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FRONT - CUSTOMER COMMUNICATION PLATFORM Front is the customer communication platform that seamlessly combines emails, apps, and teammates into a single view. Stop being busy. Start

making an impact.

UNIVERSAL INBOX MANAGEMENT PLATFORM Get holistic insights across all messages to improve your workflow and fuel positive change for your business. “ Being able to discuss the content of an email directly on the email thread in Front is huge. ”. Warren Kucker, CEO and Co-founder, Boxton. More high-impact teams

rely on Front.

16 WORKPLACE EMAIL ETIQUETTE RULES FOR COMMUNICATING WITH Use BCC if you want to protect people’s emails from being exposed without their permission, e.g., if you’re sending a company newsletter. Email tip: If you think a BCC’ed recipient may reply to an email with “Reply all,” use CC instead. “Reply all” will expose their email to everyone. 14. Use “Reply all” correctly. HOW TO CONVERT A DISTRIBUTION LIST TO SHARED MAILBOX All you need to remember is the Distribution List email you want to remake into a shared mailbox and run a command like this: New-mailbox shareduser –shared –userprincipalname name@domain.com. Replace the "mailboxname" with the SMTP mail 10 BOLD EXAMPLES OF TRANSPARENCY IN THE WORKPLACE Contrary to the opinion shouted by Colonel Jessup in a Few Good Men, most people can and want to handle the truth.It’s no surprise then, that an environment that fosters transparency is the single strongest predictor of employee happiness. Being kept out of the loop sends an unintended (but clear) message that a teammate is not significant enough or not trusted enough to see behind the HOW TO ORGANIZE YOUR EMAIL INBOX How to organize your email. 1. Waiting folder method. This method is the ultimate in simplicity. If you primarily use a project-management platform such as Asana or Basecamp and have it integrated with your inbox, this method will take care of all those disparate emails that

don’t neatly fit

LIVE TRAINING: TEACH ME HOW TO FRONT Join us for our Teach Me How to Front series every other Thursday at 10am PDT to learn all the things! In this webinar, you will learn how to 💌 Master core features like Message Templates, Comments, Tags, Reminders, and more. 💻 Navigate your personal inbox and shared

inboxes, so

LOGISTICS TERMINOLOGIES AND BASIC CONCEPTS GLOSSARY 10 August 2020 • 12 Min Read. Bookmark this glossary of logistics terminology to feel better equipped to make decisions that make customers happy and support your business’s bottom line. The logistics industry can feel like an alphabet soup of acronyms. Especially when you’re moving between different specialties, like

trucking and

DEADLINE REMINDER EMAIL SAMPLES: HOW TO POLITELY WRITE PEOPLE Four words tell your reader what the email is about and instill a sense of urgency that can nudge your reader into actually opening it. 2. Keep it short and sweet. People love a short email. A study by Boomerang revealed emails that have between 75 to 100 words get a better response than longer emails: Remember, people are busy. 6 APOLOGY EMAILS TO SEND TO YOUR CUSTOMERS It takes 12 great customer experiences to make up for a single bad one. When something goes wrong, sending a polished, professional apology letter to your customers is FRONT - CUSTOMER COMMUNICATION PLATFORM Front is the customer communication platform that seamlessly combines emails, apps, and teammates into a single view. Stop being busy. Start

making an impact.

rely on Front.

don’t neatly fit

inboxes, so

trucking and

DOWNLOAD FRONT

Product. Watch Demo. Watch a recorded demo to see for Front in action, on your own time. Download App. Get Front on your devices. Integrations. Customize Front for your business with 50+ integrations. API Customization. Build the apps your team needs with the Front API. HOW TO REPLY TO POSITIVE CUSTOMER FEEDBACK "Nice shoes!" Blank stare. It's pretty awkward to give no reply to a compliment when you're chatting face-to-face. But when it comes to online reviews on Facebook, G2Crowd, TrustRadius, the app store, and more, many companies only prioritize responding to the angry

customers.

HOW TO MANAGE AND ORGANIZE WORK EMAIL Popular methods for organizing work email in folders. If you’re in need of some inspiration of how you can put folders, labels, and rules to use, look no further. Here are some common methods people use to keep their work email organized. 1. The 5-folder method. This method

is

6 THOUGHTFUL TRANSITION RITUALS FOR WORKING FROM HOME 6. Commute around the block. No bus rides, crowded subways, or traffic jams—these are the glories of working from home. But your commute was the mother of all transition rituals. You get your music, your podcast, your book, your thinking time. Kaley and Nate recommend recreating this mental space at the end of the workday even if

you’re

9 LEADERSHIP LESSONS FROM FORBES UNDER 30 LEADERS In the Forbes Under 30 Summit, young founders, influencers, and entrepreneurs from the last decade shared leadership advice for the next generation of builders. THE 14 BEST TIPS FOR EFFECTIVE COMMUNICATION WITH Customer communication is something that we should all strive to do better. Here are 14 tips that you can use to excel at this crucial competency. 1. Have patience. Customers reach out to your team because they don't know what they are doing. Similarly, HOW TO WRITE A FORMAL EMAIL TO AN ORGANIZATION: A STEP-BY The salutation: Always mention the recipient’s name and a suitable greeting. Lose the “Hey” and replace it with a “Hello” or “Dear.”. The body: Like any other email, formal emails have a body of text. This section is short, uses proper grammar, doesn’t have sentence fragments, and only has one ask. HOW TO EMAIL PROFESSIONALLY If you’re a Millennial, you might describe an awesome person as “savage,” leaving a Baby Boomer (or even Gen Xer) scratching their head. 6. Keep punctuation standard. Overusing punctuation can also lead to misunderstandings, so it’s best to avoid unneeded commas and 12 USEFUL CUSTOMER SUCCESS EMAIL TEMPLATES Below, we collected email copy for common situations customer success teams encounter. Use these templates as a starting point — they can serve as inspiration, or you can tweak them to fit your team's unique voice and circumstances. If you’re using Front to manage your customer success team's email, you can easily save these as message HOW TECHNOLOGY IS CHANGING & DISRUPTING THE REAL ESTATE 19 October 2020 • 6 Min Read. More than 70 percent of today’s buyers search for homes online. From blockchain to VR home tours, technology is shaping the real estate industry for the better. When Marc Andreessen famously said, “Software is eating the world,” that statement included our houses, office buildings, and yards, too. FRONT - CUSTOMER COMMUNICATION PLATFORM Front is the customer communication platform that seamlessly combines emails, apps, and teammates into a single view. Stop being busy. Start

making an impact.

FRONT LOGIN

Visit us here to log in to Front. If you don't have an account, sign up for a free trial. Join the 7,000+ companies using Front to unlock their team potential. UNIVERSAL INBOX MANAGEMENT PLATFORM All your work in one single platform. Learn how you can manage email, SMS text, live and team chat or your favorite apps with Front's

universal inbox.

HOW TO CONVERT A DISTRIBUTION LIST TO SHARED MAILBOX Learn from Front on how to convert a distribution list into a shared mailbox & explain the limitations of Microsoft Outlook’s shared mailbox for a modern team 10 BOLD EXAMPLES OF TRANSPARENCY IN THE WORKPLACE Contrary to the opinion shouted by Colonel Jessup in a Few Good Men, most people can and want to handle the truth.It’s no surprise then, that an environment that fosters transparency is the single strongest predictor of employee happiness. Being kept out of the loop sends an unintended (but clear) message that a teammate is not significant enough or not trusted enough to see behind the 16 WORKPLACE EMAIL ETIQUETTE RULES FOR COMMUNICATING WITH “I’m sending this late on Friday, so I hope you receive it on Monday — didn’t want to send it over the weekend.” This is a note from a client who scheduled an email to arrive in my inbox on Monday morning instead of the weekend. WHY THE FUTURE OF COLLABORATION IS ASYNCHRONOUS It’s been more than a year since employees around the world were “sent home to work.” And while we’re seeing a gradual return to the office, many organizations are reimagining how and where work gets done in 2021 and beyond. FRONT - CUSTOMER COMMUNICATION PLATFORM Front is the customer communication platform that seamlessly combines emails, apps, and teammates into a single view. Stop being busy. Start

making an impact.

FRONT LOGIN

Visit us here to log in to Front. If you don't have an account, sign up for a free trial. Join the 7,000+ companies using Front to unlock their team potential. UNIVERSAL INBOX MANAGEMENT PLATFORM All your work in one single platform. Learn how you can manage email, SMS text, live and team chat or your favorite apps with Front's

universal inbox.

DOWNLOAD FRONT

Stay connected from any device. Whether you're at your desk or on the road, Front keeps your messages, apps, and teammates at your

fingertips.

FRONT LOGIN

Visit us here to log in to Front. If you don't have an account, sign up for a free trial. Join the 7,000+ companies using Front to unlock their team potential. UNIVERSAL INBOX MANAGEMENT PLATFORM All your work in one single platform. Learn how you can manage email, SMS text, live and team chat or your favorite apps with Front's

universal inbox.

HOW TO MANAGE AND ORGANIZE WORK EMAIL Read Front's guide to managing your work email. Get practical tips to improve your inbox organization, save time, and increase your impact. HOW TO REPLY TO POSITIVE CUSTOMER FEEDBACK "Nice shoes!" Blank stare. It's pretty awkward to give no reply to a compliment when you're chatting face-to-face. But when it comes to online reviews on Facebook, G2Crowd, TrustRadius, the app store, and more, many companies only prioritize responding to the angry

customers.

GETTING STARTED WITH FRONT Welcome to Front Front 101 What’s Front? Front is a platform that brings all your work communication in one place. Instead of logging in to Gmail or Outlook to check and LIVE TRAINING: TEACH ME HOW TO FRONT New to Front? Or maybe just looking for a refresher? Join us for our Teach Me How to Front to master the basics! 3 COMMUNICATION PROBLEMS IN THE WORKPLACE TO FIX IN 2020 In the midst of a pandemic and long overdue attention to racial injustice, communication problems in the workplace are becoming exposed. Here are 3 issues to focus on for your team this year. 6 THOUGHTFUL TRANSITION RITUALS FOR WORKING FROM HOME Experts share why making transition rituals at the end of the workday is critical while working from home. Read their advice and ideas for work from home rituals. WAYS TO MANAGE WHATSAPP CUSTOMER COMMUNICATION WITH YOUR More than 1.5 billion people communicate with family and friends through WhatsApp — and any one of them could be your next customer, too. In the changing landscape of customer service, a quick response on WhatsApp could be the difference between someone making an order or booking a trip with you, instead of your competitors. FRONT - CUSTOMER COMMUNICATION PLATFORM Front is the customer communication platform that seamlessly combines emails, apps, and teammates into a single view. Stop being busy. Start

making an impact.

HOW TO ORGANIZE YOUR EMAIL INBOX How to organize your email. 1. Waiting folder method. This method is the ultimate in simplicity. If you primarily use a project-management platform such as Asana or Basecamp and have it integrated with your inbox, this method will take care of all those disparate emails that

don’t neatly fit

is

16 WORKPLACE EMAIL ETIQUETTE RULES FOR COMMUNICATING WITH Use BCC if you want to protect people’s emails from being exposed without their permission, e.g., if you’re sending a company newsletter. Email tip: If you think a BCC’ed recipient may reply to an email with “Reply all,” use CC instead. “Reply all” will expose their email to everyone. 14. Use “Reply all” correctly. HOW TO CONVERT A DISTRIBUTION LIST TO SHARED MAILBOX All you need to remember is the Distribution List email you want to remake into a shared mailbox and run a command like this: New-mailbox shareduser –shared –userprincipalname name@domain.com. Replace the "mailboxname" with the SMTP mail 10 BOLD EXAMPLES OF TRANSPARENCY IN THE WORKPLACE Contrary to the opinion shouted by Colonel Jessup in a Few Good Men, most people can and want to handle the truth.It’s no surprise then, that an environment that fosters transparency is the single strongest predictor of employee happiness. Being kept out of the loop sends an unintended (but clear) message that a teammate is not significant enough or not trusted enough to see behind the THE 14 BEST TIPS FOR EFFECTIVE COMMUNICATION WITH Customer communication is something that we should all strive to do better. Here are 14 tips that you can use to excel at this crucial competency. 1. Have patience. Customers reach out to your team because they don't know what they are doing. Similarly, LOGISTICS TERMINOLOGIES AND BASIC CONCEPTS GLOSSARY 10 August 2020 • 12 Min Read. Bookmark this glossary of logistics terminology to feel better equipped to make decisions that make customers happy and support your business’s bottom line. The logistics industry can feel like an alphabet soup of acronyms. Especially when you’re moving between different specialties, like

trucking and

WHAT DOES GOOD TEAM COLLABORATION LOOK LIKE? According to our Head of Engineering Shane Lowry, “Good team collaboration looks like when my teammates and I are loosely coupled but tightly aligned. We can move quickly and with a lot of latitude, but not step on each others toes, and feel like we can read each others' minds. We can do more than the sum of our parts.”. 6 APOLOGY EMAILS TO SEND TO YOUR CUSTOMERS It takes 12 great customer experiences to make up for a single bad one. When something goes wrong, sending a polished, professional apology letter to your customers is FRONT - CUSTOMER COMMUNICATION PLATFORM Front is the customer communication platform that seamlessly combines emails, apps, and teammates into a single view. Stop being busy. Start

making an impact.

don’t neatly fit

is

16 WORKPLACE EMAIL ETIQUETTE RULES FOR COMMUNICATING WITH Use BCC if you want to protect people’s emails from being exposed without their permission, e.g., if you’re sending a company newsletter. Email tip: If you think a BCC’ed recipient may reply to an email with “Reply all,” use CC instead. “Reply all” will expose their email to everyone. 14. Use “Reply all” correctly. HOW TO CONVERT A DISTRIBUTION LIST TO SHARED MAILBOX All you need to remember is the Distribution List email you want to remake into a shared mailbox and run a command like this: New-mailbox shareduser –shared –userprincipalname name@domain.com. Replace the "mailboxname" with the SMTP mail 10 BOLD EXAMPLES OF TRANSPARENCY IN THE WORKPLACE Contrary to the opinion shouted by Colonel Jessup in a Few Good Men, most people can and want to handle the truth.It’s no surprise then, that an environment that fosters transparency is the single strongest predictor of employee happiness. Being kept out of the loop sends an unintended (but clear) message that a teammate is not significant enough or not trusted enough to see behind the THE 14 BEST TIPS FOR EFFECTIVE COMMUNICATION WITH Customer communication is something that we should all strive to do better. Here are 14 tips that you can use to excel at this crucial competency. 1. Have patience. Customers reach out to your team because they don't know what they are doing. Similarly, LOGISTICS TERMINOLOGIES AND BASIC CONCEPTS GLOSSARY 10 August 2020 • 12 Min Read. Bookmark this glossary of logistics terminology to feel better equipped to make decisions that make customers happy and support your business’s bottom line. The logistics industry can feel like an alphabet soup of acronyms. Especially when you’re moving between different specialties, like

trucking and

WHAT DOES GOOD TEAM COLLABORATION LOOK LIKE? According to our Head of Engineering Shane Lowry, “Good team collaboration looks like when my teammates and I are loosely coupled but tightly aligned. We can move quickly and with a lot of latitude, but not step on each others toes, and feel like we can read each others' minds. We can do more than the sum of our parts.”. 6 APOLOGY EMAILS TO SEND TO YOUR CUSTOMERS It takes 12 great customer experiences to make up for a single bad one. When something goes wrong, sending a polished, professional apology letter to your customers is UNIVERSAL INBOX MANAGEMENT PLATFORM Get holistic insights across all messages to improve your workflow and fuel positive change for your business. “ Being able to discuss the content of an email directly on the email thread in Front is huge. ”. Warren Kucker, CEO and Co-founder, Boxton. More high-impact teams

rely on Front.

HOW TO REPLY TO POSITIVE CUSTOMER FEEDBACK "Nice shoes!" Blank stare. It's pretty awkward to give no reply to a compliment when you're chatting face-to-face. But when it comes to online reviews on Facebook, G2Crowd, TrustRadius, the app store, and more, many companies only prioritize responding to the angry

customers.

inboxes, so

9 LEADERSHIP LESSONS FROM FORBES UNDER 30 LEADERS In the Forbes Under 30 Summit, young founders, influencers, and entrepreneurs from the last decade shared leadership advice for the next generation of builders. 6 THOUGHTFUL TRANSITION RITUALS FOR WORKING FROM HOME 6. Commute around the block. No bus rides, crowded subways, or traffic jams—these are the glories of working from home. But your commute was the mother of all transition rituals. You get your music, your podcast, your book, your thinking time. Kaley and Nate recommend recreating this mental space at the end of the workday even if

you’re

BENEFITS AND ADVANTAGES OF A SHARED MAILBOX First of all because everyone benefits from the same level of information. This means that you roughly have everyone at any given point in time aware of what’s going on in the company or in its team. This in turn enables you and your team to make better replies to the people reaching out to you. Having a shared mailbox actually

enables people

HOW TECHNOLOGY IS CHANGING & DISRUPTING THE REAL ESTATE 19 October 2020 • 6 Min Read. More than 70 percent of today’s buyers search for homes online. From blockchain to VR home tours, technology is shaping the real estate industry for the better. When Marc Andreessen famously said, “Software is eating the world,” that statement included our houses, office buildings, and yards, too. 12 USEFUL CUSTOMER SUCCESS EMAIL TEMPLATES Below, we collected email copy for common situations customer success teams encounter. Use these templates as a starting point — they can serve as inspiration, or you can tweak them to fit your team's unique voice and circumstances. If you’re using Front to manage your customer success team's email, you can easily save these as message BENEFITS OF REGULAR COMMUNICATION WITH CUSTOMERS The more proactive you are with regularly communicating with customers, the easier it is to control the message you want your business to be promoting and ultimately, the better your outcomes will be. An example of a company who has built its core customer base using regular communication is messaging app Slack. WAYS TO MANAGE WHATSAPP CUSTOMER COMMUNICATION WITH YOUR 1️⃣ Manage WhatsApp, email, and more in one platform. With Front, your Sales and Customer Support teams can manage WhatsApp messages in a shared inbox and centralize customer communication in one platform. WhatsApp syncs instantly with Front, so your team can respond faster without switching tools or sharing devices. FRONT - CUSTOMER COMMUNICATION PLATFORM Front is the customer communication platform that seamlessly combines emails, apps, and teammates into a single view. Stop being busy. Start

making an impact.

FRONT LOGIN

Visit us here to log in to Front. If you don't have an account, sign up for a free trial. Join the 7,000+ companies using Front to unlock their team potential. HOW TO CONVERT A DISTRIBUTION LIST TO SHARED MAILBOX All you need to remember is the Distribution List email you want to remake into a shared mailbox and run a command like this: New-mailbox shareduser –shared –userprincipalname name@domain.com. Replace the "mailboxname" with the SMTP mail 16 WORKPLACE EMAIL ETIQUETTE RULES FOR COMMUNICATING WITH Use BCC if you want to protect people’s emails from being exposed without their permission, e.g., if you’re sending a company newsletter. Email tip: If you think a BCC’ed recipient may reply to an email with “Reply all,” use CC instead. “Reply all” will expose their email to everyone. 14. Use “Reply all” correctly. 10 BOLD EXAMPLES OF TRANSPARENCY IN THE WORKPLACE Contrary to the opinion shouted by Colonel Jessup in a Few Good Men, most people can and want to handle the truth.It’s no surprise then, that an environment that fosters transparency is the single strongest predictor of employee happiness. Being kept out of the loop sends an unintended (but clear) message that a teammate is not significant enough or not trusted enough to see behind the 6 THOUGHTFUL TRANSITION RITUALS FOR WORKING FROM HOME 6. Commute around the block. No bus rides, crowded subways, or traffic jams—these are the glories of working from home. But your commute was the mother of all transition rituals. You get your music, your podcast, your book, your thinking time. Kaley and Nate recommend recreating this mental space at the end of the workday even if

you’re

SHARED INBOX MANAGEMENT GUIDE FOR TEAMS USING OUTLOOK Now, many companies create shared mailboxes for their teams to handle all kinds of communication — from sales inquiries to customer support requests. This guide will explain how teams using Outlook and Office 365 can create a shared mailbox, how to manage your shared inbox, and why many teams are replacing Outlook with Front to manage

shared

trucking and

HOW TO EMAIL PROFESSIONALLY If you’re a Millennial, you might describe an awesome person as “savage,” leaving a Baby Boomer (or even Gen Xer) scratching their head. 6. Keep punctuation standard. Overusing punctuation can also lead to misunderstandings, so it’s best to avoid unneeded commas and 6 APOLOGY EMAILS TO SEND TO YOUR CUSTOMERS It takes 12 great customer experiences to make up for a single bad one. When something goes wrong, sending a polished, professional apology letter to your customers is FRONT - CUSTOMER COMMUNICATION PLATFORM Front is the customer communication platform that seamlessly combines emails, apps, and teammates into a single view. Stop being busy. Start

making an impact.

FRONT LOGIN

you’re

shared

trucking and

FRONT LOGIN

Visit us here to log in to Front. If you don't have an account, sign up for a free trial. Join the 7,000+ companies using Front to unlock their team potential. UNIVERSAL INBOX MANAGEMENT PLATFORM Get holistic insights across all messages to improve your workflow and fuel positive change for your business. “ Being able to discuss the content of an email directly on the email thread in Front is huge. ”. Warren Kucker, CEO and Co-founder, Boxton. More high-impact teams

rely on Front.

ENTERPRISE CUSTOMER SUPPORT PLATFORM SOFTWARE Access all the tools your team needs and help them work in sync from your inbox. Add custom integrations and automate business workflows with Front’s open APIs. “ Using Front has allowed us to consistently keep fantastic support in an ever-changing company, across channels, and across time zones. ”. Jarratt Isted, Co-founder, HelpDocs. WHY THE FUTURE OF COLLABORATION IS ASYNCHRONOUS At its heart, collaboration is the act of two or more people coming together to share information and ideas. In its most basic form, it’s the concept of “ two heads are better than one ”. Among the wealth of benefits, you’ll find: More investment and passion from the team. Increasingly, people want to derive meaning, inspiration,

and a

you’re

don’t neatly fit

WHATSAPP | CONNECT TOOLS TO FRONT | FRONT Connect a WhatsApp-enabled Twilio number with Front to receive and reply to WhatsApp messages alongside all your customer conversations. Assign and route messages automatically to respond faster as a team. Note: this integration is powered by Twilio and requires a separately purchased Twilio WhatsApp number. LIVE TRAINING: TEACH ME HOW TO FRONT Join us for our Teach Me How to Front series every other Thursday at 10am PDT to learn all the things! In this webinar, you will learn how to 💌 Master core features like Message Templates, Comments, Tags, Reminders, and more. 💻 Navigate your personal inbox and shared

inboxes, so

WHAT DOES GOOD TEAM COLLABORATION LOOK LIKE? According to our Head of Engineering Shane Lowry, “Good team collaboration looks like when my teammates and I are loosely coupled but tightly aligned. We can move quickly and with a lot of latitude, but not step on each others toes, and feel like we can read each others' minds. We can do more than the sum of our parts.”. SHARED INBOX MANAGEMENT GUIDE FOR TEAMS USING OUTLOOK Why use an Outlook shared mailbox? Companies use Outlook shared mailboxes for several reasons. From making operations more efficient to improving customer service, a shared mailbox has several advantages over using individual accounts alone. FRONT - CUSTOMER COMMUNICATION PLATFORM Front is the customer communication platform that seamlessly combines emails, apps, and teammates into a single view. Stop being busy. Start

making an impact.

FRONT LOGIN

you’re

shared

trucking and

making an impact.

FRONT LOGIN

you’re

shared

trucking and

FRONT LOGIN

Visit us here to log in to Front. If you don't have an account, sign up for a free trial. Join the 7,000+ companies using Front to unlock their team potential. UNIVERSAL INBOX MANAGEMENT PLATFORM Get holistic insights across all messages to improve your workflow and fuel positive change for your business. “ Being able to discuss the content of an email directly on the email thread in Front is huge. ”. Warren Kucker, CEO and Co-founder, Boxton. More high-impact teams

rely on Front.

and a

you’re

don’t neatly fit

inboxes, so

WHAT DOES GOOD TEAM COLLABORATION LOOK LIKE? According to our Head of Engineering Shane Lowry, “Good team collaboration looks like when my teammates and I are loosely coupled but tightly aligned. We can move quickly and with a lot of latitude, but not step on each others toes, and feel like we can read each others' minds. We can do more than the sum of our parts.”. SHARED INBOX MANAGEMENT GUIDE FOR TEAMS USING OUTLOOK Why use an Outlook shared mailbox? Companies use Outlook shared mailboxes for several reasons. From making operations more efficient to improving customer service, a shared mailbox has several advantages over using individual accounts alone. FRONT - CUSTOMER COMMUNICATION PLATFORM Front is the customer communication platform that seamlessly combines emails, apps, and teammates into a single view. Stop being busy. Start

making an impact.

FRONT LOGIN

Visit us here to log in to Front. If you don't have an account, sign up for a free trial. Join the 7,000+ companies using Front to unlock their team potential.

JOBS AT FRONT

Ready to do the most meaningful work of your life? Learn about careers, values, and benefits of working at Front. Explore open roles and apply to join the Front team. HOW TO CONVERT A DISTRIBUTION LIST TO SHARED MAILBOX All you need to remember is the Distribution List email you want to remake into a shared mailbox and run a command like this: New-mailbox shareduser –shared –userprincipalname name@domain.com. Replace the "mailboxname" with the SMTP mail HOW TO ORGANIZE YOUR EMAIL INBOX How to organize your email. 1. Waiting folder method. This method is the ultimate in simplicity. If you primarily use a project-management platform such as Asana or Basecamp and have it integrated with your inbox, this method will take care of all those disparate emails that

don’t neatly fit

trucking and

making an impact.

FRONT LOGIN

Visit us here to log in to Front. If you don't have an account, sign up for a free trial. Join the 7,000+ companies using Front to unlock their team potential.

JOBS AT FRONT

don’t neatly fit

trucking and

DOWNLOAD FRONT

Product. Watch Demo. Watch a recorded demo to see for Front in action, on your own time. Download App. Get Front on your devices. Integrations. Customize Front for your business with 50+ integrations. API Customization. Build the apps your team needs with the Front API. UNIVERSAL INBOX MANAGEMENT PLATFORM Get holistic insights across all messages to improve your workflow and fuel positive change for your business. “ Being able to discuss the content of an email directly on the email thread in Front is huge. ”. Warren Kucker, CEO and Co-founder, Boxton. More high-impact teams

rely on Front.

JOBS AT FRONT

Ready to do the most meaningful work of your life? Learn about careers, values, and benefits of working at Front. Explore open roles and apply to join the Front team. HOW TO MANAGE A SHARED INBOX Shared email addresses like contact@ or support@ make it easy for customers to contact your business — but they're notoriously tough for your team to manage. In this ebook, you can learn how to set up a shared inbox for your team, get best practices for managing email as a team, and learn how to track metrics around your communication habits 6 THOUGHTFUL TRANSITION RITUALS FOR WORKING FROM HOME 6. Commute around the block. No bus rides, crowded subways, or traffic jams—these are the glories of working from home. But your commute was the mother of all transition rituals. You get your music, your podcast, your book, your thinking time. Kaley and Nate recommend recreating this mental space at the end of the workday even if

you’re

GETTING STARTED WITH FRONT Welcome to Front Front 101 What’s Front? Front is a platform that brings all your work communication in one place. Instead of logging in to Gmail or Outlook to check and 4 KEY ELEMENTS OF EXCELLENT CUSTOMER SERVICE Streamline your process. It’s important to come across as well-organized and on top of things. After all, your customer support experience is an extension of your brand. Constantly tracking and improving your customer support process is essential. If you can develop a schedule of times when you expect a high volume of contact

from customers

12 USEFUL CUSTOMER SUCCESS EMAIL TEMPLATES Below, we collected email copy for common situations customer success teams encounter. Use these templates as a starting point — they can serve as inspiration, or you can tweak them to fit your team's unique voice and circumstances. If you’re using Front to manage your customer success team's email, you can easily save these as message 6 APOLOGY EMAILS TO SEND TO YOUR CUSTOMERS It takes 12 great customer experiences to make up for a single bad one. When something goes wrong, sending a polished, professional apology letter to your customers is the first step to making it WAYS TO MANAGE WHATSAPP CUSTOMER COMMUNICATION WITH YOUR 1️⃣ Manage WhatsApp, email, and more in one platform. With Front, your Sales and Customer Support teams can manage WhatsApp messages in a shared inbox and centralize customer communication in one platform. WhatsApp syncs instantly with Front, so your team can respond faster without switching tools or sharing devices. Why Front? Solutions

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Scale customer experience without losing the human touch.

UNIVERSAL INBOX

Get all of your people, messages, and apps into one single view.

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Empower your team to work with impact, wherever they are.

WORKFLOW MANAGEMENT

Turn email into a platform for work by enabling digital workflows. REMOTE TEAM COLLABORATION Keep your team aligned from anywhere.

FOR TEAMS

CUSTOMER SUPPORT

Effortlessly engage with clients across every channel.

CUSTOMER SUCCESS

Drive net retention by scaling high-touch communication like never

before.

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Close more deals by cutting response times and enabling productive coordination between teams.

OPERATIONS & IT

Handle the overload of complex requests with accuracy and ease.

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IM·PACT: (NOUN) WHEN YOUR TEAM AND YOUR CUSTOMERS CONNECT Front is the customer communication platform that combines emails, apps, and teammates into a single view. With Front, it's simple for every person in your company to have an impact on the customer

experience.

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6,000 High-impact teams rely on Front

Why Front?

CONNECT IN WAYS THAT MEAN MORE TO YOUR CUSTOMERS AND TEAMS Customer ExperienceScale your customer experience without losing the human touch.Learn More Universal InboxGet all of your people, messages, and apps into one single view.Learn More Team CollaborationEmpower your team to work with impact, from wherever they are. Learn More Workflow ManagementGet context at your fingertips for all communication.Learn More

Customer Experience

SCALE CUSTOMER EXPERIENCE WITH A HUMAN TOUCH Route messages instantly, build email templates, and get messaging insights to have more meaningful moments with every customer.

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Universal Inbox

GET A SHARED VIEW OF COMMUNICATIONS Keep every message with customers and your team in a single source of truth, so your team can access context when they need it.

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Team Collaboration

WORK TOGETHER TO HELP CUSTOMERS FASTER Quickly loop each other in, work off a single, shared copy of each message, and save internal comments directly in the thread.

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Workflow Management

CUT THE BUSYWORK TO FOCUS ON WHAT MATTERS Turn email into a custom platform for your business with automations, routing, and integrations to the apps your team relies on.

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FRONT FITS YOUR TEAM PERFECTLY Bring your team’s unique apps, data, and messages into your inbox and create the workflows you need to power more impactful work Explore Integrations Explore Integrations STOP BEING BUSY. START MAKING AN IMPACT.

Article

A NEW CHAPTER FOR FRONT We need a new way to frame our relationship with work. One that rises above the productivity obsessed conversation by focusing on work’s

true purpose.

Guide

A COMPLETE GUIDE TO CUSTOMER COMMUNICATION Businesses invest so much money, time, and strategy in talking to customers. But true customer communication is an ongoing dialogue. Learn everything you need to know about it in this comprehensive

guide.

Articles

> “My team literally could not do what they do without Front.” TRISH BINGHAM, VP of Client Services, Boostability

> “Our loan officers are 1200% more productive than your average > industry loan officer.” SARAH PIERCE, Head of Sales, Better.com

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