SPENDGO - LOYALTY, ENGAGEMENT & SINGLE SIGN-ON FORBUSINESSPARTNERSMEMBERSLEARNONLINE ORDERINGSCHEDULE A DEMO Spendgo is an industry leading loyalty and customer engagement platform for restaurants and retailers. Reach customers in-store, online and via mobile. Online Ordering, POS, SMS and Email. Loyalty programs & automated campaigns. Sign-up, adopt and redeem rewards. Single Sign-On, Data and

EXPLORE — SPENDGO

Explore — Spendgo. Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact Us. Join millions of members who earn rewards at their favorite brands. Featured.

PRICING PLANS

Pricing will vary depending on your needs, business volume, and which optional add-ons you choose. Make Spendgo the gateway to your business’s online presence. Build your loyalty program and set up digital marketing. Everything from the starter plan, plus. Scale your marketing with custom campaigns, custom integrations, and dedicated

support.

CONTACT US — SPENDGO Contact Us. Want to learn more about Spendgo for your business? Fill out the form below and someone from our team will follow up with you. Not a business? Looking to sign up for rewards? Join here. Are you a member looking to open a support ticket? Contact support.

MEMBER SUPPORT

Member Support — Spendgo. Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact CUSTOMER RETENTION LESSONS FROM COFFEE SHOPS Customer Retention Lessons from Coffee Shops. Posted on October 8, 2019. “I’ll have the usual” — it’s typically how regulars at coffee shops and other quick service establishments request their order, and the sign of a repeat customer. Coffee shops are known for drawing consistent crowds, but coffee shop-style customer retention

isn

A SIMPLE GUIDE TO BENCHMARKING FOR RETAIL BUSINESSES Retail benchmarking is the practice of comparing retail business metrics to identify and add context to key performance indicators (KPIs). A benchmark may be based on historical performance, third-party research, an analysis of competitor performance, or something else. While KPIs measure performance in a vacuum, benchmarks provide context that A GUIDE TO CUSTOMER RETENTION FOR BRICK-AND-MORTAR BUSINESSES Use the formula CRR = ( (E-N)/S) x 100 to calculate your customer retention rate. As an example, let’s say that your business began the month with 200 customers, ended the month with 220 customers, and gained 30 new customers. Using the formula, ( (220-30)/200) x WELCOME TO JAMES CONEY ISLAND REWARDS! It's free & easy to join! Yes, send me emails when I have a reward and updates of special promotions. Yes, send me James Coney Island recurring automated text offers to the mobile number provided. Consent is not required to purchase. Message frequency varies per user. Text JSTOP to cancel, HELP for help.

MY COLD STONE CLUB

My Cold Stone Club

SPENDGO - LOYALTY, ENGAGEMENT & SINGLE SIGN-ON FORBUSINESSPARTNERSMEMBERSLEARNONLINE ORDERINGSCHEDULE A DEMO Spendgo is an industry leading loyalty and customer engagement platform for restaurants and retailers. Reach customers in-store, online and via mobile. Online Ordering, POS, SMS and Email. Loyalty programs & automated campaigns. Sign-up, adopt and redeem rewards. Single Sign-On, Data and

EXPLORE — SPENDGO

Explore — Spendgo. Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact Us. Join millions of members who earn rewards at their favorite brands. Featured.

PRICING PLANS

Pricing will vary depending on your needs, business volume, and which optional add-ons you choose. Make Spendgo the gateway to your business’s online presence. Build your loyalty program and set up digital marketing. Everything from the starter plan, plus. Scale your marketing with custom campaigns, custom integrations, and dedicated

support.

CONTACT US — SPENDGO Contact Us. Want to learn more about Spendgo for your business? Fill out the form below and someone from our team will follow up with you. Not a business? Looking to sign up for rewards? Join here. Are you a member looking to open a support ticket? Contact support.

MEMBER SUPPORT

Member Support — Spendgo. Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact CUSTOMER RETENTION LESSONS FROM COFFEE SHOPS Customer Retention Lessons from Coffee Shops. Posted on October 8, 2019. “I’ll have the usual” — it’s typically how regulars at coffee shops and other quick service establishments request their order, and the sign of a repeat customer. Coffee shops are known for drawing consistent crowds, but coffee shop-style customer retention

isn

A SIMPLE GUIDE TO BENCHMARKING FOR RETAIL BUSINESSES Retail benchmarking is the practice of comparing retail business metrics to identify and add context to key performance indicators (KPIs). A benchmark may be based on historical performance, third-party research, an analysis of competitor performance, or something else. While KPIs measure performance in a vacuum, benchmarks provide context that A GUIDE TO CUSTOMER RETENTION FOR BRICK-AND-MORTAR BUSINESSES Use the formula CRR = ( (E-N)/S) x 100 to calculate your customer retention rate. As an example, let’s say that your business began the month with 200 customers, ended the month with 220 customers, and gained 30 new customers. Using the formula, ( (220-30)/200) x WELCOME TO JAMES CONEY ISLAND REWARDS! It's free & easy to join! Yes, send me emails when I have a reward and updates of special promotions. Yes, send me James Coney Island recurring automated text offers to the mobile number provided. Consent is not required to purchase. Message frequency varies per user. Text JSTOP to cancel, HELP for help.

MY COLD STONE CLUB

My Cold Stone Club

ABOUT — SPENDGO

Using early investments from his university professor, the sale of his roommate’s car and his personal funds, Ivan launched Spendgo in 2010 as a leader in customer loyalty marketing for small businesses and national brands. Culture. We are a technology-focused company, but we’re creating a customer experience that is intuitive. CONTACT US — SPENDGO Contact Us. Want to learn more about Spendgo for your business? Fill out the form below and someone from our team will follow up with you. Not a business? Looking to sign up for rewards? Join here. Are you a member looking to open a support ticket? Contact support. IT SUPPORT — SPENDGO Please include your question (s), any troubleshooting details already performed, and any other notes relevant to the issue. Thank you for reaching out. We're assigning a specialist to your case, and we'll get in touch with you within 24 business hours. Talk soon!

CONTACT US: GENERAL

Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact Us. Contact Us. General Inquiries. If you would like to inquire about your points, rewards or receipts, please

click here.

HELP — SPENDGO

Help — Spendgo. Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact Us. How can we help you? Member Support. I am a member with questions about my rewards account.

SCHEDULE A DEMO

Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact Us. Schedule A Demo. Schedule a FREE demo, get a quote, or learn more about how we can help your business

grow!

MINIMUM AMOUNT OF TIME & RESOURCES NEEDED TO LAUNCH A When all of this is set and done, with the right provider like Spendgo, you can go live in as little as 3-4 weeks. Brands with more stores, complexity, and integrations can expect to launch in 2-3 months. This is all a vast improvement over launching in 6-12 months

which is

WELCOME TO JAMES CONEY ISLAND REWARDS! It's free & easy to join! Yes, send me emails when I have a reward and updates of special promotions. Yes, send me James Coney Island recurring automated text offers to the mobile number provided. Consent is not required to purchase. Message frequency varies per user. Text JSTOP to cancel, HELP for help. COST OF CUSTOMER RETENTION VS. CUSTOMER ACQUISITION In this whitepaper, we’ll examine some of the costs associated with acquiring a new customer: Digital advertising. Traditional print and media ads. Hiring an agency. And more! Then, we compare those results to the costs associated with customer retention to see JAMES CONEY ISLAND REWARDS SIGN IN Phone or Email. {{emailPhoneError}} Password SPENDGO - LOYALTY, ENGAGEMENT & SINGLE SIGN-ON FORBUSINESSPARTNERSMEMBERSLEARNONLINE ORDERINGSCHEDULE A DEMO Spendgo is an industry leading loyalty and customer engagement platform for restaurants and retailers. Reach customers in-store, online and via mobile. Online Ordering, POS, SMS and Email. Loyalty programs & automated campaigns. Sign-up, adopt and redeem rewards. Single Sign-On, Data and

EXPLORE — SPENDGO

Explore — Spendgo. Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact Us. Join millions of members who earn rewards at their favorite brands. Featured.

PRICING PLANS

Pricing will vary depending on your needs, business volume, and which optional add-ons you choose. Make Spendgo the gateway to your business’s online presence. Build your loyalty program and set up digital marketing. Everything from the starter plan, plus. Scale your marketing with custom campaigns, custom integrations, and dedicated

support.

CONTACT US — SPENDGO Contact Us. Want to learn more about Spendgo for your business? Fill out the form below and someone from our team will follow up with you. Not a business? Looking to sign up for rewards? Join here. Are you a member looking to open a support ticket? Contact support.

MEMBER SUPPORT

Member Support — Spendgo. Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact CUSTOMER RETENTION LESSONS FROM COFFEE SHOPS Customer Retention Lessons from Coffee Shops. Posted on October 8, 2019. “I’ll have the usual” — it’s typically how regulars at coffee shops and other quick service establishments request their order, and the sign of a repeat customer. Coffee shops are known for drawing consistent crowds, but coffee shop-style customer retention

isn

A SIMPLE GUIDE TO BENCHMARKING FOR RETAIL BUSINESSES Retail benchmarking is the practice of comparing retail business metrics to identify and add context to key performance indicators (KPIs). A benchmark may be based on historical performance, third-party research, an analysis of competitor performance, or something else. While KPIs measure performance in a vacuum, benchmarks provide context that A GUIDE TO CUSTOMER RETENTION FOR BRICK-AND-MORTAR BUSINESSES Use the formula CRR = ( (E-N)/S) x 100 to calculate your customer retention rate. As an example, let’s say that your business began the month with 200 customers, ended the month with 220 customers, and gained 30 new customers. Using the formula, ( (220-30)/200) x WELCOME TO JAMES CONEY ISLAND REWARDS! It's free & easy to join! Yes, send me emails when I have a reward and updates of special promotions. Yes, send me James Coney Island recurring automated text offers to the mobile number provided. Consent is not required to purchase. Message frequency varies per user. Text JSTOP to cancel, HELP for help.

MY COLD STONE CLUB

My Cold Stone Club

SPENDGO - LOYALTY, ENGAGEMENT & SINGLE SIGN-ON FORBUSINESSPARTNERSMEMBERSLEARNONLINE ORDERINGSCHEDULE A DEMO Spendgo is an industry leading loyalty and customer engagement platform for restaurants and retailers. Reach customers in-store, online and via mobile. Online Ordering, POS, SMS and Email. Loyalty programs & automated campaigns. Sign-up, adopt and redeem rewards. Single Sign-On, Data and

EXPLORE — SPENDGO

Explore — Spendgo. Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact Us. Join millions of members who earn rewards at their favorite brands. Featured.

PRICING PLANS

Pricing will vary depending on your needs, business volume, and which optional add-ons you choose. Make Spendgo the gateway to your business’s online presence. Build your loyalty program and set up digital marketing. Everything from the starter plan, plus. Scale your marketing with custom campaigns, custom integrations, and dedicated

support.

CONTACT US — SPENDGO Contact Us. Want to learn more about Spendgo for your business? Fill out the form below and someone from our team will follow up with you. Not a business? Looking to sign up for rewards? Join here. Are you a member looking to open a support ticket? Contact support.

MEMBER SUPPORT

Member Support — Spendgo. Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact CUSTOMER RETENTION LESSONS FROM COFFEE SHOPS Customer Retention Lessons from Coffee Shops. Posted on October 8, 2019. “I’ll have the usual” — it’s typically how regulars at coffee shops and other quick service establishments request their order, and the sign of a repeat customer. Coffee shops are known for drawing consistent crowds, but coffee shop-style customer retention

isn

A SIMPLE GUIDE TO BENCHMARKING FOR RETAIL BUSINESSES Retail benchmarking is the practice of comparing retail business metrics to identify and add context to key performance indicators (KPIs). A benchmark may be based on historical performance, third-party research, an analysis of competitor performance, or something else. While KPIs measure performance in a vacuum, benchmarks provide context that A GUIDE TO CUSTOMER RETENTION FOR BRICK-AND-MORTAR BUSINESSES Use the formula CRR = ( (E-N)/S) x 100 to calculate your customer retention rate. As an example, let’s say that your business began the month with 200 customers, ended the month with 220 customers, and gained 30 new customers. Using the formula, ( (220-30)/200) x WELCOME TO JAMES CONEY ISLAND REWARDS! It's free & easy to join! Yes, send me emails when I have a reward and updates of special promotions. Yes, send me James Coney Island recurring automated text offers to the mobile number provided. Consent is not required to purchase. Message frequency varies per user. Text JSTOP to cancel, HELP for help.

MY COLD STONE CLUB

My Cold Stone Club

ABOUT — SPENDGO

Using early investments from his university professor, the sale of his roommate’s car and his personal funds, Ivan launched Spendgo in 2010 as a leader in customer loyalty marketing for small businesses and national brands. Culture. We are a technology-focused company, but we’re creating a customer experience that is intuitive. CONTACT US — SPENDGO Contact Us. Want to learn more about Spendgo for your business? Fill out the form below and someone from our team will follow up with you. Not a business? Looking to sign up for rewards? Join here. Are you a member looking to open a support ticket? Contact support. IT SUPPORT — SPENDGO Please include your question (s), any troubleshooting details already performed, and any other notes relevant to the issue. Thank you for reaching out. We're assigning a specialist to your case, and we'll get in touch with you within 24 business hours. Talk soon!

CONTACT US: GENERAL

Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact Us. Contact Us. General Inquiries. If you would like to inquire about your points, rewards or receipts, please

click here.

HELP — SPENDGO

Help — Spendgo. Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact Us. How can we help you? Member Support. I am a member with questions about my rewards account.

SCHEDULE A DEMO

Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact Us. Schedule A Demo. Schedule a FREE demo, get a quote, or learn more about how we can help your business

grow!

MINIMUM AMOUNT OF TIME & RESOURCES NEEDED TO LAUNCH A When all of this is set and done, with the right provider like Spendgo, you can go live in as little as 3-4 weeks. Brands with more stores, complexity, and integrations can expect to launch in 2-3 months. This is all a vast improvement over launching in 6-12 months

which is

WELCOME TO JAMES CONEY ISLAND REWARDS! It's free & easy to join! Yes, send me emails when I have a reward and updates of special promotions. Yes, send me James Coney Island recurring automated text offers to the mobile number provided. Consent is not required to purchase. Message frequency varies per user. Text JSTOP to cancel, HELP for help. COST OF CUSTOMER RETENTION VS. CUSTOMER ACQUISITION In this whitepaper, we’ll examine some of the costs associated with acquiring a new customer: Digital advertising. Traditional print and media ads. Hiring an agency. And more! Then, we compare those results to the costs associated with customer retention to see JAMES CONEY ISLAND REWARDS SIGN IN Phone or Email. {{emailPhoneError}} Password SPENDGO - LOYALTY, ENGAGEMENT & SINGLE SIGN-ON FORBUSINESSPARTNERSMEMBERSLEARNONLINE ORDERINGSCHEDULE A DEMO Spendgo is an industry leading loyalty and customer engagement platform for restaurants and retailers. Reach customers in-store, online and via mobile. Online Ordering, POS, SMS and Email. Loyalty programs & automated campaigns. Sign-up, adopt and redeem rewards. Single Sign-On, Data and

EXPLORE — SPENDGO

Explore — Spendgo. Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact Us. Join millions of members who earn rewards at their favorite brands. Featured.

ABOUT — SPENDGO

Using early investments from his university professor, the sale of his roommate’s car and his personal funds, Ivan launched Spendgo in 2010 as a leader in customer loyalty marketing for small businesses and national brands. Culture. We are a technology-focused company, but we’re creating a customer experience that is intuitive.

PRICING PLANS

Pricing will vary depending on your needs, business volume, and which optional add-ons you choose. Make Spendgo the gateway to your business’s online presence. Build your loyalty program and set up digital marketing. Everything from the starter plan, plus. Scale your marketing with custom campaigns, custom integrations, and dedicated

support.

HELP — SPENDGO

Help — Spendgo. Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact Us. How can we help you? Member Support. I am a member with questions about my rewards account. CONTACT US — SPENDGO Contact Us. Want to learn more about Spendgo for your business? Fill out the form below and someone from our team will follow up with you. Not a business? Looking to sign up for rewards? Join here. Are you a member looking to open a support ticket? Contact support.

MEMBER SUPPORT

Member Support — Spendgo. Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact CUSTOMER RETENTION LESSONS FROM COFFEE SHOPS Customer Retention Lessons from Coffee Shops. Posted on October 8, 2019. “I’ll have the usual” — it’s typically how regulars at coffee shops and other quick service establishments request their order, and the sign of a repeat customer. Coffee shops are known for drawing consistent crowds, but coffee shop-style customer retention

isn

A SIMPLE GUIDE TO BENCHMARKING FOR RETAIL BUSINESSES Retail benchmarking is the practice of comparing retail business metrics to identify and add context to key performance indicators (KPIs). A benchmark may be based on historical performance, third-party research, an analysis of competitor performance, or something else. While KPIs measure performance in a vacuum, benchmarks provide context that

MY COLD STONE CLUB

My Cold Stone Club

SPENDGO - LOYALTY, ENGAGEMENT & SINGLE SIGN-ON FORBUSINESSPARTNERSMEMBERSLEARNONLINE ORDERINGSCHEDULE A DEMO Spendgo is an industry leading loyalty and customer engagement platform for restaurants and retailers. Reach customers in-store, online and via mobile. Online Ordering, POS, SMS and Email. Loyalty programs & automated campaigns. Sign-up, adopt and redeem rewards. Single Sign-On, Data and

EXPLORE — SPENDGO

Explore — Spendgo. Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact Us. Join millions of members who earn rewards at their favorite brands. Featured.

ABOUT — SPENDGO

Using early investments from his university professor, the sale of his roommate’s car and his personal funds, Ivan launched Spendgo in 2010 as a leader in customer loyalty marketing for small businesses and national brands. Culture. We are a technology-focused company, but we’re creating a customer experience that is intuitive.

PRICING PLANS

Pricing will vary depending on your needs, business volume, and which optional add-ons you choose. Make Spendgo the gateway to your business’s online presence. Build your loyalty program and set up digital marketing. Everything from the starter plan, plus. Scale your marketing with custom campaigns, custom integrations, and dedicated

support.

HELP — SPENDGO

Help — Spendgo. Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact Us. How can we help you? Member Support. I am a member with questions about my rewards account. CONTACT US — SPENDGO Contact Us. Want to learn more about Spendgo for your business? Fill out the form below and someone from our team will follow up with you. Not a business? Looking to sign up for rewards? Join here. Are you a member looking to open a support ticket? Contact support.

MEMBER SUPPORT

Member Support — Spendgo. Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact CUSTOMER RETENTION LESSONS FROM COFFEE SHOPS Customer Retention Lessons from Coffee Shops. Posted on October 8, 2019. “I’ll have the usual” — it’s typically how regulars at coffee shops and other quick service establishments request their order, and the sign of a repeat customer. Coffee shops are known for drawing consistent crowds, but coffee shop-style customer retention

isn

A SIMPLE GUIDE TO BENCHMARKING FOR RETAIL BUSINESSES Retail benchmarking is the practice of comparing retail business metrics to identify and add context to key performance indicators (KPIs). A benchmark may be based on historical performance, third-party research, an analysis of competitor performance, or something else. While KPIs measure performance in a vacuum, benchmarks provide context that

MY COLD STONE CLUB

My Cold Stone Club

INTEGRATIONS

Integrations. Supported POS Systems. Contact us to see if your POS works with Spendgo. Marketing. Online Ordering & E-Commerce. Learn more about how Spendgo integrates with online ordering and e-commerce. Technology. Hardware.

CONTACT US: GENERAL

Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact Us. Contact Us. General Inquiries. If you would like to inquire about your points, rewards or receipts, please

click here.

UPLOAD A RECEIPT TO YOUR ACCOUNT You can upload and view receipts with your favorite loyalty programs powered by Spendgo. When you upload a receipt to your account, any points earned on the order will also be added to your account. You must also be logged into your account with the brand you shopped at.

SCHEDULE A DEMO

Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact Us. Schedule A Demo. Schedule a FREE demo, get a quote, or learn more about how we can help your business

grow!

CAREERS — SPENDGO

Careers — Spendgo. Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact Us. CONVERTING MARKETPLACE ORDERS TO DIRECT ORDERS Monthly Online Ordering Sales: $100,000. 3PDs commission: 30%. New 3PDs share of orders: 25%. New Monthly cost of 3PDs commissions: ($100,000 x 25%) x 30% = $7,500. New Annual cost of 3PDs commissions: ($100,000 x 25% x 12) x 30% = $90,000. Since we now have a loyalty program, to calculate ROI we’ll need to account for the cost of

loyalty

SPENDGO | CUSTOMER ENGAGEMENT BLOG Optimizing your Whitelabel Olo ordering experience for Loyalty and Customer Engagement. January 13, 2021. Loyalty Rewards. MINIMUM AMOUNT OF TIME & RESOURCES NEEDED TO LAUNCH A When all of this is set and done, with the right provider like Spendgo, you can go live in as little as 3-4 weeks. Brands with more stores, complexity, and integrations can expect to launch in 2-3 months. This is all a vast improvement over launching in 6-12 months

which is

WELCOME TO JAMES CONEY ISLAND REWARDS! It's free & easy to join! Yes, send me emails when I have a reward and updates of special promotions. Yes, send me James Coney Island recurring automated text offers to the mobile number provided. Consent is not required to purchase. Message frequency varies per user. Text JSTOP to cancel, HELP for help. JAMES CONEY ISLAND REWARDS SIGN IN Phone or Email. {{emailPhoneError}} Password SPENDGO - LOYALTY, ENGAGEMENT & SINGLE SIGN-ON FORBUSINESSPARTNERSMEMBERSLEARNONLINE ORDERINGSCHEDULE A DEMO Spendgo is an industry leading loyalty and customer engagement platform for restaurants and retailers. Reach customers in-store, online and via mobile. Online Ordering, POS, SMS and Email. Loyalty programs & automated campaigns. Sign-up, adopt and redeem rewards. Single Sign-On, Data and

ABOUT — SPENDGO

Using early investments from his university professor, the sale of his roommate’s car and his personal funds, Ivan launched Spendgo in 2010 as a leader in customer loyalty marketing for small businesses and national brands. Culture. We are a technology-focused company, but we’re creating a customer experience that is intuitive.

HELP — SPENDGO

Help — Spendgo. Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact Us. How can we help you? Member Support. I am a member with questions about my rewards account. CONTACT US — SPENDGO Contact Us. Want to learn more about Spendgo for your business? Fill out the form below and someone from our team will follow up with you. Not a business? Looking to sign up for rewards? Join here. Are you a member looking to open a support ticket? Contact support.

MEMBER SUPPORT

Member Support — Spendgo. Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact CONVERTING MARKETPLACE ORDERS TO DIRECT ORDERS Monthly Online Ordering Sales: $100,000. 3PDs commission: 30%. New 3PDs share of orders: 25%. New Monthly cost of 3PDs commissions: ($100,000 x 25%) x 30% = $7,500. New Annual cost of 3PDs commissions: ($100,000 x 25% x 12) x 30% = $90,000. Since we now have a loyalty program, to calculate ROI we’ll need to account for the cost of

loyalty

CUSTOMER RETENTION LESSONS FROM COFFEE SHOPS Customer Retention Lessons from Coffee Shops. Posted on October 8, 2019. “I’ll have the usual” — it’s typically how regulars at coffee shops and other quick service establishments request their order, and the sign of a repeat customer. Coffee shops are known for drawing consistent crowds, but coffee shop-style customer retention

isn

A SIMPLE GUIDE TO BENCHMARKING FOR RETAIL BUSINESSES Retail benchmarking is the practice of comparing retail business metrics to identify and add context to key performance indicators (KPIs). A benchmark may be based on historical performance, third-party research, an analysis of competitor performance, or something else. While KPIs measure performance in a vacuum, benchmarks provide context that

MY COLD STONE CLUB

My Cold Stone Club

JAMES CONEY ISLAND REWARDS SIGN IN Phone or Email. {{emailPhoneError}} Password SPENDGO - LOYALTY, ENGAGEMENT & SINGLE SIGN-ON FORBUSINESSPARTNERSMEMBERSLEARNONLINE ORDERINGSCHEDULE A DEMO Spendgo is an industry leading loyalty and customer engagement platform for restaurants and retailers. Reach customers in-store, online and via mobile. Online Ordering, POS, SMS and Email. Loyalty programs & automated campaigns. Sign-up, adopt and redeem rewards. Single Sign-On, Data and

ABOUT — SPENDGO

Using early investments from his university professor, the sale of his roommate’s car and his personal funds, Ivan launched Spendgo in 2010 as a leader in customer loyalty marketing for small businesses and national brands. Culture. We are a technology-focused company, but we’re creating a customer experience that is intuitive.

HELP — SPENDGO

Help — Spendgo. Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact Us. How can we help you? Member Support. I am a member with questions about my rewards account. CONTACT US — SPENDGO Contact Us. Want to learn more about Spendgo for your business? Fill out the form below and someone from our team will follow up with you. Not a business? Looking to sign up for rewards? Join here. Are you a member looking to open a support ticket? Contact support.

MEMBER SUPPORT

Member Support — Spendgo. Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact CONVERTING MARKETPLACE ORDERS TO DIRECT ORDERS Monthly Online Ordering Sales: $100,000. 3PDs commission: 30%. New 3PDs share of orders: 25%. New Monthly cost of 3PDs commissions: ($100,000 x 25%) x 30% = $7,500. New Annual cost of 3PDs commissions: ($100,000 x 25% x 12) x 30% = $90,000. Since we now have a loyalty program, to calculate ROI we’ll need to account for the cost of

loyalty

CUSTOMER RETENTION LESSONS FROM COFFEE SHOPS Customer Retention Lessons from Coffee Shops. Posted on October 8, 2019. “I’ll have the usual” — it’s typically how regulars at coffee shops and other quick service establishments request their order, and the sign of a repeat customer. Coffee shops are known for drawing consistent crowds, but coffee shop-style customer retention

isn

A SIMPLE GUIDE TO BENCHMARKING FOR RETAIL BUSINESSES Retail benchmarking is the practice of comparing retail business metrics to identify and add context to key performance indicators (KPIs). A benchmark may be based on historical performance, third-party research, an analysis of competitor performance, or something else. While KPIs measure performance in a vacuum, benchmarks provide context that

MY COLD STONE CLUB

My Cold Stone Club

JAMES CONEY ISLAND REWARDS SIGN IN Phone or Email. {{emailPhoneError}} Password

EXPLORE — SPENDGO

Explore — Spendgo. Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact Us. Join millions of members who earn rewards at their favorite brands. Featured.

INTEGRATIONS

Integrations. Supported POS Systems. Contact us to see if your POS works with Spendgo. Marketing. Online Ordering & E-Commerce. Learn more about how Spendgo integrates with online ordering and e-commerce. Technology. Hardware.

ECOMMERCE SOLUTIONS

Spendgo has partnered with the leading online ordering and e-commerce platforms to drive more orders from your digital storefronts. 3rd party marketplace are great for acquiring new customers, but paying 30% commission per order is a steep price. Spendgo helps PARTNERS — SPENDGO Acquiring customers online costs as much as $4-$7 per person. Spendgo regularly signs up 4k+ members in less than a year providing immediate savings of $28,000 in advertising costs per store. 92% of Rewards are Redeemed. A great guest experience is key. On average 92% of Spendgo rewards are used whereas the industry average is 60%.

CONTACT US: GENERAL

Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact Us. Contact Us. General Inquiries. If you would like to inquire about your points, rewards or receipts, please

click here.

TERMS OF USE

Are you a member that is part of a loyalty program or looking to join one? Here is a helpful link: Explore Brands UPLOAD A RECEIPT TO YOUR ACCOUNT You can upload and view receipts with your favorite loyalty programs powered by Spendgo. When you upload a receipt to your account, any points earned on the order will also be added to your account. You must also be logged into your account with the brand you shopped at. CONVERTING MARKETPLACE ORDERS TO DIRECT ORDERS Monthly Online Ordering Sales: $100,000. 3PDs commission: 30%. New 3PDs share of orders: 25%. New Monthly cost of 3PDs commissions: ($100,000 x 25%) x 30% = $7,500. New Annual cost of 3PDs commissions: ($100,000 x 25% x 12) x 30% = $90,000. Since we now have a loyalty program, to calculate ROI we’ll need to account for the cost of

loyalty

SPENDGO | CUSTOMER ENGAGEMENT BLOG Optimizing your Whitelabel Olo ordering experience for Loyalty and Customer Engagement. January 13, 2021. Loyalty Rewards. DASHBOARD — HELP GUIDES — SPENDGO Are you a member that is part of a loyalty program or looking to join one? Here is a helpful link: Explore Brands SPENDGO - LOYALTY, ENGAGEMENT & SINGLE SIGN-ON FORBUSINESSPARTNERSMEMBERSLEARNONLINE ORDERINGSCHEDULE A DEMOSPENDGO LOYALTYSPENDGO ACCOUNTSPENDGO SUPPORT Spendgo is an industry leading loyalty and customer engagement platform for restaurants and retailers. Reach customers in-store, online and via mobile. Online Ordering, POS, SMS and Email. Loyalty programs & automated campaigns. Sign-up, adopt and redeem rewards. Single Sign-On, Data and

ABOUT — SPENDGO

Using early investments from his university professor, the sale of his roommate’s car and his personal funds, Ivan launched Spendgo in 2010 as a leader in customer loyalty marketing for small businesses and national brands. Culture. We are a technology-focused company, but we’re creating a customer experience that is intuitive. HELP — SPENDGOGOODCENTS SPENDGOZOUP SPENDGO Help — Spendgo. Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact Us. How can we help you? Member Support. I am a member with questions about my rewards account. CONTACT US — SPENDGOGOODCENTS SPENDGO Contact Us. Want to learn more about Spendgo for your business? Fill out the form below and someone from our team will follow up with you. Not a business? Looking to sign up for rewards? Join here. Are you a member looking to open a support ticket? Contact support.

MEMBER SUPPORT

Member Support — Spendgo. Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact

CONTACT US: GENERAL

Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact Us. Contact Us. General Inquiries. If you would like to inquire about your points, rewards or receipts, please

click here.

PRIVACY POLICY

Are you a member that is part of a loyalty program or looking to join one? Here is a helpful link: Explore Brands CUSTOMER RETENTION LESSONS FROM COFFEE SHOPS Customer Retention Lessons from Coffee Shops. Posted on October 8, 2019. “I’ll have the usual” — it’s typically how regulars at coffee shops and other quick service establishments request their order, and the sign of a repeat customer. Coffee shops are known for drawing consistent crowds, but coffee shop-style customer retention

isn

MY COLD STONE CLUB

My Cold Stone Club

WELCOME TO JAMES CONEY ISLAND REWARDS! It's free & easy to join! Yes, send me emails when I have a reward and updates of special promotions. Yes, send me James Coney Island recurring automated text offers to the mobile number provided. Consent is not required to purchase. Message frequency varies per user. Text JSTOP to cancel, HELP for help. SPENDGO - LOYALTY, ENGAGEMENT & SINGLE SIGN-ON FORBUSINESSPARTNERSMEMBERSLEARNONLINE ORDERINGSCHEDULE A DEMOSPENDGO LOYALTYSPENDGO ACCOUNTSPENDGO SUPPORT Spendgo is an industry leading loyalty and customer engagement platform for restaurants and retailers. Reach customers in-store, online and via mobile. Online Ordering, POS, SMS and Email. Loyalty programs & automated campaigns. Sign-up, adopt and redeem rewards. Single Sign-On, Data and

ABOUT — SPENDGO

Using early investments from his university professor, the sale of his roommate’s car and his personal funds, Ivan launched Spendgo in 2010 as a leader in customer loyalty marketing for small businesses and national brands. Culture. We are a technology-focused company, but we’re creating a customer experience that is intuitive. HELP — SPENDGOGOODCENTS SPENDGOZOUP SPENDGO Help — Spendgo. Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact Us. How can we help you? Member Support. I am a member with questions about my rewards account. CONTACT US — SPENDGOGOODCENTS SPENDGO Contact Us. Want to learn more about Spendgo for your business? Fill out the form below and someone from our team will follow up with you. Not a business? Looking to sign up for rewards? Join here. Are you a member looking to open a support ticket? Contact support.

MEMBER SUPPORT

Member Support — Spendgo. Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact

CONTACT US: GENERAL

Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact Us. Contact Us. General Inquiries. If you would like to inquire about your points, rewards or receipts, please

click here.

PRIVACY POLICY

Are you a member that is part of a loyalty program or looking to join one? Here is a helpful link: Explore Brands CUSTOMER RETENTION LESSONS FROM COFFEE SHOPS Customer Retention Lessons from Coffee Shops. Posted on October 8, 2019. “I’ll have the usual” — it’s typically how regulars at coffee shops and other quick service establishments request their order, and the sign of a repeat customer. Coffee shops are known for drawing consistent crowds, but coffee shop-style customer retention

isn

MY COLD STONE CLUB

My Cold Stone Club

WELCOME TO JAMES CONEY ISLAND REWARDS! It's free & easy to join! Yes, send me emails when I have a reward and updates of special promotions. Yes, send me James Coney Island recurring automated text offers to the mobile number provided. Consent is not required to purchase. Message frequency varies per user. Text JSTOP to cancel, HELP for help.

EXPLORE — SPENDGO

Explore — Spendgo. Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact Us. Join millions of members who earn rewards at their favorite brands. Featured.

PRICING PLANS

Pricing will vary depending on your needs, business volume, and which optional add-ons you choose. Make Spendgo the gateway to your business’s online presence. Build your loyalty program and set up digital marketing. Everything from the starter plan, plus. Scale your marketing with custom campaigns, custom integrations, and dedicated

support.

INTEGRATIONS

Integrations. Supported POS Systems. Contact us to see if your POS works with Spendgo. Marketing. Online Ordering & E-Commerce. Learn more about how Spendgo integrates with online ordering and e-commerce. Technology. Hardware.

ECOMMERCE SOLUTIONS

Spendgo has partnered with the leading online ordering and e-commerce platforms to drive more orders from your digital storefronts. 3rd party marketplace are great for acquiring new customers, but paying 30% commission per order is a steep price. Spendgo helps PARTNERS — SPENDGO Acquiring customers online costs as much as $4-$7 per person. Spendgo regularly signs up 4k+ members in less than a year providing immediate savings of $28,000 in advertising costs per store. 92% of Rewards are Redeemed. A great guest experience is key. On average 92% of Spendgo rewards are used whereas the industry average is 60%.

CONTACT US: GENERAL

Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact Us. Contact Us. General Inquiries. If you would like to inquire about your points, rewards or receipts, please

click here.

IT SUPPORT — SPENDGO Please include your question (s), any troubleshooting details already performed, and any other notes relevant to the issue. Thank you for reaching out. We're assigning a specialist to your case, and we'll get in touch with you within 24 business hours. Talk soon!

SCHEDULE A DEMO

Business Our Platform Online Ordering Schedule A Demo Pricing Integrations Business Support Dashboard Partners Partner Program Become a Partner Refer a Business Members Member Support Explore Learn About Blog Resources Contact Us. Schedule A Demo. Schedule a FREE demo, get a quote, or learn more about how we can help your business

grow!

JAMES CONEY ISLAND REWARDS SIGN IN Phone or Email. {{emailPhoneError}} Password THE LOYALIST SIGN IN Phone or Email. {{emailPhoneError}} Password Business Partners Members Learn Back Our Platform Online Ordering

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A BETTER LOYALTY PROGRAM FOR YOUR IN-STORE, MOBILE,

& ONLINE CUSTOMERS.

Schedule a demo

DIGITAL MARKETING YOUR CUSTOMERS WILL LOVE PERFECT FOR BUSINESSES OF ALL SIZES MORE DIRECT & REPEAT ORDERS Use Spendgo with online ordering and e-commerce platforms. Get more direct orders, reduce your 3rd party delivery app commissions, and

decrease couponing.

Marketing For Online Ordering LEADER IN PRE-BUILT INTEGRATIONS Spendgo has integrated with 120+ POS systems. Our robust APIs are being used with e-commerce, pay at the table, mobile app, CDP, and

other platforms.

View Our Integrations TRUSTED BY BRANDS EVERYWHERE Proven technology, great people, and marketing results are why brands of all sizes are choosing Spendgo to help them increase customer frequency and sales. "IT’S A NO-BRAINER TO HAVE SOMETHING LIKE SPENDGO FOR US TO COMPETE WITH PEET’S AND STARBUCKS." _David Ung | Owner of Black Diamond Cafe_ VIEW THEIR SUCCESS STORY →

SPENDGO PRODUCTS

LOYALTY PROGRAMS

Create a program unique to your business - visits, points, surprise & delight, pay with points, points banking, and more.

CRM & MESSAGING

Acquire, engage, and retain customers even without rewards. Implement Spendgo Single Sign On to create a single customer view and integrate all your touchpoints.

CUSTOMER EXPERIENCE

Implement the digital customer experience you want such as kiosks, customer displays, mobile apps, mobile wallets, web portals, contactless table-side ordering or payments, and more.

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Plans & Pricing

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-------------------------

PROVEN RESULTS

We measured data across hundreds of businesses to see what drives loyalty program ROI. It was clear that brands needed an multi-channel approach to customer acquisition and engagement. ------------------------- LEARN ABOUT LOYALTY MARKETING HERE ARE 3 CUSTOMER LOYALTY PROGRAM KPIS THAT ACTUALLY MATTER How can you tell if your loyalty program is working? Or if a loyalty program platform is worth implementing…

Read Now

CONVERTING MARKETPLACE ORDERS TO DIRECT ORDERS Delivery apps do not deliver a sustainable ROI. Here we discuss the transition to direct ordering and the value it provides.

Read now

A GUIDE TO CUSTOMER RETENTION FOR BRICK-AND-MORTAR BUSINESSES Start learning about customer retention the specialized strategies for brick-and-mortar businesses.

Read Now

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