PLANET TAX FREEPLANET PAYMENT TRACK MY REFUNDPLANET TAX FREE DUBAIPLANET TAX FREE LLCPLANET TAX FREE REFUNDPLANET TAX RETURN If you do not have an account or are having trouble logging in please contact Premierrefundsystem@planetpayment.com. Login. LOGIN - MERCHANT PORTAL How we use your information: We ask for Personal Information because it is necessary in order to create your account and for the functioning of this portal.We may transfer your information outside the EEA to provide our service; such processing will be in compliance with Irish Data Protection Legislation – Planet have identified Ireland as the Lead supervisory authority for all matters PLANET - VOUCHER MODULE V2PLANET TAX FREE DUBAIPREMIER TAX FREE REFUNDPREMIER TAX REFUNDPREMIER ONLINEPREMIER COMMUNICATIONS IOWAPREMIER ONLINE EMAIL Planet online only works in Internet Explorer (version 7 or higher), Chrome (version 42 or higher) or Firefox (version 37 or higher). CONFERENCING DIAL-IN PAGE Conferencing Dial-In Page - Skype for Business 2015 PLANET - MERCHANT PORTAL - MERCHANT PORTAL How we use your information: We ask for Personal Information because it is necessary in order to create your account and for the functioning of this portal.We may transfer your information outside the EEA to provide our service; such processing will be in compliance with Irish Data Protection Legislation – Planet have identified Ireland as the Lead supervisory authority for all matters CONTACTS - MERCHANT PORTAL United Kingdom - Redhill Planet Address: 47-49 London Road, Redhill, Surrey, RH1 1LU, United Kingdom Email: refundforms@planetpayment.com Phone: 0044 203 53 04 100

RETRIEVE PASSWORD

x Information. Use this screen to access an account when the password has been lost. You will need to provide your username and email address. You will then receive

INICIAR SESIÓN

Cómo usamos su información: Solicitamos información personal porque es necesario para crear su cuenta y para el funcionamiento de este portal. Podríamos transferir su información fuera del Área Económica Europea para proveer nuestros servicios; tal procesamiento de datos se llevará a cabo de acuerdo a la Legislación de Protección de Datos Irlandesa – Planet ha identificado a

RETRIEVE PASSWORD

Información. En esta sección puede recuperar su contraseña. Es necesario que facilite su nombre de usuario y una dirección de e-mail. Recibirá un e-mail con las instrucciones para modificar su contraseña y acceder a su cuenta. Nombre de Usuario. País. PLANET TAX FREEPLANET PAYMENT TRACK MY REFUNDPLANET TAX FREE DUBAIPLANET TAX FREE LLCPLANET TAX FREE REFUNDPLANET TAX RETURN If you do not have an account or are having trouble logging in please contact Premierrefundsystem@planetpayment.com. Login. LOGIN - MERCHANT PORTAL How we use your information: We ask for Personal Information because it is necessary in order to create your account and for the functioning of this portal.We may transfer your information outside the EEA to provide our service; such processing will be in compliance with Irish Data Protection Legislation – Planet have identified Ireland as the Lead supervisory authority for all matters PLANET - VOUCHER MODULE V2PLANET TAX FREE DUBAIPREMIER TAX FREE REFUNDPREMIER TAX REFUNDPREMIER ONLINEPREMIER COMMUNICATIONS IOWAPREMIER ONLINE EMAIL Planet online only works in Internet Explorer (version 7 or higher), Chrome (version 42 or higher) or Firefox (version 37 or higher). CONFERENCING DIAL-IN PAGE Conferencing Dial-In Page - Skype for Business 2015 PLANET - MERCHANT PORTAL - MERCHANT PORTAL How we use your information: We ask for Personal Information because it is necessary in order to create your account and for the functioning of this portal.We may transfer your information outside the EEA to provide our service; such processing will be in compliance with Irish Data Protection Legislation – Planet have identified Ireland as the Lead supervisory authority for all matters CONTACTS - MERCHANT PORTAL United Kingdom - Redhill Planet Address: 47-49 London Road, Redhill, Surrey, RH1 1LU, United Kingdom Email: refundforms@planetpayment.com Phone: 0044 203 53 04 100

RETRIEVE PASSWORD

x Information. Use this screen to access an account when the password has been lost. You will need to provide your username and email address. You will then receive

INICIAR SESIÓN

Cómo usamos su información: Solicitamos información personal porque es necesario para crear su cuenta y para el funcionamiento de este portal. Podríamos transferir su información fuera del Área Económica Europea para proveer nuestros servicios; tal procesamiento de datos se llevará a cabo de acuerdo a la Legislación de Protección de Datos Irlandesa – Planet ha identificado a

RETRIEVE PASSWORD

Información. En esta sección puede recuperar su contraseña. Es necesario que facilite su nombre de usuario y una dirección de e-mail. Recibirá un e-mail con las instrucciones para modificar su contraseña y acceder a su cuenta. Nombre de Usuario. País.

PLANET TAX FREE

Click the login button to proceed to a Microsoft authentication page. From here you can enter your portal credentials and proceed to log

into the system.

LOGIN - MERCHANT PORTAL How we use your information: We ask for Personal Information because it is necessary in order to create your account and for the functioning of this portal.We may transfer your information outside the EEA to provide our service; such processing will be in compliance with Irish Data Protection Legislation – Planet have identified Ireland as the Lead supervisory authority for all matters PLANET - VOUCHER MODULE V2 Planet online only works in Internet Explorer (version 7 or higher), Chrome (version 42 or higher) or Firefox (version 37 or higher). PLANET - MERCHANT PORTAL - MERCHANT PORTAL How we use your information: We ask for Personal Information because it is necessary in order to create your account and for the functioning of this portal.We may transfer your information outside the EEA to provide our service; such processing will be in compliance with Irish Data Protection Legislation – Planet have identified Ireland as the Lead supervisory authority for all matters CONTACTS - MERCHANT PORTAL United Kingdom - Redhill Planet Address: 47-49 London Road, Redhill, Surrey, RH1 1LU, United Kingdom Email: refundforms@planetpayment.com Phone: 0044 203 53 04 100

RETRIEVE PASSWORD

x Information. Use this screen to access an account when the password has been lost. You will need to provide your username and email address. You will then receive

INICIAR SESIÓN

Cómo usamos su información: Solicitamos información personal porque es necesario para crear su cuenta y para el funcionamiento de este portal. Podríamos transferir su información fuera del Área Económica Europea para proveer nuestros servicios; tal procesamiento de datos se llevará a cabo de acuerdo a la Legislación de Protección de Datos Irlandesa – Planet ha identificado a

RETRIEVE PASSWORD

Información. En esta sección puede recuperar su contraseña. Es necesario que facilite su nombre de usuario y una dirección de e-mail. Recibirá un e-mail con las instrucciones para modificar su contraseña y acceder a su cuenta. Nombre de Usuario. País. PLANET TAX FREEPLANET PAYMENT TRACK MY REFUNDPLANET TAX FREE DUBAIPLANET TAX FREE LLCPLANET TAX FREE REFUNDPLANET TAX RETURN If you do not have an account or are having trouble logging in please contact Premierrefundsystem@planetpayment.com. Login. LOGIN - MERCHANT PORTAL How we use your information: We ask for Personal Information because it is necessary in order to create your account and for the functioning of this portal.We may transfer your information outside the EEA to provide our service; such processing will be in compliance with Irish Data Protection Legislation – Planet have identified Ireland as the Lead supervisory authority for all matters PLANET - VOUCHER MODULE V2PLANET TAX FREE DUBAIPREMIER TAX FREE REFUNDPREMIER TAX REFUNDPREMIER ONLINEPREMIER COMMUNICATIONS IOWAPREMIER ONLINE EMAIL Planet online only works in Internet Explorer (version 7 or higher), Chrome (version 42 or higher) or Firefox (version 37 or higher). CONFERENCING DIAL-IN PAGE Conferencing Dial-In Page - Skype for Business 2015 PLANET - MERCHANT PORTAL - MERCHANT PORTAL How we use your information: We ask for Personal Information because it is necessary in order to create your account and for the functioning of this portal.We may transfer your information outside the EEA to provide our service; such processing will be in compliance with Irish Data Protection Legislation – Planet have identified Ireland as the Lead supervisory authority for all matters CONTACTS - MERCHANT PORTAL United Kingdom - Redhill Planet Address: 47-49 London Road, Redhill, Surrey, RH1 1LU, United Kingdom Email: refundforms@planetpayment.com Phone: 0044 203 53 04 100

RETRIEVE PASSWORD

x Information. Use this screen to access an account when the password has been lost. You will need to provide your username and email address. You will then receive

INICIAR SESIÓN

Cómo usamos su información: Solicitamos información personal porque es necesario para crear su cuenta y para el funcionamiento de este portal. Podríamos transferir su información fuera del Área Económica Europea para proveer nuestros servicios; tal procesamiento de datos se llevará a cabo de acuerdo a la Legislación de Protección de Datos Irlandesa – Planet ha identificado a

RETRIEVE PASSWORD

Información. En esta sección puede recuperar su contraseña. Es necesario que facilite su nombre de usuario y una dirección de e-mail. Recibirá un e-mail con las instrucciones para modificar su contraseña y acceder a su cuenta. Nombre de Usuario. País. PLANET TAX FREEPLANET PAYMENT TRACK MY REFUNDPLANET TAX FREE DUBAIPLANET TAX FREE LLCPLANET TAX FREE REFUNDPLANET TAX RETURN If you do not have an account or are having trouble logging in please contact Premierrefundsystem@planetpayment.com. Login. LOGIN - MERCHANT PORTAL How we use your information: We ask for Personal Information because it is necessary in order to create your account and for the functioning of this portal.We may transfer your information outside the EEA to provide our service; such processing will be in compliance with Irish Data Protection Legislation – Planet have identified Ireland as the Lead supervisory authority for all matters PLANET - VOUCHER MODULE V2PLANET TAX FREE DUBAIPREMIER TAX FREE REFUNDPREMIER TAX REFUNDPREMIER ONLINEPREMIER COMMUNICATIONS IOWAPREMIER ONLINE EMAIL Planet online only works in Internet Explorer (version 7 or higher), Chrome (version 42 or higher) or Firefox (version 37 or higher). CONFERENCING DIAL-IN PAGE Conferencing Dial-In Page - Skype for Business 2015 PLANET - MERCHANT PORTAL - MERCHANT PORTAL How we use your information: We ask for Personal Information because it is necessary in order to create your account and for the functioning of this portal.We may transfer your information outside the EEA to provide our service; such processing will be in compliance with Irish Data Protection Legislation – Planet have identified Ireland as the Lead supervisory authority for all matters CONTACTS - MERCHANT PORTAL United Kingdom - Redhill Planet Address: 47-49 London Road, Redhill, Surrey, RH1 1LU, United Kingdom Email: refundforms@planetpayment.com Phone: 0044 203 53 04 100

RETRIEVE PASSWORD

x Information. Use this screen to access an account when the password has been lost. You will need to provide your username and email address. You will then receive

INICIAR SESIÓN

Cómo usamos su información: Solicitamos información personal porque es necesario para crear su cuenta y para el funcionamiento de este portal. Podríamos transferir su información fuera del Área Económica Europea para proveer nuestros servicios; tal procesamiento de datos se llevará a cabo de acuerdo a la Legislación de Protección de Datos Irlandesa – Planet ha identificado a

RETRIEVE PASSWORD

Información. En esta sección puede recuperar su contraseña. Es necesario que facilite su nombre de usuario y una dirección de e-mail. Recibirá un e-mail con las instrucciones para modificar su contraseña y acceder a su cuenta. Nombre de Usuario. País.

PLANET TAX FREE

Click the login button to proceed to a Microsoft authentication page. From here you can enter your portal credentials and proceed to log

into the system.

LOGIN - MERCHANT PORTAL How we use your information: We ask for Personal Information because it is necessary in order to create your account and for the functioning of this portal.We may transfer your information outside the EEA to provide our service; such processing will be in compliance with Irish Data Protection Legislation – Planet have identified Ireland as the Lead supervisory authority for all matters PLANET - VOUCHER MODULE V2 Planet online only works in Internet Explorer (version 7 or higher), Chrome (version 42 or higher) or Firefox (version 37 or higher). PLANET - MERCHANT PORTAL - MERCHANT PORTAL How we use your information: We ask for Personal Information because it is necessary in order to create your account and for the functioning of this portal.We may transfer your information outside the EEA to provide our service; such processing will be in compliance with Irish Data Protection Legislation – Planet have identified Ireland as the Lead supervisory authority for all matters CONTACTS - MERCHANT PORTAL United Kingdom - Redhill Planet Address: 47-49 London Road, Redhill, Surrey, RH1 1LU, United Kingdom Email: refundforms@planetpayment.com Phone: 0044 203 53 04 100

RETRIEVE PASSWORD

x Information. Use this screen to access an account when the password has been lost. You will need to provide your username and email address. You will then receive

INICIAR SESIÓN

Cómo usamos su información: Solicitamos información personal porque es necesario para crear su cuenta y para el funcionamiento de este portal. Podríamos transferir su información fuera del Área Económica Europea para proveer nuestros servicios; tal procesamiento de datos se llevará a cabo de acuerdo a la Legislación de Protección de Datos Irlandesa – Planet ha identificado a

RETRIEVE PASSWORD

Información. En esta sección puede recuperar su contraseña. Es necesario que facilite su nombre de usuario y una dirección de e-mail. Recibirá un e-mail con las instrucciones para modificar su contraseña y acceder a su cuenta. Nombre de Usuario. País. PLANET TAX FREEPLANET PAYMENT TRACK MY REFUNDPLANET TAX FREE DUBAIPLANET TAX FREE LLCPLANET TAX FREE REFUNDPLANET TAX RETURN Click the login button to proceed to a Microsoft authentication page. From here you can enter your portal credentials and proceed to log

into the system.

LOGIN - MERCHANT PORTAL How we use your information: We ask for Personal Information because it is necessary in order to create your account and for the functioning of this portal.We may transfer your information outside the EEA to provide our service; such processing will be in compliance with Irish Data Protection Legislation – Planet have identified Ireland as the Lead supervisory authority for all matters PLANET - VOUCHER MODULE V2PLANET TAX FREE DUBAIPREMIER TAX FREE REFUNDPREMIER TAX REFUNDPREMIER ONLINEPREMIER COMMUNICATIONS IOWAPREMIER ONLINE EMAIL Browser no allowed. Planet online only works in Internet Explorer (version 7 or higher), Chrome (version 42 or higher) or Firefox (version 37 or higher). CONFERENCING DIAL-IN PAGE Conferencing Dial-In Page - Skype for Business 2015 PLANET - MERCHANT PORTAL - MERCHANT PORTAL How we use your information: We ask for Personal Information because it is necessary in order to create your account and for the functioning of this portal.We may transfer your information outside the EEA to provide our service; such processing will be in compliance with Irish Data Protection Legislation – Planet have identified Ireland as the Lead supervisory authority for all matters CONTACTS - MERCHANT PORTAL United Kingdom - Redhill Planet Address: 47-49 London Road, Redhill, Surrey, RH1 1LU, United Kingdom Email: refundforms@planetpayment.com Phone: 0044 203 53 04 100

RETRIEVE PASSWORD

x Information. Use this screen to access an account when the password has been lost. You will need to provide your username and email address. You will then receive

INICIAR SESIÓN

Cómo usamos su información: Solicitamos información personal porque es necesario para crear su cuenta y para el funcionamiento de este portal. Podríamos transferir su información fuera del Área Económica Europea para proveer nuestros servicios; tal procesamiento de datos se llevará a cabo de acuerdo a la Legislación de Protección de Datos Irlandesa – Planet ha identificado a

RETRIEVE PASSWORD

x Información. En esta sección puede recuperar su contraseña. Es necesario que facilite su nombre de usuario y una dirección de e-mail. Recibirá un e-mail con las instrucciones para modificar su contraseña y acceder a su cuenta. PLANET TAX FREEPLANET PAYMENT TRACK MY REFUNDPLANET TAX FREE DUBAIPLANET TAX FREE LLCPLANET TAX FREE REFUNDPLANET TAX RETURN Click the login button to proceed to a Microsoft authentication page. From here you can enter your portal credentials and proceed to log

into the system.

LOGIN - MERCHANT PORTAL How we use your information: We ask for Personal Information because it is necessary in order to create your account and for the functioning of this portal.We may transfer your information outside the EEA to provide our service; such processing will be in compliance with Irish Data Protection Legislation – Planet have identified Ireland as the Lead supervisory authority for all matters PLANET - VOUCHER MODULE V2PLANET TAX FREE DUBAIPREMIER TAX FREE REFUNDPREMIER TAX REFUNDPREMIER ONLINEPREMIER COMMUNICATIONS IOWAPREMIER ONLINE EMAIL Browser no allowed. Planet online only works in Internet Explorer (version 7 or higher), Chrome (version 42 or higher) or Firefox (version 37 or higher). CONFERENCING DIAL-IN PAGE Conferencing Dial-In Page - Skype for Business 2015 PLANET - MERCHANT PORTAL - MERCHANT PORTAL How we use your information: We ask for Personal Information because it is necessary in order to create your account and for the functioning of this portal.We may transfer your information outside the EEA to provide our service; such processing will be in compliance with Irish Data Protection Legislation – Planet have identified Ireland as the Lead supervisory authority for all matters CONTACTS - MERCHANT PORTAL United Kingdom - Redhill Planet Address: 47-49 London Road, Redhill, Surrey, RH1 1LU, United Kingdom Email: refundforms@planetpayment.com Phone: 0044 203 53 04 100

RETRIEVE PASSWORD

x Information. Use this screen to access an account when the password has been lost. You will need to provide your username and email address. You will then receive

INICIAR SESIÓN

Cómo usamos su información: Solicitamos información personal porque es necesario para crear su cuenta y para el funcionamiento de este portal. Podríamos transferir su información fuera del Área Económica Europea para proveer nuestros servicios; tal procesamiento de datos se llevará a cabo de acuerdo a la Legislación de Protección de Datos Irlandesa – Planet ha identificado a

RETRIEVE PASSWORD

x Información. En esta sección puede recuperar su contraseña. Es necesario que facilite su nombre de usuario y una dirección de e-mail. Recibirá un e-mail con las instrucciones para modificar su contraseña y acceder a su cuenta.

PLANET TAX FREE

Click the login button to proceed to a Microsoft authentication page. From here you can enter your portal credentials and proceed to log

into the system.

LOGIN - MERCHANT PORTAL How we use your information: We ask for Personal Information because it is necessary in order to create your account and for the functioning of this portal.We may transfer your information outside the EEA to provide our service; such processing will be in compliance with Irish Data Protection Legislation – Planet have identified Ireland as the Lead supervisory authority for all matters PLANET - VOUCHER MODULE V2 Browser no allowed. Planet online only works in Internet Explorer (version 7 or higher), Chrome (version 42 or higher) or Firefox (version 37 or higher). PLANET - MERCHANT PORTAL - MERCHANT PORTAL How we use your information: We ask for Personal Information because it is necessary in order to create your account and for the functioning of this portal.We may transfer your information outside the EEA to provide our service; such processing will be in compliance with Irish Data Protection Legislation – Planet have identified Ireland as the Lead supervisory authority for all matters CONTACTS - MERCHANT PORTAL United Kingdom - Redhill Planet Address: 47-49 London Road, Redhill, Surrey, RH1 1LU, United Kingdom Email: refundforms@planetpayment.com Phone: 0044 203 53 04 100

RETRIEVE PASSWORD

x Information. Use this screen to access an account when the password has been lost. You will need to provide your username and email address. You will then receive

INICIAR SESIÓN

Cómo usamos su información: Solicitamos información personal porque es necesario para crear su cuenta y para el funcionamiento de este portal. Podríamos transferir su información fuera del Área Económica Europea para proveer nuestros servicios; tal procesamiento de datos se llevará a cabo de acuerdo a la Legislación de Protección de Datos Irlandesa – Planet ha identificado a

RETRIEVE PASSWORD

x Información. En esta sección puede recuperar su contraseña. Es necesario que facilite su nombre de usuario y una dirección de e-mail. Recibirá un e-mail con las instrucciones para modificar su contraseña y acceder a su cuenta. PLANET TAX FREEPLANET PAYMENT TRACK MY REFUNDPLANET TAX FREE DUBAIPLANET TAX FREE LLCPLANET TAX FREE REFUNDPLANET TAX RETURN Click the login button to proceed to a Microsoft authentication page. From here you can enter your portal credentials and proceed to log

into the system.

LOGIN - MERCHANT PORTAL How we use your information: We ask for Personal Information because it is necessary in order to create your account and for the functioning of this portal.We may transfer your information outside the EEA to provide our service; such processing will be in compliance with Irish Data Protection Legislation – Planet have identified Ireland as the Lead supervisory authority for all matters PLANET - VOUCHER MODULE V2PLANET TAX FREE DUBAIPREMIER TAX FREE REFUNDPREMIER TAX REFUNDPREMIER ONLINEPREMIER COMMUNICATIONS IOWAPREMIER ONLINE EMAIL Browser no allowed. Planet online only works in Internet Explorer (version 7 or higher), Chrome (version 42 or higher) or Firefox (version 37 or higher). CONFERENCING DIAL-IN PAGE Conferencing Dial-In Page - Skype for Business 2015 PLANET - MERCHANT PORTAL - MERCHANT PORTAL How we use your information: We ask for Personal Information because it is necessary in order to create your account and for the functioning of this portal.We may transfer your information outside the EEA to provide our service; such processing will be in compliance with Irish Data Protection Legislation – Planet have identified Ireland as the Lead supervisory authority for all matters CONTACTS - MERCHANT PORTAL United Kingdom - Redhill Planet Address: 47-49 London Road, Redhill, Surrey, RH1 1LU, United Kingdom Email: refundforms@planetpayment.com Phone: 0044 203 53 04 100

RETRIEVE PASSWORD

x Information. Use this screen to access an account when the password has been lost. You will need to provide your username and email address. You will then receive

INICIAR SESIÓN

Cómo usamos su información: Solicitamos información personal porque es necesario para crear su cuenta y para el funcionamiento de este portal. Podríamos transferir su información fuera del Área Económica Europea para proveer nuestros servicios; tal procesamiento de datos se llevará a cabo de acuerdo a la Legislación de Protección de Datos Irlandesa – Planet ha identificado a

RETRIEVE PASSWORD

x Información. En esta sección puede recuperar su contraseña. Es necesario que facilite su nombre de usuario y una dirección de e-mail. Recibirá un e-mail con las instrucciones para modificar su contraseña y acceder a su cuenta. PLANET TAX FREEPLANET PAYMENT TRACK MY REFUNDPLANET TAX FREE DUBAIPLANET TAX FREE LLCPLANET TAX FREE REFUNDPLANET TAX RETURN Click the login button to proceed to a Microsoft authentication page. From here you can enter your portal credentials and proceed to log

into the system.

LOGIN - MERCHANT PORTAL How we use your information: We ask for Personal Information because it is necessary in order to create your account and for the functioning of this portal.We may transfer your information outside the EEA to provide our service; such processing will be in compliance with Irish Data Protection Legislation – Planet have identified Ireland as the Lead supervisory authority for all matters PLANET - VOUCHER MODULE V2PLANET TAX FREE DUBAIPREMIER TAX FREE REFUNDPREMIER TAX REFUNDPREMIER ONLINEPREMIER COMMUNICATIONS IOWAPREMIER ONLINE EMAIL Browser no allowed. Planet online only works in Internet Explorer (version 7 or higher), Chrome (version 42 or higher) or Firefox (version 37 or higher). CONFERENCING DIAL-IN PAGE Conferencing Dial-In Page - Skype for Business 2015 PLANET - MERCHANT PORTAL - MERCHANT PORTAL How we use your information: We ask for Personal Information because it is necessary in order to create your account and for the functioning of this portal.We may transfer your information outside the EEA to provide our service; such processing will be in compliance with Irish Data Protection Legislation – Planet have identified Ireland as the Lead supervisory authority for all matters CONTACTS - MERCHANT PORTAL United Kingdom - Redhill Planet Address: 47-49 London Road, Redhill, Surrey, RH1 1LU, United Kingdom Email: refundforms@planetpayment.com Phone: 0044 203 53 04 100

RETRIEVE PASSWORD

x Information. Use this screen to access an account when the password has been lost. You will need to provide your username and email address. You will then receive

INICIAR SESIÓN

Cómo usamos su información: Solicitamos información personal porque es necesario para crear su cuenta y para el funcionamiento de este portal. Podríamos transferir su información fuera del Área Económica Europea para proveer nuestros servicios; tal procesamiento de datos se llevará a cabo de acuerdo a la Legislación de Protección de Datos Irlandesa – Planet ha identificado a

RETRIEVE PASSWORD

x Información. En esta sección puede recuperar su contraseña. Es necesario que facilite su nombre de usuario y una dirección de e-mail. Recibirá un e-mail con las instrucciones para modificar su contraseña y acceder a su cuenta.

PLANET TAX FREE

Click the login button to proceed to a Microsoft authentication page. From here you can enter your portal credentials and proceed to log

into the system.

LOGIN - MERCHANT PORTAL How we use your information: We ask for Personal Information because it is necessary in order to create your account and for the functioning of this portal.We may transfer your information outside the EEA to provide our service; such processing will be in compliance with Irish Data Protection Legislation – Planet have identified Ireland as the Lead supervisory authority for all matters PLANET - VOUCHER MODULE V2 Browser no allowed. Planet online only works in Internet Explorer (version 7 or higher), Chrome (version 42 or higher) or Firefox (version 37 or higher). PLANET - MERCHANT PORTAL - MERCHANT PORTAL How we use your information: We ask for Personal Information because it is necessary in order to create your account and for the functioning of this portal.We may transfer your information outside the EEA to provide our service; such processing will be in compliance with Irish Data Protection Legislation – Planet have identified Ireland as the Lead supervisory authority for all matters CONTACTS - MERCHANT PORTAL United Kingdom - Redhill Planet Address: 47-49 London Road, Redhill, Surrey, RH1 1LU, United Kingdom Email: refundforms@planetpayment.com Phone: 0044 203 53 04 100

RETRIEVE PASSWORD

x Information. Use this screen to access an account when the password has been lost. You will need to provide your username and email address. You will then receive

INICIAR SESIÓN

Cómo usamos su información: Solicitamos información personal porque es necesario para crear su cuenta y para el funcionamiento de este portal. Podríamos transferir su información fuera del Área Económica Europea para proveer nuestros servicios; tal procesamiento de datos se llevará a cabo de acuerdo a la Legislación de Protección de Datos Irlandesa – Planet ha identificado a

RETRIEVE PASSWORD

x Información. En esta sección puede recuperar su contraseña. Es necesario que facilite su nombre de usuario y una dirección de e-mail. Recibirá un e-mail con las instrucciones para modificar su contraseña y acceder a su cuenta.

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Track my refund

For faster tracking of your Tax Free shopping refund enter your Tax Free form details below. Do not include any spaces or hyphens - just the numbers and letters only. If you have a query about your tax refund progress, please click here

.

For Tax Free shopping in the United Arab Emirates, please visit the dedicated UAE website by clicking here

.

We are sorry but barcode number: was not found in our system. For more information, please click here

to

provide the details from your Tax Free form(s)

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email us here

customerservices@planetpayment.com Enter your Tax Free form's barcode number: reCAPTCHA is required.

Track my refund

Each of our Tax Free forms has a unique number - you can usually find it at the top of your form. If you need further help, please use the links below: * Customer services for specific Tax Free form queries (please have your form number and details to hand) * Your questions answered * How to complete your Tax Free form * How to shop Tax Free We have not received a qualifying Tax Free form for your VAT refund, and as a result we will / have debited your account according to the Terms and Conditions that you signed when receiving the refund in

cash.

For additional information please refer to this page

.

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax

Free enquiry page

.

Your Tax Free form has been received successfully and we're processing your refund. If you selected one of the following refund methods, please allow 30 days to receive your refund:

* Credit card

* Alipay

* Cheque

* Bank transfer

* Ctrip Pass

If you do not receive the amount after 30 days, or have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page

.

We are waiting to receive your stamped Tax Free form. Please ensure you have sent us the original stamped Tax Free form to one of our offices. See a full list of our available country offices

.

If you have sent your Tax Free form recently, please allow up to 30 days for the process to be completed. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax

Free enquiry page

.

We have issues processing your Tax Free form, please contact our Customer Support team by providing the details from your Tax Free form(s) on this Tax Free enquiry page

.

We have received your qualifying Tax Free form and recredited your account.  Please note that recredits may be subject to additional

fees.

If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax

Free enquiry

page https://www.planetpayment.com/en/tax-refund-customer-services/ We have received your Tax free form and paid your refund by one of the following refund methods:

* Cash

* Alipay instant refund * WeChat instant refund The refunding process is now complete. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax

Free enquiry

page https://www.planetpayment.com/en/tax-refund-customer-services/ We have paid your refund by one of the following refund methods:

* Credit card

* Alipay

* Cheque/Prepaid card

* Bank transfer

* Ctrip Pass

Please allow up to 10 working days for the refund to appear on your account. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax Free enquiry page https://www.planetpayment.com/en/tax-refund-customer-services/ We have received your Tax Free form and the refunding process is now

complete.

Your refund amount was deducted from the original purchase amount at the time of purchase in the store. If you have any other queries, please contact our customer services team by providing the details from your Tax Free form(s) on this Tax

Free enquiry

page https://www.planetpayment.com/en/tax-refund-customer-services/

Track my refund

TAX FREE SHOPPING

HOW TO SHOP TAX FREE IN THREE EASY STEPS 1. COMPLETE TAX FREE FORM Receive your Tax Free form from the shop assistant following your

purchase.

Ensure all details are correct. 1. COMPLETE TAX FREE FORM Receive your Tax Free form from the shop assistant following your

purchase.

Ensure all details are correct. 2. GET CUSTOMS APPROVAL Find your nearest Customs approval point. Prior to check-in, present your fully completed Tax Free form, together with your travel documents and purchased goods to Customs to obtain Customs approval. 2. GET CUSTOMS APPROVAL Find your nearest Customs approval point. Prior to check-in, present your fully completed Tax Free form, together with your travel documents and purchased goods to Customs to obtain Customs approval. 3. RETURN TAX FREE FORM TO PLANET Please note that if you have received an in-store or city centre refund, to avoid charges and a penalty, you must return the export-validated form to us within a specified time period. Please check the local rules to confirm what this is. 3. RETURN TAX FREE FORM TO PLANET Please note that if you have received an in-store or city centre refund, to avoid charges and a penalty, you must return the export-validated form to us within a specified time period. Please check the local rules to confirm what this is. TO SPEAK WITH A REAL PERSON IN OUR MULTI-LINGUAL CUSTOMER SERVICES TEAM, PLEASE GET IN TOUCH

Contact us

WHERE ARE YOU TRAVELLING NEXT?

ITALY 22% VAT RATE

Standard VAT 22%; food (meat and other food items): 10%; herbs (basil, oregano and sage): 5%; milk, fruit, vegetables, bread and prescription glasses: 4%. Actual tax refund value subject to amount spent and Terms

and Conditions.

* Shoppers eligible for VAT / Sales Tax Refund:

NON-EU RESIDENTS

* Currency:

EURO (€)

* VAT rate:

22%

* Minimum spend:

154.94 EURO

* Time limit for customs approval: 90 DAYS AFTER THE MONTH OF PURCHASE

FRANCE 20% VAT RATE

Standard VAT 20%; food and books 5.5%. Actual tax refund value up to 16.33% on standard VAT items, subject to amount spent and Terms and Conditions. Please note: typical value for immediate tax refunds is

10.8%.

* Shoppers eligible for VAT / Sales Tax Refund: NON-EU RESIDENTS OVER 16

* Currency:

EURO (€)

* VAT rate:

20%

* Minimum spend:

100.01 EURO ON THE SAME DAY IN THE SAME STORE * Time limit for customs approval: 3 MONTHS AFTER THE MONTH OF PURCHASE FOR CREDIT CARD REFUND, OR 21 DAYS FROM THE DATE OF PURCHASE FOR IMMEDIATE REFUND.

SPAIN 21% VAT RATE

Standard VAT 21%; food and some optical goods 10%; medicines and pharmaceutical goods, books, magazines and some food 4%. Actual tax refund value subject to amount spent and Terms and Conditions; tax refund value up to 15.7% on standard VAT items. * Shoppers eligible for VAT / Sales Tax Refund:

NON-EU RESIDENTS

* Currency:

EURO (€)

* VAT rate:

21%

* Minimum spend:

NO MINIMUM SPEND

* Time limit for customs approval: 3 MONTHS AFTER THE MONTH OF PURCHASE; 21 DAYS FROM THE DATE OF PURCHASE FOR CITY CASH REFUND GERMANY 19% VAT RATE Standard VAT 19%; food and books 7%. Actual tax refund value subject to amount spent and Terms and Conditions. * Shoppers eligible for VAT / Sales Tax Refund:

NON-EU RESIDENTS

* Currency:

EURO (€)

* VAT rate:

19%

* Minimum spend:

50.01 EURO PER INVOICE * Time limit for customs approval: 3 MONTHS AFTER THE MONTH OF PURCHASE.

UAE 5% VAT RATE

Actual tax refund value subject to amount spent and Terms and

Conditions.

* Shoppers eligible for VAT / Sales Tax Refund: “OVERSEAS TOURIST” MEANS ANY NATURAL PERSON WHO IS NOT RESIDENT IN ANY OF THE IMPLEMENTING STATES AND WHO IS NOT A CREW MEMBER ON A FLIGHT OR AIRCRAFT LEAVING AN IMPLEMENTING STATE

* Currency:

DIRHAM

* VAT rate:

5%

* Minimum spend:

250 DIRHAMS

* Time limit for customs approval: 90 DAYS FROM THE PURCHASE DATE DISCOVER MORE TAX FREE SHOPPING COUNTRIES

See all countries

Tax Refunds are subject to Planet's Terms and Conditions

. Actual tax

refund values are also subject to the Terms and Conditions in each

location .

IN CASE YOU ARE UNSURE OF ANYTHING, JUST CHECK OUT OUR FAQS Your questions answered PAY IN YOUR CURRENCY Understanding exactly how much you are spending when you travel abroad can be confusing for even the most seasoned travellers. At Planet, we promote choice - you choose whether to pay in your home or local currency, in real-time, at the point-of-sale. With Pay in Your Currency, we help international travellers feel at home. CHOICE. CLARITY. CONVENIENCE.

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