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INTEGRIAIMS.COM
10 HERRAMIENTAS DE COMUNICACIÓN INTERNA PARA LA …TRANSLATE THISPAGE
Las herramientas de ticketing utilizadas para la comunicación interna ofrecen algunas de las ventajas que encontramos en otras herramientas, pero de una forma mejorada. Son ágiles y a la vez “formales”, como los correos electrónicos, pero presentan la información de una manera más ordenada. Son rápidas, como los chats, pero más EL CICLO DE VIDA DEL CLIENTE; QUÉ ES Y CUÁLES SON SUS …TRANSLATE THIS PAGESEE MORE ON INTEGRIAIMS.COM 8 CANALES DE COMUNICACIÓN CON LOS CLIENTES QUE …TRANSLATE THIS PAGE 8 canales de comunicación con los clientes que deberías conocer. Qué tal se comunica tu empresa con sus clientes? Si la respuesta es “bien” debes saber que siempre se puede mejorar. Si la respuesta es “mal” tienes mucho trabajo que hacer por delante. Si la respuesta es “no sé”, ¡deberías estar más al tanto de lo quesucede
MEJORAR LA ATENCION AL CLIENTE EN TU EMPRESA: CLAVES …TRANSLATE THISPAGE
A continuación, te mostramos nueve puntos clave para mejorar la atencion al cliente. 1. Trabaja con los mejores. ¿Contratarías para hacer una obra en tu casa a un experto pescadero? Si en tu empresa tratas de contar con los mejores técnicos posibles, ¿porqué no querer lo mismo para tu servicio de atención al cliente? Existenpersonas
ATENCION TELEFONICA AL CLIENTE; 12 IDEAS PARA PODER …TRANSLATE THISPAGE
Si tienes experiencia en la atención telefónica al cliente, sabrás que se trata de una parte muy importante en cualquier empresa o institución. Para mejorarla, existen algunas ideas sencillas que pueden dar muy buen resultado (no, una de ellas no es esconder tu número de teléfono para que nadie te llame). Vamos a ver algunas. FUNCIONES DE ATENCION AL CLIENTE; 6 MISIONES Y UN …TRANSLATE THIS PAGESEE MORE ON INTEGRIAIMS.COM AFTER SALES SERVICE; 5 IDEAS TO IMPROVE IT AND BENEFIT The sale of products and services often involves the responsibility of providing after sales service, which is very important for users. Wipe that millionaire duck face off your face and look on the bright side: the after sales service will not only help you retain your current customers, but may even provide you with some new ones. In this ADVANTAGES AND DISADVANTAGES OF TEAMWORK IN COMPANIES Increases productivity. Whichever way you look at it, well applied, teamwork is a pump to raise the team’s performance to notably. Teamwork allows you to distribute tasks so that each person takes care of the tasks for which he or she is better qualified. In addition, it will be easier to avoid work duplication, which will save time. 8 TIPS FOR IMPROVING NON-VERBAL COMMUNICATION IN CUSTOMER 8 tips for improving non-verbal communication in customer service. Several studies have shown that nonverbal communication represents more than 50% of the message that you are trying to convey when speaking with someone.. If you work in customer service, we are pretty sure that you already know that this is an essential issue. 8 FACTORS THAT INFLUENCE CONSUMER BEHAVIOR THE MOSTSEE MORE ONINTEGRIAIMS.COM
10 HERRAMIENTAS DE COMUNICACIÓN INTERNA PARA LA …TRANSLATE THISPAGE
Las herramientas de ticketing utilizadas para la comunicación interna ofrecen algunas de las ventajas que encontramos en otras herramientas, pero de una forma mejorada. Son ágiles y a la vez “formales”, como los correos electrónicos, pero presentan la información de una manera más ordenada. Son rápidas, como los chats, pero más EL CICLO DE VIDA DEL CLIENTE; QUÉ ES Y CUÁLES SON SUS …TRANSLATE THIS PAGESEE MORE ON INTEGRIAIMS.COM 8 CANALES DE COMUNICACIÓN CON LOS CLIENTES QUE …TRANSLATE THIS PAGE 8 canales de comunicación con los clientes que deberías conocer. Qué tal se comunica tu empresa con sus clientes? Si la respuesta es “bien” debes saber que siempre se puede mejorar. Si la respuesta es “mal” tienes mucho trabajo que hacer por delante. Si la respuesta es “no sé”, ¡deberías estar más al tanto de lo quesucede
MEJORAR LA ATENCION AL CLIENTE EN TU EMPRESA: CLAVES …TRANSLATE THISPAGE
A continuación, te mostramos nueve puntos clave para mejorar la atencion al cliente. 1. Trabaja con los mejores. ¿Contratarías para hacer una obra en tu casa a un experto pescadero? Si en tu empresa tratas de contar con los mejores técnicos posibles, ¿porqué no querer lo mismo para tu servicio de atención al cliente? Existenpersonas
ATENCION TELEFONICA AL CLIENTE; 12 IDEAS PARA PODER …TRANSLATE THISPAGE
Si tienes experiencia en la atención telefónica al cliente, sabrás que se trata de una parte muy importante en cualquier empresa o institución. Para mejorarla, existen algunas ideas sencillas que pueden dar muy buen resultado (no, una de ellas no es esconder tu número de teléfono para que nadie te llame). Vamos a ver algunas. FUNCIONES DE ATENCION AL CLIENTE; 6 MISIONES Y UN …TRANSLATE THIS PAGESEE MORE ON INTEGRIAIMS.COMHELP DESK SOFTWARE
Integria IMS es un software de help desk sencillo, potente y fácil de usar. Dispone de inventario automatizado y controlado desde una sola interfaz. Agiliza los procesos reduciendo los tiempos y costes de gestión en sus proyectos. Gracias a sus informes personalizados estará informado y podrá ver fácilmente la gestión y calidad del INCOME MODEL FOR COMPANIES; 5 CLASSIC AND MODERN WAYS FOR THIS In this article, we will look at some of the most common income models for today’s businesses. Let’s go! Single payment. (A quite common income model) It is the classic one. When you go to a bakery, you pay for your loaf of bread and then you leave. When you go to a supermarket, you pay for your grapefruit-flavoured isotonic drink, andthen
ADVANTAGES AND DISADVANTAGES FOR SME'S AGAINST BIG COMPANIES They have more difficulties to find funding. Normally, SMEs do not have the financial power that large companies have. For this reason, they will usually need external financing, which will also be more limited and in worse conditions, without the ability to access financial instruments available to large corporations, such as listingon stock
CUSTOMER SERVICE PROCESS; LEARN ALL ABOUT IT AND HOW TO The customer service process is the group of activities that we carry out from the moment we receive the first contact from a user until we solve his or her problem and we say goodbye to him or her, sorted according to the different phases that we will go through throughout the procedure. Being aware of the different phases of the process and TYPES OF LEADERSHIP. WHAT KIND OF LEADER DO YOU WANT TO BE? Types of leadership. What kind of leader do you want to be? You were already giving orders from the cradle, even with your pacifier in hand, as soon as you walked in, you were already controlling everyone in your nursery home.On your first birthday, they bought you a captain’s hat, and you still have it. 8 CANALES DE COMUNICACIÓN CON LOS CLIENTES QUE …TRANSLATE THIS PAGE 8 canales de comunicación con los clientes que deberías conocer. Qué tal se comunica tu empresa con sus clientes? Si la respuesta es “bien” debes saber que siempre se puede mejorar. Si la respuesta es “mal” tienes mucho trabajo que hacer por delante. Si la respuesta es “no sé”, ¡deberías estar más al tanto de lo quesucede
COMUNICACIÓN EFECTIVA EN ATENCIÓN AL CLIENTE; 8 TIPS …TRANSLATETHIS PAGE
Es uno de los componentes fundamentales de la escucha activa. Pregunta a tu interlocutor lo que necesites saber para entender su mensaje. No solo te ayudará a conocer mejor sus necesidades y resolver su problema con más eficacia, sino que le harás saber que lo que le estás contando te importa, por lo que se generará una mejorrelación.
FUNCIONES DE ATENCION AL CLIENTE; 6 MISIONES Y UN …TRANSLATE THISPAGE
Funciones de atención al cliente; 6 misiones y un software helpdesk Para qué sirve el departamento de atención al cliente de una empresa? Vale, puede que ésta sea una pregunta fácil de responder: sirve para dar respuesta a las consultas o quejas que CULTURA DE SERVICIO AL CLIENTE; ALGUNOS TIPS PARA …TRANSLATE THISPAGE
Cultura de servicio al cliente; algunos tips para lograrla. Una cultura de servicio al cliente (u “orientada al cliente”) es aquel conjunto de prácticas o estrategias que promueven que las acciones que lleve a cabo una empresa estén orientadas hacia el cliente, esto es, se lleven a cabo pensando en su punto de vista y en el cumplimiento de sus necesidades o deseos. GAMIFICACIÓN; EN QUÉ CONSISTE Y ALGUNAS IDEAS PARATRANSLATE THISPAGE
Crean diversión: este es otro objetivo evidente de la gamificación. Tratar el trabajo -o algunos aspectos del mismo- como si fuera un juego, lo hace mucho más ameno. Estimulan el trabajo en equipo: aunque esto varía según las técnicas empleadas, la gamificación implica muchas veces trabajar en grupo con otros compañeros. INCOME MODEL FOR COMPANIES; 5 CLASSIC AND MODERN WAYS FOR THIS In this article, we will look at some of the most common income models for today’s businesses. Let’s go! Single payment. (A quite common income model) It is the classic one. When you go to a bakery, you pay for your loaf of bread and then you leave. When you go to a supermarket, you pay for your grapefruit-flavoured isotonic drink, andthen
CUSTOMER COMMUNICATION CHANNELS THAT YOU SHOULD KNOW ABOUTSEE MORE ONINTEGRIAIMS.COM
8 TIPS FOR IMPROVING NON-VERBAL COMMUNICATION IN CUSTOMER 8 tips for improving non-verbal communication in customer service. Several studies have shown that nonverbal communication represents more than 50% of the message that you are trying to convey when speaking with someone.. If you work in customer service, we are pretty sure that you already know that this is an essential issue. CUSTOMER SERVICE PROCESS; LEARN ALL ABOUT IT AND HOW TOSEE MORE ONINTEGRIAIMS.COM
AFTER SALES SERVICE; 5 IDEAS TO IMPROVE IT AND BENEFIT The sale of products and services often involves the responsibility of providing after sales service, which is very important for users. Wipe that millionaire duck face off your face and look on the bright side: the after sales service will not only help you retain your current customers, but may even provide you with some new ones. In this 7 TYPES OF USERS THAT YOU MIGHT FIND ONLINE IN YOUR ONLINE 7 types of users that you might find online in your online business. Anyone can be on the Internet! The days when the network was only used by computer geeks are long gone, in order to make way for an era in which from your cousin Paco, who finished a degree at MIT, to your grandfather Frisburcio, a farmer, are equally up to date in the use ofthe network.
CUSTOMER CARE, 13 BASIC PRINCIPLES YOU SHOULD ALWAYS KEEP Discover some basic principles in order to provide good customer care within your company. Don’t let your business collapse due to badcustomer service
ADVANTAGES AND DISADVANTAGES OF TEAMWORK IN COMPANIES Increases productivity. Whichever way you look at it, well applied, teamwork is a pump to raise the team’s performance to notably. Teamwork allows you to distribute tasks so that each person takes care of the tasks for which he or she is better qualified. In addition, it will be easier to avoid work duplication, which will save time. DEMANDING CONSUMERS: WHAT DO MIDDLE-AGED CONSUMERS WANT? Demanding Consumers in their 50s and 70s often find themselves at a stage where they feel the need to reward themselves for a long life of hard work. This, together with their economic capacity, will make them more willing to give themselves a treat from time to time. Travel, jewelry or high-end vehicles will be purchased at this age more EXTERNAL COMMUNICATION. LET’S HAVE A LOOK AT SOME TIPS TO External communication. Let’s have a look at some tips to succeed. A few weeks ago we mentioned some tips to improve internal communication within companies.Well, we knew that was not enough for you, so today we bring you an article on how to improve external communication within your company.. If you want to find out how to improve communication within your company, you can’t INCOME MODEL FOR COMPANIES; 5 CLASSIC AND MODERN WAYS FOR THIS In this article, we will look at some of the most common income models for today’s businesses. Let’s go! Single payment. (A quite common income model) It is the classic one. When you go to a bakery, you pay for your loaf of bread and then you leave. When you go to a supermarket, you pay for your grapefruit-flavoured isotonic drink, andthen
CUSTOMER COMMUNICATION CHANNELS THAT YOU SHOULD KNOW ABOUTSEE MORE ONINTEGRIAIMS.COM
8 TIPS FOR IMPROVING NON-VERBAL COMMUNICATION IN CUSTOMER 8 tips for improving non-verbal communication in customer service. Several studies have shown that nonverbal communication represents more than 50% of the message that you are trying to convey when speaking with someone.. If you work in customer service, we are pretty sure that you already know that this is an essential issue. CUSTOMER SERVICE PROCESS; LEARN ALL ABOUT IT AND HOW TOSEE MORE ONINTEGRIAIMS.COM
AFTER SALES SERVICE; 5 IDEAS TO IMPROVE IT AND BENEFIT The sale of products and services often involves the responsibility of providing after sales service, which is very important for users. Wipe that millionaire duck face off your face and look on the bright side: the after sales service will not only help you retain your current customers, but may even provide you with some new ones. In this 7 TYPES OF USERS THAT YOU MIGHT FIND ONLINE IN YOUR ONLINE 7 types of users that you might find online in your online business. Anyone can be on the Internet! The days when the network was only used by computer geeks are long gone, in order to make way for an era in which from your cousin Paco, who finished a degree at MIT, to your grandfather Frisburcio, a farmer, are equally up to date in the use ofthe network.
CUSTOMER CARE, 13 BASIC PRINCIPLES YOU SHOULD ALWAYS KEEP Discover some basic principles in order to provide good customer care within your company. Don’t let your business collapse due to badcustomer service
ADVANTAGES AND DISADVANTAGES OF TEAMWORK IN COMPANIES Increases productivity. Whichever way you look at it, well applied, teamwork is a pump to raise the team’s performance to notably. Teamwork allows you to distribute tasks so that each person takes care of the tasks for which he or she is better qualified. In addition, it will be easier to avoid work duplication, which will save time. DEMANDING CONSUMERS: WHAT DO MIDDLE-AGED CONSUMERS WANT? Demanding Consumers in their 50s and 70s often find themselves at a stage where they feel the need to reward themselves for a long life of hard work. This, together with their economic capacity, will make them more willing to give themselves a treat from time to time. Travel, jewelry or high-end vehicles will be purchased at this age more EXTERNAL COMMUNICATION. LET’S HAVE A LOOK AT SOME TIPS TO External communication. Let’s have a look at some tips to succeed. A few weeks ago we mentioned some tips to improve internal communication within companies.Well, we knew that was not enough for you, so today we bring you an article on how to improve external communication within your company.. If you want to find out how to improve communication within your company, you can’t 7 TYPES OF USERS THAT YOU MIGHT FIND ONLINE IN YOUR ONLINE 7 types of users that you might find online in your online business. Anyone can be on the Internet! The days when the network was only used by computer geeks are long gone, in order to make way for an era in which from your cousin Paco, who finished a degree at MIT, to your grandfather Frisburcio, a farmer, are equally up to date in the use ofthe network.
EXTERNAL COMMUNICATION. LET’S HAVE A LOOK AT SOME TIPS TO External communication. Let’s have a look at some tips to succeed. A few weeks ago we mentioned some tips to improve internal communication within companies.Well, we knew that was not enough for you, so today we bring you an article on how to improve external communication within your company.. If you want to find out how to improve communication within your company, you can’t VACATION MANAGEMENT, PLAN VACATIONS FOR YOUR EMPLOYEES Vacation management, plan vacations for your employees. The more employees you have, the harder it will get to manage vacations. In the middle of August, some people take the opportunity to be with their relatives, with friends or maybe to travel to exotic countries. KNOW YOUR CUSTOMERS: SOME IDEAS TO THINK FROM THEIR POINT The very process of using tools like the previous ones is the first step to think from your customer’s point of view. However, there are several approaches that will allow you to understand better their needs and motives, because those will force you to question some aspects that you probably had not considered before. CUSTOMER CARE, 13 BASIC PRINCIPLES YOU SHOULD ALWAYS KEEP Discover some basic principles in order to provide good customer care within your company. Don’t let your business collapse due to badcustomer service
TYPES OF LEADERSHIP. WHAT KIND OF LEADER DO YOU WANT TO BE? Types of leadership. What kind of leader do you want to be? You were already giving orders from the cradle, even with your pacifier in hand, as soon as you walked in, you were already controlling everyone in your nursery home.On your first birthday, they bought you a captain’s hat, and you still have it. MOTIVATE EMPLOYEES, THE KEY TO CREATE A BETTER WORK Motivate employees, the key to create a better work environment. Like fish need water or a hog needs to wallow, your employees will be more productive if you can provide the right environment for them, and a company’s success starts with the environment its employees work in. 8 FACTORS THAT INFLUENCE CONSUMER BEHAVIOR THE MOST 8 factors that influence consumer behavior the most. You know your clients are people.Even if you sell to a company, you’ll be dealing with humans to do it. You know that everyone has their interests, their tastes, their own way of being and a personal history thatconditions them.
MEJORAR LA ATENCION AL CLIENTE EN TU EMPRESA: CLAVES …TRANSLATE THISPAGE
A continuación, te mostramos nueve puntos clave para mejorar la atencion al cliente. 1. Trabaja con los mejores. ¿Contratarías para hacer una obra en tu casa a un experto pescadero? Si en tu empresa tratas de contar con los mejores técnicos posibles, ¿porqué no querer lo mismo para tu servicio de atención al cliente? Existenpersonas
SABER ESCUCHAR EN ATENCIÓN AL CLIENTE; 6 IDEAS PARATRANSLATE THISPAGE
Saber escuchar es básico para dar una buena atención al usuario. Descubre 6 ideas para hacerlo mejor y un estupendo software help desk llamado Integria IMS.* Producto
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QUÉ ES INTEGRIA IMS? Integria IMS es un software de help desk sencillo, potente y fácil de usar. Dispone de inventario automatizado y controlado desde un solo interfaz. Agiliza los procesos reduciendo los tiempos y costes de gestión en sus proyectos. Gracias a sus informes personalizados estará informado y podrá ver fácilmente la gestión y calidad del servicio dado en tiempo real.i
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Herramientas muy complejas orientadas a grandes empresas que disponen de funcionalidades que no necesita y que al final del dia le complicanla existencia.
Complejo ecosistema de diferentes herramientas que se solapan y tienen una precaria integración y que consumen su tiempo y paciencia.
Herramientas SaaS que prometen facilidad y sencillez y resultan ser mucho más rígidas de lo que usted necesita. CÓMO FUNCIONA LA GESTIÓN DEL SOPORTE EN INTEGRIA IMS?HELP DESK
Gestión de incidencias y servicios 100% WEB, multiusuario, multiempresa, con seguimiento de SLA, workflows, informes personalizados y gestión mediante email.Saber más
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