TICKET MANAGEMENT SYSTEM: ONLINE SYSTEM FOR CUSTOMER SUPPORT Commence CRM system puts together customer data across different channels and points of contact between the customer and the company. You can set this data to include the company's website, telephone, live chat, direct mail, marketing materials, or even social media. Our ticket management system can also give customer-facing staff detailed 5 REQUIREMENTS FOR EFFECTIVE SEGMENTATION Market segmentation is a marketing technique that almost all companies practice. The process provides marketing strategists with data for a better understanding of their market, allowing them to create more personalized and profitable strategies. This practice is important for companies because it minimizes the amount of time, money, and effort marketing strategists put in certain COMMENCE RM 7.1 RELEASE NOTES Business professionals need the ability to quickly and efficiently produce both ad hoc and graphical reports to manage their business. RM 7.0 enhances the current reporting capability with new charts, tables, calendars and mapping features. RDL reports are like a continuous roll of paper. You can use multiple report components in one page UPGRADE STEPS FOR COMMENCE WORKGROUPS SUMMARY. In a Commence RM workgroup, the server and all clients must be running the same version. The steps in this article are a guide to ensure that the existing workgroup is taken offline in an orderly manner and that no loss of data occurs during the process. IMPROVING CUSTOMER SEGMENTATION WITH MACHINE LEARNING Successful marketing is defined as offering the “right product to the right person at the right time”. In order to actually market to customers successfully, it’s important to sort them into segments so you can find patterns in their behavior. However, modern marketers continue to rely on their intuition for customer segmentation rather

than employ

WHAT METRICS ARE USED TO MEASURE CUSTOMER ACQUISITION AND 3) Repeat Purchase Rate. The repeat purchase rate (RPR) is another great metric for measuring retention. This measures the percentage of customers that have purchased from your shop again. Although it’s commonly used to track success in eCommerce sites, RPR can easily be applied for subscriptions and contract renewals. WHY IS SALES TRACKING IMPORTANT Yes, sales tracking can help businesses, both big and small. It doesn’t matter if you’re a B2B or B2C, no matter what size and industry your business in, a sales tracking system can help optimize your performance and give you better results. Sales tracking is important because it helps you prevent further losses and encourages

you into

WHAT ARE THE 4 TYPES OF MARKET SEGMENTATION? Market segmentation is the process of grouping buyers together based on their attributes. Often these common traits can help businesses understand driving behaviors, factors, and variables that can be recreated to encourage potential buyers (or existing customers) to buy a product or service. WHAT FACTORS INFLUENCE CUSTOMER SATISFACTION? 6. Regular feedback collection and implementation. One of the factors that ensures customer satisfaction is hearing them out on complaints, comments, or suggestions. Each client would love to know that their opinion matters to a company, and CRM systems will serve as your roadmap to address customer needs. HOW DO YOU SELL SOMETHING YOU DON’T BELIEVE IN? In the first situation, you are recommending the product, while in the second, you are only responding to the customer’s request. One other thought as preface: Your question said “If you don’t believe it is right for the customer.”. Notice your words – “If you don’t believe”. We’re talking about beliefs and opinions, here, not TICKET MANAGEMENT SYSTEM: ONLINE SYSTEM FOR CUSTOMER SUPPORT Commence CRM system puts together customer data across different channels and points of contact between the customer and the company. You can set this data to include the company's website, telephone, live chat, direct mail, marketing materials, or even social media. Our ticket management system can also give customer-facing staff detailed 5 REQUIREMENTS FOR EFFECTIVE SEGMENTATION Market segmentation is a marketing technique that almost all companies practice. The process provides marketing strategists with data for a better understanding of their market, allowing them to create more personalized and profitable strategies. This practice is important for companies because it minimizes the amount of time, money, and effort marketing strategists put in certain COMMENCE RM 7.1 RELEASE NOTES Business professionals need the ability to quickly and efficiently produce both ad hoc and graphical reports to manage their business. RM 7.0 enhances the current reporting capability with new charts, tables, calendars and mapping features. RDL reports are like a continuous roll of paper. You can use multiple report components in one page UPGRADE STEPS FOR COMMENCE WORKGROUPS SUMMARY. In a Commence RM workgroup, the server and all clients must be running the same version. The steps in this article are a guide to ensure that the existing workgroup is taken offline in an orderly manner and that no loss of data occurs during the process. IMPROVING CUSTOMER SEGMENTATION WITH MACHINE LEARNING Successful marketing is defined as offering the “right product to the right person at the right time”. In order to actually market to customers successfully, it’s important to sort them into segments so you can find patterns in their behavior. However, modern marketers continue to rely on their intuition for customer segmentation rather

than employ

WHAT METRICS ARE USED TO MEASURE CUSTOMER ACQUISITION AND 3) Repeat Purchase Rate. The repeat purchase rate (RPR) is another great metric for measuring retention. This measures the percentage of customers that have purchased from your shop again. Although it’s commonly used to track success in eCommerce sites, RPR can easily be applied for subscriptions and contract renewals. WHY IS SALES TRACKING IMPORTANT Yes, sales tracking can help businesses, both big and small. It doesn’t matter if you’re a B2B or B2C, no matter what size and industry your business in, a sales tracking system can help optimize your performance and give you better results. Sales tracking is important because it helps you prevent further losses and encourages

you into

WHAT ARE THE 4 TYPES OF MARKET SEGMENTATION? Market segmentation is the process of grouping buyers together based on their attributes. Often these common traits can help businesses understand driving behaviors, factors, and variables that can be recreated to encourage potential buyers (or existing customers) to buy a product or service. WHAT FACTORS INFLUENCE CUSTOMER SATISFACTION? 6. Regular feedback collection and implementation. One of the factors that ensures customer satisfaction is hearing them out on complaints, comments, or suggestions. Each client would love to know that their opinion matters to a company, and CRM systems will serve as your roadmap to address customer needs. HOW DO YOU SELL SOMETHING YOU DON’T BELIEVE IN? In the first situation, you are recommending the product, while in the second, you are only responding to the customer’s request. One other thought as preface: Your question said “If you don’t believe it is right for the customer.”. Notice your words – “If you don’t believe”. We’re talking about beliefs and opinions, here, not CLOUD CRM FOR SMALL BUSINESS: GET 20% MORE SALES IN THE Businesses Using Commence Cloud CRMSoftware Report 14 to 21% Increase in Salesin the First 9 Months. If your CRM isn’t accelerating sales, why do you have it? Commence CRM software has a proven track record of helping customers enhance sales by automating sales and customer relationship management. We achieve this by providing a full set of CRM DASHBOARD BY COMMENCE CRM The Commence CRM dashboard is designed for one specific purpose, ease of use. With a single click you can create a dashboard of your most important information and organize the data the way you want to work. The CRM dashboard allows you to perform ninety percent of your daily activities without ever leaving the screen. CONTACT US - COMMENCE CORPORATE OFFICES. Corporate Headquarters 2 Industrial Way West 2nd Floor Eatontown, NJ 07724. 877-266-6362 sales@commence.com TICKET MANAGEMENT SYSTEM: ONLINE SYSTEM FOR CUSTOMER SUPPORT Commence CRM system puts together customer data across different channels and points of contact between the customer and the company. You can set this data to include the company's website, telephone, live chat, direct mail, marketing materials, or even social media. Our ticket management system can also give customer-facing staff detailed COMMENCE RM 7.1 RELEASE NOTES Business professionals need the ability to quickly and efficiently produce both ad hoc and graphical reports to manage their business. RM 7.0 enhances the current reporting capability with new charts, tables, calendars and mapping features. RDL reports are like a continuous roll of paper. You can use multiple report components in one page WHAT ARE THE 3 METHODS OF CUSTOMER PROFILING? So what are the three basic methods of customer profiling? There is the psychographic approach, the consumer typology approach, and the consumer characteristics approach. These customer profiling methods will help you design your business around who your customers are, and help you make better, customer centered decisions. FIVE BENEFITS OF PIPELINE MANAGEMENT 2) Recognize Aggregate Sales Velocity. The aggregate sales velocity is the average time it takes for an incoming lead to become a customer. Aside from sales forecasting, sales pipeline management can help a business figure out the rate at which a sales rep can convert a prospect into a deal. Knowing the average conversion time for your WHAT IS THE DIFFERENCE BETWEEN OPERATIONAL AND ANALYTICAL CRM? Customer relationship management (CRM) software is a great foundation for growing your business and empowering it with the functions to run smoothly. However, no two CRM systems are designed alike; each software can be categorized according to SALES TRACKING SOFTWARE: A SALES MANAGEMENT SYSTEM THAT WORKS Sales Tracking for Better Sales Management. When it comes to efficient sales management, you’ve got to get your hands dirty. You need to be able to identify, track, and analyze every single step of the sales process in order to achieve ideal results. WHICH FUNCTIONAL AREA SHOULD OWN CRM? CRM is a philosophy adopted by the management of well-run companies. It is not about ownership by a specific department. Yet based on the results of the survey below completed in 2011, it is clear that people disagree with my position and believe that CRM should be owned by a functional department, or be co-owned. In smaller businesses, the use 5 REQUIREMENTS FOR EFFECTIVE SEGMENTATION Market segmentation is a marketing technique that almost all companies practice. The process provides marketing strategists with data for a better understanding of their market, allowing them to create more personalized and profitable strategies. This practice is important for companies because it minimizes the amount of time, money, and effort marketing strategists put in certain COMMENCE RM 7.1 RELEASE NOTES Business professionals need the ability to quickly and efficiently produce both ad hoc and graphical reports to manage their business. RM 7.0 enhances the current reporting capability with new charts, tables, calendars and mapping features. RDL reports are like a continuous roll of paper. You can use multiple report components in one page WHY IS SALES TRACKING IMPORTANT Yes, sales tracking can help businesses, both big and small. It doesn’t matter if you’re a B2B or B2C, no matter what size and industry your business in, a sales tracking system can help optimize your performance and give you better results. Sales tracking is important because it helps you prevent further losses and encourages

you into

WHAT METRICS ARE USED TO MEASURE CUSTOMER ACQUISITION AND 3) Repeat Purchase Rate. The repeat purchase rate (RPR) is another great metric for measuring retention. This measures the percentage of customers that have purchased from your shop again. Although it’s commonly used to track success in eCommerce sites, RPR can easily be applied for subscriptions and contract renewals. WHAT ARE THE 4 TYPES OF MARKET SEGMENTATION? Market segmentation is the process of grouping buyers together based on their attributes. Often these common traits can help businesses understand driving behaviors, factors, and variables that can be recreated to encourage potential buyers (or existing customers) to buy a product or service. UPGRADE STEPS FOR COMMENCE WORKGROUPS SUMMARY. In a Commence RM workgroup, the server and all clients must be running the same version. The steps in this article are a guide to ensure that the existing workgroup is taken offline in an orderly manner and that no loss of data occurs during the process. IMPROVING CUSTOMER SEGMENTATION WITH MACHINE LEARNING Successful marketing is defined as offering the “right product to the right person at the right time”. In order to actually market to customers successfully, it’s important to sort them into segments so you can find patterns in their behavior. However, modern marketers continue to rely on their intuition for customer segmentation rather

than employ

FIVE BENEFITS OF PIPELINE MANAGEMENT 2) Recognize Aggregate Sales Velocity. The aggregate sales velocity is the average time it takes for an incoming lead to become a customer. Aside from sales forecasting, sales pipeline management can help a business figure out the rate at which a sales rep can convert a prospect into a deal. Knowing the average conversion time for your WHAT FACTORS INFLUENCE CUSTOMER SATISFACTION? 6. Regular feedback collection and implementation. One of the factors that ensures customer satisfaction is hearing them out on complaints, comments, or suggestions. Each client would love to know that their opinion matters to a company, and CRM systems will serve as your roadmap to address customer needs. 3 COMPELLING REASONS TO EMPLOY AUGMENTED REALITY AND In today’s fast-paced world, customer standards are rapidly changing. While great products and great service will always remain as the main priority of customers, other factors are also developing new customer preferences. Because of this, technology is adapting to meet customer satisfaction. Augmented reality (AR) and virtual reality (VR) are among the emerging tech poised 5 REQUIREMENTS FOR EFFECTIVE SEGMENTATION Market segmentation is a marketing technique that almost all companies practice. The process provides marketing strategists with data for a better understanding of their market, allowing them to create more personalized and profitable strategies. This practice is important for companies because it minimizes the amount of time, money, and effort marketing strategists put in certain COMMENCE RM 7.1 RELEASE NOTES Business professionals need the ability to quickly and efficiently produce both ad hoc and graphical reports to manage their business. RM 7.0 enhances the current reporting capability with new charts, tables, calendars and mapping features. RDL reports are like a continuous roll of paper. You can use multiple report components in one page WHY IS SALES TRACKING IMPORTANT Yes, sales tracking can help businesses, both big and small. It doesn’t matter if you’re a B2B or B2C, no matter what size and industry your business in, a sales tracking system can help optimize your performance and give you better results. Sales tracking is important because it helps you prevent further losses and encourages

you into

WHAT METRICS ARE USED TO MEASURE CUSTOMER ACQUISITION AND 3) Repeat Purchase Rate. The repeat purchase rate (RPR) is another great metric for measuring retention. This measures the percentage of customers that have purchased from your shop again. Although it’s commonly used to track success in eCommerce sites, RPR can easily be applied for subscriptions and contract renewals. WHAT ARE THE 4 TYPES OF MARKET SEGMENTATION? Market segmentation is the process of grouping buyers together based on their attributes. Often these common traits can help businesses understand driving behaviors, factors, and variables that can be recreated to encourage potential buyers (or existing customers) to buy a product or service. UPGRADE STEPS FOR COMMENCE WORKGROUPS SUMMARY. In a Commence RM workgroup, the server and all clients must be running the same version. The steps in this article are a guide to ensure that the existing workgroup is taken offline in an orderly manner and that no loss of data occurs during the process. IMPROVING CUSTOMER SEGMENTATION WITH MACHINE LEARNING Successful marketing is defined as offering the “right product to the right person at the right time”. In order to actually market to customers successfully, it’s important to sort them into segments so you can find patterns in their behavior. However, modern marketers continue to rely on their intuition for customer segmentation rather

than employ

FIVE BENEFITS OF PIPELINE MANAGEMENT 2) Recognize Aggregate Sales Velocity. The aggregate sales velocity is the average time it takes for an incoming lead to become a customer. Aside from sales forecasting, sales pipeline management can help a business figure out the rate at which a sales rep can convert a prospect into a deal. Knowing the average conversion time for your WHAT FACTORS INFLUENCE CUSTOMER SATISFACTION? 6. Regular feedback collection and implementation. One of the factors that ensures customer satisfaction is hearing them out on complaints, comments, or suggestions. Each client would love to know that their opinion matters to a company, and CRM systems will serve as your roadmap to address customer needs. 3 COMPELLING REASONS TO EMPLOY AUGMENTED REALITY AND In today’s fast-paced world, customer standards are rapidly changing. While great products and great service will always remain as the main priority of customers, other factors are also developing new customer preferences. Because of this, technology is adapting to meet customer satisfaction. Augmented reality (AR) and virtual reality (VR) are among the emerging tech poised

GET STARTED

Get Started. This field is for validation purposes and should be left unchanged. Capture, Track, Manage and Share customer information. Make your company a more efficient sales and service organization. CONTACT US - COMMENCE CORPORATE OFFICES. Corporate Headquarters 2 Industrial Way West 2nd Floor Eatontown, NJ 07724. 877-266-6362 sales@commence.com TICKET MANAGEMENT SYSTEM: ONLINE SYSTEM FOR CUSTOMER SUPPORT Commence CRM system puts together customer data across different channels and points of contact between the customer and the company. You can set this data to include the company's website, telephone, live chat, direct mail, marketing materials, or even social media. Our ticket management system can also give customer-facing staff detailed FIVE BENEFITS OF PIPELINE MANAGEMENT 2) Recognize Aggregate Sales Velocity. The aggregate sales velocity is the average time it takes for an incoming lead to become a customer. Aside from sales forecasting, sales pipeline management can help a business figure out the rate at which a sales rep can convert a prospect into a deal. Knowing the average conversion time for your WHAT ARE THE 4 TYPES OF MARKET SEGMENTATION? Market segmentation is the process of grouping buyers together based on their attributes. Often these common traits can help businesses understand driving behaviors, factors, and variables that can be recreated to encourage potential buyers (or existing customers) to buy a product or service. COMMENCE RM 7.1 RELEASE NOTES Business professionals need the ability to quickly and efficiently produce both ad hoc and graphical reports to manage their business. RM 7.0 enhances the current reporting capability with new charts, tables, calendars and mapping features. RDL reports are like a continuous roll of paper. You can use multiple report components in one page WHY IS SALES TRACKING IMPORTANT Yes, sales tracking can help businesses, both big and small. It doesn’t matter if you’re a B2B or B2C, no matter what size and industry your business in, a sales tracking system can help optimize your performance and give you better results. Sales tracking is important because it helps you prevent further losses and encourages

you into

UPGRADE STEPS FOR COMMENCE WORKGROUPS SUMMARY. In a Commence RM workgroup, the server and all clients must be running the same version. The steps in this article are a guide to ensure that the existing workgroup is taken offline in an orderly manner and that no loss of data occurs during the process. HOW DO YOU SELL SOMETHING YOU DON’T BELIEVE IN? In the first situation, you are recommending the product, while in the second, you are only responding to the customer’s request. One other thought as preface: Your question said “If you don’t believe it is right for the customer.”. Notice your words – “If you don’t believe”. We’re talking about beliefs and opinions, here, not WHAT IS A SALES PERSON’S ROLE IN THE COLLECTION PROCESS? The biggest one is this: “The sales person should sell, not collect.”. Generally I agree with that statement. But the purpose of selling is to bring revenue into the company. If the revenue is decreased for whatever reason, the sales person’s reward should be directly impacted. The sale really is not completed until the revenue

has been

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* Customer Profile Software * Customer Segmentation Software * Sales Tracking System * Ticket Management System * Project Management

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▼

* Partner Program

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NEXT-GENERATION CRM

* Sales, Marketing and Ticket Management * Key Perfomance Indicators * Integrated Project Management

* Customer Portals

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CUSTOMERS TRUST COMMENCE

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Industry Analyst Group Capterra Says Commence CRM – Among The 10 Most Popular CRM Solutions Commence CRM is ideal for small businesses because it offers more functionality and flexibility than traditional low cost cookie cutter solutions, but without the cost and complexity of industry giants. BUSINESSES USING COMMENCE CLOUD CRM SOFTWARE REPORT 14 TO 21% INCREASE IN SALES IN THE FIRST 9 MONTHS If your CRM isn’t accelerating sales, why do you have it? _Commence CRM software_ has a proven track record of helping customers enhance sales by automating sales and customer relationship management. We achieve this by providing a full set of tools that encompass contact management, lead management, sales opportunity management, activity management, marketing campaign management, customer service, project management, and more. Each feature is tightly integrated to help you grow your business faster by managing existing and potential customers from a single solution that breaks down information silos. The seamless ecosystem allows you insight into every customer and lead interaction across your organization with powerful analytics and reporting features. Customizable reports combined with graphical representations of current sales, marketing efforts and customer service information enables management to make effective decisions based on a clear picture of the organization’s needs and strengths. TRY OUR ADVANCED ANALYTICS AND REPORTING FEATURES FOR FREE

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We don’t just sell CRM software – we are committed to helping you get sales. We’re here to help you implement best practices around sales and customer service that result in overall improved business performance. Commence CRM is a robust affordable solution with an experienced support staff that ensures the most bang for your buck. READY TO GET STARTED? HERE ARE A FEW WAYS WE HELP YOU GROW YOUR

BUSINESS

TRACK LEADS

& SALES

CLOSE MORE DEALS BY

ACCURATELY

MEASURING SALES

ACTIVITY AND

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MARKETING

AUTOMATE EMAIL

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& RESOURCES

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MANAGE PROJECTS,

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AND TIMESHEETS

WITH EASE.

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SERVICE

MAKE CUSTOMER

SERVICE A COMPETITIVE

ADVANTAGE BY

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------------------------- COMMENCE CRM SOFTWARE IS SIMPLE AND INTUITIVE TO USE BUT COMES WITH EVERY FEATURE YOU COULD POSSIBLY IMAGINE Every company has unique needs that are often not being met by basic CRM offerings, but premium CRM software comes with a convoluted interface and a hefty price tag. Skip the complicated interface and the premium cost. Commence Cloud CRM enables businesses to strike just the

right balance:

premium features at an affordable cost with an intuitive interface TRY THE PERFECT BALANCE OF PERFORMANCE AND VALUE FOR FREE

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Designed for the small business user who wants to start improving the bottom-line immediately, Commence Cloud CRM has a streamlined onboarding process where you can get up and running in minutes. As you dig deeper and discover new features and how they fit into your business growth strategy, you can continue expanding the solution yourself – without having to engage IT. I am not a programmer; I am a marketer and administrator, and I can create, modify and change Commence to suit my needs. I am sure you can

too.

- Commence CRM customer since 2015 INTEGRATE YOUR BUSINESS BRING SALES, MARKETING, AND SUPPORT TOGETHER TO STREAMLINE

FRONT-OFFICE

BUSINESS OPERATIONS WITHIN A SINGLE, SEAMLESS SOLUTION Break down information silos between Sales, Marketing, and Support with our powerful dashboard that provides a snapshot of activities throughout the organization. Your goal is to grow your business - you can only do that if you’re not bogged down by the details of managing software for each separate business function. Let Commence Cloud CRM handle front-office processes for you, while you refocus your attention on business strategy. Automate your lead generation processes, plan marketing campaigns to nurture leads, and win at customer success by maintaining and analyzing every customer interaction. Commence manages this journey end-to-end for you – from lead to repeat customer and beyond – by providing a variety of third-party integrations with email providers, accounting software, and other business applications. TURN COLD LEADS INTO RECURRING CLIENTS – TRY COMMENCE CRM FOR FREE

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SOFTWARE FEATURES

DOES YOUR BUSINESS REQUIRE MORE THAN A BASIC CRM SOLUTION, BUT WITHOUT THE COST AND COMPLEXITY OF THE

INDUSTRY GIANTS?

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • CUSTOMER PROFILING SYSTEM Your customers are your business and deserve your attention. Get a holistic view of customer data to address their concerns with context. View account, sales, and service history for every customer to create personalized customer success strategies and build brand loyalty. • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • CUSTOMER SEGMENTATION SYSTEM Segment customers by company size, account revenue, fulfillment cost, service level requirements, profitability, upsell potential, and customer retention probability. The customer segmentation feature allows you to build customer-centric sales strategies and prioritize accounts and amount of time spent. • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • SALES TRACKING SYSTEM Tracking every aspect of the sales process usually requires multiple tools. With Commence Cloud CRM for small business, you can track lead interactions, create associated to-dos, mark events on integrated Outlook or Gmail calendars, and see exactly where opportunities are in your sales pipeline at any given moment. • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • TICKET MANAGEMENT SYSTEM Provide a secure portal to your customers where they can access your knowledge base articles and FAQs, or instantly create a ticket if they’re unable to find relevant answers. Commence allows you to provide premium support by capturing complete service history, equipping you with the best tools for customer success. • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • SMALL BUSINESS PROJECT MANAGEMENT Break away from the siloed approach to project management with Commence. Get a 360-degree customer profile view to integration customer information in your project from a single screen, create project templates to automate repetitive tasks, and use Gantt charts to get a macro view of your projects – without logging into any

other tool.

TRY COMMENCE CRM FOR FREE SEE WHY SO MANY CUSTOMERS SELECT COMMENCE AS THEIR CRM SOLUTION.

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REAL-TIME INTERACTIVE DASHBOARDS BUILD YOUR OWN DASHBOARDS TO ORGANIZE CUSTOMER DATA ANY WAY YOU WANT Designed as an agile cloud-based customer relationship management software, COMMENCE CLOUD CRM focuses on getting you data you want instantly, without hassle, presented in an easily digestible manner. With a single click, you can create a dashboard of your most important information and organize the data the way you want it. The CRM dashboard allows you to perform ninety percent of your daily activities without ever leaving the screen. This makes Commence CRM extremely easy to use for even novice PC, Apple Mac, or smartphone

users.

BENEFITS AND FEATURES: * Real-time dashboards * Full personalization

* Multiple views

* Sales analysis

* Built-in email composer * Alerts and notifications Personalize your Commence CRM dashboard to only see relevant information at first-glance, with customer interactions and changes in sales lifecycle displayed in real-time. Personalized dashboarding allows you to create multiple views to get analytical snapshot of your customer base from a variety of perspectives. Our customers love this feature, allowing them to switch between dashboards view with a click and decide where to drill deeper for the day’s work. Miss nothing, streamline sales, and save time when you can see exactly what you want

to see instantly.

Bring together every front-office business process within Commence dashboards. Manage to-do’s, pending sales opportunities, alerts, overdue activities, service tickets, new leads, company news, even an interactive sales funnel - all on your personal dashboard. ACCOUNT AND CONTACT MANAGEMENT MAKE CONTACT, BUILD RELATIONSHIPS, MEASURE RESULTS –

AND SELL MORE

Capture, track, manage, and share vital customer information with the people and departments that need it to efficiently do their jobs, including account and contact details, service tickets, opportunities, documents, quotes, pending and completed activities, notes, e-mail, history and more. A single unified database ensures information is immediately available without having to move from system to system and the data is accessible 24/7 from any device; PC, Mac, Tablet or

Smartphone.

The ability to make unlimited customizations, without requiring any programming, is a key differentiator with Commence account and contact management module. Add custom fields to profile your accounts and contacts better, create unlimited customer views to explore your accounts from multiple dimensions and cover every base, generate custom reports to gain customer management insights to improve relationships, and build search filters that you can save and reuse later to make relevant customer data available at your fingertips. With Commence, you don’t need to scroll through pages upon pages of account and contact information or switch between multiple applications and screens. A single screen, accessible from mobile or desktop, consolidates key account information and all its components succinctly. This allows you to focus on nurturing and maintaining contacts with the right data, rather than getting lost in the details. Automation with precision is key. BENEFITS AND FEATURES: * Consolidated view of account and contact data * Integrate multiple systems and import data * Synchronize Outlook and Gmail calendars * Role-based security and permissions * Access your data anytime, anywhere * Create unlimited custom fields SALES AND OPPORTUNITY MANAGEMENT MANAGE EACH SALES OPPORTUNITY FROM LEAD TO

CONVERSION

Win more sales with Commence CRM’s graphical roadmap to deal closure, guiding your teams through the sales funnel, intelligently point out associated challenges and obstacles, and key events and actions. The simple and intuitive interface ensures your sales reps don’t have to spend time performing administrative tasks and can instead keep their eyes on the prize. Say goodbye to missed opportunities with premium sales lifecycle management and streamlined

workflow processes.

BENEFITS AND FEATURES: * Manage every aspect of the sales cycle end-to-end * Record interactions and maintain sales cycle history * Set up workflows to automate deal management * Identify opportunity movement with interactive sales funnel * Create and email quotes and associate them to opportunities * Generate comprehensive reports and view graphical analytics Even your most senior sales representatives can lose focus and neglect basic sales principles when working on many opportunities simultaneously, but not with Commence CRM. Keep creating opportunities and let Commence worry about managing the data and helping you make sense of it so you can close faster and better. The built-in report generator and data visualization component ensures the team has complete visibility into customer sales cycles.

LEAD MANAGEMENT

CAPTURE, MANAGE, AND CLOSE LEADS ACROSS MULTIPLE

PLATFORMS

Start turning leads into sales for your business with Commence cloud CRM’s lead management system. Capture leads from multiple sources, including your website, and properly qualify them using our built-in lead rating and scoring system. Manage and track all activity from qualified leads, schedule follow-up appointments and place the unqualified ones back into the marketing campaign management program. With built-in lead scoring features, you can create complex workflows to automate the lead journey towards qualification, without someone from your team hand-holding each lead. Configure workflows to add leads to interest-specific marketing campaigns once a specific lead score is reached; or send a qualification alert to your sales reps so they can take over and start building contextual relationships. Commence CRM allows you profile leads and assign automated follow-up email campaigns based on lead group. Qualify with one click or define rules to send marketing collateral automatically to your leads. The end-result is simple: you will either find if a lead is genuinely interested in your product, in which case qualification is largely automated; or the lead is just exploring and not looking to buy at this point, in which case you will have equipped them with information

they can use later.

BENEFITS AND FEATURES: * Import website leads directly with built-in web forms * Qualify opportunities with lead scoring/rating features * Convert qualified leads into sales opportunities with one click * Assign leads instantly with rule-based workflow creation * Automatically import leads from any third-party source * Schedule pre-defined programs for hot, warm, and cold leads MARKETING CAMPAIGN MANAGEMENT CREATE SMARTER CAMPAIGNS THAT DRIVE TRAFFIC WITH BUILT-IN CAMPAIGN MANAGEMENT Easily create targeted marketing campaigns from within your Commence Cloud CRM that drive high quality traffic, increase industry exposure, help cross sell products to existing customers and build awareness. Use e-mail, social media and the web to target the right customers, build brand recognition and drive more business with automated

marketing programs.

With Commence Cloud CRM, you can build a more seamless integration with marketing activities by providing a simple platform to accelerate marketing campaign creation. Use pre-built templates to get started in minutes, while segmenting your messaging on any criteria you define to deliver the most targeted content to the right audience. The efficient combination of templates and segmentation allows you to reach promising prospects and increase your chances of converting them to a lead. Take it a step further and pre-schedule an unlimited number of

campaigns.

Once you’re set, start measuring the effectiveness of marketing campaigns by drilling deep into how leads are being managed within your campaigns, factors affecting conversion and user journey that is resulting in higher conversions, and close ratio for each campaign. This helps you accurately determine the value of each campaign, see where you need to optimize further, and identify successful campaigns so you can double-down on them and give your sales team more promising

prospects to chase.

BENEFITS AND FEATURES: * Create highly targeted campaigns using customer segmentation * Automate campaign management with scheduling features * Measure campaign effectiveness and optimize continuously * Optimize marketing budgets by determining campaign value * Follow-up with new leads immediately with integrated web forms * See detailed campaign analytics by industry, source, and outcome CUSTOMER SUCCESS AND SUPPORT HELP YOUR CUSTOMERS SUCCEED AND CREATE LIFE-LONG

CLIENTS

Customers are your lifeline. Treat them as such by responding to their needs immediately. Commence CRM provides service representatives with immediate access to detailed customer profiles that contain service call history and a record of customer interactions, enabling your support team to capture, track and manage all service related activity and respond quickly and efficiently to customer inquiries. A knowledgebase, frequently asked questions (FAQ) and integration with social networking sites like LinkedIn helps your staff deliver the highly personalized service that drives customer loyalty and create

brand evangelists.

Commence CRM allows your customers to access an integrated portal where they can find answers to their questions from your knowledge management libraries, or instantly open a ticket to request tailored help. The customer portal allows creation, tracking, escalation, and resolution of customer requests from a centralized system, while allowing you complete real-time visibility into how your support team is handling tickets so you can measure productivity. Your support team can also introduce and upsell while providing world-class service to help your customers succeed. The key to managing relationships is not to manage them, but to know the other person inside out. With Commence CRM’s advanced customer profiling and segmentation abilities, your support team is equipped with the information they need to create a personal connection with

your customers.

BENEFITS AND FEATURES: * Resolve customer service requests efficiently and effectively * Introduce customers to new products and create upsell opportunities * Integrate helpdesk and knowledge management for customer support * Analyze ticket status, response time, etc. to improve service

effectiveness

* Use real-time customer dashboard to measure support staff

performance

* Allow customers to query the customer portal or open tickets from

any device

THIRD-PARTY INTEGRATIONS INTEGRATE YOUR BUSINESS APPLICATIONS AND CREATE A SINGLE SOURCE FOR FRONT-OFFICE PROCESSES The philosophy behind the creation of Commence Cloud CRM is to create a single, integrated solution that brings together every front-office process so small and mid-sized business can do away with using tons of different applications and switching between them constantly when managing customers. Commence CRM allows you to build this consolidated ecosystem with seamless integrations with email clients, accounting software, and other business applications so you can access all your customer data from one place, regardless of the system it is created

in.

With Commence you utilize your current e-mail client to log incoming and outgoing e-mail correspondence directly to the account and contact record inside Commence CRM. It’s quick and easy and there is no learning curve for the end user. This seamless integration ensures that when reviewing accounts or contacts, the complete-e mail history is visible within the selected account or contact record. BENEFITS AND FEATURES: * Integrate data seamlessly between systems without training * Capture, track, log and manage e-mail correspondence * Share emails and customer account data with teams directly * Automatically synchronize customer data across integrated systems Along with email integrations, Commence CRM also allows you to integrate with disparate systems.  This ensures the accuracy of customer data between CRM and other software programs.  By integrating customer email conversations, their financial details, and their relationship data, you get a streamlined ecosystem that ensures you have the full picture when managing customer relationships. REPORTING AND ANALYTICS BETTER DATA = MORE INFORMED DECISION MAKING Commence CRM provides you with pre-built, point and click, text based, and graphical reports for all applications. The built-in report generator enables you to create reports against any data in the system including custom fields. The analytics package provides additional sales, marketing and customer service indicators to help you make informed business decisions. We are in the age of data-driven innovation today, and no business can expect to grow without the right data being available to them. Customer relationship management is no different. With Commence CRM’s detailed analytics, you can take a step towards building business intelligence and manage relationships based on hard data. The analytics module provides insight into every front-office process managed through Commence CRM, whether you want analytics on how your support team is handling customer requests, or how leads and opportunities are being managed by sales reps, or how marketing campaigns are contributing to the bottom-line. Better analytics equal

higher sales.

While the analytics module comes with a number of pre-built views, you can create customized reports in an interactive manner, based on both real-time and historical data. Combine these ad-hoc reports with data visualization elements to identify trends and patterns across business data to help you grow. BENEFITS AND FEATURES: * View real-time reports in interactive department dashboards * Make informed business decisions with pre-built, graphical, and

ad-hoc reports

* Create tailored customer reports using the built-in report

generator

* Study historical trends and take proactive measures * Analyze Business Issues Quickly and Efficiently * Monitor the effectiveness of your team’s activities with micro

and macro view

MOBILE CRM SOFTWARE

ACCESS YOUR CRM ANYWHERE, ON ANY DEVICE Providing access to mission-critical data anytime and anywhere maximizes the productivity of your staff by enabling them to address inquiries from customers and prospects at the point of interaction. Commence Mobile CRM is an innovative and elegant solution that extends the functionality of the CRM software when away from the home office. For your customers, Commence Portal provides the ability to login to their portals on-the-go and resolve concerns remotely, as and when needed. There’s no requirement of logging in from a desktop when your customers can simply use the Commence application and start creating tickets, requesting support, or simply browsing your secure knowledge base in search for answers. BENEFITS AND FEATURES: * Access your customer data in real-time and act on deals remotely * Easy to navigate and use for sales and service personnel * Available on Android, iPhone, Windows Phone, and Blackberry Your sales and support team can now cater to business requests instantly and minimize the impact to your business resulting from accessibility issues. The sales cycle must remain uninterrupted, so you never have to jeopardize a deal because you don’t have access. The mobile application is easy to use and emulates the same level of simplicity and modern user experience that the COMMENCE CLOUD CRM is known for. Effectively cater to your clients from anywhere and sell faster, better, and more! THOUSANDS OF BUSINESSES AROUND THE WORLD RELY ON COMMENCE CRM We have been using Commence CRM software for more than a decade and it’s been the most reliable rock solid software for managing teams

of people.

MARC OGLESBY

SALES MANAGER, HEWLETT PACKARD Commence, is the most user friendly, logical and pretty system that I have ever used. Like an i-pod, Commence was intuitive in its operation. I will stop ranting now, but I just wanted to let you know how bloody fabulous Commence is.

TONY LINE

SENIOR CONSULTANT, HR GO ACCOUNTANCY RECRUITMENT Commence has provide us with the solution we need to manage our sales and marketing activities in a format that is easy to understand and use. Commence has also been flexible enough that we have been able to customize and maintain it without having to rely on external consultants. We are using Commence every day to improve our effectiveness. We are very satisfied and I would recommend Commence to any company looking to improve communication with their customers.

KEITH W. TORRANCE

DIRECTOR OF MARKETING, YKK (USA) INC. We selected Commence CRM as a solution for managing customer relationships and tracking our sales activity. The shared calendar does a good job of allowing internal staff to coordinate and schedule appointments and vacations. We also use it as our main dispatch calendar for our field technicians who provide on-site service and repair. Lastly, it is a great tool for customizing our event attendee lists, for use with tracking this information, as well as sending invitations. Commence is easy to use, extremely customizable and remotely accessible. We have been a customer for several years and the customer support has been excellent.

SHEENA WILLIAMS

SYSTEM ADMINISTRATOR, KOESTER The flexibility of Commence was the main reason we purchased the product and it has met our past and continues to meet our present requirements. Service and support from Commence has been exceptional for the five years we have been using the product. The technical support staff is knowledgeable, polite, professional and extremely

helpful.

STEVEN PALANGE, PRESIDENT & CEO TLIC WORLDWIDE, INC. We have been using Commence CRM software for more than a decade and it’s been the most reliable rock solid software for managing teams

of people.

MARC OGLESBY

SALES MANAGER, HEWLETT PACKARD Commence, is the most user friendly, logical and pretty system that I have ever used. Like an i-pod, Commence was intuitive in its operation. I will stop ranting now, but I just wanted to let you know how bloody fabulous Commence is.

TONY LINE

SENIOR CONSULTANT, HR GO ACCOUNTANCY RECRUITMENT Commence has provide us with the solution we need to manage our sales and marketing activities in a format that is easy to understand and use. Commence has also been flexible enough that we have been able to customize and maintain it without having to rely on external consultants. We are using Commence every day to improve our effectiveness. We are very satisfied and I would recommend Commence to any company looking to improve communication with their customers.

KEITH W. TORRANCE

DIRECTOR OF MARKETING, YKK (USA) INC. We selected Commence CRM as a solution for managing customer relationships and tracking our sales activity. The shared calendar does a good job of allowing internal staff to coordinate and schedule appointments and vacations. We also use it as our main dispatch calendar for our field technicians who provide on-site service and repair. Lastly, it is a great tool for customizing our event attendee lists, for use with tracking this information, as well as sending invitations. Commence is easy to use, extremely customizable and remotely accessible. We have been a customer for several years and the customer support has been excellent.

SHEENA WILLIAMS

SYSTEM ADMINISTRATOR, KOESTER The flexibility of Commence was the main reason we purchased the product and it has met our past and continues to meet our present requirements. Service and support from Commence has been exceptional for the five years we have been using the product. The technical support staff is knowledgeable, polite, professional and extremely

helpful.

STEVEN PALANGE, PRESIDENT & CEO TLIC WORLDWIDE, INC. We have been using Commence CRM software for more than a decade and it’s been the most reliable rock solid software for managing teams

of people.

MARC OGLESBY

SALES MANAGER, HEWLETT PACKARD

PreviousNext

COMMENCE CRM VS. COMPETITORS NOT SOLD YET? TAKE A LOOK AT COMMENCE CRM COMPARED TO OTHER INDUSTRY

LEADERS

COMMENCE CRM PROVIDES THE PERFECT BALANCE OF FUNCTIONALITY AND VALUE COMMENCE CLOUD CRM VS. SALESFORCE.COM

SALESFORCE.COM

Gartner scores Salesforce low on customer satisfaction, contract negotiation, and pricing flexibility. Salesforce users complain of low adoption across their organization, translating to business value not being realized. Built for enterprise and offers industrial-grade functionality and

interface.

COMMENCE CLOUD CRM FOR SMALL BUSINESS Premium review websites around the world rate Commence CRM highest for customer satisfaction and affordability. Commence CRM is rated highly by every customer for its simplicity and ease of use, subsequently maximizing adoption. Built for small businesses and offers an intuitive, visually appealing

layout.

COMMENCE CLOUD CRM VS. MICROSOFT DYNAMICS CRM MICROSOFT DYNAMICS CRM Analysts continue to receive complaints regarding performance issues with Dynamics due to its complex implementation model. Support has also been problematic for customers because the product is only offered via local value added resellers and is not directly supported by Microsoft. The product is built for larger organizations and is not customer

success focused.

COMMENCE CLOUD CRM FOR SMALL BUSINESS Commence CRM is built on industry-leading technology and has never received complaints regarding platform performance or reliability. Commence CRM is rated highly by every customer for its simplicity and ease of use, subsequently maximizing adoption. Built around customer success, Commence CRM has a highly acclaimed technical support desk and can be reached via phone or email anytime. Built for small businesses and offers an intuitive, visually appealing

layout.

COMMENCE CLOUD CRM VS. SUGARCRM

SUGARCRM

Leading analysts score SugarCRM low on reporting and analytics capabilities due to difficulty of use. SugarCRM customers report capability issues with account and contact

management module.

Lead generation is another area where SugarCRM customers express

dissatisfaction.

SugarCRM customer’s also complain of limited functionality in with the mobile application. COMMENCE CLOUD CRM FOR SMALL BUSINESS Commence CRM provides both pre-built and ad-hoc reporting features for micro and macro level analytics. No learning curve. Customers review Commence CRM’s account and contacts management module positively for ease-of-use and provision of a complete view. With advanced lead scoring and nurturing capabilities coupled with built-in web forms, Commence CRM has an industry-leading lead generation feature set. Commence Mobile CRM works seamlessly on Android, iPhone, Windows Phone, and Blackberry. COMMENCE CLOUD CRM VS. ZOHO CRM

ZOHO CRM

Zoho CRM customer’s often complain about limited functionality and flexibility with the product. In addition, getting timely responses to product-related questions and pricing negotiations is a problem. Zoho CRM caters to small businesses who have limited functional requirements and as a result, there are limited support services. COMMENCE CLOUD CRM FOR SMALL BUSINESS Commence CRM team is known for their focus on rapid response delivery, as seen in customer reviews Commence CRM was designed from the get-go to fill the middle-market gap for a CRM that balances value and functionality.

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877-266-6362 sales@commence.com

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