CONSUMER PROTECTION BCCONSUMER HELPOUR ENFORCEMENT ACTIONSCONTACT USABOUT USDEBT COLLECTION & BAILIFFS Several BC funeral directors and embalmers fined for violating educational requirements. 2021-05-06. Consumers seeking refunds for cancelled travel have rights under BC law. 2021-04-28. Decision summary: Decks4life.com ordered to refund consumer. 2021-04-27. More news Get a refund for cancelled travel. Start a complaint.

FUNERAL SERVICES

The Solicitor General has declared a state of provincial emergency. This allows the province to enact any provincial emergency measures needed to respond or lessen the impact of an emergency, including securing the critical supply chains and exercise extraordinary powers over the maintenance and coordination of emergency medical, welfare and other essential services.

FIND A RATING

Consumer Tips. Motion Picture Ratings. Find a rating Get your content rated Forms for distributors Distributing to other provinces. Get & Keep Your Licence. Crematoriums Funeral services Places of Interment Debt collection & bailiffs Debt repayment Home inspections. Motion pictures Payday loans Telemarketing Travel. Our Enforcement Actions. WANT TO RETURN SOMETHING YOU BOUGHT? In BC, there are no laws that deal directly with refund, exchange and return policies. This means that businesses can set their own policies when it comes to customer returns. Always ask for the store’s refund and return policies before making a purchase. Some stores include this information on signs or receipts, but make sure you ask about

FUNERAL RIGHTS

Making funeral arrangements can be overwhelming and very difficult, whether you are planning ahead or not. Certain aspects of funerals services are regulated in BC to protect you during a vulnerable time. Funeral homes and funeral directors must hold a licence with us, be trained and meet certain requirements. Have you talked about

end-of-life wishes

DEBT COLLECTOR EXAM

The credit limit on the account. The name of the original creditor. The time allowed the debtor to pay the debt. A collector demands a fee to provide a debtor with a breakdown amount of an old debt. The debtor claims he must be provided with the information before the debt can be collected and with no cost. LOOKING FOR A PRIVATE TRANSFER? Looking for a private transfer? Following a death, the remains must be transferred to their final destination as soon as possible. If you are opting for a private transfer of your loved one to a funeral home, crematorium or cemetery, an application has to be made to our office prior to the transfer. ARE YOU ALLOWED TO MAIL CREMATED REMAINS? According to Canada Post, yes you’re allowed to transport both human and animal cremated remains through the mail as long as you make sure: You ship them using a trackable parcel service. The destination and return addresses are correct and complete. The cremated remains are packed in a sealed container and put inside a sift-proof outer WHEN YOU HAVE TO SAY GOODBYE TO A PET The cemetery and funeral services laws we oversee speak to human, not animal remains, and we are unaware of any laws that speak specifically to the protection of pet cemeteries within BC. If you’re planning to lay your pet to rest in a designated pet cemetery, it’s important to understand what the contract says about the site’s perpetuity HOW TO PRIVATELY TRANSFER YOUR LOVED ONE FOLLOWING A DEATH Typically when we make funeral arrangements, we rely on a licensed funeral home to perform the services and the transportation of a departed loved one. However, sometimes we get requests from individuals who wish to take personal responsibility for the transfer of remains of a loved one to a funeral home, crematorium or cemetery. If you are considering the option of a private transfer, CONSUMER PROTECTION BCCONSUMER HELPOUR ENFORCEMENT ACTIONSCONTACT USABOUT USDEBT COLLECTION & BAILIFFS Several BC funeral directors and embalmers fined for violating educational requirements. 2021-05-06. Consumers seeking refunds for cancelled travel have rights under BC law. 2021-04-28. Decision summary: Decks4life.com ordered to refund consumer. 2021-04-27. More news Get a refund for cancelled travel. Start a complaint.

FUNERAL SERVICES

The Solicitor General has declared a state of provincial emergency. This allows the province to enact any provincial emergency measures needed to respond or lessen the impact of an emergency, including securing the critical supply chains and exercise extraordinary powers over the maintenance and coordination of emergency medical, welfare and other essential services.

FIND A RATING

Consumer Tips. Motion Picture Ratings. Find a rating Get your content rated Forms for distributors Distributing to other provinces. Get & Keep Your Licence. Crematoriums Funeral services Places of Interment Debt collection & bailiffs Debt repayment Home inspections. Motion pictures Payday loans Telemarketing Travel. Our Enforcement Actions. WANT TO RETURN SOMETHING YOU BOUGHT? In BC, there are no laws that deal directly with refund, exchange and return policies. This means that businesses can set their own policies when it comes to customer returns. Always ask for the store’s refund and return policies before making a purchase. Some stores include this information on signs or receipts, but make sure you ask about

FUNERAL RIGHTS

Making funeral arrangements can be overwhelming and very difficult, whether you are planning ahead or not. Certain aspects of funerals services are regulated in BC to protect you during a vulnerable time. Funeral homes and funeral directors must hold a licence with us, be trained and meet certain requirements. Have you talked about

end-of-life wishes

DEBT COLLECTOR EXAM

The credit limit on the account. The name of the original creditor. The time allowed the debtor to pay the debt. A collector demands a fee to provide a debtor with a breakdown amount of an old debt. The debtor claims he must be provided with the information before the debt can be collected and with no cost. LOOKING FOR A PRIVATE TRANSFER? Looking for a private transfer? Following a death, the remains must be transferred to their final destination as soon as possible. If you are opting for a private transfer of your loved one to a funeral home, crematorium or cemetery, an application has to be made to our office prior to the transfer. ARE YOU ALLOWED TO MAIL CREMATED REMAINS? According to Canada Post, yes you’re allowed to transport both human and animal cremated remains through the mail as long as you make sure: You ship them using a trackable parcel service. The destination and return addresses are correct and complete. The cremated remains are packed in a sealed container and put inside a sift-proof outer WHEN YOU HAVE TO SAY GOODBYE TO A PET The cemetery and funeral services laws we oversee speak to human, not animal remains, and we are unaware of any laws that speak specifically to the protection of pet cemeteries within BC. If you’re planning to lay your pet to rest in a designated pet cemetery, it’s important to understand what the contract says about the site’s perpetuity HOW TO PRIVATELY TRANSFER YOUR LOVED ONE FOLLOWING A DEATH Typically when we make funeral arrangements, we rely on a licensed funeral home to perform the services and the transportation of a departed loved one. However, sometimes we get requests from individuals who wish to take personal responsibility for the transfer of remains of a loved one to a funeral home, crematorium or cemetery. If you are considering the option of a private transfer,

CHECK A LICENCE

Check a licence. Licence type *. select an industry Cemetery Crematorium Debt Collection and bailiff Debt Repayment Funeral Services Motion Picture Distributor Motion Picture Retailer Payday Lender Telemarketer Theatre Travel Agent. Licence number. Business name. City. Hidden. Status *. CONSUMER PROTECTION BC AND THE GOVERNMENT OF ONTARIO FILM Consumer Protection BC and the Government of Ontario film classification agreement ends. Posted in Motion pictures on 2021-06-08. Our agreement with the Government of Ontario to classify commercial films and trailers for distribution and exhibition in theatres in that province has ended.. On December 8, 2020, Bill 229, the Film Content Information Act 2020, received Royal Assent in

Ontario

OUR LAWS - CONSUMER PROTECTION BC Our laws. We are responsible for enforcing the following laws in BC: Business Practices and Consumer Protection Act. Cremation, Interment and Funeral Services Act. Motion Picture Act. While Acts provide high-level rules, regulations provide specific requirements. We are also responsible for enforcing the following regulations:

CREDIT REPORTING

Your credit report is a summary of your credit history. It starts when you borrow money for the first time. Lenders send information about your accounts to credit reporting agencies to be included on your credit report. Businesses, organizations and individuals can use your credit report to help make decisions about many things including

lending money

Q&A: I'M HAVING ISSUES WITH MY CONTRACTOR. WHAT CAN I DO We receive many questions from consumers about their specific situation and what to do. As part of our Q&A series, we are sharing some of these questions and answers as well as key takeaways. Recently we were asked what can be done if a contractor causes damages during a CEMETERIES & CREMATORIUMS Place of Interment: a cemetery, mausoleum or columbarium. Lot: a place of interment to be used for human or cremated remains (this Includes a grave, crypt, niche or plot). Columbarium: a structure or building that contains niches for the inurnment of cremated remains. Crematorium: a building or a part of a building used for the purpose of cremating human remains.

HOME INSPECTIONS

Buying a home can be one of life’s biggest investments and for many getting a home inspection is an important step in the decision-making process. In BC, home inspectors must be licensed with us and are required to follow certain laws. Read the Business Practices and Consumer Protection Act. Read the Home Inspector Licensing Regulation.

Read our

HOME INSPECTIONS

Read the Home Inspector Approved Trainer and/or Evaluator Policy. Step 1: Be licensed as a home inspector. Maintain a license as a home inspector and be in good standing. Step 2: Meet the minimum home inspections requirements. A trainer applicant must have done a minimum of 250 complete home inspections. LOOKING FOR A PRIVATE TRANSFER? Looking for a private transfer? Following a death, the remains must be transferred to their final destination as soon as possible. If you are opting for a private transfer of your loved one to a funeral home, crematorium or cemetery, an application has to be made to our office prior to the transfer. GRANT SCAMS: 3 TYPES TO WATCH OUT FOR With information from the CAFC, here are three variations of grant scams to watch out for: The pitch: This scam works by offering financing to small and medium-sized businesses through a website, which may appear to look like an official government website (complete with spoofed Government of Canada logos or flags and an official-sounding name CONSUMER PROTECTION BCCONSUMER HELPOUR ENFORCEMENT ACTIONSCONTACT USABOUT USDEBT COLLECTION & BAILIFFS Several BC funeral directors and embalmers fined for violating educational requirements. 2021-05-06. Consumers seeking refunds for cancelled travel have rights under BC law. 2021-04-28. Decision summary: Decks4life.com ordered to refund consumer. 2021-04-27. More news Get a refund for cancelled travel. Start a complaint.

FUNERAL SERVICES

The Solicitor General has declared a state of provincial emergency. This allows the province to enact any provincial emergency measures needed to respond or lessen the impact of an emergency, including securing the critical supply chains and exercise extraordinary powers over the maintenance and coordination of emergency medical, welfare and other essential services.

HOME INSPECTIONS

Read the Home Inspector Approved Trainer and/or Evaluator Policy. Step 1: Be licensed as a home inspector. Maintain a license as a home inspector and be in good standing. Step 2: Meet the minimum home inspections requirements. A trainer applicant must have done a CEMETERIES & CREMATORIUMS Place of Interment: a cemetery, mausoleum or columbarium. Lot: a place of interment to be used for human or cremated remains (this Includes a grave, crypt, niche or plot). Columbarium: a structure or building that contains niches for the inurnment of cremated remains. Crematorium: a building or a part of a building used for the purpose of cremating human remains.

FUNERAL RIGHTS

Making funeral arrangements can be overwhelming and very difficult, whether you are planning ahead or not. Certain aspects of funerals services are regulated in BC to protect you during a vulnerable time. Funeral homes and funeral directors must hold a licence with us, be trained and meet certain requirements. Have you talked about

end-of-life wishes

DEBT COLLECTOR EXAM

The credit limit on the account. The name of the original creditor. The time allowed the debtor to pay the debt. A collector demands a fee to provide a debtor with a breakdown amount of an old debt. The debtor claims he must be provided with the information before the debt can be collected and with no cost. LOOKING FOR A PRIVATE TRANSFER? Looking for a private transfer? Following a death, the remains must be transferred to their final destination as soon as possible. If you are opting for a private transfer of your loved one to a funeral home, crematorium or cemetery, an application has to be made to our office prior to the transfer. WANT TO RETURN SOMETHING YOU BOUGHT? In BC, there are no laws that deal directly with refund, exchange and return policies. This means that businesses can set their own policies when it comes to customer returns. Always ask for the store’s refund and return policies before making a purchase. Some stores include this information on signs or receipts, but make sure you ask about ARE YOU ALLOWED TO MAIL CREMATED REMAINS? According to Canada Post, yes you’re allowed to transport both human and animal cremated remains through the mail as long as you make sure: You ship them using a trackable parcel service. The destination and return addresses are correct and complete. The cremated remains are packed in a sealed container and put inside a sift-proof outer HOW TO WRITE A LETTER TO YOUR MLA Understanding the role of a Member of the Legislative Assembly (MLA) MLAs have an important role in the democratic process. They are responsible for representing constituents, reviewing proposed laws, scrutinizing government spending, exercising oversight, and a variety of other responsibilities and special roles.The Legislative Assembly

of BC

CONSUMER PROTECTION BCCONSUMER HELPOUR ENFORCEMENT ACTIONSCONTACT USABOUT USDEBT COLLECTION & BAILIFFS Several BC funeral directors and embalmers fined for violating educational requirements. 2021-05-06. Consumers seeking refunds for cancelled travel have rights under BC law. 2021-04-28. Decision summary: Decks4life.com ordered to refund consumer. 2021-04-27. More news Get a refund for cancelled travel. Start a complaint.

FUNERAL SERVICES

The Solicitor General has declared a state of provincial emergency. This allows the province to enact any provincial emergency measures needed to respond or lessen the impact of an emergency, including securing the critical supply chains and exercise extraordinary powers over the maintenance and coordination of emergency medical, welfare and other essential services.

HOME INSPECTIONS

Read the Home Inspector Approved Trainer and/or Evaluator Policy. Step 1: Be licensed as a home inspector. Maintain a license as a home inspector and be in good standing. Step 2: Meet the minimum home inspections requirements. A trainer applicant must have done a CEMETERIES & CREMATORIUMS Place of Interment: a cemetery, mausoleum or columbarium. Lot: a place of interment to be used for human or cremated remains (this Includes a grave, crypt, niche or plot). Columbarium: a structure or building that contains niches for the inurnment of cremated remains. Crematorium: a building or a part of a building used for the purpose of cremating human remains.

FUNERAL RIGHTS

Making funeral arrangements can be overwhelming and very difficult, whether you are planning ahead or not. Certain aspects of funerals services are regulated in BC to protect you during a vulnerable time. Funeral homes and funeral directors must hold a licence with us, be trained and meet certain requirements. Have you talked about

end-of-life wishes

DEBT COLLECTOR EXAM

The credit limit on the account. The name of the original creditor. The time allowed the debtor to pay the debt. A collector demands a fee to provide a debtor with a breakdown amount of an old debt. The debtor claims he must be provided with the information before the debt can be collected and with no cost. LOOKING FOR A PRIVATE TRANSFER? Looking for a private transfer? Following a death, the remains must be transferred to their final destination as soon as possible. If you are opting for a private transfer of your loved one to a funeral home, crematorium or cemetery, an application has to be made to our office prior to the transfer. WANT TO RETURN SOMETHING YOU BOUGHT? In BC, there are no laws that deal directly with refund, exchange and return policies. This means that businesses can set their own policies when it comes to customer returns. Always ask for the store’s refund and return policies before making a purchase. Some stores include this information on signs or receipts, but make sure you ask about ARE YOU ALLOWED TO MAIL CREMATED REMAINS? According to Canada Post, yes you’re allowed to transport both human and animal cremated remains through the mail as long as you make sure: You ship them using a trackable parcel service. The destination and return addresses are correct and complete. The cremated remains are packed in a sealed container and put inside a sift-proof outer HOW TO WRITE A LETTER TO YOUR MLA Understanding the role of a Member of the Legislative Assembly (MLA) MLAs have an important role in the democratic process. They are responsible for representing constituents, reviewing proposed laws, scrutinizing government spending, exercising oversight, and a variety of other responsibilities and special roles.The Legislative Assembly

of BC

CONSUMER PROTECTION BC AND THE GOVERNMENT OF ONTARIO FILM Consumer Protection BC and the Government of Ontario film classification agreement ends. Posted in Motion pictures on 2021-06-08. Our agreement with the Government of Ontario to classify commercial films and trailers for distribution and exhibition in theatres in that province has ended.. On December 8, 2020, Bill 229, the Film Content Information Act 2020, received Royal Assent in

Ontario

CHECK A LICENCE

Check a licence. Licence type *. select an industry Cemetery Crematorium Debt Collection and bailiff Debt Repayment Funeral Services Motion Picture Distributor Motion Picture Retailer Payday Lender Telemarketer Theatre Travel Agent. Licence number. Business name. City. Hidden. Status *.

HOME INSPECTIONS

Read the Home Inspector Approved Trainer and/or Evaluator Policy. Step 1: Be licensed as a home inspector. Maintain a license as a home inspector and be in good standing. Step 2: Meet the minimum home inspections requirements. A trainer applicant must have done a minimum of 250 complete home inspections. CEMETERIES & CREMATORIUMS Place of Interment: a cemetery, mausoleum or columbarium. Lot: a place of interment to be used for human or cremated remains (this Includes a grave, crypt, niche or plot). Columbarium: a structure or building that contains niches for the inurnment of cremated remains. Crematorium: a building or a part of a building used for the purpose of cremating human remains. WANT TO RETURN SOMETHING YOU BOUGHT? In BC, there are no laws that deal directly with refund, exchange and return policies. This means that businesses can set their own policies when it comes to customer returns. Always ask for the store’s refund and return policies before making a purchase. Some stores include this information on signs or receipts, but make sure you ask about

HOME INSPECTIONS

Buying a home can be one of life’s biggest investments and for many getting a home inspection is an important step in the decision-making process. In BC, home inspectors must be licensed with us and are required to follow certain laws. Read the Business Practices and Consumer Protection Act. Read the Home Inspector Licensing Regulation.

Read our

DEBT COLLECTION

Debt collectors must send you a letter with the details of your debt, including information about the amount owing and who owns the debt. If you didn’t get this information, you have the right to ask for the details in writing. To ask for the details of your debt, make your request in writing, or use our online form. CASHING BC EMPLOYMENT AND ASSISTANCE CHEQUES The consumer protection law in BC speaks to how much can be charged for cashing specific types of government cheques. This fee cap applies to any business who cashes these cheques, including payday lenders. The most that can be charged to cash a BC Employment and Assistance cheque is either $2.00 plus 1% of the GRANT SCAMS: 3 TYPES TO WATCH OUT FOR With information from the CAFC, here are three variations of grant scams to watch out for: The pitch: This scam works by offering financing to small and medium-sized businesses through a website, which may appear to look like an official government website (complete with spoofed Government of Canada logos or flags and an official-sounding name WHEN YOU HAVE TO SAY GOODBYE TO A PET The cemetery and funeral services laws we oversee speak to human, not animal remains, and we are unaware of any laws that speak specifically to the protection of pet cemeteries within BC. If you’re planning to lay your pet to rest in a designated pet cemetery, it’s important to understand what the contract says about the site’s perpetuity

I Want To…Close

* (SAMPLE CONTENT / SHORTCODES) Sample Page

MenuClose

* Home

* Contact us

* About us

* Careers

* Licensee Account

* Consumer Help

* Consumer Tips

* Motion Picture Ratings * Get & Keep Your Licence * Quick Links for Businesses * Our Enforcement Actions * News & Media Centre

* Site Map

* COVID-19 updates for our licensed businesses

HomeAbout usClose

* Our authority & governance

* Our laws

* Our policies

* Our complaint handling & inspection processes HomeOur complaint handling & inspection processesClose * Our enforcement tools * Our reconsideration process

HomeCareersClose

* Our corporate values

* Our culture

* Coming together

* Our perks and benefits * Awards and recognition * Join our talented team HomeMotion Picture RatingsClose

* Find a rating

* Recent ratings

* Get your content rated * Forms for distributors * Distributing to other provinces HomeGet your content ratedClose

* Exemptions

* Reconsiderations for rating decisions HomeGet & Keep Your LicenceClose

* Crematoriums

* Funeral services

* Places of Interment * Debt collection & bailiffs

* Debt repayment

* Home inspections

* Motion pictures

* Payday loans

* Telemarketing

* Travel

HomeCrematoriumsClose * Know your obligations

* Know your fees

* Know your deadlines HomeFuneral servicesClose * Know your obligations

* Know your fees

* Know your deadlines HomePlaces of IntermentClose * Know your obligations

* Know your fees

* Know your deadlines HomeDebt collection & bailiffsClose * Know your obligations

* Know your fees

* Know your deadlines HomeDebt repaymentClose * Know your obligations

* Know your fees

* Know your deadlines HomeHome inspectionsClose * Know your obligations

* Know your fees

* Know your deadlines HomeMotion picturesClose * Know your obligations

* Know your fees

* Know your deadlines HomePayday loansClose * Know your obligations

* Know your fees

* Know your deadlines HomeTelemarketingClose * Know your obligations

* Know your fees

* Know your deadlines

HomeTravelClose

* Know your obligations

* Know your fees

* Know your deadlines HomeQuick Links for BusinessesClose * Renew your licence * Change your licence information * Selling your business?

* Take an exam

* Submit your financial information * Review our inspection guides * Request approval for a continuing education program HomeNews & Media CentreClose

* Media room

* Our publications

HomeCOVID-19 updates for our licensed businessesClose * Funeral, cemetery & crematoriums * Debt collection and bailiffs

* Debt repayment

* Home inspections

* Motion picture

* Payday loans

* Telemarketing

* Travel

* Home

* About us

* Careers

* Contact us

* MyAccount Login

Select Language​▼

Menu

* Consumer Help

* Consumer Tips

* Motion Picture Ratings

Find a rating

Get

your content rated

Forms

for distributors

Distributing

to other provinces

* Get & Keep Your Licence

Crematoriums

Funeral

services

Places

of Interment

Debt

collection & bailiffs

Debt

repayment

Home inspections

Motion

pictures

Payday

loans

Telemarketing

Travel

* Quick Links for Businesses

Renew your licence

Change

your licence information

Selling

your business?

Take

an exam

Report a violation

Submit

your financial information

Review

our inspection guides Request approval for a continuing education program

Log

into MyAccount

* Our Enforcement Actions * News & Media Centre * (SAMPLE CONTENT / SHORTCODES) Sample Page

next prev

*

COVID-19: looking for a travel refund?

Read More

*

COVID-19: updates for our licensed businesses

Read More

*

COVID-19: consumer info & resources

Read More

* 1

* 2

* 3

WE ARE A PROVINCIAL REGULATOR. WE LICENSE CERTAIN SECTORS AND OFFER INFORMATION & REFERRALS TO THE

PUBLIC.

What's new?

Decision summary: licence suspensions for several BC home inspectors

without insurance

2021-05-28

Decision summary: CARE Funeral Services fined for failing to comply with previous compliance order

2021-05-17

Several BC funeral directors and embalmers fined for violating educational requirements

2021-05-06

More news...

Get a refund for cancelled travel

Start a complaint

Need to cancel a contract? Information for our licensed businesses

Look up a business

Trying to return a car? Getting collection calls? Got a taxi complaint? Salesperson at your door? Sign up to get tips & alerts RECENT CONSUMER TIPS Moving to a new place? Here are 8 things you can do to prepare Air Canada refunds: what you might not know Cancelled travel plans: 4 scenarios and what to do Q&A: What should I do if a business checks my credit without my

consent?

Can my travel voucher or credit have an expiry date? FAQ: Refunds for cancelled travel services

More tips…

Careers | Sitemap

| Privacy Statement

| Freedom of

Information

|

Conduct Complaints

Copyright © 2021 Consumer Protection BC

Connect with us

*

*

*

*

Copyright © 2021 Consumer Protection BC

Notifications

ORIGINAL TEXT

Contribute a better translation -------------------------

Search For...

Search For...