Skip to content

Try for free

Toggle navigation

HOME

* Products

* By Need

* Customer 360

* Sales

* Service

* Marketing

* Commerce

* Analytics

* Integration

* Platform

* Work.com

* Learning

* Employees

* Experiences

* Partner Ecosystem

* See all products >

* By Industry

* Financial Services * Healthcare & Life Sciences

* Public Sector

* Communications

* Manufacturing

* Consumer Goods

* See all industries >

* Small Business

* Small Business

* Support & Services

* Customer Success

* Pricing

* See product pricing >

* Resources

* Resource Center

* Blog

* Guides

* Research & Reports

* Videos

* Go to Resource Center >

* Learning

* Trailhead and Learning * Expert-led Learning * Salesforce Certification

* Career Paths

* Go to Free Online Learning

* Events

* Dreamforce

* Salesforce Live

* Webinars

* Customer Success events

* See all events >

* Hubs by Role

* for Developers

* for Admins

* Support

* Support

* Help

* Questions & Answers * Technical Documentation

* Success Plans

* Communities

* Trailblazer Community

* Partner Community

* IdeaExchange

* Services

* Professional Services

* Adoption Services

* See all services >

* Company

* About Salesforce

* Our Story

* What is Salesforce?

* Be a Trailblazer

* Leadership

* Global Offices

* Salesforce Ventures

* Our Values

* Trust

* Customer Success

* Innovation

* Equality

* Our Impact

* Stakeholder Capitalism * Environmental Sustainability * Ethical and Humane Use * Racial Equality and Justice

* Philanthropy

* Public Policy

* Workforce Development

* Careers & Culture

* Careers

* University Recruiting

* News

* Newsroom

* Analyst Reports

* Year in Review

* Investor Relations * Investor Relations * More Salesforce Brands

* Tableau

* MuleSoft

* Heroku

* Salesforce.org

* COVID-19

* Products

* Vaccine Cloud

* Work.com

* Salesforce Anywhere * Workplace Command Center * Emergency Response Management

* Contact Tracing

* External Data Integration * Data Hubs and Trackers * Leading Through Change with Data

* COVID-19 Data Hub

* COVID-19 Global Daily Tracker * Global Economy Data Track * Government Data Track * Healthcare Data Track

* Resources

* Reopen Your Business Safely

* B-Well Together

* Leading Through Change * Leading Through Change Blog * Trailhead Resources * AppExchange Resources * MuleSoft Resources

* Contact Us

* Contact Us

* Login

*

* Salesforce CRM

* Marketing Cloud

* Social Studio

* Trailhead

CALL US 1-800-667-6389

Contact Us

Login

*

LOGIN

*

Other Logins

Marketing Cloud, Trailhead...

Marketing Cloud

Social Studio

Trailhead

Try For Free

MARKETING CLOUD

* Overview

* Email Studio

* Journey Builder

* Interaction Studio

* Salesforce CDP

* Datorama

* Pardot

* Advertising Studio

* Mobile Studio

* Social Studio

* Google Marketing Platform * Content Management * Loyalty Management

* Pricing

* Getting Started

* Customer Stories

* Resources

* FAQ

QUESTIONS? CALL US 1-800-667-6389 Questions? CALL US 1-800-720-0371

Marketing Cloud

Overview Email Studio Journey Builder Interaction Studio Salesforce CDP Datorama Pardot Advertising Studio Mobile Studio Social Studio Google Marketing Platform Content Management Loyalty Management Pricing Getting Started Customer Stories Resources FAQ BUDDY MEDIA IS NOW PART OF SALESFORCE MARKETING CLOUD. Manage your social media marketing campaigns across networks and accounts from the world's most complete CRM platform.

LOGIN

Already a customer? Login to your Social Studio account here.

Login Now

DOCUMENTATION

See Marketing Cloud product documentation and resources.

Learn More

NEED HELP?

Do you have questions? We're here for you.

Contact Us

GUIDED TOUR

Explore Marketing Cloud's email, cross-channel, or ads and social solutions firsthand.

Take the Tour

SEE SOCIAL STUDIO IN ACTION. Watch this short video to see how every social interaction informs the customer experience with your brand.

Watch Demo

* Social listening

* Community engagement

* Publishing across

networks

* Monitoring performance

SOCIAL LISTENING

ANALYZE CONVERSATIONS FROM NEARLY ANY SOURCE TO SEE WHAT YOUR INDUSTRY AND FANS ARE SAYING. GATHER MARKET INTELLIGENCE. Gain relevant feedback across your marketing, service, and sales campaigns with reporting tied to your social accounts from the office or on our mobile app. SEARCH FOR ANY TOPIC OR BRAND. Watch for fresh topics and trends from convenient customizable dashboards — so your marketing activities are relevant. LEARN FROM REAL DISCUSSIONS. Drill down to the post level and catch every comment. Listen for consumer reviews and other mentions of your brand across social networks — and use these insights to drive your marketing

strategies.

TURN SOCIAL MEDIA INTO A DIGITAL FOCUS GROUP. Understand the changing needs of customers, react quickly to their concerns, and monitor machine-learning sentiment analysis. Then, take action without switching to a different platform. SEE HOW BRANDS GET REAL-TIME FEEDBACK THROUGH SOCIAL MEDIA. SEE HOW BRANDS GET REAL-TIME FEEDBACK THROUGH SOCIAL MEDIA. Learn the importance of developing a social media strategy based on

critical listening.

Get the e-book

COMMUNITY ENGAGEMENT RESPOND TO SOCIAL POSTS, MANAGE YOUR COMMUNITY, AND PROVIDE CUSTOMER

SUPPORT.

MANAGE ENGAGEMENT AT SCALE. Deploy a single platform for social media engagement and social reviews across every department in your company. Securely manage access and roles with user and team workspaces. STREAMLINE YOUR PROCESSES. With machine learning, gauge brand sentiment and prioritize posts — then automatically route customer activity to the appropriate role in either marketing, sales, or service. GET A SINGLE VIEW OF EACH CUSTOMER. Route social posts to your CRM platform to complete the picture of your customer across social, email, and other digital channels. PROVIDE CUSTOMER SERVICE VIA SOCIAL CHANNELS. Open and monitor service cases based on interactions and feedback on social. Understand the effectiveness of your activity with detailed reporting that includes response rates and customizable service-level

agreements.

GET NEED-TO-KNOW TIPS FOR SOCIAL MARKETERS. GET NEED-TO-KNOW TIPS FOR SOCIAL MARKETERS. Your customers spend more online time on social media than any other channel. Get 50 tips to mastering the channel here.

Get the e-book

PUBLISHING ACROSS NETWORKS CREATE AND APPROVE CONTENT FOR MULTIPLE SOCIAL NETWORKS AND ACCOUNTS — FROM DESKTOP OR MOBILE. MANAGE CONTENT ACROSS INTERNAL TEAMS. Securely manage your company’s entire social presence across teams. Create workspaces and access based on role or group to ensure brand

consistency.

COLLABORATE ON CAMPAIGNS. Draft, share, schedule, review, and approve content. Access stock photos, trending topics, and more — on your desktop or in a mobile

app.

ANALYZE PERFORMANCE. Intelligent reporting gives you a real-time snapshot on content, channel, and creative performance. Improve campaigns with a central view of all your social marketing.

GROW YOUR AUDIENCE.

Boost high-performing social posts with built-in social advertising. Reach new customers and markets.

Report

See how today’s marketing trends are shaping tomorrow’s strategy.

Get the report

MONITORING PERFORMANCE SEE LIVE DISPLAYS OF MARKETING, SALES, AND SERVICE ACTIVITY — AS WELL AS DATA FROM THIRD-PARTY SOURCES — WITH THE SALESFORCE COMMAND

CENTER.

VISUALIZE AND DELIVER DIGITAL INSIGHTS. Track customer interactions, brand health, and campaign results as they unfold before your eyes. Depict real-time customer feedback with

on-screen imagery.

HIGHLIGHT YOUR CUSTOMER’S VOICE. Keep a close eye on conversations to develop insights around real-time customer discussions. Display insights based on region, post popularity, and words commonly associated with your product. RESPOND TO CUSTOMERS INDIVIDUALLY. Get comprehensive multichannel views of every customer relationship — plus in-depth explorations of email campaigns, social care, and every brand journey. CUSTOMIZE YOUR COMMAND CENTER EXPERIENCE. Brand the overview of your products, events, and campaigns, then share your Command Center display on every screen in your office,

regardless of size.

Product Snapshot

Get the guide to the Salesforce Command Center.

Get the Guide

MARKETING RESOURCES

LEARN MORE ABOUT SOCIAL MEDIA MARKETING. The Social Customer Experience Playbook

guide

See how marketing, sales, and service can unite around the customer

with social.

get the guide

The Social Customer Experience Playbook BART humanizes its infrastructure on the cloud. Customer success story See how BART redefines what it means to be a responsive government

organization.

See the story

BART humanizes its infrastructure on the cloud. 4 Ways to Connect Social Personas to Customer Accounts and Deliver Seamless Experiences

Blog

Connect social personas to customer accounts and deliver seamless

experiences.

Read more

4 Ways to Connect Social Personas to Customer Accounts and Deliver Seamless Experiences

See all resources

QUESTIONS? WE’LL PUT YOU ON THE RIGHT PATH. Ask about Salesforce products, pricing, implementation, or anything else. Our knowledgeable reps are standing by, ready to help. Or check out our “Pricing and Packaging Guide” to learn more.

Contact us

Get the guide

OR CALL CALL US 1-800-667-6389 DIGITAL ADVERTISING SOFTWARE FROM SALESFORCE Salesforce Marketing Cloud helps maintain a relationship with your customers beyond your app and website. Use marketing tactics from our toolkit to boost your brand, build your community, and measure audience behavior. Improve brand loyalty, brand recognition, and conversions using comprehensive social media marketing software.

RELATED SEARCHES

Digital Marketing Software : Discover the #1 marketing software for consumer engagement at scale. Email Marketing : Get sophisticated email marketing software that delivers results. Audience Studio : Use Salesforce’s data management platform to unify your data and strengthen customer relationships across every touchpoint. Social Media Marketing

: Entice your

audience using powerful social media marketing tools. Our features can help you expand your social marketing capabilities and take your brand’s social presence to new heights. Geofencing Marketing

:

Learn about the power of geofencing and how to add it to your

marketing.

Mobile Marketing

: Mobile messaging

products to enhance your campaigns. What Is Marketing Automation?

: Learn from

these marketing automation examples, common applications, and best practices from Salesforce. CRM Hub : Find more related articles on the topic of CRM and how to best leverage this tool for your business needs. Improve Customer Service

:

Get top tips to improve customer service, which touches every aspect of your company, dependent on every single employee, vendor, and

leader.

POPULAR SEARCHES

Omnichannel Marketing Strategic Marketing Management Social Media Monitoring Email Marketing Examples

Bulk Email Software

Customer Segmentation

Digital Advertising

Journey Management

Lead Scoring

More about Marketing Cloud CALL US AT CALL US 1-800-667-6389 Call us at 1-800-667-6389 See all ways to contact us >

NEW TO SALESFORCE?

* What is CRM?

* Why Salesforce?

* Help Desk Software * Marketing Automation Software * Explore All Products * What is Cloud Computing?

* Customer Success

* Product Pricing

* Privacy for Salesforce Products

ABOUT SALESFORCE

* Our Story

* Newsroom

* Blog

* Careers

* Trust

* Salesforce.org

* Sustainability

* Investors

* Give us your Feedback

POPULAR LINKS

* New Release Features

* Salesforce Mobile

* Salesforce Checkout

* AppExchange

* Dreamforce

* CRM Software

* Salesforce LIVE

* Salesforce for Startups * Newsletter Sign-Up

WORLDWIDE

AMERICAS

* América Latina (Español) * Brasil (Português)

* Canada (English)

* Canada (Français) * United States (English) EUROPE, MIDDLE EAST, AND AFRICA * España (Español) * Deutschland (Deutsch) * France (Français)

* Italia (Italiano)

* Nederland (Nederlands)

* Sverige (Svenska)

* United Kingdom (English) * All other countries (English)

ASIA PACIFIC

* Australia (English)

* India (English)

* 日本 (日本語) * 中国 (简体中文) * 香港 (繁體中文) * 台灣 (繁體中文) * 한국 (한국어) * Malaysia (English) * ประเทศไทย (ไทย) * All other countries (English) � Copyright 2021 Salesforce.com, inc. All rights reserved . Various trademarks held by their respective owners. Salesforce.com, inc. Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

* Legal

* Terms of Service

* Privacy Information * Responsible Disclosure

* Trust

* Contact

* Cookie Preferences

CONTACT US

LET'S CHATLET'S CHAT COOKIE CONSENT MANAGER

*

GENERAL INFORMATION

*

REQUIRED COOKIES

*

FUNCTIONAL COOKIES

*

ADVERTISING COOKIES

GENERAL INFORMATION

We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.

Privacy Statement

REQUIRED COOKIES

Always Active

Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.

Cookies Details‎

FUNCTIONAL COOKIES

Functional Cookies

Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.

Cookies Details‎

ADVERTISING COOKIES

Advertising Cookies

Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based

advertising.

Cookies Details‎

BACK BUTTONBACK

Vendor Search

Filter Button

Consent Leg.Interest checkbox label label checkbox label label checkbox label label

*

33ACROSS

33ACROSS

View Third Party Cookies

*

Name

cookie name

Clear

checkbox label label

Apply Cancel

Save Settings

Accept All Cookies