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effectiveness.
WORLD INSURANCE REPORT 2021 T he World Insurance Report 2021 from Capgemini and Efma explores how the current distribution models are being challenged and reveals how technology can supercharge channel effectiveness and revenue. Discover what insurers can do to digitally empower their channels and expand their distribution ecosystem to enhance customer engagement and saleseffectiveness.
LOGIN – WORLD INSURANCE REPORT Visit the post for more. By continuing to navigate on this website, you accept the use of cookies. DISTRIBUTION MODELS ARE CHALLENGED Distribution models are challenged. Pandemic fallout and a changing business environment have significantly affected insurers’ KPIs related to sales and retention. The need of the hour is to focus on distribution channels as acquisition and retention enablers. Changingbusiness
REPORT 2020
Executive summary 4 Almost everyone is digital • Digital adoption is no longer a function of age but is now mainstream across generations. – Prolonged coronavirus lockdowns in 2020 are forcing universal learning and extensive use of digital channels for day-to-daytransactions.
ENHANCING EFFECTIVENESS OF CHANNELS Enhancing effectiveness of channels. The time has come for insurers to actively deploy technology solutions that enrich their engagement channels, create WOW-factor impact, and deliver stellar customer CARE (Convenience, Advice, Reach). New customer expectations are pressurizing agents and brokers to provide convenience, personalizedadvice and
WORLDINSURANCEREPORT.COM worldinsurancereport.com TOP TRENDS IN PROPERTY AND CASUALTY INSURANCE: 2020 Introduction Alarmingly, global insured NatCat losses exceeded US$140 billion in 2017, and less than 25% of insureds say they believe their existing policy offers comprehensive risk coverage. BIG DATA ANALYTICS IN LIFE INSURANCE Big data is a big way for life insurance companies to enable big improvements. For this reason the life insurance industry has been experimenting with ways to harness TOP-10 TECHNOLOGY TRENDS IN PROPERTY & CASUALTY INSURANCE Over the last 10 years, the P&C business has been witnessing slow but resilient premium growth, with real premium growth declining 0.5 percentage points in 2017 to 2.8% as WORLD INSURANCE REPORTLOGINABOUTCONTACTHYPER-PERSONALIZED ENGAGEMENTAN EVOLUTIONARY SUCCESS PATHNEWS The World Insurance Report 2021 from Capgemini and Efma explores how the current distribution models are being challenged and how technology can supercharge channel effectiveness and revenue. Discover what insurers can do to digitally empower their channels and expand their distribution ecosystem to enhance customer engagement and saleseffectiveness.
WORLD INSURANCE REPORT 2021 T he World Insurance Report 2021 from Capgemini and Efma explores how the current distribution models are being challenged and reveals how technology can supercharge channel effectiveness and revenue. Discover what insurers can do to digitally empower their channels and expand their distribution ecosystem to enhance customer engagement and saleseffectiveness.
LOGIN – WORLD INSURANCE REPORT Visit the post for more. By continuing to navigate on this website, you accept the use of cookies. DISTRIBUTION MODELS ARE CHALLENGED Distribution models are challenged. Pandemic fallout and a changing business environment have significantly affected insurers’ KPIs related to sales and retention. The need of the hour is to focus on distribution channels as acquisition and retention enablers. Changingbusiness
REPORT 2020
Executive summary 4 Almost everyone is digital • Digital adoption is no longer a function of age but is now mainstream across generations. – Prolonged coronavirus lockdowns in 2020 are forcing universal learning and extensive use of digital channels for day-to-daytransactions.
ENHANCING EFFECTIVENESS OF CHANNELS Enhancing effectiveness of channels. The time has come for insurers to actively deploy technology solutions that enrich their engagement channels, create WOW-factor impact, and deliver stellar customer CARE (Convenience, Advice, Reach). New customer expectations are pressurizing agents and brokers to provide convenience, personalizedadvice and
WORLDINSURANCEREPORT.COM worldinsurancereport.com TOP TRENDS IN PROPERTY AND CASUALTY INSURANCE: 2020 Introduction Alarmingly, global insured NatCat losses exceeded US$140 billion in 2017, and less than 25% of insureds say they believe their existing policy offers comprehensive risk coverage. BIG DATA ANALYTICS IN LIFE INSURANCE Big data is a big way for life insurance companies to enable big improvements. For this reason the life insurance industry has been experimenting with ways to harness TOP-10 TECHNOLOGY TRENDS IN PROPERTY & CASUALTY INSURANCE Over the last 10 years, the P&C business has been witnessing slow but resilient premium growth, with real premium growth declining 0.5 percentage points in 2017 to 2.8% as RESOURCES – WORLD INSURANCE REPORT The World Insurance Report 2021 from Capgemini and Efma explores how the current distribution World Insurance Report 2021. report. ABOUT – WORLD INSURANCE REPORT The World Insurance Report 2021 from Capgemini and Efma explores how the current distribution models are being challenged and reveals how technology can supercharge channel effectiveness and revenue. Discover what insurers can do to digitally empower their channels and expand their distribution ecosystem to enhance customer engagement and sales CONTACT – WORLD INSURANCE REPORT Contact Me. Success! Yes, I'd like to receive future world reports or related insurance information from Capgemini. As digital adoption is now mainstream across generations and willingness to purchase insurance from BigTechs is increasing, the World Insurance Report 2020 from Capgemini and Efma explores the changing trust equation betweenCREATE ACCOUNT
Yes, I would like to receive future reports or related financial services, banking, cards and payments, insurance or wealth informationfrom Capgemini
TOP TRENDS IN PROPERTY AND CASUALTY INSURANCE: 2020 Introduction Alarmingly, global insured NatCat losses exceeded US$140 billion in 2017, and less than 25% of insureds say they believe their existing policy offers comprehensive risk coverage. WORLDINSURANCEREPORT.COM worldinsurancereport.com LIFE INSURANCE TRENDS BOOK 2020 Introduction Aspects of the life insurance industry have remained constant for years – and so have premiums. In today’s low interest rate environment, however, customers find traditional,INVENTIVE INSURER
Capgemini’s proven methodology will help insurers develop the roadmap to obtain, implement, test and scale the necessary capabilities of an Inventive Insurer. WORLD INSURANCE REPORT World Insurance ReportRESET PASSWORD
Visit the post for more. By continuing to navigate on this website, you accept the use of cookies. WORLD INSURANCE REPORTLOGINABOUTCONTACTHYPER-PERSONALIZED ENGAGEMENTAN EVOLUTIONARY SUCCESS PATHNEWS The World Insurance Report 2021 from Capgemini and Efma explores how the current distribution models are being challenged and how technology can supercharge channel effectiveness and revenue. Discover what insurers can do to digitally empower their channels and expand their distribution ecosystem to enhance customer engagement and saleseffectiveness.
WORLD INSURANCE REPORT 2021 T he World Insurance Report 2021 from Capgemini and Efma explores how the current distribution models are being challenged and reveals how technology can supercharge channel effectiveness and revenue. Discover what insurers can do to digitally empower their channels and expand their distribution ecosystem to enhance customer engagement and saleseffectiveness.
LOGIN – WORLD INSURANCE REPORT Visit the post for more. By continuing to navigate on this website, you accept the use of cookies. DISTRIBUTION MODELS ARE CHALLENGED Distribution models are challenged. Pandemic fallout and a changing business environment have significantly affected insurers’ KPIs related to sales and retention. The need of the hour is to focus on distribution channels as acquisition and retention enablers. Changingbusiness
REPORT 2020
Executive summary 4 Almost everyone is digital • Digital adoption is no longer a function of age but is now mainstream across generations. – Prolonged coronavirus lockdowns in 2020 are forcing universal learning and extensive use of digital channels for day-to-daytransactions.
WORLDINSURANCEREPORT.COM worldinsurancereport.com BIG DATA ANALYTICS IN LIFE INSURANCE Big data is a big way for life insurance companies to enable big improvements. For this reason the life insurance industry has been experimenting with ways to harness TOP TRENDS IN PROPERTY AND CASUALTY INSURANCE: 2020 Introduction Alarmingly, global insured NatCat losses exceeded US$140 billion in 2017, and less than 25% of insureds say they believe their existing policy offers comprehensive risk coverage. WORLD INSURANCE REPORT World Insurance Report TOP-10 TECHNOLOGY TRENDS IN PROPERTY & CASUALTY INSURANCE Over the last 10 years, the P&C business has been witnessing slow but resilient premium growth, with real premium growth declining 0.5 percentage points in 2017 to 2.8% as WORLD INSURANCE REPORTLOGINABOUTCONTACTHYPER-PERSONALIZED ENGAGEMENTAN EVOLUTIONARY SUCCESS PATHNEWS The World Insurance Report 2021 from Capgemini and Efma explores how the current distribution models are being challenged and how technology can supercharge channel effectiveness and revenue. Discover what insurers can do to digitally empower their channels and expand their distribution ecosystem to enhance customer engagement and saleseffectiveness.
WORLD INSURANCE REPORT 2021 T he World Insurance Report 2021 from Capgemini and Efma explores how the current distribution models are being challenged and reveals how technology can supercharge channel effectiveness and revenue. Discover what insurers can do to digitally empower their channels and expand their distribution ecosystem to enhance customer engagement and saleseffectiveness.
LOGIN – WORLD INSURANCE REPORT Visit the post for more. By continuing to navigate on this website, you accept the use of cookies. DISTRIBUTION MODELS ARE CHALLENGED Distribution models are challenged. Pandemic fallout and a changing business environment have significantly affected insurers’ KPIs related to sales and retention. The need of the hour is to focus on distribution channels as acquisition and retention enablers. Changingbusiness
REPORT 2020
Executive summary 4 Almost everyone is digital • Digital adoption is no longer a function of age but is now mainstream across generations. – Prolonged coronavirus lockdowns in 2020 are forcing universal learning and extensive use of digital channels for day-to-daytransactions.
WORLDINSURANCEREPORT.COM worldinsurancereport.com BIG DATA ANALYTICS IN LIFE INSURANCE Big data is a big way for life insurance companies to enable big improvements. For this reason the life insurance industry has been experimenting with ways to harness TOP TRENDS IN PROPERTY AND CASUALTY INSURANCE: 2020 Introduction Alarmingly, global insured NatCat losses exceeded US$140 billion in 2017, and less than 25% of insureds say they believe their existing policy offers comprehensive risk coverage. WORLD INSURANCE REPORT World Insurance Report TOP-10 TECHNOLOGY TRENDS IN PROPERTY & CASUALTY INSURANCE Over the last 10 years, the P&C business has been witnessing slow but resilient premium growth, with real premium growth declining 0.5 percentage points in 2017 to 2.8% as ABOUT – WORLD INSURANCE REPORT The World Insurance Report 2021 from Capgemini and Efma explores how the current distribution models are being challenged and reveals how technology can supercharge channel effectiveness and revenue. Discover what insurers can do to digitally empower their channels and expand their distribution ecosystem to enhance customer engagement and sales LOGIN – WORLD INSURANCE REPORT Visit the post for more. By continuing to navigate on this website, you accept the use of cookies. WORLD INSURANCE REPORT 2019 World Insurance Report 2019. As new risks are impacting the insurance landscape, the World Insurance Report 2019 from Capgemini and Efma explores the opportunity for insurers to develop new, technologically-advanced products to provide comprehensive risk coverage and better manage shifting customer expectations.CREATE ACCOUNT
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WORLD INSURANCE REPORT World Insurance ReportREPORT 2019
World nsurance Report 2019 The World Insurance Report (WIR) has been tracking technology’s impact on the insurance sector for more than a decade. We have explored its transformative effect on insurer-customer relationships, insurance market dynamics, and insurance businessmodels.
HYPER-PERSONALIZED ENGAGEMENT World Insurance Report 2020. As digital adoption is now mainstream across generations and willingness to purchase insurance from BigTechs is increasing, the World Insurance Report 2020 from Capgemini and Efma explores the changing trust equation between insurers and customers, and how insurance companies can use hyper-personalization to addressit.
THE FUTURE: DIGI-INTERMEDIATION The future: Digi-intermediation. To fill in distribution gaps and maximize delivered value, insurers of the future will embrace “digi-intermediation” - a seamless environment where human channels are digitally empowered and sophisticated on-demand digitalfeatures
WORLDINSURANCEREPORT.COM worldinsurancereport.com ENHANCING EFFECTIVENESS OF CHANNELS Enhancing effectiveness of channels. The time has come for insurers to actively deploy technology solutions that enrich their engagement channels, create WOW-factor impact, and deliver stellar customer CARE (Convenience, Advice, Reach). New customer expectations are pressurizing agents and brokers to provide convenience, personalizedadvice and
WORLD INSURANCE REPORTLOGINABOUTCONTACTHYPER-PERSONALIZED ENGAGEMENTAN EVOLUTIONARY SUCCESS PATHNEWS The World Insurance Report 2021 from Capgemini and Efma explores how the current distribution models are being challenged and how technology can supercharge channel effectiveness and revenue. Discover what insurers can do to digitally empower their channels and expand their distribution ecosystem to enhance customer engagement and saleseffectiveness.
WORLD INSURANCE REPORT 2021 T he World Insurance Report 2021 from Capgemini and Efma explores how the current distribution models are being challenged and reveals how technology can supercharge channel effectiveness and revenue. Discover what insurers can do to digitally empower their channels and expand their distribution ecosystem to enhance customer engagement and saleseffectiveness.
RESOURCES – WORLD INSURANCE REPORT The World Insurance Report 2021 from Capgemini and Efma explores how the current distribution World Insurance Report 2021. report. ABOUT – WORLD INSURANCE REPORT The World Insurance Report 2021 from Capgemini and Efma explores how the current distribution models are being challenged and reveals how technology can supercharge channel effectiveness and revenue. Discover what insurers can do to digitally empower their channels and expand their distribution ecosystem to enhance customer engagement and sales LOGIN – WORLD INSURANCE REPORT Visit the post for more. By continuing to navigate on this website, you accept the use of cookies. DISTRIBUTION MODELS ARE CHALLENGED Distribution models are challenged. Pandemic fallout and a changing business environment have significantly affected insurers’ KPIs related to sales and retention. The need of the hour is to focus on distribution channels as acquisition and retention enablers. Changingbusiness
WORLDINSURANCEREPORT.COM worldinsurancereport.com BIG DATA ANALYTICS IN LIFE INSURANCE Big data is a big way for life insurance companies to enable big improvements. For this reason the life insurance industry has been experimenting with ways to harness TOP-10 TECHNOLOGY TRENDS IN PROPERTY & CASUALTY INSURANCE Over the last 10 years, the P&C business has been witnessing slow but resilient premium growth, with real premium growth declining 0.5 percentage points in 2017 to 2.8% asRESET PASSWORD
Visit the post for more. By continuing to navigate on this website, you accept the use of cookies. WORLD INSURANCE REPORTLOGINABOUTCONTACTHYPER-PERSONALIZED ENGAGEMENTAN EVOLUTIONARY SUCCESS PATHNEWS The World Insurance Report 2021 from Capgemini and Efma explores how the current distribution models are being challenged and how technology can supercharge channel effectiveness and revenue. Discover what insurers can do to digitally empower their channels and expand their distribution ecosystem to enhance customer engagement and saleseffectiveness.
WORLD INSURANCE REPORT 2021 T he World Insurance Report 2021 from Capgemini and Efma explores how the current distribution models are being challenged and reveals how technology can supercharge channel effectiveness and revenue. Discover what insurers can do to digitally empower their channels and expand their distribution ecosystem to enhance customer engagement and saleseffectiveness.
RESOURCES – WORLD INSURANCE REPORT The World Insurance Report 2021 from Capgemini and Efma explores how the current distribution World Insurance Report 2021. report. ABOUT – WORLD INSURANCE REPORT The World Insurance Report 2021 from Capgemini and Efma explores how the current distribution models are being challenged and reveals how technology can supercharge channel effectiveness and revenue. Discover what insurers can do to digitally empower their channels and expand their distribution ecosystem to enhance customer engagement and sales LOGIN – WORLD INSURANCE REPORT Visit the post for more. By continuing to navigate on this website, you accept the use of cookies. DISTRIBUTION MODELS ARE CHALLENGED Distribution models are challenged. Pandemic fallout and a changing business environment have significantly affected insurers’ KPIs related to sales and retention. The need of the hour is to focus on distribution channels as acquisition and retention enablers. Changingbusiness
WORLDINSURANCEREPORT.COM worldinsurancereport.com BIG DATA ANALYTICS IN LIFE INSURANCE Big data is a big way for life insurance companies to enable big improvements. For this reason the life insurance industry has been experimenting with ways to harness TOP-10 TECHNOLOGY TRENDS IN PROPERTY & CASUALTY INSURANCE Over the last 10 years, the P&C business has been witnessing slow but resilient premium growth, with real premium growth declining 0.5 percentage points in 2017 to 2.8% asRESET PASSWORD
Visit the post for more. By continuing to navigate on this website, you accept the use of cookies. ABOUT – WORLD INSURANCE REPORT A global non-profit organization established in 1971 by banks and insurance companies, Efma facilitates networking between decision-makers. It provides quality insights to help banks and insurance companies make the right decisions to foster innovation and drive their transformation. 120 financial groups in 133 countries areEfma members.
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REPORT 2019
World nsurance Report 2019 The World Insurance Report (WIR) has been tracking technology’s impact on the insurance sector for more than a decade. We have explored its transformative effect on insurer-customer relationships, insurance market dynamics, and insurance businessmodels.
WORLDINSURANCEREPORT.COM worldinsurancereport.com THE FUTURE: DIGI-INTERMEDIATION The future: Digi-intermediation. To fill in distribution gaps and maximize delivered value, insurers of the future will embrace “digi-intermediation” - a seamless environment where human channels are digitally empowered and sophisticated on-demand digitalfeatures
WORLD INSURANCE REPORT World Insurance Report ENHANCING EFFECTIVENESS OF CHANNELS Enhancing effectiveness of channels. The time has come for insurers to actively deploy technology solutions that enrich their engagement channels, create WOW-factor impact, and deliver stellar customer CARE (Convenience, Advice, Reach). New customer expectations are pressurizing agents and brokers to provide convenience, personalizedadvice and
EXPLORING THE NEW TRUST EQUATION IN INSURANCE. WHERE DO World Insurance Report 2020 Infographic. Download icon. 7.33 MB JPEGimage.
AN EVOLUTIONARY SUCCESS PATH An evolutionary success path. The sweeping behavioral shift – evident across all age groups – is not a change, but an evolution of preferences that demands immediate action from insurance firms. The right data is necessary to yield insights that lead to a better understanding of customers’ needs at the right time and provides aproper 360
LIFE INSURANCE TRENDS BOOK 2020 Introduction Aspects of the life insurance industry have remained constant for years – and so have premiums. In today’s low interest rate environment, however, customers find traditional,* View all Reports
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World Insurance Report 2021Go to slide 1Distribution models are challengedGo to slide 2Enhancing effectiveness of channelsGo to slide 3The future: Digi-intermediationGo to slide 4 World Insurance Report 2021 The World Insurance Report 2021 from Capgemini and Efma explores how the current distribution models are being challenged and reveals how technology can supercharge channel effectiveness and revenue. Discover what insurers can do to digitally empower their channels and expand their distribution ecosystem to enhance customer engagement and saleseffectiveness.
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Distribution models are challenged Pandemic fallout and a changing business environment have significantly affected insurers’ KPIs related to sales and retention. The need of the hour is to focus on distribution channels as acquisition and retention enablers.Read more
Enhancing effectiveness of channels The time has come for insurers to actively deploy technology solutions that enrich their engagement channels, create WOW-factor impact, and deliver stellar customer CARE (Convenience, Advice, Reach).Read more
The future: Digi-intermediation To fill in distribution gaps and maximize delivered value, insurers of the future will embrace “digi-intermediation” – a seamless environment where human channels are digitally empowered and sophisticated on-demand digital features humanize virtual channels.Read more
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World Insurance Report 2019: Surmounting Emerging Risks withTechnology.
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World Insurance Report 2018 : Driving Digital Agility in Insurance Go to slide 1Go to slide 2 POINTS OF VIEW & ARCHIVE OPEN INSURANCE TRANSFORMATIONDownload icon
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BLOGS
AS THE DIGITAL DIVIDE ACROSS AGE GROUPS ERODES, MAKE WAY FOR ADIGITAL-FIRST WORLD
Considering the significant uptake in digital channel use for day-to-day transactions by customers across generations, digital may soon become the most preferred channel for insurance interactions, too. Therefore, policyholders will expect a seamless digital insuranceexperience.
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As the digital divide across age groups erodes, make way for adigital-first world
INTEGRATED SYSTEMS HELP INSURERS SHIFT THEIR APPROACH FROM POLICY-CENTRIC TO CUSTOMER-CENTRIC As insurers adopt digital technologies to provide value-added services and seamless delivery, they are looking to integrate with ecosystem partners such as customers, intermediaries, and other third parties to meet evolving product and service demands.Read more icon
Integrated systems help insurers shift their approach from policy-centric to customer-centric INSURERS MUST WORK ACROSS DEPARTMENTAL SILOS TO UNIFY CUSTOMEREXPERIENCE
Customer centricity for product and process design defines the insurerof the future.
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Insurers must work across departmental silos to unify customerexperience
DIGITAL TOOLS CAN FREE INSURANCE CHANNEL PARTNERS TO ADD MORE VALUE From complex policy administration to internal operations, purchase to policy issuance, life insurance has never been easy. Insurers build, sell, and service products and often vertically integrate business functions – sales, marketing, claims – via channel partners.Read more icon
Digital tools can free insurance channel partners to add more value Go to slide 1Go to slide 2#WIR21 ON TWITTER
EDUCATION WORLD
RT @CapgeminiIndia: In our #WIR21 survey, agents & brokers said relevant customer data, digital CRM tools & #AI-based analytics canenable…
SUSOVAN DWIVEDY
RT @Capgemini_ins: Over 70% of customers use more than one distribution channel for researching & purchasing insurance. How dothey rate ea…
CAPGEMINI INSURANCE
Over 70% of customers use more than one distribution channel for researching & purchasing insurance. How do they ra… https://t.co/hqPsRhcsDnXARVIN_SIVA
RT @CapgeminiIndia: In our #WIR21 survey, agents & brokers said relevant customer data, digital CRM tools & #AI-based analytics canenable…
SHAIK KHADAR VALLI
RT @CapgeminiIndia: 77% of insurance executives surveyed in the #WIR21 say agents & brokers are their firm's most prominentdistribution ch…
SHAIK KHADAR VALLI
RT @CapgeminiIndia: In our #WIR21 survey, agents & brokers said relevant customer data, digital CRM tools & #AI-based analytics canenable…
GODFREY
RT @CapgeminiIndia: In our #WIR21 survey, agents & brokers said relevant customer data, digital CRM tools & #AI-based analytics canenable…
DR MARK VAN RIJMENAM RT @CapgeminiIndia: In our #WIR21 survey, agents & brokers said relevant customer data, digital CRM tools & #AI-based analytics canenable…
DEBABRATA PANIGRAHI
RT @CapgeminiIndia: In our #WIR21 survey, agents & brokers said relevant customer data, digital CRM tools & #AI-based analytics canenable…
Go to slide 1Go to slide 2Go to slide 3 Show more on Twitter WORLD INSURANCE REPORT 2021 The World Insurance Report 2021 from Capgemini and Efma explores how the current distribution models are being challenged and reveals how technology can supercharge channel effectiveness and revenue. Discover what insurers can do to digitally empower their channels and expand their distribution ecosystem to enhance customer engagement and saleseffectiveness.
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