BEACON HEALTH OPTIONSWHO WE AREMEMBERSBROKERSPROVIDERSSOLUTIONSCONTACT Beacon Lens is our expert-driven blog that focuses on the most pressing issues facing behavioral health care today. Joining expertise, thought leadership, and personal first-hand stories from our colleagues, Beacon Lens presents a fresh, unique take on all things behavioral health. May 6, 2021. Inaugural report: Disconnect

between increased

PROVIDERS | BEACON HEALTH OPTIONSBEACON CARE SERVICESCOMPLIANCE INFORMATIONBEACON BEHAVIORALSOLUTIONSPCP TOOLKIT Providers. Our mission and values guide the way we treat our providers, members and each other. They are at the heart of all we do. Beacon Health Options serves more than 40 million people across all 50 states. We welcome your continued commitment to participate in our network and encourage new providers to join us in our mission to help

people

PROVIDER PORTAL

Provider Portal. There is now a single point of entry for our provider portals. Additional Resources ProviderConnect. Makes routine tasks such as updating demographic information, processing claims, obtaining claims information, and verifying eligibility status easy and

convenient.

PROVIDERCONNECT

Please register for access. For assistance with any technical problems (such as connecting to or accessing the site) please call our e-Support Help Line at 888-247-9311 during business hours Monday through Friday 8AM - 6PM ET or you can email an Applications Support Specialist at e-supportservices@beaconhealthoptions.com. TELEHEALTH | BEACON HEALTH OPTIONS Consistent with American Telemedicine Association (ATA) guidelines, Telehealth can be delivered in a variety of settings. Services can include both initial evaluations and ongoing treatment, including both psychotherapies and medication management. Acuity can range from routine to emergent. This can be seen as an additional option for

those

BEACON HEALTH OPTIONS, LLC. if you have troubles logging into the portal, please clear the cookies

on your browser.

BEACON HEALTH OPTIONSWHO WE AREMEMBERSBROKERSPROVIDERSSOLUTIONSCONTACT Beacon Lens is our expert-driven blog that focuses on the most pressing issues facing behavioral health care today. Joining expertise, thought leadership, and personal first-hand stories from our colleagues, Beacon Lens presents a fresh, unique take on all things behavioral health. May 6, 2021. Inaugural report: Disconnect

between increased

PROVIDERS | BEACON HEALTH OPTIONSBEACON CARE SERVICESCOMPLIANCE INFORMATIONBEACON BEHAVIORALSOLUTIONSPCP TOOLKIT Providers. Our mission and values guide the way we treat our providers, members and each other. They are at the heart of all we do. Beacon Health Options serves more than 40 million people across all 50 states. We welcome your continued commitment to participate in our network and encourage new providers to join us in our mission to help

people

PROVIDER PORTAL

Provider Portal. There is now a single point of entry for our provider portals. Additional Resources ProviderConnect. Makes routine tasks such as updating demographic information, processing claims, obtaining claims information, and verifying eligibility status easy and

convenient.

PROVIDERCONNECT

Please register for access. For assistance with any technical problems (such as connecting to or accessing the site) please call our e-Support Help Line at 888-247-9311 during business hours Monday through Friday 8AM - 6PM ET or you can email an Applications Support Specialist at e-supportservices@beaconhealthoptions.com. TELEHEALTH | BEACON HEALTH OPTIONS Consistent with American Telemedicine Association (ATA) guidelines, Telehealth can be delivered in a variety of settings. Services can include both initial evaluations and ongoing treatment, including both psychotherapies and medication management. Acuity can range from routine to emergent. This can be seen as an additional option for

those

BEACON HEALTH OPTIONS, LLC. if you have troubles logging into the portal, please clear the cookies

on your browser.

PROVIDERS | BEACON HEALTH OPTIONS Providers. Our mission and values guide the way we treat our providers, members and each other. They are at the heart of all we do. Beacon Health Options serves more than 40 million people across all 50 states. We welcome your continued commitment to participate in our network and encourage new providers to join us in our mission to help

people

PROVIDER PORTAL

Provider Portal. There is now a single point of entry for our provider portals. Additional Resources ProviderConnect. Makes routine tasks such as updating demographic information, processing claims, obtaining claims information, and verifying eligibility status easy and

convenient.

BEACON HEALTH OPTIONS As a reminder, please ensure that you have completed your required Cultural Competency training. If you are a Practitioner, please visit

CAQH, update your

EMPLOYEE ASSISTANCE PROGRAM (EAP) Personal challenges rarely stay at home, and can overwhelm your employees and impact their productivity and well-being. Beacon’s award-winning Employee Assistance Program (EAP) helps employees and their family members cope with life’s toughest obstacles and issues

of daily living.

ANTHEM, INC. COMPLETES ACQUISITION OF BEACON HEALTH OPTIONS Anthem Foundation also announces new partnership with Mental Health America. Indianapolis – March 2, 2020 – Anthem, Inc. (NYSE:ANTM) today announced the completion of its acquisition of Beacon Health Options (Beacon), the largest independently held behavioral health organization in the country serving more than 36 million people across

all 50 states.

PROVIDENCE HEALTH PLAN Authorizations, Member Benefits, Eligibility Monday-Friday, 8 a.m.-5 p.m. PST. Main Customer Service numbers: Medicare – 503-574-8000,

800-603-2340

PROVIDER PORTAL

Provider Groups and Facilities may visit our provider portal or call our National Provider Service Line at 800-397-1630 to share your individual provider information. From this portal you can accomplish things like: Check member real-time eligibility. Submit and view claims statuses. View Authorizations.

EMPIRE PLAN

Additional New York Provider Training Resources. Monthly Webinar Calendar. Monthly Webinar Invite. Adverse Incident. Adverse Incident and Quality of Care Reporting Presentation Slides. Adverse Incident

Reporting Job Aid.

MEMBER RIGHTS

Member Rights. Your rights are important – learn about them here. Member Rights and Responsibilities. Derechos y Responsabilidades del

Miembro.

KAISER PERMANENTE

Kaiser Permanente FAQs. Behavioral Health Consultation Line. Teen Screen Program. Adult Behavioral Screening Program. Behavioral Health Provider/Primary Care Physician Communication Form Instructions. Behavioral Health/Primary Care Physician Communication Form. Medical Coordination Autism Referral Form. BEACON HEALTH OPTIONSWHO WE AREMEMBERSBROKERSPROVIDERSSOLUTIONSCONTACT Beacon Lens is our expert-driven blog that focuses on the most pressing issues facing behavioral health care today. Joining expertise, thought leadership, and personal first-hand stories from our colleagues, Beacon Lens presents a fresh, unique take on all things behavioral health. May 6, 2021. Inaugural report: Disconnect

between increased

PROVIDERS | BEACON HEALTH OPTIONSBEACON CARE SERVICESCOMPLIANCE INFORMATIONBEACON BEHAVIORALSOLUTIONSPCP TOOLKIT Providers. Our mission and values guide the way we treat our providers, members and each other. They are at the heart of all we do. Beacon Health Options serves more than 40 million people across all 50 states. We welcome your continued commitment to participate in our network and encourage new providers to join us in our mission to help

people

PROVIDER PORTAL

Provider Portal. There is now a single point of entry for our provider portals. Additional Resources ProviderConnect. Makes routine tasks such as updating demographic information, processing claims, obtaining claims information, and verifying eligibility status easy and

convenient.

PROVIDERCONNECT

Please register for access. For assistance with any technical problems (such as connecting to or accessing the site) please call our e-Support Help Line at 888-247-9311 during business hours Monday through Friday 8AM - 6PM ET or you can email an Applications Support Specialist at e-supportservices@beaconhealthoptions.com. BEACON HEALTH OPTIONS, LLC. if you have troubles logging into the portal, please clear the cookies

on your browser.

PROVIDER PORTAL

Provider Groups and Facilities may visit our provider portal or call our National Provider Service Line at 800-397-1630 to share your individual provider information. From this portal you can accomplish things like: Check member real-time eligibility. Submit and view claims statuses. View Authorizations. BEACON HEALTH OPTIONSWHO WE AREMEMBERSBROKERSPROVIDERSSOLUTIONSCONTACT Beacon Lens is our expert-driven blog that focuses on the most pressing issues facing behavioral health care today. Joining expertise, thought leadership, and personal first-hand stories from our colleagues, Beacon Lens presents a fresh, unique take on all things behavioral health. May 6, 2021. Inaugural report: Disconnect

between increased

PROVIDERS | BEACON HEALTH OPTIONSBEACON CARE SERVICESCOMPLIANCE INFORMATIONBEACON BEHAVIORALSOLUTIONSPCP TOOLKIT Providers. Our mission and values guide the way we treat our providers, members and each other. They are at the heart of all we do. Beacon Health Options serves more than 40 million people across all 50 states. We welcome your continued commitment to participate in our network and encourage new providers to join us in our mission to help

people

PROVIDER PORTAL

Provider Portal. There is now a single point of entry for our provider portals. Additional Resources ProviderConnect. Makes routine tasks such as updating demographic information, processing claims, obtaining claims information, and verifying eligibility status easy and

convenient.

PROVIDERCONNECT

Please register for access. For assistance with any technical problems (such as connecting to or accessing the site) please call our e-Support Help Line at 888-247-9311 during business hours Monday through Friday 8AM - 6PM ET or you can email an Applications Support Specialist at e-supportservices@beaconhealthoptions.com. BEACON HEALTH OPTIONS, LLC. if you have troubles logging into the portal, please clear the cookies

on your browser.

PROVIDER PORTAL

Provider Groups and Facilities may visit our provider portal or call our National Provider Service Line at 800-397-1630 to share your individual provider information. From this portal you can accomplish things like: Check member real-time eligibility. Submit and view claims statuses. View Authorizations. PROVIDERS | BEACON HEALTH OPTIONS Providers. Our mission and values guide the way we treat our providers, members and each other. They are at the heart of all we do. Beacon Health Options serves more than 40 million people across all 50 states. We welcome your continued commitment to participate in our network and encourage new providers to join us in our mission to help

people

PROVIDER PORTAL

Provider Portal. There is now a single point of entry for our provider portals. Additional Resources ProviderConnect. Makes routine tasks such as updating demographic information, processing claims, obtaining claims information, and verifying eligibility status easy and

convenient.

BEACON HEALTH OPTIONS As a reminder, please ensure that you have completed your required Cultural Competency training. If you are a Practitioner, please visit

CAQH, update your

TELEHEALTH | BEACON HEALTH OPTIONS Welcome to the Telehealth network-specific web page. Expanding upon the need for our providers to have the opportunity to use technology to break down their walls, we are pleased to share that we have added Telehealth services as an option for participating providers who meet the appropriate criteria. ANTHEM, INC. COMPLETES ACQUISITION OF BEACON HEALTH OPTIONS Anthem Foundation also announces new partnership with Mental Health America. Indianapolis – March 2, 2020 – Anthem, Inc. (NYSE:ANTM) today announced the completion of its acquisition of Beacon Health Options (Beacon), the largest independently held behavioral health organization in the country serving more than 36 million people across

all 50 states.

EMPLOYEE ASSISTANCE PROGRAM (EAP) Personal challenges rarely stay at home, and can overwhelm your employees and impact their productivity and well-being. Beacon’s award-winning Employee Assistance Program (EAP) helps employees and their family members cope with life’s toughest obstacles and issues

of daily living.

PROVIDER PORTAL

Provider Groups and Facilities may visit our provider portal or call our National Provider Service Line at 800-397-1630 to share your individual provider information. From this portal you can accomplish things like: Check member real-time eligibility. Submit and view claims statuses. View Authorizations. PROVIDENCE HEALTH PLAN Authorizations, Member Benefits, Eligibility Monday-Friday, 8 a.m.-5 p.m. PST. Main Customer Service numbers: Medicare – 503-574-8000,

800-603-2340

EMPIRE PLAN

Additional New York Provider Training Resources. Monthly Webinar Calendar. Monthly Webinar Invite. Adverse Incident. Adverse Incident and Quality of Care Reporting Presentation Slides. Adverse Incident

Reporting Job Aid.

MEMBER RIGHTS

Member Rights. Your rights are important – learn about them here. Member Rights and Responsibilities. Derechos y Responsabilidades del

Miembro.

BEACON HEALTH OPTIONSWHO WE AREMEMBERSBROKERSPROVIDERSSOLUTIONSCONTACT Beacon Lens is our expert-driven blog that focuses on the most pressing issues facing behavioral health care today. Joining expertise, thought leadership, and personal first-hand stories from our colleagues, Beacon Lens presents a fresh, unique take on all things behavioral health. May 6, 2021. Inaugural report: Disconnect

between increased

PROVIDER PORTAL

Provider Portal. There is now a single point of entry for our provider portals. Additional Resources ProviderConnect. Makes routine tasks such as updating demographic information, processing claims, obtaining claims information, and verifying eligibility status easy and

convenient.

BEACON HEALTH OPTIONS As a reminder, please ensure that you have completed your required Cultural Competency training. If you are a Practitioner, please visit

CAQH, update your

PROVIDERCONNECT

Please register for access. For assistance with any technical problems (such as connecting to or accessing the site) please call our e-Support Help Line at 888-247-9311 during business hours Monday through Friday 8AM - 6PM ET or you can email an Applications Support Specialist at e-supportservices@beaconhealthoptions.com. ANTHEM, INC. COMPLETES ACQUISITION OF BEACON HEALTH OPTIONS Anthem Foundation also announces new partnership with Mental Health America. Indianapolis – March 2, 2020 – Anthem, Inc. (NYSE:ANTM) today announced the completion of its acquisition of Beacon Health Options (Beacon), the largest independently held behavioral health organization in the country serving more than 36 million people across

all 50 states.

BEACON HEALTH OPTIONS, LLC. if you have troubles logging into the portal, please clear the cookies

on your browser.

BEACON HEALTH OPTIONS 10 . 1.02 About Beacon While Beacon Health Options, Inc. is licensed in numerous states as a third-party administrator and/or utilization review agent of behavioral health services, some of BeaconHealth Options, Inc.’s affiliates and

PROVIDER PORTAL

Provider Groups and Facilities may visit our provider portal or call our National Provider Service Line at 800-397-1630 to share your individual provider information. From this portal you can accomplish things like: Check member real-time eligibility. Submit and view claims statuses. View Authorizations. CULTURAL COMPETENCY TRAINING Training Goals Cultural CompetencyTraining 2 1. Define culture and cultural competence 2. Explain the benefits of clear communication 3. Address health care for various subcultures and populations 6 – CLAIM FILING REQUIREMENTS Timeliness. All claims must be submitted within ninety (90) days of the discharge date or date of service. However, we encourage providers to submit claims on a monthly basis. Claims that are not submitted within the 90-day timeframe will not be considered for reimbursement. Beacon’s standards for claim turnaround time are to pay “clean BEACON HEALTH OPTIONSWHO WE AREMEMBERSBROKERSPROVIDERSSOLUTIONSCONTACT Beacon Lens is our expert-driven blog that focuses on the most pressing issues facing behavioral health care today. Joining expertise, thought leadership, and personal first-hand stories from our colleagues, Beacon Lens presents a fresh, unique take on all things behavioral health. May 6, 2021. Inaugural report: Disconnect

between increased

PROVIDER PORTAL

Provider Portal. There is now a single point of entry for our provider portals. Additional Resources ProviderConnect. Makes routine tasks such as updating demographic information, processing claims, obtaining claims information, and verifying eligibility status easy and

convenient.

BEACON HEALTH OPTIONS As a reminder, please ensure that you have completed your required Cultural Competency training. If you are a Practitioner, please visit

CAQH, update your

PROVIDERCONNECT

Please register for access. For assistance with any technical problems (such as connecting to or accessing the site) please call our e-Support Help Line at 888-247-9311 during business hours Monday through Friday 8AM - 6PM ET or you can email an Applications Support Specialist at e-supportservices@beaconhealthoptions.com. ANTHEM, INC. COMPLETES ACQUISITION OF BEACON HEALTH OPTIONS Anthem Foundation also announces new partnership with Mental Health America. Indianapolis – March 2, 2020 – Anthem, Inc. (NYSE:ANTM) today announced the completion of its acquisition of Beacon Health Options (Beacon), the largest independently held behavioral health organization in the country serving more than 36 million people across

all 50 states.

BEACON HEALTH OPTIONS, LLC. if you have troubles logging into the portal, please clear the cookies

on your browser.

BEACON HEALTH OPTIONS 10 . 1.02 About Beacon While Beacon Health Options, Inc. is licensed in numerous states as a third-party administrator and/or utilization review agent of behavioral health services, some of BeaconHealth Options, Inc.’s affiliates and

PROVIDER PORTAL

Provider Groups and Facilities may visit our provider portal or call our National Provider Service Line at 800-397-1630 to share your individual provider information. From this portal you can accomplish things like: Check member real-time eligibility. Submit and view claims statuses. View Authorizations. CULTURAL COMPETENCY TRAINING Training Goals Cultural CompetencyTraining 2 1. Define culture and cultural competence 2. Explain the benefits of clear communication 3. Address health care for various subcultures and populations 6 – CLAIM FILING REQUIREMENTS Timeliness. All claims must be submitted within ninety (90) days of the discharge date or date of service. However, we encourage providers to submit claims on a monthly basis. Claims that are not submitted within the 90-day timeframe will not be considered for reimbursement. Beacon’s standards for claim turnaround time are to pay “clean PROVIDERS | BEACON HEALTH OPTIONS Providers. Our mission and values guide the way we treat our providers, members and each other. They are at the heart of all we do. Beacon Health Options serves more than 40 million people across all 50 states. We welcome your continued commitment to participate in our network and encourage new providers to join us in our mission to help

people

PROVIDER PORTAL

Provider Portal. There is now a single point of entry for our provider portals. Additional Resources ProviderConnect. Makes routine tasks such as updating demographic information, processing claims, obtaining claims information, and verifying eligibility status easy and

convenient.

BEACON’S MENTAL HEALTH SERVICES Beacon’s Mental Health Services. Beacon’s Mental Health and Substance Use Disorder (MHSUD) services give individuals and their families the help they need for depression, post-traumatic stress and anxiety disorders, phobias, substance use and more. We deliver innovative, flexible solutions that enable people to improve their

health and

PROVIDERCONNECT

If you have a technical question about ProviderConnect or EDI Claims Link, please contact the EDI Helpdesk. Phone: (888) 247-9311 from 8 a.m. – 6 p.m. ET. Fax: (866) 698-6032. E-mail: e-supportservices@beaconhealthoptions.com. Mailing Address: Beacon

Health Options.

ANTHEM, INC. COMPLETES ACQUISITION OF BEACON HEALTH OPTIONS Anthem Foundation also announces new partnership with Mental Health America. Indianapolis – March 2, 2020 – Anthem, Inc. (NYSE:ANTM) today announced the completion of its acquisition of Beacon Health Options (Beacon), the largest independently held behavioral health organization in the country serving more than 36 million people across

all 50 states.

PROVIDENCE HEALTH PLAN Authorizations, Member Benefits, Eligibility Monday-Friday, 8 a.m.-5 p.m. PST. Main Customer Service numbers: Medicare – 503-574-8000,

800-603-2340

PROVIDER PORTAL

Provider Groups and Facilities may visit our provider portal or call our National Provider Service Line at 800-397-1630 to share your individual provider information. From this portal you can accomplish things like: Check member real-time eligibility. Submit and view claims statuses. View Authorizations. CALIFORNIA | BEACON HEALTH OPTIONS Contact Us. Beacon Health Options 200 State Street Boston, MA 02109 Tel: 888-204-5581 Fax: 781-994-7600 CULTURAL COMPETENCY TRAINING Training Goals Cultural CompetencyTraining 2 1. Define culture and cultural competence 2. Explain the benefits of clear communication 3. Address health care for various subcultures and populations

BILLING GUIDE

Beacon Health Options of Pennsylvania Billing Guide Health Options Issued: July 2014 Rev. 9/29/2014; Rev. 9/30/2015; Rev. 10/18/2016; Rev. 3/12/2018; Rev. 1/11/2019; Rev. 6/27/19 BEACON HEALTH OPTIONSWHO WE AREMEMBERSBROKERSPROVIDERSSOLUTIONSCONTACT Beacon Lens is our expert-driven blog that focuses on the most pressing issues facing behavioral health care today. Joining expertise, thought leadership, and personal first-hand stories from our colleagues, Beacon Lens presents a fresh, unique take on all things behavioral health. May 6, 2021. Inaugural report: Disconnect

between increased

PROVIDER PORTAL

Provider Portal. There is now a single point of entry for our provider portals. Additional Resources ProviderConnect. Makes routine tasks such as updating demographic information, processing claims, obtaining claims information, and verifying eligibility status easy and

convenient.

BEACON HEALTH OPTIONS As a reminder, please ensure that you have completed your required Cultural Competency training. If you are a Practitioner, please visit

CAQH, update your

PROVIDERCONNECT

Please register for access. For assistance with any technical problems (such as connecting to or accessing the site) please call our e-Support Help Line at 888-247-9311 during business hours Monday through Friday 8AM - 6PM ET or you can email an Applications Support Specialist at e-supportservices@beaconhealthoptions.com. BEACON HEALTH OPTIONS, LLC. if you have troubles logging into the portal, please clear the cookies

on your browser.

ANTHEM, INC. COMPLETES ACQUISITION OF BEACON HEALTH OPTIONS Anthem Foundation also announces new partnership with Mental Health America. Indianapolis – March 2, 2020 – Anthem, Inc. (NYSE:ANTM) today announced the completion of its acquisition of Beacon Health Options (Beacon), the largest independently held behavioral health organization in the country serving more than 36 million people across

all 50 states.

BEACON HEALTH OPTIONS 10 . 1.02 About Beacon While Beacon Health Options, Inc. is licensed in numerous states as a third-party administrator and/or utilization review agent of behavioral health services, some of BeaconHealth Options, Inc.’s affiliates and

PROVIDER PORTAL

Provider Groups and Facilities may visit our provider portal or call our National Provider Service Line at 800-397-1630 to share your individual provider information. From this portal you can accomplish things like: Check member real-time eligibility. Submit and view claims statuses. View Authorizations. CULTURAL COMPETENCY TRAINING Training Goals Cultural CompetencyTraining 2 1. Define culture and cultural competence 2. Explain the benefits of clear communication 3. Address health care for various subcultures and populations 6 – CLAIM FILING REQUIREMENTS Timeliness. All claims must be submitted within ninety (90) days of the discharge date or date of service. However, we encourage providers to submit claims on a monthly basis. Claims that are not submitted within the 90-day timeframe will not be considered for reimbursement. Beacon’s standards for claim turnaround time are to pay “clean BEACON HEALTH OPTIONSWHO WE AREMEMBERSBROKERSPROVIDERSSOLUTIONSCONTACT Beacon Lens is our expert-driven blog that focuses on the most pressing issues facing behavioral health care today. Joining expertise, thought leadership, and personal first-hand stories from our colleagues, Beacon Lens presents a fresh, unique take on all things behavioral health. May 6, 2021. Inaugural report: Disconnect

between increased

PROVIDER PORTAL

Provider Portal. There is now a single point of entry for our provider portals. Additional Resources ProviderConnect. Makes routine tasks such as updating demographic information, processing claims, obtaining claims information, and verifying eligibility status easy and

convenient.

BEACON HEALTH OPTIONS As a reminder, please ensure that you have completed your required Cultural Competency training. If you are a Practitioner, please visit

CAQH, update your

PROVIDERCONNECT

Please register for access. For assistance with any technical problems (such as connecting to or accessing the site) please call our e-Support Help Line at 888-247-9311 during business hours Monday through Friday 8AM - 6PM ET or you can email an Applications Support Specialist at e-supportservices@beaconhealthoptions.com. BEACON HEALTH OPTIONS, LLC. if you have troubles logging into the portal, please clear the cookies

on your browser.

ANTHEM, INC. COMPLETES ACQUISITION OF BEACON HEALTH OPTIONS Anthem Foundation also announces new partnership with Mental Health America. Indianapolis – March 2, 2020 – Anthem, Inc. (NYSE:ANTM) today announced the completion of its acquisition of Beacon Health Options (Beacon), the largest independently held behavioral health organization in the country serving more than 36 million people across

all 50 states.

BEACON HEALTH OPTIONS 10 . 1.02 About Beacon While Beacon Health Options, Inc. is licensed in numerous states as a third-party administrator and/or utilization review agent of behavioral health services, some of BeaconHealth Options, Inc.’s affiliates and

PROVIDER PORTAL

Provider Groups and Facilities may visit our provider portal or call our National Provider Service Line at 800-397-1630 to share your individual provider information. From this portal you can accomplish things like: Check member real-time eligibility. Submit and view claims statuses. View Authorizations. CULTURAL COMPETENCY TRAINING Training Goals Cultural CompetencyTraining 2 1. Define culture and cultural competence 2. Explain the benefits of clear communication 3. Address health care for various subcultures and populations 6 – CLAIM FILING REQUIREMENTS Timeliness. All claims must be submitted within ninety (90) days of the discharge date or date of service. However, we encourage providers to submit claims on a monthly basis. Claims that are not submitted within the 90-day timeframe will not be considered for reimbursement. Beacon’s standards for claim turnaround time are to pay “clean PROVIDERS | BEACON HEALTH OPTIONS Providers. Our mission and values guide the way we treat our providers, members and each other. They are at the heart of all we do. Beacon Health Options serves more than 40 million people across all 50 states. We welcome your continued commitment to participate in our network and encourage new providers to join us in our mission to help

people

PROVIDER PORTAL

Provider Portal. There is now a single point of entry for our provider portals. Additional Resources ProviderConnect. Makes routine tasks such as updating demographic information, processing claims, obtaining claims information, and verifying eligibility status easy and

convenient.

BEACON’S MENTAL HEALTH SERVICES Beacon’s Mental Health Services. Beacon’s Mental Health and Substance Use Disorder (MHSUD) services give individuals and their families the help they need for depression, post-traumatic stress and anxiety disorders, phobias, substance use and more. We deliver innovative, flexible solutions that enable people to improve their

health and

PROVIDERCONNECT

If you have a technical question about ProviderConnect or EDI Claims Link, please contact the EDI Helpdesk. Phone: (888) 247-9311 from 8 a.m. – 6 p.m. ET. Fax: (866) 698-6032. E-mail: e-supportservices@beaconhealthoptions.com. Mailing Address: Beacon

Health Options.

ANTHEM, INC. COMPLETES ACQUISITION OF BEACON HEALTH OPTIONS Anthem Foundation also announces new partnership with Mental Health America. Indianapolis – March 2, 2020 – Anthem, Inc. (NYSE:ANTM) today announced the completion of its acquisition of Beacon Health Options (Beacon), the largest independently held behavioral health organization in the country serving more than 36 million people across

all 50 states.

ESERVICES & EDI

Contact. If you have a technical question about eServices, please contact the EDI Helpdesk: Phone: 888-247-9311. Monday through Friday between 8 a.m. and 6 p.m. ET. E-mail: e-support.services@beaconhealthoptions.com. PROVIDENCE HEALTH PLAN Authorizations, Member Benefits, Eligibility Monday-Friday, 8 a.m.-5 p.m. PST. Main Customer Service numbers: Medicare – 503-574-8000,

800-603-2340

CALIFORNIA | BEACON HEALTH OPTIONS Contact Us. Beacon Health Options 200 State Street Boston, MA 02109 Tel: 888-204-5581 Fax: 781-994-7600

PROVIDER PORTAL

Provider Groups and Facilities may visit our provider portal or call our National Provider Service Line at 800-397-1630 to share your individual provider information. From this portal you can accomplish things like: Check member real-time eligibility. Submit and view claims statuses. View Authorizations.

BILLING GUIDE

Beacon Health Options of Pennsylvania Billing Guide Health Options Issued: July 2014 Rev. 9/29/2014; Rev. 9/30/2015; Rev. 10/18/2016; Rev. 3/12/2018; Rev. 1/11/2019; Rev. 6/27/19 Mobile Site Search Search Field

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FOR MEMBERS

Putting people at the center, we built a strong network of doctors, nurses, advocates, and mentors filling members' health needs.

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FOR PROVIDERS

Our providers are vital to the services we offer our 40 million members so they can live their lives to the fullest potential.

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BEACON LENS

Beacon Lens is our expert-driven blog that focuses on the most pressing issues facing behavioral health care today. Joining expertise, thought leadership, and personal first-hand stories from our colleagues, Beacon Lens presents a fresh, unique take on all things behavioral health.

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June 3, 2021

Compassionately and effectively responding to behavioral health crisis

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May 27, 2021

Mental health professionals: Remember to take care of yourself

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May 25, 2021

When substance use and pregnancy collide

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May 20, 2021

Reducing health disparities through culturally competent care

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May 18, 2021

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