NWAS - NORTH WEST AMBULANCE SERVICE NHS TRUSTURGENT AND EMERGENCY CARE (999)NON-EMERGENCY (111)PATIENT TRANSPORT SERVICE (PTS) At North West Ambulance Service, we’re emergency responders, patient transport providers and NHS 111 urgent care and advice givers. PATIENT TRANSPORT SERVICE (PTS) Patient Transport Service (PTS) Patient Transport Service is a non-emergency service for people who may need special support getting to and from their healthcare appointments.

PERFORMANCE TARGETS

Our emergency performance is measured through the Ambulance Response Programme (ARP), which aims to make sure we are reaching patients as quickly as we possibly can.. Under ARP there are four categories, with category one being the most serious incidents. All categories have a performance standard based on the time it takes to respond to the

incident.

BE THINK DO

‘Be Think Do’ is our leadership philosophy which underpins our leadership and development offer. We encourage all staff to embrace the Be Think Do principles, an ethos which encourages us all to consider not only what we do, but how we do things.

ANNUAL REPORT

Our annual report for the financial year 2019-20, including reporting on performance, accountability, corporate governance, audit, remuneration and staff.

CURRENT VACANCIES

Start your new career with us. These numbers should NOT be used to contact us in an emergency. In an emergency dial 999 immediately or for non-urgent medical advice call NHS 111.

MERIT DOCTOR

The Medical Emergency Response Incident Team (MERIT) forms an integral part of the NHS response to major, mass casualty and significant incidents, providing advanced medical advice at a range of emergency

incidents.

APPOINTMENT OF ASSOCIATE NON-EXECUTIVE DIRECTOR Appointment of associate non-executive director . Posted 9th October 2019 . Introducing our new Associate Non-Executive Director (Clinical), Professor Rod Thomson.

MANAGEMENT CONSOLE

Application: Management Console Channel: Production Version: 2.3.000 / Release Date: 25/05/2021 Management Console is a service delivered by. Send Feedback Or Report An Issue. Additional Options. Click Here to

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DEFIBRILLATOR DATABASE WILL SAVE LIVES Defibrillator database will save lives . Posted 8th August 2018 . The announcement of a national defibrillator database by the NHS, the British Heart Foundation (BHF) and Microsoft has been welcomed by the region’s ambulance service. NWAS - NORTH WEST AMBULANCE SERVICE NHS TRUSTURGENT AND EMERGENCY CARE (999)NON-EMERGENCY (111)PATIENT TRANSPORT SERVICE (PTS) At North West Ambulance Service, we’re emergency responders, patient transport providers and NHS 111 urgent care and advice givers. PATIENT TRANSPORT SERVICE (PTS) Patient Transport Service (PTS) Patient Transport Service is a non-emergency service for people who may need special support getting to and from their healthcare appointments.

PERFORMANCE TARGETS

Our emergency performance is measured through the Ambulance Response Programme (ARP), which aims to make sure we are reaching patients as quickly as we possibly can.. Under ARP there are four categories, with category one being the most serious incidents. All categories have a performance standard based on the time it takes to respond to the

incident.

BE THINK DO

‘Be Think Do’ is our leadership philosophy which underpins our leadership and development offer. We encourage all staff to embrace the Be Think Do principles, an ethos which encourages us all to consider not only what we do, but how we do things.

ANNUAL REPORT

Our annual report for the financial year 2019-20, including reporting on performance, accountability, corporate governance, audit, remuneration and staff.

CURRENT VACANCIES

Start your new career with us. These numbers should NOT be used to contact us in an emergency. In an emergency dial 999 immediately or for non-urgent medical advice call NHS 111.

MERIT DOCTOR

The Medical Emergency Response Incident Team (MERIT) forms an integral part of the NHS response to major, mass casualty and significant incidents, providing advanced medical advice at a range of emergency

incidents.

APPOINTMENT OF ASSOCIATE NON-EXECUTIVE DIRECTOR Appointment of associate non-executive director . Posted 9th October 2019 . Introducing our new Associate Non-Executive Director (Clinical), Professor Rod Thomson.

MANAGEMENT CONSOLE

Application: Management Console Channel: Production Version: 2.3.000 / Release Date: 25/05/2021 Management Console is a service delivered by. Send Feedback Or Report An Issue. Additional Options. Click Here to

turn Debug mode On

DEFIBRILLATOR DATABASE WILL SAVE LIVES Defibrillator database will save lives . Posted 8th August 2018 . The announcement of a national defibrillator database by the NHS, the British Heart Foundation (BHF) and Microsoft has been welcomed by the region’s ambulance service. NEWS - NWAS - NORTH WEST AMBULANCE SERVICE All the latest news and stories. Need to arrange transport using our Patient Transport Service (PTS)? CALL HANDLER WINS INTERNATIONAL AWARD Congratulations to NWAS emergency call handler Megan Hollinrake who has won an international emergency services award for her role in helping to save the life of a woman in Estonia. FREEDOM OF INFORMATION Freedom of Information . The Freedom of Information (FOI) Act and the Environmental Information Regulations allow a general right of access (subject to exemptions) to information held COMPLAINTS - NWAS - NORTH WEST AMBULANCE SERVICE As you would expect, we are currently directing all our available resources to deal with the global outbreak of coronavirus (Covid-19),

and consequently we

OUR STRATEGY, VISION AND VALUES Our strategy, vision and values . Our vision is to be the best ambulance service in the UK, providing the right care, at the right time, in the right place; every time. SHARE YOUR EXPERIENCE Share your experience . We want to know about your experiences with us, whether that's our 999 service, patient transport service or NHS

111.

TRAINING AND DEVELOPMENT We provide a range of development resources and workshops to build on existing knowledge and skills andsupport the professional development

of our workforce

PICTORIAL COMMUNICATIONS The Pictorial Communications Handbook aims to overcome communication barriers with patients who have learning disabilities, language barriers or other communication difficulties. The handbook uses symbols, pictures and simple words to help our staff communicate with patients who may not be able to speak or provide clear or coherent

information.

COMPLAINTS POLICY AND PROCEDURE Complaints and External Incidents Procedure Page: 3 of 39 Author: Patient Safety Manager/Senior Patient Safety Manager Version: 2 Date of Approval: August 2019 Status: Approved DEFIBRILLATOR DATABASE WILL SAVE LIVES Defibrillator database will save lives . Posted 8th August 2018 . The announcement of a national defibrillator database by the NHS, the British Heart Foundation (BHF) and Microsoft has been welcomed by the region’s ambulance service.

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At North West Ambulance Service, we’re emergency responders, patient transport providers and NHS 111 urgent care and advice givers. Find out more about our work Play or pause the video Show or hide the video CALL HANDLER WINS INTERNATIONAL AWARD Posted 3rd June 2021 SNUGGLE PODS LAUNCHED FOR PRE TERM BABIES Posted 2nd June 2021 THANK YOU TO OUR WONDERFUL NORTH WEST VOLUNTEERS Posted 1st June 2021

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