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ABOUT USABILLA
Usabilla helps brands like HP, Philips, Booking.com and KLM to improve the performance of their websites, apps and emails with live userfeedback.
USABILLA: LE FEEDBACK UTILISATEUR AU COEUR DE VOTRETRANSLATE THIS PAGE Obtenez des informations allant au delà des clics. Découvrez comment vos utilisateurs perçoivent le contenu de vos emails et utilisez ces feedbacks pour les améliorer. 'Usabilla est la solution idéale pour les entreprises souhaitant avoir une vue d’ensemble du feedback utilisateur et analyser chaque point de friction potentiel.'. VanjaUSABILLA FOR APPS
Live Capture: build the bridge between online and offline feedback. Collect feedback in physical locations with the option for your users to upload photos. With Usabilla Live Capture, gather a snapshot of your customers' experience in store, at events or even at the airport. The possibilities are endless. WHAT IS THE NET PROMOTER SCORE (NPS)? What is the Net Promoter Score? The Net Promoter Score, often referred to as “NPS”, provides a snapshot into what your customers feel and experience with your digital products. HOW TECHNOLOGY MAKES INTERPERSONAL COMMUNICATION BOUNCE 3 min readTo me communication is like a bouncing ball. At least if we look at how it evolves over time in regard of its level of personality. Why? Well, it started with the most personal way: face to face communication. Then, through different mediated channels of communication, it reached its low point. Now, with WEBSITE USABILITY: YOUTUBE PLAYER VS. SELF-HOSTED VIDEOSEE MORE ONUSABILLA.COM
VOICE OF CUSTOMER (VOC) Parfois appelée "VoC", la solution Voice of Customer fait référence au processus de collecte d'informations concernant les besoins et les désirs de vos clients selon leurs propres mots. Ces dispositifs visent à améliorer votre compréhension de l’expérience client associée à vos services et à stimuler les efforts organisationnels 9 PAIN POINTS IN THE ONLINE BANKING EXPERIENCE AND HOW TO 8. Payments. Completing a payment or making a transaction can be a tedious process especially when you’re faced with long and complex forms. Although they are becoming simpler each year, there’s a lot that can be done to improve the user’s experience. 5 CRITICAL ASPECTS OF YOUR USER EXPERIENCE Yet, there is so much more you can do. The user experience is broader than just the design or some other details of your site. Here are essential aspects you should have in place for a good experience. . Good findability. Let’s start with a very crucial part of yourwebsite.
USABILLA | OPTIMIZE YOUR DIGITAL CHANNELS WITH CUSTOMERPRODUCTSOLUTIONSSERVICESCUSTOMERSABOUTRESOURCES Usabilla Named a ‘Strong Performer’ in Digital Voice of the Customer Specialists Platforms. With what we believe is a strong product offering, strategic vision and 10 years of experience in the digital customer experience industry, Usabilla was cited among the top vendors included in the recent Forrester Wave™. Request a Demo.ABOUT USABILLA
Usabilla helps brands like HP, Philips, Booking.com and KLM to improve the performance of their websites, apps and emails with live userfeedback.
USABILLA: LE FEEDBACK UTILISATEUR AU COEUR DE VOTRETRANSLATE THIS PAGE Obtenez des informations allant au delà des clics. Découvrez comment vos utilisateurs perçoivent le contenu de vos emails et utilisez ces feedbacks pour les améliorer. 'Usabilla est la solution idéale pour les entreprises souhaitant avoir une vue d’ensemble du feedback utilisateur et analyser chaque point de friction potentiel.'. VanjaUSABILLA FOR APPS
Live Capture: build the bridge between online and offline feedback. Collect feedback in physical locations with the option for your users to upload photos. With Usabilla Live Capture, gather a snapshot of your customers' experience in store, at events or even at the airport. The possibilities are endless. WHAT IS THE NET PROMOTER SCORE (NPS)? What is the Net Promoter Score? The Net Promoter Score, often referred to as “NPS”, provides a snapshot into what your customers feel and experience with your digital products. HOW TECHNOLOGY MAKES INTERPERSONAL COMMUNICATION BOUNCE 3 min readTo me communication is like a bouncing ball. At least if we look at how it evolves over time in regard of its level of personality. Why? Well, it started with the most personal way: face to face communication. Then, through different mediated channels of communication, it reached its low point. Now, with WEBSITE USABILITY: YOUTUBE PLAYER VS. SELF-HOSTED VIDEOSEE MORE ONUSABILLA.COM
VOICE OF CUSTOMER (VOC) Parfois appelée "VoC", la solution Voice of Customer fait référence au processus de collecte d'informations concernant les besoins et les désirs de vos clients selon leurs propres mots. Ces dispositifs visent à améliorer votre compréhension de l’expérience client associée à vos services et à stimuler les efforts organisationnels 9 PAIN POINTS IN THE ONLINE BANKING EXPERIENCE AND HOW TO 8. Payments. Completing a payment or making a transaction can be a tedious process especially when you’re faced with long and complex forms. Although they are becoming simpler each year, there’s a lot that can be done to improve the user’s experience. 5 CRITICAL ASPECTS OF YOUR USER EXPERIENCE Yet, there is so much more you can do. The user experience is broader than just the design or some other details of your site. Here are essential aspects you should have in place for a good experience. . Good findability. Let’s start with a very crucial part of yourwebsite.
USABILLA FOR APPS
Live Capture: build the bridge between online and offline feedback. Collect feedback in physical locations with the option for your users to upload photos. With Usabilla Live Capture, gather a snapshot of your customers' experience in store, at events or even at the airport. The possibilities are endless. TOP 9 GUIDELINES FOR A BETTER CONTENT ORGANIZATION 8 min readContent is king! It probably doesn’t take much convincing from my side to tell you that your content is the most valuable asset of your website. Be it that you offer information, services, or products, your content is the reason you have a website at ACTIONABLE FEEDBACK: THE BEST QUESTIONS TO ASK YOUR USERS User feedback qualifies and explains your quantitative data – analytics tells you the what, user feedback tells you why. If you want to deliver the best user experience, increase conversions and boost customer satisfaction, you must listen to your users. After all, your users have the answers, all you have to do is start listening. TOP UX METRICS YOU SHOULD BE USING Top UX Metrics You Should be Using. We know how important customer experience (CX) is to business success. But improving the customer experience is a huge undertaking, and like any major effort, it’s best to tackle it bit by bit. User experience (UX) is an end user’s perception while interacting with a digital interface and is anintegral
ACHIEVING DIGITAL MATURITY THROUGH CUSTOMER-CENTRICITY The Impact of People. To become truly digital, organizations are dependent on talent and specific skill-sets. Rather than finding new talent, companies are looking within; 45 percent of executives are creating training programs to modernize legacy skillsets and 36 percent are performing organizational and team restructuring. Remember the process and people is what ultimately supports 6 DESIGN PRINCIPLES FOR EFFECTIVE ELEARNING We looked into how this need for simplicity impacts the six eLearning design principles – which take into account wider adult learning theories as well as general best practices for eLearning design. 1. Multimedia Principle. For learning, using a combination of media typesis
CUSTOMER RECOVERY: TURN BAD EXPERIENCES INTO UNFORGETTABLE The Service Recovery Paradox. The service recovery paradox is a situation where a customer thinks more highly of an organization after it has corrected an issue the customer might have encountered with their service, compared to how the customer would view the company if no service failure had happened. VOICE OF CUSTOMER (VOC) Parfois appelée "VoC", la solution Voice of Customer fait référence au processus de collecte d'informations concernant les besoins et les désirs de vos clients selon leurs propres mots. Ces dispositifs visent à améliorer votre compréhension de l’expérience client associée à vos services et à stimuler les efforts organisationnels MEASURE CX PERFORMANCE: LOOKING BEYOND NET PROMOTER SCORE Without a doubt, Customer Experience (CX) is a key differentiator for future-proof companies. According to a Walker study, 86% of buyers will pay more for a better customer experience by 2020. Because CX offers the largest and most exciting opportunity for success & growth, many companies are creating and developing customer experience strategies.. But, how do you know if your HOW TO DESIGN FOR DYSLEXIA According to The Yale Center for Dyslexia & Creativity, up to 20% of the world’s population could be struggling with dyslexia. Yet when it comes to creating accessible products and platforms, it is frequently overlooked. Dr. Sally Shaywitz explains, “with dyslexia,we don’t have a
USABILLA | OPTIMIZE YOUR DIGITAL CHANNELS WITH CUSTOMERPRODUCTSOLUTIONSSERVICESCUSTOMERSABOUTRESOURCES Usabilla Named a ‘Strong Performer’ in Digital Voice of the Customer Specialists Platforms. With what we believe is a strong product offering, strategic vision and 10 years of experience in the digital customer experience industry, Usabilla was cited among the top vendors included in the recent Forrester Wave™. Request a Demo.ABOUT USABILLA
Usabilla helps brands like HP, Philips, Booking.com and KLM to improve the performance of their websites, apps and emails with live userfeedback.
USABILLA FOR APPS
Live Capture: build the bridge between online and offline feedback. Collect feedback in physical locations with the option for your users to upload photos. With Usabilla Live Capture, gather a snapshot of your customers' experience in store, at events or even at the airport. The possibilities are endless. USABILLA: LE FEEDBACK UTILISATEUR AU COEUR DE VOTRETRANSLATE THIS PAGE Obtenez des informations allant au delà des clics. Découvrez comment vos utilisateurs perçoivent le contenu de vos emails et utilisez ces feedbacks pour les améliorer. 'Usabilla est la solution idéale pour les entreprises souhaitant avoir une vue d’ensemble du feedback utilisateur et analyser chaque point de friction potentiel.'. Vanja WHAT CUSTOMER FEEDBACK TRULY MEANS & HOW TO CAPTURE IT Customer feedback encompasses any and all observations, evaluations, compliments or criticism left by a customer. To capture it, first identify key areas in the customer journey to ask questions. There are plenty of ways to ask, from well-written questions in a survey on your website to a feedback form at your brick and mortar locations.REQUEST A FREE DEMO
Want to see what Usabilla can do for you? Let us show you with a free, personalized demo and get an inside look at our advanced functionalityand features.
HOW TECHNOLOGY MAKES INTERPERSONAL COMMUNICATION BOUNCE 3 min readTo me communication is like a bouncing ball. At least if we look at how it evolves over time in regard of its level of personality. Why? Well, it started with the most personal way: face to face communication. Then, through different mediated channels of communication, it reached its low point. Now, with WEBSITE USABILITY: YOUTUBE PLAYER VS. SELF-HOSTED VIDEOSEE MORE ONUSABILLA.COM
ACHIEVING DIGITAL MATURITY THROUGH CUSTOMER-CENTRICITYSEE MORE ONUSABILLA.COM
9 PAIN POINTS IN THE ONLINE BANKING EXPERIENCE AND HOW TO 8. Payments. Completing a payment or making a transaction can be a tedious process especially when you’re faced with long and complex forms. Although they are becoming simpler each year, there’s a lot that can be done to improve the user’s experience. USABILLA | OPTIMIZE YOUR DIGITAL CHANNELS WITH CUSTOMERPRODUCTSOLUTIONSSERVICESCUSTOMERSABOUTRESOURCES Usabilla Named a ‘Strong Performer’ in Digital Voice of the Customer Specialists Platforms. With what we believe is a strong product offering, strategic vision and 10 years of experience in the digital customer experience industry, Usabilla was cited among the top vendors included in the recent Forrester Wave™. Request a Demo.ABOUT USABILLA
Usabilla helps brands like HP, Philips, Booking.com and KLM to improve the performance of their websites, apps and emails with live userfeedback.
USABILLA FOR APPS
Live Capture: build the bridge between online and offline feedback. Collect feedback in physical locations with the option for your users to upload photos. With Usabilla Live Capture, gather a snapshot of your customers' experience in store, at events or even at the airport. The possibilities are endless. USABILLA: LE FEEDBACK UTILISATEUR AU COEUR DE VOTRETRANSLATE THIS PAGE Obtenez des informations allant au delà des clics. Découvrez comment vos utilisateurs perçoivent le contenu de vos emails et utilisez ces feedbacks pour les améliorer. 'Usabilla est la solution idéale pour les entreprises souhaitant avoir une vue d’ensemble du feedback utilisateur et analyser chaque point de friction potentiel.'. VanjaUSABILLA FOR APPS
Live Capture: build the bridge between online and offline feedback. Collect feedback in physical locations with the option for your users to upload photos. With Usabilla Live Capture, gather a snapshot of your customers' experience in store, at events or even at the airport. The possibilities are endless. 9 PAIN POINTS IN THE ONLINE BANKING EXPERIENCE AND HOW TO 8. Payments. Completing a payment or making a transaction can be a tedious process especially when you’re faced with long and complex forms. Although they are becoming simpler each year, there’s a lot that can be done to improve the user’s experience. CUSTOMER RECOVERY: TURN BAD EXPERIENCES INTO UNFORGETTABLE The Service Recovery Paradox. The service recovery paradox is a situation where a customer thinks more highly of an organization after it has corrected an issue the customer might have encountered with their service, compared to how the customer would view the company if no service failure had happened. TOP 9 GUIDELINES FOR A BETTER CONTENT ORGANIZATION 8 min readContent is king! It probably doesn’t take much convincing from my side to tell you that your content is the most valuable asset of your website. Be it that you offer information, services, or products, your content is the reason you have a website at 6 DESIGN PRINCIPLES FOR EFFECTIVE ELEARNING We looked into how this need for simplicity impacts the six eLearning design principles – which take into account wider adult learning theories as well as general best practices for eLearning design. 1. Multimedia Principle. For learning, using a combination of media typesis
ACTIONABLE FEEDBACK: THE BEST QUESTIONS TO ASK YOUR USERS User feedback qualifies and explains your quantitative data – analytics tells you the what, user feedback tells you why. If you want to deliver the best user experience, increase conversions and boost customer satisfaction, you must listen to your users. After all, your users have the answers, all you have to do is start listening. TOP UX METRICS YOU SHOULD BE USING Top UX Metrics You Should be Using. We know how important customer experience (CX) is to business success. But improving the customer experience is a huge undertaking, and like any major effort, it’s best to tackle it bit by bit. User experience (UX) is an end user’s perception while interacting with a digital interface and is anintegral
7 CONSEILS POUR UN TUNNEL DE PAIEMENT FLUIDE ET …TRANSLATE THIS PAGE Découvrez comment améliorer votre tunnel de paiement numérique et augmenter le taux de conversion. D’après une étude de consommation menée en juin 2020 sur les comportements d’achat après la crise de COVID-19, 60 % des participants résidant au Royaume-Uni et 48 % de ceux résidant aux États-Unis assurent qu’ils feront probablement plus d’achats en ligne à l’avenir qu’ils VOICE OF CUSTOMER (VOC) Parfois appelée "VoC", la solution Voice of Customer fait référence au processus de collecte d'informations concernant les besoins et les désirs de vos clients selon leurs propres mots. Ces dispositifs visent à améliorer votre compréhension de l’expérience client associée à vos services et à stimuler les efforts organisationnels HOW TO DESIGN FOR DYSLEXIA According to The Yale Center for Dyslexia & Creativity, up to 20% of the world’s population could be struggling with dyslexia. Yet when it comes to creating accessible products and platforms, it is frequently overlooked. Dr. Sally Shaywitz explains, “with dyslexia,we don’t have a
USABILLA | OPTIMIZE YOUR DIGITAL CHANNELS WITH CUSTOMERPRODUCTSOLUTIONSSERVICESCUSTOMERSABOUTRESOURCES Usabilla Named a ‘Strong Performer’ in Digital Voice of the Customer Specialists Platforms. With what we believe is a strong product offering, strategic vision and 10 years of experience in the digital customer experience industry, Usabilla was cited among the top vendors included in the recent Forrester Wave™. Request a Demo. WHAT CUSTOMER FEEDBACK TRULY MEANS & HOW TO CAPTURE IT Customer feedback encompasses any and all observations, evaluations, compliments or criticism left by a customer. To capture it, first identify key areas in the customer journey to ask questions. There are plenty of ways to ask, from well-written questions in a survey on your website to a feedback form at your brick and mortar locations. USABILLA: LE FEEDBACK UTILISATEUR AU COEUR DE VOTRETRANSLATE THIS PAGE Obtenez des informations allant au delà des clics. Découvrez comment vos utilisateurs perçoivent le contenu de vos emails et utilisez ces feedbacks pour les améliorer. 'Usabilla est la solution idéale pour les entreprises souhaitant avoir une vue d’ensemble du feedback utilisateur et analyser chaque point de friction potentiel.'. Vanja ACTIONABLE FEEDBACK: THE BEST QUESTIONS TO ASK YOUR USERSSEE MORE ONUSABILLA.COM
TOP UX METRICS YOU SHOULD BE USING Top UX Metrics You Should be Using. We know how important customer experience (CX) is to business success. But improving the customer experience is a huge undertaking, and like any major effort, it’s best to tackle it bit by bit. User experience (UX) is an end user’s perception while interacting with a digital interface and is anintegral
WEBSITE USABILITY: YOUTUBE PLAYER VS. SELF-HOSTED VIDEOSEE MORE ONUSABILLA.COM
9 PAIN POINTS IN THE ONLINE BANKING EXPERIENCE AND HOW TO 8. Payments. Completing a payment or making a transaction can be a tedious process especially when you’re faced with long and complex forms. Although they are becoming simpler each year, there’s a lot that can be done to improve the user’s experience. CUSTOMER RECOVERY: TURN BAD EXPERIENCES INTO UNFORGETTABLE The Service Recovery Paradox. The service recovery paradox is a situation where a customer thinks more highly of an organization after it has corrected an issue the customer might have encountered with their service, compared to how the customer would view the company if no service failure had happened. HOW TO DESIGN FOR DYSLEXIA HOW TO "QUANTIFY" FEEDBACK AND AVOID TUNNEL VISION USABILLA | OPTIMIZE YOUR DIGITAL CHANNELS WITH CUSTOMERPRODUCTSOLUTIONSSERVICESCUSTOMERSABOUTRESOURCES Usabilla Named a ‘Strong Performer’ in Digital Voice of the Customer Specialists Platforms. With what we believe is a strong product offering, strategic vision and 10 years of experience in the digital customer experience industry, Usabilla was cited among the top vendors included in the recent Forrester Wave™. Request a Demo. WHAT CUSTOMER FEEDBACK TRULY MEANS & HOW TO CAPTURE IT Customer feedback encompasses any and all observations, evaluations, compliments or criticism left by a customer. To capture it, first identify key areas in the customer journey to ask questions. There are plenty of ways to ask, from well-written questions in a survey on your website to a feedback form at your brick and mortar locations. USABILLA: LE FEEDBACK UTILISATEUR AU COEUR DE VOTRETRANSLATE THIS PAGE Obtenez des informations allant au delà des clics. Découvrez comment vos utilisateurs perçoivent le contenu de vos emails et utilisez ces feedbacks pour les améliorer. 'Usabilla est la solution idéale pour les entreprises souhaitant avoir une vue d’ensemble du feedback utilisateur et analyser chaque point de friction potentiel.'. Vanja ACTIONABLE FEEDBACK: THE BEST QUESTIONS TO ASK YOUR USERSSEE MORE ONUSABILLA.COM
TOP UX METRICS YOU SHOULD BE USING Top UX Metrics You Should be Using. We know how important customer experience (CX) is to business success. But improving the customer experience is a huge undertaking, and like any major effort, it’s best to tackle it bit by bit. User experience (UX) is an end user’s perception while interacting with a digital interface and is anintegral
WEBSITE USABILITY: YOUTUBE PLAYER VS. SELF-HOSTED VIDEOSEE MORE ONUSABILLA.COM
9 PAIN POINTS IN THE ONLINE BANKING EXPERIENCE AND HOW TO 8. Payments. Completing a payment or making a transaction can be a tedious process especially when you’re faced with long and complex forms. Although they are becoming simpler each year, there’s a lot that can be done to improve the user’s experience. CUSTOMER RECOVERY: TURN BAD EXPERIENCES INTO UNFORGETTABLE The Service Recovery Paradox. The service recovery paradox is a situation where a customer thinks more highly of an organization after it has corrected an issue the customer might have encountered with their service, compared to how the customer would view the company if no service failure had happened. HOW TO DESIGN FOR DYSLEXIA HOW TO "QUANTIFY" FEEDBACK AND AVOID TUNNEL VISION USABILLA: LE FEEDBACK UTILISATEUR AU COEUR DE VOTRETRANSLATE THIS PAGE Obtenez des informations allant au delà des clics. Découvrez comment vos utilisateurs perçoivent le contenu de vos emails et utilisez ces feedbacks pour les améliorer. 'Usabilla est la solution idéale pour les entreprises souhaitant avoir une vue d’ensemble du feedback utilisateur et analyser chaque point de friction potentiel.'. VanjaUSABILLA ACADEMY
Usabilla Academy is your complete guide to on-demand resources and learning material to fast-track your success. With guided videos and tours, given by our in-house Voice of Customer experts, a world of knowledge is at your fingertips. Topics range from building smart surveys to accessibility, with new courses added regularly to ensurethe
WEBSITE USABILITY: YOUTUBE PLAYER VS. SELF-HOSTED VIDEO Website Usability: YouTube Player vs. Self-Hosted Video. Video content can have a great impact on your target audience and can be the perfect medium to showcase your products and services online. A study shows that using video on landing pages can increase conversion by 80%. There are 2 main methods to integrate videos on a web page. HOW TECHNOLOGY MAKES INTERPERSONAL COMMUNICATION BOUNCE 3 min readTo me communication is like a bouncing ball. At least if we look at how it evolves over time in regard of its level of personality. Why? Well, it started with the most personal way: face to face communication. Then, through different mediated channels of communication, it reached its low point. Now, with 18 DESIGN LESSONS YOU CAN LEARN FROM ARCHITECTURE 8 min readThis is a guest post by Richard de Vries Every medium has its architect. When we talk about brick and mortar it’s an architect, when the medium is film, it’s a director and for printed media it’s the editor in chief. For interactive media, I believe the architect is the interaction designer. With HOW TO CREATE BRAND PERSONALITY FOR YOUR WEBSITE 4 min readLike getting stuck talking to the dullest person at a party, visitors to a website without brand personality will be looking for the nearest escape route pretty quickly. It can wreak havoc with your conversion rate and repeat business. Developing brand personality is like walking a tightrope. Do it well and you’ll create CUSTOMER RECOVERY: TURN BAD EXPERIENCES INTO UNFORGETTABLE In the long term, service recovery has a positive impact on customer retention, satisfaction, brand reputation and word-of-mouth. And, while most companies place a greater focus on customer acquisition than on customer retention, we all know that acquiring a new customer is anywhere from five to twenty-five times more expensive than retaining an existing one. CONNECTING ONLINE AND OFFLINE CUSTOMER JOURNEYS As today’s consumers scroll through smartphones more often than store aisles, retailers struggle to align the online and offline shopping journey. There’s no doubt these cross often, but ensuring the perfect experience across all channels is difficult. DESIGNING USER FRIENDLY LANDING PAGES FOR QR CODES 7 min readA landing page is a vital tool for your online marketing. Also referred to as a lead capture page or lander, this single webpage appears in response to clicking on an ad, following an email link, or scanning a QR Code. The general goal of your landing page is to convert visitors into THE CUSTOMER-CENTRIC FRAMEWORK: ASK, ANALYZE, ACT Customer-centric companies always put customers first. In such companies, customer data is an essential asset as it could tell you the hidden expectations and aspirations of your customers. USABILLA | OPTIMIZE YOUR DIGITAL CHANNELS WITH CUSTOMERPRODUCTSOLUTIONSSERVICESCUSTOMERSABOUTRESOURCES Usabilla Named a ‘Strong Performer’ in Digital Voice of the Customer Specialists Platforms. With what we believe is a strong product offering, strategic vision and 10 years of experience in the digital customer experience industry, Usabilla was cited among the top vendors included in the recent Forrester Wave™. Request a Demo.ABOUT USABILLA
Usabilla helps brands like HP, Philips, Booking.com and KLM to improve the performance of their websites, apps and emails with live userfeedback.
WHAT CUSTOMER FEEDBACK TRULY MEANS & HOW TO CAPTURE IT Customer feedback encompasses any and all observations, evaluations, compliments or criticism left by a customer. To capture it, first identify key areas in the customer journey to ask questions. There are plenty of ways to ask, from well-written questions in a survey on your website to a feedback form at your brick and mortar locations. USABILLA: LE FEEDBACK UTILISATEUR AU COEUR DE VOTRETRANSLATE THIS PAGE Obtenez des informations allant au delà des clics. Découvrez comment vos utilisateurs perçoivent le contenu de vos emails et utilisez ces feedbacks pour les améliorer. 'Usabilla est la solution idéale pour les entreprises souhaitant avoir une vue d’ensemble du feedback utilisateur et analyser chaque point de friction potentiel.'. Vanja ACTIONABLE FEEDBACK: THE BEST QUESTIONS TO ASK YOUR USERSSEE MORE ON USABILLA.COMQUESTIONS TO ASK YOUR FRIENDSQUESTIONS TO ASK YOUR PARENTSQUESTIONS TO ASK YOUR PARTNERQUESTIONS TO ASK ABOUT SOMEONE CUSTOMER RECOVERY: TURN BAD EXPERIENCES INTO UNFORGETTABLECUSTOMER RECOVERY LOGCUSTOMER RECOVERY MODELCUSTOMER RECOVERY PLANCUSTOMER SERVICE RECOVERYCUSTOMER SERVICE RECOVERY MODELSERVICE RECOVERY The Service Recovery Paradox. The service recovery paradox is a situation where a customer thinks more highly of an organization after it has corrected an issue the customer might have encountered with their service, compared to how the customer would view the company if no service failure had happened. TOP 9 GUIDELINES FOR A BETTER CONTENT ORGANIZATION 8 min readContent is king! It probably doesn’t take much convincing from my side to tell you that your content is the most valuable asset of your website. Be it that you offer information, services, or products, your content is the reason you have a website at HOW TECHNOLOGY MAKES INTERPERSONAL COMMUNICATION BOUNCEIMPORTANCE OF INTERPERSONAL RELATIONSHIPSINTERPERSONAL COMMUNICATION AND TECHNOLO…INTERPERSONAL RELATIONSHIPS CONCEPTSINTERPERSONAL RELATIONSHIPS DEFINESOCIAL AND INTERPERSONAL RELATIONSHIPS POW… 3 min readTo me communication is like a bouncing ball. At least if we look at how it evolves over time in regard of its level of personality. Why? Well, it started with the most personal way: face to face communication. Then, through different mediated channels of communication, it reached its low point. Now, with WEBSITE USABILITY: YOUTUBE PLAYER VS. SELF-HOSTED VIDEOSEE MORE ON USABILLA.COMSELF HOSTED VIDEO PLATFORMSELF HOSTED WEBSITESWHAT IS HOSTED SERVICEWHAT IS HOSTED SOLUTION HOW TO DESIGN FOR DYSLEXIA USABILLA | OPTIMIZE YOUR DIGITAL CHANNELS WITH CUSTOMERPRODUCTSOLUTIONSSERVICESCUSTOMERSABOUTRESOURCES Usabilla Named a ‘Strong Performer’ in Digital Voice of the Customer Specialists Platforms. With what we believe is a strong product offering, strategic vision and 10 years of experience in the digital customer experience industry, Usabilla was cited among the top vendors included in the recent Forrester Wave™. Request a Demo.ABOUT USABILLA
Usabilla helps brands like HP, Philips, Booking.com and KLM to improve the performance of their websites, apps and emails with live userfeedback.
WHAT CUSTOMER FEEDBACK TRULY MEANS & HOW TO CAPTURE IT Customer feedback encompasses any and all observations, evaluations, compliments or criticism left by a customer. To capture it, first identify key areas in the customer journey to ask questions. There are plenty of ways to ask, from well-written questions in a survey on your website to a feedback form at your brick and mortar locations. USABILLA: LE FEEDBACK UTILISATEUR AU COEUR DE VOTRETRANSLATE THIS PAGE Obtenez des informations allant au delà des clics. Découvrez comment vos utilisateurs perçoivent le contenu de vos emails et utilisez ces feedbacks pour les améliorer. 'Usabilla est la solution idéale pour les entreprises souhaitant avoir une vue d’ensemble du feedback utilisateur et analyser chaque point de friction potentiel.'. Vanja ACTIONABLE FEEDBACK: THE BEST QUESTIONS TO ASK YOUR USERSSEE MORE ON USABILLA.COMQUESTIONS TO ASK YOUR FRIENDSQUESTIONS TO ASK YOUR PARENTSQUESTIONS TO ASK YOUR PARTNERQUESTIONS TO ASK ABOUT SOMEONE CUSTOMER RECOVERY: TURN BAD EXPERIENCES INTO UNFORGETTABLECUSTOMER RECOVERY LOGCUSTOMER RECOVERY MODELCUSTOMER RECOVERY PLANCUSTOMER SERVICE RECOVERYCUSTOMER SERVICE RECOVERY MODELSERVICE RECOVERY The Service Recovery Paradox. The service recovery paradox is a situation where a customer thinks more highly of an organization after it has corrected an issue the customer might have encountered with their service, compared to how the customer would view the company if no service failure had happened. TOP 9 GUIDELINES FOR A BETTER CONTENT ORGANIZATION 8 min readContent is king! It probably doesn’t take much convincing from my side to tell you that your content is the most valuable asset of your website. Be it that you offer information, services, or products, your content is the reason you have a website at HOW TECHNOLOGY MAKES INTERPERSONAL COMMUNICATION BOUNCEIMPORTANCE OF INTERPERSONAL RELATIONSHIPSINTERPERSONAL COMMUNICATION AND TECHNOLO…INTERPERSONAL RELATIONSHIPS CONCEPTSINTERPERSONAL RELATIONSHIPS DEFINESOCIAL AND INTERPERSONAL RELATIONSHIPS POW… 3 min readTo me communication is like a bouncing ball. At least if we look at how it evolves over time in regard of its level of personality. Why? Well, it started with the most personal way: face to face communication. Then, through different mediated channels of communication, it reached its low point. Now, with WEBSITE USABILITY: YOUTUBE PLAYER VS. SELF-HOSTED VIDEOSEE MORE ON USABILLA.COMSELF HOSTED VIDEO PLATFORMSELF HOSTED WEBSITESWHAT IS HOSTED SERVICEWHAT IS HOSTED SOLUTION HOW TO DESIGN FOR DYSLEXIAUSABILLA API
Pull your Usabilla data into your own environment for analysis purposes or collect feedback in a way that works for you. WEBSITE USABILITY: YOUTUBE PLAYER VS. SELF-HOSTED VIDEO Website Usability: YouTube Player vs. Self-Hosted Video. Video content can have a great impact on your target audience and can be the perfect medium to showcase your products and services online. A study shows that using video on landing pages can increase conversion by 80%. There are 2 main methods to integrate videos on a web page. TOP 9 GUIDELINES FOR A BETTER CONTENT ORGANIZATION 8 min readContent is king! It probably doesn’t take much convincing from my side to tell you that your content is the most valuable asset of your website. Be it that you offer information, services, or products, your content is the reason you have a website at HOW TECHNOLOGY MAKES INTERPERSONAL COMMUNICATION BOUNCE 3 min readTo me communication is like a bouncing ball. At least if we look at how it evolves over time in regard of its level of personality. Why? Well, it started with the most personal way: face to face communication. Then, through different mediated channels of communication, it reached its low point. Now, with 6 DESIGN PRINCIPLES FOR EFFECTIVE ELEARNING We looked into how this need for simplicity impacts the six eLearning design principles – which take into account wider adult learning theories as well as general best practices for eLearning design. 1. Multimedia Principle. For learning, using a combination of media typesis
THE POWER OF VISUAL CONTEXT IN WEB DESIGN 8 min readVisuals are super important in web design. We just talked about images last week and how they can help to improve the user experience of your site. A while back we discussed how infographics can help you to inform, engage, or even entertain your website visitors. And our guest author Nikolaj explained how WEB FORMS: THEIR IMPORTANCE AND HOW TO IMPROVE THEM Maneet Puri is a specialized web consultant and the Managing Director of Lexolution IT Services, a professional web design company in India that offers intuitive web design and custom web development services. Maneet also carries an infinite interest in writing articles and blogs on upcoming web technologies and trends. As a web consultant, he has been offering valuable advice and THE FEEDBACK LOOP: HELPING AGILE THRIVE IN A CORPORATE Last year, Christopher Lomas, Global Digital Leader at Mercer, published an article detailing the ways in which the Agile methodology can fit into the corporate setting of a big company. His 14-steps towards thriving with Agile acknowledged the realities of working within a corporate environment without compromising on the Agilephilosophy.
CX INSIGHTS ARCHIVES The internet is a beautiful place, full of beautiful experiences. The need to entertain, educate or sell to visitors, mixed USABILLA: DER STANDARD IN USER FEEDBACK UND VOICE …TRANSLATE THISPAGE
Sammle User Feedback und optimiere Deine Websites, Apps und Emails und verbessere das Kundenerlebnis mit Usabilla’s Voice of CustomerLösungen.
USABILLA | OPTIMIZE YOUR DIGITAL CHANNELS WITH CUSTOMERPRODUCTSOLUTIONSSERVICESCUSTOMERSABOUTRESOURCES Usabilla Named a ‘Strong Performer’ in Digital Voice of the Customer Specialists Platforms. With what we believe is a strong product offering, strategic vision and 10 years of experience in the digital customer experience industry, Usabilla was cited among the top vendors included in the recent Forrester Wave™. Request a Demo.ABOUT USABILLA
Usabilla helps brands like HP, Philips, Booking.com and KLM to improve the performance of their websites, apps and emails with live userfeedback.
WHAT CUSTOMER FEEDBACK TRULY MEANS & HOW TO CAPTURE IT Customer feedback encompasses any and all observations, evaluations, compliments or criticism left by a customer. To capture it, first identify key areas in the customer journey to ask questions. There are plenty of ways to ask, from well-written questions in a survey on your website to a feedback form at your brick and mortar locations. USABILLA: LE FEEDBACK UTILISATEUR AU COEUR DE VOTRE Obtenez des informations allant au delà des clics. Découvrez comment vos utilisateurs perçoivent le contenu de vos emails et utilisez ces feedbacks pour les améliorer. 'Usabilla est la solution idéale pour les entreprises souhaitant avoir une vue d’ensemble du feedback utilisateur et analyser chaque point de friction potentiel.'. Vanja ACTIONABLE FEEDBACK: THE BEST QUESTIONS TO ASK YOUR USERSSEE MORE ON USABILLA.COMQUESTIONS TO ASK YOUR FRIENDSQUESTIONS TO ASK YOUR PARENTSQUESTIONS TO ASK YOUR PARTNERQUESTIONS TO ASK ABOUT SOMEONE CUSTOMER RECOVERY: TURN BAD EXPERIENCES INTO UNFORGETTABLECUSTOMER RECOVERY LOGCUSTOMER RECOVERY MODELCUSTOMER RECOVERY PLANCUSTOMER SERVICE RECOVERYCUSTOMER SERVICE RECOVERY MODELSERVICE RECOVERY The Service Recovery Paradox. The service recovery paradox is a situation where a customer thinks more highly of an organization after it has corrected an issue the customer might have encountered with their service, compared to how the customer would view the company if no service failure had happened. TOP 9 GUIDELINES FOR A BETTER CONTENT ORGANIZATION 8 min readContent is king! It probably doesn’t take much convincing from my side to tell you that your content is the most valuable asset of your website. Be it that you offer information, services, or products, your content is the reason you have a website at HOW TECHNOLOGY MAKES INTERPERSONAL COMMUNICATION BOUNCEIMPORTANCE OF INTERPERSONAL RELATIONSHIPSINTERPERSONAL COMMUNICATION AND TECHNOLO…INTERPERSONAL RELATIONSHIPS CONCEPTSINTERPERSONAL RELATIONSHIPS DEFINESOCIAL AND INTERPERSONAL RELATIONSHIPS POW… 3 min readTo me communication is like a bouncing ball. At least if we look at how it evolves over time in regard of its level of personality. Why? Well, it started with the most personal way: face to face communication. Then, through different mediated channels of communication, it reached its low point. Now, with HOW TO DESIGN FOR DYSLEXIA WEBSITE USABILITY: YOUTUBE PLAYER VS. SELF-HOSTED VIDEOSEE MORE ON USABILLA.COMSELF HOSTED VIDEO PLATFORMSELF HOSTED WEBSITESWHAT IS HOSTED SERVICEWHAT IS HOSTED SOLUTION USABILLA | OPTIMIZE YOUR DIGITAL CHANNELS WITH CUSTOMERPRODUCTSOLUTIONSSERVICESCUSTOMERSABOUTRESOURCES Usabilla Named a ‘Strong Performer’ in Digital Voice of the Customer Specialists Platforms. With what we believe is a strong product offering, strategic vision and 10 years of experience in the digital customer experience industry, Usabilla was cited among the top vendors included in the recent Forrester Wave™. Request a Demo.ABOUT USABILLA
Usabilla helps brands like HP, Philips, Booking.com and KLM to improve the performance of their websites, apps and emails with live userfeedback.
WHAT CUSTOMER FEEDBACK TRULY MEANS & HOW TO CAPTURE IT Customer feedback encompasses any and all observations, evaluations, compliments or criticism left by a customer. To capture it, first identify key areas in the customer journey to ask questions. There are plenty of ways to ask, from well-written questions in a survey on your website to a feedback form at your brick and mortar locations. USABILLA: LE FEEDBACK UTILISATEUR AU COEUR DE VOTRE Obtenez des informations allant au delà des clics. Découvrez comment vos utilisateurs perçoivent le contenu de vos emails et utilisez ces feedbacks pour les améliorer. 'Usabilla est la solution idéale pour les entreprises souhaitant avoir une vue d’ensemble du feedback utilisateur et analyser chaque point de friction potentiel.'. Vanja ACTIONABLE FEEDBACK: THE BEST QUESTIONS TO ASK YOUR USERSSEE MORE ON USABILLA.COMQUESTIONS TO ASK YOUR FRIENDSQUESTIONS TO ASK YOUR PARENTSQUESTIONS TO ASK YOUR PARTNERQUESTIONS TO ASK ABOUT SOMEONE CUSTOMER RECOVERY: TURN BAD EXPERIENCES INTO UNFORGETTABLECUSTOMER RECOVERY LOGCUSTOMER RECOVERY MODELCUSTOMER RECOVERY PLANCUSTOMER SERVICE RECOVERYCUSTOMER SERVICE RECOVERY MODELSERVICE RECOVERY The Service Recovery Paradox. The service recovery paradox is a situation where a customer thinks more highly of an organization after it has corrected an issue the customer might have encountered with their service, compared to how the customer would view the company if no service failure had happened. TOP 9 GUIDELINES FOR A BETTER CONTENT ORGANIZATION 8 min readContent is king! It probably doesn’t take much convincing from my side to tell you that your content is the most valuable asset of your website. Be it that you offer information, services, or products, your content is the reason you have a website at HOW TECHNOLOGY MAKES INTERPERSONAL COMMUNICATION BOUNCEIMPORTANCE OF INTERPERSONAL RELATIONSHIPSINTERPERSONAL COMMUNICATION AND TECHNOLO…INTERPERSONAL RELATIONSHIPS CONCEPTSINTERPERSONAL RELATIONSHIPS DEFINESOCIAL AND INTERPERSONAL RELATIONSHIPS POW… 3 min readTo me communication is like a bouncing ball. At least if we look at how it evolves over time in regard of its level of personality. Why? Well, it started with the most personal way: face to face communication. Then, through different mediated channels of communication, it reached its low point. Now, with HOW TO DESIGN FOR DYSLEXIA WEBSITE USABILITY: YOUTUBE PLAYER VS. SELF-HOSTED VIDEOSEE MORE ON USABILLA.COMSELF HOSTED VIDEO PLATFORMSELF HOSTED WEBSITESWHAT IS HOSTED SERVICEWHAT IS HOSTED SOLUTIONUSABILLA API
Pull your Usabilla data into your own environment for analysis purposes or collect feedback in a way that works for you. WEBSITE USABILITY: YOUTUBE PLAYER VS. SELF-HOSTED VIDEO Website Usability: YouTube Player vs. Self-Hosted Video. Video content can have a great impact on your target audience and can be the perfect medium to showcase your products and services online. A study shows that using video on landing pages can increase conversion by 80%. There are 2 main methods to integrate videos on a web page. TOP 9 GUIDELINES FOR A BETTER CONTENT ORGANIZATION 8 min readContent is king! It probably doesn’t take much convincing from my side to tell you that your content is the most valuable asset of your website. Be it that you offer information, services, or products, your content is the reason you have a website at HOW TECHNOLOGY MAKES INTERPERSONAL COMMUNICATION BOUNCE 3 min readTo me communication is like a bouncing ball. At least if we look at how it evolves over time in regard of its level of personality. Why? Well, it started with the most personal way: face to face communication. Then, through different mediated channels of communication, it reached its low point. Now, with 6 DESIGN PRINCIPLES FOR EFFECTIVE ELEARNING We looked into how this need for simplicity impacts the six eLearning design principles – which take into account wider adult learning theories as well as general best practices for eLearning design. 1. Multimedia Principle. For learning, using a combination of media typesis
WEB FORMS: THEIR IMPORTANCE AND HOW TO IMPROVE THEM Maneet Puri is a specialized web consultant and the Managing Director of Lexolution IT Services, a professional web design company in India that offers intuitive web design and custom web development services. Maneet also carries an infinite interest in writing articles and blogs on upcoming web technologies and trends. As a web consultant, he has been offering valuable advice and THE POWER OF VISUAL CONTEXT IN WEB DESIGN 8 min readVisuals are super important in web design. We just talked about images last week and how they can help to improve the user experience of your site. A while back we discussed how infographics can help you to inform, engage, or even entertain your website visitors. And our guest author Nikolaj explained how THE FEEDBACK LOOP: HELPING AGILE THRIVE IN A CORPORATE Last year, Christopher Lomas, Global Digital Leader at Mercer, published an article detailing the ways in which the Agile methodology can fit into the corporate setting of a big company. His 14-steps towards thriving with Agile acknowledged the realities of working within a corporate environment without compromising on the Agilephilosophy.
CX INSIGHTS ARCHIVES The internet is a beautiful place, full of beautiful experiences. The need to entertain, educate or sell to visitors, mixed USABILLA: DER STANDARD IN USER FEEDBACK UND VOICE OF Sammle User Feedback und optimiere Deine Websites, Apps und Emails und verbessere das Kundenerlebnis mit Usabilla’s Voice of CustomerLösungen.
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OPTIMIZE YOUR DIGITAL CHANNELS WITH CUSTOMER FEEDBACK COLLECT REAL-TIME FEEDBACK ACROSS ALL YOUR DIGITAL CHANNELS TO IMPROVE YOUR CUSTOMER EXPERIENCEContact Sales
TRUSTED BY THE WORLD'S LEADING BRANDS USE DIGITAL CUSTOMER FEEDBACK TO UNDERSTAND THE “WHY” BEHIND YOURDATA
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USABILLA NAMED A ‘STRONG PERFORMER’ IN DIGITAL VOICE OF THE CUSTOMER SPECIALISTS PLATFORMS With what we believe is a strong product offering, strategic vision and 10 years of experience in the digital customer experience industry, Usabilla was cited among the top vendors included in the recent Forrester Wave™.Request a Demo
------------------------- USABILLA FOR WEBSITES COLLECT REAL-TIME FEEDBACK TO OPTIMIZE YOUR WEBSITE Eliminate assumptions and get the real insights you need from website visitors. Knowing what’s working (and more importantly, what’s not) means you can proactively improve your website’s conversionrates.
> "The screenshot function is invaluable. It makes it much easier to > reproduce and understand customers’ concerns."CORINNA BIRKHOFER
Online Sales & Analysis - LufthansaLearn more
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COLLECT IN-APP FEEDBACK ON HOW TO IMPROVE YOUR MOBILE APP EXPERIENCE Integrate feedback seamlessly into your app and target users at a specific moment in their user journey. Uncover what you need to improve to get those 5-star app store ratings! > "When the app is an amazing service tool for our frequent flyers, > users will return to book their flights and buy ancillaries, which > will in turn have a direct impact on revenue. Gathering feedback via > Usabilla helped us to improve our app."STIJN BANNIER
Director Digital Commercial - KLMLearn more
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Direct Sales - TransaviaLearn more
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