BEYOND THE DISRUPTION OF COVID-19 Beyond the disruption of COVID-19. Image: Shutterstock. The emergence of COVID-19 has forced many organisations to review their business models and operations and in recent months I have seen many that are grappling with the challenge of doing this effectively. Often, that’s because they are reliant on manual processes that require

people and

THE FOUR OBSTACLES TO CORPORATE INNOVATIONSEE MORE ON MANAGEMENT-ISSUES.COMAUTHOR: MICHAEL ELLENBY MENTAL WELLBEING FOR LEADERS AND MANAGERS Mental wellbeing for leaders and managers. Working in a leadership or management role can be trying at the best of times, and more so during the uncertain period we find ourselves in at present. The responsibility of managing a team presents big challenges. While there’s recently been a very welcome focus on mental health first

aid and

DEALING WITH A BAD-MOUTHING EMPLOYEE Dealing with a bad-mouthing employee. I had an interviewee arrive early today. While she was waiting for me to get there, another manager overheard one of my employees talking bad about me to the candidate. She said I was overly critical and hard to work with. The manager informed me of this in confidence, so I can't bring up the

matter

E-MAIL BULLYING ON THE RISE E-mail bullying is on the increase, according to new research by internet job site reed.co.uk. One in six workers have experienced bullying by email, according to the poll of over 3,400 people. Surprisingly, the higher up you are in the hierarchy the more likely you are to be bullied by email. While 15 per cent of secretaries have

experienced

25 BEHAVIORS THAT FOSTER MISTRUST The one element that creates or erodes trust is your individual behavior. Trust can support teams to go the extra mile, work for the greater good of the team and the organization, foster open and honest communication and engender mutual respect and support. BREAKING THE URGENCY ADDICTION Addiction: A self-destructive behavior that temporarily fills an unmet need. Becomes the primary focus and absorbs the addicts attention during the experience. Provides an artificial sense of self-worth, power, control, security, intimacy, or accomplishment. Now think about this in terms of being addicted to urgency. BEYOND THE DISRUPTION OF COVID-19 Beyond the disruption of COVID-19. Image: Shutterstock. The emergence of COVID-19 has forced many organisations to review their business models and operations and in recent months I have seen many that are grappling with the challenge of doing this effectively. Often, that’s because they are reliant on manual processes that require

people and

THE FOUR OBSTACLES TO CORPORATE INNOVATIONSEE MORE ON MANAGEMENT-ISSUES.COMAUTHOR: MICHAEL ELLENBY MENTAL WELLBEING FOR LEADERS AND MANAGERS Mental wellbeing for leaders and managers. Working in a leadership or management role can be trying at the best of times, and more so during the uncertain period we find ourselves in at present. The responsibility of managing a team presents big challenges. While there’s recently been a very welcome focus on mental health first

aid and

DEALING WITH A BAD-MOUTHING EMPLOYEE Dealing with a bad-mouthing employee. I had an interviewee arrive early today. While she was waiting for me to get there, another manager overheard one of my employees talking bad about me to the candidate. She said I was overly critical and hard to work with. The manager informed me of this in confidence, so I can't bring up the

matter

E-MAIL BULLYING ON THE RISE E-mail bullying is on the increase, according to new research by internet job site reed.co.uk. One in six workers have experienced bullying by email, according to the poll of over 3,400 people. Surprisingly, the higher up you are in the hierarchy the more likely you are to be bullied by email. While 15 per cent of secretaries have

experienced

25 BEHAVIORS THAT FOSTER MISTRUST The one element that creates or erodes trust is your individual behavior. Trust can support teams to go the extra mile, work for the greater good of the team and the organization, foster open and honest communication and engender mutual respect and support. BREAKING THE URGENCY ADDICTION Addiction: A self-destructive behavior that temporarily fills an unmet need. Becomes the primary focus and absorbs the addicts attention during the experience. Provides an artificial sense of self-worth, power, control, security, intimacy, or accomplishment. Now think about this in terms of being addicted to urgency. HOW DO I DEAL WITH MY LAZY BOSS? Tell your boss your frustrations in a sensitive, but upfront manner. But make sure to focus on what the two of you can do going forwards rather than on what he has been doing wrong in the recent past. Focus on positive actions that you would like your boss to start taking rather than criticising him for what he has or has not been doing so

far.

HOW LACK OF CLARITY LEADS TO WORKPLACE DRAMA How lack of clarity leads to workplace drama. Where there is backstabbing, gossip, insubordination or any other type of drama, there is always a lack of clarity in some area. And when employees are unclear about policies and procedures, when there are too many dropped balls or hidden agendas, or there is confusion about who is leading,

drama is

THE PRICE OF POOR LISTENING The price of poor listening. Millions of dollars are lost every day in organizations simply because of poor listening. In your company it may be only thousands, or hundreds, or maybe just twenty or fifty here and there. Whatever the amount, I'm guessing you would be amazed at how much money is lost due to poor listening skills. BEYOND THE DISRUPTION OF COVID-19 Beyond the disruption of COVID-19. Image: Shutterstock. The emergence of COVID-19 has forced many organisations to review their business models and operations and in recent months I have seen many that are grappling with the challenge of doing this effectively. Often, that’s because they are reliant on manual processes that require

people and

GETTING BACK TO WORK IN THE POST-PANDEMIC WORLD So, as we enter into a post-pandemic work world (be it on premise, remote, or some combination), we need to give them something to engage with and see themselves being successful by helping to build it. 2. A convincing sense of community: Being “in it together” was an essential messaging theme at the onset of the CV-19 outbreak. FIVE CORE SKILLS FOR REMOTE LEADERS The ability to interpret direction from on high and create a common, coherent vision for the team. Key communication skills such as listening, writing and oral communication or presenting effectively. The ability to coach for both performance and long-term development. Now, we can quibble over whether these four groups are sufficient, or

if we

CAN EMPLOYERS DEMAND STAFF TAKE A COVID-19 TEST? As lockdown measures continue to ease across the UK, more employees are returning to the workplace. Employers have a duty to protect their employees’ health & safety and to take appropriate measures to make the workplace “COVID secure”, which has led some to question whether they can, or should, compel employees to take COVID-19 tests as part of their updated health & safety measures. HOW DO I DEAL WITH MY LAZY BOSS? Tell your boss your frustrations in a sensitive, but upfront manner. But make sure to focus on what the two of you can do going forwards rather than on what he has been doing wrong in the recent past. Focus on positive actions that you would like your boss to start taking rather than criticising him for what he has or has not been doing so

far.

LEADERSHIP AND THE RIPPLE EFFECT The key is to make every connection count so that you can lead like it matters. Because it does. It matters because each and every leadership choice you make has some kind of a ‘ripple effect’ that spreads out to your team and to the organization as a whole. Every organization is a living ecosystem in which everything and everyone is OFFICE POLITICS: PLAYING THE GAME Office politics: playing the game. Office politics matter. If you think you can succeed at work without getting political, you need to wake up. Politicking happens whether you like it or not, so you might as well learn the right buttons to push to influence others more effectively. Working life sucks. SELF-AWARENESS AND CONFLICT In a workplace where employees are self-aware, conflict can be minimal and constructive. But if the majority of employees are not self-aware, conflict can be insidious, toxic, all-pervasive and destructive. In fcat, a workplace will only 'work' when people are in alignment with

one another.

CUTTING CORNERS CAN LEAD TO CATASTROPHE That's a mouthful, but the translation is this. Cutting corners on the fundamentals to save a few dollars may end up costing you big time. Case in point: Pharmaceutical company Baxter International recently got themselves into an ethical, financial, and legal nightmare when they failed to inspect the quality of ingredients going into their Heparin products. Heparin is a anti EMOTIONAL DIFFERENCES ACROSS CULTURES How does this explain the fact that some cultures (e.g. African Americans and Italians) are usually far more affective in expressing their emotions while others cultures (e.g. Japanese and Germans) are far more neutral. Cultural differences come into play by promoting the rules for how to appropriately manage emotional expressions. BEYOND THE DISRUPTION OF COVID-19 Beyond the disruption of COVID-19. Image: Shutterstock. The emergence of COVID-19 has forced many organisations to review their business models and operations and in recent months I have seen many that are grappling with the challenge of doing this effectively. Often, that’s because they are reliant on manual processes that require

people and

THE FOUR OBSTACLES TO CORPORATE INNOVATIONSEE MORE ON MANAGEMENT-ISSUES.COMAUTHOR: MICHAEL ELLENBY MENTAL WELLBEING FOR LEADERS AND MANAGERS Mental wellbeing for leaders and managers. Working in a leadership or management role can be trying at the best of times, and more so during the uncertain period we find ourselves in at present. The responsibility of managing a team presents big challenges. While there’s recently been a very welcome focus on mental health first

aid and

DEALING WITH A BAD-MOUTHING EMPLOYEE Dealing with a bad-mouthing employee. I had an interviewee arrive early today. While she was waiting for me to get there, another manager overheard one of my employees talking bad about me to the candidate. She said I was overly critical and hard to work with. The manager informed me of this in confidence, so I can't bring up the

matter

E-MAIL BULLYING ON THE RISE E-mail bullying is on the increase, according to new research by internet job site reed.co.uk. One in six workers have experienced bullying by email, according to the poll of over 3,400 people. Surprisingly, the higher up you are in the hierarchy the more likely you are to be bullied by email. While 15 per cent of secretaries have

experienced

25 BEHAVIORS THAT FOSTER MISTRUST The one element that creates or erodes trust is your individual behavior. Trust can support teams to go the extra mile, work for the greater good of the team and the organization, foster open and honest communication and engender mutual respect and support. BREAKING THE URGENCY ADDICTION Addiction: A self-destructive behavior that temporarily fills an unmet need. Becomes the primary focus and absorbs the addicts attention during the experience. Provides an artificial sense of self-worth, power, control, security, intimacy, or accomplishment. Now think about this in terms of being addicted to urgency. HOW DO I DEAL WITH MY LAZY BOSS? Tell your boss your frustrations in a sensitive, but upfront manner. But make sure to focus on what the two of you can do going forwards rather than on what he has been doing wrong in the recent past. Focus on positive actions that you would like your boss to start taking rather than criticising him for what he has or has not been doing so

far.

HOW LACK OF CLARITY LEADS TO WORKPLACE DRAMA How lack of clarity leads to workplace drama. Where there is backstabbing, gossip, insubordination or any other type of drama, there is always a lack of clarity in some area. And when employees are unclear about policies and procedures, when there are too many dropped balls or hidden agendas, or there is confusion about who is leading,

drama is

THE PRICE OF POOR LISTENING The price of poor listening. Millions of dollars are lost every day in organizations simply because of poor listening. In your company it may be only thousands, or hundreds, or maybe just twenty or fifty here and there. Whatever the amount, I'm guessing you would be amazed at how much money is lost due to poor listening skills. BEYOND THE DISRUPTION OF COVID-19 Beyond the disruption of COVID-19. Image: Shutterstock. The emergence of COVID-19 has forced many organisations to review their business models and operations and in recent months I have seen many that are grappling with the challenge of doing this effectively. Often, that’s because they are reliant on manual processes that require

people and

THE FOUR OBSTACLES TO CORPORATE INNOVATIONSEE MORE ON MANAGEMENT-ISSUES.COMAUTHOR: MICHAEL ELLENBY MENTAL WELLBEING FOR LEADERS AND MANAGERS Mental wellbeing for leaders and managers. Working in a leadership or management role can be trying at the best of times, and more so during the uncertain period we find ourselves in at present. The responsibility of managing a team presents big challenges. While there’s recently been a very welcome focus on mental health first

aid and

DEALING WITH A BAD-MOUTHING EMPLOYEE Dealing with a bad-mouthing employee. I had an interviewee arrive early today. While she was waiting for me to get there, another manager overheard one of my employees talking bad about me to the candidate. She said I was overly critical and hard to work with. The manager informed me of this in confidence, so I can't bring up the

matter

E-MAIL BULLYING ON THE RISE E-mail bullying is on the increase, according to new research by internet job site reed.co.uk. One in six workers have experienced bullying by email, according to the poll of over 3,400 people. Surprisingly, the higher up you are in the hierarchy the more likely you are to be bullied by email. While 15 per cent of secretaries have

experienced

25 BEHAVIORS THAT FOSTER MISTRUST The one element that creates or erodes trust is your individual behavior. Trust can support teams to go the extra mile, work for the greater good of the team and the organization, foster open and honest communication and engender mutual respect and support. BREAKING THE URGENCY ADDICTION Addiction: A self-destructive behavior that temporarily fills an unmet need. Becomes the primary focus and absorbs the addicts attention during the experience. Provides an artificial sense of self-worth, power, control, security, intimacy, or accomplishment. Now think about this in terms of being addicted to urgency. HOW DO I DEAL WITH MY LAZY BOSS? Tell your boss your frustrations in a sensitive, but upfront manner. But make sure to focus on what the two of you can do going forwards rather than on what he has been doing wrong in the recent past. Focus on positive actions that you would like your boss to start taking rather than criticising him for what he has or has not been doing so

far.

HOW LACK OF CLARITY LEADS TO WORKPLACE DRAMA How lack of clarity leads to workplace drama. Where there is backstabbing, gossip, insubordination or any other type of drama, there is always a lack of clarity in some area. And when employees are unclear about policies and procedures, when there are too many dropped balls or hidden agendas, or there is confusion about who is leading,

drama is

THE PRICE OF POOR LISTENING The price of poor listening. Millions of dollars are lost every day in organizations simply because of poor listening. In your company it may be only thousands, or hundreds, or maybe just twenty or fifty here and there. Whatever the amount, I'm guessing you would be amazed at how much money is lost due to poor listening skills. BEYOND THE DISRUPTION OF COVID-19 Beyond the disruption of COVID-19. Image: Shutterstock. The emergence of COVID-19 has forced many organisations to review their business models and operations and in recent months I have seen many that are grappling with the challenge of doing this effectively. Often, that’s because they are reliant on manual processes that require

people and

GETTING BACK TO WORK IN THE POST-PANDEMIC WORLD So, as we enter into a post-pandemic work world (be it on premise, remote, or some combination), we need to give them something to engage with and see themselves being successful by helping to build it. 2. A convincing sense of community: Being “in it together” was an essential messaging theme at the onset of the CV-19 outbreak. FIVE CORE SKILLS FOR REMOTE LEADERS The ability to interpret direction from on high and create a common, coherent vision for the team. Key communication skills such as listening, writing and oral communication or presenting effectively. The ability to coach for both performance and long-term development. Now, we can quibble over whether these four groups are sufficient, or

if we

CAN EMPLOYERS DEMAND STAFF TAKE A COVID-19 TEST? As lockdown measures continue to ease across the UK, more employees are returning to the workplace. Employers have a duty to protect their employees’ health & safety and to take appropriate measures to make the workplace “COVID secure”, which has led some to question whether they can, or should, compel employees to take COVID-19 tests as part of their updated health & safety measures. HOW DO I DEAL WITH MY LAZY BOSS? Tell your boss your frustrations in a sensitive, but upfront manner. But make sure to focus on what the two of you can do going forwards rather than on what he has been doing wrong in the recent past. Focus on positive actions that you would like your boss to start taking rather than criticising him for what he has or has not been doing so

far.

LEADERSHIP AND THE RIPPLE EFFECT The key is to make every connection count so that you can lead like it matters. Because it does. It matters because each and every leadership choice you make has some kind of a ‘ripple effect’ that spreads out to your team and to the organization as a whole. Every organization is a living ecosystem in which everything and everyone is OFFICE POLITICS: PLAYING THE GAME Office politics: playing the game. Office politics matter. If you think you can succeed at work without getting political, you need to wake up. Politicking happens whether you like it or not, so you might as well learn the right buttons to push to influence others more effectively. Working life sucks. SELF-AWARENESS AND CONFLICT In a workplace where employees are self-aware, conflict can be minimal and constructive. But if the majority of employees are not self-aware, conflict can be insidious, toxic, all-pervasive and destructive. In fcat, a workplace will only 'work' when people are in alignment with

one another.

CUTTING CORNERS CAN LEAD TO CATASTROPHE That's a mouthful, but the translation is this. Cutting corners on the fundamentals to save a few dollars may end up costing you big time. Case in point: Pharmaceutical company Baxter International recently got themselves into an ethical, financial, and legal nightmare when they failed to inspect the quality of ingredients going into their Heparin products. Heparin is a anti EMOTIONAL DIFFERENCES ACROSS CULTURES How does this explain the fact that some cultures (e.g. African Americans and Italians) are usually far more affective in expressing their emotions while others cultures (e.g. Japanese and Germans) are far more neutral. Cultural differences come into play by promoting the rules for how to appropriately manage emotional expressions.

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GETTING BACK TO WORK IN THE POST-PANDEMIC WORLD __JAMES M. KERR | __07 APR 2021 As organizations prepare to get back to work in a post-pandemic world, leaders must focus on just how they intend to get on with work for

years to come.

CULTURAL INTELLIGENCE AND COMPETING WITH ROBOTS

__DAVID LIVERMORE

The dystopian view of a future overrun by robots forgets that the human brain gives us some things technology cannot compete with, namely our ability to adapt and create. EXPERIMENTING WITH SCENARIO PLANNING

__JAMES BERRY

Scenario planning isn’t just about developing proactive strategies to deal with a possible crisis. It can also be a useful way to highlight potential weaknesses in your organisation or operations. Here’s how to go about it. REMEMBER THOSE RESOLUTIONS YOU MADE?

__JURGEN WOLFF

The chances are that the resolutions you made on Jan 1 are already distant memories. But if you want to avoid making the same resolutions again next year, here’s a simple, four-step process to get you back

on track.

TEN HABITS OF BAD MANAGEMENT

__ANDRE DE WAAL

Too many organizations ignore or tolerate bad management. Yet bad managers will never get optimal results, so their tell-tail traits need to recognized and dealt with.

more opinion

THE MYTH OF CHANGE MANAGEMENT __ROD COLLINS | __06 JAN 2021 The world is changing much faster than their organizations. And that’s a big problem, because traditional businesses are not designed for adapting to change or aligning with shifting markets. NEW YEAR QUESTIONS FOR TEAM LEADERS

__WAYNE TURMEL

What better time than the New Year to stop, reflect on what’s happened in 2020 and gird our loins for what looms ahead. In that spirit of reflection, here are five questions all team leaders should be asking themselves. WHY ‘HOW ARE YOU?’ IS SUCH AN IMPORTANT QUESTION

__STEVEN BUCK

After this unprecedented year, finding ways for a team to connect and address the needs of the whole person rather than focusing solely on work priorities is more important than ever. IDEAS ARE FRAGILE (HANDLE WITH CARE)

__MAX MCKEOWN

If someone in your organisation has an idea, is it welcomed? Or does hierarchy, history and organisational politics make innovation

impossible?

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THE CONNECTED MANAGER MANAGING TIME IN MEETINGS

__30 APR 2021

One of the main concerns when running a webinar or virtual meeting is managing time effectively so we don't lose sight of what the meeting is actually supposed to accomplish. PRESENTING ONLINE IS STILL PRESENTING

__22 FEB 2021

Presenting online is more like a traditional presentation than most people think. But too often, those delivering material online do so in just about the least effective manner possible. more connected manager

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A conversation with Chris Paton about the new book, Purposeful People, an anthology of 19 different personal stories about what it means to live a purpose-driven life. TRAINING'S NEW NORMAL JEFF SCHWARTZ AND THE FUTURE OF WORK THE LONG DISTANCE TEAMMATE

RE-SKILL, RE-DEPLOY

A CONVERSATION WITH DR RAINER ZITELMANN ROSIE TOMKINS AND NATURAL INTELLIGENCE

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MANAGING TOMORROW’S FLEXIBLE WORKFORCE As companies increasingly source talent for specific pieces of work, how can they manage an increasingly complex 'quantum' workforce? RETURNING TO WORK: WHAT DO EMPLOYEES ACTUALLY WANT? What are offices going to look like in a post-pandemic world? How can they become safe and productive spaces? CAN EMPLOYERS DEMAND STAFF TAKE A COVID-19 TEST? Could a compulsory Covid-19 test become part of our regular working routine? In this Q&A, we ask two UK lawyers about the complex legal issues employers need to consider. STAYING AFLOAT: USA WEIGHTLIFTING USA Weightlifting’s CEO, Phil Andrews, explains how his organisation has managed to stay afloat during the pandemic.

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CHANGE & TRANSFORMATION Most change initiatives fail to deliver. Here's why. CREATIVITY & INNOVATION Improve your personal creativity and help organizations do the same.

CUSTOMER SERVICE

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Have we learned anything new about leadership over the past few

decades?

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How to put the "we" into a team.

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