MEASURE AND IMPROVE CUSTOMER SATISFACTION USING NPS ANDPRODUCTCUSTOMERSPRICINGRESOURCESSALESFORCEHUBSPOT Our automated survey platform will help you acquire higher response rates, actionable customer feedback and maximum business growth. Cross-channel surveys Combine email and in-app templates to reach your customers on the channels they're most likely to engage with your
surveys.
HOW TO MAKE AN AMAZING FIRST IMPRESSION ON EVERY CUSTOMER Research shows that you have about seven seconds to form a good first impression, whether you’re meeting someone in person or onboarding them as a new customer for your product.. The reason first impressions matter is that customers remember them. In fact, customers are far more likely to form an opinion of your product or service based on their first impression, rather than any actions CHOOSE THE BEST NPS SOFTWARE FOR YOUR BUSINESS (2021 BUYER The benefits of using specialized NPS software Must-have features to look for in an NPS product. Each business has its own needs. Some require a regular email survey with the respondents imported from a CSV file, while others would need a more complex product that provides transactional NPS, supports multiple surveying channels, and native 3rd party integrations with other services. HOW TO CONNECT WITH PASSIVES AND TURN THEM INTO PROMOTERS Leveraging your Passives: trade indifference for opportunity. Below, we will explain how you can reach out to Passives to learn about what is preventing them from becoming Promoters. We will also share actionable tactics that you can use to convert your passive customers into enthusiastic Promoters for your brand. Engaging Passives. NET PROMOTER SCORE BENCHMARKS Retently Net Promoter Score Benchmarks 5 INDUSTRY APPAREL AND ACCESSORIES COMPANY COUNTRY NPS YEAR Adidas Belk Columbia Sportswear LV Macy Nike
19 GREAT NPS SURVEY QUESTION AND RESPONSE TEMPLATES (2021 NPS survey structure. The Net Promoter Score survey consists of a two-part questionnaire. The first part asks your customers to rate – the rating question – your business, product or service on a scale of 0 to 10. The second question is a follow-up, open-ended question as to why the specific score was given. Both the rating and the open 12 PROVEN TACTICS TO INCREASE YOUR CUSTOMER LIFETIME VALUE Customer lifetime value is a metric any growth-oriented business should focus on. Here are 12 proven tactics to boost your CLV and generate more revenue. WHAT IS CUSTOMER EFFORT SCORE (CES) & HOW TO MEASURE IT? CES Survey – 1 to 5 scale. Emotions Faces – While, this metric is pretty simple, it’s useful if you run a lot of CES surveys for minor aspects of your product/service/website. Plus, it also makes it easy and intuitive for respondents to quickly answer. Basically, you use a Happy Face, Neutral Face, and Unhappy Face images as responses, with the Happy Face, usually meaning there was 5 ACTIONABLE STRATEGIES TO DRIVE MORE SALES USING NET 5. Tap into inactive leads. From time to time, even the strongest opportunities go quiet. If you’ve accumulated a large number of leads going dark, sending an NPS survey is a great way to reconnect and kick-start the sales process once again. Using NPS to DOES THE PRICE OF YOUR PRODUCT AFFECT CUSTOMER SATISFACTION? When you price your product below the competition, there’s a risk that the customers you draw in will view it skeptically. They might be more aware of its faults than normal, and more alert to potential shortcomings and issues. This can affect customers’ sentiment and satisfaction. When customers start using your product with the belief MEASURE AND IMPROVE CUSTOMER SATISFACTION USING NPS ANDPRODUCTCUSTOMERSPRICINGRESOURCESSALESFORCEHUBSPOT Our automated survey platform will help you acquire higher response rates, actionable customer feedback and maximum business growth. Cross-channel surveys Combine email and in-app templates to reach your customers on the channels they're most likely to engage with your surveys.
HOW TO MAKE AN AMAZING FIRST IMPRESSION ON EVERY CUSTOMER Research shows that you have about seven seconds to form a good first impression, whether you’re meeting someone in person or onboarding them as a new customer for your product.. The reason first impressions matter is that customers remember them. In fact, customers are far more likely to form an opinion of your product or service based on their first impression, rather than any actions CHOOSE THE BEST NPS SOFTWARE FOR YOUR BUSINESS (2021 BUYER The benefits of using specialized NPS software Must-have features to look for in an NPS product. Each business has its own needs. Some require a regular email survey with the respondents imported from a CSV file, while others would need a more complex product that provides transactional NPS, supports multiple surveying channels, and native 3rd party integrations with other services. HOW TO CONNECT WITH PASSIVES AND TURN THEM INTO PROMOTERS Leveraging your Passives: trade indifference for opportunity. Below, we will explain how you can reach out to Passives to learn about what is preventing them from becoming Promoters. We will also share actionable tactics that you can use to convert your passive customers into enthusiastic Promoters for your brand. Engaging Passives. NET PROMOTER SCORE BENCHMARKS Retently Net Promoter Score Benchmarks 5 INDUSTRY APPAREL AND ACCESSORIES COMPANY COUNTRY NPS YEAR Adidas Belk Columbia Sportswear LV Macy Nike
19 GREAT NPS SURVEY QUESTION AND RESPONSE TEMPLATES (2021 NPS survey structure. The Net Promoter Score survey consists of a two-part questionnaire. The first part asks your customers to rate – the rating question – your business, product or service on a scale of 0 to 10. The second question is a follow-up, open-ended question as to why the specific score was given. Both the rating and the open 12 PROVEN TACTICS TO INCREASE YOUR CUSTOMER LIFETIME VALUE Customer lifetime value is a metric any growth-oriented business should focus on. Here are 12 proven tactics to boost your CLV and generate more revenue. WHAT IS CUSTOMER EFFORT SCORE (CES) & HOW TO MEASURE IT? CES Survey – 1 to 5 scale. Emotions Faces – While, this metric is pretty simple, it’s useful if you run a lot of CES surveys for minor aspects of your product/service/website. Plus, it also makes it easy and intuitive for respondents to quickly answer. Basically, you use a Happy Face, Neutral Face, and Unhappy Face images as responses, with the Happy Face, usually meaning there was 5 ACTIONABLE STRATEGIES TO DRIVE MORE SALES USING NET 5. Tap into inactive leads. From time to time, even the strongest opportunities go quiet. If you’ve accumulated a large number of leads going dark, sending an NPS survey is a great way to reconnect and kick-start the sales process once again. Using NPS to DOES THE PRICE OF YOUR PRODUCT AFFECT CUSTOMER SATISFACTION? When you price your product below the competition, there’s a risk that the customers you draw in will view it skeptically. They might be more aware of its faults than normal, and more alert to potential shortcomings and issues. This can affect customers’ sentiment and satisfaction. When customers start using your product with the belief RETENTLY NPS SOFTWARE PRICING AND PLANS. START FREE TRIAL. Essential. $79 per month, paid yearly. Yearly - Save 20% Monthly. Entry-level plan, recommended for companies that start tracking and improving customer satisfaction. 3 survey campaigns. 3 user seats. Email support. Essential integrations view all. Start Free Trial. HOW TO MAKE AN AMAZING FIRST IMPRESSION ON EVERY CUSTOMER Research shows that you have about seven seconds to form a good first impression, whether you’re meeting someone in person or onboarding them as a new customer for your product.. The reason first impressions matter is that customers remember them. In fact, customers are far more likely to form an opinion of your product or service based on their first impression, rather than any actions WHAT IS A GOOD NET PROMOTER SCORE? (2021 NPS BENCHMARK) Generally speaking, a Net Promoter Score that is below 0 would be an indication that your business has a lot of issues to address. A score between 0 and 30 is a good range to be in, however, there is still room for progress. If your NPS is higher than 30 that would indicate that your company is doing great and has far more happy customers than 19 GREAT NPS SURVEY QUESTION AND RESPONSE TEMPLATES (2021 NPS survey structure. The Net Promoter Score survey consists of a two-part questionnaire. The first part asks your customers to rate – the rating question – your business, product or service on a scale of 0 to 10. The second question is a follow-up, open-ended question as to why the specific score was given. Both the rating and the open 9 PRACTICAL TIPS FOR AN EFFECTIVE NPS DATA ANALYSIS AND NPS distribution. Considering this, you’re going to need a different approach for each store.. When it comes to client distribution, especially in B2B, a different approach would be to also consider the role of those who respond to your surveys. For example, you could find out that your product is quite popular with middle management while executives don’t interact with it. 12 PROVEN TACTICS TO INCREASE YOUR CUSTOMER LIFETIME VALUE Customer lifetime value is a metric any growth-oriented business should focus on. Here are 12 proven tactics to boost your CLV and generate more revenue. THE DIFFERENCE BETWEEN TRANSACTIONAL AND RELATIONSHIP NPS Transactional vs Relationship NPS How to use transactional survey data. We’ve written extensively on how to use relationship NPS data effectively, from timing your surveys properly to assessing your company’s Net Promoter Score against benchmarks.. However, transactional NPS is a completely different ball game, with new rules, best practices and tactics. DO IT YOURSELF NET PROMOTER SCORE: IS IT WORTH IT? In total, even the bare minimum for in-house Net Promoter Score is an eight-step process. Now, let’s break down each step into greater detail to find out if building a DIY NPS solution is worthwhile. 1. Designing and Creating a Survey Template. Of all eight 8 ACTIONABLE TIPS FOR ENGAGING SURVEY SUBJECT LINES Survey Subject Lines Best Practices. 1. Personalize the subject line. When it comes to subject lines for survey emails, personalization is a must. According to data, personalizing the subject line can make people 22.2% more likely to open the emails. Another study showed that personalized subject lines can offer a 37% increase in open rates YOUR NEXT EMPLOYEE SHOULD BE A CUSTOMER SUCCESS MANAGER A strong Customer Success team optimizes your company for listening, learning, and empathizing with your customers. This team will be the key to receiving useful feedback, discovering product flaws, and understanding the gap between vision and market need. They offer a look into the minds of your customers and can shape the direction of your
MEASURE AND IMPROVE CUSTOMER SATISFACTION USING NPS ANDPRODUCTCUSTOMERSPRICINGRESOURCESSALESFORCEHUBSPOT Our automated survey platform will help you acquire higher response rates, actionable customer feedback and maximum business growth. Cross-channel surveys Combine email and in-app templates to reach your customers on the channels they're most likely to engage with your surveys.
19 GREAT CUSTOMER SERVICE TIPS TO IMPROVE YOUR CUSTOMER Customer satisfaction has a huge impact on your business’ success. A low satisfaction level means your customer retention and loyalty levels will likely be low too, and it’s also a sign of bad customer service – a huge problem that costs businesses up to $62 billion per year!. Well, we’ve put together this thorough list of 19 great customer service tips showing how to improve your HOW TO MAKE AN AMAZING FIRST IMPRESSION ON EVERY CUSTOMER Research shows that you have about seven seconds to form a good first impression, whether you’re meeting someone in person or onboarding them as a new customer for your product.. The reason first impressions matter is that customers remember them. In fact, customers are far more likely to form an opinion of your product or service based on their first impression, rather than any actions WHAT IS A GOOD NET PROMOTER SCORE? (2021 NPS BENCHMARK)STEP 1: COMPARE IT WITHIN YOUR INDUSTRYTO UNDERSTAND YOUR NET PROMOTER SCORE BETTER, START BY COMPARING IT WITH THE AVERAGE SCORES WITHIN YOUR INDUSTRY, AND COMPARE IT AGAINST BOTH DIREC...STEP 2: COMPARE SCORES WITHIN A REGIONNOT ONLY NPS VARIES BY THE INDUSTRY, IT ALSO VARIES BY GEOGRAPHICAL AREAS AND COUNTRIES. CULTURAL DIFFERENCES CAN INFLUENCE NPS SCORES A LOT. THERE...STEP 3: USE YOUR NPS AS YOUR OWN BENCHMARKSINCE NET PROMOTER SCORE IS NOTHING BUT VANITY, IT’S IMPOSSIBLE TO GIVE YOU A CERTAIN NUMBER THAT SHOWS YOU WHAT A GOOD NPS IS. THE ONLY NUMBER THA...WHAT’S MORE IMPORTANT THAN NPSASK YOURSELF, IF YOU FIND OUT IN YOUR BENCHMARKING PROCESS THAT YOUR SCORE IS LOWER THAN YOUR COMPETITORS’ WILL YOU STOP ATTEMPTING TO IMPROVE IT?...USE NPS AS A DRIVER FOR FEEDBACKTHE QUALITATIVE FEEDBACK YOU RECEIVE IS EVEN MORE VALUABLE AS THE SCORE EACH CLIENT GIVES YOU. THE REASON IS SIMPLE
Generally speaking, a Net Promoter Score that is below 0 would be an indication that your business has a lot of issues to address. A score between 0 and 30 is a good range to be in, however, there is still room for progress. If your NPS is higher than 30 that would indicate that your company is doing great and has far more happy customers than 12 PROVEN TACTICS TO INCREASE YOUR CUSTOMER LIFETIME VALUE Customer lifetime value is a metric any growth-oriented business should focus on. Here are 12 proven tactics to boost your CLV and generate more revenue. 19 GREAT NPS SURVEY QUESTION AND RESPONSE TEMPLATES (2021 NPS survey structure. The Net Promoter Score survey consists of a two-part questionnaire. The first part asks your customers to rate – the rating question – your business, product or service on a scale of 0 to 10. The second question is a follow-up, open-ended question as to why the specific score was given. Both the rating and the open DOES THE PRICE OF YOUR PRODUCT AFFECT CUSTOMER SATISFACTION? When you price your product below the competition, there’s a risk that the customers you draw in will view it skeptically. They might be more aware of its faults than normal, and more alert to potential shortcomings and issues. This can affect customers’ sentiment and satisfaction. When customers start using your product with the belief THE DIFFERENCE BETWEEN TRANSACTIONAL AND RELATIONSHIP NPS Transactional vs Relationship NPS How to use transactional survey data. We’ve written extensively on how to use relationship NPS data effectively, from timing your surveys properly to assessing your company’s Net Promoter Score against benchmarks.. However, transactional NPS is a completely different ball game, with new rules, best practices and tactics. WHAT IS CUSTOMER EFFORT SCORE (CES) & HOW TO MEASURE IT? CES Survey – 1 to 5 scale. Emotions Faces – While, this metric is pretty simple, it’s useful if you run a lot of CES surveys for minor aspects of your product/service/website. Plus, it also makes it easy and intuitive for respondents to quickly answer. Basically, you use a Happy Face, Neutral Face, and Unhappy Face images as responses, with the Happy Face, usually meaning there was THE REASONS BEHIND APPLE’S CUSTOMER LOYALTY AND HIGH NPS Apple’s customer satisfaction and loyalty have been growing steadily over the years, reflecting the way consumers view the brand. According to NPS Benchmarks, Apple’s NPS score in 2017 was a resounding 72, which is significantly higher than the average NPS score of the consumer electronics industry. Apple’s continual focus on improving its Net Promoter Score has produced MEASURE AND IMPROVE CUSTOMER SATISFACTION USING NPS ANDPRODUCTCUSTOMERSPRICINGRESOURCESSALESFORCEHUBSPOT Our automated survey platform will help you acquire higher response rates, actionable customer feedback and maximum business growth. Cross-channel surveys Combine email and in-app templates to reach your customers on the channels they're most likely to engage with your surveys.
19 GREAT CUSTOMER SERVICE TIPS TO IMPROVE YOUR CUSTOMER Customer satisfaction has a huge impact on your business’ success. A low satisfaction level means your customer retention and loyalty levels will likely be low too, and it’s also a sign of bad customer service – a huge problem that costs businesses up to $62 billion per year!. Well, we’ve put together this thorough list of 19 great customer service tips showing how to improve your HOW TO MAKE AN AMAZING FIRST IMPRESSION ON EVERY CUSTOMER Research shows that you have about seven seconds to form a good first impression, whether you’re meeting someone in person or onboarding them as a new customer for your product.. The reason first impressions matter is that customers remember them. In fact, customers are far more likely to form an opinion of your product or service based on their first impression, rather than any actions WHAT IS A GOOD NET PROMOTER SCORE? (2021 NPS BENCHMARK)STEP 1: COMPARE IT WITHIN YOUR INDUSTRYTO UNDERSTAND YOUR NET PROMOTER SCORE BETTER, START BY COMPARING IT WITH THE AVERAGE SCORES WITHIN YOUR INDUSTRY, AND COMPARE IT AGAINST BOTH DIREC...STEP 2: COMPARE SCORES WITHIN A REGIONNOT ONLY NPS VARIES BY THE INDUSTRY, IT ALSO VARIES BY GEOGRAPHICAL AREAS AND COUNTRIES. CULTURAL DIFFERENCES CAN INFLUENCE NPS SCORES A LOT. THERE...STEP 3: USE YOUR NPS AS YOUR OWN BENCHMARKSINCE NET PROMOTER SCORE IS NOTHING BUT VANITY, IT’S IMPOSSIBLE TO GIVE YOU A CERTAIN NUMBER THAT SHOWS YOU WHAT A GOOD NPS IS. THE ONLY NUMBER THA...WHAT’S MORE IMPORTANT THAN NPSASK YOURSELF, IF YOU FIND OUT IN YOUR BENCHMARKING PROCESS THAT YOUR SCORE IS LOWER THAN YOUR COMPETITORS’ WILL YOU STOP ATTEMPTING TO IMPROVE IT?...USE NPS AS A DRIVER FOR FEEDBACKTHE QUALITATIVE FEEDBACK YOU RECEIVE IS EVEN MORE VALUABLE AS THE SCORE EACH CLIENT GIVES YOU. THE REASON IS SIMPLE
Generally speaking, a Net Promoter Score that is below 0 would be an indication that your business has a lot of issues to address. A score between 0 and 30 is a good range to be in, however, there is still room for progress. If your NPS is higher than 30 that would indicate that your company is doing great and has far more happy customers than 12 PROVEN TACTICS TO INCREASE YOUR CUSTOMER LIFETIME VALUE Customer lifetime value is a metric any growth-oriented business should focus on. Here are 12 proven tactics to boost your CLV and generate more revenue. 19 GREAT NPS SURVEY QUESTION AND RESPONSE TEMPLATES (2021 NPS survey structure. The Net Promoter Score survey consists of a two-part questionnaire. The first part asks your customers to rate – the rating question – your business, product or service on a scale of 0 to 10. The second question is a follow-up, open-ended question as to why the specific score was given. Both the rating and the open DOES THE PRICE OF YOUR PRODUCT AFFECT CUSTOMER SATISFACTION? When you price your product below the competition, there’s a risk that the customers you draw in will view it skeptically. They might be more aware of its faults than normal, and more alert to potential shortcomings and issues. This can affect customers’ sentiment and satisfaction. When customers start using your product with the belief THE DIFFERENCE BETWEEN TRANSACTIONAL AND RELATIONSHIP NPS Transactional vs Relationship NPS How to use transactional survey data. We’ve written extensively on how to use relationship NPS data effectively, from timing your surveys properly to assessing your company’s Net Promoter Score against benchmarks.. However, transactional NPS is a completely different ball game, with new rules, best practices and tactics. WHAT IS CUSTOMER EFFORT SCORE (CES) & HOW TO MEASURE IT? CES Survey – 1 to 5 scale. Emotions Faces – While, this metric is pretty simple, it’s useful if you run a lot of CES surveys for minor aspects of your product/service/website. Plus, it also makes it easy and intuitive for respondents to quickly answer. Basically, you use a Happy Face, Neutral Face, and Unhappy Face images as responses, with the Happy Face, usually meaning there was THE REASONS BEHIND APPLE’S CUSTOMER LOYALTY AND HIGH NPS Apple’s customer satisfaction and loyalty have been growing steadily over the years, reflecting the way consumers view the brand. According to NPS Benchmarks, Apple’s NPS score in 2017 was a resounding 72, which is significantly higher than the average NPS score of the consumer electronics industry. Apple’s continual focus on improving its Net Promoter Score has produced 19 GREAT CUSTOMER SERVICE TIPS TO IMPROVE YOUR CUSTOMER Customer satisfaction has a huge impact on your business’ success. A low satisfaction level means your customer retention and loyalty levels will likely be low too, and it’s also a sign of bad customer service – a huge problem that costs businesses up to $62 billion per year!. Well, we’ve put together this thorough list of 19 great customer service tips showing how to improve your CHOOSE THE BEST NPS SOFTWARE FOR YOUR BUSINESS (2021 BUYER The benefits of using specialized NPS software Must-have features to look for in an NPS product. Each business has its own needs. Some require a regular email survey with the respondents imported from a CSV file, while others would need a more complex product that provides transactional NPS, supports multiple surveying channels, and native 3rd party integrations with other services. 12 PROVEN TACTICS TO INCREASE YOUR CUSTOMER LIFETIME VALUE Customer lifetime value is a metric any growth-oriented business should focus on. Here are 12 proven tactics to boost your CLV and generate more revenue. 5 ACTIONABLE STRATEGIES TO DRIVE MORE SALES USING NET 5. Tap into inactive leads. From time to time, even the strongest opportunities go quiet. If you’ve accumulated a large number of leads going dark, sending an NPS survey is a great way to reconnect and kick-start the sales process once again. Using NPS to 8 ACTIONABLE TIPS FOR ENGAGING SURVEY SUBJECT LINES Survey Subject Lines Best Practices. 1. Personalize the subject line. When it comes to subject lines for survey emails, personalization is a must. According to data, personalizing the subject line can make people 22.2% more likely to open the emails. Another study showed that personalized subject lines can offer a 37% increase in open rates 9 PRACTICAL TIPS FOR AN EFFECTIVE NPS DATA ANALYSIS AND NPS distribution. Considering this, you’re going to need a different approach for each store.. When it comes to client distribution, especially in B2B, a different approach would be to also consider the role of those who respond to your surveys. For example, you could find out that your product is quite popular with middle management while executives don’t interact with it. 7 REASONS WHY CUSTOMER EXPERIENCE IS THE NEXT COMPETITIVE 7 reasons why you should focus on the customer experience. 5. Remove unnecessary barriers. No news is not always good news. Referring again to the American Express Survey, over 96% of dissatisfied customers don’t voice their complaints, because brands create unnecessary barriers between them and customers, making it hard for customers to get a quick resolution. WHAT IS CUSTOMER EFFORT SCORE (CES) & HOW TO MEASURE IT? CES Survey – 1 to 5 scale. Emotions Faces – While, this metric is pretty simple, it’s useful if you run a lot of CES surveys for minor aspects of your product/service/website. Plus, it also makes it easy and intuitive for respondents to quickly answer. Basically, you use a Happy Face, Neutral Face, and Unhappy Face images as responses, with the Happy Face, usually meaning there was 7 DEADLY SINS OF CUSTOMER RETENTION The 7 Deadly Sins of Customer Retention Doing things manually when automation is possible. Offering personal service to every customer is a great way to gain a reputation of a brand that cares, but it can become extremely costly. 6 EXAMPLES OF ADVOCACY MARKETING STRATEGIES USED BY TOP 2. Starbucks’ Advocacy Marketing. Starbucks’ advocate marketing campaign was called Tweet-A-Coffee. The idea was pretty simple – it would allow customers to buy a $5 gift card for their friends through Twitter. Customers just had to Tweet the @tweetacoffee handle alongside the recipient’s own Twitter handle. MEASURE AND IMPROVE CUSTOMER SATISFACTION USING NPS ANDPRODUCTCUSTOMERSPRICINGRESOURCESSALESFORCEHUBSPOT Our automated survey platform will help you acquire higher response rates, actionable customer feedback and maximum business growth. Cross-channel surveys Combine email and in-app templates to reach your customers on the channels they're most likely to engage with your surveys.
HOW TO MAKE AN AMAZING FIRST IMPRESSION ON EVERY CUSTOMER Research shows that you have about seven seconds to form a good first impression, whether you’re meeting someone in person or onboarding them as a new customer for your product.. The reason first impressions matter is that customers remember them. In fact, customers are far more likely to form an opinion of your product or service based on their first impression, rather than any actions HOW TO CONNECT WITH PASSIVES AND TURN THEM INTO PROMOTERS Leveraging your Passives: trade indifference for opportunity. Below, we will explain how you can reach out to Passives to learn about what is preventing them from becoming Promoters. We will also share actionable tactics that you can use to convert your passive customers into enthusiastic Promoters for your brand. Engaging Passives. 5 ACTIONABLE STRATEGIES TO DRIVE MORE SALES USING NET 5. Tap into inactive leads. From time to time, even the strongest opportunities go quiet. If you’ve accumulated a large number of leads going dark, sending an NPS survey is a great way to reconnect and kick-start the sales process once again. Using NPS to NET PROMOTER SCORE BENCHMARKS Retently Net Promoter Score Benchmarks 5 INDUSTRY APPAREL AND ACCESSORIES COMPANY COUNTRY NPS YEAR Adidas Belk Columbia Sportswear LV Macy Nike
CHOOSE THE BEST NPS SOFTWARE FOR YOUR BUSINESS (2021 BUYER The benefits of using specialized NPS software Must-have features to look for in an NPS product. Each business has its own needs. Some require a regular email survey with the respondents imported from a CSV file, while others would need a more complex product that provides transactional NPS, supports multiple surveying channels, and native 3rd party integrations with other services. 12 PROVEN TACTICS TO INCREASE YOUR CUSTOMER LIFETIME VALUE Customer lifetime value is a metric any growth-oriented business should focus on. Here are 12 proven tactics to boost your CLV and generate more revenue. WHAT IS A GOOD NET PROMOTER SCORE? (2021 NPS BENCHMARK) Generally speaking, a Net Promoter Score that is below 0 would be an indication that your business has a lot of issues to address. A score between 0 and 30 is a good range to be in, however, there is still room for progress. If your NPS is higher than 30 that would indicate that your company is doing great and has far more happy customers than DOES THE PRICE OF YOUR PRODUCT AFFECT CUSTOMER SATISFACTION? When you price your product below the competition, there’s a risk that the customers you draw in will view it skeptically. They might be more aware of its faults than normal, and more alert to potential shortcomings and issues. This can affect customers’ sentiment and satisfaction. When customers start using your product with the belief WHAT IS CUSTOMER EFFORT SCORE (CES) & HOW TO MEASURE IT? CES Survey – 1 to 5 scale. Emotions Faces – While, this metric is pretty simple, it’s useful if you run a lot of CES surveys for minor aspects of your product/service/website. Plus, it also makes it easy and intuitive for respondents to quickly answer. Basically, you use a Happy Face, Neutral Face, and Unhappy Face images as responses, with the Happy Face, usually meaning there was MEASURE AND IMPROVE CUSTOMER SATISFACTION USING NPS ANDPRODUCTCUSTOMERSPRICINGRESOURCESSALESFORCEHUBSPOT Our automated survey platform will help you acquire higher response rates, actionable customer feedback and maximum business growth. Cross-channel surveys Combine email and in-app templates to reach your customers on the channels they're most likely to engage with your surveys.
HOW TO MAKE AN AMAZING FIRST IMPRESSION ON EVERY CUSTOMER Research shows that you have about seven seconds to form a good first impression, whether you’re meeting someone in person or onboarding them as a new customer for your product.. The reason first impressions matter is that customers remember them. In fact, customers are far more likely to form an opinion of your product or service based on their first impression, rather than any actions HOW TO CONNECT WITH PASSIVES AND TURN THEM INTO PROMOTERS Leveraging your Passives: trade indifference for opportunity. Below, we will explain how you can reach out to Passives to learn about what is preventing them from becoming Promoters. We will also share actionable tactics that you can use to convert your passive customers into enthusiastic Promoters for your brand. Engaging Passives. 5 ACTIONABLE STRATEGIES TO DRIVE MORE SALES USING NET 5. Tap into inactive leads. From time to time, even the strongest opportunities go quiet. If you’ve accumulated a large number of leads going dark, sending an NPS survey is a great way to reconnect and kick-start the sales process once again. Using NPS to NET PROMOTER SCORE BENCHMARKS Retently Net Promoter Score Benchmarks 5 INDUSTRY APPAREL AND ACCESSORIES COMPANY COUNTRY NPS YEAR Adidas Belk Columbia Sportswear LV Macy Nike
CHOOSE THE BEST NPS SOFTWARE FOR YOUR BUSINESS (2021 BUYER The benefits of using specialized NPS software Must-have features to look for in an NPS product. Each business has its own needs. Some require a regular email survey with the respondents imported from a CSV file, while others would need a more complex product that provides transactional NPS, supports multiple surveying channels, and native 3rd party integrations with other services. 12 PROVEN TACTICS TO INCREASE YOUR CUSTOMER LIFETIME VALUE Customer lifetime value is a metric any growth-oriented business should focus on. Here are 12 proven tactics to boost your CLV and generate more revenue. WHAT IS A GOOD NET PROMOTER SCORE? (2021 NPS BENCHMARK) Generally speaking, a Net Promoter Score that is below 0 would be an indication that your business has a lot of issues to address. A score between 0 and 30 is a good range to be in, however, there is still room for progress. If your NPS is higher than 30 that would indicate that your company is doing great and has far more happy customers than DOES THE PRICE OF YOUR PRODUCT AFFECT CUSTOMER SATISFACTION? When you price your product below the competition, there’s a risk that the customers you draw in will view it skeptically. They might be more aware of its faults than normal, and more alert to potential shortcomings and issues. This can affect customers’ sentiment and satisfaction. When customers start using your product with the belief WHAT IS CUSTOMER EFFORT SCORE (CES) & HOW TO MEASURE IT? CES Survey – 1 to 5 scale. Emotions Faces – While, this metric is pretty simple, it’s useful if you run a lot of CES surveys for minor aspects of your product/service/website. Plus, it also makes it easy and intuitive for respondents to quickly answer. Basically, you use a Happy Face, Neutral Face, and Unhappy Face images as responses, with the Happy Face, usually meaning there was RETENTLY NPS SOFTWARE PRICING AND PLANS. START FREE TRIAL. Essential. $79 per month, paid yearly. Yearly - Save 20% Monthly. Entry-level plan, recommended for companies that start tracking and improving customer satisfaction. 3 survey campaigns. 3 user seats. Email support. Essential integrations view all. Start Free Trial. CUSTOMERS - RETENTLY Personalize your survey template, import your customers from various services, completely automate the process and start your first survey campaign right away. Start Free Trial Book a Demo. 19 GREAT NPS SURVEY QUESTION AND RESPONSE TEMPLATES (2021 NPS survey structure. The Net Promoter Score survey consists of a two-part questionnaire. The first part asks your customers to rate – the rating question – your business, product or service on a scale of 0 to 10. The second question is a follow-up, open-ended question as to why the specific score was given. Both the rating and the open 8 ACTIONABLE TIPS FOR ENGAGING SURVEY SUBJECT LINES Survey Subject Lines Best Practices. 1. Personalize the subject line. When it comes to subject lines for survey emails, personalization is a must. According to data, personalizing the subject line can make people 22.2% more likely to open the emails. Another study showed that personalized subject lines can offer a 37% increase in open rates 12 PROVEN TACTICS TO INCREASE YOUR CUSTOMER LIFETIME VALUE Customer lifetime value is a metric any growth-oriented business should focus on. Here are 12 proven tactics to boost your CLV and generate more revenue. 9 PRACTICAL TIPS FOR AN EFFECTIVE NPS DATA ANALYSIS AND NPS distribution. Considering this, you’re going to need a different approach for each store.. When it comes to client distribution, especially in B2B, a different approach would be to also consider the role of those who respond to your surveys. For example, you could find out that your product is quite popular with middle management while executives don’t interact with it. WHAT IS CUSTOMER EFFORT SCORE (CES) & HOW TO MEASURE IT? CES Survey – 1 to 5 scale. Emotions Faces – While, this metric is pretty simple, it’s useful if you run a lot of CES surveys for minor aspects of your product/service/website. Plus, it also makes it easy and intuitive for respondents to quickly answer. Basically, you use a Happy Face, Neutral Face, and Unhappy Face images as responses, with the Happy Face, usually meaning there was THE REASONS BEHIND APPLE’S CUSTOMER LOYALTY AND HIGH NPS Apple’s customer satisfaction and loyalty have been growing steadily over the years, reflecting the way consumers view the brand. According to NPS Benchmarks, Apple’s NPS score in 2017 was a resounding 72, which is significantly higher than the average NPS score of the consumer electronics industry. Apple’s continual focus on improving its Net Promoter Score has produced YOUR NEXT EMPLOYEE SHOULD BE A CUSTOMER SUCCESS MANAGER A strong Customer Success team optimizes your company for listening, learning, and empathizing with your customers. This team will be the key to receiving useful feedback, discovering product flaws, and understanding the gap between vision and market need. They offer a look into the minds of your customers and can shape the direction of your
SPF AND DKIM TROUBLESHOOTING AND FAQ Check whether your DKIM record is valid using the DKIMCore validator. Enter mandrill as the selector and your domain name. The SPF validator looks for a TXT record with the appropriate SPF information. If your domain has an SPF type record, it's best to add a matching TXT record for compatibility. If you already have an SPF record, edit that MEASURE AND IMPROVE CUSTOMER SATISFACTION USING NPS ANDPRODUCTCUSTOMERSPRICINGRESOURCESSALESFORCEHUBSPOT Our automated survey platform will help you acquire higher response rates, actionable customer feedback and maximum business growth. Cross-channel surveys Combine email and in-app templates to reach your customers on the channels they're most likely to engage with your surveys.
HOW TO MAKE AN AMAZING FIRST IMPRESSION ON EVERY CUSTOMER Research shows that you have about seven seconds to form a good first impression, whether you’re meeting someone in person or onboarding them as a new customer for your product.. The reason first impressions matter is that customers remember them. In fact, customers are far more likely to form an opinion of your product or service based on their first impression, rather than any actions HOW TO CONNECT WITH PASSIVES AND TURN THEM INTO PROMOTERS Leveraging your Passives: trade indifference for opportunity. Below, we will explain how you can reach out to Passives to learn about what is preventing them from becoming Promoters. We will also share actionable tactics that you can use to convert your passive customers into enthusiastic Promoters for your brand. Engaging Passives. 5 ACTIONABLE STRATEGIES TO DRIVE MORE SALES USING NET 5. Tap into inactive leads. From time to time, even the strongest opportunities go quiet. If you’ve accumulated a large number of leads going dark, sending an NPS survey is a great way to reconnect and kick-start the sales process once again. Using NPS to NET PROMOTER SCORE BENCHMARKS Retently Net Promoter Score Benchmarks 5 INDUSTRY APPAREL AND ACCESSORIES COMPANY COUNTRY NPS YEAR Adidas Belk Columbia Sportswear LV Macy Nike
CHOOSE THE BEST NPS SOFTWARE FOR YOUR BUSINESS (2021 BUYER The benefits of using specialized NPS software Must-have features to look for in an NPS product. Each business has its own needs. Some require a regular email survey with the respondents imported from a CSV file, while others would need a more complex product that provides transactional NPS, supports multiple surveying channels, and native 3rd party integrations with other services. 12 PROVEN TACTICS TO INCREASE YOUR CUSTOMER LIFETIME VALUE Customer lifetime value is a metric any growth-oriented business should focus on. Here are 12 proven tactics to boost your CLV and generate more revenue. WHAT IS A GOOD NET PROMOTER SCORE? (2021 NPS BENCHMARK) Generally speaking, a Net Promoter Score that is below 0 would be an indication that your business has a lot of issues to address. A score between 0 and 30 is a good range to be in, however, there is still room for progress. If your NPS is higher than 30 that would indicate that your company is doing great and has far more happy customers than DOES THE PRICE OF YOUR PRODUCT AFFECT CUSTOMER SATISFACTION? When you price your product below the competition, there’s a risk that the customers you draw in will view it skeptically. They might be more aware of its faults than normal, and more alert to potential shortcomings and issues. This can affect customers’ sentiment and satisfaction. When customers start using your product with the belief WHAT IS CUSTOMER EFFORT SCORE (CES) & HOW TO MEASURE IT? CES Survey – 1 to 5 scale. Emotions Faces – While, this metric is pretty simple, it’s useful if you run a lot of CES surveys for minor aspects of your product/service/website. Plus, it also makes it easy and intuitive for respondents to quickly answer. Basically, you use a Happy Face, Neutral Face, and Unhappy Face images as responses, with the Happy Face, usually meaning there was MEASURE AND IMPROVE CUSTOMER SATISFACTION USING NPS ANDPRODUCTCUSTOMERSPRICINGRESOURCESSALESFORCEHUBSPOT Our automated survey platform will help you acquire higher response rates, actionable customer feedback and maximum business growth. Cross-channel surveys Combine email and in-app templates to reach your customers on the channels they're most likely to engage with your surveys.
HOW TO MAKE AN AMAZING FIRST IMPRESSION ON EVERY CUSTOMER Research shows that you have about seven seconds to form a good first impression, whether you’re meeting someone in person or onboarding them as a new customer for your product.. The reason first impressions matter is that customers remember them. In fact, customers are far more likely to form an opinion of your product or service based on their first impression, rather than any actions HOW TO CONNECT WITH PASSIVES AND TURN THEM INTO PROMOTERS Leveraging your Passives: trade indifference for opportunity. Below, we will explain how you can reach out to Passives to learn about what is preventing them from becoming Promoters. We will also share actionable tactics that you can use to convert your passive customers into enthusiastic Promoters for your brand. Engaging Passives. 5 ACTIONABLE STRATEGIES TO DRIVE MORE SALES USING NET 5. Tap into inactive leads. From time to time, even the strongest opportunities go quiet. If you’ve accumulated a large number of leads going dark, sending an NPS survey is a great way to reconnect and kick-start the sales process once again. Using NPS to NET PROMOTER SCORE BENCHMARKS Retently Net Promoter Score Benchmarks 5 INDUSTRY APPAREL AND ACCESSORIES COMPANY COUNTRY NPS YEAR Adidas Belk Columbia Sportswear LV Macy Nike
CHOOSE THE BEST NPS SOFTWARE FOR YOUR BUSINESS (2021 BUYER The benefits of using specialized NPS software Must-have features to look for in an NPS product. Each business has its own needs. Some require a regular email survey with the respondents imported from a CSV file, while others would need a more complex product that provides transactional NPS, supports multiple surveying channels, and native 3rd party integrations with other services. 12 PROVEN TACTICS TO INCREASE YOUR CUSTOMER LIFETIME VALUE Customer lifetime value is a metric any growth-oriented business should focus on. Here are 12 proven tactics to boost your CLV and generate more revenue. WHAT IS A GOOD NET PROMOTER SCORE? (2021 NPS BENCHMARK) Generally speaking, a Net Promoter Score that is below 0 would be an indication that your business has a lot of issues to address. A score between 0 and 30 is a good range to be in, however, there is still room for progress. If your NPS is higher than 30 that would indicate that your company is doing great and has far more happy customers than DOES THE PRICE OF YOUR PRODUCT AFFECT CUSTOMER SATISFACTION? When you price your product below the competition, there’s a risk that the customers you draw in will view it skeptically. They might be more aware of its faults than normal, and more alert to potential shortcomings and issues. This can affect customers’ sentiment and satisfaction. When customers start using your product with the belief WHAT IS CUSTOMER EFFORT SCORE (CES) & HOW TO MEASURE IT? CES Survey – 1 to 5 scale. Emotions Faces – While, this metric is pretty simple, it’s useful if you run a lot of CES surveys for minor aspects of your product/service/website. Plus, it also makes it easy and intuitive for respondents to quickly answer. Basically, you use a Happy Face, Neutral Face, and Unhappy Face images as responses, with the Happy Face, usually meaning there was RETENTLY NPS SOFTWARE PRICING AND PLANS. START FREE TRIAL. Essential. $79 per month, paid yearly. Yearly - Save 20% Monthly. Entry-level plan, recommended for companies that start tracking and improving customer satisfaction. 3 survey campaigns. 3 user seats. Email support. Essential integrations view all. Start Free Trial. CUSTOMERS - RETENTLY Personalize your survey template, import your customers from various services, completely automate the process and start your first survey campaign right away. Start Free Trial Book a Demo. 19 GREAT NPS SURVEY QUESTION AND RESPONSE TEMPLATES (2021 NPS survey structure. The Net Promoter Score survey consists of a two-part questionnaire. The first part asks your customers to rate – the rating question – your business, product or service on a scale of 0 to 10. The second question is a follow-up, open-ended question as to why the specific score was given. Both the rating and the open 8 ACTIONABLE TIPS FOR ENGAGING SURVEY SUBJECT LINES Survey Subject Lines Best Practices. 1. Personalize the subject line. When it comes to subject lines for survey emails, personalization is a must. According to data, personalizing the subject line can make people 22.2% more likely to open the emails. Another study showed that personalized subject lines can offer a 37% increase in open rates 12 PROVEN TACTICS TO INCREASE YOUR CUSTOMER LIFETIME VALUE Customer lifetime value is a metric any growth-oriented business should focus on. Here are 12 proven tactics to boost your CLV and generate more revenue. 9 PRACTICAL TIPS FOR AN EFFECTIVE NPS DATA ANALYSIS AND NPS distribution. Considering this, you’re going to need a different approach for each store.. When it comes to client distribution, especially in B2B, a different approach would be to also consider the role of those who respond to your surveys. For example, you could find out that your product is quite popular with middle management while executives don’t interact with it. WHAT IS CUSTOMER EFFORT SCORE (CES) & HOW TO MEASURE IT? CES Survey – 1 to 5 scale. Emotions Faces – While, this metric is pretty simple, it’s useful if you run a lot of CES surveys for minor aspects of your product/service/website. Plus, it also makes it easy and intuitive for respondents to quickly answer. Basically, you use a Happy Face, Neutral Face, and Unhappy Face images as responses, with the Happy Face, usually meaning there was THE REASONS BEHIND APPLE’S CUSTOMER LOYALTY AND HIGH NPS Apple’s customer satisfaction and loyalty have been growing steadily over the years, reflecting the way consumers view the brand. According to NPS Benchmarks, Apple’s NPS score in 2017 was a resounding 72, which is significantly higher than the average NPS score of the consumer electronics industry. Apple’s continual focus on improving its Net Promoter Score has produced YOUR NEXT EMPLOYEE SHOULD BE A CUSTOMER SUCCESS MANAGER A strong Customer Success team optimizes your company for listening, learning, and empathizing with your customers. This team will be the key to receiving useful feedback, discovering product flaws, and understanding the gap between vision and market need. They offer a look into the minds of your customers and can shape the direction of your
SPF AND DKIM TROUBLESHOOTING AND FAQ Check whether your DKIM record is valid using the DKIMCore validator. Enter mandrill as the selector and your domain name. The SPF validator looks for a TXT record with the appropriate SPF information. If your domain has an SPF type record, it's best to add a matching TXT record for compatibility. If you already have an SPF record, edit that *
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OUR AUTOMATED SURVEY PLATFORM WILL HELP YOU ACQUIRE HIGHER RESPONSE RATES, ACTIONABLE CUSTOMER FEEDBACK AND MAXIMUM BUSINESS GROWTH. Survey campaigns Run multiple campaigns to survey different audience segments based on pre-defined schedules or events triggered in another app.
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Data segmentation Segment your audience and send targeted surveys. Visualize the insights in advanced reports. Access and export your data without restrictions. Industry benchmarks Compare your survey results with the average for your industry and learn where you stand among the competition. RETENTLY INTEGRATIONS CREATE CUSTOM AUTOMATIONS AND WORKFLOWS SUCH AS IMPORTING AND SYNCING NEW CUSTOMERS, TRIGGERING TRANSACTIONAL SURVEYS, ADDING SURVEY RESULTS AND FEEDBACK AS CUSTOM FIELDS INTO OTHER SYSTEMS, AND MORE. Explore Integrations WHAT CUSTOMERS ARE SAYING COMPANIES FROM ACROSS THE GLOBE CHOOSE RETENTLY TO FUEL THEIR BUSINESS GROWTH
It's easy to set up and use. And it simply works. Derk Ihler Head of Customer Success @ HQLabs GmbH Great customer experience, very accommodating to our company's ever-changing list of requirements. Tim Niziak Digital Marketing Manager @ PureCars Retently has played a big role in helping us to reduce churn by acting quickly on the feedback provided and get quotes and testimonials. Fantastic support team, which is always on hand to help with any questions. I would highly recommend it! Keith Hayden Customer Marketing @ Roomex Retently is the only tool that we have reviewed that scored 95% on our scorecard, and we have been left extremely satisfied and surprised about the genuine greatness of this product. I will definitely recommend Retently.
Elizabeth Lang Digital Marketing @ Taxfix We've been blown away by the response rate of in-app surveys. Using our old solution, our response rate was about 13%. Over the last 24 hours, our response rate has been 52%. This has been a fantastic result and I really appreciate how responsive and helpful Retently has been. Chris Brubaker SVP, Marketing @ Suki The product is easy to use, yet includes a lot of relevant features, and gives us a great overview of the NPS results. The service is exceptionally good. We always receive instant answers to any question and personal demonstrations if it's required. Anja Hartzell Customer Success Officer @ Wizdom Intranet The product is super simple to set up and manage. Very intuitive. But the best of all is their support. They are literally always available to dedicate time to me and my business challenges. Nicolas Costa Director of Customer Operations @ Koombea I really like how intuitive and easy it was for me to send my first survey. I was able to upload a logo, customize questions, link to my MailChimp customer list, and send the survey in under 20 minutes. You can't beat that!
Kellie Andrews Founder and Chief Connector @ Huntsville Hub Everything is easy to find and is very flexible. The support from the Product team is outstanding and will often take suggestions from clients and implement, I feel like my voice and concerns are being heard.
Nerissa Roberts Senior Operations Manager @ Forgood Great customer service! Really fast and solution oriented. Just keep on going.
Christian Arzt Business Development Manager @ Dr. Peters Group We've been really happy with the software AND the support provided by your team!
Martin Guindon Director, Systems & Business Intelligence @ Absolunet It's easy to set up and use. And it simply works. Derk Ihler Head of Customer Success @ HQLabs GmbH Great customer experience, very accommodating to our company's ever-changing list of requirements. Tim Niziak Digital Marketing Manager @ PureCars Retently has played a big role in helping us to reduce churn by acting quickly on the feedback provided and get quotes and testimonials. Fantastic support team, which is always on hand to help with any questions. I would highly recommend it! Keith Hayden Customer Marketing @ Roomex Retently is the only tool that we have reviewed that scored 95% on our scorecard, and we have been left extremely satisfied and surprised about the genuine greatness of this product. I will definitely recommend Retently.
Elizabeth Lang Digital Marketing @ Taxfix We've been blown away by the response rate of in-app surveys. Using our old solution, our response rate was about 13%. Over the last 24 hours, our response rate has been 52%. This has been a fantastic result and I really appreciate how responsive and helpful Retently has been. Chris Brubaker SVP, Marketing @ Suki The product is easy to use, yet includes a lot of relevant features, and gives us a great overview of the NPS results. The service is exceptionally good. We always receive instant answers to any question and personal demonstrations if it's required. Anja Hartzell Customer Success Officer @ Wizdom Intranet The product is super simple to set up and manage. Very intuitive. But the best of all is their support. They are literally always available to dedicate time to me and my business challenges. Nicolas Costa Director of Customer Operations @ Koombea I really like how intuitive and easy it was for me to send my first survey. I was able to upload a logo, customize questions, link to my MailChimp customer list, and send the survey in under 20 minutes. You can't beat that!
Kellie Andrews Founder and Chief Connector @ Huntsville Hub Everything is easy to find and is very flexible. The support from the Product team is outstanding and will often take suggestions from clients and implement, I feel like my voice and concerns are being heard.
Nerissa Roberts Senior Operations Manager @ Forgood Great customer service! Really fast and solution oriented. Just keep on going.
Christian Arzt Business Development Manager @ Dr. Peters Group We've been really happy with the software AND the support provided by your team!
Martin Guindon Director, Systems & Business Intelligence @ Absolunet It's easy to set up and use. And it simply works. Derk Ihler Head of Customer Success @ HQLabs GmbH Great customer experience, very accommodating to our company's ever-changing list of requirements. Tim Niziak Digital Marketing Manager @ PureCars * 1
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