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YOUOUR CLIENTS
About Zingerman's. Zingerman’s was founded in March 1982 by Ari Weinzweig and Paul Saginaw as a small corner delicatessen in Ann Arbor, Michigan. Today, we’re a community of ten unique businesses, with 700+ employees and $65 million+ in annual revenue.ZINGTRAIN
Training can make or break an employee's experience in your business and plays a major role in the retention and growth of great people. Learn time-tested tools to share clear expectations and set both trainer AND trainee up for success! Virtual Training. JUN 24 - 1:00 PMET.
ZINGERMAN'S TRAINING RESOURCES AND CLASSES SHOP Zingerman's Guide to Good Leading, Part 4 Ari’s new book is the culmination of a lifetime of learning and thirty four years in business, the last three of which have been spent intensively studying, reflecting on, and writing about the critical role of beliefs in the businesses and organizations of which we’re a part.ZINGTRAIN
Many of you know that here at Zingerman’s, we’re big believers in the power of Visioning. We use it for projects of every size – from getting a new office printer to opening a new business. We teach it at every level of our organization. We write business visions, team visions, project visions, shift visionsZINGTRAIN
Today, Zingerman’s Delicatessen is a nationally renowned food icon and the Zingerman’s Community of Businesses has grown to 10 businesses with over 750 employees and over $55 million in annual revenue. Aside from the Delicatessen, these businesses include Zingerman’s Bakehouse, Coffee Company, Creamery, Roadhouse, MailOrder, ZingTrain
ZINGTRAINSEE MORE ON ZINGTRAIN.COMZINGTRAIN
Subscribe to our newsletter. Address. 3728 Plaza Drive Suite 5. Ann Arbor, MI 48108. Phone (734)930-1919. Email zingtrain@zingermans.com.Training.
ZINGTRAIN
It stands for a practice we teach in our 2-day Bottom-Line Training seminar as well as our internal Train-the-Trainer class. It’s the idea of “Liked Best, Next Time,” or LB/NT, for short. LB/NT is a training tool that is quite powerful with regard to feedback, andhere’s how
THE PROS AND CONS OF SERVANT LEADERSHIP It takes longer to make decisions in the organization. Leaders must do whatever the staff asks of them. It takes too long to teach and retrain leaders to think like a servant leader. The leader can be perceived as weak. Leaders don’t have any formal authority to get things done. Take for example a scenario where George is a leader inthe
THE 10-4 RULE : ZINGTRAIN'S CUSTOMER SERVICE GEM ZingTrain shares ZIngerman's unique and uniquely successful approach to business with organizations all across the country. And globe. Zingerman's is a Community of 10 Businesses all based in Ann Arbor, MI. We are nationally recognized not just for our delicious food but for our stellar customer service and our somewhat radical businesspractices.
ZINGTRAINTRAININGPRODUCTSLIBRARYABOUT USNOT SURE IF/HOW WE CAN HELPYOUOUR CLIENTS
About Zingerman's. Zingerman’s was founded in March 1982 by Ari Weinzweig and Paul Saginaw as a small corner delicatessen in Ann Arbor, Michigan. Today, we’re a community of ten unique businesses, with 700+ employees and $65 million+ in annual revenue.ZINGTRAIN
Training can make or break an employee's experience in your business and plays a major role in the retention and growth of great people. Learn time-tested tools to share clear expectations and set both trainer AND trainee up for success! Virtual Training. JUN 24 - 1:00 PMET.
ZINGERMAN'S TRAINING RESOURCES AND CLASSES SHOP Zingerman's Guide to Good Leading, Part 4 Ari’s new book is the culmination of a lifetime of learning and thirty four years in business, the last three of which have been spent intensively studying, reflecting on, and writing about the critical role of beliefs in the businesses and organizations of which we’re a part.ZINGTRAIN
Many of you know that here at Zingerman’s, we’re big believers in the power of Visioning. We use it for projects of every size – from getting a new office printer to opening a new business. We teach it at every level of our organization. We write business visions, team visions, project visions, shift visionsZINGTRAIN
Today, Zingerman’s Delicatessen is a nationally renowned food icon and the Zingerman’s Community of Businesses has grown to 10 businesses with over 750 employees and over $55 million in annual revenue. Aside from the Delicatessen, these businesses include Zingerman’s Bakehouse, Coffee Company, Creamery, Roadhouse, MailOrder, ZingTrain
ZINGTRAINSEE MORE ON ZINGTRAIN.COMZINGTRAIN
Subscribe to our newsletter. Address. 3728 Plaza Drive Suite 5. Ann Arbor, MI 48108. Phone (734)930-1919. Email zingtrain@zingermans.com.Training.
ZINGTRAIN
It stands for a practice we teach in our 2-day Bottom-Line Training seminar as well as our internal Train-the-Trainer class. It’s the idea of “Liked Best, Next Time,” or LB/NT, for short. LB/NT is a training tool that is quite powerful with regard to feedback, andhere’s how
THE PROS AND CONS OF SERVANT LEADERSHIP It takes longer to make decisions in the organization. Leaders must do whatever the staff asks of them. It takes too long to teach and retrain leaders to think like a servant leader. The leader can be perceived as weak. Leaders don’t have any formal authority to get things done. Take for example a scenario where George is a leader inthe
THE 10-4 RULE : ZINGTRAIN'S CUSTOMER SERVICE GEM ZingTrain shares ZIngerman's unique and uniquely successful approach to business with organizations all across the country. And globe. Zingerman's is a Community of 10 Businesses all based in Ann Arbor, MI. We are nationally recognized not just for our delicious food but for our stellar customer service and our somewhat radical businesspractices.
ZINGTRAIN
Training can make or break an employee's experience in your business and plays a major role in the retention and growth of great people. Learn time-tested tools to share clear expectations and set both trainer AND trainee up for success! Virtual Training. JUN 24 - 1:00 PMET.
ZINGTRAIN
What to Expect in a ZingTrain Virtual Workshop. Here’s all of the information that you’ll need to have a great training experience with us! If you have other questions, please ask at zingtrain@zingermans.com and someone will get back to you lickety-split. All workshops occur in the Eastern time zone, coming to you live from Ann Arbor, MI.ZINGTRAIN
This is the third segment in what has become a four-part series on the subject of regenerating our organizational cultures. You can find the first part, as well as the second segment, in the resource library. Throughout this series, I’ve shared my metaphorical model where culture is the “soil” in which people, products, and processes areZINGTRAIN
Go the extra mile. Going the extra mile is the third step in Zingerman’s 3 Steps for Giving Great Service, and it’s the favorite step of many for good reason.After you’ve figured out what the customer wants (Step One) and gotten it for them accurately, politely and enthusiastically (Step Two), it’s time to go the extra mile for them (Step Three).ZINGTRAIN
Since change is a constant in organizations, learning how to manage it effectively is a valuable tool. So at Zingerman’s, we came up with a recipe for change – one that we regularly teach, practice, refine and reuse. We call it Bottom-Line Change®.ZINGTRAIN
Many leaders are promoted without formal leadership training. They either emulate leaders they admire or lead in ways that are in direct opposition to leaders they haven’t enjoyed working for in the past. But like most skills, leadership gets easier (and we get better at it!) the more we practice!ZINGTRAIN
Culture is: a) the integrated pattern of human knowledge, belief, and behavior that depends upon the capacity for learning and transmitting knowledge to succeeding generations. b) the customary beliefs, social forms, and material traits of a racial, religious or social group; also: the characteristic features of everyday existence (asZINGTRAIN
Equip yourself with tools and techniques for improving customer service and go back to your business with plenty of resources to adapt and put to use right away,ZINGTRAIN
While most business leaders know at some level that culture matters, most of us—in businesses, not for profits, and for that matter countries and communities—still approach cultural health as a secondary issue, something to keep an eye on while we do our “real” work. We often delegate (or maybe relegate) care for culture to HR, or of late, to our Diversity & Inclusion Committees. InZINGTRAIN
Explore Continuous Improvement (LEAN) and get equipped with actionable ways to improve systems in your organization right away. ZINGTRAINTRAININGPRODUCTSLIBRARYABOUT USNOT SURE IF/HOW WE CAN HELPYOUOUR CLIENTS
About Zingerman's. Zingerman’s was founded in March 1982 by Ari Weinzweig and Paul Saginaw as a small corner delicatessen in Ann Arbor, Michigan. Today, we’re a community of ten unique businesses, with 700+ employees and $65 million+ in annual revenue.ZINGTRAIN
Training can make or break an employee's experience in your business and plays a major role in the retention and growth of great people. Learn time-tested tools to share clear expectations and set both trainer AND trainee up for success! Virtual Training. JUN 24 - 1:00 PMET.
ZINGERMAN'S TRAINING RESOURCES AND CLASSES SHOP Zingerman's Guide to Good Leading, Part 4 Ari’s new book is the culmination of a lifetime of learning and thirty four years in business, the last three of which have been spent intensively studying, reflecting on, and writing about the critical role of beliefs in the businesses and organizations of which we’re a part.ZINGTRAIN
Many of you know that here at Zingerman’s, we’re big believers in the power of Visioning. We use it for projects of every size – from getting a new office printer to opening a new business. We teach it at every level of our organization. We write business visions, team visions, project visions, shift visionsZINGTRAIN
Today, Zingerman’s Delicatessen is a nationally renowned food icon and the Zingerman’s Community of Businesses has grown to 10 businesses with over 750 employees and over $55 million in annual revenue. Aside from the Delicatessen, these businesses include Zingerman’s Bakehouse, Coffee Company, Creamery, Roadhouse, MailOrder, ZingTrain
ZINGTRAIN
Subscribe to our newsletter. Address. 3728 Plaza Drive Suite 5. Ann Arbor, MI 48108. Phone (734)930-1919. Email zingtrain@zingermans.com.Training.
ZINGTRAIN
It stands for a practice we teach in our 2-day Bottom-Line Training seminar as well as our internal Train-the-Trainer class. It’s the idea of “Liked Best, Next Time,” or LB/NT, for short. LB/NT is a training tool that is quite powerful with regard to feedback, andhere’s how
ZINGTRAINSEE MORE ON ZINGTRAIN.COM THE PROS AND CONS OF SERVANT LEADERSHIP It takes longer to make decisions in the organization. Leaders must do whatever the staff asks of them. It takes too long to teach and retrain leaders to think like a servant leader. The leader can be perceived as weak. Leaders don’t have any formal authority to get things done. Take for example a scenario where George is a leader inthe
ZINGTRAINTRAININGPRODUCTSLIBRARYABOUT USNOT SURE IF/HOW WE CAN HELPYOUOUR CLIENTS
About Zingerman's. Zingerman’s was founded in March 1982 by Ari Weinzweig and Paul Saginaw as a small corner delicatessen in Ann Arbor, Michigan. Today, we’re a community of ten unique businesses, with 700+ employees and $65 million+ in annual revenue.ZINGTRAIN
Training can make or break an employee's experience in your business and plays a major role in the retention and growth of great people. Learn time-tested tools to share clear expectations and set both trainer AND trainee up for success! Virtual Training. JUN 24 - 1:00 PMET.
ZINGERMAN'S TRAINING RESOURCES AND CLASSES SHOP Zingerman's Guide to Good Leading, Part 4 Ari’s new book is the culmination of a lifetime of learning and thirty four years in business, the last three of which have been spent intensively studying, reflecting on, and writing about the critical role of beliefs in the businesses and organizations of which we’re a part.ZINGTRAIN
Many of you know that here at Zingerman’s, we’re big believers in the power of Visioning. We use it for projects of every size – from getting a new office printer to opening a new business. We teach it at every level of our organization. We write business visions, team visions, project visions, shift visionsZINGTRAIN
Today, Zingerman’s Delicatessen is a nationally renowned food icon and the Zingerman’s Community of Businesses has grown to 10 businesses with over 750 employees and over $55 million in annual revenue. Aside from the Delicatessen, these businesses include Zingerman’s Bakehouse, Coffee Company, Creamery, Roadhouse, MailOrder, ZingTrain
ZINGTRAIN
Subscribe to our newsletter. Address. 3728 Plaza Drive Suite 5. Ann Arbor, MI 48108. Phone (734)930-1919. Email zingtrain@zingermans.com.Training.
ZINGTRAIN
It stands for a practice we teach in our 2-day Bottom-Line Training seminar as well as our internal Train-the-Trainer class. It’s the idea of “Liked Best, Next Time,” or LB/NT, for short. LB/NT is a training tool that is quite powerful with regard to feedback, andhere’s how
ZINGTRAINSEE MORE ON ZINGTRAIN.COM THE PROS AND CONS OF SERVANT LEADERSHIP It takes longer to make decisions in the organization. Leaders must do whatever the staff asks of them. It takes too long to teach and retrain leaders to think like a servant leader. The leader can be perceived as weak. Leaders don’t have any formal authority to get things done. Take for example a scenario where George is a leader inthe
THE 10-4 RULE : ZINGTRAIN'S CUSTOMER SERVICE GEM ZingTrain shares ZIngerman's unique and uniquely successful approach to business with organizations all across the country. And globe. Zingerman's is a Community of 10 Businesses all based in Ann Arbor, MI. We are nationally recognized not just for our delicious food but for our stellar customer service and our somewhat radical businesspractices.
ZINGTRAIN
Training can make or break an employee's experience in your business and plays a major role in the retention and growth of great people. Learn time-tested tools to share clear expectations and set both trainer AND trainee up for success! Virtual Training. JUN 24 - 1:00 PMET.
ABOUT US - ZINGTRAIN Zingerman’s is a community of ten unique businesses, with 700+ employees and over 65+ million dollars in annual revenue. We’re still in Ann Arbor, and it’s in our long-term vision to keep it that way, while thoughtfully adding more businesses to the fold.ZINGTRAIN
What to Expect in a ZingTrain Virtual Workshop. Here’s all of the information that you’ll need to have a great training experience with us! If you have other questions, please ask at zingtrain@zingermans.com and someone will get back to you lickety-split. All workshops occur in the Eastern time zone, coming to you live from Ann Arbor, MI.ZINGTRAIN
This is the third segment in what has become a four-part series on the subject of regenerating our organizational cultures. You can find the first part, as well as the second segment, in the resource library. Throughout this series, I’ve shared my metaphorical model where culture is the “soil” in which people, products, and processes areZINGTRAIN
While most business leaders know at some level that culture matters, most of us—in businesses, not for profits, and for that matter countries and communities—still approach cultural health as a secondary issue, something to keep an eye on while we do our “real” work. We often delegate (or maybe relegate) care for culture to HR, or of late, to our Diversity & Inclusion Committees. InZINGTRAIN
Go the extra mile. Going the extra mile is the third step in Zingerman’s 3 Steps for Giving Great Service, and it’s the favorite step of many for good reason.After you’ve figured out what the customer wants (Step One) and gotten it for them accurately, politely and enthusiastically (Step Two), it’s time to go the extra mile for them (Step Three).ZINGTRAIN
Culture is: a) the integrated pattern of human knowledge, belief, and behavior that depends upon the capacity for learning and transmitting knowledge to succeeding generations. b) the customary beliefs, social forms, and material traits of a racial, religious or social group; also: the characteristic features of everyday existence (asSERVANT LEADERSHIP
But to get you going, I’ve outlined Zingerman’s interpretation and application of his approach. The basic belief of Servant Leadership is that, we, as leaders, are here – first and foremost – to serve our organizations. This may sound obvious, or even inevitable, but in our experience, it’s neither. TIPS & TOOLS FOR BETTER REMOTE WORK When it comes to the new work-from-home world many of us find ourselves in at the moment, let’s take a look at the numbers for a second: An amazing 42% of the U.S. workforce is now working remotely, which is nearly twice the number of folks (22%) still working on-site at their business locations! And this larger remote workforce now accounts for ⅔ of the U.S. economic activity! VISIONING: A TOOL FOR ALL TIMES event takeaways What You'll Learn Zingerman’s approach to visioning and how it can be used in your personal and/or professional life. How to draft a vision of greatness for yourself. The key role of feedback in the visioning process. Develop a network of like-minded ZINGTRAINTRAININGPRODUCTSLIBRARYABOUT USNOT SURE IF/HOW WE CAN HELPYOUOUR CLIENTS
About Zingerman's. Zingerman’s was founded in March 1982 by Ari Weinzweig and Paul Saginaw as a small corner delicatessen in Ann Arbor, Michigan. Today, we’re a community of ten unique businesses, with 700+ employees and $65 million+ in annual revenue.ZINGTRAIN
Training can make or break an employee's experience in your business and plays a major role in the retention and growth of great people. Learn time-tested tools to share clear expectations and set both trainer AND trainee up for success! Virtual Training. JUN 24 - 1:00 PMET.
ZINGERMAN'S TRAINING RESOURCES AND CLASSES SHOP Zingerman's Guide to Good Leading, Part 4 Ari’s new book is the culmination of a lifetime of learning and thirty four years in business, the last three of which have been spent intensively studying, reflecting on, and writing about the critical role of beliefs in the businesses and organizations of which we’re a part.ZINGTRAIN
Many of you know that here at Zingerman’s, we’re big believers in the power of Visioning. We use it for projects of every size – from getting a new office printer to opening a new business. We teach it at every level of our organization. We write business visions, team visions, project visions, shift visionsZINGTRAIN
Today, Zingerman’s Delicatessen is a nationally renowned food icon and the Zingerman’s Community of Businesses has grown to 10 businesses with over 750 employees and over $55 million in annual revenue. Aside from the Delicatessen, these businesses include Zingerman’s Bakehouse, Coffee Company, Creamery, Roadhouse, MailOrder, ZingTrain
ZINGTRAIN
Subscribe to our newsletter. Address. 3728 Plaza Drive Suite 5. Ann Arbor, MI 48108. Phone (734)930-1919. Email zingtrain@zingermans.com.Training.
ZINGTRAIN
It stands for a practice we teach in our 2-day Bottom-Line Training seminar as well as our internal Train-the-Trainer class. It’s the idea of “Liked Best, Next Time,” or LB/NT, for short. LB/NT is a training tool that is quite powerful with regard to feedback, andhere’s how
ZINGTRAINSEE MORE ON ZINGTRAIN.COM THE PROS AND CONS OF SERVANT LEADERSHIP It takes longer to make decisions in the organization. Leaders must do whatever the staff asks of them. It takes too long to teach and retrain leaders to think like a servant leader. The leader can be perceived as weak. Leaders don’t have any formal authority to get things done. Take for example a scenario where George is a leader inthe
THE 10-4 RULE : ZINGTRAIN'S CUSTOMER SERVICE GEM ZingTrain shares ZIngerman's unique and uniquely successful approach to business with organizations all across the country. And globe. Zingerman's is a Community of 10 Businesses all based in Ann Arbor, MI. We are nationally recognized not just for our delicious food but for our stellar customer service and our somewhat radical businesspractices.
ZINGTRAINTRAININGPRODUCTSLIBRARYABOUT USNOT SURE IF/HOW WE CAN HELPYOUOUR CLIENTS
About Zingerman's. Zingerman’s was founded in March 1982 by Ari Weinzweig and Paul Saginaw as a small corner delicatessen in Ann Arbor, Michigan. Today, we’re a community of ten unique businesses, with 700+ employees and $65 million+ in annual revenue.ZINGTRAIN
Training can make or break an employee's experience in your business and plays a major role in the retention and growth of great people. Learn time-tested tools to share clear expectations and set both trainer AND trainee up for success! Virtual Training. JUN 24 - 1:00 PMET.
ZINGERMAN'S TRAINING RESOURCES AND CLASSES SHOP Zingerman's Guide to Good Leading, Part 4 Ari’s new book is the culmination of a lifetime of learning and thirty four years in business, the last three of which have been spent intensively studying, reflecting on, and writing about the critical role of beliefs in the businesses and organizations of which we’re a part.ZINGTRAIN
Many of you know that here at Zingerman’s, we’re big believers in the power of Visioning. We use it for projects of every size – from getting a new office printer to opening a new business. We teach it at every level of our organization. We write business visions, team visions, project visions, shift visionsZINGTRAIN
Today, Zingerman’s Delicatessen is a nationally renowned food icon and the Zingerman’s Community of Businesses has grown to 10 businesses with over 750 employees and over $55 million in annual revenue. Aside from the Delicatessen, these businesses include Zingerman’s Bakehouse, Coffee Company, Creamery, Roadhouse, MailOrder, ZingTrain
ZINGTRAIN
Subscribe to our newsletter. Address. 3728 Plaza Drive Suite 5. Ann Arbor, MI 48108. Phone (734)930-1919. Email zingtrain@zingermans.com.Training.
ZINGTRAIN
It stands for a practice we teach in our 2-day Bottom-Line Training seminar as well as our internal Train-the-Trainer class. It’s the idea of “Liked Best, Next Time,” or LB/NT, for short. LB/NT is a training tool that is quite powerful with regard to feedback, andhere’s how
ZINGTRAINSEE MORE ON ZINGTRAIN.COM THE PROS AND CONS OF SERVANT LEADERSHIP It takes longer to make decisions in the organization. Leaders must do whatever the staff asks of them. It takes too long to teach and retrain leaders to think like a servant leader. The leader can be perceived as weak. Leaders don’t have any formal authority to get things done. Take for example a scenario where George is a leader inthe
THE 10-4 RULE : ZINGTRAIN'S CUSTOMER SERVICE GEM ZingTrain shares ZIngerman's unique and uniquely successful approach to business with organizations all across the country. And globe. Zingerman's is a Community of 10 Businesses all based in Ann Arbor, MI. We are nationally recognized not just for our delicious food but for our stellar customer service and our somewhat radical businesspractices.
ZINGTRAIN
Training can make or break an employee's experience in your business and plays a major role in the retention and growth of great people. Learn time-tested tools to share clear expectations and set both trainer AND trainee up for success! Virtual Training. JUN 24 - 1:00 PMET.
ABOUT US - ZINGTRAIN Zingerman’s is a community of ten unique businesses, with 700+ employees and over 65+ million dollars in annual revenue. We’re still in Ann Arbor, and it’s in our long-term vision to keep it that way, while thoughtfully adding more businesses to the fold.ZINGTRAIN
What to Expect in a ZingTrain Virtual Workshop. Here’s all of the information that you’ll need to have a great training experience with us! If you have other questions, please ask at zingtrain@zingermans.com and someone will get back to you lickety-split. All workshops occur in the Eastern time zone, coming to you live from Ann Arbor, MI.ZINGTRAIN
This is the third segment in what has become a four-part series on the subject of regenerating our organizational cultures. You can find the first part, as well as the second segment, in the resource library. Throughout this series, I’ve shared my metaphorical model where culture is the “soil” in which people, products, and processes areZINGTRAIN
While most business leaders know at some level that culture matters, most of us—in businesses, not for profits, and for that matter countries and communities—still approach cultural health as a secondary issue, something to keep an eye on while we do our “real” work. We often delegate (or maybe relegate) care for culture to HR, or of late, to our Diversity & Inclusion Committees. InZINGTRAIN
Go the extra mile. Going the extra mile is the third step in Zingerman’s 3 Steps for Giving Great Service, and it’s the favorite step of many for good reason.After you’ve figured out what the customer wants (Step One) and gotten it for them accurately, politely and enthusiastically (Step Two), it’s time to go the extra mile for them (Step Three).ZINGTRAIN
Culture is: a) the integrated pattern of human knowledge, belief, and behavior that depends upon the capacity for learning and transmitting knowledge to succeeding generations. b) the customary beliefs, social forms, and material traits of a racial, religious or social group; also: the characteristic features of everyday existence (asSERVANT LEADERSHIP
But to get you going, I’ve outlined Zingerman’s interpretation and application of his approach. The basic belief of Servant Leadership is that, we, as leaders, are here – first and foremost – to serve our organizations. This may sound obvious, or even inevitable, but in our experience, it’s neither. TIPS & TOOLS FOR BETTER REMOTE WORK When it comes to the new work-from-home world many of us find ourselves in at the moment, let’s take a look at the numbers for a second: An amazing 42% of the U.S. workforce is now working remotely, which is nearly twice the number of folks (22%) still working on-site at their business locations! And this larger remote workforce now accounts for ⅔ of the U.S. economic activity! VISIONING: A TOOL FOR ALL TIMES event takeaways What You'll Learn Zingerman’s approach to visioning and how it can be used in your personal and/or professional life. How to draft a vision of greatness for yourself. The key role of feedback in the visioning process. Develop a network of like-minded ZINGTRAINTRAININGPRODUCTSLIBRARYABOUT USNOT SURE IF/HOW WE CAN HELPYOUOUR CLIENTS
Zingerman’s was founded in March 1982 by Ari Weinzweig and Paul Saginaw as a small corner delicatessen in Ann Arbor, Michigan. Today, we’re a community of ten unique businesses, with 700+ employees and $65 million+ in annual revenue.ZINGTRAIN
Virtual Training $45-$195. Experience our time-tested and client-approved training in a virtual environment! Participate in our virtual workshops from anywhere in the world – all you’ll need is a viable internet connection and an open mind! ZINGERMAN'S TRAINING RESOURCES AND CLASSES SHOP Business customer service training starts here. Grow your leadership skills, provide better employee onboarding, and create a strong work culture. Our virtual, in-person, and private trainings will help improve your business. Learn more with our free resources.ZINGTRAIN
Many of you know that here at Zingerman’s, we’re big believers in the power of Visioning. We use it for projects of every size – from getting a new office printer to opening a new business. We teach it at every level of our organization. We write business visions, team visions, project visions, shift visionsZINGTRAIN
In 1982, Ari Weinzweig, along with his partner Paul Saginaw, founded Zingerman’s Delicatessen with a $20,000 bank loan, a Russian History degree from the University of Michigan, 4 years of experience washing dishes, cooking and managing in restaurant kitchens and chutzpah from his hometown of Chicago. They opened the doors with 2 employees and a ZINGTRAINSEE MORE ON ZINGTRAIN.COMZINGTRAIN
We’ve got another acronym to add to your repertoire. We think it’s a game changer, quite honestly. Are you ready for it? It stands for a practice we teach in our 2-day Bottom-Line Training seminar as well as our internal Train-the-Trainer class. It’s the idea of “Liked Best, Next Time,” or LB/NT, for short.LB/NT is a training tool that is quite powerful with regard to feedback, andZINGTRAIN
Interesting Downloads Humility: A Humble, Anarchistic Inquiry. Webinar Ari Weinzweig and John U. Bacon. Explore how the gentle art of humility can bring out our humanness, elevate organizational effectiveness, enhance leadership, and enrich quality of life.SERVANT LEADERSHIP
Nearly everyone reading this article finds themselves in some sort of a management or leadership role. Ever wonder what we’re doing there? I think most everyone has at some point. Like so many folks in management roles, I knew a lot about what I thought poor management was. So when I got into management, much WHY IS CUSTOMER SERVICE TRAINING IMPORTANT? Why is investing in customer service training important? At Zingerman's, we believe it greatly benefits staff, customers and our business! Learn why we think investing in customer service training is a good idea and hear some next steps for making it happen in yourbusiness!
ZINGTRAINTRAININGPRODUCTSLIBRARYABOUT USNOT SURE IF/HOW WE CAN HELPYOUOUR CLIENTS
Zingerman’s was founded in March 1982 by Ari Weinzweig and Paul Saginaw as a small corner delicatessen in Ann Arbor, Michigan. Today, we’re a community of ten unique businesses, with 700+ employees and $65 million+ in annual revenue.ZINGTRAIN
Virtual Training $45-$195. Experience our time-tested and client-approved training in a virtual environment! Participate in our virtual workshops from anywhere in the world – all you’ll need is a viable internet connection and an open mind! ZINGERMAN'S TRAINING RESOURCES AND CLASSES SHOP Business customer service training starts here. Grow your leadership skills, provide better employee onboarding, and create a strong work culture. Our virtual, in-person, and private trainings will help improve your business. Learn more with our free resources.ZINGTRAIN
Many of you know that here at Zingerman’s, we’re big believers in the power of Visioning. We use it for projects of every size – from getting a new office printer to opening a new business. We teach it at every level of our organization. We write business visions, team visions, project visions, shift visionsZINGTRAIN
In 1982, Ari Weinzweig, along with his partner Paul Saginaw, founded Zingerman’s Delicatessen with a $20,000 bank loan, a Russian History degree from the University of Michigan, 4 years of experience washing dishes, cooking and managing in restaurant kitchens and chutzpah from his hometown of Chicago. They opened the doors with 2 employees and a ZINGTRAINSEE MORE ON ZINGTRAIN.COMZINGTRAIN
We’ve got another acronym to add to your repertoire. We think it’s a game changer, quite honestly. Are you ready for it? It stands for a practice we teach in our 2-day Bottom-Line Training seminar as well as our internal Train-the-Trainer class. It’s the idea of “Liked Best, Next Time,” or LB/NT, for short.LB/NT is a training tool that is quite powerful with regard to feedback, andZINGTRAIN
Interesting Downloads Humility: A Humble, Anarchistic Inquiry. Webinar Ari Weinzweig and John U. Bacon. Explore how the gentle art of humility can bring out our humanness, elevate organizational effectiveness, enhance leadership, and enrich quality of life.SERVANT LEADERSHIP
Nearly everyone reading this article finds themselves in some sort of a management or leadership role. Ever wonder what we’re doing there? I think most everyone has at some point. Like so many folks in management roles, I knew a lot about what I thought poor management was. So when I got into management, much WHY IS CUSTOMER SERVICE TRAINING IMPORTANT? Why is investing in customer service training important? At Zingerman's, we believe it greatly benefits staff, customers and our business! Learn why we think investing in customer service training is a good idea and hear some next steps for making it happen in yourbusiness!
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Virtual Training JUN 7 - 1:00 PM ET The American Dream Game. A brand new offering, years in the making! Join us for a 2.5-hour experiential training designed to spark empathic conversation on how to use diversity as a tool in building a more inclusive workplace.ZINGTRAIN
Blog Enhancing and Restoring Our Cultural Soil. Blog · Ari Weinzweig. Last week I wrote a bunch about the importance of organizational culture—how much difference it makes to be part of a healthy culture versus an unhealthy one, and my metaphorical context of imagining organizational culture asZINGTRAIN
Go the extra mile. Going the extra mile is the third step in Zingerman’s 3 Steps for Giving Great Service, and it’s the favorite step of many for good reason.After you’ve figured out what the customer wants (Step One) and gotten it for them accurately, politely and enthusiastically (Step Two), it’s time to go the extra mile for them (Step Three).ZINGTRAIN
Interesting Downloads Humility: A Humble, Anarchistic Inquiry. Webinar Ari Weinzweig and John U. Bacon. Explore how the gentle art of humility can bring out our humanness, elevate organizational effectiveness, enhance leadership, and enrich quality of life. TIPS & TOOLS FOR BETTER REMOTE WORK When it comes to the new work-from-home world many of us find ourselves in at the moment, let’s take a look at the numbers for a second: An amazing 42% of the U.S. workforce is now working remotely, which is nearly twice the number of folks (22%) still working on-site at their business locations! And this larger remote workforce now accounts for ⅔ of the U.S. economic activity!ZINGTRAIN
A quote from Beat poet Gary Snyder: “There are two things that are really educational. One is being with a bunch of really smart people. The other is being all by yourself.” The regimen that I wrote about in a recent newsletter about the power of picking up the phone—making a couple of random phone calls VISIONING: A TOOL FOR ALL TIMES event takeaways What You'll Learn Zingerman’s approach to visioning and how it can be used in your personal and/or professional life. How to draft a vision of greatness for yourself. The key role of feedback in the visioning process. Develop a network of like-mindedZINGTRAIN
Business Visioning Zingerman’s 2032 Vision. Blog ·. It’s our 50th year! That’s right. The Big 5-O! And the Zingerman’s Community of Businesses (ZCoB) is healthier, happier, and more financially soundthan ever.
THE PROS AND CONS OF SERVANT LEADERSHIP Your Guide to Training We're glad you're here. Enjoy the nuggets of wisdom, techniques, tips, and insights we've gathered from sharing the Zingerman's unique approach to business for over 20 years. We've offered training to thousands of people on topics like customer service, leadership, visioning, open-book management, among many others, and we plan to share as much of that insight we've ALL 31 "SECRET" PAMPHLETS All 31 "Secret" Pamphlets Each is printed on sustainable paper, saddle stitched, and include a hand-laid scratch-board illustration. We've chosen several key Secrets to introduce our collection. Going Into Business with Emma Goldman: 18 Anarchist Lessons for Business and Life Can the writing of an anarchist from a centTraining Products
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TRAINING THAT TRANSFORMS We share practical and proven tools that strengthen systems and build healthy organizational culture—served with a hearty side of personality and some really great food.Online Learning
OUR BREAD AND BUTTER For more than 25 years we've been helping organizations from around the world improve their bottom-line results. Why do they trust us? Because they've seen the success of the Zingerman's Community of Businesses and they know that we happily share our "secrets."CUSTOMER SERVICE
Strengthen your culture of customer service by building on Zingerman's nationally recognized organizational service "recipes." LEADERSHIP DEVELOPMENT Grow leaders who are ready, willing and able to serve yourorganization.
VISIONING
Write a vision of success for a project, your organization or yourself, using the process that has inspired thousands of our clients! Lead the life you've always imagined! OPEN BOOK MANAGEMENT Give your staff the tools to think and act like business owners, bolstered by over 20 years of our experience with this radical approach to finance.TRAINING
Set trainees AND trainers up for success with our Bottom-Line Training® tools and techniques–developed, practiced and refined over the past 25+ years.* 1
THE ZINGERMAN'S MODEL: A NEW APPROACH TO BETTER BUSINESS * Get tangible, easy-to-implement tools (lovingly referred to as “recipes” around here) that will positively affect your bottom line(s). How do we know? We use them, too! * Add any (or all) of our information-packed books and e-learning offerings to your toolbox, to reference anytime you’d like! * Build a network of like-minded peers (super smart, out-of-the-box thinkers like you!) to call upon to help you get past roadblocks. * Immerse yourself in the Zingerman’s experience—get a behind-the-scenes look inside the Zingerman’s Community of Businesses, hear from staff and partners alike, and enjoy plenty of delicious Zingerman’s food along the way. * Laugh out loud, have “a ha!” moments and realize that lots of well-meaning and well-run organizations face the same challenges youdo.
* Develop a long-term relationship with us! We’ll be there for you every step of the way – before you arrive, while you’re here, and as you go back home and put your learnings into practice. We’re always just a phone call, an email, or a car/plane/train ride away! We'll be there for you every step of the way - before you arrive, while you’re here, and when you go back home to put your learnings into practice. We're always just a phone call, an email, or a car/plane/train ride away! COMING UP AT ZINGTRAINVirtual Training
THE AMERICAN DREAM GAME A brand new offering, years in the making! Join us for a 2.5-hour experiential training designed to spark empathic conversation on how to use diversity as a tool in building a more inclusive workplace.JUNE 7, 2021
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RETAIL TUNE-UP
ALL NEW! A series of 4 workshops designed to help you raise the bar on customer interactions, staff training and re-energize and refine front-of-house systems.JUNE 8, 2021
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LEADERSHIP
Many leaders are promoted without formal leadership training. They either emulate leaders they admire or lead in ways that are in direct opposition to leaders they haven’t enjoyed working for in the past. But like most skills, leadership gets easier (and we get better at it!) the more we practice!JUNE 9, 2021
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HOW TO WRITE STANDARD OPERATING PROCEDURES Explore Continuous Improvement (LEAN) and get equipped with actionable ways to improve systems in your organization right away.JUNE 16, 2021
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CREATE TRAINING PLANS THAT WORK Training can make or break an employee’s experience in your business and plays a major role in the retention and growth of great people. Learn time-tested tools to share clear expectations and set both trainer AND trainee up for success!JUNE 17, 2021
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SERVICE
Equip yourself with tools and techniques for improving customer service and go back to your business with plenty of resources to adapt and put to use right away, including examples from Zingerman’s internal staff training.JUNE 24, 2021
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COURAGEOUS CONVERSATIONS Conflict in the workplace can be tricky and knowing how to navigate it well can make a huge difference to yourself, your staff and coworkers. JULY 1, 2021 | 1:00PM ETLearn More
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RECOMMENDED
READING
-------------------------Business Visioning
THE POWER OF PERSONAL VISIONING IN A PANDEMIC Blog · Ari Weinzweig Malcolm Gladwell said, “Once you don’t start at the beginning, your life just gets so much easier.” Why not, ... -------------------------Customer Service
5 WAYS TO DELIVER BETTER CUSTOMER SERVICE DURING A PANDEMICBlog ·
The security of the familiar in our lives has quickly been overpowered by concerns around safety, rendering many of ... ------------------------- Leadership Development WHY THE WAY WE TALK TO OURSELVES MATTERS SO MUCH Blog · Ari Weinzweig Breathe.That’s most certainly a suggestion, not an order. If you’re game, go for it again. Breathe.Many mornings, I write thatword ...
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ZINGTRAIN CHANGED THE WAY OUR ENTIRE TEAM IS WORKING. - RICK BAYLESS, JAMES BEARD AWARD-WINNING CHEF & FOUNDER OF FRONTERA* 1
ABOUT ZINGERMAN'S
Zingerman’s was founded in March 1982 by Ari Weinzweig and Paul Saginaw as a small corner delicatessen in Ann Arbor, Michigan. Today, we’re a community of ten unique businesses, with 700+ employees and $65 million+ in annual revenue. We’ve been fortunate to be nationally recognized for our products and customer service, in addition to our unique business model. Inc. Magazine called Zingerman’s “The Coolest Small Company in America,” and we’ve been featured in the Harvard Business Review, New York Times, and on MSNBC for our business practices.Get to Know Us
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New virtual workshop Series!Retail Tune-Up Rethink, reimagine and fine-tune your retail strategy. Kicks off June8th!
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BAKEHOUSE
Artisan breads, pastries and cakes*
BAKE!
Hands-on classes for home bakers*
CAMP BACON
Five days of all things bacon!*
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Makers of the Zzang!® candy bars*
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Wholesale coffee roaster and cafe*
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Cheese and gelato made from Michigan milk*
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Specialty food retailers and world class sandwiches*
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GREYLINE
Ann Arbor's downtown venue for private events*
MAIL ORDER
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Really great Korean food and drink*
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Serving really good American food, beer and wine*
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