NATURAL LANGUAGE PROCESSING, AI-POWERED SEARCH & TEXTTHE ATTIVIO PLATFORMRESOURCES CENTERABOUT ATTIVIOCAREERSNEWSCONTACT US NLP understands the intent of the user’s issue as they type and finds the most appropriate answer across your corpus of resolutions. Chat Assist. Give your agents the boost they need to find answers to questions during a live chat session. Attivio understands the intent and sentiment of your user’s dialog, and can quickly surface

relevant

COGNITIVE SEARCH & INSIGHT PLATFORM The Attivio Cognitive Search and Insight Platform combines self-learning technologies such as natural language processing, machine learning, and knowledge graphing to deliver a contextualized search and discovery experience with a secure enterprise platform. The Attivio Platform indexes and analyzes enterprise data and content,

regardless of

COGNITIVE SEARCH AND INSIGHT BLOG ConnectHer, Attivio’s women’s group, held its first fireside chat featuring our female C-Suite leaders, Allyson Barr (Chief Marketing Officer) and Dorit Zilbershot (Chief Product Officer). A co-op student from Northeastern University, Veena Iyer, hosted this inspiring talk, demonstrating our value Embrace Challenge with Confidence.

ATTIVIO CUSTOMERS

ATTIVIO CASE STUDIES FEATURING SOME OF THE WORLD'S TOP BRANDS. Attivio helps build a unified, comprehensive, and insightful view of Citi clients. Thermo Fisher turned to Attivio to help it improve sales opportunity and customer satisfaction reporting. Attivio helps UBS deliver superior service to global investment banking clients. PLATFORM DEPLOYMENT OPTIONS The Attivio Platform is designed to scale up to handle very large solutions, such as email archives containing hundreds of millions of records. High volume deployments typically run in a Hadoop cluster. Attivio is certified to run on both Hortonworks and Cloudera.

CONTACT ATTIVIO

Contact Attivio. Find out how we can help you unlock the value hidden in your information. BIG NEWS: SERVICENOW ACQUIRES ATTIVIO IP AND SELECT R&D We’re delighted to share with you some momentous news today: Attivio’s IP, core technology, and select R&D talent have been acquired by ServiceNow, the leading digital workflow company making work, work better for people.. ServiceNow’s cloud‑based platform delivers IT, Customer and Employee workflow solutions that create great experiences and unlock productivity.

AI-POWERED SEARCH

AI-Powered Search. Using machine learning in customer support equates to taking your most experienced rep – someone with years of experience responding to customer questions – and making her/him exponentially faster. Taken a step further, machine learning allows you to replicate their expertise and newfound proficiency amongst all

of your reps.

HOW TO IMPLEMENT ELITE ITSM IN YOUR ORGANIZATION Last week we looked at three reasons why call deflection is vital for your customer support efforts. While it may not always be correct to think of your employees as customers, when it comes to internal support and ITSM, it’s reasonable to draw a parallel between your customer support organization and your internal support system. FACING THE CHALLENGES OF AML REGULATIONS Facing the Challenges of Anti-Money Laundering Regulations. To stay in compliance with rapidly expanding international, federal, and local AML regulations and avoid what can be career- and business-ending consequences, companies face the seemingly Herculean task of investigating every suspicious financial transaction, which can number

in the

NATURAL LANGUAGE PROCESSING, AI-POWERED SEARCH & TEXTTHE ATTIVIO PLATFORMRESOURCES CENTERABOUT ATTIVIOCAREERSNEWSCONTACT US NLP understands the intent of the user’s issue as they type and finds the most appropriate answer across your corpus of resolutions. Chat Assist. Give your agents the boost they need to find answers to questions during a live chat session. Attivio understands the intent and sentiment of your user’s dialog, and can quickly surface

relevant

COGNITIVE SEARCH & INSIGHT PLATFORM The Attivio Cognitive Search and Insight Platform combines self-learning technologies such as natural language processing, machine learning, and knowledge graphing to deliver a contextualized search and discovery experience with a secure enterprise platform. The Attivio Platform indexes and analyzes enterprise data and content,

regardless of

COGNITIVE SEARCH AND INSIGHT BLOG ConnectHer, Attivio’s women’s group, held its first fireside chat featuring our female C-Suite leaders, Allyson Barr (Chief Marketing Officer) and Dorit Zilbershot (Chief Product Officer). A co-op student from Northeastern University, Veena Iyer, hosted this inspiring talk, demonstrating our value Embrace Challenge with Confidence.

ATTIVIO CUSTOMERS

ATTIVIO CASE STUDIES FEATURING SOME OF THE WORLD'S TOP BRANDS. Attivio helps build a unified, comprehensive, and insightful view of Citi clients. Thermo Fisher turned to Attivio to help it improve sales opportunity and customer satisfaction reporting. Attivio helps UBS deliver superior service to global investment banking clients. PLATFORM DEPLOYMENT OPTIONS The Attivio Platform is designed to scale up to handle very large solutions, such as email archives containing hundreds of millions of records. High volume deployments typically run in a Hadoop cluster. Attivio is certified to run on both Hortonworks and Cloudera.

CONTACT ATTIVIO

Contact Attivio. Find out how we can help you unlock the value hidden in your information. BIG NEWS: SERVICENOW ACQUIRES ATTIVIO IP AND SELECT R&D We’re delighted to share with you some momentous news today: Attivio’s IP, core technology, and select R&D talent have been acquired by ServiceNow, the leading digital workflow company making work, work better for people.. ServiceNow’s cloud‑based platform delivers IT, Customer and Employee workflow solutions that create great experiences and unlock productivity.

AI-POWERED SEARCH

AI-Powered Search. Using machine learning in customer support equates to taking your most experienced rep – someone with years of experience responding to customer questions – and making her/him exponentially faster. Taken a step further, machine learning allows you to replicate their expertise and newfound proficiency amongst all

of your reps.

HOW TO IMPLEMENT ELITE ITSM IN YOUR ORGANIZATION Last week we looked at three reasons why call deflection is vital for your customer support efforts. While it may not always be correct to think of your employees as customers, when it comes to internal support and ITSM, it’s reasonable to draw a parallel between your customer support organization and your internal support system. FACING THE CHALLENGES OF AML REGULATIONS Facing the Challenges of Anti-Money Laundering Regulations. To stay in compliance with rapidly expanding international, federal, and local AML regulations and avoid what can be career- and business-ending consequences, companies face the seemingly Herculean task of investigating every suspicious financial transaction, which can number

in the

COGNITIVE SEARCH & INSIGHT PLATFORM The Attivio Cognitive Search and Insight Platform combines self-learning technologies such as natural language processing, machine learning, and knowledge graphing to deliver a contextualized search and discovery experience with a secure enterprise platform. The Attivio Platform indexes and analyzes enterprise data and content,

regardless of

ATTIVIO CUSTOMERS

ATTIVIO CASE STUDIES FEATURING SOME OF THE WORLD'S TOP BRANDS. Attivio helps build a unified, comprehensive, and insightful view of Citi clients. Thermo Fisher turned to Attivio to help it improve sales opportunity and customer satisfaction reporting. Attivio helps UBS deliver superior service to global investment banking clients. PLATFORM DEPLOYMENT OPTIONS The Attivio Platform is designed to scale up to handle very large solutions, such as email archives containing hundreds of millions of records. High volume deployments typically run in a Hadoop cluster. Attivio is certified to run on both Hortonworks and Cloudera.

ENTERPRISE SEARCH

Attivio’s platform brings together 100% of the information you need increase the certainty of your insights and decisions. Attivio catalogs every data source – structured and unstructured, internal and external, centralized and distributed – powering proven, strategic solutions for the world’s leading brands. CUSTOMER SUPPORT SEARCH PLATFORM The Attivio Platform combines self-learning technologies, such as natural language processing, text analytics, and machine learning to deliver a powerful search and discovery experience. With an automated information delivery system working behind the scenes, you can accelerate time to resolution.

RESOURCES CENTER

While chatbots are prevalent, they have yet to fully live up to their full promise of providing timely answers to a wide range of questions. The problem: most of today’s chatbots lack the ability to provide answers that are accurate, relevant, and contextual. MODERN DATA ARCHITECTURE Unify All Enterprise Information with a Virtual Data Catalog. A data catalog is a core component of the Modern Data Architecture. It enables self-service data access, regardless of source storage, so that organizations can continually derive value from their information assets, even as other components of the data stack shift, change, and

modernize.

COMMUNICATION ANALYTICS Monitors all sources of communication, including social media, chat, text messages, email, trading activities, financial news, and more. Identifies trends and patterns with advanced machine learning techniques. Triggers alerts with a finely tuned policy-based

AI-POWERED SEARCH

AI-Powered Search. Using machine learning in customer support equates to taking your most experienced rep – someone with years of experience responding to customer questions – and making her/him exponentially faster. Taken a step further, machine learning allows you to replicate their expertise and newfound proficiency amongst all

of your reps.

HP AUTONOMY IDOL REPLACEMENT Don’t just replace a legacy solution. Take the opportunity to upgrade and innovate. Attivio offers: Cognitive capabilities. The Attivio Platform combines self-learning technologies such as indexing, natural language processing, and machine learning to help you find answers, connect people, and recommend content. Best-in-class

security.

NATURAL LANGUAGE PROCESSING, AI-POWERED SEARCH & TEXTTHE ATTIVIO PLATFORMRESOURCES CENTERABOUT ATTIVIOCAREERSNEWSCONTACT US NLP understands the intent of the user’s issue as they type and finds the most appropriate answer across your corpus of resolutions. Chat Assist. Give your agents the boost they need to find answers to questions during a live chat session. Attivio understands the intent and sentiment of your user’s dialog, and can quickly surface

relevant

COGNITIVE SEARCH & INSIGHT PLATFORM The Attivio Cognitive Search and Insight Platform combines self-learning technologies such as natural language processing, machine learning, and knowledge graphing to deliver a contextualized search and discovery experience with a secure enterprise platform. The Attivio Platform indexes and analyzes enterprise data and content,

regardless of

COGNITIVE SEARCH AND INSIGHT BLOG ConnectHer, Attivio’s women’s group, held its first fireside chat featuring our female C-Suite leaders, Allyson Barr (Chief Marketing Officer) and Dorit Zilbershot (Chief Product Officer). A co-op student from Northeastern University, Veena Iyer, hosted this inspiring talk, demonstrating our value Embrace Challenge with Confidence.

RESOURCES CENTER

While chatbots are prevalent, they have yet to fully live up to their full promise of providing timely answers to a wide range of questions. The problem: most of today’s chatbots lack the ability to provide answers that are accurate, relevant, and contextual. SEARCH UI TOOLKIT (SUIT) Download SUIT. Quickly build a search application with a full-fledged UI. Download the toolkit and start building immediately, using Attivio, Elasticsearch, or Solr as the backend. Contribute back to the community to help enrich the capabilities. Get it at GitHub. BIG NEWS: SERVICENOW ACQUIRES ATTIVIO IP AND SELECT R&D We’re delighted to share with you some momentous news today: Attivio’s IP, core technology, and select R&D talent have been acquired by ServiceNow, the leading digital workflow company making work, work better for people.. ServiceNow’s cloud‑based platform delivers IT, Customer and Employee workflow solutions that create great experiences and unlock productivity. SERVICENOW | ATTIVIO Elevate. servicenow. Elevate, our new suite of apps for ServiceNow, was selected as a winner in the annual Stevie Awards for Sales and Customer Service. Elevate took bronze in the New IVR or Web Service Solution category. Despite being new to the market, the judges were impressed by the product and the early progress made by the team. TEST OUR ROI CALCULATOR FOR CALL DEFLECTION AND AGENT ASSIST Here is an example of the ROI calculator in action. It is measuring two KPIs for a customer support organization we recently helped: The first calculates the savings that could result from better self-service and call deflection. If they launch an Attivio powered self-service customer portal and only 5% of their customer inquiries

(a

HOW TO IMPLEMENT ELITE ITSM IN YOUR ORGANIZATION Last week we looked at three reasons why call deflection is vital for your customer support efforts. While it may not always be correct to think of your employees as customers, when it comes to internal support and ITSM, it’s reasonable to draw a parallel between your customer support organization and your internal support system. FACING THE CHALLENGES OF AML REGULATIONS Facing the Challenges of Anti-Money Laundering Regulations. To stay in compliance with rapidly expanding international, federal, and local AML regulations and avoid what can be career- and business-ending consequences, companies face the seemingly Herculean task of investigating every suspicious financial transaction, which can number

in the

NATURAL LANGUAGE PROCESSING, AI-POWERED SEARCH & TEXTTHE ATTIVIO PLATFORMRESOURCES CENTERABOUT ATTIVIOCAREERSNEWSCONTACT US NLP understands the intent of the user’s issue as they type and finds the most appropriate answer across your corpus of resolutions. Chat Assist. Give your agents the boost they need to find answers to questions during a live chat session. Attivio understands the intent and sentiment of your user’s dialog, and can quickly surface

relevant

COGNITIVE SEARCH & INSIGHT PLATFORM The Attivio Cognitive Search and Insight Platform combines self-learning technologies such as natural language processing, machine learning, and knowledge graphing to deliver a contextualized search and discovery experience with a secure enterprise platform. The Attivio Platform indexes and analyzes enterprise data and content,

regardless of

COGNITIVE SEARCH AND INSIGHT BLOG ConnectHer, Attivio’s women’s group, held its first fireside chat featuring our female C-Suite leaders, Allyson Barr (Chief Marketing Officer) and Dorit Zilbershot (Chief Product Officer). A co-op student from Northeastern University, Veena Iyer, hosted this inspiring talk, demonstrating our value Embrace Challenge with Confidence.

RESOURCES CENTER

While chatbots are prevalent, they have yet to fully live up to their full promise of providing timely answers to a wide range of questions. The problem: most of today’s chatbots lack the ability to provide answers that are accurate, relevant, and contextual. SEARCH UI TOOLKIT (SUIT) Download SUIT. Quickly build a search application with a full-fledged UI. Download the toolkit and start building immediately, using Attivio, Elasticsearch, or Solr as the backend. Contribute back to the community to help enrich the capabilities. Get it at GitHub. BIG NEWS: SERVICENOW ACQUIRES ATTIVIO IP AND SELECT R&D We’re delighted to share with you some momentous news today: Attivio’s IP, core technology, and select R&D talent have been acquired by ServiceNow, the leading digital workflow company making work, work better for people.. ServiceNow’s cloud‑based platform delivers IT, Customer and Employee workflow solutions that create great experiences and unlock productivity. SERVICENOW | ATTIVIO Elevate. servicenow. Elevate, our new suite of apps for ServiceNow, was selected as a winner in the annual Stevie Awards for Sales and Customer Service. Elevate took bronze in the New IVR or Web Service Solution category. Despite being new to the market, the judges were impressed by the product and the early progress made by the team. TEST OUR ROI CALCULATOR FOR CALL DEFLECTION AND AGENT ASSIST Here is an example of the ROI calculator in action. It is measuring two KPIs for a customer support organization we recently helped: The first calculates the savings that could result from better self-service and call deflection. If they launch an Attivio powered self-service customer portal and only 5% of their customer inquiries

(a

HOW TO IMPLEMENT ELITE ITSM IN YOUR ORGANIZATION Last week we looked at three reasons why call deflection is vital for your customer support efforts. While it may not always be correct to think of your employees as customers, when it comes to internal support and ITSM, it’s reasonable to draw a parallel between your customer support organization and your internal support system. FACING THE CHALLENGES OF AML REGULATIONS Facing the Challenges of Anti-Money Laundering Regulations. To stay in compliance with rapidly expanding international, federal, and local AML regulations and avoid what can be career- and business-ending consequences, companies face the seemingly Herculean task of investigating every suspicious financial transaction, which can number

in the

ATTIVIO: COGNITIVE SEARCH AND INSIGHT Attivio is the leading cognitive search & insight platform company. Our mission is to put search at the core of every enterprise. By easily integrating every data source into one always-learning platform, Attivio enables Fortune 500 enterprises to answer the most complex questions, by providing immediate insight across all of their

information

ATTIVIO CUSTOMERS

ATTIVIO CASE STUDIES FEATURING SOME OF THE WORLD'S TOP BRANDS. Attivio helps build a unified, comprehensive, and insightful view of Citi clients. Thermo Fisher turned to Attivio to help it improve sales opportunity and customer satisfaction reporting. Attivio helps UBS deliver superior service to global investment banking clients.

RESOURCES CENTER

While chatbots are prevalent, they have yet to fully live up to their full promise of providing timely answers to a wide range of questions. The problem: most of today’s chatbots lack the ability to provide answers that are accurate, relevant, and contextual. KNOWLEDGE MANAGEMENT Attivio offers easy-to-deploy small, medium, and large bundles that adapt to all types of Knowledge Management initiatives. The offering includes: A packaged KM solution built on the Attivio Cognitive Search and Insight Platform with an intuitive search UI. A full set of commonly used KM connectors, such as SharePoint, Jive, Confluence, Box SEARCH UI TOOLKIT (SUIT) Download SUIT. Quickly build a search application with a full-fledged UI. Download the toolkit and start building immediately, using Attivio, Elasticsearch, or Solr as the backend. Contribute back to the community to help enrich the capabilities. Get it at GitHub. MICROSOFT FAST REPLACEMENT Our customers’ success says it all. National Instruments replaced Microsoft FAST with the Attivio Platform to power its eCommerce, Intranet, and CRM search. The Attivio Platform provided a superior cost-benefit profile and a much faster time-to-value than

ENTERPRISE SEARCH

Enterprise Search. In case you missed it, here’s a recap of last week’s webinar, New Modules in the Attivio Platform, presented by Attivio’s Director of Solution Architecture, Brian Flynn. During the session, Brian reviewed two new modules that are included in the Attivio platform: Query Frames and the Search UI Toolkit, or

“SUIT” for

ADVANTAGES OF UNIFYING VERSUS MIGRATING DATA IN Elevate for ServiceNow is a set of certified applications available for download in the SN store and immediately unifies your SN knowledge and external data sources. Elevate is a secure and simple solution that delivers value to all stages of the ITSM, CSM and HRSD workflows. Contact us to learn how we can help you avoid that dreaded migration! CONNECTHER HOSTS ITS FIRST FIRESIDE CHAT ConnectHer, Attivio’s women’s group, held its first fireside chat featuring our female C-Suite leaders, Allyson Barr (Chief Marketing Officer) and Dorit Zilbershot (Chief Product Officer). A co-op student from Northeastern University, Veena Iyer, hosted this inspiring talk, demonstrating our value Embrace Challenge with Confidence. COMMUNICATION MONITORING AND REGULATORY COMPLIANCE IN FIN Communication Monitoring and Regulatory Compliance in Fin Serv. Financial services organizations know that failure to effectively monitor trade communications exposes them to a tremendous amount of risk. Whether the risk is driven by the dissemination of sensitive information, inappropriate employee behavior, or a violation of

regulatory

NATURAL LANGUAGE PROCESSING, AI-POWERED SEARCH & TEXTTHE ATTIVIO PLATFORMRESOURCES CENTERABOUT ATTIVIOCAREERSNEWSCONTACT USATTIVIO SEARCHATTIVO SEARCHATTIVIO INCSEARCHUI ATTIVIOATTIVIO STOCKATTIVIO

ACQUISITION

NLP understands the intent of the user’s issue as they type and finds the most appropriate answer across your corpus of resolutions. Chat Assist. Give your agents the boost they need to find answers to questions during a live chat session. Attivio understands the intent and sentiment of your user’s dialog, and can quickly surface

relevant

COGNITIVE SEARCH & INSIGHT PLATFORM The Attivio Cognitive Search and Insight Platform combines self-learning technologies such as natural language processing, machine learning, and knowledge graphing to deliver a contextualized search and discovery experience with a secure enterprise platform. The Attivio Platform indexes and analyzes enterprise data and content,

regardless of

ATTIVIO: COGNITIVE SEARCH AND INSIGHTATTIVIO SEARCHATTIVIO INCATTIVIO STOCKATTIVIO ACQUISITIONATTIVIO LUCIDWORKSATTIVIO SERVICENOW Attivio is the leading cognitive search & insight platform company. Our mission is to put search at the core of every enterprise. By easily integrating every data source into one always-learning platform, Attivio enables Fortune 500 enterprises to answer the most complex questions, by providing immediate insight across all of their

information

ATTIVIO CUSTOMERS

ATTIVIO CASE STUDIES FEATURING SOME OF THE WORLD'S TOP BRANDS. Attivio helps build a unified, comprehensive, and insightful view of Citi clients. Thermo Fisher turned to Attivio to help it improve sales opportunity and customer satisfaction reporting. Attivio helps UBS deliver superior service to global investment banking clients. RESEARCH PORTAL SEARCH PLATFORM The key to a research portal is user adoption and user experience. Most people are used to quick and easy information access in their personal lives – think Google, Alexa, and Siri. They have the same expectations for a personalized, highly relevant experience for information access in the enterprise. They need answers, not a list of

results.

RESOURCES CENTER

While chatbots are prevalent, they have yet to fully live up to their full promise of providing timely answers to a wide range of questions. The problem: most of today’s chatbots lack the ability to provide answers that are accurate, relevant, and contextual.

CONTACT ATTIVIO

Contact Attivio. Find out how we can help you unlock the value hidden in your information. SEARCH UI TOOLKIT (SUIT) Download SUIT. Quickly build a search application with a full-fledged UI. Download the toolkit and start building immediately, using Attivio, Elasticsearch, or Solr as the backend. Contribute back to the community to help enrich the capabilities. Get it at GitHub. HOW TO IMPLEMENT ELITE ITSM IN YOUR ORGANIZATION Last week we looked at three reasons why call deflection is vital for your customer support efforts. While it may not always be correct to think of your employees as customers, when it comes to internal support and ITSM, it’s reasonable to draw a parallel between your customer support organization and your internal support system. FACING THE CHALLENGES OF AML REGULATIONS Facing the Challenges of Anti-Money Laundering Regulations. To stay in compliance with rapidly expanding international, federal, and local AML regulations and avoid what can be career- and business-ending consequences, companies face the seemingly Herculean task of investigating every suspicious financial transaction, which can number

in the

NATURAL LANGUAGE PROCESSING, AI-POWERED SEARCH & TEXTTHE ATTIVIO PLATFORMRESOURCES CENTERABOUT ATTIVIOCAREERSNEWSCONTACT USATTIVIO SEARCHATTIVO SEARCHATTIVIO INCSEARCHUI ATTIVIOATTIVIO STOCKATTIVIO

ACQUISITION

NLP understands the intent of the user’s issue as they type and finds the most appropriate answer across your corpus of resolutions. Chat Assist. Give your agents the boost they need to find answers to questions during a live chat session. Attivio understands the intent and sentiment of your user’s dialog, and can quickly surface

relevant

COGNITIVE SEARCH & INSIGHT PLATFORM The Attivio Cognitive Search and Insight Platform combines self-learning technologies such as natural language processing, machine learning, and knowledge graphing to deliver a contextualized search and discovery experience with a secure enterprise platform. The Attivio Platform indexes and analyzes enterprise data and content,

regardless of

ATTIVIO: COGNITIVE SEARCH AND INSIGHTATTIVIO SEARCHATTIVIO INCATTIVIO STOCKATTIVIO ACQUISITIONATTIVIO LUCIDWORKSATTIVIO SERVICENOW Attivio is the leading cognitive search & insight platform company. Our mission is to put search at the core of every enterprise. By easily integrating every data source into one always-learning platform, Attivio enables Fortune 500 enterprises to answer the most complex questions, by providing immediate insight across all of their

information

ATTIVIO CUSTOMERS

ATTIVIO CASE STUDIES FEATURING SOME OF THE WORLD'S TOP BRANDS. Attivio helps build a unified, comprehensive, and insightful view of Citi clients. Thermo Fisher turned to Attivio to help it improve sales opportunity and customer satisfaction reporting. Attivio helps UBS deliver superior service to global investment banking clients. RESEARCH PORTAL SEARCH PLATFORM The key to a research portal is user adoption and user experience. Most people are used to quick and easy information access in their personal lives – think Google, Alexa, and Siri. They have the same expectations for a personalized, highly relevant experience for information access in the enterprise. They need answers, not a list of

results.

RESOURCES CENTER

While chatbots are prevalent, they have yet to fully live up to their full promise of providing timely answers to a wide range of questions. The problem: most of today’s chatbots lack the ability to provide answers that are accurate, relevant, and contextual.

CONTACT ATTIVIO

Contact Attivio. Find out how we can help you unlock the value hidden in your information. SEARCH UI TOOLKIT (SUIT) Download SUIT. Quickly build a search application with a full-fledged UI. Download the toolkit and start building immediately, using Attivio, Elasticsearch, or Solr as the backend. Contribute back to the community to help enrich the capabilities. Get it at GitHub. HOW TO IMPLEMENT ELITE ITSM IN YOUR ORGANIZATION Last week we looked at three reasons why call deflection is vital for your customer support efforts. While it may not always be correct to think of your employees as customers, when it comes to internal support and ITSM, it’s reasonable to draw a parallel between your customer support organization and your internal support system. FACING THE CHALLENGES OF AML REGULATIONS Facing the Challenges of Anti-Money Laundering Regulations. To stay in compliance with rapidly expanding international, federal, and local AML regulations and avoid what can be career- and business-ending consequences, companies face the seemingly Herculean task of investigating every suspicious financial transaction, which can number

in the

ATTIVIO CUSTOMERS

ATTIVIO CASE STUDIES FEATURING SOME OF THE WORLD'S TOP BRANDS. Attivio helps build a unified, comprehensive, and insightful view of Citi clients. Thermo Fisher turned to Attivio to help it improve sales opportunity and customer satisfaction reporting. Attivio helps UBS deliver superior service to global investment banking clients. RESEARCH PORTAL SEARCH PLATFORM The key to a research portal is user adoption and user experience. Most people are used to quick and easy information access in their personal lives – think Google, Alexa, and Siri. They have the same expectations for a personalized, highly relevant experience for information access in the enterprise. They need answers, not a list of

results.

KNOWLEDGE MANAGEMENT Attivio offers easy-to-deploy small, medium, and large bundles that adapt to all types of Knowledge Management initiatives. The offering includes: A packaged KM solution built on the Attivio Cognitive Search and Insight Platform with an intuitive search UI. A full set of commonly used KM connectors, such as SharePoint, Jive, Confluence, Box

CONTACT ATTIVIO

Contact Attivio. Find out how we can help you unlock the value hidden in your information. COGNITIVE SEARCH AND INSIGHT BLOG ConnectHer, Attivio’s women’s group, held its first fireside chat featuring our female C-Suite leaders, Allyson Barr (Chief Marketing Officer) and Dorit Zilbershot (Chief Product Officer). A co-op student from Northeastern University, Veena Iyer, hosted this inspiring talk, demonstrating our value Embrace Challenge with Confidence.

SEARCH ANALYTICS

Search Analytics delivers real-time insight into: Searches executed, content results, and user behavior. The most popular searches, active users, frequently returned documents, related queries, and much more. Overall search experience, including relevancy and response time. COMMUNICATION ANALYTICS Monitors all sources of communication, including social media, chat, text messages, email, trading activities, financial news, and more. Identifies trends and patterns with advanced machine learning techniques. Triggers alerts with a finely tuned policy-based APPLICATIONS POWERED BY THE ATTIVIO PLATFORM See how Bank of the North, UBS, Cisco, and Irena use Attivio to power their search and cognitive solutions. NATURAL LANGUAGE PROCESSING Natural Language Processing Features. Semantic search: uses a variety of signals to understand the user’s intent and handle ambiguity. For example, semantic search understands that when a user searches for “profit,” she would also want to find data sets that reference “net income.”. Similarly, if GOOGLE SEARCH APPLIANCE (GSA) REPLACEMENT Cisco replaced Google Search Appliance with the Attivio Platform to drive search for cisco.com and their corporate intranet. They achieved an improved “search-to-answers” user experience for customers, employees, and partners in more than 90 countries worldwide, creating increased productivity and collaboration. Read the case study. NATURAL LANGUAGE PROCESSING, AI-POWERED SEARCH & TEXTTHE ATTIVIO PLATFORMRESOURCES CENTERABOUT ATTIVIOCAREERSNEWSCONTACT USATTIVIO SEARCHATTIVO SEARCHATTIVIO INCSEARCHUI ATTIVIOATTIVIO STOCKATTIVIO

ACQUISITION

NLP understands the intent of the user’s issue as they type and finds the most appropriate answer across your corpus of resolutions. Chat Assist. Give your agents the boost they need to find answers to questions during a live chat session. Attivio understands the intent and sentiment of your user’s dialog, and can quickly surface

relevant

COGNITIVE SEARCH & INSIGHT PLATFORM The Attivio Cognitive Search and Insight Platform combines self-learning technologies such as natural language processing, machine learning, and knowledge graphing to deliver a contextualized search and discovery experience with a secure enterprise platform. The Attivio Platform indexes and analyzes enterprise data and content,

regardless of

ATTIVIO: COGNITIVE SEARCH AND INSIGHTATTIVIO SEARCHATTIVIO INCATTIVIO STOCKATTIVIO ACQUISITIONATTIVIO LUCIDWORKSATTIVIO SERVICENOW Attivio is the leading cognitive search & insight platform company. Our mission is to put search at the core of every enterprise. By easily integrating every data source into one always-learning platform, Attivio enables Fortune 500 enterprises to answer the most complex questions, by providing immediate insight across all of their

information

ATTIVIO CUSTOMERS

ATTIVIO CASE STUDIES FEATURING SOME OF THE WORLD'S TOP BRANDS. Attivio helps build a unified, comprehensive, and insightful view of Citi clients. Thermo Fisher turned to Attivio to help it improve sales opportunity and customer satisfaction reporting. Attivio helps UBS deliver superior service to global investment banking clients. RESEARCH PORTAL SEARCH PLATFORM The key to a research portal is user adoption and user experience. Most people are used to quick and easy information access in their personal lives – think Google, Alexa, and Siri. They have the same expectations for a personalized, highly relevant experience for information access in the enterprise. They need answers, not a list of

results.

RESOURCES CENTER

While chatbots are prevalent, they have yet to fully live up to their full promise of providing timely answers to a wide range of questions. The problem: most of today’s chatbots lack the ability to provide answers that are accurate, relevant, and contextual.

CONTACT ATTIVIO

Contact Attivio. Find out how we can help you unlock the value hidden in your information. SEARCH UI TOOLKIT (SUIT) Download SUIT. Quickly build a search application with a full-fledged UI. Download the toolkit and start building immediately, using Attivio, Elasticsearch, or Solr as the backend. Contribute back to the community to help enrich the capabilities. Get it at GitHub. HOW TO IMPLEMENT ELITE ITSM IN YOUR ORGANIZATION Last week we looked at three reasons why call deflection is vital for your customer support efforts. While it may not always be correct to think of your employees as customers, when it comes to internal support and ITSM, it’s reasonable to draw a parallel between your customer support organization and your internal support system. FACING THE CHALLENGES OF AML REGULATIONS Facing the Challenges of Anti-Money Laundering Regulations. To stay in compliance with rapidly expanding international, federal, and local AML regulations and avoid what can be career- and business-ending consequences, companies face the seemingly Herculean task of investigating every suspicious financial transaction, which can number

in the

NATURAL LANGUAGE PROCESSING, AI-POWERED SEARCH & TEXTTHE ATTIVIO PLATFORMRESOURCES CENTERABOUT ATTIVIOCAREERSNEWSCONTACT USATTIVIO SEARCHATTIVO SEARCHATTIVIO INCSEARCHUI ATTIVIOATTIVIO STOCKATTIVIO

ACQUISITION

NLP understands the intent of the user’s issue as they type and finds the most appropriate answer across your corpus of resolutions. Chat Assist. Give your agents the boost they need to find answers to questions during a live chat session. Attivio understands the intent and sentiment of your user’s dialog, and can quickly surface

relevant

COGNITIVE SEARCH & INSIGHT PLATFORM The Attivio Cognitive Search and Insight Platform combines self-learning technologies such as natural language processing, machine learning, and knowledge graphing to deliver a contextualized search and discovery experience with a secure enterprise platform. The Attivio Platform indexes and analyzes enterprise data and content,

regardless of

ATTIVIO: COGNITIVE SEARCH AND INSIGHTATTIVIO SEARCHATTIVIO INCATTIVIO STOCKATTIVIO ACQUISITIONATTIVIO LUCIDWORKSATTIVIO SERVICENOW Attivio is the leading cognitive search & insight platform company. Our mission is to put search at the core of every enterprise. By easily integrating every data source into one always-learning platform, Attivio enables Fortune 500 enterprises to answer the most complex questions, by providing immediate insight across all of their

information

ATTIVIO CUSTOMERS

ATTIVIO CASE STUDIES FEATURING SOME OF THE WORLD'S TOP BRANDS. Attivio helps build a unified, comprehensive, and insightful view of Citi clients. Thermo Fisher turned to Attivio to help it improve sales opportunity and customer satisfaction reporting. Attivio helps UBS deliver superior service to global investment banking clients. RESEARCH PORTAL SEARCH PLATFORM The key to a research portal is user adoption and user experience. Most people are used to quick and easy information access in their personal lives – think Google, Alexa, and Siri. They have the same expectations for a personalized, highly relevant experience for information access in the enterprise. They need answers, not a list of

results.

RESOURCES CENTER

While chatbots are prevalent, they have yet to fully live up to their full promise of providing timely answers to a wide range of questions. The problem: most of today’s chatbots lack the ability to provide answers that are accurate, relevant, and contextual.

CONTACT ATTIVIO

Contact Attivio. Find out how we can help you unlock the value hidden in your information. SEARCH UI TOOLKIT (SUIT) Download SUIT. Quickly build a search application with a full-fledged UI. Download the toolkit and start building immediately, using Attivio, Elasticsearch, or Solr as the backend. Contribute back to the community to help enrich the capabilities. Get it at GitHub. HOW TO IMPLEMENT ELITE ITSM IN YOUR ORGANIZATION Last week we looked at three reasons why call deflection is vital for your customer support efforts. While it may not always be correct to think of your employees as customers, when it comes to internal support and ITSM, it’s reasonable to draw a parallel between your customer support organization and your internal support system. FACING THE CHALLENGES OF AML REGULATIONS Facing the Challenges of Anti-Money Laundering Regulations. To stay in compliance with rapidly expanding international, federal, and local AML regulations and avoid what can be career- and business-ending consequences, companies face the seemingly Herculean task of investigating every suspicious financial transaction, which can number

in the

ATTIVIO CUSTOMERS

ATTIVIO CASE STUDIES FEATURING SOME OF THE WORLD'S TOP BRANDS. Attivio helps build a unified, comprehensive, and insightful view of Citi clients. Thermo Fisher turned to Attivio to help it improve sales opportunity and customer satisfaction reporting. Attivio helps UBS deliver superior service to global investment banking clients. RESEARCH PORTAL SEARCH PLATFORM The key to a research portal is user adoption and user experience. Most people are used to quick and easy information access in their personal lives – think Google, Alexa, and Siri. They have the same expectations for a personalized, highly relevant experience for information access in the enterprise. They need answers, not a list of

results.

KNOWLEDGE MANAGEMENT Attivio offers easy-to-deploy small, medium, and large bundles that adapt to all types of Knowledge Management initiatives. The offering includes: A packaged KM solution built on the Attivio Cognitive Search and Insight Platform with an intuitive search UI. A full set of commonly used KM connectors, such as SharePoint, Jive, Confluence, Box

CONTACT ATTIVIO

Contact Attivio. Find out how we can help you unlock the value hidden in your information. COGNITIVE SEARCH AND INSIGHT BLOG ConnectHer, Attivio’s women’s group, held its first fireside chat featuring our female C-Suite leaders, Allyson Barr (Chief Marketing Officer) and Dorit Zilbershot (Chief Product Officer). A co-op student from Northeastern University, Veena Iyer, hosted this inspiring talk, demonstrating our value Embrace Challenge with Confidence.

SEARCH ANALYTICS

Search Analytics delivers real-time insight into: Searches executed, content results, and user behavior. The most popular searches, active users, frequently returned documents, related queries, and much more. Overall search experience, including relevancy and response time. COMMUNICATION ANALYTICS Monitors all sources of communication, including social media, chat, text messages, email, trading activities, financial news, and more. Identifies trends and patterns with advanced machine learning techniques. Triggers alerts with a finely tuned policy-based APPLICATIONS POWERED BY THE ATTIVIO PLATFORM See how Bank of the North, UBS, Cisco, and Irena use Attivio to power their search and cognitive solutions. NATURAL LANGUAGE PROCESSING Natural Language Processing Features. Semantic search: uses a variety of signals to understand the user’s intent and handle ambiguity. For example, semantic search understands that when a user searches for “profit,” she would also want to find data sets that reference “net income.”. Similarly, if GOOGLE SEARCH APPLIANCE (GSA) REPLACEMENT Cisco replaced Google Search Appliance with the Attivio Platform to drive search for cisco.com and their corporate intranet. They achieved an improved “search-to-answers” user experience for customers, employees, and partners in more than 90 countries worldwide, creating increased productivity and collaboration. Read the case study. Skip to main content

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SERVICENOW ACQUIRES ATTIVIO IP, CORE TECHNOLOGY, AND SELECT R&D TALENT

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AI-powered Answers & Insights for Support Read how Sikorsky keeps helicopters in the air with Attivio Read the

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Enrich Every Touchpoint No matter where your customers or employees need to find an answer, Attivio fits seamlessly into their workflows

Self-Service Portal

Empower users to solve issues on their own with the ability to effortlessly research and find resolutions on your web portal. Unify the relevant sources of knowledge across your organization and use machine learning to continuously refine which answer best fits

users’ inquiries.

Ticket Deflection

Reduce the number of inbound tickets to your call center by intelligently resolving issues at the point of ticket submission. NLP understands the intent of the user’s issue as they type and finds the most appropriate answer across your corpus of resolutions.

Chat Assist

Give your agents the boost they need to find answers to questions during a live chat session. Attivio understands the intent and sentiment of your user’s dialog, and can quickly surface relevant resolutions, wherever they reside within your organization.

Agent Assist

Whether responding to email / web tickets or troubleshooting over the phone, optimize agent workflow with relevant case-specific content and recommendations, quickly and effortlessly. Attivio uses NLP and machine learning to interpret cases and surface the best resolution from previous tickets and other sources of knowledge.

Analytics

Get immediate insight into every interaction and touchpoint with Attivio’s aggregated insights. Identify gaps in your knowledge exist and quickly fill them. See which sources & answers provide the highest resolution rates. Understand how channel volumes and resolution rates evolve over time as your self-service options improve. Intelligent Answers & Insights Attivio's platform drives customer & employee satisfaction Consumer-Centric Insights Identify and anticipate gaps in your users’ experience & corporate knowledge that can be immediately actioned Expert Knowledge Application Make everyone an expert by capturing insight from every interaction to maintain an always-right knowledge index

AI-Driven Solutions

Apply machine learning to recommend actions and resolutions to customer and employee challenges Trust Attivio's enterprise-grade platform to deliver relevant answers and resolutions to your customers and employees every time. Unified Data & Analytics Unite all the information across your enterprise, no matter where it’s stored, from Sharepoint to ServiceNow, Google Drive to shared drive, and beyond. Over 75 connectors and 600 file types to choose from. Omni-channel analytics give you insights into user behavior and content usage & impact.

Al-Powered Outcomes

Your business isn’t static so why should your knowledge bases be? Keep pace with evolving questions, resolutions, and answers with Attivio’s built-in machine learning. It understands natural language questions, learns from and adapts to user behavior, and delivers smarter, more relevant answers over time.

Optimized Workflows

Whether you’re serving up answers on a self-service portal or within an existing application, Attivio gives you the power to bring content and resolutions into the context your end-users frequent and are most comfortable with. Open Source UI toolkit and robust APIs let you integrate Attivio’s Intelligent Answers virtually anywhere. One Platform, Many Solutions

Customer Support

Unified Digital Workplace

Risk Avoidance

October 23, 2019

BIG NEWS: SERVICENOW ACQUIRES ATTIVIO IP AND SELECT R-AND-D EXPERTISE

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