COVIU | SECURE TELEHEALTH SOFTWARE PLATFORM FOR HEALTHCAREPATIENTSRESOURCESHELPGET STARTEDSIGN INCOVIU TEAM Coviu powers simple, secure and feature-rich telehealth consultations. Streamline your existing virtual workflows. In-built clinical tools to enhance your video consultations. HIPAA compliant and end-to-end encryption, for optimal security. START FREE TRIAL.

COVIU

Web based multi-party video calls in your web-browser. No downloads. Everyone can share and annotate files, whiteboards or their screen. Sign up a free account today! COVIU | PRECALL TEST Run a precall test to check and verify that your device is able to conduct a video consultation. WHAT HARDWARE DO YOU NEED FOR A COVIU CALL ON A DESKTOP OR A basic Coviu call works with standard Web video conferencing hardware such as a Webcam and computer speakers or headphones. Since we are focused on the desktop or laptop use, the video and audio devices that are needed for a Coviu call either come built-in, or are USB or Bluetooth devices. We have found USB devices to work more efficiently COVIU AU | VIDEO TELEHEALTH FOR MEDICAL PROFESSIONALS Coviu, video telehealth for practitioners, clinics & hospitals. Facilitating in-call payments, appointment bookings, e-scripts, in-app

assessments & tools

ALLOWING CAMERA ACCESS ON IOS You will need to allow the Coviu Website access to camera and microphone to make video calls. Navigate to your Settings. 2. Scroll down until you find Safari. Go into this menu. 3. Scroll to the bottom of the menu to find Camera. Choose this option. 4. COVIU | SECURE TELEHEALTH SOFTWARE PLATFORM FOR HEALTHCAREPATIENTSRESOURCESHELPGET STARTEDSIGN INCOVIU TEAM Coviu powers simple, secure and feature-rich telehealth consultations. Streamline your existing virtual workflows. In-built clinical tools to enhance your video consultations. HIPAA compliant and end-to-end encryption, for optimal security. START FREE TRIAL.

COVIU

Web based multi-party video calls in your web-browser. No downloads. Everyone can share and annotate files, whiteboards or their screen. Sign up a free account today! COVIU | PRECALL TEST Run a precall test to check and verify that your device is able to conduct a video consultation. WHAT HARDWARE DO YOU NEED FOR A COVIU CALL ON A DESKTOP OR A basic Coviu call works with standard Web video conferencing hardware such as a Webcam and computer speakers or headphones. Since we are focused on the desktop or laptop use, the video and audio devices that are needed for a Coviu call either come built-in, or are USB or Bluetooth devices. We have found USB devices to work more efficiently COVIU AU | VIDEO TELEHEALTH FOR MEDICAL PROFESSIONALS Coviu, video telehealth for practitioners, clinics & hospitals. Facilitating in-call payments, appointment bookings, e-scripts, in-app

assessments & tools

ALLOWING CAMERA ACCESS ON IOS You will need to allow the Coviu Website access to camera and microphone to make video calls. Navigate to your Settings. 2. Scroll down until you find Safari. Go into this menu. 3. Scroll to the bottom of the menu to find Camera. Choose this option. 4. COVIU — COLLABORATE BETTER Web based multi-party video calls in your web-browser. No downloads. Everyone can share and annotate files, whiteboards or their screen. Sign up a free account today! HOW COVIU WORKS WITH CLINIC TO CLOUD Set up your telehealth schedule and appointment types. Log into Clinic to Cloud and follow these steps: Click on on the settings menu, select Define your C2C. Select Scheduler category and add a new scheduler category for Telehealth appointments. Then select SET UP ONLINE APPOINTMENT BOOKINGS Set up online Appointment Bookings This article explains how to set up and use the Coviu Appointment Bookings add-on. This feature is great for allowing your clients to book specific services and providers offered by your practice via a portal. GUIDE FOR INTEGRATION WITH HALAXY Guide for Integration with Halaxy Use Coviu video calls from within your practice management software. Last Upadted: Jan 2021 . You can book video consultation appointments using Coviu from right within Halaxy (formerly Healthkit). STARTING A COVIU CALL 3. Accept a guest into your meeting room, reconnect a call. If playback doesn't begin shortly, try restarting your device. Videos you watch may be added to the TV's watch history and influence TV recommendations. To avoid this, cancel and sign in to YouTube on your

computer.

SCHEDULED AND PAID SESSIONS Scheduled Sessions. Once Scheduled Sessions are activated, you will see a new element in the left Coviu menu bar: Clicking on "Schedule" allows you to see the current month of scheduled sessions and filter for the week or day, or see an agenda list. You can also navigate to previous or next months. Clicking on "+ Schedule a session" allows you ARE YOU OR YOUR CLIENT HAVING TROUBLE JOINING A CALL? This article will be of help if you or your client have: attempted to join a call and been presented with a There is an issue with your connection message or; joined a call as a the host and have been presented with the Signaller Connectivity warning. TROUBLESHOOT AUDIO ON WINDOWS 2. Windows: Sound Settings. Make sure that your Windows device audio is not set to mute or an inaudible volume for a call. You can quickly access your Windows Sound settings by typing the same in your Windows Search bar. Once there, ensure that your device sound is HARDWARE AND SOFTWARE TROUBLE Check your Internet Connection. If it is taking a long time to connect and when it does connect, you get poor quality video and broken audio, you might want to check your Internet connection. We recommend a minimum of 350Kbps upload and download speed for a two endpoint call. Also, your latency (or ping time) should be less than 100ms. AUDIO ISSUES WITH IOS 14.2 The recent update to iOS 14.2 brought with it an audio quality issue. Coviu users/patients/clients who are joining a call may experience a crackling sound over their voice at the start of a video call which should dissipate as the call progresses. Apple is aware of the issue and working to resolve it. There is no known work around for the issue COVIU | SECURE TELEHEALTH SOFTWARE PLATFORM FOR HEALTHCAREPATIENTSRESOURCESHELPGET STARTEDSIGN INCOVIU TEAM Coviu powers simple, secure and feature-rich telehealth consultations. Streamline your existing virtual workflows. In-built clinical tools to enhance your video consultations. HIPAA compliant and end-to-end encryption, for optimal security. START FREE TRIAL.

COVIU

Web based multi-party video calls in your web-browser. No downloads. Everyone can share and annotate files, whiteboards or their screen. Sign up a free account today! HOW COVIU WORKS WITH CLINIC TO CLOUD Set up your telehealth schedule and appointment types. Log into Clinic to Cloud and follow these steps: Click on on the settings menu, select Define your C2C. Select Scheduler category and add a new scheduler category for Telehealth appointments. Then select STARTING A COVIU CALL 3. Accept a guest into your meeting room, reconnect a call. If playback doesn't begin shortly, try restarting your device. Videos you watch may be added to the TV's watch history and influence TV recommendations. To avoid this, cancel and sign in to YouTube on your

computer.

WHAT HARDWARE DO YOU NEED FOR A COVIU CALL ON A DESKTOP OR A basic Coviu call works with standard Web video conferencing hardware such as a Webcam and computer speakers or headphones. Since we are focused on the desktop or laptop use, the video and audio devices that are needed for a Coviu call either come built-in, or are USB or Bluetooth devices. We have found USB devices to work more efficiently COVIU | PRECALL TEST Run a precall test to check and verify that your device is able to conduct a video consultation. COVIU AU | VIDEO TELEHEALTH FOR MEDICAL PROFESSIONALS Coviu, video telehealth for practitioners, clinics & hospitals. Facilitating in-call payments, appointment bookings, e-scripts, in-app

assessments & tools

ALLOWING CAMERA ACCESS ON IOS You will need to allow the Coviu Website access to camera and microphone to make video calls. Navigate to your Settings. 2. Scroll down until you find Safari. Go into this menu. 3. Scroll to the bottom of the menu to find Camera. Choose this option. 4. COVIU AU | VIDEO TELEHEALTH FOR PATIENTS Coviu, video telehealth powering secure and private video telehealth sessions between you and your healthcare provider. Learn how Coviu

works for patients

TROUBLESHOOT AUDIO ON WINDOWS 2. Windows: Sound Settings. Make sure that your Windows device audio is not set to mute or an inaudible volume for a call. You can quickly access your Windows Sound settings by typing the same in your Windows Search bar. Once there, ensure that your device sound is COVIU | SECURE TELEHEALTH SOFTWARE PLATFORM FOR HEALTHCAREPATIENTSRESOURCESHELPGET STARTEDSIGN INCOVIU TEAM Coviu powers simple, secure and feature-rich telehealth consultations. Streamline your existing virtual workflows. In-built clinical tools to enhance your video consultations. HIPAA compliant and end-to-end encryption, for optimal security. START FREE TRIAL.

COVIU

Web based multi-party video calls in your web-browser. No downloads. Everyone can share and annotate files, whiteboards or their screen. Sign up a free account today! HOW COVIU WORKS WITH CLINIC TO CLOUD Set up your telehealth schedule and appointment types. Log into Clinic to Cloud and follow these steps: Click on on the settings menu, select Define your C2C. Select Scheduler category and add a new scheduler category for Telehealth appointments. Then select STARTING A COVIU CALL 3. Accept a guest into your meeting room, reconnect a call. If playback doesn't begin shortly, try restarting your device. Videos you watch may be added to the TV's watch history and influence TV recommendations. To avoid this, cancel and sign in to YouTube on your

computer.

WHAT HARDWARE DO YOU NEED FOR A COVIU CALL ON A DESKTOP OR A basic Coviu call works with standard Web video conferencing hardware such as a Webcam and computer speakers or headphones. Since we are focused on the desktop or laptop use, the video and audio devices that are needed for a Coviu call either come built-in, or are USB or Bluetooth devices. We have found USB devices to work more efficiently COVIU | PRECALL TEST Run a precall test to check and verify that your device is able to conduct a video consultation. COVIU AU | VIDEO TELEHEALTH FOR MEDICAL PROFESSIONALS Coviu, video telehealth for practitioners, clinics & hospitals. Facilitating in-call payments, appointment bookings, e-scripts, in-app

assessments & tools

ALLOWING CAMERA ACCESS ON IOS You will need to allow the Coviu Website access to camera and microphone to make video calls. Navigate to your Settings. 2. Scroll down until you find Safari. Go into this menu. 3. Scroll to the bottom of the menu to find Camera. Choose this option. 4. COVIU AU | VIDEO TELEHEALTH FOR PATIENTS Coviu, video telehealth powering secure and private video telehealth sessions between you and your healthcare provider. Learn how Coviu

works for patients

TROUBLESHOOT AUDIO ON WINDOWS 2. Windows: Sound Settings. Make sure that your Windows device audio is not set to mute or an inaudible volume for a call. You can quickly access your Windows Sound settings by typing the same in your Windows Search bar. Once there, ensure that your device sound is COVIU AU | DEMANDING VIDEO TELEHEALTH | CONSUMER RESEARCH Research also shows that 41.5% of GPs do not offer video telehealth services.Now consumers are placing pressure on GPs to offer video telehealth and create a flexible healthcare system. Consumers want choice, easier access and convenience - all of which can be offered with video telehealth services, specifically Coviu. STARTING A COVIU CALL 3. Accept a guest into your meeting room, reconnect a call. If playback doesn't begin shortly, try restarting your device. Videos you watch may be added to the TV's watch history and influence TV recommendations. To avoid this, cancel and sign in to YouTube on your

computer.

COVIU | PRECALL TEST Run a precall test to check and verify that your device is able to conduct a video consultation.

API INFORMATION

Introduction to your Enterprise Telehealth Platform. Administrative Duties. Waiting Area Function and Configuration. In-Call Features and Abilities. API Information. General Questions. Technical Information. Coviu Product Updates. March 2021. SCHEDULED AND PAID SESSIONS Scheduled Sessions. Once Scheduled Sessions are activated, you will see a new element in the left Coviu menu bar: Clicking on "Schedule" allows you to see the current month of scheduled sessions and filter for the week or day, or see an agenda list. You can also navigate to previous or next months. Clicking on "+ Schedule a session" allows you HOW TO UPDATE YOUR COVIU USER PROFILE How to update your Coviu user profile This article can be helpful if you are looking to update your sign-in email, password, username or manage authorized application integrations. TROUBLESHOOT AUDIO ON WINDOWS 2. Windows: Sound Settings. Make sure that your Windows device audio is not set to mute or an inaudible volume for a call. You can quickly access your Windows Sound settings by typing the same in your Windows Search bar. Once there, ensure that your device sound is GUIDE FOR INTEGRATION WITH HALAXY Guide for Integration with Halaxy Use Coviu video calls from within your practice management software. Last Upadted: Jan 2021 . You can book video consultation appointments using Coviu from right within Halaxy (formerly Healthkit). TECHNICAL TIPS FOR TELEHEALTH Successful telehealth doesn’t require additional hardware. However, a well-designed setup can improve rapport and signal a safe environment to the client. This document outlines some tips and tricks to help practitioners set-up for telehealth success ARE YOU OR YOUR CLIENT HAVING TROUBLE JOINING A CALL? This article will be of help if you or your client have: attempted to join a call and been presented with a There is an issue with your connection message or; joined a call as a the host and have been presented with the Signaller Connectivity warning. COVIU | SECURE TELEHEALTH SOFTWARE PLATFORM FOR HEALTHCAREPATIENTSRESOURCESHELPGET STARTEDSIGN INCOVIU TEAM Coviu powers simple, secure and feature-rich telehealth consultations. Streamline your existing virtual workflows. In-built clinical tools to enhance your video consultations. HIPAA compliant and end-to-end encryption, for optimal security. START FREE TRIAL.

COVIU

Web based multi-party video calls in your web-browser. No downloads. Everyone can share and annotate files, whiteboards or their screen. Sign up a free account today! HOW COVIU WORKS WITH CLINIC TO CLOUD Set up your telehealth schedule and appointment types. Log into Clinic to Cloud and follow these steps: Click on on the settings menu, select Define your C2C. Select Scheduler category and add a new scheduler category for Telehealth appointments. Then select WHAT HARDWARE DO YOU NEED FOR A COVIU CALL ON A DESKTOP OR A basic Coviu call works with standard Web video conferencing hardware such as a Webcam and computer speakers or headphones. Since we are focused on the desktop or laptop use, the video and audio devices that are needed for a Coviu call either come built-in, or are USB or Bluetooth devices. We have found USB devices to work more efficiently COVIU | PRECALL TEST Run a precall test to check and verify that your device is able to conduct a video consultation. COVIU | SECURE TELEHEALTH SOFTWARE PLATFORM FOR HEALTHCAREPATIENTSRESOURCESHELPGET STARTEDSIGN INCOVIU TEAM Coviu powers simple, secure and feature-rich telehealth consultations. Streamline your existing virtual workflows. In-built clinical tools to enhance your video consultations. HIPAA compliant and end-to-end encryption, for optimal security. START FREE TRIAL.

COVIU

Web based multi-party video calls in your web-browser. No downloads. Everyone can share and annotate files, whiteboards or their screen. Sign up a free account today! HOW COVIU WORKS WITH CLINIC TO CLOUD Set up your telehealth schedule and appointment types. Log into Clinic to Cloud and follow these steps: Click on on the settings menu, select Define your C2C. Select Scheduler category and add a new scheduler category for Telehealth appointments. Then select WHAT HARDWARE DO YOU NEED FOR A COVIU CALL ON A DESKTOP OR A basic Coviu call works with standard Web video conferencing hardware such as a Webcam and computer speakers or headphones. Since we are focused on the desktop or laptop use, the video and audio devices that are needed for a Coviu call either come built-in, or are USB or Bluetooth devices. We have found USB devices to work more efficiently COVIU | PRECALL TEST Run a precall test to check and verify that your device is able to conduct a video consultation. COVIU AU | DEMANDING VIDEO TELEHEALTH | CONSUMER RESEARCH Research also shows that 41.5% of GPs do not offer video telehealth services.Now consumers are placing pressure on GPs to offer video telehealth and create a flexible healthcare system. Consumers want choice, easier access and convenience - all of which can be offered with video telehealth services, specifically Coviu. COVIU | PRECALL TEST Run a precall test to check and verify that your device is able to conduct a video consultation. SET UP ONLINE APPOINTMENT BOOKINGS Set up online Appointment Bookings This article explains how to set up and use the Coviu Appointment Bookings add-on. This feature is great for allowing your clients to book specific services and providers offered by your practice via a portal. STARTING A COVIU CALL 3. Accept a guest into your meeting room, reconnect a call. If playback doesn't begin shortly, try restarting your device. Videos you watch may be added to the TV's watch history and influence TV recommendations. To avoid this, cancel and sign in to YouTube on your

computer.

SCHEDULED AND PAID SESSIONS Scheduled Sessions. Once Scheduled Sessions are activated, you will see a new element in the left Coviu menu bar: Clicking on "Schedule" allows you to see the current month of scheduled sessions and filter for the week or day, or see an agenda list. You can also navigate to previous or next months. Clicking on "+ Schedule a session" allows you GUIDE FOR INTEGRATION WITH HALAXY Guide for Integration with Halaxy Use Coviu video calls from within your practice management software. Last Upadted: Jan 2021 . You can book video consultation appointments using Coviu from right within Halaxy (formerly Healthkit). HARDWARE AND SOFTWARE TROUBLE Check your Internet Connection. If it is taking a long time to connect and when it does connect, you get poor quality video and broken audio, you might want to check your Internet connection. We recommend a minimum of 350Kbps upload and download speed for a two endpoint call. Also, your latency (or ping time) should be less than 100ms. MY CAMERA IS BLOCKED For Firefox. When in a Firefox browser on a desktop or laptop, you similarly can click on the "i" button in the URL bar and re-activate the camera there.. Click on the "Blocked Temporarily" cross to re-allow camera access and reload the page (you can also tap F5 on

your keyboard).

USING YOUR HALAXY INTEGRATION Using your Halaxy integration How to use your Halaxy integration to run your telehealth sessions. If you are planning to integrate with Halaxy as your practice management system (PMS) you will be able to book, reschedule and access appointments, all from within the Halaxy

window.

AUDIO ISSUES WITH IOS 14.2 The recent update to iOS 14.2 brought with it an audio quality issue. Coviu users/patients/clients who are joining a call may experience a crackling sound over their voice at the start of a video call which should dissipate as the call progresses. Apple is aware of the issue and working to resolve it. There is no known work around for the issue This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media. To find out more about the cookies we use, see our Privacy Policy If you decline, your information won’t be tracked when you visit this website. A single cookie will be used in your browser to remember your preference not to be tracked.

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_"SO EASY TO USE. IT’S SECURE. RELIABLE. PURPOSE DESIGNED FOR

TELEHEALTH"_

_Angie Hazlehurst Counsellor & Family Therapist _ To provide the best care, you need the best tools. Coviu video telehealth is packed with features designed to enhance your consultations, all while fitting seamlessly into your current

practice.

ALLIED HEALTH PROFESSIONALS Coviu provides easy oversight and centralised management for larger organisations. It is custom built so that healthcare professionals can embrace all the flexibility and benefits of video telehealth without skipping a beat in your daily practice.

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GENERAL PRACTITIONERS Embrace the flexibility of telehealth without disrupting your day. Coviu is designed to mirror how you currently run your clinic and you can be up and running in minutes!

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Looking for software that both helps you grow and can grow with you? Hosting 25,000+ consultations per day, Coviu provides scalable and customisable solutions, for larger organisations that want easy oversight and centralised management. Features include:

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Private and secure

HIPAA compliant and end-to-end encryption (E2EE) ensures your data is always safe & secure.

Works on Any Device

Coviu works on any device (computer, tablet, or phone) on all major browsers (Chrome, Safari, Firefox, & Microsoft Edge).

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Coviu was founded within CSIRO in 2016 by Australia’s top computer scientists & engineers.

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No downloads, installations or account creation required. Patients just click a link and connect!

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We're here to support you 9am-5pm Sydney time (AEST) through live

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Keep Your Staff Safe Help stop the spread. Adopt remote care wherever possible, to protect

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OUR STORY

It all started when Founder Dr. Silvia Pfeiffer was working at the CSIRO (Commonwealth Scientific and Industrial Research Organisation) on research into telehealth delivery platforms. Working closely with clinicians, Dr. Silvia Pfeiffer found that existing consumer and corporate video calling software wasn’t meeting the needs of healthcare professionals. Not only did the software not meet the strict security and privacy requirements, there was no way to integrate the many tools and functions used on a regular basis: collecting payments, making appointments, gathering patient

consent, and more.

There wasn’t an adequate tool available, so she built one.

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EXPLORE THE ADD-ON MARKETPLACE Achieve more with your calls using powerful add-ons to suit your

specialty.

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Medipass

The Medipass Coviu add-on allows healthcare providers to easily determine patient eligibility, raise insurance claims and process patient card payments entirely online from the Coviu platform.

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ezispeakhealth

Connect on-demand with a video interpreter across a wide range of languages to help you communicate with your CALD patients.

Pearson Assessments

Assess your clients professionally with leading clinical assessments

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44% OF AUSSIES SAY THEY WOULD SWITCH GPS TO ONE THAT OFFERS VIDEO

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TESTIMONIALS

"I ABSOLUTELY LOVE THE WAITING ROOM” I had tried to set up telehealth services in various settings before, but only Coviu made it possible. I ABSOLUTELY LOVE THE WAITING ROOM FEATURE. You really can't have another patient try to call you while you're on another session - PATIENT PRIVACY AND SECURITY IS CRUCIAL. Richard Harvey telepsych.online "CUSTOMER SERVICE IS BRILLIANT” If you are looking for a Telehealth platform that offers lots of features then Coviu may well be what you are looking for. It integrates with a number of Practice Management Systems, is easy to use and well-priced. Their customer service is brilliant: very responsive and goes way beyond whatever is asked for. Crispian Jones Seachange Psychology "TAKING UP COVIU AT THE START OF COVID WAS MAGIC” As a Practising Dietitian and Director of Great Ideas in Nutrition, the visual component is perfect for telehealth. Nothing is better than hearing a client in a Coviu call say "I see exactly what you mean". The practice has always offered clients the opportunity to consult with us by telephone or Skype but taking up Coviu at the start of

COVID was magic.

Amanda Clark Great Ideas in Nutrition

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