JOIN BULB | BULB

Join Bulb for affordable, renewable energy. Fair prices that stay fair. 100% renewable electricity and 100% carbon neutral gas. PAYING FOR YOUR ENERGY We encourage our members to pay by Direct Debit or, if they have a top up meter, by topping up. This helps us keep prices low for everyone. But, we recognise these payment methods don’t work for all our members. Learn more about the range of payment options available.

BULB ACCOUNT

Your Bulb energy account. Use your Bulb account to submit meter readings, contact us or access your statements. SIGNING IN TO YOUR BULB ACCOUNT Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

WE'RE INSTALLING SMART METERS FOR FREE We're only installing the latest SMETS2 meters, also known as second generation smart meters. That means you're free to switch away from Bulb in the future without losing any features on your smart meter or In-Home Display. Find out more about Bulb's smart

HOW TO GET IN TOUCH

Find out how to get help if: there's an emergency, such as a gas leak or supply outage. you've got a question about your energy, meters or anything to do with your Bulb account. you want to discuss your business’s energy needs. You can also try our Help Centre, where we answer most questions about Bulb. OFFSET YOUR CARBON FOOTPRINT The average footprint in the UK costs about £7 a month to offset with Bulb. Yours may be smaller if, say, you've switched to green energy. Or bigger, if you fly loads. Whatever the cost, your money funds projects reducing carbon emissions around the world. Work out how big your carbon footprint is.

SUBMIT A REQUEST

You can do things quicker in your Bulb account. If you pay monthly for your energy, you can submit meter readings, update your payment settings and more, without having to get in touch.

METER READINGS

Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

MOVING IN OR OUT

Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

JOIN BULB | BULB

Join Bulb for affordable, renewable energy. Fair prices that stay fair. 100% renewable electricity and 100% carbon neutral gas. PAYING FOR YOUR ENERGY We encourage our members to pay by Direct Debit or, if they have a top up meter, by topping up. This helps us keep prices low for everyone. But, we recognise these payment methods don’t work for all our members. Learn more about the range of payment options available.

BULB ACCOUNT

Your Bulb energy account. Use your Bulb account to submit meter readings, contact us or access your statements. SIGNING IN TO YOUR BULB ACCOUNT Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

WE'RE INSTALLING SMART METERS FOR FREE We're only installing the latest SMETS2 meters, also known as second generation smart meters. That means you're free to switch away from Bulb in the future without losing any features on your smart meter or In-Home Display. Find out more about Bulb's smart

HOW TO GET IN TOUCH

Find out how to get help if: there's an emergency, such as a gas leak or supply outage. you've got a question about your energy, meters or anything to do with your Bulb account. you want to discuss your business’s energy needs. You can also try our Help Centre, where we answer most questions about Bulb. OFFSET YOUR CARBON FOOTPRINT The average footprint in the UK costs about £7 a month to offset with Bulb. Yours may be smaller if, say, you've switched to green energy. Or bigger, if you fly loads. Whatever the cost, your money funds projects reducing carbon emissions around the world. Work out how big your carbon footprint is.

SUBMIT A REQUEST

You can do things quicker in your Bulb account. If you pay monthly for your energy, you can submit meter readings, update your payment settings and more, without having to get in touch.

METER READINGS

Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

MOVING IN OR OUT

Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

OFFSET YOUR CARBON FOOTPRINT The average footprint in the UK costs about £7 a month to offset with Bulb. Yours may be smaller if, say, you've switched to green energy. Or bigger, if you fly loads. Whatever the cost, your money funds projects reducing carbon emissions around the world. Work out how big your carbon footprint is.

MOVING IN OR OUT

Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

METER READINGS

Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

EXPORT PAYMENTS

Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M 3TQ. Our VAT number is 214948301. MOVING INTO A HOME THAT'S SUPPLIED BY BULB If you've moved into a home supplied by Bulb, just let us know you've moved in through our form . You'll create an account to pay for the energy you’re using. We'll ask you to do this even if: We’ll ask for your address and payment details, and you'll set up your sign-in details. Once that’s done, you’ll need to submit your first meter

PAYMENTS – BULB

How Bulb charges for energy usage. Changing your payments. How Bulb calculates your payments. If you're having trouble paying. Help managing your energy payments. Apply for help with your energy costs with Bulb's Energy Fund. If your bill looks higher than normal. Changing your monthly payment date. Offsetting your carbon footprint

with Bulb.

HOW TO MEASURE THE CARBON IMPACT OF WORKING FROM HOME Lighting: 10 watts X 1,500 people X 160 working hours each month = 2,400 kWh electricity. Together, that’s 36,000 kWh of electricity each month for all employees working from home. 36,000 kWh X 0.256 kg of CO2 = 9,216 kg of CO2. Working from home means charging laptops and using lights more than usual, which can cause emissions. SIGNING UP FOR EXPORT PAYMENTS We’ll pay you every 6 months, in April and October. You'll get: our exclusive rate of 5.57p per kWh if Bulb supplies your electricity. our standard rate of 3p per kWh if you get your electricity from another supplier. If you switch your electricity supplier while getting Export Payments with Bulb, the rate we pay you will change from the date GETTING YOUR METER CHANGED, REMOVED OR TESTED If you'd like to get new meters fitted, get in touch to let us know which type of service you need from the table below, and we'll book an appointment for you. The cost for the meter service can be added to your Bulb account and paid back in installments. If you're a landlord and prefer to be invoiced directly, let us know when you book the

appointment.

CHECK IF YOU’RE ELIGIBLE FOR BULB’S EV TARIFF Check if you’re eligible for Bulb’s EV TariffBulbPayments and referralsEV Tariff. In this article: If you charge your electric car at home more than 2 days a week, and can schedule your charging between 2am and 6am to make the most of off-peak rates, our EV Tariff is best for you. You could also benefit if you can shift at least 15%

of your

JOIN BULB | BULB

Join Bulb for affordable, renewable energy. Fair prices that stay fair. 100% renewable electricity and 100% carbon neutral gas. PAYING FOR YOUR ENERGY We encourage our members to pay by Direct Debit or, if they have a top up meter, by topping up. This helps us keep prices low for everyone. But, we recognise these payment methods don’t work for all our members. Learn more about the range of payment options available.

BULB ACCOUNT

Your Bulb energy account. Use your Bulb account to submit meter readings, contact us or access your statements. SIGNING IN TO YOUR BULB ACCOUNT Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

WE'RE INSTALLING SMART METERS FOR FREE We're only installing the latest SMETS2 meters, also known as second generation smart meters. That means you're free to switch away from Bulb in the future without losing any features on your smart meter or In-Home Display. Find out more about Bulb's smart

HOW TO GET IN TOUCH

Find out how to get help if: there's an emergency, such as a gas leak or supply outage. you've got a question about your energy, meters or anything to do with your Bulb account. you want to discuss your business’s energy needs. You can also try our Help Centre, where we answer most questions about Bulb. OFFSET YOUR CARBON FOOTPRINT The average footprint in the UK costs about £7 a month to offset with Bulb. Yours may be smaller if, say, you've switched to green energy. Or bigger, if you fly loads. Whatever the cost, your money funds projects reducing carbon emissions around the world. Work out how big your carbon footprint is.

SUBMIT A REQUEST

You can do things quicker in your Bulb account. If you pay monthly for your energy, you can submit meter readings, update your payment settings and more, without having to get in touch.

METER READINGS

Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

MOVING IN OR OUT

Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

JOIN BULB | BULB

Join Bulb for affordable, renewable energy. Fair prices that stay fair. 100% renewable electricity and 100% carbon neutral gas. PAYING FOR YOUR ENERGY We encourage our members to pay by Direct Debit or, if they have a top up meter, by topping up. This helps us keep prices low for everyone. But, we recognise these payment methods don’t work for all our members. Learn more about the range of payment options available.

BULB ACCOUNT

Your Bulb energy account. Use your Bulb account to submit meter readings, contact us or access your statements. SIGNING IN TO YOUR BULB ACCOUNT Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

WE'RE INSTALLING SMART METERS FOR FREE We're only installing the latest SMETS2 meters, also known as second generation smart meters. That means you're free to switch away from Bulb in the future without losing any features on your smart meter or In-Home Display. Find out more about Bulb's smart

HOW TO GET IN TOUCH

Find out how to get help if: there's an emergency, such as a gas leak or supply outage. you've got a question about your energy, meters or anything to do with your Bulb account. you want to discuss your business’s energy needs. You can also try our Help Centre, where we answer most questions about Bulb. OFFSET YOUR CARBON FOOTPRINT The average footprint in the UK costs about £7 a month to offset with Bulb. Yours may be smaller if, say, you've switched to green energy. Or bigger, if you fly loads. Whatever the cost, your money funds projects reducing carbon emissions around the world. Work out how big your carbon footprint is.

SUBMIT A REQUEST

You can do things quicker in your Bulb account. If you pay monthly for your energy, you can submit meter readings, update your payment settings and more, without having to get in touch.

METER READINGS

Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

MOVING IN OR OUT

Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

OFFSET YOUR CARBON FOOTPRINT The average footprint in the UK costs about £7 a month to offset with Bulb. Yours may be smaller if, say, you've switched to green energy. Or bigger, if you fly loads. Whatever the cost, your money funds projects reducing carbon emissions around the world. Work out how big your carbon footprint is.

MOVING IN OR OUT

Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

METER READINGS

Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

EXPORT PAYMENTS

Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M 3TQ. Our VAT number is 214948301. MOVING INTO A HOME THAT'S SUPPLIED BY BULB If you've moved into a home supplied by Bulb, just let us know you've moved in through our form . You'll create an account to pay for the energy you’re using. We'll ask you to do this even if: We’ll ask for your address and payment details, and you'll set up your sign-in details. Once that’s done, you’ll need to submit your first meter

PAYMENTS – BULB

How Bulb charges for energy usage. Changing your payments. How Bulb calculates your payments. If you're having trouble paying. Help managing your energy payments. Apply for help with your energy costs with Bulb's Energy Fund. If your bill looks higher than normal. Changing your monthly payment date. Offsetting your carbon footprint

with Bulb.

HOW TO MEASURE THE CARBON IMPACT OF WORKING FROM HOME Lighting: 10 watts X 1,500 people X 160 working hours each month = 2,400 kWh electricity. Together, that’s 36,000 kWh of electricity each month for all employees working from home. 36,000 kWh X 0.256 kg of CO2 = 9,216 kg of CO2. Working from home means charging laptops and using lights more than usual, which can cause emissions. SIGNING UP FOR EXPORT PAYMENTS We’ll pay you every 6 months, in April and October. You'll get: our exclusive rate of 5.57p per kWh if Bulb supplies your electricity. our standard rate of 3p per kWh if you get your electricity from another supplier. If you switch your electricity supplier while getting Export Payments with Bulb, the rate we pay you will change from the date GETTING YOUR METER CHANGED, REMOVED OR TESTED If you'd like to get new meters fitted, get in touch to let us know which type of service you need from the table below, and we'll book an appointment for you. The cost for the meter service can be added to your Bulb account and paid back in installments. If you're a landlord and prefer to be invoiced directly, let us know when you book the

appointment.

CHECK IF YOU’RE ELIGIBLE FOR BULB’S EV TARIFF Check if you’re eligible for Bulb’s EV TariffBulbPayments and referralsEV Tariff. In this article: If you charge your electric car at home more than 2 days a week, and can schedule your charging between 2am and 6am to make the most of off-peak rates, our EV Tariff is best for you. You could also benefit if you can shift at least 15%

of your

JOIN BULB | BULB

Join Bulb for affordable, renewable energy. Fair prices that stay fair. 100% renewable electricity and 100% carbon neutral gas.

BULB ACCOUNT

Your Bulb energy account. Use your Bulb account to submit meter readings, contact us or access your statements. SIGNING IN TO YOUR BULB ACCOUNT Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

HOW TO GET IN TOUCH

Find out how to get help if: there's an emergency, such as a gas leak or supply outage. you've got a question about your energy, meters or anything to do with your Bulb account. you want to discuss your business’s energy needs. You can also try our Help Centre, where we answer most questions about Bulb.

BULB

Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

METER READINGS

Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

SUBMIT A REQUEST

You can do things quicker in your Bulb account. If you pay monthly for your energy, you can submit meter readings, update your payment settings and more, without having to get in touch.

JOIN BULB | BULB

Join Bulb for affordable, renewable energy. Fair prices that stay fair. 100% renewable electricity and 100% carbon neutral gas.

BULB ACCOUNT

Your Bulb energy account. Use your Bulb account to submit meter readings, contact us or access your statements. SIGNING IN TO YOUR BULB ACCOUNT Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

HOW TO GET IN TOUCH

Find out how to get help if: there's an emergency, such as a gas leak or supply outage. you've got a question about your energy, meters or anything to do with your Bulb account. you want to discuss your business’s energy needs. You can also try our Help Centre, where we answer most questions about Bulb.

BULB

Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

METER READINGS

Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

SUBMIT A REQUEST

You can do things quicker in your Bulb account. If you pay monthly for your energy, you can submit meter readings, update your payment settings and more, without having to get in touch. GETTING A SMART METER INSTALLED If you haven’t got a smart meter, you can book an installation at any time in your Bulb account. We’ll ask you a few questions about your property, and then you can choose the best date and time for the engineer to come and fit your meters. If you’ve got a smart meter, but Bulb can’t read it, SUBMITTING METER READINGS You can submit meter readings in your Bulb account.Just click ‘Submit meter reading’ and then choose ‘Electricity’ or ‘Gas’. You can also submit meter readings using the Bulb app.And for most types of meter, the Bulb app can submit your reading for you using your phone's camera. Find out what to do if you're not sure how

to read your meter.

MOVING IN OR OUT

Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

HOW TO GET IN TOUCH

Find out how to get help if: there's an emergency, such as a gas leak or supply outage. you've got a question about your energy, meters or anything to do with your Bulb account. you want to discuss your business’s energy needs. You can also try our Help Centre, where we answer most questions about Bulb.

METER READINGS

Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

MANAGING YOUR ACCOUNT Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

SIGNING UP FOR EXPORT PAYMENTS We’ll pay you every 6 months, in April and October. You'll get: our exclusive rate of 5.57p per kWh if Bulb supplies your electricity. our standard rate of 3p per kWh if you get your electricity from another supplier. If you switch your electricity supplier while getting Export Payments with Bulb, the rate we pay you will change from the date

PAPER STATEMENTS

Paper statementsBulbExtra help for members. We offer paper statements as part of our free support services for members who need extra help. We can also send printed statements in large print or braille. For our other members, we send all documents by email. This helps us reduce our environmental impact and member costs. APPLY FOR HELP WITH YOUR ENERGY COSTS WITH BULB'S ENERGY Apply for help with your energy costs with Bulb's Energy FundBulbPayments and referralsPayments. In this article: Update: March 2021 - the Energy Fund is now closed for new applications. We'll announce new support when it's available. If you've already applied, we'll process your application and let you know what help we can offer

soon.

WHAT TO DO IF THE ACCOUNT HOLDER HAS PASSED AWAY a scanned copy or clear photograph of the death certificate. meter readings for the property, if you can get them. the email address, phone number and address of the person we should post the final statement to. whether the property is owned or rented, and the dates of the tenancy if rented (a copy of the tenancy agreement would be

useful, if

GETTING YOUR METER MOVED Getting your meter movedBulbMeters and readingsProblems and servicing. The process of getting your gas or electricity meter moved depends whether you want it moved: If your meter is on or in the ground, your network operator will need to alter the piping before we can move your meter. In some cases, the network operator may be able to move it WHAT TO DO WHEN YOU'RE MOVING HOUSE Head to your Bulb account to tell us you're moving out of your home.. You can do this by clicking 'Move out'. We'll ask when you’re moving out, and for final meter readings within 5 days of this date. We’ll send your final bill within a week after you move out. CONNECTING YOUR SMART METER'S IN-HOME DISPLAY (IHD) TO WI 1) Navigate through the controls to join the network. There are 3 different methods. Press the forward Arrow to make your choice and Menu/OK to select it. When asked, use the arrows to enter the password for your Wi-Fi network: Use the forward and back arrows to

JOIN BULB | BULB

Join Bulb for affordable, renewable energy. Fair prices that stay fair. 100% renewable electricity and 100% carbon neutral gas.

BULB ACCOUNT

Your Bulb energy account. Use your Bulb account to submit meter readings, contact us or access your statements. SIGNING IN TO YOUR BULB ACCOUNT Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

HOW TO GET IN TOUCH

Find out how to get help if: there's an emergency, such as a gas leak or supply outage. you've got a question about your energy, meters or anything to do with your Bulb account. you want to discuss your business’s energy needs. You can also try our Help Centre, where we answer most questions about Bulb.

BULB

Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

METER READINGS

Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

SUBMIT A REQUEST

You can do things quicker in your Bulb account. If you pay monthly for your energy, you can submit meter readings, update your payment settings and more, without having to get in touch. SUBMITTING METER READINGS You can submit meter readings in your Bulb account.Just click ‘Submit meter reading’ and then choose ‘Electricity’ or ‘Gas’. You can also submit meter readings using the Bulb app.And for most types of meter, the Bulb app can submit your reading for you using your phone's camera. Find out what to do if you're not sure how

to read your meter.

GETTING A SMART METER INSTALLED If you haven’t got a smart meter, you can book an installation at any time in your Bulb account. We’ll ask you a few questions about your property, and then you can choose the best date and time for the engineer to come and fit your meters. If you’ve got a smart meter, but Bulb can’t read it,

MOVING IN OR OUT

Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

JOIN BULB | BULB

Join Bulb for affordable, renewable energy. Fair prices that stay fair. 100% renewable electricity and 100% carbon neutral gas.

BULB ACCOUNT

Your Bulb energy account. Use your Bulb account to submit meter readings, contact us or access your statements. SIGNING IN TO YOUR BULB ACCOUNT Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

HOW TO GET IN TOUCH

Find out how to get help if: there's an emergency, such as a gas leak or supply outage. you've got a question about your energy, meters or anything to do with your Bulb account. you want to discuss your business’s energy needs. You can also try our Help Centre, where we answer most questions about Bulb.

BULB

Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

METER READINGS

Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

SUBMIT A REQUEST

You can do things quicker in your Bulb account. If you pay monthly for your energy, you can submit meter readings, update your payment settings and more, without having to get in touch. SUBMITTING METER READINGS You can submit meter readings in your Bulb account.Just click ‘Submit meter reading’ and then choose ‘Electricity’ or ‘Gas’. You can also submit meter readings using the Bulb app.And for most types of meter, the Bulb app can submit your reading for you using your phone's camera. Find out what to do if you're not sure how

to read your meter.

GETTING A SMART METER INSTALLED If you haven’t got a smart meter, you can book an installation at any time in your Bulb account. We’ll ask you a few questions about your property, and then you can choose the best date and time for the engineer to come and fit your meters. If you’ve got a smart meter, but Bulb can’t read it,

MOVING IN OR OUT

Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

HOW TO GET IN TOUCH

Find out how to get help if: there's an emergency, such as a gas leak or supply outage. you've got a question about your energy, meters or anything to do with your Bulb account. you want to discuss your business’s energy needs. You can also try our Help Centre, where we answer most questions about Bulb.

METER READINGS

Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

MANAGING YOUR ACCOUNT Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M

3TQ.

SIGNING UP FOR EXPORT PAYMENTS We’ll pay you every 6 months, in April and October. You'll get: our exclusive rate of 5.57p per kWh if Bulb supplies your electricity. our standard rate of 3p per kWh if you get your electricity from another supplier. If you switch your electricity supplier while getting Export Payments with Bulb, the rate we pay you will change from the date

PAPER STATEMENTS

Paper statementsBulbExtra help for members. We offer paper statements as part of our free support services for members who need extra help. We can also send printed statements in large print or braille. For our other members, we send all documents by email. This helps us reduce our environmental impact and member costs. APPLY FOR HELP WITH YOUR ENERGY COSTS WITH BULB'S ENERGY Apply for help with your energy costs with Bulb's Energy FundBulbPayments and referralsPayments. In this article: Update: March 2021 - the Energy Fund is now closed for new applications. We'll announce new support when it's available. If you've already applied, we'll process your application and let you know what help we can offer

soon.

WHAT TO DO IF THE ACCOUNT HOLDER HAS PASSED AWAY a scanned copy or clear photograph of the death certificate. meter readings for the property, if you can get them. the email address, phone number and address of the person we should post the final statement to. whether the property is owned or rented, and the dates of the tenancy if rented (a copy of the tenancy agreement would be

useful, if

GETTING YOUR METER MOVED Getting your meter movedBulbMeters and readingsProblems and servicing. The process of getting your gas or electricity meter moved depends whether you want it moved: If your meter is on or in the ground, your network operator will need to alter the piping before we can move your meter. In some cases, the network operator may be able to move it WHAT TO DO WHEN YOU'RE MOVING HOUSE Head to your Bulb account to tell us you're moving out of your home.. You can do this by clicking 'Move out'. We'll ask when you’re moving out, and for final meter readings within 5 days of this date. We’ll send your final bill within a week after you move out. CONNECTING YOUR SMART METER'S IN-HOME DISPLAY (IHD) TO WI 1) Navigate through the controls to join the network. There are 3 different methods. Press the forward Arrow to make your choice and Menu/OK to select it. When asked, use the arrows to enter the password for your Wi-Fi network: Use the forward and back arrows to

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MAKING ENERGY SIMPLER, CHEAPER, GREENER Green gas and electricity supplier. Rated 4.6 out of 5 on Trustpilot. Enter your postcodeGet a quote GREEN ENERGY FOR ALL We provide our members with 100% renewable electricity from solar, wind and hydro. And our gas is 100% carbon neutral too. We offset the emissions from the gas we supply by supporting carbon reduction projects around the world. Plus, we're one of the biggest buyers of green gas for homes in the UK so a chunk of our gas mix comes from renewable sources, too.

OUR GENERATORS

We buy our energy from renewable generators across the UK. Wherever possible, we have direct relationships with these generators to purchase their electricity. We buy the rest from the wholesale market. We source our electricity from wind, solar and hydro, and work with generators of all different sizes, from small-scale sites like Tyn y Cornel Hydro in Snowdonia to large-scale off-shore wind farms . Get to know our generators THE BEST KIND OF ENERGY Which do you choose: energy that harms the planet or energy that doesn't? Exactly. 100% of Bulb's electricity is renewable. And our gas is 100% carbon neutral. Win win. By going green, the average Bulb member lowers their carbon impact by 3.2 tonnes of CO2 a year. That's the hard work of around 1,590 trees . Read more about our energy Bulb supplies 100% renewable electricity

Bulb logo

100% green

Renewable electricity % Source: Data provided by Electricity Info

,

an independent energy information site All suppliers shown have been in the market for >10 years or have >1% market share, as defined by Ofgem

,

the energy regulator TRUSTING YOUR ENERGY SUPPLIER For us, giving great service is first, last and everything. We're chuffed to be rated 4.6 OUT OF 5 with over 60,000 REVIEWS on

Trustpilot.

FAIR PRICES THAT STAY FAIR We're not ones for complicated pricing. Our variable plans reflect the true cost of energy. And we don't do fixed contracts or exit fees, so you'll never pay more just for sticking around. We offer a fair price, green energy, nifty tools to manage your account and speedy service when you need it. We think of it as great value for money, which is why we don't hide how we stack up against the rest of the market. Green energy at a fair price

Bulb logo

100% green

� 1,085

Big Six standard tariff

Bulb

Others

Source: Data provided by Energy Helpline, an independent energy

switching site

Based on typical annual consumption of 2,900 kWh electricity and 12,000 kWh gas in the East Midlands region ONLY 2 MINUTES TO SWITCH AND WE'LL TAKE CARE OF THE REST Enter your postcodeGet a quote

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LEAVE IT TO US

We'll let your supplier know you're leaving. All you need to do is send us a meter reading.

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YOU'LL ALWAYS HAVE POWER Your energy supply will never be cut off while you're switching to us. A chainlink being broken WE'LL PAY YOUR EXIT FEES If your old supplier charges you for leaving, we'll refund you. KEEP ON TOP OF YOUR ENERGY Understanding your energy usage helps you to lower your bills, so we make it easy for you. Keep on top of your energy with your Bulb Account . Sign in online, or download the app. You can track your usage, submit meter readings and check your balance. And as part of our Community you can chat with other members and share ideas about Bulb. Including how we can improve - we know we're not perfect.

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DOING THE RIGHT THING As a certified B-Corp , we're working to demonstrate how business can be a force for good. For every new member that switches to Bulb, we donate £2 to Bulb Foundation which makes grants to charities and social enterprises tackling the climate crisis head on. ONLY 2 MINUTES TO SWITCH AND WE'LL TAKE CARE OF THE REST Enter your postcodeGet a quote

FIND US

Bulb

155 Bishopsgate

London EC2M 3TQ

ABOUT BULB

* Our mission

* Blog

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* Sign in

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Bulb Energy Limited is a company registered in England and Wales (No 08469555). Our registered address is 155 Bishopsgate, London, EC2M 3TQ. Our VAT number is 214948301. Bulb Energy Ltd is licensed to supply electricity and gas by Ofgem.