-to-peer community for members to discuss digital customer experience on the Khoros platform. KHOROS | DIGITAL CARE, COMMUNITIES, & SOCIAL MEDIA SOFTWAREPLATFORMKHOROS CAREKHOROS COMMUNITIESKHOROS MARKETINGINTEGRATIONSSTRATEGIC SERVICES Customer-first, enterprise-level software and services. Connect and serve customers across messaging, reviews, communities, and social media. Care on your customers’ terms — and yours. Create a network where your prospects, customers, and partners engage around a shared purpose. Host your community to grow your business. KHOROS | DIGITAL CARE, COMMUNITIES, & SOCIAL MEDIA SOFTWARE 9 hours ago · Our software helps you deliver the best customer experiences by building and scaling digital care, social marketing, and brand communities. Click to begin! KHOROS LOGIN INFORMATION Platform Sign inInformation. Platform Sign in. Information. Khoros, the most powerful customer engagement platform, is built from Spredfast and Lithium. In the future, you will be able to access all your products in one place, right here. THE FEATURES FOR DIGITAL CUSTOMER ENGAGEMENT This report from the customer engagement experts at IDC Link covers the new products and features that our customers can now use to stay in lockstep with technological advances. New products and features include: Engagement Manager. Events in Khoros Communities. Campaign-Aware Workflows; Email Integration and Channel Consolidation. THE ROLE OF SOCIAL MEDIA DURING A PANDEMIC The role of social media during a pandemic. During COVID-19, the world discovered that social media is a great way for individuals and communities to stay connected even while physically separated. During the 1918 flu pandemic, which the CDC estimates infected a third of the world’s population, people didn’t have the same sources of THE 2021 SOCIAL MEDIA USERS DEMOGRAPHICS GUIDE Income. 44% of households with an annual income of less than $30,000 use Instagram. 45% of households with an annual income between $30k-$60k use Instagram. 36% of households with an annual income between $60k-$70k use Instagram. 55% of households with an annual income between $70k-$80k use Instagram. 3 TIPS TO CREATE A GENUINE & IMPACTFUL PRIDE MONTH CAMPAIGN 2. Align with who you are as a brand. One way to ensure genuine Pride month activism is to align your efforts with the services and/or products that lie at the core of your brand’s identity. For example, if you’re not an apparel brand, think twice before creating — TOP 5 GEN Z MARKETING CAMPAIGNS Once you’re there, you want to express your message in short, shareable content that resonates with a younger audience. Below are our top five marketing campaigns that excel at reaching out to Gen Z. 1. Cosmetic Instagram filters by Kylie Cosmetics. When thinking of a notable social media personality, look no further than Kylie Jenner. THE 6-STEP SOCIAL MEDIA RISK MANAGEMENT PLAN Step six: educate each user on which networks they have access to and the timeline to access associated. Make sure to educate them on the broader social media security policy so they understand the big picture and reasoning behind the approach. Once this is done, start educating your organization and ensure the social media securitypolicy is
KHOROS - HOME - ATLAS Welcome to the Atlas Community: a peer-to-peer community for members to discuss digital customer experience on the Khoros platform. KHOROS BOT | OMNI-CHANNEL AUTOMATION Improved customer and agent experience: chatbots help agents do their jobs more efficiently and let them focus on more interesting or challenging customer inquiries. Lower customer care costs: chatbots can lower costs & reduce call volumes. Faster time-to-value: Khoros has pre-defined the use cases for our chatbots so you can bring your bot to life more quickly and start seeing chatbotWORK AT KHOROS
Get connected withthe best place to work. Connection is at the heart of everything we do. Advance your career by connecting with a team of talented people passionate about customer experiences. From engineering to services, and marketing to finance — your next career connection is here at Khoros THE 2021 SOCIAL MEDIA USERS DEMOGRAPHICS GUIDE Income. 44% of households with an annual income of less than $30,000 use Instagram. 45% of households with an annual income between $30k-$60k use Instagram. 36% of households with an annual income between $60k-$70k use Instagram. 55% of households with an annual income between $70k-$80k use Instagram.CX CONFESSIONS
In this episode of CX Confessions, we speak about the smart ways to build upon feedback. You’ll also learn how to listen to customers and uncover the insights tKHOROS FOR FACEBOOK
Khoros Marketing for Facebook helps your brand orchestrate, govern, and measure campaigns that drive business results. Centrally manage Facebook Marketing campaigns and content — across paid and organic — to scale your interactions and drive a consistent brand experience across teams, geographies and 7 TIPS FOR RE-ENGAGING CUSTOMERS AFTER COVID-19 QUARANTINE 4. Offer exclusive content or discounts. One of the best ways to engage and win back lost customers after COVID-19 is through exclusive offers and content. Unfortunately, the quarantine has negatively affected many peoples’ finances and even after the pandemic is over, customers may feel hesitant to spend money on anything that isn’t a HOW TO IMPROVE AIRLINE CUSTOMER EXPERIENCE Three ways to improve your airline’s customer experience. 1. Take a passenger-first approach. Stop focusing on yourself, and focus on your customers instead. In order to shape a positive experience from the customer's point of view, your airline brand can follow these five steps: Interact in a friendly, authentic, and personalized way. THE 6-STEP SOCIAL MEDIA RISK MANAGEMENT PLAN Step six: educate each user on which networks they have access to and the timeline to access associated. Make sure to educate them on the broader social media security policy so they understand the big picture and reasoning behind the approach. Once this is done, start educating your organization and ensure the social media securitypolicy is
LOGICIEL DE GESTION DE COMMUNAUTÉ ET DE MÉDIAS …TRANSLATE THISPAGE
Notre équipe dispose d’une réelle expertise en matière de réseaux sociaux et de gestion des communautés en ligne (stratégie de contenus, reporting, modération de communautés). Elle conçoit ainsi des stratégies globales, garantissant un vrai retour sur investissement pour les clients de Khoros. 5 TIPS TO HANDLE NEGATIVE COMMENTS ON SOCIAL MEDIA Ensure your customer feels listened to and don’t be afraid to apologize for inconvenience or a less-than-stellar experience to help diffuse a negative situation. 4. Respond publicly before and after moving to a private conversation. The days of purely 1:1 communication are behind us. On social media, a brand may be replying to a comment KHOROS | DIGITAL CARE, COMMUNITIES, & SOCIAL MEDIA SOFTWAREPLATFORMKHOROS CAREKHOROS COMMUNITIESKHOROS MARKETINGINTEGRATIONSSTRATEGIC SERVICES Customer-first, enterprise-level software and services. Connect and serve customers across messaging, reviews, communities, and social media. Care on your customers’ terms — and yours. Create a network where your prospects, customers, and partners engage around a shared purpose. Host your community to grow your business. KHOROS LOGIN INFORMATION Platform Sign inInformation. Platform Sign in. Information. Khoros, the most powerful customer engagement platform, is built from Spredfast and Lithium. In the future, you will be able to access all your products in one place, right here. THE ROLE OF SOCIAL MEDIA DURING A PANDEMIC The role of social media during a pandemic. During COVID-19, the world discovered that social media is a great way for individuals and communities to stay connected even while physically separated. During the 1918 flu pandemic, which the CDC estimates infected a third of the world’s population, people didn’t have the same sources of KHOROS BOT | OMNI-CHANNEL AUTOMATION How automating predictable conversations can help customers & agents. Have the bot start the conversation so customers feel promptly heard. Use a bot to handle FAQ and direct customers to self-service links when appropriate. Have the bot detect the customer’s problem or need before handing over to an agent. Use a bot to collect details an THE 2021 SOCIAL MEDIA USERS DEMOGRAPHICS GUIDE Income. 44% of households with an annual income of less than $30,000 use Instagram. 45% of households with an annual income between $30k-$60k use Instagram. 36% of households with an annual income between $60k-$70k use Instagram. 55% of households with an annual income between $70k-$80k use Instagram. THE 6-STEP SOCIAL MEDIA RISK MANAGEMENT PLAN Step six: educate each user on which networks they have access to and the timeline to access associated. Make sure to educate them on the broader social media security policy so they understand the big picture and reasoning behind the approach. Once this is done, start educating your organization and ensure the social media securitypolicy is
KHOROS - HOME - ATLAS Welcome to the Atlas Community: a peer-to-peer community for members to discuss digital customer experience on the Khoros platform. 3 TIPS TO CREATE A GENUINE & IMPACTFUL PRIDE MONTH CAMPAIGN 2. Align with who you are as a brand. One way to ensure genuine Pride month activism is to align your efforts with the services and/or products that lie at the core of your brand’s identity. For example, if you’re not an apparel brand, think twice before creating — HOW TO IMPROVE AIRLINE CUSTOMER EXPERIENCE Three ways to improve your airline’s customer experience. 1. Take a passenger-first approach. Stop focusing on yourself, and focus on your customers instead. In order to shape a positive experience from the customer's point of view, your airline brand can follow these five steps: Interact in a friendly, authentic, and personalized way.PRODUCT COACHING
The goal of each Khoros Product Coaching session is to allow a user to get hands-on help learning how to use a piece of functionality or area of Marketing, Care, or Community. Our Product Coaching team may reach out to you from time to time via email or with in-app notifications to invite you to sign up for a coaching session we are offering. KHOROS | DIGITAL CARE, COMMUNITIES, & SOCIAL MEDIA SOFTWAREPLATFORMKHOROS CAREKHOROS COMMUNITIESKHOROS MARKETINGINTEGRATIONSSTRATEGIC SERVICES Customer-first, enterprise-level software and services. Connect and serve customers across messaging, reviews, communities, and social media. Care on your customers’ terms — and yours. Create a network where your prospects, customers, and partners engage around a shared purpose. Host your community to grow your business. KHOROS LOGIN INFORMATION Platform Sign inInformation. Platform Sign in. Information. Khoros, the most powerful customer engagement platform, is built from Spredfast and Lithium. In the future, you will be able to access all your products in one place, right here. THE ROLE OF SOCIAL MEDIA DURING A PANDEMIC The role of social media during a pandemic. During COVID-19, the world discovered that social media is a great way for individuals and communities to stay connected even while physically separated. During the 1918 flu pandemic, which the CDC estimates infected a third of the world’s population, people didn’t have the same sources of KHOROS BOT | OMNI-CHANNEL AUTOMATION How automating predictable conversations can help customers & agents. Have the bot start the conversation so customers feel promptly heard. Use a bot to handle FAQ and direct customers to self-service links when appropriate. Have the bot detect the customer’s problem or need before handing over to an agent. Use a bot to collect details an THE 2021 SOCIAL MEDIA USERS DEMOGRAPHICS GUIDE Income. 44% of households with an annual income of less than $30,000 use Instagram. 45% of households with an annual income between $30k-$60k use Instagram. 36% of households with an annual income between $60k-$70k use Instagram. 55% of households with an annual income between $70k-$80k use Instagram. THE 6-STEP SOCIAL MEDIA RISK MANAGEMENT PLAN Step six: educate each user on which networks they have access to and the timeline to access associated. Make sure to educate them on the broader social media security policy so they understand the big picture and reasoning behind the approach. Once this is done, start educating your organization and ensure the social media securitypolicy is
KHOROS - HOME - ATLAS Welcome to the Atlas Community: a peer-to-peer community for members to discuss digital customer experience on the Khoros platform. 3 TIPS TO CREATE A GENUINE & IMPACTFUL PRIDE MONTH CAMPAIGN 2. Align with who you are as a brand. One way to ensure genuine Pride month activism is to align your efforts with the services and/or products that lie at the core of your brand’s identity. For example, if you’re not an apparel brand, think twice before creating — HOW TO IMPROVE AIRLINE CUSTOMER EXPERIENCE Three ways to improve your airline’s customer experience. 1. Take a passenger-first approach. Stop focusing on yourself, and focus on your customers instead. In order to shape a positive experience from the customer's point of view, your airline brand can follow these five steps: Interact in a friendly, authentic, and personalized way.PRODUCT COACHING
The goal of each Khoros Product Coaching session is to allow a user to get hands-on help learning how to use a piece of functionality or area of Marketing, Care, or Community. Our Product Coaching team may reach out to you from time to time via email or with in-app notifications to invite you to sign up for a coaching session we are offering. KHOROS BOT | OMNI-CHANNEL AUTOMATION Improved customer and agent experience: chatbots help agents do their jobs more efficiently and let them focus on more interesting or challenging customer inquiries. Lower customer care costs: chatbots can lower costs & reduce call volumes. Faster time-to-value: Khoros has pre-defined the use cases for our chatbots so you can bring your bot to life more quickly and start seeing chatbot THE FEATURES FOR DIGITAL CUSTOMER ENGAGEMENT This report from the customer engagement experts at IDC Link covers the new products and features that our customers can now use to stay in lockstep with technological advances. New products and features include: Engagement Manager. Events in Khoros Communities. Campaign-Aware Workflows; Email Integration and Channel Consolidation.WORK AT KHOROS
Get connected withthe best place to work. Connection is at the heart of everything we do. Advance your career by connecting with a team of talented people passionate about customer experiences. From engineering to services, and marketing to finance — your next career connection is here at KhorosKHOROS FOR FACEBOOK
Khoros Marketing for Facebook helps your brand orchestrate, govern, and measure campaigns that drive business results. Centrally manage Facebook Marketing campaigns and content — across paid and organic — to scale your interactions and drive a consistent brand experience across teams, geographies and 7 TIPS FOR RE-ENGAGING CUSTOMERS AFTER COVID-19 QUARANTINE 4. Offer exclusive content or discounts. One of the best ways to engage and win back lost customers after COVID-19 is through exclusive offers and content. Unfortunately, the quarantine has negatively affected many peoples’ finances and even after the pandemic is over, customers may feel hesitant to spend money on anything that isn’t a SMART SOCIAL® REPORT VOL 3: HOW TO REACH GEN Z AND WHY IT Marketing to Gen Z is crucial. Gen Z buying power ranges from $29B to $143B annually, and it grows every year. This is not a market your brand can afford to ignore in its digital marketing efforts. LOGICIEL DE GESTION DE COMMUNAUTÉ ET DE MÉDIAS …TRANSLATE THISPAGE
Notre équipe dispose d’une réelle expertise en matière de réseaux sociaux et de gestion des communautés en ligne (stratégie de contenus, reporting, modération de communautés). Elle conçoit ainsi des stratégies globales, garantissant un vrai retour sur investissement pour les clients de Khoros. SPREDFAST + LITHIUM JOIN FORCES AS “KHOROS” Spredfast + Lithium Join Forces as “Khoros” to Offer the Industry’s Best Customer Engagement Platform. Khoros to provide enterprise companies with a best-in-class platform to help them stay all-ways connected™. AUSTIN, TX — March 5, 2019 — Today, the combined company of Spredfast and Lithium announced its new name:Khoros, LLC ( www
PRODUCT COACHING
The goal of each Khoros Product Coaching session is to allow a user to get hands-on help learning how to use a piece of functionality or area of Marketing, Care, or Community. Our Product Coaching team may reach out to you from time to time via email or with in-app notifications to invite you to sign up for a coaching session we are offering. 2021 CUSTOMER AWARDS: POWERSCHOOL Company: PowerSchool Company background: From the front office to the classroom to the home, PowerSchool helps schools and districts efficiently manage instruction, learning, grading, attendance, assessment, analytics, state reporting, special education, student registration, talent, finance, and HR. Today, we’re proud to be the leading provider of K-12 education application technology KHOROS | DIGITAL CARE, COMMUNITIES, & SOCIAL MEDIA SOFTWAREPLATFORMKHOROS CAREKHOROS COMMUNITIESKHOROS MARKETINGINTEGRATIONSSTRATEGIC SERVICES Khoros software solutions help enterprises deliver the best customer experiences by building and scaling digital care, social marketing, and brand communities. KHOROS LOGIN INFORMATION Khoros, the most powerful customer engagement platform, is built from Spredfast and Lithium. In the future, you will be able to access all your products in one place, right here. TRAINING & CERTIFICATION What you get: Throughout your Khoros journey, you’ll receive our award-winning implementation and instructor-led onboarding, along with a continued education strategy.. We offer both online self-paced, and instructor-led courses, along with a variety of community certifications.; During your time with Khoros, we will be there with resources and programs to help you continue to drive adoption THE ROLE OF SOCIAL MEDIA DURING A PANDEMIC During COVID-19, the world discovered that social media is a great way for individuals and communities to stay connected even while physically separated. THE 2021 SOCIAL MEDIA USERS DEMOGRAPHICS GUIDE Our 2021 Social Media Demographics Guide surfaces the demographic data, like age, gender, income, and device usage, you need to inform asmart strategy.
KHOROS FOR FACEBOOK
Khoros Marketing for Facebook helps your brand orchestrate, govern, and measure campaigns that drive business results. Centrally manage Facebook Marketing campaigns and content — across paid and organic — to scale your interactions and drive a consistent brand experience across teams, geographies and 3 TIPS TO CREATE A GENUINE & IMPACTFUL PRIDE MONTH CAMPAIGN In a time of celebration, honor, and support, see how your brand can positively affect the LGBTQ+ community via social media. 4 WAYS TO IMPROVE CUSTOMER SATISFACTION (CSAT, NPS, CES Satisfied customers are great for businesses. See our proven methods for measuring and improving customer satisfaction scores here. MILLENNIAL BUYING STATS ALL MARKETERS NEED TO KNOW Millennials are a force: the first digitally native generation has overtaken baby boomers as the largest adult population in America. Millennials now range in age from 24 to 39, and many have settled down with careers, homes, and families. MEET THE EXPERT BEHIND DUNKIN’S SOCIAL MEDIA STRATEGY After 68 years of delighting consumers with donuts and drinks, Dunkin’ Brands has not only managed to stay relevant, but to thrive. The brand’s unwavering commitment to enhancing the consumer experience has been driven by two priorities: digital and donutinnovation.
KHOROS | DIGITAL CARE, COMMUNITIES, & SOCIAL MEDIA SOFTWAREPLATFORMKHOROS CAREKHOROS COMMUNITIESKHOROS MARKETINGINTEGRATIONSSTRATEGIC SERVICES Khoros software solutions help enterprises deliver the best customer experiences by building and scaling digital care, social marketing, and brand communities. KHOROS LOGIN INFORMATION Khoros, the most powerful customer engagement platform, is built from Spredfast and Lithium. In the future, you will be able to access all your products in one place, right here. TRAINING & CERTIFICATION What you get: Throughout your Khoros journey, you’ll receive our award-winning implementation and instructor-led onboarding, along with a continued education strategy.. We offer both online self-paced, and instructor-led courses, along with a variety of community certifications.; During your time with Khoros, we will be there with resources and programs to help you continue to drive adoption THE ROLE OF SOCIAL MEDIA DURING A PANDEMIC During COVID-19, the world discovered that social media is a great way for individuals and communities to stay connected even while physically separated. THE 2021 SOCIAL MEDIA USERS DEMOGRAPHICS GUIDE Our 2021 Social Media Demographics Guide surfaces the demographic data, like age, gender, income, and device usage, you need to inform asmart strategy.
KHOROS FOR FACEBOOK
Khoros Marketing for Facebook helps your brand orchestrate, govern, and measure campaigns that drive business results. Centrally manage Facebook Marketing campaigns and content — across paid and organic — to scale your interactions and drive a consistent brand experience across teams, geographies and 3 TIPS TO CREATE A GENUINE & IMPACTFUL PRIDE MONTH CAMPAIGN In a time of celebration, honor, and support, see how your brand can positively affect the LGBTQ+ community via social media. 4 WAYS TO IMPROVE CUSTOMER SATISFACTION (CSAT, NPS, CES Satisfied customers are great for businesses. See our proven methods for measuring and improving customer satisfaction scores here. MILLENNIAL BUYING STATS ALL MARKETERS NEED TO KNOW Millennials are a force: the first digitally native generation has overtaken baby boomers as the largest adult population in America. Millennials now range in age from 24 to 39, and many have settled down with careers, homes, and families. MEET THE EXPERT BEHIND DUNKIN’S SOCIAL MEDIA STRATEGY After 68 years of delighting consumers with donuts and drinks, Dunkin’ Brands has not only managed to stay relevant, but to thrive. The brand’s unwavering commitment to enhancing the consumer experience has been driven by two priorities: digital and donutinnovation.
KHOROS BOT | OMNI-CHANNEL AUTOMATION Improved customer and agent experience: chatbots help agents do their jobs more efficiently and let them focus on more interesting or challenging customer inquiries. Lower customer care costs: chatbots can lower costs & reduce call volumes. Faster time-to-value: Khoros has pre-defined the use cases for our chatbots so you can bring your bot to life more quickly and start seeing chatbot THE BEST MARKETING CAMPAIGNS OF 2020 This campaign is a great example of interactive content. In addition to being able to physically hunt for the vehicle, customers were also encouraged to deduce clues about the location from the commercials as well as other hints strategically placed throughout their social mediachannels.
THE 6-STEP SOCIAL MEDIA RISK MANAGEMENT PLAN Incorporate social media risk management into your company's strategy, and bolster the vulnerable areas of your social media strategy withthese 6 steps.
2021 CUSTOMER AWARDS: POWERSCHOOL Company: PowerSchool Company background: From the front office to the classroom to the home, PowerSchool helps schools and districts efficiently manage instruction, learning, grading, attendance, assessment, analytics, state reporting, special education, student registration, talent, finance, and HR. Today, we’re proud to be the leading provider of K-12 education application technology 2021 CUSTOMER AWARDS: POWERSCHOOL Company: PowerSchool Company background: From the front office to the classroom to the home, PowerSchool helps schools and districts efficiently manage instruction, learning, grading, attendance, assessment, analytics, state reporting, special education, student registration, talent, finance, and HR. Today, we’re proud to be the leading provider of K-12 education application technology WHAT TRADITIONAL CPG COMPANIES CAN LEARN FROM DISRUPTORS This post was originally created by Spredfast before Spredfast and Lithium merged and became Khoros. A dramatic shift in business has been underway for over a decade as the digital era has ushered in a new playing field for companies in every industry. APRIL DOWNING, CHIEF FINANCIAL OFFICER AT KHOROS April is a seasoned financial and operational executive with over 20 years of experience for both publicly and privately held technology and services companies. MEET THE EXPERT BEHIND DUNKIN’S SOCIAL MEDIA STRATEGY After 68 years of delighting consumers with donuts and drinks, Dunkin’ Brands has not only managed to stay relevant, but to thrive. The brand’s unwavering commitment to enhancing the consumer experience has been driven by two priorities: digital and donutinnovation.
WHAT ETHICAL CONSUMERISM MEANS FOR YOUR BRAND By showing a little love for their employees, the brand signals to consumers that it cares about the people who work there. Target doesn’t have to say, explicitly, that they support their employees; instead, they publicly show their support. 2021 CUSTOMER AWARDS: DELAWARE NORTH Company: Delaware North Company background: Delaware North is a global foodservice and hospitality company started in 1915 and headquartered in Buffalo, New York. We manage and provide food and beverage concessions, premium dining, entertainment, lodging, and retail at many large venues and special places. KHOROS | DIGITAL CARE, COMMUNITIES, & SOCIAL MEDIA SOFTWAREPLATFORMKHOROS CAREKHOROS COMMUNITIESKHOROS MARKETINGINTEGRATIONSSTRATEGIC SERVICES Khoros software solutions help enterprises deliver the best customer experiences by building and scaling digital care, social marketing, and brand communities. KHOROS LOGIN INFORMATIONKHOROS SOFTWARESPREDFAST KHOROS Khoros, the most powerful customer engagement platform, is built from Spredfast and Lithium. In the future, you will be able to access all your products in one place, right here. SOCIAL MEDIA MARKETING PLATFORM FOR ENTERPRISES Team effectiveness. Get more done in less time. Bring all your teams, channels, and content into one easy-to-adopt platform. Manage cross-channel social media campaigns and real-time conversations with greater efficiency and visibility. THE ROLE OF SOCIAL MEDIA DURING A PANDEMIC During COVID-19, the world discovered that social media is a great way for individuals and communities to stay connected even while physically separated. DIGITAL AND SOCIAL MEDIA CUSTOMER SERVICE SOLUTION The right channels for the right reasons: Email to support the largest audience, Chat for your highest-traffic channels, Messaging for highest-growth opportunities, Social & Reviews on highest-visibility platforms, and Community to offer the highest self-service option. The right platform to increase customer NPS and maximize efficiency: Listening, queuing, & routing workflows, unified THE 2021 SOCIAL MEDIA USERS DEMOGRAPHICS GUIDE Our 2021 Social Media Demographics Guide surfaces the demographic data, like age, gender, income, and device usage, you need to inform asmart strategy.
KHOROS - HOME - ATLAS Welcome to the Atlas Community: a peer-to-peer community for members to discuss digital customer experience on the Khoros platform. MILLENNIAL BUYING STATS ALL MARKETERS NEED TO KNOW Millennials are a force: the first digitally native generation has overtaken baby boomers as the largest adult population in America. Millennials now range in age from 24 to 39, and many have settled down with careers, homes, and families. 3 TIPS TO CREATE A GENUINE & IMPACTFUL PRIDE MONTH CAMPAIGN In a time of celebration, honor, and support, see how your brand can positively affect the LGBTQ+ community via social media. KHOROS DEVELOPER DOCS Developer guides and API reference documentation for Khoros Care andKhoros Communities
KHOROS | DIGITAL CARE, COMMUNITIES, & SOCIAL MEDIA SOFTWAREPLATFORMKHOROS CAREKHOROS COMMUNITIESKHOROS MARKETINGINTEGRATIONSSTRATEGIC SERVICES Khoros software solutions help enterprises deliver the best customer experiences by building and scaling digital care, social marketing, and brand communities. KHOROS LOGIN INFORMATIONKHOROS SOFTWARESPREDFAST KHOROS Khoros, the most powerful customer engagement platform, is built from Spredfast and Lithium. In the future, you will be able to access all your products in one place, right here. SOCIAL MEDIA MARKETING PLATFORM FOR ENTERPRISES Team effectiveness. Get more done in less time. Bring all your teams, channels, and content into one easy-to-adopt platform. Manage cross-channel social media campaigns and real-time conversations with greater efficiency and visibility. THE ROLE OF SOCIAL MEDIA DURING A PANDEMIC During COVID-19, the world discovered that social media is a great way for individuals and communities to stay connected even while physically separated. DIGITAL AND SOCIAL MEDIA CUSTOMER SERVICE SOLUTION The right channels for the right reasons: Email to support the largest audience, Chat for your highest-traffic channels, Messaging for highest-growth opportunities, Social & Reviews on highest-visibility platforms, and Community to offer the highest self-service option. The right platform to increase customer NPS and maximize efficiency: Listening, queuing, & routing workflows, unified THE 2021 SOCIAL MEDIA USERS DEMOGRAPHICS GUIDE Our 2021 Social Media Demographics Guide surfaces the demographic data, like age, gender, income, and device usage, you need to inform asmart strategy.
KHOROS - HOME - ATLAS Welcome to the Atlas Community: a peer-to-peer community for members to discuss digital customer experience on the Khoros platform. MILLENNIAL BUYING STATS ALL MARKETERS NEED TO KNOW Millennials are a force: the first digitally native generation has overtaken baby boomers as the largest adult population in America. Millennials now range in age from 24 to 39, and many have settled down with careers, homes, and families. 3 TIPS TO CREATE A GENUINE & IMPACTFUL PRIDE MONTH CAMPAIGN In a time of celebration, honor, and support, see how your brand can positively affect the LGBTQ+ community via social media. KHOROS DEVELOPER DOCS Developer guides and API reference documentation for Khoros Care andKhoros Communities
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For general questions, you can also always reach us at questions@khoros.com.. For press inquiries, please email pr@khoros.com.. For employment verifications, please email hrops@khoros.com.. Or, fill out this form and we'll be in touch. CUSTOMER EXPERIENCE INTEGRATIONS Powerful integrations for social media and customer care platforms to meet customers where they are. Get started today. KHOROS - HOME - ATLAS Welcome to the Atlas Community: a peer-to-peer community for members to discuss digital customer experience on the Khoros platform. THE 2021 SOCIAL MEDIA USERS DEMOGRAPHICS GUIDE Editor's Note: This post was originally created in 2018 and has since been updated to reflect 2021 data. 42% of the world's population — a whopping 3.2 billion people — use social media. HOW TO IMPROVE AIRLINE CUSTOMER EXPERIENCE The airline industry is a staple in modern society, but this hasn’t prevented airlines from experiencing intense competition and declining profitability in recent years. This, in addition to travel fears and restrictions caused by the COVID-19 pandemic, means that airlines need to market their brands effectively in order to survive. SMART SOCIAL® REPORT VOL 3: HOW TO REACH GEN Z AND WHY IT Marketing to Gen Z is crucial. Gen Z buying power ranges from $29B to $143B annually, and it grows every year. This is not a market your brand can afford to ignore in its digital marketing efforts. THE 6-STEP SOCIAL MEDIA RISK MANAGEMENT PLAN Incorporate social media risk management into your company's strategy, and bolster the vulnerable areas of your social media strategy withthese 6 steps.
KHOROS DEVELOPER DOCS Developer guides and API reference documentation for Khoros Care andKhoros Communities
2021 CUSTOMER AWARDS: POWERSCHOOL Company: PowerSchool Company background: From the front office to the classroom to the home, PowerSchool helps schools and districts efficiently manage instruction, learning, grading, attendance, assessment, analytics, state reporting, special education, student registration, talent, finance, and HR. Today, we’re proud to be the leading provider of K-12 education application technology 2021 CUSTOMER AWARDS: POWERSCHOOL Company: PowerSchool Company background: From the front office to the classroom to the home, PowerSchool helps schools and districts efficiently manage instruction, learning, grading, attendance, assessment, analytics, state reporting, special education, student registration, talent, finance, and HR. Today, we’re proud to be the leading provider of K-12 education application technologyWebsite Security
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