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STARTRACK | HELP & SUPPORT Find answers by reading our frequently asked questions, requesting a call back or contacting us during business hours. Fill out our form, and we'll contact you. Call us on 13 23 45. 8am to 6pm, Monday to Friday. If you’re in WA, we’re available 8am to 5.30pm, Monday toFriday.
STARTRACK | SAME-DAY METRO & INTERSTATE COURIER When you need an item delivered across town on the same day, reliability is key. That’s where StarTrack Courier steps in. With a dedicated fleet of 750 vehicles around Australia, our priority courier service offers same-day deliveries within a defined metropolitan area of major Australian capital cities. STARTRACK | BOX PACKAGING & SATCHELS Choose from our wide range of box packaging and satchels, which can be co-branded to show off your business. Order now. Box packaging Satchels. Box packaging. Made from 100 percent recyclable paperboard. Lightweight, durable and easy to assemble. Stress-tested. Ideal for B2B and B2C shipments. Low minimum quantity orders. STARTRACK | CONTACT FORMS HOME So you get to the right person as efficiently as possible, please select the most appropriate contact form below. Had an issue with tracking a parcel? Had an issue with tracking a parcel, a missed delivery, or booking a pick‐up? Considering StarTrack as your freight partner? Talk to the most appropriate person for your needs.Feedback.
LOGIN - STARTRACK
StarTrack Customer Service Update. As of Monday, 23 July our customers calling 132345 will encounter new IVR options. These additional options will allow our customers to STARTRACK | TRANSIT WARRANTY Get started. To include StarTrack Transit Warranty on your next delivery, simply downloadand complete the Transit Warranty Overview form or the Transit Warranty Quotation form for values over $5,000. You'll need your StarTrack customer account number handy. Once complete, email to transit.warranty@startrack.com.au.LOGIN - STARTRACK
Login Username * Password * AMS will be updated on November 11th with a new user interface. Please click the link below to view the upcomingchanges.
AGENT PAYMENTS
Login Username * Password * AMS will be updated on November 11th with a new user interface. Please click the link below to view the upcomingchanges.
STARTRACK | TRUSTED PARTNER FOR ECOMMERCE AND PARCELFREIGHT3PLPACKAGINGSUPPORTTRACK & TRACEMAKE A TRACKING ENQUIRY For domestic freight solutions, including courier and sensitive shipping, and 3PL and supply chain management, choose StarTrack. STARTRACK - TRACK & TRACEABOUT USHELP & SUPPORT My StarTrack & My StarTrack Online questions. Freight Masterquestions.
STARTRACK | HELP & SUPPORT Find answers by reading our frequently asked questions, requesting a call back or contacting us during business hours. Fill out our form, and we'll contact you. Call us on 13 23 45. 8am to 6pm, Monday to Friday. If you’re in WA, we’re available 8am to 5.30pm, Monday toFriday.
STARTRACK | SAME-DAY METRO & INTERSTATE COURIER When you need an item delivered across town on the same day, reliability is key. That’s where StarTrack Courier steps in. With a dedicated fleet of 750 vehicles around Australia, our priority courier service offers same-day deliveries within a defined metropolitan area of major Australian capital cities. STARTRACK | BOX PACKAGING & SATCHELS Choose from our wide range of box packaging and satchels, which can be co-branded to show off your business. Order now. Box packaging Satchels. Box packaging. Made from 100 percent recyclable paperboard. Lightweight, durable and easy to assemble. Stress-tested. Ideal for B2B and B2C shipments. Low minimum quantity orders. STARTRACK | CONTACT FORMS HOME So you get to the right person as efficiently as possible, please select the most appropriate contact form below. Had an issue with tracking a parcel? Had an issue with tracking a parcel, a missed delivery, or booking a pick‐up? Considering StarTrack as your freight partner? Talk to the most appropriate person for your needs.Feedback.
LOGIN - STARTRACK
StarTrack Customer Service Update. As of Monday, 23 July our customers calling 132345 will encounter new IVR options. These additional options will allow our customers to STARTRACK | TRANSIT WARRANTY Get started. To include StarTrack Transit Warranty on your next delivery, simply downloadand complete the Transit Warranty Overview form or the Transit Warranty Quotation form for values over $5,000. You'll need your StarTrack customer account number handy. Once complete, email to transit.warranty@startrack.com.au.LOGIN - STARTRACK
Login Username * Password * AMS will be updated on November 11th with a new user interface. Please click the link below to view the upcomingchanges.
AGENT PAYMENTS
Login Username * Password * AMS will be updated on November 11th with a new user interface. Please click the link below to view the upcomingchanges.
STARTRACK | LOGISTICS & FREIGHT StarTrack Premium. Our superior, fast national delivery service with a range of tailored delivery services. Tracking and proof of delivery. SMS and email notifications. Online pickup and re-delivery bookings. More delivery choices. Daily service and finance reporting. Contact centre support and service recovery. STARTRACK | ABOUT US StarTrack: Trusted partner for eCommerce and parcel delivery. About us. About us. A business of Australia Post, we’re Australia’s leading parcel, freight and logistics company. We have an unrivalled national delivery network, and can ship your parcels to over 190+ countries. Ask us how we can help you reach more customers, anddeliver a
STARTRACK | SAME-DAY METRO & INTERSTATE COURIER When you need an item delivered across town on the same day, reliability is key. That’s where StarTrack Courier steps in. With a dedicated fleet of 750 vehicles around Australia, our priority courier service offers same-day deliveries within a defined metropolitan area of major Australian capital cities. STARTRACK | TRANSIT WARRANTY Get started. To include StarTrack Transit Warranty on your next delivery, simply downloadand complete the Transit Warranty Overview form or the Transit Warranty Quotation form for values over $5,000. You'll need your StarTrack customer account number handy. Once complete, email to transit.warranty@startrack.com.au. STARTRACK | SHIP SENSITIVE & SPECIAL FREIGHT To arrange your Special Services with StarTrack, call us on 1300 824 554. Make a sales enquiry. Security Express. Whether it's moving secure documents, commercially sensitive items or even military equipment, we’re the experts in overcoming logistical challenges. We can ensure your items are moved with the utmost safety and security.STARTRACK | ALERTS
Fill out our form, and we'll contact you. Make a sales enquiry Make a tracking enquiry Make a Transit Warranty claim Make a credit claim online Request technical assistance. Give feedback. Contact us. Call us on 13 23 45. 8am to 6pm, Monday to Friday. If you’reSEARCH RESULTS
The Consignment History view provides a history of all recent shipments that have occurred using the selected search reference. Select the consignment number to see more details about the specific shipment or return to the previous search. STARTRACK | TECHNICAL StarTrack | Technical. We're here to help. So that we can send your request to the right person, please fill in the following details. What type of enquiry do you have? Tracking enquiry Sales enquiry Feedback Recruitment enquiry Technical support Back to Contact home page. Take me to the appropriate form. TRANSIT WARRANTY TERMS AND CONDITIONS Star Tra ress Pty imited N 44 001 227 0 StarTrack is a business of Australia Post TWC / Star_332 / V4.0 / Nov 17 Page 1 of 2 Transit Warranty Terms and Conditions The following is an extract from the StarTrack standard Terms and Conditions of Contract.NZ - STARTRACK
Plus, at $2.73 billion per year, New Zealand’s eCommerce market is worth as much as the WA, NT and Tasmanian markets combined. Servicing your customers across the Tasman doesn’t just make dollars for your business – it makes sense. That’s why we’ve teamed up with New Zealand Post. By working together, we can help you enter the NZ STARTRACK | TRUSTED PARTNER FOR ECOMMERCE AND PARCELFREIGHT3PLPACKAGINGSUPPORTTRACK & TRACEMAKE A TRACKING ENQUIRY For domestic freight solutions, including courier and sensitive shipping, and 3PL and supply chain management, choose StarTrack. STARTRACK - TRACK & TRACEABOUT USHELP & SUPPORT My StarTrack & My StarTrack Online questions. Freight Masterquestions.
STARTRACK | LOGISTICS & FREIGHT StarTrack Premium. Our superior, fast national delivery service with a range of tailored delivery services. Tracking and proof of delivery. SMS and email notifications. Online pickup and re-delivery bookings. More delivery choices. Daily service and finance reporting. Contact centre support and service recovery. STARTRACK | HELP & SUPPORT Find answers by reading our frequently asked questions, requesting a call back or contacting us during business hours. Fill out our form, and we'll contact you. Call us on 13 23 45. 8am to 6pm, Monday to Friday. If you’re in WA, we’re available 8am to 5.30pm, Monday toFriday.
LOGIN - STARTRACK
StarTrack Customer Service Update. As of Monday, 23 July our customers calling 132345 will encounter new IVR options. These additional options will allow our customers to STARTRACK | CONTACT FORMS HOME So you get to the right person as efficiently as possible, please select the most appropriate contact form below. Had an issue with tracking a parcel? Had an issue with tracking a parcel, a missed delivery, or booking a pick‐up? Considering StarTrack as your freight partner? Talk to the most appropriate person for your needs.Feedback.
STARTRACK | TRANSIT WARRANTY Get started. To include StarTrack Transit Warranty on your next delivery, simply downloadand complete the Transit Warranty Overview form or the Transit Warranty Quotation form for values over $5,000. You'll need your StarTrack customer account number handy. Once complete, email to transit.warranty@startrack.com.au.LOGIN - STARTRACK
Login Username * Password * AMS will be updated on November 11th with a new user interface. Please click the link below to view the upcomingchanges.
SEARCH RESULTS
The Consignment History view provides a history of all recent shipments that have occurred using the selected search reference. Select the consignment number to see more details about the specific shipment or return to the previous search.AGENT PAYMENTS
Login Username * Password * AMS will be updated on November 11th with a new user interface. Please click the link below to view the upcomingchanges.
STARTRACK | TRUSTED PARTNER FOR ECOMMERCE AND PARCELFREIGHT3PLPACKAGINGSUPPORTTRACK & TRACEMAKE A TRACKING ENQUIRY For domestic freight solutions, including courier and sensitive shipping, and 3PL and supply chain management, choose StarTrack. STARTRACK - TRACK & TRACEABOUT USHELP & SUPPORT My StarTrack & My StarTrack Online questions. Freight Masterquestions.
STARTRACK | LOGISTICS & FREIGHT StarTrack Premium. Our superior, fast national delivery service with a range of tailored delivery services. Tracking and proof of delivery. SMS and email notifications. Online pickup and re-delivery bookings. More delivery choices. Daily service and finance reporting. Contact centre support and service recovery. STARTRACK | HELP & SUPPORT Find answers by reading our frequently asked questions, requesting a call back or contacting us during business hours. Fill out our form, and we'll contact you. Call us on 13 23 45. 8am to 6pm, Monday to Friday. If you’re in WA, we’re available 8am to 5.30pm, Monday toFriday.
LOGIN - STARTRACK
StarTrack Customer Service Update. As of Monday, 23 July our customers calling 132345 will encounter new IVR options. These additional options will allow our customers to STARTRACK | CONTACT FORMS HOME So you get to the right person as efficiently as possible, please select the most appropriate contact form below. Had an issue with tracking a parcel? Had an issue with tracking a parcel, a missed delivery, or booking a pick‐up? Considering StarTrack as your freight partner? Talk to the most appropriate person for your needs.Feedback.
STARTRACK | TRANSIT WARRANTY Get started. To include StarTrack Transit Warranty on your next delivery, simply downloadand complete the Transit Warranty Overview form or the Transit Warranty Quotation form for values over $5,000. You'll need your StarTrack customer account number handy. Once complete, email to transit.warranty@startrack.com.au.LOGIN - STARTRACK
Login Username * Password * AMS will be updated on November 11th with a new user interface. Please click the link below to view the upcomingchanges.
SEARCH RESULTS
The Consignment History view provides a history of all recent shipments that have occurred using the selected search reference. Select the consignment number to see more details about the specific shipment or return to the previous search.AGENT PAYMENTS
Login Username * Password * AMS will be updated on November 11th with a new user interface. Please click the link below to view the upcomingchanges.
STARTRACK | LOGISTICS & FREIGHT StarTrack Premium. Our superior, fast national delivery service with a range of tailored delivery services. Tracking and proof of delivery. SMS and email notifications. Online pickup and re-delivery bookings. More delivery choices. Daily service and finance reporting. Contact centre support and service recovery. STARTRACK | SAME-DAY METRO & INTERSTATE COURIER When you need an item delivered across town on the same day, reliability is key. That’s where StarTrack Courier steps in. With a dedicated fleet of 750 vehicles around Australia, our priority courier service offers same-day deliveries within a defined metropolitan area of major Australian capital cities. STARTRACK | TRANSIT WARRANTY Get started. To include StarTrack Transit Warranty on your next delivery, simply downloadand complete the Transit Warranty Overview form or the Transit Warranty Quotation form for values over $5,000. You'll need your StarTrack customer account number handy. Once complete, email to transit.warranty@startrack.com.au. STARTRACK | BOX PACKAGING & SATCHELS Choose from our wide range of box packaging and satchels, which can be co-branded to show off your business. Order now. Box packaging Satchels. Box packaging. Made from 100 percent recyclable paperboard. Lightweight, durable and easy to assemble. Stress-tested. Ideal for B2B and B2C shipments. Low minimum quantity orders. STARTRACK | SHIP SENSITIVE & SPECIAL FREIGHT To arrange your Special Services with StarTrack, call us on 1300 824 554. Make a sales enquiry. Security Express. Whether it's moving secure documents, commercially sensitive items or even military equipment, we’re the experts in overcoming logistical challenges. We can ensure your items are moved with the utmost safety and security.STARTRACK | ALERTS
Fill out our form, and we'll contact you. Make a sales enquiry Make a tracking enquiry Make a Transit Warranty claim Make a credit claim online Request technical assistance. Give feedback. Contact us. Call us on 13 23 45. 8am to 6pm, Monday to Friday. If you’re STARTRACK | CUSTOMER CHARTER Call our Customer Service team on 13 2345 (Monday-Friday, 8am – 6pm AEST Monday-Friday, 8am – 5:30PM AWST) How to share complaints, compliments and feedback with us. Complete our online feedback form. Call us: 13 2345. Email: customer.satisfaction@startrack.com.au. STARTRACK - TRACK & TRACE StarTrack - Track & Trace TRANSIT WARRANTY CLAIM FORM Star Track Express Pty Limited ABN 44 001 227 890 TWC / Star_332 / V4.0 / Dec 17 Page 2 of 3 StarTrack is a business of Australia Post TWC / Star_332 / V4.0 / Nov 17 Page 1 of 2NZ - STARTRACK
Plus, at $2.73 billion per year, New Zealand’s eCommerce market is worth as much as the WA, NT and Tasmanian markets combined. Servicing your customers across the Tasman doesn’t just make dollars for your business – it makes sense. That’s why we’ve teamed up with New Zealand Post. By working together, we can help you enter the NZ STARTRACK | TRUSTED PARTNER FOR ECOMMERCE AND PARCELFREIGHT3PLPACKAGINGSUPPORTTRACK & TRACEMAKE A TRACKING ENQUIRY For domestic freight solutions, including courier and sensitive shipping, and 3PL and supply chain management, choose StarTrack. STARTRACK - TRACK & TRACEABOUT USHELP & SUPPORT My StarTrack & My StarTrack Online questions. Freight Masterquestions.
STARTRACK | SAME-DAY METRO & INTERSTATE COURIER When you need an item delivered across town on the same day, reliability is key. That’s where StarTrack Courier steps in. With a dedicated fleet of 750 vehicles around Australia, our priority courier service offers same-day deliveries within a defined metropolitan area of major Australian capital cities. STARTRACK | HELP & SUPPORT Find answers by reading our frequently asked questions, requesting a call back or contacting us during business hours. Fill out our form, and we'll contact you. Call us on 13 23 45. 8am to 6pm, Monday to Friday. If you’re in WA, we’re available 8am to 5.30pm, Monday toFriday.
STARTRACK | BOX PACKAGING & SATCHELS Choose from our wide range of box packaging and satchels, which can be co-branded to show off your business. Order now. Box packaging Satchels. Box packaging. Made from 100 percent recyclable paperboard. Lightweight, durable and easy to assemble. Stress-tested. Ideal for B2B and B2C shipments. Low minimum quantity orders.LOGIN - STARTRACK
StarTrack Customer Service Update. As of Monday, 23 July our customers calling 132345 will encounter new IVR options. These additional options will allow our customers to STARTRACK | TRANSIT WARRANTY Get started. To include StarTrack Transit Warranty on your next delivery, simply downloadand complete the Transit Warranty Overview form or the Transit Warranty Quotation form for values over $5,000. You'll need your StarTrack customer account number handy. Once complete, email to transit.warranty@startrack.com.au. STARTRACK | CONTACT FORMS HOME So you get to the right person as efficiently as possible, please select the most appropriate contact form below. Had an issue with tracking a parcel? Had an issue with tracking a parcel, a missed delivery, or booking a pick‐up? Considering StarTrack as your freight partner? Talk to the most appropriate person for your needs.Feedback.
LOGIN - STARTRACK
Login Username * Password * AMS will be updated on November 11th with a new user interface. Please click the link below to view the upcomingchanges.
AGENT PAYMENTS
Login Username * Password * AMS will be updated on November 11th with a new user interface. Please click the link below to view the upcomingchanges.
STARTRACK | TRUSTED PARTNER FOR ECOMMERCE AND PARCELFREIGHT3PLPACKAGINGSUPPORTTRACK & TRACEMAKE A TRACKING ENQUIRY For domestic freight solutions, including courier and sensitive shipping, and 3PL and supply chain management, choose StarTrack. STARTRACK - TRACK & TRACEABOUT USHELP & SUPPORT My StarTrack & My StarTrack Online questions. Freight Masterquestions.
STARTRACK | SAME-DAY METRO & INTERSTATE COURIER When you need an item delivered across town on the same day, reliability is key. That’s where StarTrack Courier steps in. With a dedicated fleet of 750 vehicles around Australia, our priority courier service offers same-day deliveries within a defined metropolitan area of major Australian capital cities. STARTRACK | HELP & SUPPORT Find answers by reading our frequently asked questions, requesting a call back or contacting us during business hours. Fill out our form, and we'll contact you. Call us on 13 23 45. 8am to 6pm, Monday to Friday. If you’re in WA, we’re available 8am to 5.30pm, Monday toFriday.
STARTRACK | BOX PACKAGING & SATCHELS Choose from our wide range of box packaging and satchels, which can be co-branded to show off your business. Order now. Box packaging Satchels. Box packaging. Made from 100 percent recyclable paperboard. Lightweight, durable and easy to assemble. Stress-tested. Ideal for B2B and B2C shipments. Low minimum quantity orders.LOGIN - STARTRACK
StarTrack Customer Service Update. As of Monday, 23 July our customers calling 132345 will encounter new IVR options. These additional options will allow our customers to STARTRACK | TRANSIT WARRANTY Get started. To include StarTrack Transit Warranty on your next delivery, simply downloadand complete the Transit Warranty Overview form or the Transit Warranty Quotation form for values over $5,000. You'll need your StarTrack customer account number handy. Once complete, email to transit.warranty@startrack.com.au. STARTRACK | CONTACT FORMS HOME So you get to the right person as efficiently as possible, please select the most appropriate contact form below. Had an issue with tracking a parcel? Had an issue with tracking a parcel, a missed delivery, or booking a pick‐up? Considering StarTrack as your freight partner? Talk to the most appropriate person for your needs.Feedback.
LOGIN - STARTRACK
Login Username * Password * AMS will be updated on November 11th with a new user interface. Please click the link below to view the upcomingchanges.
AGENT PAYMENTS
Login Username * Password * AMS will be updated on November 11th with a new user interface. Please click the link below to view the upcomingchanges.
STARTRACK | LOGISTICS & FREIGHT StarTrack Premium. Our superior, fast national delivery service with a range of tailored delivery services. Tracking and proof of delivery. SMS and email notifications. Online pickup and re-delivery bookings. More delivery choices. Daily service and finance reporting. Contact centre support and service recovery. STARTRACK | ABOUT US StarTrack: Trusted partner for eCommerce and parcel delivery. About us. About us. A business of Australia Post, we’re Australia’s leading parcel, freight and logistics company. We have an unrivalled national delivery network, and can ship your parcels to over 190+ countries. Ask us how we can help you reach more customers, anddeliver a
STARTRACK | BOX PACKAGING & SATCHELS Choose from our wide range of box packaging and satchels, which can be co-branded to show off your business. Order now. Box packaging Satchels. Box packaging. Made from 100 percent recyclable paperboard. Lightweight, durable and easy to assemble. Stress-tested. Ideal for B2B and B2C shipments. Low minimum quantity orders. STARTRACK | TRANSIT WARRANTY Get started. To include StarTrack Transit Warranty on your next delivery, simply downloadand complete the Transit Warranty Overview form or the Transit Warranty Quotation form for values over $5,000. You'll need your StarTrack customer account number handy. Once complete, email to transit.warranty@startrack.com.au.STARTRACK | ALERTS
Fill out our form, and we'll contact you. Make a sales enquiry Make a tracking enquiry Make a Transit Warranty claim Make a credit claim online Request technical assistance. Give feedback. Contact us. Call us on 13 23 45. 8am to 6pm, Monday to Friday. If you’reSEARCH RESULTS
The Consignment History view provides a history of all recent shipments that have occurred using the selected search reference. Select the consignment number to see more details about the specific shipment or return to the previous search. STARTRACK | TECHNICAL StarTrack | Technical. We're here to help. So that we can send your request to the right person, please fill in the following details. What type of enquiry do you have? Tracking enquiry Sales enquiry Feedback Recruitment enquiry Technical support Back to Contact home page. Take me to the appropriate form.PACKAGING SOLUTIONS
We’ve added boxes to our packaging solutions so that you have even more flexibility and choice at your fingertips. You can now choose from S, M, L satchels or boxes, and for those TRANSIT WARRANTY OVERVIEW Star Track Express Pty Limited ABN 44 001 227 890 TWS / Star_332 / V4.0 / Dec 17 Page 2 of 4 Transit Warranty Registration Form Please fax to: (02) 8801 4011 or email: transit.warranty@startrack.com.auNZ - STARTRACK
Plus, at $2.73 billion per year, New Zealand’s eCommerce market is worth as much as the WA, NT and Tasmanian markets combined. Servicing your customers across the Tasman doesn’t just make dollars for your business – it makes sense. That’s why we’ve teamed up with New Zealand Post. By working together, we can help you enter the NZ tags on every page of your site. --> Deliveries are continuing during the Victorian lockdown.Learn more
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Redeliver, redirect or collect your missed delivery*
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CALCULATE TRANSIT TIME How long will your delivery take?CURRENT SERVICES
Delivering is what we do best, but right now some shipments may take longer than usual due to ongoing COVID-19 challenges.Learn more
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__ TRANSIT TIME
Enter senders and receivers suburb or postcode Sender's locationSuburb, State, Postcode eg. Kensington, NSW, 2033 Enter sender's location Receiver's locationSuburb, State, Postcode eg. Kensington, NSW, 2033 Enter receiver's location Select applicable services, estimation typeand date
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International Documents and Packaging StarTrack Premium Box Select at least one serviceCalculate from
Arrival date Dispatch date Select a valid from option DateFormat dd/mm/yyyy Date is required and must not be a weekend or public holiday Click on the button below to get transit timeGet transit time
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* My StarTrack & My StarTrack Online questions * Freight Master questions * Transit Warranty questionsDialog end
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__ TRANSIT TIMERESULTS YOU HAVE 0 ESTIMATES IN YOUR RESULTSSender's location
Receiver's location
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Calculated from
SERVICE
ESTIMATED ARRIVAL DATE ESTIMATED DISPATCH DATEExpress
dd mm yy
dd mm yy
Fixed Price Premium
dd mm yy
dd mm yy
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dd mm yy
dd mm yy
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* My StarTrack & My StarTrack Online questions * Freight Master questions * Transit Warranty questionsDialog end
__ TRANSIT TIME
Enter senders and receivers suburb or postcode Sender's locationSuburb, State, Postcode eg. Kensington, NSW, 2033 Enter sender's location Receiver's locationSuburb, State, Postcode eg. Kensington, NSW, 2033 Enter receiver's location Select applicable services, estimation typeand date
Select service(s)
Express
Fixed Price Premium
Premium
Airlock
Fixed Price Airlock
International Documents and Packaging StarTrack Premium Box Select at least one serviceCalculate from
Arrival date Dispatch date Select a valid from option DateFormat dd/mm/yyyy Date is required and must not be a weekend or public holiday Click on the button below to get transit timeGet transit time
NEED HELP?
* My StarTrack & My StarTrack Online questions * Freight Master questions * Transit Warranty questions __ TRANSIT TIMERESULTS YOU HAVE 0 ESTIMATES IN YOUR RESULTSSender's location
Receiver's location
Selected service(s)
Calculated from
SERVICE
ESTIMATED ARRIVAL DATE ESTIMATED DISPATCH DATEExpress
dd mm yy
dd mm yy
Fixed Price Premium
dd mm yy
dd mm yy
Premium
dd mm yy
dd mm yy
SOMETHING WENT WRONG. There was an error processing your request. Please try again in a while. If the problem continues, please contactus.
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* My StarTrack & My StarTrack Online questions * Freight Master questions * Transit Warranty questionsClose dialog.
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__ PICK-UP BOOKING
STEP 1 OF 3: YOUR DETAILS Enter your consignment details Select your consignment Type Account Tracking number (consignment) Select a valid type option Account numbereg. ABC456 Enter valid account or tracking number Phone numbereg. 0411222333 Enter a 10 digit phone number eg. 0212341234 with no spaces Enter your contact details Company nameeg. Company Pty Ltd Company name is required Contact nameeg. John Smith Enter a valid name Email addresseg. email.address@email.com Email address is requiredand must be valid
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I am not a robot Please confirm that you are not a robot Click on the button below to proceed to the next stepNext step
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* My StarTrack & My StarTrack Online questions * Freight Master questions * Transit Warranty questionsDialog end
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__ PICKUP BOOKING
STEP 2 OF 3: COLLECTION DETAILS Enter your collection point contact details. Company nameeg. Company Pty Ltd Enter your company name or N/A ifthere is no company
Contact nameeg. Jane Doe Enter a valid name Phone numbereg. 0212341234 Enter a 10 digit phone number eg. 0212341234 with no spaces Street Addresseg. 1 Name St. Enter a valid street name Suburb, State, Postcode. eg. Kensington, NSW, 2033 Enter recipient's suburb or postcode Enter your collectioninstructions
Collection point For example, collect from the front door Specify acollection point
Special instructions (Optional) For example, is there a security dooraccess number?
This is a private residence Special requirements Dangerous goods Select at least one requirementClass
Class 1 - Explosives Class 2 - Gases Class 3 - Flammable Liquids Class 4 - Flammable Solids Class 5 - Oxidizing Substances Class 6 - Toxic & Infectious Substances Class 7 - Radioactive Material Class 8 - Corrosives Class 9 - Miscellaneous Please select a dangerous goodsclass
UNEnter a valid UN number, eg. 1234 Please enter a valid UN numberPLEASE NOTE:
* StarTrack provide pickup services between 9am to 5pm. Where possible StarTrack will attempt to collect prior to your businessclosing.
* Please note that any booking requests for public holidays will be automatically rebooked for the next business day. Collection date Format dd/mm/yyyy Enter a valid date that is not a weekend or public holidayMy office closes at
08:00 08:15 08:30 08:45 09:00 09:15 09:30 09:45 10:00 10:15 10:30 10:45 11:00 11:15 11:30 11:45 12:00 12:15 12:30 12:45 13:00 13:15 13:30 13:45 14:00 14:15 14:30 14:45 15:00 15:15 15:30 15:45 16:00 16:15 16:30 16:45 17:00 17:15 17:30 17:45 18:00 Specify office closingtime
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* My StarTrack & My StarTrack Online questions * Freight Master questions * Transit Warranty questionsDialog end
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__ PICK-UP BOOKING
STEP 3 OF 3: FREIGHT DETAILS Select a Service type Please select the service type Enter the freight items for collectionItem 1 details
Item description
Box Bundle Carton Case / Trunk Drum Jiffy Pallet Pre-Paid Satchel 1Kg Pre-Paid Satchel 3Kg Pre-Paid Satchel 5Kg Satchel Skid Other Please select the item description Length (mm)eg. 410 Enter whole numbers only with no decimal point Width (mm)eg. 310 Enter whole numbers only with no decimal point Height (mm)eg. 450 Enter whole numbers only with no decimal point Quantityeg. 1 Enter whole numbers only with no decimal point Total weight (kg)eg. 20 Enter the total weight of all items (kg) Heaviest item (kg)eg. 15 Enter the heaviest item weight (kg)Other requirements
Packaging
Tailgate
Special handling Add another item Item details Remove itemItem description
Box Bundle Carton Case / Trunk Drum Jiffy Pallet Pre-Paid Satchel 1Kg Pre-Paid Satchel 3Kg Pre-Paid Satchel 5Kg Satchel Skid Other Enter theitem's description
Length (mm)eg. 410 Enter whole numbers only with no decimal point Width (mm)eg. 310 Enter whole numbers only with no decimal point Height (mm)eg. 450 Enter whole numbers only with no decimal point Quantityeg. 1 Enter whole numbers only with no decimal point Total weight (kg)eg. 20 Enter the total weight of all items (kg) Heaviest item (kg)eg. 15 Enter the heaviest item weight (kg)Other requirements
Packaging
Tailgate
Special handling
Special handling
Additional requirements are considered a special services booking. We will take your booking, however special services will contact you to advise rates and pickup timing. I confirm this pickup is a special services booking Please confirm that this pickup is a special services booking I confirm that my parcel(s) have been packaged, labelled and ready to be picked up. Please confirm that your parcel(s) have been packaged, labelled and ready to be picked up. Click on the button below to complete your pickup booking request Make a booking Previous stepNEED HELP?
* My StarTrack & My StarTrack Online questions * Freight Master questions * Transit Warranty questionsDialog end
Dialog start
__ PICK-UP BOOKING
YOUR BOOKING HAS BEEN ACCEPTEDBOOKING NUMBER:
------------------------- Your booking is dependent on the accuracy and completeness of thedetails provided
SOMETHING WENT WRONG. There was an error processing your request. Please try again in a while. If the problem continues, please contactus.
CONTACT US
TRY AGAIN
START AGAIN
NEED HELP?
* My StarTrack & My StarTrack Online questions * Freight Master questions * Transit Warranty questionsDialog end
__ PICK-UP BOOKING
STEP 1 OF 3: YOUR DETAILS Enter your consignment details Select your consignment Type Account Tracking number (consignment) Select a valid type option Account numbereg. ABC456 Enter valid account or tracking number Phone numbereg. 0411222333 Enter a 10 digit phone number eg. 0212341234 with no spaces Enter your contact details Company nameeg. Company Pty Ltd Company name is required Contact nameeg. John Smith Enter a valid name Email addresseg. email.address@email.com Email address is requiredand must be valid
I am not a robot
I am not a robot Please confirm that you are not a robot Click on the button below to proceed to the next stepNext step
NEED HELP?
* My StarTrack & My StarTrack Online questions * Freight Master questions * Transit Warranty questions__ PICKUP BOOKING
STEP 2 OF 3: COLLECTION DETAILS Enter your collection point contact details. Company nameeg. Company Pty Ltd Enter your company name or N/A ifthere is no company
Contact nameeg. Jane Doe Enter a valid name Phone numbereg. 0212341234 Enter a 10 digit phone number eg. 0212341234 with no spaces Street Addresseg. 1 Name St. Enter a valid street name Suburb, State, Postcode. eg. Kensington, NSW, 2033 Enter recipient's suburb or postcode Enter your collectioninstructions
Collection point For example, collect from the front door Specify acollection point
Special instructions (Optional) For example, is there a security dooraccess number?
This is a private residence Special requirements Dangerous goods Select at least one requirementClass
Class 1 - Explosives Class 2 - Gases Class 3 - Flammable Liquids Class 4 - Flammable Solids Class 5 - Oxidizing Substances Class 6 - Toxic & Infectious Substances Class 7 - Radioactive Material Class 8 - Corrosives Class 9 - Miscellaneous Please select a dangerous goodsclass
UNEnter a valid UN number, eg. 1234 Please enter a valid UN numberPLEASE NOTE:
* StarTrack provide pickup services between 9am to 5pm. Where possible StarTrack will attempt to collect prior to your businessclosing.
* Please note that any booking requests for public holidays will be automatically rebooked for the next business day. Collection date Format dd/mm/yyyy Enter a valid date that is not a weekend or public holidayMy office closes at
08:00 08:15 08:30 08:45 09:00 09:15 09:30 09:45 10:00 10:15 10:30 10:45 11:00 11:15 11:30 11:45 12:00 12:15 12:30 12:45 13:00 13:15 13:30 13:45 14:00 14:15 14:30 14:45 15:00 15:15 15:30 15:45 16:00 16:15 16:30 16:45 17:00 17:15 17:30 17:45 18:00 Specify office closingtime
Next step Previous stepNEED HELP?
* My StarTrack & My StarTrack Online questions * Freight Master questions * Transit Warranty questions__ PICK-UP BOOKING
STEP 3 OF 3: FREIGHT DETAILS Select a Service type Please select the service type Enter the freight items for collectionItem 1 details
Item description
Box Bundle Carton Case / Trunk Drum Jiffy Pallet Pre-Paid Satchel 1Kg Pre-Paid Satchel 3Kg Pre-Paid Satchel 5Kg Satchel Skid Other Please select the item description Length (mm)eg. 410 Enter whole numbers only with no decimal point Width (mm)eg. 310 Enter whole numbers only with no decimal point Height (mm)eg. 450 Enter whole numbers only with no decimal point Quantityeg. 1 Enter whole numbers only with no decimal point Total weight (kg)eg. 20 Enter the total weight of all items (kg) Heaviest item (kg)eg. 15 Enter the heaviest item weight (kg)Other requirements
Packaging
Tailgate
Special handling Add another item Item details Remove itemItem description
Box Bundle Carton Case / Trunk Drum Jiffy Pallet Pre-Paid Satchel 1Kg Pre-Paid Satchel 3Kg Pre-Paid Satchel 5Kg Satchel Skid Other Enter theitem's description
Length (mm)eg. 410 Enter whole numbers only with no decimal point Width (mm)eg. 310 Enter whole numbers only with no decimal point Height (mm)eg. 450 Enter whole numbers only with no decimal point Quantityeg. 1 Enter whole numbers only with no decimal point Total weight (kg)eg. 20 Enter the total weight of all items (kg) Heaviest item (kg)eg. 15 Enter the heaviest item weight (kg)Other requirements
Packaging
Tailgate
Special handling
Special handling
Additional requirements are considered a special services booking. We will take your booking, however special services will contact you to advise rates and pickup timing. I confirm this pickup is a special services booking Please confirm that this pickup is a special services booking I confirm that my parcel(s) have been packaged, labelled and ready to be picked up. Please confirm that your parcel(s) have been packaged, labelled and ready to be picked up. Click on the button below to complete your pickup booking request Make a booking Previous stepNEED HELP?
* My StarTrack & My StarTrack Online questions * Freight Master questions * Transit Warranty questions__ PICK-UP BOOKING
YOUR BOOKING HAS BEEN ACCEPTEDBOOKING NUMBER:
------------------------- Your booking is dependent on the accuracy and completeness of thedetails provided
SOMETHING WENT WRONG. There was an error processing your request. Please try again in a while. If the problem continues, please contactus.
CONTACT US
NEED HELP?
* My StarTrack & My StarTrack Online questions * Freight Master questions * Transit Warranty questionsClose dialog.
LoadingLoading...Loader overlay to indicate progress and disableuser interactions on the underlying elements.Dialog start
__ MISSED DELIVERY
Enter your tracking or barcode numberType
Tracking number (consignment) Barcode Select a valid type option Tracking number / barcode Input a tracking or barcode numberI am not a robot
I am not a robot Please confirm that you are not a robot Click on the button below to proceed to the next stepNext step
NEED HELP?
* My StarTrack & My StarTrack Online questions * Freight Master questions * Transit Warranty questionsDialog end
Dialog start
__ MISSED DELIVERY
STEP 1 OF 4: PARCEL DETAILS Tracking number / barcode What would you like to do? Redeliver to the same address Authorise to leave parcel at same address Redirect to a different address Collect at a StarTrack depot Select at least one option Click on the button below to enter redelivery or collection details Next step Previous stepNEED HELP?
* My StarTrack & My StarTrack Online questions * Freight Master questions * Transit Warranty questionsDialog end
Dialog start
__ MISSED DELIVERY
STEP 2 OF 4: RECEIVER'S DETAILS Tracking number / barcode Receiver's nameeg. 794815 or B2345678 Enter a valid name Receiver's addresseg. 1 Name St. Enter a valid street Suburb, State, Postcode eg. Kensington, NSW, 2033 Enter recipient's suburb or postcode Requested byeg. Jane Doe Enter a valid name Click on the button below to enter parcel details Next step Previous stepNEED HELP?
* My StarTrack & My StarTrack Online questions * Freight Master questions * Transit Warranty questionsDialog end
Dialog start
__ MISSED DELIVERY
STEP 3 OF 4: REDELIVER TO THE SAME ADDRESS Tracking number / barcodeReceiver's name
Receiver's company name(Optional) eg. Company Pty LtdReceiver's address
Suburb, State, Postcode Receiver's phone numbereg. 0411222333 Enter a 10 digit phone number eg. 0212341234 with no spaces Receiver's email addresseg. email.address@email.com Email address is required and must be valid Redelivery dateFormat dd/mm/yyyy Enter a valid date that is 2 business days from today and is not a weekend or public holidayPLEASE NOTE:
* Delivery will take a minimum of 2 business days if requested after6pm
* Redeliveries and redirections will not be completed on publicholidays
Authority to leave
Authority to leave
If you will not be available to receive the delivery on the date you have selected you can instruct our driver to leave the parcel. If your require this option then please check the 'Authority to Leave' box and carefully read the notes below. Authority to Leave Please confirm the driver's authority to leave theparcel
PLEASE READ CAREFULLY BEFORE PROVIDING AUTHORITY TO LEAVE: * By checking this box you authorise StarTrack to leave the consignment in your absence at the address provided above and you accept full responsibility of the consignment. * Please provide details of a secure area at the delivery address where the driver can leave the parcel. Please note that StarTrack does not take responsibility for freight that has been left with authority. Additionally, our drivers will not enter the premises where a dog is in the vicinity or there is any apparent occupational health andsafety issues.
* Please note that some sender's accounts have restrictions that do not allow 'authority to leave' due to identification requirements. We will contact you on the details provided to make alternate arrangements if this is the case. Please leave my parcel in the following secure location We need to know the best place to leave your parcel Click on the button below to review your missed deliveryinstructions
Next step Previous stepNEED HELP?
* My StarTrack & My StarTrack Online questions * Freight Master questions * Transit Warranty questionsDialog end
Dialog start
__ MISSED DELIVERY
STEP 3 OF 4: REDIRECT TO A DIFFERENT ADDRESS Tracking number / barcode Receiver's nameeg. John Smith Enter a valid name Receiver's company name(Optional) eg. Company Pty Ltd Receiver's address1 Name St. Enter a valid street Suburb, State, Postcode. eg. Kensington, NSW, 2033 Enter recipient's suburb or postcode Receiver's phone numbereg. 0411222333 Enter a 10 digit phone number eg. 0212341234 with no spaces Receiver's email addresseg. email.address@email.com Email address is required and must be valid Redelivery dateFormat dd/mm/yyyy Enter a valid date that is 2 business days from today and is not a weekend or public holidayPLEASE NOTE:
* Delivery will take a minimum of 2 business days if requested after6pm
* Redeliveries and redirections will not be completed on publicholidays
Click on the button below to review your missed delivery instructions Next step Previous stepNEED HELP?
* My StarTrack & My StarTrack Online questions * Freight Master questions * Transit Warranty questionsDialog end
Dialog start
__ MISSED DELIVERY
STEP 2 OF 4: COLLECT AT A STARTRACK DEPOT Tracking number / barcode Phone numbereg. 0411222333 Enter a 10 digit phone number eg. 0212341234 with no spaces Email addresseg. email.address@email.com Email address is requiredand must be valid
Requested byeg. Jane Doe Enter a valid name Next step Click on the button below to submit your collection details Next step Previous stepNEED HELP?
* My StarTrack & My StarTrack Online questions * Freight Master questions * Transit Warranty questionsDialog end
Dialog start
__ MISSED DELIVERY
STEP 3 OF 4: REVIEW DETAILSReview details
Enter requester's name and address to review to Tracking number / barcodeReceiver's name
Receiver's company nameReceiver's address
Suburb, State, Postcode Receiver's phone number Receiver's email addressReceiver's name
Authority to leave
Authority to leave given Please leave my parcel in the following secure location Redelivery date Click on the button below to confirm and submit Confirm & submit Previous stepSTART AGAIN
NEED HELP?
* My StarTrack & My StarTrack Online questions * Freight Master questions * Transit Warranty questionsDialog end
Dialog start
__ MISSED DELIVERY
YOUR DETAILS HAVE BEEN RECEIVED YOUR REFERENCE NUMBER ------------------------- YOUR REQUEST NEEDS A LITTLE EXTRA CARE. PLEASE CALL THE CONTACT CENTRE FOR ASSISTANCE ON 13 2345 BETWEEN THE HOURS OF 8AM AND 6PM MONDAY TO FRIDAY. ------------------------- Your booking is dependent on the accuracy and completeness of thedetails provided
Contact customer service SOMETHING WENT WRONG. Please try again in a while. If the problem continues, please contactus.
CONTACT US
TRY AGAIN
START AGAIN
NEED HELP?
* My StarTrack & My StarTrack Online questions * Freight Master questions * Transit Warranty questionsDialog end
__ MISSED DELIVERY
Enter your tracking or barcode numberType
Tracking number (consignment) Barcode Select a valid type option Tracking number / barcode Input a tracking or barcode numberI am not a robot
I am not a robot Please confirm that you are not a robot Click on the button below to proceed to the next stepNext step
NEED HELP?
* My StarTrack & My StarTrack Online questions * Freight Master questions * Transit Warranty questions__ MISSED DELIVERY
STEP 1 OF 4: PARCEL DETAILS Tracking number / barcode What would you like to do? Redeliver to the same address Authorise to leave parcel at same address Redirect to a different address Collect at a StarTrack depot Select at least one option Click on the button below to enter redelivery or collection details Next step Previous stepNEED HELP?
* My StarTrack & My StarTrack Online questions * Freight Master questions * Transit Warranty questions__ MISSED DELIVERY
STEP 2 OF 4: RECEIVER'S DETAILS Tracking number / barcode Receiver's nameeg. 794815 or B2345678 Enter a valid name Receiver's addresseg. 1 Name St. Enter a valid street Suburb, State, Postcode eg. Kensington, NSW, 2033 Enter recipient's suburb or postcode Requested byeg. Jane Doe Enter a valid name Click on the button below to enter parcel details Next step Previous stepNEED HELP?
* My StarTrack & My StarTrack Online questions * Freight Master questions * Transit Warranty questions__ MISSED DELIVERY
STEP 3 OF 4: REDELIVER TO THE SAME ADDRESS Tracking number / barcodeReceiver's name
Receiver's company name(Optional) eg. Company Pty LtdReceiver's address
Suburb, State, Postcode Receiver's phone numbereg. 0411222333 Enter a 10 digit phone number eg. 0212341234 with no spaces Receiver's email addresseg. email.address@email.com Email address is required and must be valid Redelivery dateFormat dd/mm/yyyy Enter a valid date that is 2 business days from today and is not a weekend or public holidayPLEASE NOTE:
* Delivery will take a minimum of 2 business days if requested after6pm
* Redeliveries and redirections will not be completed on publicholidays
Authority to leave
Authority to leave
If you will not be available to receive the delivery on the date you have selected you can instruct our driver to leave the parcel. If your require this option then please check the 'Authority to Leave' box and carefully read the notes below. Authority to Leave Please confirm the driver's authority to leave theparcel
PLEASE READ CAREFULLY BEFORE PROVIDING AUTHORITY TO LEAVE: * By checking this box you authorise StarTrack to leave the consignment in your absence at the address provided above and you accept full responsibility of the consignment. * Please provide details of a secure area at the delivery address where the driver can leave the parcel. Please note that StarTrack does not take responsibility for freight that has been left with authority. Additionally, our drivers will not enter the premises where a dog is in the vicinity or there is any apparent occupational health andsafety issues.
* Please note that some sender's accounts have restrictions that do not allow 'authority to leave' due to identification requirements. We will contact you on the details provided to make alternate arrangements if this is the case. Please leave my parcel in the following secure location We need to know the best place to leave your parcel Click on the button below to review your missed deliveryinstructions
Next step Previous stepNEED HELP?
* My StarTrack & My StarTrack Online questions * Freight Master questions * Transit Warranty questions__ MISSED DELIVERY
STEP 3 OF 4: REDIRECT TO A DIFFERENT ADDRESS Tracking number / barcode Receiver's nameeg. John Smith Enter a valid name Receiver's company name(Optional) eg. Company Pty Ltd Receiver's address1 Name St. Enter a valid street Suburb, State, Postcode. eg. Kensington, NSW, 2033 Enter recipient's suburb or postcode Receiver's phone numbereg. 0411222333 Enter a 10 digit phone number eg. 0212341234 with no spaces Receiver's email addresseg. email.address@email.com Email address is required and must be valid Redelivery dateFormat dd/mm/yyyy Enter a valid date that is 2 business days from today and is not a weekend or public holidayPLEASE NOTE:
* Delivery will take a minimum of 2 business days if requested after6pm
* Redeliveries and redirections will not be completed on publicholidays
Click on the button below to review your missed delivery instructions Next step Previous stepNEED HELP?
* My StarTrack & My StarTrack Online questions * Freight Master questions * Transit Warranty questions__ MISSED DELIVERY
STEP 2 OF 4: COLLECT AT A STARTRACK DEPOT Tracking number / barcode Phone numbereg. 0411222333 Enter a 10 digit phone number eg. 0212341234 with no spaces Email addresseg. email.address@email.com Email address is requiredand must be valid
Requested byeg. Jane Doe Enter a valid name Next step Click on the button below to submit your collection details Next step Previous stepNEED HELP?
* My StarTrack & My StarTrack Online questions * Freight Master questions * Transit Warranty questions__ MISSED DELIVERY
STEP 3 OF 4: REVIEW DETAILSReview details
Enter requester's name and address to review to Tracking number / barcodeReceiver's name
Receiver's company nameReceiver's address
Suburb, State, Postcode Receiver's phone number Receiver's email addressReceiver's name
Authority to leave
Authority to leave given Please leave my parcel in the following secure location Redelivery date Click on the button below to confirm and submit Confirm & submit Previous stepNEED HELP?
* My StarTrack & My StarTrack Online questions * Freight Master questions * Transit Warranty questions__ MISSED DELIVERY
YOUR DETAILS HAVE BEEN RECEIVED YOUR REFERENCE NUMBER ------------------------- YOUR REQUEST NEEDS A LITTLE EXTRA CARE. PLEASE CALL THE CONTACT CENTRE FOR ASSISTANCE ON 13 2345 BETWEEN THE HOURS OF 8AM AND 6PM MONDAY TO FRIDAY. ------------------------- Your booking is dependent on the accuracy and completeness of thedetails provided
Contact customer service SOMETHING WENT WRONG. Please try again in a while. If the problem continues, please contactus.
CONTACT US
NEED HELP?
* My StarTrack & My StarTrack Online questions * Freight Master questions * Transit Warranty questionsClose dialog.
LoadingLoading...Loader overlay to indicate progress and disableuser interactions on the underlying elements.Dialog start
__FEEDBACK
If you can't find the answer you're looking for, please get in touch by completing the form below. If you'd like to talk to us, call 13 2345. We're open 8:00am to 6:00pm(AEST)
weekdays for all states except WA which is open 8:00am to 5:30pm (excluding Public Holidays).FAQS
* My StarTrack & My StarTrack Online questions * Freight Master questions * Transit Warranty questions Help & Support Contact Customer Service ------------------------- I would like to make a Please Select Complaint Compliment Suggestion Select feedback type First nameeg. John First name is required and must consist ofalphabetical text
Last nameeg. Smith Last name is required and must consist ofalphabetical text
Position / title(Optional) eg. Office Manager Company name (Optional) eg. Company Pty Ltd Postcodeeg. 2000 Please enter a valid postcode Please contact me via Email Phone Please select a contact type Emaileg. email@address.com Email address is required and must bevalid
Phone10 digit phone number with no spaces, eg. 0411222333 Enter a 10 digit phone number eg. 0411222333 with no spaces What does your feedback relate to? Product & Sales Account Management Pickup On-Road Delivery Contact Centre Billing Other What is your feedback?Enter your message. Please enter your messageI am not a robot
I am not a robot Please confirm that you are not a robot Click on the button below to send feedbackSend Dialog end
Dialog start
__FEEDBACK
SOMETHING WENT WRONG. There was an error processing your request. Please try again in a while. If the problem continues, please contactus.
CONTACT US
TRY AGAIN
YOUR ENQUIRY HAS BEEN SUCCESSFULLY SUBMITTED. THANK YOU FOR YOUR ENQUIRY. WE WILL AIM TO GET BACK TO YOU WITHIN 2 BUSINESS DAYS.ENQUIRY ID: ABC123
START AGAIN
Dialog end
__FEEDBACK
If you can't find the answer you're looking for, please get in touch by completing the form below. If you'd like to talk to us, call 13 2345. We're open 8:00am to 6:00pm(AEST)
weekdays for all states except WA which is open 8:00am to 5:30pm (excluding Public Holidays).FAQS
* My StarTrack & My StarTrack Online questions * Freight Master questions * Transit Warranty questions Help & Support Contact Customer Service ------------------------- I would like to make a Please Select Complaint Compliment Suggestion Select feedback type First nameeg. John First name is required and must consist ofalphabetical text
Last nameeg. Smith Last name is required and must consist ofalphabetical text
Position / title(Optional) eg. Office Manager Company name (Optional) eg. Company Pty Ltd Postcodeeg. 2000 Please enter a valid postcode Please contact me via Email Phone Please select a contact type Emaileg. email@address.com Email address is required and must bevalid
Phone10 digit phone number with no spaces, eg. 0411222333 Enter a 10 digit phone number eg. 0411222333 with no spaces What does your feedback relate to? Product & Sales Account Management Pickup On-Road Delivery Contact Centre Billing Other What is your feedback?Enter your message. Please enter your messageI am not a robot
I am not a robot Please confirm that you are not a robot Click on the button below to send feedbackSend
__FEEDBACK
SOMETHING WENT WRONG. There was an error processing your request. Please try again in a while. If the problem continues, please contactus.
CONTACT US
YOUR ENQUIRY HAS BEEN SUCCESSFULLY SUBMITTED. THANK YOU FOR YOUR ENQUIRY. WE WILL AIM TO GET BACK TO YOU WITHIN 2 BUSINESS DAYS.ENQUIRY ID: ABC123
Close dialog.
LoadingLoading...Loader overlay to indicate progress and disableuser interactions on the underlying elements.Dialog start
__GET STARTED
If you can't find the answer you're looking for, please get in touch by completing the form below. If you'd like to talk to us, call 13 2345. We're open 8:00am to 6:00pm(AEST)
weekdays for all states except WA which is open 8:00am to 5:30pm (excluding Public Holidays). First nameeg. John First name is required and must consist ofalphabetical text
Last nameeg. Smith Last name is required and must consist ofalphabetical text
Position / title (Optional) eg. Office Manager Company name (Optional) eg. Company Pty Ltd Please contact me via Email Phone Please select a contact type Emaileg. email@address.com Email address is required and must bevalid
Phone10 digit phone number with no spaces, eg. 0411222333 Enter a 10 digit phone number eg. 0411222333 with no spacesPrivacy notice
StarTrack, a business of the Australia Post Group collects your information in order to register your details for a business account. Without your information, we would be unable to provide this service. Your information is handled in accordance with the Australia Post Group Privacy Policy which outlines how to access and/or correct your personal information or make a privacy related complaint. For more information please visit: http://www.auspost.com.au/privacy.I am not a robot
Yes, I would like to be contacted by StarTrack to receive information and advice about products and services that can assist my business. Please confirm that you would like to be contacted by StarTrackOpt-in
I am not a robot Please confirm that you are not a robot Click on the button below to send enquirySend Dialog end
Dialog start
__ GET STARTED
SOMETHING WENT WRONG. There was an error processing your request. Please try again in a while. If the problem continues, please contactus.
CONTACT US
TRY AGAIN
YOUR ENQUIRY HAS BEEN SUCCESSFULLY SUBMITTED. THANK YOU FOR YOUR ENQUIRY. WE WILL AIM TO GET BACK TO YOU WITHIN 2 BUSINESS DAYS.ENQUIRY ID:
START AGAIN
Dialog end
__GET STARTED
If you can't find the answer you're looking for, please get in touch by completing the form below. If you'd like to talk to us, call 13 2345. We're open 8:00am to 6:00pm(AEST)
weekdays for all states except WA which is open 8:00am to 5:30pm (excluding Public Holidays). First nameeg. John First name is required and must consist ofalphabetical text
Last nameeg. Smith Last name is required and must consist ofalphabetical text
Position / title (Optional) eg. Office Manager Company name (Optional) eg. Company Pty Ltd Please contact me via Email Phone Please select a contact type Emaileg. email@address.com Email address is required and must bevalid
Phone10 digit phone number with no spaces, eg. 0411222333 Enter a 10 digit phone number eg. 0411222333 with no spacesPrivacy notice
StarTrack, a business of the Australia Post Group collects your information in order to register your details for a business account. Without your information, we would be unable to provide this service. Your information is handled in accordance with the Australia Post Group Privacy Policy which outlines how to access and/or correct your personal information or make a privacy related complaint. For more information please visit: http://www.auspost.com.au/privacy.I am not a robot
Yes, I would like to be contacted by StarTrack to receive information and advice about products and services that can assist my business. Please confirm that you would like to be contacted by StarTrackOpt-in
I am not a robot Please confirm that you are not a robot Click on the button below to send enquirySend
__ GET STARTED
SOMETHING WENT WRONG. There was an error processing your request. Please try again in a while. If the problem continues, please contactus.
CONTACT US
YOUR ENQUIRY HAS BEEN SUCCESSFULLY SUBMITTED. THANK YOU FOR YOUR ENQUIRY. WE WILL AIM TO GET BACK TO YOU WITHIN 2 BUSINESS DAYS.ENQUIRY ID:
Close dialog.
LoadingLoading...Loader overlay to indicate progress and disableuser interactions on the underlying elements.Dialog start
__ HELP WITH DELIVERIES If you can't find the answer you're looking for, please get in touch by completing the form below. If you'd like to talk to us, call 13 2345. We're open 8:00am to 6:00pm(AEST)
weekdays for all states except WA which is open 8:00am to 5:30pm (excluding Public Holidays).I need help with
Please Select Track & Trace Pick-ups Missed Delivery Other Selectenquiry type
Referenceeg. A tracking, booking or barcode number Please enter valid tracking, booking or barcode number(s) How can we help you?Enter your message. Please enter your message First nameeg. John First name is required and must consist ofalphabetical text
Last nameeg. Smith Last name is required and must consist ofalphabetical text
Position / title (Optional) eg. Office Manager Company name (Optional) eg. Company Pty Ltd Postcodeeg. 2000 Please enter a valid postcode Please contact me via Email Phone Please select a contact type Emaileg. email@address.com Email address is required and must bevalid
Phone10 digit phone number with no spaces, eg. 0411222333 Enter a 10 digit phone number eg. 0411222333 with no spacesI am not a robot
I am not a robot Please confirm that you are not a robot Click on the button below to submit help formSend Dialog end
Dialog start
__ HELP WITH DELIVERIES SOMETHING WENT WRONG. There was an error processing your request. Please try again in a while. If the problem continues, please contactus.
CONTACT US
TRY AGAIN
YOUR ENQUIRY HAS BEEN SUCCESSFULLY SUBMITTED. THANK YOU FOR YOUR ENQUIRY. WE WILL AIM TO GET BACK TO YOU WITHIN 2 BUSINESS DAYS.ENQUIRY ID: ABC123
START AGAIN
Dialog end
__ HELP WITH DELIVERIES If you can't find the answer you're looking for, please get in touch by completing the form below. If you'd like to talk to us, call 13 2345. We're open 8:00am to 6:00pm(AEST)
weekdays for all states except WA which is open 8:00am to 5:30pm (excluding Public Holidays).I need help with
Please Select Track & Trace Pick-ups Missed Delivery Other Selectenquiry type
Referenceeg. A tracking, booking or barcode number Please enter valid tracking, booking or barcode number(s) How can we help you?Enter your message. Please enter your message First nameeg. John First name is required and must consist ofalphabetical text
Last nameeg. Smith Last name is required and must consist ofalphabetical text
Position / title (Optional) eg. Office Manager Company name (Optional) eg. Company Pty Ltd Postcodeeg. 2000 Please enter a valid postcode Please contact me via Email Phone Please select a contact type Emaileg. email@address.com Email address is required and must bevalid
Phone10 digit phone number with no spaces, eg. 0411222333 Enter a 10 digit phone number eg. 0411222333 with no spacesI am not a robot
I am not a robot Please confirm that you are not a robot Click on the button below to submit help formSend
__ HELP WITH DELIVERIES SOMETHING WENT WRONG. There was an error processing your request. Please try again in a while. If the problem continues, please contactus.
CONTACT US
YOUR ENQUIRY HAS BEEN SUCCESSFULLY SUBMITTED. THANK YOU FOR YOUR ENQUIRY. WE WILL AIM TO GET BACK TO YOU WITHIN 2 BUSINESS DAYS.ENQUIRY ID: ABC123
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The latest handheld scanning technology to keep track of every itemwe store for you
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A dedicated Account Manager An Australian-based contact centre Online management tool for StarTrack services Make a sales enquiryAS USED BY
THE ICONIC
In the fast-paced world of eCommerce and fashion, delivery iseverything.
Watch The Iconic videoR. M. WILLIAMS
‘Whether it’s a pair to the bush, or hundreds of pairs to our stores in capital cities, StarTrack gives us the competitiveadvantage’.
Watch R. M. Williams testimonials HIGH STAKES DELIVERY Tammi and the Next-Flight team play an integral role in the transport of live human organs across Australia.Watch Tammi's story
READ OUR FAQS
Delivery questions for senders Delivery questions for receivers Redelivery, redirection and 'return to sender' questions Tracking questions Missed delivery questions Parcel collection questions My StarTrack Online questionsMAKE AN ENQUIRY
Fill out our form, and we'll contact you. Make a sales enquiry Make a tracking enquiryMake a Transit
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Make a credit claim online Request technical assistanceGive feedback
CONTACT US
Call us on 13 23 45. 8am to 6pm, Monday to Friday. If you’re in WA, we’re available 8am to 5.30pm, Monday to Friday. Excludes public holidays. StarTrack is a business of Australia Post Go to the Australia Posthomepage
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Copyright © StarTrack Express Pty Limited trading as StarTrack ABN44 001 227 890
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