SPARKCENTRALCHANNELSPLATFORMCOMPANYRESOURCESCONTACT USREQUEST DEMO Get ready foreffortless conversationswith your customers. Easy, efficient, engaged and personalized – Sparkcentral enables the future of digital customer engagement in every step of your customer journey. Make connections with your target audience seamlessly on any messaging channel. Get a demo. Digital Customer Engagement Platform. PLATFORM - SPARKCENTRAL One single platform to manage all your messaging channels Digital customer service through asynchronous messaging channels needs a different kind of solution in your contact center. We believe the era of the dominant automated call distribution systems is over. It’s time for the contact center world to start focussing on automated messaging distribution. Get a CHANNELS - SPARKCENTRAL Be where your customers are People love to message. And they would love to message with your business too! Let your customers choose their preferred channel to reach your company. Don’t worry about managing all these digital platforms, because we’ll do that for you. Regardless of how customers or prospects engage with you, Sparkcentral

manages all

ABOUT US - SPARKCENTRAL Let’s change the way customer service is delivered We want to spark a movement to connect businesses withcustomers through messaging channels. Contact Us This is Sparkcentral About us We offer a SaaS platform for digital customer service: listen, support and engage with your customers on channels they love. We provide a turnkey enterprise

contact center

SPARKCENTRAL DEMO

Get ready for. effortless conversations. with your customers. Easy, efficient, engaged and personalized - Sparkcentral enables the future of digital. customer engagement in every step of your customer journey. Make connections with your target audience seamlessly on any

messaging channel.

FREE WEBINARS

The significant differences in reporting between synchronous and asynchronous teams. Some eyeopening insights from Allyson Boudousquie, Vice President Digital Markets & Product Strategy at Concentrix. Webinar 5. How Sparkcentral enables leading brands to deliver SLA based customer service on various messaging channels (incl. Live Demo) SPARKCENTRALCHANNELSPLATFORMCOMPANYRESOURCESCONTACT USREQUEST DEMO Get ready foreffortless conversationswith your customers. Easy, efficient, engaged and personalized – Sparkcentral enables the future of digital customer engagement in every step of your customer journey. Make connections with your target audience seamlessly on any messaging channel. Get a demo. Digital Customer Engagement Platform. PLATFORM - SPARKCENTRAL One single platform to manage all your messaging channels Digital customer service through asynchronous messaging channels needs a different kind of solution in your contact center. We believe the era of the dominant automated call distribution systems is over. It’s time for the contact center world to start focussing on automated messaging distribution. Get a CHANNELS - SPARKCENTRAL Be where your customers are People love to message. And they would love to message with your business too! Let your customers choose their preferred channel to reach your company. Don’t worry about managing all these digital platforms, because we’ll do that for you. Regardless of how customers or prospects engage with you, Sparkcentral

manages all

ABOUT US - SPARKCENTRAL Let’s change the way customer service is delivered We want to spark a movement to connect businesses withcustomers through messaging channels. Contact Us This is Sparkcentral About us We offer a SaaS platform for digital customer service: listen, support and engage with your customers on channels they love. We provide a turnkey enterprise

contact center

SPARKCENTRAL DEMO

Get ready for. effortless conversations. with your customers. Easy, efficient, engaged and personalized - Sparkcentral enables the future of digital. customer engagement in every step of your customer journey. Make connections with your target audience seamlessly on any

messaging channel.

FREE WEBINARS

The significant differences in reporting between synchronous and asynchronous teams. Some eyeopening insights from Allyson Boudousquie, Vice President Digital Markets & Product Strategy at Concentrix. Webinar 5. How Sparkcentral enables leading brands to deliver SLA based customer service on various messaging channels (incl. Live Demo) VERTICALS - SPARKCENTRAL Grow your business with messaging at scale Companies all over the world use Sparkcentral to support their customers. That’s because our platform has a strong base but is also perfectly designed for messaging at scale. No matter what industry you are in – you’ll always find a Sparkcentral solution that’s perfect for making your

customers

HOOTSUITE ACQUIRES LEADING DIGITAL CUSTOMER ENGAGEMENT Sparkcentral brings advanced customer care conversations to the Hootsuite platform for a unified customer journey. VANCOUVER, BC, January 6, 2021 — Hootsuite today announced its acquisition of Sparkcentral, a leading SaaS provider enabling the future of digital customer engagement through 1:1 conversational messaging channels including Instagram, Facebook Messenger, Twitter, WhatsApp,

SERVICE LEVELS

Standard Service Level Agreement Support is provided by the Sparkcentral Customer Support Team (“CST”). Support encompasses technical troubleshooting, functional expertise and instruction on the configuration and use of Sparkcentral products, and general customer service. The terms of the Service Level Agreement (“SLA”) are as follows: Service Availability The Subscription Services AXA BELGIUM WHATSAPPS ITS CUSTOMERS AXA Belgium, the country’s largest general insurance company, is also the first in Belgium to offer the possibility of communicating via WhatsApp, the world’s most popular messaging app. AXA is doing this in response to demand from its customers, who have indicated they want to communicate in this way. ABOUT US - SPARKCENTRAL Let’s change the way customer service is delivered We want to spark a movement to connect businesses withcustomers through messaging channels. Contact Us This is Sparkcentral About us We offer a SaaS platform for digital customer service: listen, support and engage with your customers on channels they love. We provide a turnkey enterprise

contact center

RETAIL - SPARKCENTRAL Meet your e-commerce customers on their favorite channel The COVID-19 pandemic has changed the way people shop, work, and live. Driven by new circumstances, consumers are moving away from physical stores to digital shopping. And on top of that, the use of social media and messaging apps skyrocketed! It’s clear that our digital landscape is CONTACT US - SPARKCENTRAL Let’s get in touch! Are you ready to start messaging with your customers? We are here to help! Get in touch with our experts to find out how Sparkcentral can help you transform your customer service. Message us Tell us a little about yourself and we’ll match you with one of our experts. WhatsApp

DEMO - SPARKCENTRAL

One single platform to connect all yourconversational channels Deliver an effortless customer service experience, on every digital channel, from one single platform. Get a demo Discover Sparkcentral’s Platform A short introductioN Take a look into Sparkcentral’s innovation lab and taste the future of our digital contact center technology.In this video you’ll discover the basics of our

BLOG - SPARKCENTRAL

Sparkcentral Blog GET UP TO SPEED WITH THE LATEST NEWS From messaging trends to the latest news in CX: We’ve got you covered. Take a deep dive into the world of customer experience with our blogs, guides, research and more. Sparkcentral Blog GET UP TO SPEED WITH THE LATEST NEWS From messaging trends to the INSURANCE - SPARKCENTRAL The world of insurance is moving fast. Competition is growing and delivering easily accessible support and seamless customer experience at scale can be challenging. That’s why insurers worldwide are increasingly implementing WhatsApp to streamline their customer experience and improve their customer support. Reach your customer on their preferred channel. CAREERS - SPARKCENTRAL It is a place where teamwork and skills are encouraged and highly valued. Sparkcentral has a strong young team and very friendly. Our continuous improvement consists of incremental initiatives and innovations to achieve our best practices. We have created

SUCCESS STORIES

Customer Success Stories What success with Sparkcentral looks like! Customer Success Stories What success with Sparkcentral looks like Technology should enable human connections, but never replace them! citizenM does probably not need an introduction. They are ‘never not innovating’. And recently they’ve extended their Sparkcentral platform with several chatbot projects. Read Success GARTNER - SPARKCENTRAL Sparkcentral named in the GartnerDigital Commerce Vendor Guide request your download The Gartner Digital Commerce Vendor Guide 2020 Sparkcentral is proud to be recognized as a representative vendor by the world’s leading research and advisory company, Gartner. From this report we believe that the future of Digital Commerce is building a Digital Commerce Ecosystem. Developing strategies to SET SERVICE LEVEL GOALS (SLA’S) FOR YOUR DIGITAL MESSAGING LESSONS LEARNED & BEST PRACTICES WITH SLAS IN DIGITAL CUSTOMER SERVICE A SLA Management system is designed to help you define demand, monitor performance, and review opportunities in your business. By helping you to identify and resolve any issues and weaknesses, an SLA system will ensure that your customers get superior service and support. And SPARKCENTRALCHANNELSPLATFORMCOMPANYRESOURCESCONTACT USREQUEST DEMO Get ready foreffortless conversationswith your customers. Easy, efficient, engaged and personalized – Sparkcentral enables the future of digital customer engagement in every step of your customer journey. Make connections with your target audience seamlessly on any messaging channel. Get a demo. Digital Customer Engagement Platform. PLATFORM - SPARKCENTRAL One single platform to manage all your messaging channels Digital customer service through asynchronous messaging channels needs a different kind of solution in your contact center. We believe the era of the dominant automated call distribution systems is over. It’s time for the contact center world to start focussing on automated messaging distribution. Get a CHANNELS - SPARKCENTRAL Be where your customers are People love to message. And they would love to message with your business too! Let your customers choose their preferred channel to reach your company. Don’t worry about managing all these digital platforms, because we’ll do that for you. Regardless of how customers or prospects engage with you, Sparkcentral

manages all

ABOUT US - SPARKCENTRAL Let’s change the way customer service is delivered We want to spark a movement to connect businesses withcustomers through messaging channels. Contact Us This is Sparkcentral About us We offer a SaaS platform for digital customer service: listen, support and engage with your customers on channels they love. We provide a turnkey enterprise

contact center

SPARKCENTRAL DEMO

Get ready for. effortless conversations. with your customers. Easy, efficient, engaged and personalized - Sparkcentral enables the future of digital. customer engagement in every step of your customer journey. Make connections with your target audience seamlessly on any

messaging channel.

FREE WEBINARS

The significant differences in reporting between synchronous and asynchronous teams. Some eyeopening insights from Allyson Boudousquie, Vice President Digital Markets & Product Strategy at Concentrix. Webinar 5. How Sparkcentral enables leading brands to deliver SLA based customer service on various messaging channels (incl. Live Demo) VERTICALS - SPARKCENTRAL Grow your business with messaging at scale Companies all over the world use Sparkcentral to support their customers. That’s because our platform has a strong base but is also perfectly designed for messaging at scale. No matter what industry you are in – you’ll always find a Sparkcentral solution that’s perfect for making your

customers

HOOTSUITE ACQUIRES LEADING DIGITAL CUSTOMER ENGAGEMENT Sparkcentral brings advanced customer care conversations to the Hootsuite platform for a unified customer journey VANCOUVER, BC, January 6, 2021 — Hootsuite today announced its acquisition of Sparkcentral, a leading SaaS provider enabling the future of digital customer engagement through 1:1 conversational messaging channels including Instagram, Facebook Messenger, Twitter, WhatsApp,

SERVICE LEVELS

Standard Service Level Agreement Support is provided by the Sparkcentral Customer Support Team (“CST”). Support encompasses technical troubleshooting, functional expertise and instruction on the configuration and use of Sparkcentral products, and general customer service. The terms of the Service Level Agreement (“SLA”) are as follows: Service Availability The Subscription Services AXA BELGIUM WHATSAPPS ITS CUSTOMERS AXA Belgium, the country’s largest general insurance company, is also the first in Belgium to offer the possibility of communicating via WhatsApp, the world’s most popular messaging app. AXA is doing this in response to demand from its customers, who have indicated they want to communicate in this way. Customers have been able to use SPARKCENTRALCHANNELSPLATFORMCOMPANYRESOURCESCONTACT USREQUEST DEMO Get ready foreffortless conversationswith your customers. Easy, efficient, engaged and personalized – Sparkcentral enables the future of digital customer engagement in every step of your customer journey. Make connections with your target audience seamlessly on any messaging channel. Get a demo. Digital Customer Engagement Platform. PLATFORM - SPARKCENTRAL One single platform to manage all your messaging channels Digital customer service through asynchronous messaging channels needs a different kind of solution in your contact center. We believe the era of the dominant automated call distribution systems is over. It’s time for the contact center world to start focussing on automated messaging distribution. Get a CHANNELS - SPARKCENTRAL Be where your customers are People love to message. And they would love to message with your business too! Let your customers choose their preferred channel to reach your company. Don’t worry about managing all these digital platforms, because we’ll do that for you. Regardless of how customers or prospects engage with you, Sparkcentral

manages all

ABOUT US - SPARKCENTRAL Let’s change the way customer service is delivered We want to spark a movement to connect businesses withcustomers through messaging channels. Contact Us This is Sparkcentral About us We offer a SaaS platform for digital customer service: listen, support and engage with your customers on channels they love. We provide a turnkey enterprise

contact center

SPARKCENTRAL DEMO

Get ready for. effortless conversations. with your customers. Easy, efficient, engaged and personalized - Sparkcentral enables the future of digital. customer engagement in every step of your customer journey. Make connections with your target audience seamlessly on any

messaging channel.

FREE WEBINARS

The significant differences in reporting between synchronous and asynchronous teams. Some eyeopening insights from Allyson Boudousquie, Vice President Digital Markets & Product Strategy at Concentrix. Webinar 5. How Sparkcentral enables leading brands to deliver SLA based customer service on various messaging channels (incl. Live Demo) VERTICALS - SPARKCENTRAL Grow your business with messaging at scale Companies all over the world use Sparkcentral to support their customers. That’s because our platform has a strong base but is also perfectly designed for messaging at scale. No matter what industry you are in – you’ll always find a Sparkcentral solution that’s perfect for making your

customers

HOOTSUITE ACQUIRES LEADING DIGITAL CUSTOMER ENGAGEMENT Sparkcentral brings advanced customer care conversations to the Hootsuite platform for a unified customer journey VANCOUVER, BC, January 6, 2021 — Hootsuite today announced its acquisition of Sparkcentral, a leading SaaS provider enabling the future of digital customer engagement through 1:1 conversational messaging channels including Instagram, Facebook Messenger, Twitter, WhatsApp,

SERVICE LEVELS

Standard Service Level Agreement Support is provided by the Sparkcentral Customer Support Team (“CST”). Support encompasses technical troubleshooting, functional expertise and instruction on the configuration and use of Sparkcentral products, and general customer service. The terms of the Service Level Agreement (“SLA”) are as follows: Service Availability The Subscription Services AXA BELGIUM WHATSAPPS ITS CUSTOMERS AXA Belgium, the country’s largest general insurance company, is also the first in Belgium to offer the possibility of communicating via WhatsApp, the world’s most popular messaging app. AXA is doing this in response to demand from its customers, who have indicated they want to communicate in this way. Customers have been able to use ABOUT US - SPARKCENTRAL Let’s change the way customer service is delivered We want to spark a movement to connect businesses withcustomers through messaging channels. Contact Us This is Sparkcentral About us We offer a SaaS platform for digital customer service: listen, support and engage with your customers on channels they love. We provide a turnkey enterprise

contact center

RETAIL - SPARKCENTRAL Meet your e-commerce customers on their favorite channel The COVID-19 pandemic has changed the way people shop, work, and live. Driven by new circumstances, consumers are moving away from physical stores to digital shopping. And on top of that, the use of social media and messaging apps skyrocketed! It’s clear that our digital landscape is CONTACT US - SPARKCENTRAL Let’s get in touch! Are you ready to start messaging with your customers? We are here to help! Get in touch with our experts to find out how Sparkcentral can help you transform your customer service. Message us Tell us a little about yourself and we’ll match you with one of our experts. WhatsApp

DEMO - SPARKCENTRAL

One single platform to connect all yourconversational channels Deliver an effortless customer service experience, on every digital channel, from one single platform. Get a demo Discover Sparkcentral’s Platform A short introductioN Take a look into Sparkcentral’s innovation lab and taste the future of our digital contact center technology.In this video you’ll discover the basics of our

BLOG - SPARKCENTRAL

Sparkcentral Blog GET UP TO SPEED WITH THE LATEST NEWS From messaging trends to the latest news in CX: We’ve got you covered. Take a deep dive into the world of customer experience with our blogs, guides, research and more. Sparkcentral Blog GET UP TO SPEED WITH THE LATEST NEWS From messaging trends to the INSURANCE - SPARKCENTRAL The world of insurance is moving fast. Competition is growing and delivering easily accessible support and seamless customer experience at scale can be challenging. That’s why insurers worldwide are increasingly implementing WhatsApp to streamline their customer experience and improve their customer support. Reach your customer on their preferred channel. CAREERS - SPARKCENTRAL It is a place where teamwork and skills are encouraged and highly valued. Sparkcentral has a strong young team and very friendly. Our continuous improvement consists of incremental initiatives and innovations to achieve our best practices. We have created

SUCCESS STORIES

Customer Success Stories What success with Sparkcentral looks like! Customer Success Stories What success with Sparkcentral looks like Technology should enable human connections, but never replace them! citizenM does probably not need an introduction. They are ‘never not innovating’. And recently they’ve extended their Sparkcentral platform with several chatbot projects. Read Success ENABLING A UNIFIED AND ENGAGED WAY OF LEARNING THROUGH Enabling a unified and engaged way of learning through WhatsApp. Aprende Institute is a leading online education platform offering a wide array of online training and courses. Empowering their growing community of 30,000 students to acquire high-demand skills and turn their interests into income – by starting a new business or a new

career.

SET SERVICE LEVEL GOALS (SLA’S) FOR YOUR DIGITAL MESSAGING LESSONS LEARNED & BEST PRACTICES WITH SLAS IN DIGITAL CUSTOMER SERVICE A SLA Management system is designed to help you define demand, monitor performance, and review opportunities in your business. By helping you to identify and resolve any issues and weaknesses, an SLA system will ensure that your customers get superior service and support. And SPARKCENTRALCHANNELSPLATFORMCOMPANYRESOURCESCONTACT USREQUEST DEMO Get ready foreffortless conversationswith your customers. Easy, efficient, engaged and personalized – Sparkcentral enables the future of digital customer engagement in every step of your customer journey. Make connections with your target audience seamlessly on any messaging channel. Get a demo. Digital Customer Engagement Platform. PLATFORM - SPARKCENTRAL One single platform to manage all your messaging channels Digital customer service through asynchronous messaging channels needs a different kind of solution in your contact center. We believe the era of the dominant automated call distribution systems is over. It’s time for the contact center world to start focussing on automated messaging distribution. Get a CHANNELS - SPARKCENTRAL Be where your customers are People love to message. And they would love to message with your business too! Let your customers choose their preferred channel to reach your company. Don’t worry about managing all these digital platforms, because we’ll do that for you. Regardless of how customers or prospects engage with you, Sparkcentral

manages all

DEMO - SPARKCENTRAL

One single platform to connect all yourconversational channels Deliver an effortless customer service experience, on every digital channel, from one single platform. Get a demo Discover Sparkcentral’s Platform A short introductioN Take a look into Sparkcentral’s innovation lab and taste the future of our digital contact center technology.In this video you’ll discover the basics of our RETAIL - SPARKCENTRAL Meet your e-commerce customers on their favorite channel The COVID-19 pandemic has changed the way people shop, work, and live. Driven by new circumstances, consumers are moving away from physical stores to digital shopping. And on top of that, the use of social media and messaging apps skyrocketed! It’s clear that our digital landscape is

SPARKCENTRAL DEMO

Get ready for. effortless conversations. with your customers. Easy, efficient, engaged and personalized - Sparkcentral enables the future of digital. customer engagement in every step of your customer journey. Make connections with your target audience seamlessly on any

messaging channel.

FREE WEBINARS

The significant differences in reporting between synchronous and asynchronous teams. Some eyeopening insights from Allyson Boudousquie, Vice President Digital Markets & Product Strategy at Concentrix. Webinar 5. How Sparkcentral enables leading brands to deliver SLA based customer service on various messaging channels (incl. Live Demo) VERTICALS - SPARKCENTRAL Grow your business with messaging at scale Companies all over the world use Sparkcentral to support their customers. That’s because our platform has a strong base but is also perfectly designed for messaging at scale. No matter what industry you are in – you’ll always find a Sparkcentral solution that’s perfect for making your

customers

SUCCESS STORIES

Customer Success Stories What success with Sparkcentral looks like! Customer Success Stories What success with Sparkcentral looks like Technology should enable human connections, but never replace them! citizenM does probably not need an introduction. They are ‘never not innovating’. And recently they’ve extended their Sparkcentral platform with several chatbot projects. Read Success LIGHTEN THE LOAD BY USING WHATSAPP IN LOGISTICS We get it. Challenging times drive high volumes of calls, emails and messages. Repetitive questions about deliveries, rescheduling and complaints can lead to a significant drain SPARKCENTRALCHANNELSPLATFORMCOMPANYRESOURCESCONTACT USREQUEST DEMO Get ready foreffortless conversationswith your customers. Easy, efficient, engaged and personalized – Sparkcentral enables the future of digital customer engagement in every step of your customer journey. Make connections with your target audience seamlessly on any messaging channel. Get a demo. Digital Customer Engagement Platform. PLATFORM - SPARKCENTRAL One single platform to manage all your messaging channels Digital customer service through asynchronous messaging channels needs a different kind of solution in your contact center. We believe the era of the dominant automated call distribution systems is over. It’s time for the contact center world to start focussing on automated messaging distribution. Get a CHANNELS - SPARKCENTRAL Be where your customers are People love to message. And they would love to message with your business too! Let your customers choose their preferred channel to reach your company. Don’t worry about managing all these digital platforms, because we’ll do that for you. Regardless of how customers or prospects engage with you, Sparkcentral

manages all

DEMO - SPARKCENTRAL

One single platform to connect all yourconversational channels Deliver an effortless customer service experience, on every digital channel, from one single platform. Get a demo Discover Sparkcentral’s Platform A short introductioN Take a look into Sparkcentral’s innovation lab and taste the future of our digital contact center technology.In this video you’ll discover the basics of our RETAIL - SPARKCENTRAL Meet your e-commerce customers on their favorite channel The COVID-19 pandemic has changed the way people shop, work, and live. Driven by new circumstances, consumers are moving away from physical stores to digital shopping. And on top of that, the use of social media and messaging apps skyrocketed! It’s clear that our digital landscape is

SPARKCENTRAL DEMO

Get ready for. effortless conversations. with your customers. Easy, efficient, engaged and personalized - Sparkcentral enables the future of digital. customer engagement in every step of your customer journey. Make connections with your target audience seamlessly on any

messaging channel.

FREE WEBINARS

The significant differences in reporting between synchronous and asynchronous teams. Some eyeopening insights from Allyson Boudousquie, Vice President Digital Markets & Product Strategy at Concentrix. Webinar 5. How Sparkcentral enables leading brands to deliver SLA based customer service on various messaging channels (incl. Live Demo) VERTICALS - SPARKCENTRAL Grow your business with messaging at scale Companies all over the world use Sparkcentral to support their customers. That’s because our platform has a strong base but is also perfectly designed for messaging at scale. No matter what industry you are in – you’ll always find a Sparkcentral solution that’s perfect for making your

customers

SUCCESS STORIES

Customer Success Stories What success with Sparkcentral looks like! Customer Success Stories What success with Sparkcentral looks like Technology should enable human connections, but never replace them! citizenM does probably not need an introduction. They are ‘never not innovating’. And recently they’ve extended their Sparkcentral platform with several chatbot projects. Read Success LIGHTEN THE LOAD BY USING WHATSAPP IN LOGISTICS We get it. Challenging times drive high volumes of calls, emails and messages. Repetitive questions about deliveries, rescheduling and complaints can lead to a significant drain RETAIL - SPARKCENTRAL Meet your e-commerce customers on their favorite channel The COVID-19 pandemic has changed the way people shop, work, and live. Driven by new circumstances, consumers are moving away from physical stores to digital shopping. And on top of that, the use of social media and messaging apps skyrocketed! It’s clear that our digital landscape is

BLOG - SPARKCENTRAL

Sparkcentral Blog GET UP TO SPEED WITH THE LATEST NEWS From messaging trends to the latest news in CX: We’ve got you covered. Take a deep dive into the world of customer experience with our blogs, guides, research and more. Sparkcentral Blog GET UP TO SPEED WITH THE LATEST NEWS From messaging trends to the LOGISTICS - SPARKCENTRAL Lighten the load by using WhatsApp in Logistics We get it. Challenging times drive high volumes of calls, emails and messages. Repetitive questions about deliveries, rescheduling and complaints can lead to a significant drain on your company’s time, money and resources. Are you struggling to make your contact center operation cost-effective? Time to transform your customer

SUCCESS STORIES

Customer Success Stories What success with Sparkcentral looks like! Customer Success Stories What success with Sparkcentral looks like Technology should enable human connections, but never replace them! citizenM does probably not need an introduction. They are ‘never not innovating’. And recently they’ve extended their Sparkcentral platform with several chatbot projects. Read Success CAREERS - SPARKCENTRAL It is a place where teamwork and skills are encouraged and highly valued. Sparkcentral has a strong young team and very friendly. Our continuous improvement consists of incremental initiatives and innovations to achieve our best practices. We have created GARTNER - SPARKCENTRAL Sparkcentral named in the GartnerDigital Commerce Vendor Guide request your download The Gartner Digital Commerce Vendor Guide 2020 Sparkcentral is proud to be recognized as a representative vendor by the world’s leading research and advisory company, Gartner. From this report we believe that the future of Digital Commerce is building a Digital Commerce Ecosystem. Developing strategies to SPARKCENTRAL, AUTEUR OP SPARKCENTRAL Odette Lunettes & Sparkcentral are building a booming online shopping experience during COVID19. In March, all non-essential stores in Belgium suddenly closed. A new era was dawning for online stores, as they saw their numbers booming. Unexpected and for some of them unprepared: lots of orders, but also lots of online questions. ENABLING A UNIFIED AND ENGAGED WAY OF LEARNING THROUGH Enabling a unified and engaged way of learning through WhatsApp. Aprende Institute is a leading online education platform offering a wide array of online training and courses. Empowering their growing community of 30,000 students to acquire high-demand skills and turn their interests into income – by starting a new business or a new

career.

HOOTSUITE ACQUIRES LEADING DIGITAL CUSTOMER ENGAGEMENT Sparkcentral brings advanced customer care conversations to the Hootsuite platform for a unified customer journey VANCOUVER, BC, January 6, 2021 — Hootsuite today announced its acquisition of Sparkcentral, a leading SaaS provider enabling the future of digital customer engagement through 1:1 conversational messaging channels including Instagram, Facebook Messenger, Twitter, WhatsApp, COOKIES - SPARKCENTRAL Pieter.l@sparkcentral.com. United States. Sparkcentral Inc. Mission Street 535 Floor 17. CA 94105 San Francisco. UNITED STATES. References to “ Sparkcentral ”, “ we ”, “ us ” or “ our ” in this Cookie Policy include both of the above entities. “ You ” refers to you, as a user of our service (s). This website stores cookies on your computer. These cookies are used to improve this website and provide more personalized services to you, both on this website and through other media. To find out more about the cookies we use, see our privacy policy

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DIGITAL CUSTOMER ENGAGEMENT PLATFORM CUSTOMERS WANT TO MESSAGE YOUR BRAND, LET THEM Your customers want to reach you on a VARIETY OF DIGITAL MESSAGING CHANNELS, including Social Media, WhatsApp, Facebook Messenger, WeChat, Google, SMS … and along with your brands website or mobile app. Make your customer experience effortless by managing all your conversations in our AUTOMATED MESSAGE DISTRIBUTION PLATFORM.

GET READY FOR

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Easy, efficient, engaged and personalized – Sparkcentral enables THE FUTURE OF DIGITAL CUSTOMER ENGAGEMENT IN EVERY STEP OF YOUR CUSTOMER JOURNEY. Make connections with your target audience seamlessly on any

messaging channel.

__ Get a demo

DIGITAL CUSTOMER ENGAGEMENT PLATFORM CUSTOMERS WANT TO MESSAGE YOUR

BRAND, LET THEM

Your customers want to reach you on a VARIETY OF DIGITAL MESSAGING CHANNELS, including Social Media, WhatsApp, Facebook Messenger, WeChat, Google, SMS … and along with your brands website or mobile app. Make your customer experience effortless by managing all your conversations in our AUTOMATED MESSAGE DISTRIBUTION PLATFORM.

`

__ Discover Sparkcentral’s Platform One turnkey PLATFORM FOR DIGITAL CUSTOMER ENGAGEMENT using automated message distribution. Boost your agent productivity with our INTUITIVE AND EASY TO USE AGENT

DESKTOP.

Team up with CHATBOTS AND USE AI to handle conversations at scale fast

and efficiently.

Make SLA based customer service possible with our ADVANCED MANAGEMENT

FEATURES.

Plug in the tools and data you already use with our API INTEGRATION. __ Discover Sparkcentral’s Platform CREATE YOUR DIGITAL CUSTOMER JOURNEY THROUGH MESSAGING BOOST ENGAGEMENT IN MARKETING, SALES AND SUPPORT Connect with customers on their FAVORITE CHANNELS and MAKE YOUR BUSINESS AVAILABLE WHEN THEY NEED IT. Create experiences that span the customer lifecycle across acquisition, engagement and care.

Step 1

MARKETING

ENGAGE WITH CONSUMERS EARLY in their journey. Help them to find what they’re looking for.

Step 2

SALES

FROM INTERACTIONS TO TRANSACTIONS. Give advice and answer questions about their purchase.

Step 3

SUPPORT

SATISFIED CUSTOMERS ARE LOYAL CUSTOMERS. Help your customers when they reach out to you on their preferred channel. __ GET HELP CREATING YOUR JOURNEY WHY OUR CUSTOMERS US

SUCCESS STORIES

Sparkcentral clients are customer-centric, passionate about customer

service,

and WIDELY KNOWN FOR EXCEPTIONAL CUSTOMER EXPERIENCE. 5 November 2020 | By Lise “TECHNOLOGY SHOULD ENABLE HUMAN CONNECTIONS, BUT NEVER REPLACE

THEM.”

citizenM does probably not need an introduction. They’re widely known for offering... 5 November 2020 | By

Lise

ENABLING A UNIFIED AND ENGAGED WAY OF LEARNING THROUGH WHATSAPP Aprende Institute is a leading online education platform offering a

wide array...

9 October 2020

| By Lise

THE ULTIMATE KEY TO CUSTOMER CENTRICITY IS CENTRALIZATION. THAT’S

EXACTLY WHAT

Careem – one of the most innovative transportation companies in the

world...

__ Read all our success stories DISCOVER SPARKCENTRAL’S CUSTOMER REVIEWS __ Read more reviews WHY MESSAGING IS AT LEAST 3 TIMES BETTER THAN TRADITIONAL CHANNELS Curious about the benefits for your customer care team when using messaging channels for SLA based customer service? We’ll give you 3 REASONS TO START THE CONVERSATION right away. BETTER FOR YOUR CUSTOMER * __ Pro-active engagement * __ Effortless & fast responding * __ Anytime, anywhere BETTER FOR YOUR EMPLOYEE * __ Intuitive User interface * __ Manage all messaging channels * __ Team up with chatbots BETTER FOR YOUR WALLET * __ Set SLA-based targets * __ Increase productivity * __ Seamless integrations

__ Get results now

SPARKCENTRAL NAMED IN THE GARTNER DIGITAL COMMERCE VENDOR GUIDE 2020 __ Dowload Gartner's GUIDE WHY CUSTOMERS TO MESSAGE YOU CONNECT IN THE CHANNELS THEY LIKE TO USE THE MOST As social media and messaging apps have matured into platforms that are used by consumers to communicate with each other on a daily basis, brands have to reinvent their digital customer service and keep up with the next generation of customer support. THEY KNOW HOW TO USE IT

SHARING IS EASY

AVAILABLE EVERYWHERE RESPOND FAST & EFFICIENT RESPOND FAST & EFFICIENT NO MORE QUEUING FOR SERVICE __ Start with messaging right now

SPARKCENTRAL BLOG

GET UP TO SPEED WITH THE LATEST NEWS From messaging trends to the latest news in CX: We’ve got you

covered.

Take a deep dive into the world of customer experience with our blogs, guides, research and more.

2 February 2021

|

By Lise

SPARKCENTRAL JOINS FORCES WITH HOOTSUITE! Sparkcentral brings advanced customer care conversations to the Hootsuite platform for a unified...

16 December 2020

| By Lise

5 WAYS TO DIRECT YOUR CUSTOMERS TO WHATSAPP Getting started with WhatsApp? Great! Time to develop a WhatsApp

strategy and...

11 December 2020

| By Lise

TRENDS FOR CUSTOMER CARE MESSAGING IN 2021 Can’t wait for 2020 to be over? Luckily for you, a new...

__ More blogs

TRUSTED BY CLIENTS

CREATE YOUR DIGITAL CUSTOMER JOURNEY THROUGH MESSAGING BOOST ENGAGEMENT IN MARKETING, SALES AND SUPPORT Connect with customers on their FAVORITE CHANNELS and MAKE YOUR BUSINESS AVAILABLE WHEN THEY NEED IT. Create experiences that span the customer lifecycle across acquisition, engagement and care.

Marketing ____

ENGAGE WITH CONSUMERS EARLY in their journey. Help them to find what they’re looking for.

Sales ____

FROM INTERACTIONS TO TRANSACTIONS. Give advice and answer questions about their purchase.

Support ____

SATISFIED CUSTOMERS ARE LOYAL CUSTOMERS. Help your customers when they reach out to you on their preferred channel. __ GET HELP CREATING YOUR JOURNEY

WHY OUR CUSTOMERS

US

SUCCESS STORIES

Sparkcentral clients are customer-centric, passionate about customer service, and WIDELY KNOWN FOR THEIR EXCEPTIONAL CUSTOMER EXPERIENCE. 5 November 2020 | By Lise “TECHNOLOGY SHOULD ENABLE HUMAN CONNECTIONS, BUT NEVER REPLACE

THEM.”

citizenM does probably not need an introduction. They’re widely known for offering... 5 November 2020 | By

Lise

ENABLING A UNIFIED AND ENGAGED WAY OF LEARNING THROUGH WHATSAPP Aprende Institute is a leading online education platform offering a

wide array...

9 October 2020

| By Lise

THE ULTIMATE KEY TO CUSTOMER CENTRICITY IS CENTRALIZATION. THAT’S

EXACTLY WHAT

Careem – one of the most innovative transportation companies in the

world...

__ Read all our success stories DISCOVER SPARKCENTRAL’S CUSTOMER REVIEWS __ Read more reviews WHY MESSAGING IS AT LEAST 3 TIMES BETTER THAN TRADITIONAL CHANNELS Curious about the benefits for your customer care team when using messaging channels for SLA based customer service? We’ll give you 3 REASONS TO START THE CONVERSATION right away. BETTER FOR YOUR CUSTOMER * __ Pro-active engagement * __ Effortless & fast responding * __ Anytime, anywhere BETTER FOR YOUR EMPLOYEE * __ Intuitive User interface * __ Manage all messaging channels * __ Team up with chatbots BETTER FOR YOUR WALLET * __ Set SLA-based targets * __ Increase productivity * __ Seamless integrations

__ Get results now

“SPARKCENTRAL IS ONE OF THE LEADING VENDORS WHEN IT COMES TO SEAMLESS ORCHESTRATION ACROSS ALL DIGITAL CHANNELS" __ Download Gartner's Guide WHY CUSTOMERS TO MESSAGE YOU CONNECT IN THE CHANNELS THEY LIKE TO USE THE MOST As social media and messaging apps have matured into platforms that are used by consumers to communicate with each other on a daily basis, brands have to reinvent their digital customer service and keep up with the next generation of customer support. They know how to use it

Sharing is easy

Available everywhere Respond fast & efficient

Be proactive

No more queuing for service __ Start with messaging right now

SPARKCENTRAL BLOG

GET UP TO SPEED WITH THE

LATEST NEWS

From messaging trends to the latest news in CX: We’ve got you covered. Take a deep dive into the world of customer experience with our blogs, guides, research and more. SPARKCENTRAL JOINS FORCES WITH HOOTSUITE! Sparkcentral brings advanced customer care conversations to the Hootsuite platform for a unified

Learn more »

5 WAYS TO DIRECT YOUR CUSTOMERS TO WHATSAPP Getting started with WhatsApp? Great! Time to develop a WhatsApp

strategy and

Learn more »

TRENDS FOR CUSTOMER CARE MESSAGING IN 2021 Can’t wait for 2020 to be over? Luckily for you, a new

Learn more »

__ More blogs

TRUSTED BY CLIENTS

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