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SPEECH TECHNOLOGY
Speechtechmag.com is the #1 destination for professionals seeking speech technology industry news, information, articles, directoriesand services.
DIAGNOSING DISEASE WITH SPEECH ANALYTICS Speech analysis is being used to assess recordings of human voices to diagnose conditions such as depression, Parkinson’s, Alzheimer’s, heart disease, concussions, migraines, PTSD, and even suicide risk, among others. That list is expected to grow. This may sound like a dream come true, but there are always concerns. HUMAN BARRIERS IN THE USE OF VOICE SERVICES In the early days of speech recognition two major applications seemed to excite people. The first one was the voice-activated typewriter-just dictate a letter in the microphone and a printed hardcopy will come out. The other one was the voice-activated dialer: just say a name into the phone and the call will be placed. Today, we know these dreams are reality. EMBEDDED TEXT-TO-SPEECH Product: Loquendo TTS. Delivery Method: Embedded software.. Pricing: For consumer market navigation devices, licenses start at $4 per unit.Prices vary significantly for different vertical markets and with volume. Functionality: Loquendo TTS is available in 26 languages with 62 voices.Platforms supported are Windows Mobile 6.0 and 5.0, CE 6.0 and 5.0, Windows XP Embedded VERINT COMPANY PROFILE Deliver Boundless Customer Engagement with Verint Experience ManagementDelivering a great customer experience (CX) is critical for any business, but it's incredibly difficult. With so many channels and interactions to analyze and act on, organizations can quickly become overwhelmed by the sheer volume of data-much of it disconnected and unavailable to siloed stakeholders. NUANCE EXPANDS AVAILABILITY OF DRAGON PROFESSIONAL ANYWHERE Nuance Expands Availability of Dragon Professional Anywhere. Nuance Communications has released its cloud-based Dragon Professional Anywhere speech recognition solution for documentation in the United States for use across multiple markets, including law enforcement, social services, financial services, and legal. NEOSPEECH RELEASES ITALIAN, GERMAN, FRENCH, AND SPANISH NeoSpeech Releases Italian, German, French, and Spanish TTS voices. NeoSpeech, a text-to-speech solutions provider, has added male and female voices in Italian, German, French, and Spanish to its stable of text-to-speech offerings. IBM RELEASES NEW VERSION OF VIAVOICE FOR WINDOWS 10 IBM Releases New Version of ViaVoice for Windows 10. IBM launched its newest voice recognition software for Microsoft Windows: ViaVoice for Windows Release 10 Pro USB Edition. Among its new features: an enhanced speech engine and microphone that can lead to better accuracy. This version also offers greater versatility and convenience- with
FIVE TIPS FOR MANAGING VOICE DATA IN THE GDPR ERA The United Kingdom’s Information Commissioner’s Office ordered the nation’s tax authority to delete 5 million voice recordings used to provide biometric authentication for British citizens by June 5, 2019, ruling that since callers weren’t given the chance to provide consent or to opt out, the tax authority was violating the EuropeanGDPR legislation.
NUANCE LAUNCHES THE NUANCE TRANSCRIPTION ENGINE Nuance Launches the Nuance Transcription Engine. Nuance Communications has launched the Nuance Transcription Engine (NTE), an audio-to-text tool that the company says can be used in a wide range of practical applications from software development and intelligent assistance toSPEECH TECHNOLOGY
Speechtechmag.com is the #1 destination for professionals seeking speech technology industry news, information, articles, directoriesand services.
DIAGNOSING DISEASE WITH SPEECH ANALYTICS Speech analysis is being used to assess recordings of human voices to diagnose conditions such as depression, Parkinson’s, Alzheimer’s, heart disease, concussions, migraines, PTSD, and even suicide risk, among others. That list is expected to grow. This may sound like a dream come true, but there are always concerns. HUMAN BARRIERS IN THE USE OF VOICE SERVICES In the early days of speech recognition two major applications seemed to excite people. The first one was the voice-activated typewriter-just dictate a letter in the microphone and a printed hardcopy will come out. The other one was the voice-activated dialer: just say a name into the phone and the call will be placed. Today, we know these dreams are reality. EMBEDDED TEXT-TO-SPEECH Product: Loquendo TTS. Delivery Method: Embedded software.. Pricing: For consumer market navigation devices, licenses start at $4 per unit.Prices vary significantly for different vertical markets and with volume. Functionality: Loquendo TTS is available in 26 languages with 62 voices.Platforms supported are Windows Mobile 6.0 and 5.0, CE 6.0 and 5.0, Windows XP Embedded VERINT COMPANY PROFILE Deliver Boundless Customer Engagement with Verint Experience ManagementDelivering a great customer experience (CX) is critical for any business, but it's incredibly difficult. With so many channels and interactions to analyze and act on, organizations can quickly become overwhelmed by the sheer volume of data-much of it disconnected and unavailable to siloed stakeholders. NUANCE EXPANDS AVAILABILITY OF DRAGON PROFESSIONAL ANYWHERE Nuance Expands Availability of Dragon Professional Anywhere. Nuance Communications has released its cloud-based Dragon Professional Anywhere speech recognition solution for documentation in the United States for use across multiple markets, including law enforcement, social services, financial services, and legal. NEOSPEECH RELEASES ITALIAN, GERMAN, FRENCH, AND SPANISH NeoSpeech Releases Italian, German, French, and Spanish TTS voices. NeoSpeech, a text-to-speech solutions provider, has added male and female voices in Italian, German, French, and Spanish to its stable of text-to-speech offerings. IBM RELEASES NEW VERSION OF VIAVOICE FOR WINDOWS 10 IBM Releases New Version of ViaVoice for Windows 10. IBM launched its newest voice recognition software for Microsoft Windows: ViaVoice for Windows Release 10 Pro USB Edition. Among its new features: an enhanced speech engine and microphone that can lead to better accuracy. This version also offers greater versatility and convenience- with
FIVE TIPS FOR MANAGING VOICE DATA IN THE GDPR ERA The United Kingdom’s Information Commissioner’s Office ordered the nation’s tax authority to delete 5 million voice recordings used to provide biometric authentication for British citizens by June 5, 2019, ruling that since callers weren’t given the chance to provide consent or to opt out, the tax authority was violating the EuropeanGDPR legislation.
NUANCE LAUNCHES THE NUANCE TRANSCRIPTION ENGINE Nuance Launches the Nuance Transcription Engine. Nuance Communications has launched the Nuance Transcription Engine (NTE), an audio-to-text tool that the company says can be used in a wide range of practical applications from software development and intelligent assistance toSPEECH TECHNOLOGY
Speechtechmag.com is the #1 destination for professionals seeking speech technology industry news, information, articles, directoriesand services.
SPEECH TECHNOLOGY TRAINING AND WEBINARS How AI Behavioral Modeling Improves Customer and Employee Satisfaction. The move to work-from-home because of COVID-19 resulted in a rapid acceleration of the digital transformation needs of businesses around the world. The next step was figuring out how to manage employees from disparate locations to ensure continued customersatisfaction.
SPRING 2021
Speech Technology Inches Closer to the Edge. Paul Korzeniowski // 12 May 2021. An emerging computing paradigm, edge computing, promises to improve response time, lower costs, and enhance security, but the ecosystem is immature. SPEECH TECHNOLOGY AND VOICE DATA ENABLE TRUE COMPETITIVE Speech technology in its various forms has been one of the most useful and widespread applications of artificial intelligence. With speech and voice data generated in larger quantities than ever, businesses have adopted speech recognition and speech analytics to provide valuable insights into the customer journey, streamline operational processes, automate compliance, and ultimately improve SPEECH INDUSTRY AWARDS Speech Industry Awards 2018 Speech Industry Awards. Who are the stars of the speech technology industry? Our 12th annual Speech Industry Awards recognized key influencers (Luminaries), the biggest speech technology innovators (Star Performers), and impressive client-side deployments (Implementation Awards). WHAT IS READABILITY? AND HOW TO MAKE DOCUMENTS ACCESSIBLE Creating an accessible document requires good readability. Accessible documents must also be legible, meaning they can be physically read by sighted readers. In addition, they must be scannable. A reader must be able to do a quick scan of the document to understand the information it contains. Moreover, an accessible document is searchable. FIVE TIPS FOR MANAGING VOICE DATA IN THE GDPR ERA The United Kingdom’s Information Commissioner’s Office ordered the nation’s tax authority to delete 5 million voice recordings used to provide biometric authentication for British citizens by June 5, 2019, ruling that since callers weren’t given the chance to provide consent or to opt out, the tax authority was violating the EuropeanGDPR legislation.
NUANCE ACQUIRES PHILIPS SPEECH RECOGNITION SYSTEMS Nuance Acquires Philips Speech Recognition Systems. Nuance Communications acquired Philips Speech Recognition Systems, a business unit of Royal Philips Electronics, this week for $96.1 million in a move an analyst says will help position the company to expand its healthcare-related business in ACAPELA RELEASES NORTH SAMI TTS VOICES Acapela Releases North Sami TTS Voices. The Norwegian Sami Parliament (Sametinget) has officially introduced Elle and Biera, two new North Sami text-to-speech voices created by Acapela Group, which is based inBelgium.
SYNTELLECT ACQUIRES FLUENCY VOICE Syntellect Acquires Fluency Voice. Contact center solutions supplier Syntellect yesterday acquired privately held Fluency Voice Technology, a London-based provider of on-premises and hosted packaged speech recognition solutions for call centers, for an undisclosed amount. While Syntellect has packaged applications, the company is knownmostly
SPEECH TECHNOLOGY
Speechtechmag.com is the #1 destination for professionals seeking speech technology industry news, information, articles, directoriesand services.
DIAGNOSING DISEASE WITH SPEECH ANALYTICS Speech analysis is being used to assess recordings of human voices to diagnose conditions such as depression, Parkinson’s, Alzheimer’s, heart disease, concussions, migraines, PTSD, and even suicide risk, among others. That list is expected to grow. This may sound like a dream come true, but there are always concerns. HUMAN BARRIERS IN THE USE OF VOICE SERVICES In the early days of speech recognition two major applications seemed to excite people. The first one was the voice-activated typewriter-just dictate a letter in the microphone and a printed hardcopy will come out. The other one was the voice-activated dialer: just say a name into the phone and the call will be placed. Today, we know these dreams are reality. EMBEDDED TEXT-TO-SPEECH Product: Loquendo TTS. Delivery Method: Embedded software.. Pricing: For consumer market navigation devices, licenses start at $4 per unit.Prices vary significantly for different vertical markets and with volume. Functionality: Loquendo TTS is available in 26 languages with 62 voices.Platforms supported are Windows Mobile 6.0 and 5.0, CE 6.0 and 5.0, Windows XP Embedded VERINT COMPANY PROFILE Deliver Boundless Customer Engagement with Verint Experience ManagementDelivering a great customer experience (CX) is critical for any business, but it's incredibly difficult. With so many channels and interactions to analyze and act on, organizations can quickly become overwhelmed by the sheer volume of data-much of it disconnected and unavailable to siloed stakeholders. NUANCE EXPANDS AVAILABILITY OF DRAGON PROFESSIONAL ANYWHERE Nuance Expands Availability of Dragon Professional Anywhere. Nuance Communications has released its cloud-based Dragon Professional Anywhere speech recognition solution for documentation in the United States for use across multiple markets, including law enforcement, social services, financial services, and legal. NEOSPEECH RELEASES ITALIAN, GERMAN, FRENCH, AND SPANISH NeoSpeech Releases Italian, German, French, and Spanish TTS voices. NeoSpeech, a text-to-speech solutions provider, has added male and female voices in Italian, German, French, and Spanish to its stable of text-to-speech offerings. IBM RELEASES NEW VERSION OF VIAVOICE FOR WINDOWS 10 IBM Releases New Version of ViaVoice for Windows 10. IBM launched its newest voice recognition software for Microsoft Windows: ViaVoice for Windows Release 10 Pro USB Edition. Among its new features: an enhanced speech engine and microphone that can lead to better accuracy. This version also offers greater versatility and convenience- with
FIVE TIPS FOR MANAGING VOICE DATA IN THE GDPR ERA The United Kingdom’s Information Commissioner’s Office ordered the nation’s tax authority to delete 5 million voice recordings used to provide biometric authentication for British citizens by June 5, 2019, ruling that since callers weren’t given the chance to provide consent or to opt out, the tax authority was violating the EuropeanGDPR legislation.
NUANCE LAUNCHES THE NUANCE TRANSCRIPTION ENGINE Nuance Launches the Nuance Transcription Engine. Nuance Communications has launched the Nuance Transcription Engine (NTE), an audio-to-text tool that the company says can be used in a wide range of practical applications from software development and intelligent assistance toSPEECH TECHNOLOGY
Speechtechmag.com is the #1 destination for professionals seeking speech technology industry news, information, articles, directoriesand services.
DIAGNOSING DISEASE WITH SPEECH ANALYTICS Speech analysis is being used to assess recordings of human voices to diagnose conditions such as depression, Parkinson’s, Alzheimer’s, heart disease, concussions, migraines, PTSD, and even suicide risk, among others. That list is expected to grow. This may sound like a dream come true, but there are always concerns. HUMAN BARRIERS IN THE USE OF VOICE SERVICES In the early days of speech recognition two major applications seemed to excite people. The first one was the voice-activated typewriter-just dictate a letter in the microphone and a printed hardcopy will come out. The other one was the voice-activated dialer: just say a name into the phone and the call will be placed. Today, we know these dreams are reality. EMBEDDED TEXT-TO-SPEECH Product: Loquendo TTS. Delivery Method: Embedded software.. Pricing: For consumer market navigation devices, licenses start at $4 per unit.Prices vary significantly for different vertical markets and with volume. Functionality: Loquendo TTS is available in 26 languages with 62 voices.Platforms supported are Windows Mobile 6.0 and 5.0, CE 6.0 and 5.0, Windows XP Embedded VERINT COMPANY PROFILE Deliver Boundless Customer Engagement with Verint Experience ManagementDelivering a great customer experience (CX) is critical for any business, but it's incredibly difficult. With so many channels and interactions to analyze and act on, organizations can quickly become overwhelmed by the sheer volume of data-much of it disconnected and unavailable to siloed stakeholders. NUANCE EXPANDS AVAILABILITY OF DRAGON PROFESSIONAL ANYWHERE Nuance Expands Availability of Dragon Professional Anywhere. Nuance Communications has released its cloud-based Dragon Professional Anywhere speech recognition solution for documentation in the United States for use across multiple markets, including law enforcement, social services, financial services, and legal. NEOSPEECH RELEASES ITALIAN, GERMAN, FRENCH, AND SPANISH NeoSpeech Releases Italian, German, French, and Spanish TTS voices. NeoSpeech, a text-to-speech solutions provider, has added male and female voices in Italian, German, French, and Spanish to its stable of text-to-speech offerings. IBM RELEASES NEW VERSION OF VIAVOICE FOR WINDOWS 10 IBM Releases New Version of ViaVoice for Windows 10. IBM launched its newest voice recognition software for Microsoft Windows: ViaVoice for Windows Release 10 Pro USB Edition. Among its new features: an enhanced speech engine and microphone that can lead to better accuracy. This version also offers greater versatility and convenience- with
FIVE TIPS FOR MANAGING VOICE DATA IN THE GDPR ERA The United Kingdom’s Information Commissioner’s Office ordered the nation’s tax authority to delete 5 million voice recordings used to provide biometric authentication for British citizens by June 5, 2019, ruling that since callers weren’t given the chance to provide consent or to opt out, the tax authority was violating the EuropeanGDPR legislation.
NUANCE LAUNCHES THE NUANCE TRANSCRIPTION ENGINE Nuance Launches the Nuance Transcription Engine. Nuance Communications has launched the Nuance Transcription Engine (NTE), an audio-to-text tool that the company says can be used in a wide range of practical applications from software development and intelligent assistance toSPEECH TECHNOLOGY
Speechtechmag.com is the #1 destination for professionals seeking speech technology industry news, information, articles, directoriesand services.
SPEECH TECHNOLOGY TRAINING AND WEBINARS How AI Behavioral Modeling Improves Customer and Employee Satisfaction. The move to work-from-home because of COVID-19 resulted in a rapid acceleration of the digital transformation needs of businesses around the world. The next step was figuring out how to manage employees from disparate locations to ensure continued customersatisfaction.
SPRING 2021
Speech Technology Inches Closer to the Edge. Paul Korzeniowski // 12 May 2021. An emerging computing paradigm, edge computing, promises to improve response time, lower costs, and enhance security, but the ecosystem is immature. SPEECH TECHNOLOGY AND VOICE DATA ENABLE TRUE COMPETITIVE Speech technology in its various forms has been one of the most useful and widespread applications of artificial intelligence. With speech and voice data generated in larger quantities than ever, businesses have adopted speech recognition and speech analytics to provide valuable insights into the customer journey, streamline operational processes, automate compliance, and ultimately improve SPEECH INDUSTRY AWARDS Speech Industry Awards 2018 Speech Industry Awards. Who are the stars of the speech technology industry? Our 12th annual Speech Industry Awards recognized key influencers (Luminaries), the biggest speech technology innovators (Star Performers), and impressive client-side deployments (Implementation Awards). WHAT IS READABILITY? AND HOW TO MAKE DOCUMENTS ACCESSIBLE Creating an accessible document requires good readability. Accessible documents must also be legible, meaning they can be physically read by sighted readers. In addition, they must be scannable. A reader must be able to do a quick scan of the document to understand the information it contains. Moreover, an accessible document is searchable. FIVE TIPS FOR MANAGING VOICE DATA IN THE GDPR ERA The United Kingdom’s Information Commissioner’s Office ordered the nation’s tax authority to delete 5 million voice recordings used to provide biometric authentication for British citizens by June 5, 2019, ruling that since callers weren’t given the chance to provide consent or to opt out, the tax authority was violating the EuropeanGDPR legislation.
NUANCE ACQUIRES PHILIPS SPEECH RECOGNITION SYSTEMS Nuance Acquires Philips Speech Recognition Systems. Nuance Communications acquired Philips Speech Recognition Systems, a business unit of Royal Philips Electronics, this week for $96.1 million in a move an analyst says will help position the company to expand its healthcare-related business in ACAPELA RELEASES NORTH SAMI TTS VOICES Acapela Releases North Sami TTS Voices. The Norwegian Sami Parliament (Sametinget) has officially introduced Elle and Biera, two new North Sami text-to-speech voices created by Acapela Group, which is based inBelgium.
SYNTELLECT ACQUIRES FLUENCY VOICE Syntellect Acquires Fluency Voice. Contact center solutions supplier Syntellect yesterday acquired privately held Fluency Voice Technology, a London-based provider of on-premises and hosted packaged speech recognition solutions for call centers, for an undisclosed amount. While Syntellect has packaged applications, the company is knownmostly
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THE ASSISTANT PARADIGM IS HINDERING THE USE OF VOICE USER INTERFACES Voice assistants can't be used for more complex user tasks because of the lack of real-time feedback. Ottomatias Peura // 01 Jun 2021Latest News
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INTERACTION ANALYTICS BRING REAL-TIME GUIDANCE TO CONTACT CENTERS Thanks to AI, the solutions are powering more personalized CX. Donna Fluss // 26 May 2021Editor's Letter
SPEECH IS UP FOR ANY CHALLENGE As consumers' interactions shifted to digital channels, voice has become the interface of choice for many of those interactions. Leonard Klie // 12 Apr 2021Inside Speech
SPEECH TECHNOLOGY AS HYPERPOLYGLOT? SOON, THAT WILL BE NO HYPE The ability to converse in multiple languages is a big business advantage, and speech solutions are working on the problem. Kevin Brown // 19 Mar 2021The View from AVIOS
WE NEED ANSWERS: CONVERSATIONAL SYSTEMS AND ANSWER TECHNOLOGY Digital assistants are getting better all the time, and answer technology needs to keep pace William Meisel // 12 Mar 2021 Speech Tech Case Studies & Market SpotlightsMore__
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VOICE PROVIDES A MORE IMMERSIVE GAMING EXPERIENCE As natural language has crept into the gaming world, gamers today can use voice as a controller, interact with characters during game play, communicate with other players in multiplayer and role-playing games,and so much more.
Leonard Klie // 19 May 2021Market Spotlights
MARKET SPOTLIGHT: NONPROFITS USE SPEECH TO THEIR BENEFIT With limited budgets and resources, many nonprofits find it difficult to adopt new technologies as quickly as for-profit entities. But that disadvantage is lessening, thanks to more affordable and accessiblespeech products.
Erik J. Martin // 11 Feb 2021Market Spotlights
MARKET SPOTLIGHT ON FINANCIAL SERVICES: CUSTOMERS TALK UP VOICE BANKING’S BENEFITS Voice-activated banking was first made available to consumers in 2014 when ING introduced a voice interface named Inge for its mobile banking app. Since then, consumers have been forcing a technology revolution that financial institutions have not been able to hold back—or only do so at their own peril. Leonard Klie // 11 Nov 2020Market Spotlights
MARKET SPOTLIGHT: VOICE DOMINATES THE FUTURE OF CONSUMER ELECTRONICS As time goes on, many experts predict that consumer electronics will no longer even need screens, instead allowing consumers to use nothing more than their voices to activate and control them Leonard Klie // 01 May 2020 Speech Industry Q & A * Q&A Michael McTear: Breaking Down Conversational ArtificialIntelligence
* Q&A: Jon Stine, executive director of the Open Voice Network, about the future of open voice. * Q&A: Jonathan Eisenzopf, chief technology officer at Discourse.ai, about using human-to-human corpora to train bots faster * Q&A: Dirk Schnella-Walka, research scientist for multimodal system architecture at modality.ai, about the standardization of intelligent personal assistants.Speech Industry FYI
* Voice Soars as Vehicle Interface of Choice * Voicebots Outperformed Humans in COVID Detection * Overheard/Underheard: A New Collar Gives Dogs a Voice * A New Approach to Conversational AI Uses Symbolic Neural Networks Speech Technology Reports and Research LEARN MORE ABOUT AI-ENABLED BEHAVIOR DATA MODELS Sponsored by NICE Nexidia14 Apr 2021
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