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SETTING UP YOUR THIRD PARTY BYO ROUTER For assistance configuring your third-party router, we would recommend consulting a user manual for your specific Router (usually easily found on the web), or by contacting the manufacturer for your Router. If you are still experiencing any difficulty with getting connected, please talk to us on 0800 477 333 (8AM to 10PM, 7 days a week) SETTING UP VOIP/VOICE ON YOUR ZYXEL ROUTER 3. On the NAT page, click the ALG tab > for SIP ALG:, click Enable >click Apply.
SETTING UP YOUR ZYXEL ROUTER FOR VDSL 3. On the Broadband page, on the Broadband tab (default) > for the VDSL entry> under Modify, click Edit (pencil Icon). 4. On the WAN Configuration edit window, ensure you scroll through and verify the following settings are shown/specified below: General. Active Mode: Routing Encapsulation: PPPoE IPv6/IPv4 Mode: IPv6/IPv4 DualStack (you can also use IPv4 Only) HOW TO CHECK YOUR COMPUTER'S NETWORK INTERFACE SPEED As a part of troubleshooting a UFB speed issue, you can review if your PC or Mac supports a gigabit network interface by following the below steps. Windows: 1. Open Networking and Sharing Center 2. Click on blue text next to 'Connections: ' 3. Review the speed on the PC. 4. SETTING UP WIFI ON YOUR HUAWEI HG659 ROUTER Part 1 - How to connect your devices to WiFi: A) Once you have powered on your router for a few minutes, the WiFi signal should enable automatically. This will be indicated by the 'WLAN' light on the front of the router being solid Green or blinking fast. ACTRIX WINDOWS LIVE MAIL SETUP 1. Click on Add e-mail account on the left. 2. Enter the following details into the new account screen then click Next. 3. Select POP3 as the Incoming E-mail Server Type, enter the following details and press Next. Incoming Server: pop.actrix.co.nz. SETTING UP YOUR VOYAGER HUAWEI DG8245V ROUTER CONNECTING TO ADSL OR VDSL. 1 - Plug one end of the grey DSL/Phone cable into the grey DSL port on the router. Plug the other end into your DSL/phone wall jack. 2 - Plug one end of the Yellow Network/Ethernet cable to any of the Yellow LAN ports on the router. Plug the other end to your Laptop, Desktop or other wired device. VOYAGER - POWERED BY KAYAKO HELP DESK SOFTWARE At Voyager, we are broadband and communication specialists. Proudly New Zealand owned, we keep Kiwis online at home and at work with our supersonic broadband speeds. FIRST TIME SETUP GUIDE FOR YOUR VOYAGER HUAWEI HG659 CONNECTING TO FIBRE 1 - Plug one end of the Blue Network/Ethernet cable into the LAN1/GE1 (or LAN2/GE2 if advised) port on the Fibre ONT.Plug the other end into the Blue WAN port on the router. 2 - Plug one end of the Yellow Network/Ethernet cable to any of the Yellow LAN ports on the router.Plug the other end to your Laptop, Desktop or other wired device. EMAIL SERVER SETTINGS TLS/SSL Connections. Net24 supports TLS/SSL security, which provides secure transport of user credentials and messages over the Internet. If you wish to use TLS/SSL we recommend you use the official name of systems to avoid certificate errors. The official hostname for POP/IMAP/SMTP is: MP.MAIL.ISX.NET.NZ. If you do use TLS/SSL you willneed to
SETTING UP YOUR THIRD PARTY BYO ROUTER For assistance configuring your third-party router, we would recommend consulting a user manual for your specific Router (usually easily found on the web), or by contacting the manufacturer for your Router. If you are still experiencing any difficulty with getting connected, please talk to us on 0800 477 333 (8AM to 10PM, 7 days a week) SETTING UP VOIP/VOICE ON YOUR ZYXEL ROUTER 3. On the NAT page, click the ALG tab > for SIP ALG:, click Enable >click Apply.
SETTING UP YOUR ZYXEL ROUTER FOR VDSL 3. On the Broadband page, on the Broadband tab (default) > for the VDSL entry> under Modify, click Edit (pencil Icon). 4. On the WAN Configuration edit window, ensure you scroll through and verify the following settings are shown/specified below: General. Active Mode: Routing Encapsulation: PPPoE IPv6/IPv4 Mode: IPv6/IPv4 DualStack (you can also use IPv4 Only) HOW TO CHECK YOUR COMPUTER'S NETWORK INTERFACE SPEED As a part of troubleshooting a UFB speed issue, you can review if your PC or Mac supports a gigabit network interface by following the below steps. Windows: 1. Open Networking and Sharing Center 2. Click on blue text next to 'Connections: ' 3. Review the speed on the PC. 4. SETTING UP WIFI ON YOUR HUAWEI HG659 ROUTER Part 1 - How to connect your devices to WiFi: A) Once you have powered on your router for a few minutes, the WiFi signal should enable automatically. This will be indicated by the 'WLAN' light on the front of the router being solid Green or blinking fast. ACTRIX WINDOWS LIVE MAIL SETUP 1. Click on Add e-mail account on the left. 2. Enter the following details into the new account screen then click Next. 3. Select POP3 as the Incoming E-mail Server Type, enter the following details and press Next. Incoming Server: pop.actrix.co.nz. VOYAGER - POWERED BY KAYAKO HELP DESK SOFTWARE At Voyager, we are broadband and communication specialists. Proudly New Zealand owned, we keep Kiwis online at home and at work with our supersonic broadband speeds.KNOWLEDGEBASE
Knowledgebase : Voice. (1) Cloud Softphone. Voyager Softphone User guides. (2) Voyager Voice. Voyager Voice - Setting up & using your Voicemail. Voyager Voice User guides. (2) Voyager Voice Platform (VVP) Conversant Migration FAQ. Migration 3CX from CVS to VVP.KNOWLEDGEBASE
Expanding the disk for Windows Server 2008 VMs. Updating your Dedicated, VPS or VM Linux Server to mitigate the ShellShock vulnerability. (1) Data Centres. Data Centre Access. (4) Dedicated Servers. Java errors when using IBM RSA remote control features. Key FIRST TIME SETUP GUIDE FOR YOUR VOYAGER HUAWEI HG659 CONNECTING TO FIBRE 1 - Plug one end of the Blue Network/Ethernet cable into the LAN1/GE1 (or LAN2/GE2 if advised) port on the Fibre ONT.Plug the other end into the Blue WAN port on the router. 2 - Plug one end of the Yellow Network/Ethernet cable to any of the Yellow LAN ports on the router.Plug the other end to your Laptop, Desktop or other wired device. GETTING ULTRA-FAST BROADBAND UFB INSTALLED Below is a general overview of what’s involved when getting Ultra-Fast Broadband (UFB) installed at your property. To check if you can connected at your place, just use our Fibre Broadband Checker, it only takes a moment and if you want to go ahead and signup from there, our team will get you connected as fast as possible!KNOWLEDGEBASE
Knowledgebase - Powered by Kayako Help Desk Software. Knowledgebase. (6) 1stDomains (3) Accounts & Billing (2) Cloud Servers (1) Data Centres (4) Dedicated Servers (1) Domains (10) Email Hosting (11) Getting Connected (42) Hardware Guides (3) Ironstor Cloud Backup (11) iSMS (7) Microsoft SQL Server Hosting (5) Troubleshooting (27) VirtualDELIVERY RECEIPTS
Delivery receipts allow you to determine how many of your messages have been delivered successfully. They are passed back to your account by the carrier, and as a result there may be a small additional cost for each receipt*. To access the Delivery Receipt request setting, go to Account, then Account Settings, and click the toggle next to SETTING UP WIFI ON YOUR HUAWEI HG659 ROUTER Part 1 - How to connect your devices to WiFi: A) Once you have powered on your router for a few minutes, the WiFi signal should enable automatically. This will be indicated by the 'WLAN' light on the front of the router being solid Green or blinking fast. FREQUENTLY ASKED QUESTIONS Frequently Asked Questions - Powered by Kayako Help Desk Software. Knowledgebase. Frequently Asked Questions. Posted by zz-James Moir on 21 June 2016 04:05 PM. This FAQ covers frequently asked questions about Net24's Email service. Should you have any additional questions, please contact customer service service@net24.co.nz. CREATING A NEW MAILBOX 3. On the 'Manage Domains & Services' page click on the domain name that you wish to add a mailbox for. 4. On the Domain Name Manager page under 'Services' click "Manage Email". 5. Within the 'Mail Management Control Panel' click "Add Mail User". 6. On the 'Add Mail User' make sure "Mailbox " is selected from the drop box situated SETTING UP YOUR VOYAGER HUAWEI DG8245V ROUTER CONNECTING TO ADSL OR VDSL. 1 - Plug one end of the grey DSL/Phone cable into the grey DSL port on the router. Plug the other end into your DSL/phone wall jack. 2 - Plug one end of the Yellow Network/Ethernet cable to any of the Yellow LAN ports on the router. Plug the other end to your Laptop, Desktop or other wired device.KNOWLEDGEBASE
Knowledgebase : Voice. (1) Cloud Softphone. Voyager Softphone User guides. (2) Voyager Voice. Voyager Voice - Setting up & using your Voicemail. Voyager Voice User guides. (2) Voyager Voice Platform (VVP) Conversant Migration FAQ. Migration 3CX from CVS to VVP. FIRST TIME SETUP GUIDE FOR YOUR VOYAGER HUAWEI HG659 CONNECTING TO FIBRE 1 - Plug one end of the Blue Network/Ethernet cable into the LAN1/GE1 (or LAN2/GE2 if advised) port on the Fibre ONT.Plug the other end into the Blue WAN port on the router. 2 - Plug one end of the Yellow Network/Ethernet cable to any of the Yellow LAN ports on the router.Plug the other end to your Laptop, Desktop or other wired device. HOW FAST SHOULD I EXPECT MY CONNECTION TO BE? Up to 20Mbps. Fibre 200/20. Up to 200Mbps. Up to 20Mbps. Fibre MAX*. Up to 950Mbps. Up to 450Mbps. ADSL and VDSL connections will generally be much slower than the speeds above, as these services are strongly affected by the distance between your house and your local exchange. It's important to remember that all our Residential broadband plans SETTING UP VOIP/VOICE ON YOUR ZYXEL ROUTER 3. On the NAT page, click the ALG tab > for SIP ALG:, click Enable >click Apply.
SETTING UP YOUR VOYAGER HUAWEI DG8245V ROUTER CONNECTING TO ADSL OR VDSL. 1 - Plug one end of the grey DSL/Phone cable into the grey DSL port on the router. Plug the other end into your DSL/phone wall jack. 2 - Plug one end of the Yellow Network/Ethernet cable to any of the Yellow LAN ports on the router. Plug the other end to your Laptop, Desktop or other wired device.KNOWLEDGEBASE
Knowledgebase : Voice. (1) Cloud Softphone. Voyager Softphone User guides. (2) Voyager Voice. Voyager Voice - Setting up & using your Voicemail. Voyager Voice User guides. (2) Voyager Voice Platform (VVP) Conversant Migration FAQ. Migration 3CX from CVS to VVP. FIRST TIME SETUP GUIDE FOR YOUR VOYAGER HUAWEI HG659 CONNECTING TO FIBRE 1 - Plug one end of the Blue Network/Ethernet cable into the LAN1/GE1 (or LAN2/GE2 if advised) port on the Fibre ONT.Plug the other end into the Blue WAN port on the router. 2 - Plug one end of the Yellow Network/Ethernet cable to any of the Yellow LAN ports on the router.Plug the other end to your Laptop, Desktop or other wired device. HOW FAST SHOULD I EXPECT MY CONNECTION TO BE? Up to 20Mbps. Fibre 200/20. Up to 200Mbps. Up to 20Mbps. Fibre MAX*. Up to 950Mbps. Up to 450Mbps. ADSL and VDSL connections will generally be much slower than the speeds above, as these services are strongly affected by the distance between your house and your local exchange. It's important to remember that all our Residential broadband plans SETTING UP VOIP/VOICE ON YOUR ZYXEL ROUTER 3. On the NAT page, click the ALG tab > for SIP ALG:, click Enable >click Apply.
SETTING UP YOUR ZYXEL ROUTER FOR VDSL 3. On the Broadband page, on the Broadband tab (default) > for the VDSL entry> under Modify, click Edit (pencil Icon). 4. On the WAN Configuration edit window, ensure you scroll through and verify the following settings are shown/specified below: General. Active Mode: Routing Encapsulation: PPPoE IPv6/IPv4 Mode: IPv6/IPv4 DualStack (you can also use IPv4 Only) SETTING UP WIFI ON YOUR HUAWEI HG659 ROUTER Part 1 - How to connect your devices to WiFi: A) Once you have powered on your router for a few minutes, the WiFi signal should enable automatically. This will be indicated by the 'WLAN' light on the front of the router being solid Green or blinking fast. SETTING UP YOUR THIRD PARTY BYO ROUTER For assistance configuring your third-party router, we would recommend consulting a user manual for your specific Router (usually easily found on the web), or by contacting the manufacturer for your Router. If you are still experiencing any difficulty with getting connected, please talk to us on 0800 477 333 (8AM to 10PM, 7 days a week) EMAIL SERVER SETTINGS TLS/SSL Connections. Net24 supports TLS/SSL security, which provides secure transport of user credentials and messages over the Internet. If you wish to use TLS/SSL we recommend you use the official name of systems to avoid certificate errors. The official hostname for POP/IMAP/SMTP is: MP.MAIL.ISX.NET.NZ. If you do use TLS/SSL you willneed to
HOW TO CHECK YOUR COMPUTER'S NETWORK INTERFACE SPEED As a part of troubleshooting a UFB speed issue, you can review if your PC or Mac supports a gigabit network interface by following the below steps. Windows: 1. Open Networking and Sharing Center 2. Click on blue text next to 'Connections: ' 3. Review the speed on the PC. 4. VOYAGER - POWERED BY KAYAKO HELP DESK SOFTWARE At Voyager, we are broadband and communication specialists. Proudly New Zealand owned, we keep Kiwis online at home and at work with our supersonic broadband speeds.KNOWLEDGEBASE
Expanding the disk for Windows Server 2008 VMs. Updating your Dedicated, VPS or VM Linux Server to mitigate the ShellShock vulnerability. (1) Data Centres. Data Centre Access. (4) Dedicated Servers. Java errors when using IBM RSA remote control features. Key HOW FAST SHOULD I EXPECT MY CONNECTION TO BE? Up to 20Mbps. Fibre 200/20. Up to 200Mbps. Up to 20Mbps. Fibre MAX*. Up to 950Mbps. Up to 450Mbps. ADSL and VDSL connections will generally be much slower than the speeds above, as these services are strongly affected by the distance between your house and your local exchange. It's important to remember that all our Residential broadband plans THIRD PARTY BYO MODEM/ROUTER REQUIREMENTS If you would like to get an idea of what's required to configure your own modem, you can have a look at our settings guide here: Setting up your Third party BYO modem. Below is the basic requirements for each connection type: Requirements for ADSL Connections. ADSL Capable Modem. Encapsulation Protocol: PPPoA. Requirements for VDSLConnections.
FIRST TIME SETUP GUIDE FOR YOUR VOYAGER HUAWEI HG659 CONNECTING TO FIBRE 1 - Plug one end of the Blue Network/Ethernet cable into the LAN1/GE1 (or LAN2/GE2 if advised) port on the Fibre ONT.Plug the other end into the Blue WAN port on the router. 2 - Plug one end of the Yellow Network/Ethernet cable to any of the Yellow LAN ports on the router.Plug the other end to your Laptop, Desktop or other wired device. CONVERSANT MIGRATION FAQ For customers paying $15 or less per user, the new pricing below will apply: $20 Plan Charge (include 2x Users and 1x Phone Numbers) $10 Per Additional Users. $5 Per Additional Phone Numbers. $10 Tollfree Service. There will also be a change in call costs as below (comparison included between current Conversant pricing as well): INBOX - POWERED BY KAYAKO HELP DESK SOFTWARE Overview of the live inbox. The inbox allows you to view all inbound messages over the past 90 days. New incoming messages are loaded automatically, with unread conversations appearing at the top of the list, accompanied by a number denoting the number of unread messages in each conversation.BILLING ENQUIRIES
When do I receive my first invoice? Your first invoice will be sent in line with the commencement of the first full month e.g. If you are connected 15 th June, you will receive your first invoice early in July. This will cover the period from the 15 th June – 30 th June, as well as the normal month in advance between 1 st July – 31 stJuly.
DELIVERY RECEIPTS
Delivery receipts allow you to determine how many of your messages have been delivered successfully. They are passed back to your account by the carrier, and as a result there may be a small additional cost for each receipt*. To access the Delivery Receipt request setting, go to Account, then Account Settings, and click the toggle next to ACTRIX WINDOWS LIVE MAIL SETUP 1. Click on Add e-mail account on the left. 2. Enter the following details into the new account screen then click Next. 3. Select POP3 as the Incoming E-mail Server Type, enter the following details and press Next. Incoming Server: pop.actrix.co.nz. SETTING UP YOUR VOYAGER HUAWEI DG8245V ROUTER CONNECTING TO ADSL OR VDSL. 1 - Plug one end of the grey DSL/Phone cable into the grey DSL port on the router. Plug the other end into your DSL/phone wall jack. 2 - Plug one end of the Yellow Network/Ethernet cable to any of the Yellow LAN ports on the router. Plug the other end to your Laptop, Desktop or other wired device.KNOWLEDGEBASE
Knowledgebase : Voice. (1) Cloud Softphone. Voyager Softphone User guides. (2) Voyager Voice. Voyager Voice - Setting up & using your Voicemail. Voyager Voice User guides. (2) Voyager Voice Platform (VVP) Conversant Migration FAQ. Migration 3CX from CVS to VVP. FIRST TIME SETUP GUIDE FOR YOUR VOYAGER HUAWEI HG659 CONNECTING TO FIBRE 1 - Plug one end of the Blue Network/Ethernet cable into the LAN1/GE1 (or LAN2/GE2 if advised) port on the Fibre ONT.Plug the other end into the Blue WAN port on the router. 2 - Plug one end of the Yellow Network/Ethernet cable to any of the Yellow LAN ports on the router.Plug the other end to your Laptop, Desktop or other wired device. HOW FAST SHOULD I EXPECT MY CONNECTION TO BE? Up to 20Mbps. Fibre 200/20. Up to 200Mbps. Up to 20Mbps. Fibre MAX*. Up to 950Mbps. Up to 450Mbps. ADSL and VDSL connections will generally be much slower than the speeds above, as these services are strongly affected by the distance between your house and your local exchange. It's important to remember that all our Residential broadband plans SETTING UP VOIP/VOICE ON YOUR ZYXEL ROUTER 3. On the NAT page, click the ALG tab > for SIP ALG:, click Enable >click Apply.
SETTING UP YOUR ZYXEL ROUTER FOR VDSL 3. On the Broadband page, on the Broadband tab (default) > for the VDSL entry> under Modify, click Edit (pencil Icon). 4. On the WAN Configuration edit window, ensure you scroll through and verify the following settings are shown/specified below: General. Active Mode: Routing Encapsulation: PPPoE IPv6/IPv4 Mode: IPv6/IPv4 DualStack (you can also use IPv4 Only) SETTING UP YOUR THIRD PARTY BYO ROUTER For assistance configuring your third-party router, we would recommend consulting a user manual for your specific Router (usually easily found on the web), or by contacting the manufacturer for your Router. If you are still experiencing any difficulty with getting connected, please talk to us on 0800 477 333 (8AM to 10PM, 7 days a week) EMAIL SERVER SETTINGS TLS/SSL Connections. Net24 supports TLS/SSL security, which provides secure transport of user credentials and messages over the Internet. If you wish to use TLS/SSL we recommend you use the official name of systems to avoid certificate errors. The official hostname for POP/IMAP/SMTP is: MP.MAIL.ISX.NET.NZ. If you do use TLS/SSL you willneed to
SETTING UP WIFI ON YOUR HUAWEI HG659 ROUTER Part 1 - How to connect your devices to WiFi: A) Once you have powered on your router for a few minutes, the WiFi signal should enable automatically. This will be indicated by the 'WLAN' light on the front of the router being solid Green or blinking fast. HOW TO CHECK YOUR COMPUTER'S NETWORK INTERFACE SPEED As a part of troubleshooting a UFB speed issue, you can review if your PC or Mac supports a gigabit network interface by following the below steps. Windows: 1. Open Networking and Sharing Center 2. Click on blue text next to 'Connections: ' 3. Review the speed on the PC. 4. SETTING UP YOUR VOYAGER HUAWEI DG8245V ROUTER CONNECTING TO ADSL OR VDSL. 1 - Plug one end of the grey DSL/Phone cable into the grey DSL port on the router. Plug the other end into your DSL/phone wall jack. 2 - Plug one end of the Yellow Network/Ethernet cable to any of the Yellow LAN ports on the router. Plug the other end to your Laptop, Desktop or other wired device.KNOWLEDGEBASE
Knowledgebase : Voice. (1) Cloud Softphone. Voyager Softphone User guides. (2) Voyager Voice. Voyager Voice - Setting up & using your Voicemail. Voyager Voice User guides. (2) Voyager Voice Platform (VVP) Conversant Migration FAQ. Migration 3CX from CVS to VVP. FIRST TIME SETUP GUIDE FOR YOUR VOYAGER HUAWEI HG659 CONNECTING TO FIBRE 1 - Plug one end of the Blue Network/Ethernet cable into the LAN1/GE1 (or LAN2/GE2 if advised) port on the Fibre ONT.Plug the other end into the Blue WAN port on the router. 2 - Plug one end of the Yellow Network/Ethernet cable to any of the Yellow LAN ports on the router.Plug the other end to your Laptop, Desktop or other wired device. HOW FAST SHOULD I EXPECT MY CONNECTION TO BE? Up to 20Mbps. Fibre 200/20. Up to 200Mbps. Up to 20Mbps. Fibre MAX*. Up to 950Mbps. Up to 450Mbps. ADSL and VDSL connections will generally be much slower than the speeds above, as these services are strongly affected by the distance between your house and your local exchange. It's important to remember that all our Residential broadband plans SETTING UP VOIP/VOICE ON YOUR ZYXEL ROUTER 3. On the NAT page, click the ALG tab > for SIP ALG:, click Enable >click Apply.
SETTING UP YOUR ZYXEL ROUTER FOR VDSL 3. On the Broadband page, on the Broadband tab (default) > for the VDSL entry> under Modify, click Edit (pencil Icon). 4. On the WAN Configuration edit window, ensure you scroll through and verify the following settings are shown/specified below: General. Active Mode: Routing Encapsulation: PPPoE IPv6/IPv4 Mode: IPv6/IPv4 DualStack (you can also use IPv4 Only) SETTING UP YOUR THIRD PARTY BYO ROUTER For assistance configuring your third-party router, we would recommend consulting a user manual for your specific Router (usually easily found on the web), or by contacting the manufacturer for your Router. If you are still experiencing any difficulty with getting connected, please talk to us on 0800 477 333 (8AM to 10PM, 7 days a week) EMAIL SERVER SETTINGS TLS/SSL Connections. Net24 supports TLS/SSL security, which provides secure transport of user credentials and messages over the Internet. If you wish to use TLS/SSL we recommend you use the official name of systems to avoid certificate errors. The official hostname for POP/IMAP/SMTP is: MP.MAIL.ISX.NET.NZ. If you do use TLS/SSL you willneed to
SETTING UP WIFI ON YOUR HUAWEI HG659 ROUTER Part 1 - How to connect your devices to WiFi: A) Once you have powered on your router for a few minutes, the WiFi signal should enable automatically. This will be indicated by the 'WLAN' light on the front of the router being solid Green or blinking fast. HOW TO CHECK YOUR COMPUTER'S NETWORK INTERFACE SPEED As a part of troubleshooting a UFB speed issue, you can review if your PC or Mac supports a gigabit network interface by following the below steps. Windows: 1. Open Networking and Sharing Center 2. Click on blue text next to 'Connections: ' 3. Review the speed on the PC. 4. VOYAGER - POWERED BY KAYAKO HELP DESK SOFTWARE At Voyager, we are broadband and communication specialists. Proudly New Zealand owned, we keep Kiwis online at home and at work with our supersonic broadband speeds.VOYAGER VOICE
Welcome to the Voyager Voice platform. LEARN MOREKNOWLEDGEBASE
Knowledgebase : Voice. (1) Cloud Softphone. Voyager Softphone User guides. (2) Voyager Voice. Voyager Voice - Setting up & using your Voicemail. Voyager Voice User guides. (2) Voyager Voice Platform (VVP) Conversant Migration FAQ. Migration 3CX from CVS to VVP. HOW FAST SHOULD I EXPECT MY CONNECTION TO BE? Up to 20Mbps. Fibre 200/20. Up to 200Mbps. Up to 20Mbps. Fibre MAX*. Up to 950Mbps. Up to 450Mbps. ADSL and VDSL connections will generally be much slower than the speeds above, as these services are strongly affected by the distance between your house and your local exchange. It's important to remember that all our Residential broadband plans THIRD PARTY BYO MODEM/ROUTER REQUIREMENTS If you would like to get an idea of what's required to configure your own modem, you can have a look at our settings guide here: Setting up your Third party BYO modem. Below is the basic requirements for each connection type: Requirements for ADSL Connections. ADSL Capable Modem. Encapsulation Protocol: PPPoA. Requirements for VDSLConnections.
KNOWLEDGEBASE
Expanding the disk for Windows Server 2008 VMs. Updating your Dedicated, VPS or VM Linux Server to mitigate the ShellShock vulnerability. (1) Data Centres. Data Centre Access. (4) Dedicated Servers. Java errors when using IBM RSA remote control features. Key CONVERSANT MIGRATION FAQ For customers paying $15 or less per user, the new pricing below will apply: $20 Plan Charge (include 2x Users and 1x Phone Numbers) $10 Per Additional Users. $5 Per Additional Phone Numbers. $10 Tollfree Service. There will also be a change in call costs as below (comparison included between current Conversant pricing as well):BILLING ENQUIRIES
When do I receive my first invoice? Your first invoice will be sent in line with the commencement of the first full month e.g. If you are connected 15 th June, you will receive your first invoice early in July. This will cover the period from the 15 th June – 30 th June, as well as the normal month in advance between 1 st July – 31 stJuly.
1ST DOMAINS EMAIL CONFIGURATION GUIDE: OUTLOOK 2010/2013 Open Outlook. Click File, then Add Account to begin. See below. Next, select Manually configure server settings or additional server types, then click Next.See below. In this screen, choose POP or IMAP, then click Next.Below illustrates this window. This window isDELIVERY RECEIPTS
Delivery receipts allow you to determine how many of your messages have been delivered successfully. They are passed back to your account by the carrier, and as a result there may be a small additional cost for each receipt*. To access the Delivery Receipt request setting, go to Account, then Account Settings, and click the toggle next to SETTING UP YOUR VOYAGER HUAWEI DG8245V ROUTER CONNECTING TO ADSL OR VDSL. 1 - Plug one end of the grey DSL/Phone cable into the grey DSL port on the router. Plug the other end into your DSL/phone wall jack. 2 - Plug one end of the Yellow Network/Ethernet cable to any of the Yellow LAN ports on the router. Plug the other end to your Laptop, Desktop or other wired device.KNOWLEDGEBASE
Knowledgebase : Voice. (1) Cloud Softphone. Voyager Softphone User guides. (2) Voyager Voice. Voyager Voice - Setting up & using your Voicemail. Voyager Voice User guides. (2) Voyager Voice Platform (VVP) Conversant Migration FAQ. Migration 3CX from CVS to VVP. FIRST TIME SETUP GUIDE FOR YOUR VOYAGER HUAWEI HG659 CONNECTING TO FIBRE 1 - Plug one end of the Blue Network/Ethernet cable into the LAN1/GE1 (or LAN2/GE2 if advised) port on the Fibre ONT.Plug the other end into the Blue WAN port on the router. 2 - Plug one end of the Yellow Network/Ethernet cable to any of the Yellow LAN ports on the router.Plug the other end to your Laptop, Desktop or other wired device. HOW FAST SHOULD I EXPECT MY CONNECTION TO BE? Up to 20Mbps. Fibre 200/20. Up to 200Mbps. Up to 20Mbps. Fibre MAX*. Up to 950Mbps. Up to 450Mbps. ADSL and VDSL connections will generally be much slower than the speeds above, as these services are strongly affected by the distance between your house and your local exchange. It's important to remember that all our Residential broadband plans SETTING UP VOIP/VOICE ON YOUR ZYXEL ROUTER 3. On the NAT page, click the ALG tab > for SIP ALG:, click Enable >click Apply.
SETTING UP YOUR ZYXEL ROUTER FOR VDSL 3. On the Broadband page, on the Broadband tab (default) > for the VDSL entry> under Modify, click Edit (pencil Icon). 4. On the WAN Configuration edit window, ensure you scroll through and verify the following settings are shown/specified below: General. Active Mode: Routing Encapsulation: PPPoE IPv6/IPv4 Mode: IPv6/IPv4 DualStack (you can also use IPv4 Only) SETTING UP YOUR THIRD PARTY BYO ROUTER For assistance configuring your third-party router, we would recommend consulting a user manual for your specific Router (usually easily found on the web), or by contacting the manufacturer for your Router. If you are still experiencing any difficulty with getting connected, please talk to us on 0800 477 333 (8AM to 10PM, 7 days a week) EMAIL SERVER SETTINGS TLS/SSL Connections. Net24 supports TLS/SSL security, which provides secure transport of user credentials and messages over the Internet. If you wish to use TLS/SSL we recommend you use the official name of systems to avoid certificate errors. The official hostname for POP/IMAP/SMTP is: MP.MAIL.ISX.NET.NZ. If you do use TLS/SSL you willneed to
SETTING UP WIFI ON YOUR HUAWEI HG659 ROUTER Part 1 - How to connect your devices to WiFi: A) Once you have powered on your router for a few minutes, the WiFi signal should enable automatically. This will be indicated by the 'WLAN' light on the front of the router being solid Green or blinking fast. HOW TO CHECK YOUR COMPUTER'S NETWORK INTERFACE SPEED As a part of troubleshooting a UFB speed issue, you can review if your PC or Mac supports a gigabit network interface by following the below steps. Windows: 1. Open Networking and Sharing Center 2. Click on blue text next to 'Connections: ' 3. Review the speed on the PC. 4. SETTING UP YOUR VOYAGER HUAWEI DG8245V ROUTER CONNECTING TO ADSL OR VDSL. 1 - Plug one end of the grey DSL/Phone cable into the grey DSL port on the router. Plug the other end into your DSL/phone wall jack. 2 - Plug one end of the Yellow Network/Ethernet cable to any of the Yellow LAN ports on the router. Plug the other end to your Laptop, Desktop or other wired device.KNOWLEDGEBASE
Knowledgebase : Voice. (1) Cloud Softphone. Voyager Softphone User guides. (2) Voyager Voice. Voyager Voice - Setting up & using your Voicemail. Voyager Voice User guides. (2) Voyager Voice Platform (VVP) Conversant Migration FAQ. Migration 3CX from CVS to VVP. FIRST TIME SETUP GUIDE FOR YOUR VOYAGER HUAWEI HG659 CONNECTING TO FIBRE 1 - Plug one end of the Blue Network/Ethernet cable into the LAN1/GE1 (or LAN2/GE2 if advised) port on the Fibre ONT.Plug the other end into the Blue WAN port on the router. 2 - Plug one end of the Yellow Network/Ethernet cable to any of the Yellow LAN ports on the router.Plug the other end to your Laptop, Desktop or other wired device. HOW FAST SHOULD I EXPECT MY CONNECTION TO BE? Up to 20Mbps. Fibre 200/20. Up to 200Mbps. Up to 20Mbps. Fibre MAX*. Up to 950Mbps. Up to 450Mbps. ADSL and VDSL connections will generally be much slower than the speeds above, as these services are strongly affected by the distance between your house and your local exchange. It's important to remember that all our Residential broadband plans SETTING UP VOIP/VOICE ON YOUR ZYXEL ROUTER 3. On the NAT page, click the ALG tab > for SIP ALG:, click Enable >click Apply.
SETTING UP YOUR ZYXEL ROUTER FOR VDSL 3. On the Broadband page, on the Broadband tab (default) > for the VDSL entry> under Modify, click Edit (pencil Icon). 4. On the WAN Configuration edit window, ensure you scroll through and verify the following settings are shown/specified below: General. Active Mode: Routing Encapsulation: PPPoE IPv6/IPv4 Mode: IPv6/IPv4 DualStack (you can also use IPv4 Only) SETTING UP YOUR THIRD PARTY BYO ROUTER For assistance configuring your third-party router, we would recommend consulting a user manual for your specific Router (usually easily found on the web), or by contacting the manufacturer for your Router. If you are still experiencing any difficulty with getting connected, please talk to us on 0800 477 333 (8AM to 10PM, 7 days a week) EMAIL SERVER SETTINGS TLS/SSL Connections. Net24 supports TLS/SSL security, which provides secure transport of user credentials and messages over the Internet. If you wish to use TLS/SSL we recommend you use the official name of systems to avoid certificate errors. The official hostname for POP/IMAP/SMTP is: MP.MAIL.ISX.NET.NZ. If you do use TLS/SSL you willneed to
SETTING UP WIFI ON YOUR HUAWEI HG659 ROUTER Part 1 - How to connect your devices to WiFi: A) Once you have powered on your router for a few minutes, the WiFi signal should enable automatically. This will be indicated by the 'WLAN' light on the front of the router being solid Green or blinking fast. HOW TO CHECK YOUR COMPUTER'S NETWORK INTERFACE SPEED As a part of troubleshooting a UFB speed issue, you can review if your PC or Mac supports a gigabit network interface by following the below steps. Windows: 1. Open Networking and Sharing Center 2. Click on blue text next to 'Connections: ' 3. Review the speed on the PC. 4. VOYAGER - POWERED BY KAYAKO HELP DESK SOFTWARE At Voyager, we are broadband and communication specialists. Proudly New Zealand owned, we keep Kiwis online at home and at work with our supersonic broadband speeds.VOYAGER VOICE
Welcome to the Voyager Voice platform. LEARN MOREKNOWLEDGEBASE
Knowledgebase : Voice. (1) Cloud Softphone. Voyager Softphone User guides. (2) Voyager Voice. Voyager Voice - Setting up & using your Voicemail. Voyager Voice User guides. (2) Voyager Voice Platform (VVP) Conversant Migration FAQ. Migration 3CX from CVS to VVP. HOW FAST SHOULD I EXPECT MY CONNECTION TO BE? Up to 20Mbps. Fibre 200/20. Up to 200Mbps. Up to 20Mbps. Fibre MAX*. Up to 950Mbps. Up to 450Mbps. ADSL and VDSL connections will generally be much slower than the speeds above, as these services are strongly affected by the distance between your house and your local exchange. It's important to remember that all our Residential broadband plans THIRD PARTY BYO MODEM/ROUTER REQUIREMENTS If you would like to get an idea of what's required to configure your own modem, you can have a look at our settings guide here: Setting up your Third party BYO modem. Below is the basic requirements for each connection type: Requirements for ADSL Connections. ADSL Capable Modem. Encapsulation Protocol: PPPoA. Requirements for VDSLConnections.
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Expanding the disk for Windows Server 2008 VMs. Updating your Dedicated, VPS or VM Linux Server to mitigate the ShellShock vulnerability. (1) Data Centres. Data Centre Access. (4) Dedicated Servers. Java errors when using IBM RSA remote control features. Key CONVERSANT MIGRATION FAQ For customers paying $15 or less per user, the new pricing below will apply: $20 Plan Charge (include 2x Users and 1x Phone Numbers) $10 Per Additional Users. $5 Per Additional Phone Numbers. $10 Tollfree Service. There will also be a change in call costs as below (comparison included between current Conversant pricing as well):BILLING ENQUIRIES
When do I receive my first invoice? Your first invoice will be sent in line with the commencement of the first full month e.g. If you are connected 15 th June, you will receive your first invoice early in July. This will cover the period from the 15 th June – 30 th June, as well as the normal month in advance between 1 st July – 31 stJuly.
1ST DOMAINS EMAIL CONFIGURATION GUIDE: OUTLOOK 2010/2013 Open Outlook. Click File, then Add Account to begin. See below. Next, select Manually configure server settings or additional server types, then click Next.See below. In this screen, choose POP or IMAP, then click Next.Below illustrates this window. This window isDELIVERY RECEIPTS
Delivery receipts allow you to determine how many of your messages have been delivered successfully. They are passed back to your account by the carrier, and as a result there may be a small additional cost for each receipt*. To access the Delivery Receipt request setting, go to Account, then Account Settings, and click the toggle next to SETTING UP YOUR VOYAGER HUAWEI DG8245V ROUTER CONNECTING TO ADSL OR VDSL. 1 - Plug one end of the grey DSL/Phone cable into the grey DSL port on the router. Plug the other end into your DSL/phone wall jack. 2 - Plug one end of the Yellow Network/Ethernet cable to any of the Yellow LAN ports on the router. Plug the other end to your Laptop, Desktop or other wired device. VOYAGER - POWERED BY KAYAKO HELP DESK SOFTWARE At Voyager, we are broadband and communication specialists. Proudly New Zealand owned, we keep Kiwis online at home and at work with our supersonic broadband speeds. FIRST TIME SETUP GUIDE FOR YOUR VOYAGER HUAWEI HG659 CONNECTING TO FIBRE 1 - Plug one end of the Blue Network/Ethernet cable into the LAN1/GE1 (or LAN2/GE2 if advised) port on the Fibre ONT.Plug the other end into the Blue WAN port on the router. 2 - Plug one end of the Yellow Network/Ethernet cable to any of the Yellow LAN ports on the router.Plug the other end to your Laptop, Desktop or other wired device. SETTING UP YOUR ZYXEL ROUTER FOR VDSL 3. On the Broadband page, on the Broadband tab (default) > for the VDSL entry> under Modify, click Edit (pencil Icon). 4. On the WAN Configuration edit window, ensure you scroll through and verify the following settings are shown/specified below: General. Active Mode: Routing Encapsulation: PPPoE IPv6/IPv4 Mode: IPv6/IPv4 DualStack (you can also use IPv4 Only) SETTING UP VOIP/VOICE ON YOUR ZYXEL ROUTER 3. On the NAT page, click the ALG tab > for SIP ALG:, click Enable >click Apply.
SETTING UP YOUR THIRD PARTY BYO ROUTER For assistance configuring your third-party router, we would recommend consulting a user manual for your specific Router (usually easily found on the web), or by contacting the manufacturer for your Router. If you are still experiencing any difficulty with getting connected, please talk to us on 0800 477 333 (8AM to 10PM, 7 days a week) EMAIL SERVER SETTINGS TLS/SSL Connections. Net24 supports TLS/SSL security, which provides secure transport of user credentials and messages over the Internet. If you wish to use TLS/SSL we recommend you use the official name of systems to avoid certificate errors. The official hostname for POP/IMAP/SMTP is: MP.MAIL.ISX.NET.NZ. If you do use TLS/SSL you willneed to
HOW TO CHECK YOUR COMPUTER'S NETWORK INTERFACE SPEED As a part of troubleshooting a UFB speed issue, you can review if your PC or Mac supports a gigabit network interface by following the below steps. Windows: 1. Open Networking and Sharing Center 2. Click on blue text next to 'Connections: ' 3. Review the speed on the PC. 4. SETTING UP WIFI ON YOUR HUAWEI HG659 ROUTER Part 1 - How to connect your devices to WiFi: A) Once you have powered on your router for a few minutes, the WiFi signal should enable automatically. This will be indicated by the 'WLAN' light on the front of the router being solid Green or blinking fast. ACTRIX WINDOWS LIVE MAIL SETUP 1. Click on Add e-mail account on the left. 2. Enter the following details into the new account screen then click Next. 3. Select POP3 as the Incoming E-mail Server Type, enter the following details and press Next. Incoming Server: pop.actrix.co.nz. SETTING UP YOUR VOYAGER HUAWEI DG8245V ROUTER CONNECTING TO ADSL OR VDSL. 1 - Plug one end of the grey DSL/Phone cable into the grey DSL port on the router. Plug the other end into your DSL/phone wall jack. 2 - Plug one end of the Yellow Network/Ethernet cable to any of the Yellow LAN ports on the router. Plug the other end to your Laptop, Desktop or other wired device. VOYAGER - POWERED BY KAYAKO HELP DESK SOFTWARE At Voyager, we are broadband and communication specialists. Proudly New Zealand owned, we keep Kiwis online at home and at work with our supersonic broadband speeds. FIRST TIME SETUP GUIDE FOR YOUR VOYAGER HUAWEI HG659 CONNECTING TO FIBRE 1 - Plug one end of the Blue Network/Ethernet cable into the LAN1/GE1 (or LAN2/GE2 if advised) port on the Fibre ONT.Plug the other end into the Blue WAN port on the router. 2 - Plug one end of the Yellow Network/Ethernet cable to any of the Yellow LAN ports on the router.Plug the other end to your Laptop, Desktop or other wired device. SETTING UP YOUR ZYXEL ROUTER FOR VDSL 3. On the Broadband page, on the Broadband tab (default) > for the VDSL entry> under Modify, click Edit (pencil Icon). 4. On the WAN Configuration edit window, ensure you scroll through and verify the following settings are shown/specified below: General. Active Mode: Routing Encapsulation: PPPoE IPv6/IPv4 Mode: IPv6/IPv4 DualStack (you can also use IPv4 Only) SETTING UP VOIP/VOICE ON YOUR ZYXEL ROUTER 3. On the NAT page, click the ALG tab > for SIP ALG:, click Enable >click Apply.
SETTING UP YOUR THIRD PARTY BYO ROUTER For assistance configuring your third-party router, we would recommend consulting a user manual for your specific Router (usually easily found on the web), or by contacting the manufacturer for your Router. If you are still experiencing any difficulty with getting connected, please talk to us on 0800 477 333 (8AM to 10PM, 7 days a week) EMAIL SERVER SETTINGS TLS/SSL Connections. Net24 supports TLS/SSL security, which provides secure transport of user credentials and messages over the Internet. If you wish to use TLS/SSL we recommend you use the official name of systems to avoid certificate errors. The official hostname for POP/IMAP/SMTP is: MP.MAIL.ISX.NET.NZ. If you do use TLS/SSL you willneed to
HOW TO CHECK YOUR COMPUTER'S NETWORK INTERFACE SPEED As a part of troubleshooting a UFB speed issue, you can review if your PC or Mac supports a gigabit network interface by following the below steps. Windows: 1. Open Networking and Sharing Center 2. Click on blue text next to 'Connections: ' 3. Review the speed on the PC. 4. SETTING UP WIFI ON YOUR HUAWEI HG659 ROUTER Part 1 - How to connect your devices to WiFi: A) Once you have powered on your router for a few minutes, the WiFi signal should enable automatically. This will be indicated by the 'WLAN' light on the front of the router being solid Green or blinking fast. ACTRIX WINDOWS LIVE MAIL SETUP 1. Click on Add e-mail account on the left. 2. Enter the following details into the new account screen then click Next. 3. Select POP3 as the Incoming E-mail Server Type, enter the following details and press Next. Incoming Server: pop.actrix.co.nz. VOYAGER - POWERED BY KAYAKO HELP DESK SOFTWARE At Voyager, we are broadband and communication specialists. Proudly New Zealand owned, we keep Kiwis online at home and at work with our supersonic broadband speeds.KNOWLEDGEBASE
Knowledgebase : Voice. (1) Cloud Softphone. Voyager Softphone User guides. (2) Voyager Voice. Voyager Voice - Setting up & using your Voicemail. Voyager Voice User guides. (2) Voyager Voice Platform (VVP) Conversant Migration FAQ. Migration 3CX from CVS to VVP.KNOWLEDGEBASE
Expanding the disk for Windows Server 2008 VMs. Updating your Dedicated, VPS or VM Linux Server to mitigate the ShellShock vulnerability. (1) Data Centres. Data Centre Access. (4) Dedicated Servers. Java errors when using IBM RSA remote control features. KeyKNOWLEDGEBASE
Knowledgebase. (6) 1stDomains (3) Accounts & Billing (2) Cloud Servers (1) Data Centres (4) Dedicated Servers (1) Domains (10) Email Hosting (11) Getting Connected (42) Hardware Guides (3) Ironstor Cloud Backup (2) iSMS (7) Microsoft SQL Server Hosting (5) Troubleshooting (27) Virtual Private Servers (18) Voice (61) Web Hosting.KNOWLEDGEBASE
Knowledgebase - Powered by Kayako Help Desk Software. Knowledgebase. (6) 1stDomains (3) Accounts & Billing (2) Cloud Servers (1) Data Centres (4) Dedicated Servers (1) Domains (10) Email Hosting (11) Getting Connected (42) Hardware Guides (3) Ironstor Cloud Backup (11) iSMS (7) Microsoft SQL Server Hosting (5) Troubleshooting (27) Virtual CREATING A NEW MAILBOX 3. On the 'Manage Domains & Services' page click on the domain name that you wish to add a mailbox for. 4. On the Domain Name Manager page under 'Services' click "Manage Email". 5. Within the 'Mail Management Control Panel' click "Add Mail User". 6. On the 'Add Mail User' make sure "Mailbox " is selected from the drop box situated FREQUENTLY ASKED QUESTIONS Frequently Asked Questions - Powered by Kayako Help Desk Software. Knowledgebase. Frequently Asked Questions. Posted by zz-James Moir on 21 June 2016 04:05 PM. This FAQ covers frequently asked questions about Net24's Email service. Should you have any additional questions, please contact customer service service@net24.co.nz.DELIVERY RECEIPTS
Delivery receipts allow you to determine how many of your messages have been delivered successfully. They are passed back to your account by the carrier, and as a result there may be a small additional cost for each receipt*. To access the Delivery Receipt request setting, go to Account, then Account Settings, and click the toggle next to ACTRIX WINDOWS LIVE MAIL SETUP 1. Click on Add e-mail account on the left. 2. Enter the following details into the new account screen then click Next. 3. Select POP3 as the Incoming E-mail Server Type, enter the following details and press Next. Incoming Server: pop.actrix.co.nz. 1ST DOMAINS EMAIL CONFIGURATION GUIDE: OUTLOOK 2010/2013 Open Outlook. Click File, then Add Account to begin. See below. Next, select Manually configure server settings or additional server types, then click Next.See below. In this screen, choose POP or IMAP, then click Next.Below illustrates this window. This window is SETTING UP YOUR VOYAGER HUAWEI DG8245V ROUTER CONNECTING TO ADSL OR VDSL. 1 - Plug one end of the grey DSL/Phone cable into the grey DSL port on the router. Plug the other end into your DSL/phone wall jack. 2 - Plug one end of the Yellow Network/Ethernet cable to any of the Yellow LAN ports on the router. Plug the other end to your Laptop, Desktop or other wired device. VOYAGER - POWERED BY KAYAKO HELP DESK SOFTWARE At Voyager, we are broadband and communication specialists. Proudly New Zealand owned, we keep Kiwis online at home and at work with our supersonic broadband speeds. FIRST TIME SETUP GUIDE FOR YOUR VOYAGER HUAWEI HG659 CONNECTING TO FIBRE 1 - Plug one end of the Blue Network/Ethernet cable into the LAN1/GE1 (or LAN2/GE2 if advised) port on the Fibre ONT.Plug the other end into the Blue WAN port on the router. 2 - Plug one end of the Yellow Network/Ethernet cable to any of the Yellow LAN ports on the router.Plug the other end to your Laptop, Desktop or other wired device. SETTING UP YOUR ZYXEL ROUTER FOR VDSL 3. On the Broadband page, on the Broadband tab (default) > for the VDSL entry> under Modify, click Edit (pencil Icon). 4. On the WAN Configuration edit window, ensure you scroll through and verify the following settings are shown/specified below: General. Active Mode: Routing Encapsulation: PPPoE IPv6/IPv4 Mode: IPv6/IPv4 DualStack (you can also use IPv4 Only) SETTING UP VOIP/VOICE ON YOUR ZYXEL ROUTER 3. On the NAT page, click the ALG tab > for SIP ALG:, click Enable >click Apply.
SETTING UP YOUR THIRD PARTY BYO ROUTER For assistance configuring your third-party router, we would recommend consulting a user manual for your specific Router (usually easily found on the web), or by contacting the manufacturer for your Router. If you are still experiencing any difficulty with getting connected, please talk to us on 0800 477 333 (8AM to 10PM, 7 days a week) EMAIL SERVER SETTINGS TLS/SSL Connections. Net24 supports TLS/SSL security, which provides secure transport of user credentials and messages over the Internet. If you wish to use TLS/SSL we recommend you use the official name of systems to avoid certificate errors. The official hostname for POP/IMAP/SMTP is: MP.MAIL.ISX.NET.NZ. If you do use TLS/SSL you willneed to
HOW TO CHECK YOUR COMPUTER'S NETWORK INTERFACE SPEED As a part of troubleshooting a UFB speed issue, you can review if your PC or Mac supports a gigabit network interface by following the below steps. Windows: 1. Open Networking and Sharing Center 2. Click on blue text next to 'Connections: ' 3. Review the speed on the PC. 4. SETTING UP WIFI ON YOUR HUAWEI HG659 ROUTER Part 1 - How to connect your devices to WiFi: A) Once you have powered on your router for a few minutes, the WiFi signal should enable automatically. This will be indicated by the 'WLAN' light on the front of the router being solid Green or blinking fast. ACTRIX WINDOWS LIVE MAIL SETUP 1. Click on Add e-mail account on the left. 2. Enter the following details into the new account screen then click Next. 3. Select POP3 as the Incoming E-mail Server Type, enter the following details and press Next. Incoming Server: pop.actrix.co.nz. SETTING UP YOUR VOYAGER HUAWEI DG8245V ROUTER CONNECTING TO ADSL OR VDSL. 1 - Plug one end of the grey DSL/Phone cable into the grey DSL port on the router. Plug the other end into your DSL/phone wall jack. 2 - Plug one end of the Yellow Network/Ethernet cable to any of the Yellow LAN ports on the router. Plug the other end to your Laptop, Desktop or other wired device. VOYAGER - POWERED BY KAYAKO HELP DESK SOFTWARE At Voyager, we are broadband and communication specialists. Proudly New Zealand owned, we keep Kiwis online at home and at work with our supersonic broadband speeds. FIRST TIME SETUP GUIDE FOR YOUR VOYAGER HUAWEI HG659 CONNECTING TO FIBRE 1 - Plug one end of the Blue Network/Ethernet cable into the LAN1/GE1 (or LAN2/GE2 if advised) port on the Fibre ONT.Plug the other end into the Blue WAN port on the router. 2 - Plug one end of the Yellow Network/Ethernet cable to any of the Yellow LAN ports on the router.Plug the other end to your Laptop, Desktop or other wired device. SETTING UP YOUR ZYXEL ROUTER FOR VDSL 3. On the Broadband page, on the Broadband tab (default) > for the VDSL entry> under Modify, click Edit (pencil Icon). 4. On the WAN Configuration edit window, ensure you scroll through and verify the following settings are shown/specified below: General. Active Mode: Routing Encapsulation: PPPoE IPv6/IPv4 Mode: IPv6/IPv4 DualStack (you can also use IPv4 Only) SETTING UP VOIP/VOICE ON YOUR ZYXEL ROUTER 3. On the NAT page, click the ALG tab > for SIP ALG:, click Enable >click Apply.
SETTING UP YOUR THIRD PARTY BYO ROUTER For assistance configuring your third-party router, we would recommend consulting a user manual for your specific Router (usually easily found on the web), or by contacting the manufacturer for your Router. If you are still experiencing any difficulty with getting connected, please talk to us on 0800 477 333 (8AM to 10PM, 7 days a week) EMAIL SERVER SETTINGS TLS/SSL Connections. Net24 supports TLS/SSL security, which provides secure transport of user credentials and messages over the Internet. If you wish to use TLS/SSL we recommend you use the official name of systems to avoid certificate errors. The official hostname for POP/IMAP/SMTP is: MP.MAIL.ISX.NET.NZ. If you do use TLS/SSL you willneed to
HOW TO CHECK YOUR COMPUTER'S NETWORK INTERFACE SPEED As a part of troubleshooting a UFB speed issue, you can review if your PC or Mac supports a gigabit network interface by following the below steps. Windows: 1. Open Networking and Sharing Center 2. Click on blue text next to 'Connections: ' 3. Review the speed on the PC. 4. SETTING UP WIFI ON YOUR HUAWEI HG659 ROUTER Part 1 - How to connect your devices to WiFi: A) Once you have powered on your router for a few minutes, the WiFi signal should enable automatically. This will be indicated by the 'WLAN' light on the front of the router being solid Green or blinking fast. ACTRIX WINDOWS LIVE MAIL SETUP 1. Click on Add e-mail account on the left. 2. Enter the following details into the new account screen then click Next. 3. Select POP3 as the Incoming E-mail Server Type, enter the following details and press Next. Incoming Server: pop.actrix.co.nz. VOYAGER - POWERED BY KAYAKO HELP DESK SOFTWARE At Voyager, we are broadband and communication specialists. Proudly New Zealand owned, we keep Kiwis online at home and at work with our supersonic broadband speeds.KNOWLEDGEBASE
Knowledgebase : Voice. (1) Cloud Softphone. Voyager Softphone User guides. (2) Voyager Voice. Voyager Voice - Setting up & using your Voicemail. Voyager Voice User guides. (2) Voyager Voice Platform (VVP) Conversant Migration FAQ. Migration 3CX from CVS to VVP.KNOWLEDGEBASE
Expanding the disk for Windows Server 2008 VMs. Updating your Dedicated, VPS or VM Linux Server to mitigate the ShellShock vulnerability. (1) Data Centres. Data Centre Access. (4) Dedicated Servers. Java errors when using IBM RSA remote control features. KeyKNOWLEDGEBASE
Knowledgebase. (6) 1stDomains (3) Accounts & Billing (2) Cloud Servers (1) Data Centres (4) Dedicated Servers (1) Domains (10) Email Hosting (11) Getting Connected (42) Hardware Guides (3) Ironstor Cloud Backup (2) iSMS (7) Microsoft SQL Server Hosting (5) Troubleshooting (27) Virtual Private Servers (18) Voice (61) Web Hosting.KNOWLEDGEBASE
Knowledgebase - Powered by Kayako Help Desk Software. Knowledgebase. (6) 1stDomains (3) Accounts & Billing (2) Cloud Servers (1) Data Centres (4) Dedicated Servers (1) Domains (10) Email Hosting (11) Getting Connected (42) Hardware Guides (3) Ironstor Cloud Backup (11) iSMS (7) Microsoft SQL Server Hosting (5) Troubleshooting (27) Virtual CREATING A NEW MAILBOX 3. On the 'Manage Domains & Services' page click on the domain name that you wish to add a mailbox for. 4. On the Domain Name Manager page under 'Services' click "Manage Email". 5. Within the 'Mail Management Control Panel' click "Add Mail User". 6. On the 'Add Mail User' make sure "Mailbox " is selected from the drop box situated FREQUENTLY ASKED QUESTIONS Frequently Asked Questions - Powered by Kayako Help Desk Software. Knowledgebase. Frequently Asked Questions. Posted by zz-James Moir on 21 June 2016 04:05 PM. This FAQ covers frequently asked questions about Net24's Email service. Should you have any additional questions, please contact customer service service@net24.co.nz.DELIVERY RECEIPTS
Delivery receipts allow you to determine how many of your messages have been delivered successfully. They are passed back to your account by the carrier, and as a result there may be a small additional cost for each receipt*. To access the Delivery Receipt request setting, go to Account, then Account Settings, and click the toggle next to ACTRIX WINDOWS LIVE MAIL SETUP 1. Click on Add e-mail account on the left. 2. Enter the following details into the new account screen then click Next. 3. Select POP3 as the Incoming E-mail Server Type, enter the following details and press Next. Incoming Server: pop.actrix.co.nz. 1ST DOMAINS EMAIL CONFIGURATION GUIDE: OUTLOOK 2010/2013 Open Outlook. Click File, then Add Account to begin. See below. Next, select Manually configure server settings or additional server types, then click Next.See below. In this screen, choose POP or IMAP, then click Next.Below illustrates this window. This window is Customer Service: 0800 4 SPEED*
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UNLIMITED CALLING $25 PER USER / MONTH * __ Future proof VoIP technology. * __ Certainty over calling costs * __ Flexibility to support your growing businessLearn More
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From $79.00 / per month * __ Fast, easy & reliable broadband* __ Unlimited data
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MAKE THE CALL
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UNLIMITED CALLING $25 PER USER / MONTH * __ Future proof VoIP technology. * __ Certainty over calling costs * __ Flexibility to support your growing businessLearn More
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ABOUT VOYAGER
Voyager is a New Zealand-owned broadband and communications provider. Obsessed with internet speeds and passionate about technology, we’re the IT guys in the know. Get to know us better UNLIMITED HOME BROADBAND __ Friendly NZ based customer support SMART BUSINESS SERVICES __ Driven by clever communications__
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__ support@voyager.nz __ 7 Days | 8am - 10pm At Voyager, we are broadband and communication specialists. Proudly New Zealand owned, we keep Kiwis online at home and at work with our supersonic broadband speeds. We enable businesses to grow with our smart IT business solutions, from simple phone plans to website hosting and domain names. Terms & Conditions Privacy PolicySUPPORT & HELP
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