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SOCAP INTERNATIONAL
SOCAP offers a variety of targeted, relevant on-demand online courses to help you grow your career as a customer care professional. Take an online course at your own pace. SOCAP's Career Center. This new platform features enhanced job postings, resume and careerLOGIN - SOCAP
Join an Online Discussion. Find a Regional Community. Find a Business Partner. Volunteer for a Committee. Submit a Presentation Proposal. Become a Board Member. Featured Communities. My SOCAP. Automotive.JOIN - SOCAP
Registration to all SOCAP Webinars for each individual on the membership at member rate. Complimentary Executive Community membership for one senior-level leader. Visibility on SOCAP’s Homepage, Corporate Member page and selected CRM Magazine issues. ACCESS THE ONLINE ASSESSMENT TOOL If you have already registered as the Assessment Administrator and your profile has been set up, you will click on the green Registered User button each time youGREAT LAKES
The Great Lakes Chapter (GLC) is a local chapter that is part of the larger 40-year-old international network of professionals, focused on the needs of people dedicated to the customer service experience. Our community includes those involved with consumer affairs, customer service, customer relationship management, inbound call centers,market
A QUICK GUIDE TO MODERNIZING CUSTOMER SERVICE A Quick Guide to Modernizing Customer Service It’s time to go beyond customer relationship management (CRM) Businesses have adopted CRMsystems to
NATIONAL CONFERENCE PRESENTATIONS Resolving the Riddle of Retention. The average contact center attrition reported by ICMI was at 33% in 2017, up from 29% reported in 2016. Accepted averages are captive centers at 20% per annum and 100% per annum for outsourced centers. The downside of a strong economy isCHAPTER LEADERSHIP
Please reach out to Chip Rohde at Rohde & Co. at 313-259-1010 or click below to send him an email. You can also contact any of our Board Officers - we would love to have you participate. Click here to email Chip! Membership. Careers. ANNOUNCING THE SOCAP CUSTOMER ENGAGEMENT FRAMEWORK Announcing the SOCAP Customer Engagement Framework Written by Carla Barker and Cindy Grimm, CX Act | April 2015 Today’s constantly changing marketplace requires organizations to have accurate assessments of their current state and solid plansBUSINESS PARTNER
, HGS combines technology-powered services in automation, analytics, and digital with domain expertise focusing on back-office processing, contact centers, and HRO solutions to deliver transformational impactto clients.
SOCAP INTERNATIONAL
SOCAP offers a variety of targeted, relevant on-demand online courses to help you grow your career as a customer care professional. Take an online course at your own pace. SOCAP's Career Center. This new platform features enhanced job postings, resume and careerLOGIN - SOCAP
Join an Online Discussion. Find a Regional Community. Find a Business Partner. Volunteer for a Committee. Submit a Presentation Proposal. Become a Board Member. Featured Communities. My SOCAP. Automotive.JOIN - SOCAP
Registration to all SOCAP Webinars for each individual on the membership at member rate. Complimentary Executive Community membership for one senior-level leader. Visibility on SOCAP’s Homepage, Corporate Member page and selected CRM Magazine issues. ACCESS THE ONLINE ASSESSMENT TOOL If you have already registered as the Assessment Administrator and your profile has been set up, you will click on the green Registered User button each time youGREAT LAKES
The Great Lakes Chapter (GLC) is a local chapter that is part of the larger 40-year-old international network of professionals, focused on the needs of people dedicated to the customer service experience. Our community includes those involved with consumer affairs, customer service, customer relationship management, inbound call centers,market
A QUICK GUIDE TO MODERNIZING CUSTOMER SERVICE A Quick Guide to Modernizing Customer Service It’s time to go beyond customer relationship management (CRM) Businesses have adopted CRMsystems to
NATIONAL CONFERENCE PRESENTATIONS Resolving the Riddle of Retention. The average contact center attrition reported by ICMI was at 33% in 2017, up from 29% reported in 2016. Accepted averages are captive centers at 20% per annum and 100% per annum for outsourced centers. The downside of a strong economy isCHAPTER LEADERSHIP
Please reach out to Chip Rohde at Rohde & Co. at 313-259-1010 or click below to send him an email. You can also contact any of our Board Officers - we would love to have you participate. Click here to email Chip! Membership. Careers. ANNOUNCING THE SOCAP CUSTOMER ENGAGEMENT FRAMEWORK Announcing the SOCAP Customer Engagement Framework Written by Carla Barker and Cindy Grimm, CX Act | April 2015 Today’s constantly changing marketplace requires organizations to have accurate assessments of their current state and solid plansBUSINESS PARTNER
, HGS combines technology-powered services in automation, analytics, and digital with domain expertise focusing on back-office processing, contact centers, and HRO solutions to deliver transformational impactto clients.
KNOWLEDGE & RESOURCES FOR SOCAP MEMBERS, CUSTOMER CARE SOCAP’s Knowledge and Resource Center offers resources to help customer care professionals find information they need to help themwith their jobs.
NATIONAL EVENTS
SOCAP International 2020 · 107 S. West Street · Suite 725 · Alexandria, VA · 22314 Telephone: +1.703.519.3700 Fax: +1.703.549.4886. Web Design and Development2021 OPPORTUNITIES
For all sponsorship, exhibiting, and advertising questions contactRhett ParsonsDirector of Business Development+1 (302) 430-1888Rhett@socap.org.JUSTIFICATION TOOLS
Justification Tools. To help you build the case to ensure you get the most out of your SOCAP experience, utilize the tools below: Membership Value Video. This short video highlights the many valuable benefits of being a SOCAP Member. View the video. NATIONAL CONFERENCE PRESENTATIONS Resolving the Riddle of Retention. The average contact center attrition reported by ICMI was at 33% in 2017, up from 29% reported in 2016. Accepted averages are captive centers at 20% per annum and 100% per annum for outsourced centers. The downside of a strong economy isBUSINESS PARTNER
, HGS combines technology-powered services in automation, analytics, and digital with domain expertise focusing on back-office processing, contact centers, and HRO solutions to deliver transformational impactto clients.
ABOUT THE STUDY
22 • Customer Relationship Management • Spring 2017 About the Study The “Comprehensive Benchmark Study of Customer Engagement,” con - ducted jointly by NEW YORK METROPOLITAN The New York Metro chapter of SOCAP meets throughout the year and hosts many great events. We are more than 340 members strong and have members from all over the east coast area. We are committed to helping each of our members get the maximum benefit of involvement in our organization through quality programs focused on a variety of topics. FLORIDA - SOCAP INTERNATIONAL The SOCAP Florida Chapter is a group where customer engagement professionals from a wide community of Florida organizations come together to share their experiences and enhance their expertise from leaders across the state. Our board is committed to bring our members opportunities for networking, as well as tools for optimizedoperational
CHANGE MANAGEMENT CHARTER Note: You can indicate specific groups for each category. If all groups are impacted, you can just put ALL, ALL Except For, or FYI.SOCAP INTERNATIONAL
SOCAP offers a variety of targeted, relevant on-demand online courses to help you grow your career as a customer care professional. Take an online course at your own pace. SOCAP's Career Center. This new platform features enhanced job postings, resume and career LOGIN - SOCAPSOCAP ACCELERATORSOCAP CONFERENCESOCAP USA Join an Online Discussion. Find a Regional Community. Find a Business Partner. Volunteer for a Committee. Submit a Presentation Proposal. Become a Board Member. Featured Communities. My SOCAP. Automotive.JOIN - SOCAP
Registration to all SOCAP Webinars for each individual on the membership at member rate. Complimentary Executive Community membership for one senior-level leader. Visibility on SOCAP’s Homepage, Corporate Member page and selected CRM Magazine issues. ACCESS THE ONLINE ASSESSMENT TOOL If you have already registered as the Assessment Administrator and your profile has been set up, you will click on the green Registered User button each time youGREAT LAKES
The Great Lakes Chapter (GLC) is a local chapter that is part of the larger 40-year-old international network of professionals, focused on the needs of people dedicated to the customer service experience. Our community includes those involved with consumer affairs, customer service, customer relationship management, inbound call centers,market
A QUICK GUIDE TO MODERNIZING CUSTOMER SERVICE A Quick Guide to Modernizing Customer Service It’s time to go beyond customer relationship management (CRM) Businesses have adopted CRMsystems to
NATIONAL CONFERENCE PRESENTATIONS Resolving the Riddle of Retention. The average contact center attrition reported by ICMI was at 33% in 2017, up from 29% reported in 2016. Accepted averages are captive centers at 20% per annum and 100% per annum for outsourced centers. The downside of a strong economy isCHAPTER LEADERSHIP
Please reach out to Chip Rohde at Rohde & Co. at 313-259-1010 or click below to send him an email. You can also contact any of our Board Officers - we would love to have you participate. Click here to email Chip! Membership. Careers. ANNOUNCING THE SOCAP CUSTOMER ENGAGEMENT FRAMEWORK Announcing the SOCAP Customer Engagement Framework Written by Carla Barker and Cindy Grimm, CX Act | April 2015 Today’s constantly changing marketplace requires organizations to have accurate assessments of their current state and solid plansBUSINESS PARTNER
, HGS combines technology-powered services in automation, analytics, and digital with domain expertise focusing on back-office processing, contact centers, and HRO solutions to deliver transformational impactto clients.
SOCAP INTERNATIONAL
SOCAP offers a variety of targeted, relevant on-demand online courses to help you grow your career as a customer care professional. Take an online course at your own pace. SOCAP's Career Center. This new platform features enhanced job postings, resume and career LOGIN - SOCAPSOCAP ACCELERATORSOCAP CONFERENCESOCAP USA Join an Online Discussion. Find a Regional Community. Find a Business Partner. Volunteer for a Committee. Submit a Presentation Proposal. Become a Board Member. Featured Communities. My SOCAP. Automotive.JOIN - SOCAP
Registration to all SOCAP Webinars for each individual on the membership at member rate. Complimentary Executive Community membership for one senior-level leader. Visibility on SOCAP’s Homepage, Corporate Member page and selected CRM Magazine issues. ACCESS THE ONLINE ASSESSMENT TOOL If you have already registered as the Assessment Administrator and your profile has been set up, you will click on the green Registered User button each time youGREAT LAKES
The Great Lakes Chapter (GLC) is a local chapter that is part of the larger 40-year-old international network of professionals, focused on the needs of people dedicated to the customer service experience. Our community includes those involved with consumer affairs, customer service, customer relationship management, inbound call centers,market
A QUICK GUIDE TO MODERNIZING CUSTOMER SERVICE A Quick Guide to Modernizing Customer Service It’s time to go beyond customer relationship management (CRM) Businesses have adopted CRMsystems to
NATIONAL CONFERENCE PRESENTATIONS Resolving the Riddle of Retention. The average contact center attrition reported by ICMI was at 33% in 2017, up from 29% reported in 2016. Accepted averages are captive centers at 20% per annum and 100% per annum for outsourced centers. The downside of a strong economy isCHAPTER LEADERSHIP
Please reach out to Chip Rohde at Rohde & Co. at 313-259-1010 or click below to send him an email. You can also contact any of our Board Officers - we would love to have you participate. Click here to email Chip! Membership. Careers. ANNOUNCING THE SOCAP CUSTOMER ENGAGEMENT FRAMEWORK Announcing the SOCAP Customer Engagement Framework Written by Carla Barker and Cindy Grimm, CX Act | April 2015 Today’s constantly changing marketplace requires organizations to have accurate assessments of their current state and solid plansBUSINESS PARTNER
, HGS combines technology-powered services in automation, analytics, and digital with domain expertise focusing on back-office processing, contact centers, and HRO solutions to deliver transformational impactto clients.
KNOWLEDGE & RESOURCES FOR SOCAP MEMBERS, CUSTOMER CARE SOCAP’s Knowledge and Resource Center offers resources to help customer care professionals find information they need to help themwith their jobs.
NATIONAL EVENTS
SOCAP International 2020 · 107 S. West Street · Suite 725 · Alexandria, VA · 22314 Telephone: +1.703.519.3700 Fax: +1.703.549.4886. Web Design and Development2021 OPPORTUNITIES
For all sponsorship, exhibiting, and advertising questions contactRhett ParsonsDirector of Business Development+1 (302) 430-1888Rhett@socap.org.JUSTIFICATION TOOLS
Justification Tools. To help you build the case to ensure you get the most out of your SOCAP experience, utilize the tools below: Membership Value Video. This short video highlights the many valuable benefits of being a SOCAP Member. View the video. NATIONAL CONFERENCE PRESENTATIONS Resolving the Riddle of Retention. The average contact center attrition reported by ICMI was at 33% in 2017, up from 29% reported in 2016. Accepted averages are captive centers at 20% per annum and 100% per annum for outsourced centers. The downside of a strong economy isBUSINESS PARTNER
, HGS combines technology-powered services in automation, analytics, and digital with domain expertise focusing on back-office processing, contact centers, and HRO solutions to deliver transformational impactto clients.
ABOUT THE STUDY
22 • Customer Relationship Management • Spring 2017 About the Study The “Comprehensive Benchmark Study of Customer Engagement,” con - ducted jointly by NEW YORK METROPOLITAN The New York Metro chapter of SOCAP meets throughout the year and hosts many great events. We are more than 340 members strong and have members from all over the east coast area. We are committed to helping each of our members get the maximum benefit of involvement in our organization through quality programs focused on a variety of topics. FLORIDA - SOCAP INTERNATIONAL The SOCAP Florida Chapter is a group where customer engagement professionals from a wide community of Florida organizations come together to share their experiences and enhance their expertise from leaders across the state. Our board is committed to bring our members opportunities for networking, as well as tools for optimizedoperational
CHANGE MANAGEMENT CHARTER Note: You can indicate specific groups for each category. If all groups are impacted, you can just put ALL, ALL Except For, or FYI.SOCAP INTERNATIONAL
Welcome to SOCAP! SOCAP builds community, curates content, and delivers industry insights so that members - at all levels and across all industries - can advance customer care and engagement. LOGIN - SOCAPSOCAP ACCELERATORSOCAP CONFERENCESOCAP USA SOCAP International 2020 · 107 S. West Street · Suite 725 · Alexandria, VA · 22314 Telephone: +1.703.519.3700 Fax: +1.703.549.4886. Web Design and DevelopmentJOIN - SOCAP
Associate Member. Ideal for those working in government, higher education, retired national board members and students. Online access to SOCAP’s Membership Directory, Webinar Archives, Digital CRM Magazine, Discussion Boards, Publications and other members-only areas of the SOCAP website KNOWLEDGE & RESOURCES FOR SOCAP MEMBERS, CUSTOMER CARE SOCAP’s Knowledge and Resource Center offers resources to help customer care professionals find information they need to help themwith their jobs.
GREAT LAKES
Welcome to the SOCAP page for the Great Lakes Chapter. The Great Lakes Chapter (GLC) is a local chapter that is part of the larger 40-year-old international network of professionals, focused on the needs of people dedicated to the customer service experience. ACCESS THE ONLINE ASSESSMENT TOOL If you have already registered as the Assessment Administrator and your profile has been set up, you will click on the green Registered User button each time you A QUICK GUIDE TO MODERNIZING CUSTOMER SERVICE A Quick Guide to Modernizing Customer Service It’s time to go beyond customer relationship management (CRM) Businesses have adopted CRMsystems to
NATIONAL CONFERENCE PRESENTATIONS Artificial Intelligence: Lessons Learned from Early Adopters. 04/15/2019 Artificial Intelligence (AI) is a hot topic in every industry and sector these days, but many customer care professionals are still assessing and looking for case studies from early adopters.CHAPTER LEADERSHIP
Interested in Joining the Board, a Committee or Have a Nomination? Please reach out to Chip Rohde at Rohde & Co. at 313-259-1010 or click below to send him an email.BUSINESS PARTNER
, HGS combines technology-powered services in automation, analytics, and digital with domain expertise focusing on back-office processing, contact centers, and HRO solutions to deliver transformational impactto clients.
SOCAP INTERNATIONAL
Welcome to SOCAP! SOCAP builds community, curates content, and delivers industry insights so that members - at all levels and across all industries - can advance customer care and engagement. LOGIN - SOCAPSOCAP ACCELERATORSOCAP CONFERENCESOCAP USA SOCAP International 2020 · 107 S. West Street · Suite 725 · Alexandria, VA · 22314 Telephone: +1.703.519.3700 Fax: +1.703.549.4886. Web Design and DevelopmentJOIN - SOCAP
Associate Member. Ideal for those working in government, higher education, retired national board members and students. Online access to SOCAP’s Membership Directory, Webinar Archives, Digital CRM Magazine, Discussion Boards, Publications and other members-only areas of the SOCAP website KNOWLEDGE & RESOURCES FOR SOCAP MEMBERS, CUSTOMER CARE SOCAP’s Knowledge and Resource Center offers resources to help customer care professionals find information they need to help themwith their jobs.
GREAT LAKES
Welcome to the SOCAP page for the Great Lakes Chapter. The Great Lakes Chapter (GLC) is a local chapter that is part of the larger 40-year-old international network of professionals, focused on the needs of people dedicated to the customer service experience. ACCESS THE ONLINE ASSESSMENT TOOL If you have already registered as the Assessment Administrator and your profile has been set up, you will click on the green Registered User button each time you A QUICK GUIDE TO MODERNIZING CUSTOMER SERVICE A Quick Guide to Modernizing Customer Service It’s time to go beyond customer relationship management (CRM) Businesses have adopted CRMsystems to
NATIONAL CONFERENCE PRESENTATIONS Artificial Intelligence: Lessons Learned from Early Adopters. 04/15/2019 Artificial Intelligence (AI) is a hot topic in every industry and sector these days, but many customer care professionals are still assessing and looking for case studies from early adopters.CHAPTER LEADERSHIP
Interested in Joining the Board, a Committee or Have a Nomination? Please reach out to Chip Rohde at Rohde & Co. at 313-259-1010 or click below to send him an email.BUSINESS PARTNER
, HGS combines technology-powered services in automation, analytics, and digital with domain expertise focusing on back-office processing, contact centers, and HRO solutions to deliver transformational impactto clients.
KNOWLEDGE & RESOURCES FOR SOCAP MEMBERS, CUSTOMER CARE SOCAP’s Knowledge and Resource Center offers resources to help customer care professionals find information they need to help themwith their jobs.
2021 OPPORTUNITIES
For all sponsorship, exhibiting, and advertising questions contact Rhett Parsons Director of Business Development +1 (302) 430-1888Rhett@socap.org
NATIONAL EVENTS
SOCAP International 2020 · 107 S. West Street · Suite 725 · Alexandria, VA · 22314 Telephone: +1.703.519.3700 Fax: +1.703.549.4886. Web Design and DevelopmentJUSTIFICATION TOOLS
Justify Your Membership. One of the best ways to get approval for your SOCAP membership is to connect your responsibilities, goals and challenges to your overall membership experience. NATIONAL CONFERENCE PRESENTATIONS Artificial Intelligence: Lessons Learned from Early Adopters. 04/15/2019 Artificial Intelligence (AI) is a hot topic in every industry and sector these days, but many customer care professionals are still assessing and looking for case studies from early adopters.NEW ENGLAND
Welcome to the SOCAP New England Chapter. Founded in 1973, SOCAP International represents a thriving global profession of best-in-class customer care experts across all industries.ABOUT THE STUDY
22 • Customer Relationship Management • Spring 2017 About the Study The “Comprehensive Benchmark Study of Customer Engagement,” con - ducted jointly byBUSINESS PARTNER
, HGS combines technology-powered services in automation, analytics, and digital with domain expertise focusing on back-office processing, contact centers, and HRO solutions to deliver transformational impactto clients.
FLORIDA - SOCAP INTERNATIONAL Welcome to the SOCAP Florida Chapter! SOCAP International is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. CHANGE MANAGEMENT CHARTER Note: You can indicate specific groups for each category. If all groups are impacted, you can just put ALL, ALL Except For, or FYI.Connect
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FIRST THURSDAY HAPPY HOUR! Join us to kick-off our new networking Happy Hour. We'll meet on the first Thursday of each month to share ideas, discuss challenges, andbuild connections.
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ON-DEMAND ONLINE LEARNING SOCAP offers a variety of targeted, relevant on-demand online courses to help you grow your career as a customer care professional. Take an online course at your own pace SOCAP'S CAREER CENTER This new platform features enhanced job postings, resume and career coaching, and much more. Visit the Career Center
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MY SOCAP
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2021 CENTRAL REGION GOLF CLASSIC & EARLY BIRDIE EDUCATION SESSIONSouth Lyon, MI
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2021 CX JOURNEY MAPPING WORKSHOP*
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2021 FUTURE OF WORK SERIES (2): WAGES, COMPENSATION & BENCHMARKINGFOR CALL CENTERS
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2021 NATIONAL EVENTS Save the dates for SOCAP's 2021 national events. Mark your calendar now and don't miss out!Learn More
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