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NATIONAL GUIDANCE AND STANDARDS GMC Revalidation – help and guidance. GMC Standards and ethics guidance for doctors. Upholding professional standards in Wales (2015) – sets out the approach for addressing concerns about capability, performance and conduct for all doctors and dentists employed by Local Health Boards or other NHS organisations in Wales. ALTERNATIVE DISPUTE RESOLUTION About Where appropriate we participate in mediation or other forms of alternative dispute resolution as a means of resolving concerns fairly. Mediation Our new claims mediation service has been designed to support patients, families and NHS staff in working together towards the resolution of incidents, complaints, HOW TO PREPARE FOR AN INQUEST How to prepare for an inquest. This opens in a new window. This film provides more detail on what to expect as a witness in an inquest. It covers from the point you are called to when you give evidence in court on the day. The purpose of this second film is to describe the process of giving evidence in a Coroner’s court, so that witnesses GENERAL PRACTICE INDEMNITY Rising indemnity costs have been an increasing source of concern for general practice for a number of years. In order to address the concern, and ensure general practice remains an attractive long-term career option, the Department of Health and Social Care recently introduced a more stable and affordable state indemnity scheme for thesystem.
MATERNITY INCENTIVE SCHEME YEAR THREE Revised safety actions – updated March 2021 Maternity incentive scheme – year three Conditions of the scheme Ten maternity safety actions with technical guidance CLINICAL NEGLIGENCE SCHEME FOR TRUSTS About. The Clinical Negligence Scheme for Trusts (CNST) handles all clinical negligence claims against member NHS bodies where the incident in question took place on or after 1 April 1995 (or when the body joined the scheme, if that is later).NADINE'S STORY
Nadine Montgomery presents her story that led to the landmark ruling on consent (Montgomery v Lanarkshire Health Board ). We have produced a short introduction to this video and also a video on the legal context of consent. Resource publication date: 16th December2019.
HEALTHCARE PROFESSIONAL ALERT NOTICES What are HPANs? We are responsible for the management of the Healthcare Professional Alert Notices (HPANs) system. This is a system where notices are issued by us to inform NHS bodies and others about health professionals who may pose a significant risk of harm to patients, staff or the public. HOME - NHS RESOLUTIONABOUTSERVICESRESOURCESEVENTSNEWSCONTACT Welcome. NHS Resolution is an arm’s length body of the Department of Health and Social Care. We provide expertise to the NHS on resolving concerns and disputes fairly, sharing learning for improvement and preserving resources for patient care. Find out more. COVID-19 CLINICAL NEGLIGENCE PROTOCOL 2020 COVID-19 Clinical Negligence Protocol 2020. This new protocol outlines a best practice approach to litigation agreed between the Society of Clinical Injury Lawyers (SCIL), NHS Resolution and the patient safety charity Action against Medical Accidents (AvMA), with other signatories such as the Forum of Insurance Lawyers and the Associationof
NATIONAL GUIDANCE AND STANDARDS GMC Revalidation – help and guidance. GMC Standards and ethics guidance for doctors. Upholding professional standards in Wales (2015) – sets out the approach for addressing concerns about capability, performance and conduct for all doctors and dentists employed by Local Health Boards or other NHS organisations in Wales. ALTERNATIVE DISPUTE RESOLUTION About Where appropriate we participate in mediation or other forms of alternative dispute resolution as a means of resolving concerns fairly. Mediation Our new claims mediation service has been designed to support patients, families and NHS staff in working together towards the resolution of incidents, complaints, HOW TO PREPARE FOR AN INQUEST How to prepare for an inquest. This opens in a new window. This film provides more detail on what to expect as a witness in an inquest. It covers from the point you are called to when you give evidence in court on the day. The purpose of this second film is to describe the process of giving evidence in a Coroner’s court, so that witnesses GENERAL PRACTICE INDEMNITY Rising indemnity costs have been an increasing source of concern for general practice for a number of years. In order to address the concern, and ensure general practice remains an attractive long-term career option, the Department of Health and Social Care recently introduced a more stable and affordable state indemnity scheme for thesystem.
MATERNITY INCENTIVE SCHEME YEAR THREE Revised safety actions – updated March 2021 Maternity incentive scheme – year three Conditions of the scheme Ten maternity safety actions with technical guidance CLINICAL NEGLIGENCE SCHEME FOR TRUSTS About. The Clinical Negligence Scheme for Trusts (CNST) handles all clinical negligence claims against member NHS bodies where the incident in question took place on or after 1 April 1995 (or when the body joined the scheme, if that is later).NADINE'S STORY
Nadine Montgomery presents her story that led to the landmark ruling on consent (Montgomery v Lanarkshire Health Board ). We have produced a short introduction to this video and also a video on the legal context of consent. Resource publication date: 16th December2019.
HEALTHCARE PROFESSIONAL ALERT NOTICES What are HPANs? We are responsible for the management of the Healthcare Professional Alert Notices (HPANs) system. This is a system where notices are issued by us to inform NHS bodies and others about health professionals who may pose a significant risk of harm to patients, staff or the public. NHS RESOLUTION REAPPOINTS TWO NON-EXECUTIVE DIRECTORS TO NHS Resolution is delighted to announce that Nigel Trout has been reappointed as a Non-Executive Director following his first three-year term on our board. Nigel, who spent his career within the banking and professional services sectors, first joined the board of NHSResolution in April
NATIONAL GUIDANCE AND STANDARDS Employed dentists and doctors England, Northern Ireland and Wales. Maintaining High Professional Standards in the Modern NHS – guidance on processes to use where there are serious concerns involving health, conduct or capability for dentists and doctors not covered by performers list regulations – please refer to our interim MHPS guidance for NHS organisations regarding the NEW ACADEMIC PARTNERSHIP TO DELIVER BENEFITS IN PATIENT NHS Resolution is delighted to announce the launch of a new academic partnership with London South Bank University and Staffordshire University, which has been in place since March 2021. The partnership has been designed as a collaboration between NHS Resolution and bothuniversities to
BEHAVIOURAL ASSESSMENT The whole process takes about 8 weeks to complete, from the time we offer the behavioural assessment to the issue of the report. Contact us. To find out more about behavioural assessments please refer to the information sheets covering face-to-face delivery or remote delivery or contact us directly: advice@resolution.nhs.uk. GUIDE FOR HEALTHCARE PRACTITIONERS Guide for healthcare practitioners. Guide resource. This guide is aimed at healthcare practitioners whose employer or contracting body (referred to in this guide as ‘healthcare organisation’) has made contact with NHS Resolution’s Practitioner Performance Adviceservice.
BUSINESS PLAN 2020/21 3 NHS Resolution Business plan 2020/21 Welcome from our Chair and Chief Executive Our direction This year, we have undertaken a refresh of our corporate strategy to take stock of where we are now and take into account changes and BEING FAIR - NHS RESOLUTION Being fair. A just and learning culture is the balance of fairness, justice, learning – and taking responsibility for actions. It is not about seeking to blame the individuals involved when care in the NHS goes wrong. It is also not about an absence of responsibility and accountability. Being fair sets out the argument for organisations HEALTHCARE PROFESSIONAL ALERT NOTICES What are HPANs? We are responsible for the management of the Healthcare Professional Alert Notices (HPANs) system. This is a system where notices are issued by us to inform NHS bodies and others about health professionals who may pose a significant risk of harm to patients, staff or the public. EXISTING LIABILITIES SCHEME FOR GENERAL PRACTICE About. On 6 April 2020, a new state indemnity scheme for general practice in England, the Existing Liabilities Scheme for General Practice (ELSGP), was established to cover the historical liabilities of general practice staff. The new scheme complements the Clinical Negligence Scheme for General Practice, which was established on 1April 2019
NEW GUIDANCE CALLS ON NHS TO EMBED A LEARNING AND JUST Challenging the NHS’ workplace culture is key to improving patient safety says NHS Resolution in their latest guidance. Being fair: supporting a just and learning culture for staff and patients following incidents in the NHS highlights the need for the NHS to involve users of care services and staff in safety investigations.. The paper draws on NHS Resolution’s unique dataset to explore HOME - NHS RESOLUTIONABOUTSERVICESRESOURCESEVENTSNEWSCONTACT Welcome. NHS Resolution is an arm’s length body of the Department of Health and Social Care. We provide expertise to the NHS on resolving concerns and disputes fairly, sharing learning for improvement and preserving resources for patient care. Find out more. NATIONAL GUIDANCE AND STANDARDS GMC Revalidation – help and guidance. GMC Standards and ethics guidance for doctors. Upholding professional standards in Wales (2015) – sets out the approach for addressing concerns about capability, performance and conduct for all doctors and dentists employed by Local Health Boards or other NHS organisations in Wales. COVID-19 CLINICAL NEGLIGENCE PROTOCOL 2020 COVID-19 Clinical Negligence Protocol 2020. This new protocol outlines a best practice approach to litigation agreed between the Society of Clinical Injury Lawyers (SCIL), NHS Resolution and the patient safety charity Action against Medical Accidents (AvMA), with other signatories such as the Forum of Insurance Lawyers and the Associationof
HOW TO PREPARE FOR AN INQUEST How to prepare for an inquest. This opens in a new window. This film provides more detail on what to expect as a witness in an inquest. It covers from the point you are called to when you give evidence in court on the day. The purpose of this second film is to describe the process of giving evidence in a Coroner’s court, so that witnesses MATERNITY INCENTIVE SCHEMENADINE'S STORY
Nadine Montgomery presents her story that led to the landmark ruling on consent (Montgomery v Lanarkshire Health Board ). We have produced a short introduction to this video and also a video on the legal context of consent. Resource publication date: 16th December2019.
MATERNITY INCENTIVE SCHEME YEAR THREE Revised safety actions – updated March 2021 Maternity incentive scheme – year three Conditions of the scheme Ten maternity safety actions with technical guidance CLINICAL NEGLIGENCE SCHEME FOR TRUSTS About. The Clinical Negligence Scheme for Trusts (CNST) handles all clinical negligence claims against member NHS bodies where the incident in question took place on or after 1 April 1995 (or when the body joined the scheme, if that is later). HEALTHCARE PROFESSIONAL ALERT NOTICES What are HPANs? We are responsible for the management of the Healthcare Professional Alert Notices (HPANs) system. This is a system where notices are issued by us to inform NHS bodies and others about health professionals who may pose a significant risk of harm to patients, staff or the public. MEDIATION IN HEALTHCARE CLAIMS Mediation in healthcare claims – an evaluation. NHS Resolution has undertaken an evaluation of its claims mediation service to address the following issues: Mediation is proven to be an effective forum for claims resolution by providing injured patients and their families with the opportunity to receive face-to-face explanations andapologies.
HOME - NHS RESOLUTIONABOUTSERVICESRESOURCESEVENTSNEWSCONTACT Welcome. NHS Resolution is an arm’s length body of the Department of Health and Social Care. We provide expertise to the NHS on resolving concerns and disputes fairly, sharing learning for improvement and preserving resources for patient care. Find out more. NATIONAL GUIDANCE AND STANDARDS GMC Revalidation – help and guidance. GMC Standards and ethics guidance for doctors. Upholding professional standards in Wales (2015) – sets out the approach for addressing concerns about capability, performance and conduct for all doctors and dentists employed by Local Health Boards or other NHS organisations in Wales. COVID-19 CLINICAL NEGLIGENCE PROTOCOL 2020 COVID-19 Clinical Negligence Protocol 2020. This new protocol outlines a best practice approach to litigation agreed between the Society of Clinical Injury Lawyers (SCIL), NHS Resolution and the patient safety charity Action against Medical Accidents (AvMA), with other signatories such as the Forum of Insurance Lawyers and the Associationof
HOW TO PREPARE FOR AN INQUEST How to prepare for an inquest. This opens in a new window. This film provides more detail on what to expect as a witness in an inquest. It covers from the point you are called to when you give evidence in court on the day. The purpose of this second film is to describe the process of giving evidence in a Coroner’s court, so that witnesses MATERNITY INCENTIVE SCHEMENADINE'S STORY
Nadine Montgomery presents her story that led to the landmark ruling on consent (Montgomery v Lanarkshire Health Board ). We have produced a short introduction to this video and also a video on the legal context of consent. Resource publication date: 16th December2019.
MATERNITY INCENTIVE SCHEME YEAR THREE Revised safety actions – updated March 2021 Maternity incentive scheme – year three Conditions of the scheme Ten maternity safety actions with technical guidance CLINICAL NEGLIGENCE SCHEME FOR TRUSTS About. The Clinical Negligence Scheme for Trusts (CNST) handles all clinical negligence claims against member NHS bodies where the incident in question took place on or after 1 April 1995 (or when the body joined the scheme, if that is later). HEALTHCARE PROFESSIONAL ALERT NOTICES What are HPANs? We are responsible for the management of the Healthcare Professional Alert Notices (HPANs) system. This is a system where notices are issued by us to inform NHS bodies and others about health professionals who may pose a significant risk of harm to patients, staff or the public. MEDIATION IN HEALTHCARE CLAIMS Mediation in healthcare claims – an evaluation. NHS Resolution has undertaken an evaluation of its claims mediation service to address the following issues: Mediation is proven to be an effective forum for claims resolution by providing injured patients and their families with the opportunity to receive face-to-face explanations andapologies.
NHS RESOLUTION REAPPOINTS TWO NON-EXECUTIVE DIRECTORS TO NHS Resolution is delighted to announce that Nigel Trout has been reappointed as a Non-Executive Director following his first three-year term on our board. Nigel, who spent his career within the banking and professional services sectors, first joined the board of NHSResolution in April
NEW ACADEMIC PARTNERSHIP TO DELIVER BENEFITS IN PATIENT NHS Resolution is delighted to announce the launch of a new academic partnership with London South Bank University and Staffordshire University, which has been in place since March 2021. The partnership has been designed as a collaboration between NHS Resolution and bothuniversities to
GUIDE FOR HEALTHCARE PRACTITIONERS Guide for healthcare practitioners. Guide resource. This guide is aimed at healthcare practitioners whose employer or contracting body (referred to in this guide as ‘healthcare organisation’) has made contact with NHS Resolution’s Practitioner Performance Adviceservice.
ALTERNATIVE DISPUTE RESOLUTION About Where appropriate we participate in mediation or other forms of alternative dispute resolution as a means of resolving concerns fairly. Mediation Our new claims mediation service has been designed to support patients, families and NHS staff in working together towards the resolution of incidents, complaints, BEHAVIOURAL ASSESSMENT The whole process takes about 8 weeks to complete, from the time we offer the behavioural assessment to the issue of the report. Contact us. To find out more about behavioural assessments please refer to the information sheets covering face-to-face delivery or remote delivery or contact us directly: advice@resolution.nhs.uk. PRIMARY CARE APPEALS About We are responsible for ensuring the prompt and fair resolution of appeals and disputes between primary care contractors and NHS England. Primary care contractors include GPs, dentists, opticians and pharmacists. Formerly known as the Family Health Services Appeal Unit, we were established in 1991. GENERAL PRACTICE INDEMNITY Rising indemnity costs have been an increasing source of concern for general practice for a number of years. In order to address the concern, and ensure general practice remains an attractive long-term career option, the Department of Health and Social Care recently introduced a more stable and affordable state indemnity scheme for thesystem.
BEING FAIR - NHS RESOLUTION Being fair. A just and learning culture is the balance of fairness, justice, learning – and taking responsibility for actions. It is not about seeking to blame the individuals involved when care in the NHS goes wrong. It is also not about an absence of responsibility and accountability. Being fair sets out the argument for organisations HEALTHCARE PROFESSIONAL ALERT NOTICES What are HPANs? We are responsible for the management of the Healthcare Professional Alert Notices (HPANs) system. This is a system where notices are issued by us to inform NHS bodies and others about health professionals who may pose a significant risk of harm to patients, staff or the public. NEW GUIDANCE CALLS ON NHS TO EMBED A LEARNING AND JUST Challenging the NHS’ workplace culture is key to improving patient safety says NHS Resolution in their latest guidance. Being fair: supporting a just and learning culture for staff and patients following incidents in the NHS highlights the need for the NHS to involve users of care services and staff in safety investigations.. The paper draws on NHS Resolution’s unique dataset to explore HOME - NHS RESOLUTIONABOUTSERVICESRESOURCESEVENTSNEWSCONTACT Welcome. NHS Resolution is an arm’s length body of the Department of Health and Social Care. We provide expertise to the NHS on resolving concerns and disputes fairly, sharing learning for improvement and preserving resources for patient care. Find out more. NATIONAL GUIDANCE AND STANDARDS GMC Revalidation – help and guidance. GMC Standards and ethics guidance for doctors. Upholding professional standards in Wales (2015) – sets out the approach for addressing concerns about capability, performance and conduct for all doctors and dentists employed by Local Health Boards or other NHS organisations in Wales. COVID-19 CLINICAL NEGLIGENCE PROTOCOL 2020 COVID-19 Clinical Negligence Protocol 2020. This new protocol outlines a best practice approach to litigation agreed between the Society of Clinical Injury Lawyers (SCIL), NHS Resolution and the patient safety charity Action against Medical Accidents (AvMA), with other signatories such as the Forum of Insurance Lawyers and the Associationof
CAREERS - NHS RESOLUTION How to apply. Full details of all current vacancies are available on the NHS Jobs website.. Why work for us. We are a unique organisation that is focused on delivering fair resolution and learning from harm by providing expertise to the NHS in order to preserve resources forpatient care.
HOW TO PREPARE FOR AN INQUEST How to prepare for an inquest. This opens in a new window. This film provides more detail on what to expect as a witness in an inquest. It covers from the point you are called to when you give evidence in court on the day. The purpose of this second film is to describe the process of giving evidence in a Coroner’s court, so that witnesses GENERAL PRACTICE INDEMNITY Rising indemnity costs have been an increasing source of concern for general practice for a number of years. In order to address the concern, and ensure general practice remains an attractive long-term career option, the Department of Health and Social Care recently introduced a more stable and affordable state indemnity scheme for thesystem.
NADINE'S STORY
Nadine Montgomery presents her story that led to the landmark ruling on consent (Montgomery v Lanarkshire Health Board ). We have produced a short introduction to this video and also a video on the legal context of consent. Resource publication date: 16th December2019.
MATERNITY INCENTIVE SCHEME YEAR THREE Revised safety actions – updated March 2021 Maternity incentive scheme – year three Conditions of the scheme Ten maternity safety actions with technical guidance MATERNITY INCENTIVE SCHEME CLINICAL NEGLIGENCE SCHEME FOR TRUSTS About. The Clinical Negligence Scheme for Trusts (CNST) handles all clinical negligence claims against member NHS bodies where the incident in question took place on or after 1 April 1995 (or when the body joined the scheme, if that is later). HOME - NHS RESOLUTIONABOUTSERVICESRESOURCESEVENTSNEWSCONTACT Welcome. NHS Resolution is an arm’s length body of the Department of Health and Social Care. We provide expertise to the NHS on resolving concerns and disputes fairly, sharing learning for improvement and preserving resources for patient care. Find out more. COVID-19 CLINICAL NEGLIGENCE PROTOCOL 2020 COVID-19 Clinical Negligence Protocol 2020. This new protocol outlines a best practice approach to litigation agreed between the Society of Clinical Injury Lawyers (SCIL), NHS Resolution and the patient safety charity Action against Medical Accidents (AvMA), with other signatories such as the Forum of Insurance Lawyers and the Associationof
NATIONAL GUIDANCE AND STANDARDS GMC Revalidation – help and guidance. GMC Standards and ethics guidance for doctors. Upholding professional standards in Wales (2015) – sets out the approach for addressing concerns about capability, performance and conduct for all doctors and dentists employed by Local Health Boards or other NHS organisations in Wales. HOW TO PREPARE FOR AN INQUEST How to prepare for an inquest. This opens in a new window. This film provides more detail on what to expect as a witness in an inquest. It covers from the point you are called to when you give evidence in court on the day. The purpose of this second film is to describe the process of giving evidence in a Coroner’s court, so that witnesses GENERAL PRACTICE INDEMNITY Rising indemnity costs have been an increasing source of concern for general practice for a number of years. In order to address the concern, and ensure general practice remains an attractive long-term career option, the Department of Health and Social Care recently introduced a more stable and affordable state indemnity scheme for thesystem.
MATERNITY INCENTIVE SCHEME YEAR THREE Revised safety actions – updated March 2021 Maternity incentive scheme – year three Conditions of the scheme Ten maternity safety actions with technical guidance CLINICAL NEGLIGENCE SCHEME FOR TRUSTS About. The Clinical Negligence Scheme for Trusts (CNST) handles all clinical negligence claims against member NHS bodies where the incident in question took place on or after 1 April 1995 (or when the body joined the scheme, if that is later).NADINE'S STORY
Nadine Montgomery presents her story that led to the landmark ruling on consent (Montgomery v Lanarkshire Health Board ). We have produced a short introduction to this video and also a video on the legal context of consent. Resource publication date: 16th December2019.
MATERNITY INCENTIVE SCHEME HEALTHCARE PROFESSIONAL ALERT NOTICES What are HPANs? We are responsible for the management of the Healthcare Professional Alert Notices (HPANs) system. This is a system where notices are issued by us to inform NHS bodies and others about health professionals who may pose a significant risk of harm to patients, staff or the public. NHS RESOLUTION REAPPOINTS TWO NON-EXECUTIVE DIRECTORS TO NHS Resolution is delighted to announce that Nigel Trout has been reappointed as a Non-Executive Director following his first three-year term on our board. Nigel, who spent his career within the banking and professional services sectors, first joined the board of NHSResolution in April
NEW ACADEMIC PARTNERSHIP TO DELIVER BENEFITS IN PATIENT NHS Resolution is delighted to announce the launch of a new academic partnership with London South Bank University and Staffordshire University, which has been in place since March 2021. The partnership has been designed as a collaboration between NHS Resolution and bothuniversities to
COVID-19 CLINICAL NEGLIGENCE PROTOCOL 2020 COVID-19 Clinical Negligence Protocol 2020. This new protocol outlines a best practice approach to litigation agreed between the Society of Clinical Injury Lawyers (SCIL), NHS Resolution and the patient safety charity Action against Medical Accidents (AvMA), with other signatories such as the Forum of Insurance Lawyers and the Associationof
GUIDE FOR HEALTHCARE PRACTITIONERS Guide for healthcare practitioners. Guide resource. This guide is aimed at healthcare practitioners whose employer or contracting body (referred to in this guide as ‘healthcare organisation’) has made contact with NHS Resolution’s Practitioner Performance Adviceservice.
ALTERNATIVE DISPUTE RESOLUTION About Where appropriate we participate in mediation or other forms of alternative dispute resolution as a means of resolving concerns fairly. Mediation Our new claims mediation service has been designed to support patients, families and NHS staff in working together towards the resolution of incidents, complaints, BEHAVIOURAL ASSESSMENT The whole process takes about 8 weeks to complete, from the time we offer the behavioural assessment to the issue of the report. Contact us. To find out more about behavioural assessments please refer to the information sheets covering face-to-face delivery or remote delivery or contact us directly: advice@resolution.nhs.uk. BUSINESS PLAN 2020/21 3 NHS Resolution Business plan 2020/21 Welcome from our Chair and Chief Executive Our direction This year, we have undertaken a refresh of our corporate strategy to take stock of where we are now and take into account changes and BEING FAIR - NHS RESOLUTION Being fair. A just and learning culture is the balance of fairness, justice, learning – and taking responsibility for actions. It is not about seeking to blame the individuals involved when care in the NHS goes wrong. It is also not about an absence of responsibility and accountability. Being fair sets out the argument for organisations HEALTHCARE PROFESSIONAL ALERT NOTICES What are HPANs? We are responsible for the management of the Healthcare Professional Alert Notices (HPANs) system. This is a system where notices are issued by us to inform NHS bodies and others about health professionals who may pose a significant risk of harm to patients, staff or the public. NEW GUIDANCE CALLS ON NHS TO EMBED A LEARNING AND JUST Challenging the NHS’ workplace culture is key to improving patient safety says NHS Resolution in their latest guidance. Being fair: supporting a just and learning culture for staff and patients following incidents in the NHS highlights the need for the NHS to involve users of care services and staff in safety investigations.. The paper draws on NHS Resolution’s unique dataset to explore HOME - NHS RESOLUTIONABOUTSERVICESRESOURCESEVENTSNEWSCONTACT Welcome. NHS Resolution is an arm’s length body of the Department of Health and Social Care. We provide expertise to the NHS on resolving concerns and disputes fairly, sharing learning for improvement and preserving resources for patient care. Find out more. COVID-19 CLINICAL NEGLIGENCE PROTOCOL 2020 COVID-19 Clinical Negligence Protocol 2020. This new protocol outlines a best practice approach to litigation agreed between the Society of Clinical Injury Lawyers (SCIL), NHS Resolution and the patient safety charity Action against Medical Accidents (AvMA), with other signatories such as the Forum of Insurance Lawyers and the Associationof
MATERNITY INCENTIVE SCHEME CLINICAL NEGLIGENCE SCHEME FOR TRUSTS About. The Clinical Negligence Scheme for Trusts (CNST) handles all clinical negligence claims against member NHS bodies where the incident in question took place on or after 1 April 1995 (or when the body joined the scheme, if that is later). BEING FAIR - NHS RESOLUTION Being fair. A just and learning culture is the balance of fairness, justice, learning – and taking responsibility for actions. It is not about seeking to blame the individuals involved when care in the NHS goes wrong. It is also not about an absence of responsibility and accountability. Being fair sets out the argument for organisations MATERNITY INCENTIVE SCHEME YEAR THREE Revised safety actions – updated March 2021 Maternity incentive scheme – year three Conditions of the scheme Ten maternity safety actions with technical guidance PROPERTY EXPENSES SCHEME (PES) RULES Property Expenses Scheme (PES) rules. The Property Expenses Scheme (PES) rules set out the scope of the scheme. Members are expected to have full knowledge of the rules and by applying to become members they are deemed to agree to be bound by them.HELEN VERNON
Helen is Chief Executive of NHS Resolution. After graduating in Law from Cambridge, Helen started her career in insurance and then moved to the Medical Defence Union (MDU) before joining NHS Resolution in 1998, becoming its Director of Claims in 2013 and Chief Executive in 2014. She has since led a shift in the organisation’s strategy toDR DENISE CHAFFER
Dr Denise Chaffer is a registered nurse and midwife and currently holds the post of Director of Safety and Learning at NHS Resolution. Her PhD is in health care leadership and she has a master’s degree in management and social care. She also has an first undergraduate degree and a higher education teaching qualification. EARLY NOTIFICATION SCHEME REPORTING CRITERIA Early Notifcation scheme . Reporting criteria . To establish whether a maternity incident should be reported to the Early Notifcation (EN) scheme please answer the following HOME - NHS RESOLUTIONABOUTSERVICESRESOURCESEVENTSNEWSCONTACT Welcome. NHS Resolution is an arm’s length body of the Department of Health and Social Care. We provide expertise to the NHS on resolving concerns and disputes fairly, sharing learning for improvement and preserving resources for patient care. Find out more. COVID-19 CLINICAL NEGLIGENCE PROTOCOL 2020 COVID-19 Clinical Negligence Protocol 2020. This new protocol outlines a best practice approach to litigation agreed between the Society of Clinical Injury Lawyers (SCIL), NHS Resolution and the patient safety charity Action against Medical Accidents (AvMA), with other signatories such as the Forum of Insurance Lawyers and the Associationof
MATERNITY INCENTIVE SCHEME CLINICAL NEGLIGENCE SCHEME FOR TRUSTS About. The Clinical Negligence Scheme for Trusts (CNST) handles all clinical negligence claims against member NHS bodies where the incident in question took place on or after 1 April 1995 (or when the body joined the scheme, if that is later). BEING FAIR - NHS RESOLUTION Being fair. A just and learning culture is the balance of fairness, justice, learning – and taking responsibility for actions. It is not about seeking to blame the individuals involved when care in the NHS goes wrong. It is also not about an absence of responsibility and accountability. Being fair sets out the argument for organisations MATERNITY INCENTIVE SCHEME YEAR THREE Revised safety actions – updated March 2021 Maternity incentive scheme – year three Conditions of the scheme Ten maternity safety actions with technical guidance PROPERTY EXPENSES SCHEME (PES) RULES Property Expenses Scheme (PES) rules. The Property Expenses Scheme (PES) rules set out the scope of the scheme. Members are expected to have full knowledge of the rules and by applying to become members they are deemed to agree to be bound by them.HELEN VERNON
Helen is Chief Executive of NHS Resolution. After graduating in Law from Cambridge, Helen started her career in insurance and then moved to the Medical Defence Union (MDU) before joining NHS Resolution in 1998, becoming its Director of Claims in 2013 and Chief Executive in 2014. She has since led a shift in the organisation’s strategy toDR DENISE CHAFFER
Dr Denise Chaffer is a registered nurse and midwife and currently holds the post of Director of Safety and Learning at NHS Resolution. Her PhD is in health care leadership and she has a master’s degree in management and social care. She also has an first undergraduate degree and a higher education teaching qualification. EARLY NOTIFICATION SCHEME REPORTING CRITERIA Early Notifcation scheme . Reporting criteria . To establish whether a maternity incident should be reported to the Early Notifcation (EN) scheme please answer the following NHS RESOLUTION REAPPOINTS TWO NON-EXECUTIVE DIRECTORS TO NHS Resolution is delighted to announce that Nigel Trout has been reappointed as a Non-Executive Director following his first three-year term on our board. Nigel, who spent his career within the banking and professional services sectors, first joined the board of NHSResolution in April
GUIDE FOR HEALTHCARE PRACTITIONERS Guide for healthcare practitioners. Guide resource. This guide is aimed at healthcare practitioners whose employer or contracting body (referred to in this guide as ‘healthcare organisation’) has made contact with NHS Resolution’s Practitioner Performance Adviceservice.
CLINICAL NEGLIGENCE SCHEME FOR TRUSTS About. The Clinical Negligence Scheme for Trusts (CNST) handles all clinical negligence claims against member NHS bodies where the incident in question took place on or after 1 April 1995 (or when the body joined the scheme, if that is later). CLYDE BITES: KEY TYPES OF CLINICAL CLAIMS Part of Clyde & Co’s Clinical Negligence Basics – A refresher series of webinars throughout the summer period. HEALTHCARE PROFESSIONAL ALERT NOTICES What are HPANs? We are responsible for the management of the Healthcare Professional Alert Notices (HPANs) system. This is a system where notices are issued by us to inform NHS bodies and others about health professionals who may pose a significant risk of harm to patients, staff or the public. BEING FAIR - NHS RESOLUTION Being fair. A just and learning culture is the balance of fairness, justice, learning – and taking responsibility for actions. It is not about seeking to blame the individuals involved when care in the NHS goes wrong. It is also not about an absence of responsibility and accountability. Being fair sets out the argument for organisations HOW TO PREPARE FOR AN INQUEST How to prepare for an inquest. This opens in a new window. This film provides more detail on what to expect as a witness in an inquest. It covers from the point you are called to when you give evidence in court on the day. The purpose of this second film is to describe the process of giving evidence in a Coroner’s court, so that witnesses CLINICAL NEGLIGENCE SCHEME FOR GENERAL PRACTICE All providers of NHS primary medical services are covered under CNSGP, including out of hours providers. The scheme extends to all GPs and others working for general practice who are carrying out activities in connection with the delivery of primary medical services – including salaried GPs, locums, students and trainees, nurses, clinical pharmacists, agency workers and other practice staff. CLAIMS STAFF STRUCTURE CHART Claims Staff Structure Chart February 2021 Advise / Resolve / Learn Director of Claims: Simon HAMMOND –2736 Deputy Director of Claims: Kamalpreet Bedi - 2678 Head of Dispute, Resolution and Quality: Julienne VERNON - 2741 Telephone number: 020 7811 –Extension Email: firstname.surname@resolution.nhs.uk PA to Director and Deputy Directorof
NADINE'S STORY
Nadine Montgomery presents her story that led to the landmark ruling on consent (Montgomery v Lanarkshire Health Board ). We have produced a short introduction to this video and also a video on the legal context of consent. Resource publication date: 16th December2019.
HOME - NHS RESOLUTIONABOUTSERVICESRESOURCESEVENTSNEWSCONTACT Welcome. NHS Resolution is an arm’s length body of the Department of Health and Social Care. We provide expertise to the NHS on resolving concerns and disputes fairly, sharing learning for improvement and preserving resources for patient care. Find out more. COVID-19 CLINICAL NEGLIGENCE PROTOCOL 2020 COVID-19 Clinical Negligence Protocol 2020. This new protocol outlines a best practice approach to litigation agreed between the Society of Clinical Injury Lawyers (SCIL), NHS Resolution and the patient safety charity Action against Medical Accidents (AvMA), with other signatories such as the Forum of Insurance Lawyers and the Associationof
GUIDE FOR HEALTHCARE PRACTITIONERS Guide for healthcare practitioners. Guide resource. This guide is aimed at healthcare practitioners whose employer or contracting body (referred to in this guide as ‘healthcare organisation’) has made contact with NHS Resolution’s Practitioner Performance Adviceservice.
CLINICAL NEGLIGENCE SCHEME FOR TRUSTS About. The Clinical Negligence Scheme for Trusts (CNST) handles all clinical negligence claims against member NHS bodies where the incident in question took place on or after 1 April 1995 (or when the body joined the scheme, if that is later). GENERAL PRACTICE INDEMNITY Rising indemnity costs have been an increasing source of concern for general practice for a number of years. In order to address the concern, and ensure general practice remains an attractive long-term career option, the Department of Health and Social Care recently introduced a more stable and affordable state indemnity scheme for thesystem.
MATERNITY INCENTIVE SCHEME HEALTHCARE PROFESSIONAL ALERT NOTICES What are HPANs? We are responsible for the management of the Healthcare Professional Alert Notices (HPANs) system. This is a system where notices are issued by us to inform NHS bodies and others about health professionals who may pose a significant risk of harm to patients, staff or the public.NADINE'S STORY
Nadine Montgomery presents her story that led to the landmark ruling on consent (Montgomery v Lanarkshire Health Board ). We have produced a short introduction to this video and also a video on the legal context of consent. Resource publication date: 16th December2019.
DR DENISE CHAFFER
Dr Denise Chaffer is a registered nurse and midwife and currently holds the post of Director of Safety and Learning at NHS Resolution. Her PhD is in health care leadership and she has a master’s degree in management and social care. She also has an first undergraduate degree and a higher education teaching qualification.HELEN VERNON
Helen is Chief Executive of NHS Resolution. After graduating in Law from Cambridge, Helen started her career in insurance and then moved to the Medical Defence Union (MDU) before joining NHS Resolution in 1998, becoming its Director of Claims in 2013 and Chief Executive in 2014. She has since led a shift in the organisation’s strategy to HOME - NHS RESOLUTIONABOUTSERVICESRESOURCESEVENTSNEWSCONTACT Welcome. NHS Resolution is an arm’s length body of the Department of Health and Social Care. We provide expertise to the NHS on resolving concerns and disputes fairly, sharing learning for improvement and preserving resources for patient care. Find out more. COVID-19 CLINICAL NEGLIGENCE PROTOCOL 2020 COVID-19 Clinical Negligence Protocol 2020. This new protocol outlines a best practice approach to litigation agreed between the Society of Clinical Injury Lawyers (SCIL), NHS Resolution and the patient safety charity Action against Medical Accidents (AvMA), with other signatories such as the Forum of Insurance Lawyers and the Associationof
GUIDE FOR HEALTHCARE PRACTITIONERS Guide for healthcare practitioners. Guide resource. This guide is aimed at healthcare practitioners whose employer or contracting body (referred to in this guide as ‘healthcare organisation’) has made contact with NHS Resolution’s Practitioner Performance Adviceservice.
CLINICAL NEGLIGENCE SCHEME FOR TRUSTS About. The Clinical Negligence Scheme for Trusts (CNST) handles all clinical negligence claims against member NHS bodies where the incident in question took place on or after 1 April 1995 (or when the body joined the scheme, if that is later). GENERAL PRACTICE INDEMNITY Rising indemnity costs have been an increasing source of concern for general practice for a number of years. In order to address the concern, and ensure general practice remains an attractive long-term career option, the Department of Health and Social Care recently introduced a more stable and affordable state indemnity scheme for thesystem.
MATERNITY INCENTIVE SCHEME HEALTHCARE PROFESSIONAL ALERT NOTICES What are HPANs? We are responsible for the management of the Healthcare Professional Alert Notices (HPANs) system. This is a system where notices are issued by us to inform NHS bodies and others about health professionals who may pose a significant risk of harm to patients, staff or the public.NADINE'S STORY
Nadine Montgomery presents her story that led to the landmark ruling on consent (Montgomery v Lanarkshire Health Board ). We have produced a short introduction to this video and also a video on the legal context of consent. Resource publication date: 16th December2019.
DR DENISE CHAFFER
Dr Denise Chaffer is a registered nurse and midwife and currently holds the post of Director of Safety and Learning at NHS Resolution. Her PhD is in health care leadership and she has a master’s degree in management and social care. She also has an first undergraduate degree and a higher education teaching qualification.HELEN VERNON
Helen is Chief Executive of NHS Resolution. After graduating in Law from Cambridge, Helen started her career in insurance and then moved to the Medical Defence Union (MDU) before joining NHS Resolution in 1998, becoming its Director of Claims in 2013 and Chief Executive in 2014. She has since led a shift in the organisation’s strategy to NHS RESOLUTION REAPPOINTS TWO NON-EXECUTIVE DIRECTORS TO NHS Resolution is delighted to announce that Nigel Trout has been reappointed as a Non-Executive Director following his first three-year term on our board. Nigel, who spent his career within the banking and professional services sectors, first joined the board of NHSResolution in April
NATIONAL GUIDANCE AND STANDARDS GMC Revalidation – help and guidance. GMC Standards and ethics guidance for doctors. Upholding professional standards in Wales (2015) – sets out the approach for addressing concerns about capability, performance and conduct for all doctors and dentists employed by Local Health Boards or other NHS organisations in Wales.CLAIMS MANAGEMENT
Claims resolved without the need for formal court proceedings are managed by our in-house teams. The overwhelming majority were resolved by negotiation in correspondence, in meetings between the parties, or using some form of alternative dispute resolution, including formal mediation. Claims Management structure chart. ADVICE FOR CLAIMANTS A claimant must issue their claim at court within three years of the alleged negligence taking place or within three years of becoming aware that something went wrong. Individuals that lack ‘capacity’ (under 18 years of age or without the mental ability to make the necessary decisions) are not subject to a limitation period. BUSINESS PLAN 2020/21 3 NHS Resolution Business plan 2020/21 Welcome from our Chair and Chief Executive Our direction This year, we have undertaken a refresh of our corporate strategy to take stock of where we are now and take into account changes and HEALTHCARE PROFESSIONAL ALERT NOTICES What are HPANs? We are responsible for the management of the Healthcare Professional Alert Notices (HPANs) system. This is a system where notices are issued by us to inform NHS bodies and others about health professionals who may pose a significant risk of harm to patients, staff or the public. EARLY NOTIFICATION SCHEME Please refer to our Safety and Learning responding to Covid-19 page for latest updates on the maternity incentive scheme and Early Notification scheme.. The NHS remains one of the safest healthcare systems in the world to give birth. However, avoidable errors within maternity still occur and can have devastating consequences for the child, their mother and their wider family, as well as the BEING FAIR - NHS RESOLUTION Being fair. A just and learning culture is the balance of fairness, justice, learning – and taking responsibility for actions. It is not about seeking to blame the individuals involved when care in the NHS goes wrong. It is also not about an absence of responsibility and accountability. Being fair sets out the argument for organisations CLAIMS REPORTING GUIDELINES Claims reporting guidelines. Guide resource. This document sets out the requirements for when and how a member should report a new claim to NHS Resolution. It also provides other useful information such as: what to expect once a claim has been reported and common definitions. RESOLUTION.NHS.UKWEB VIEW 2/9/2021 32621.25. 2/9/2021 29282.6. 2/8/2021 29140. 2/12/2021 28998.799999999999. 2/18/2021 27000. 2/26/2021 35640. 2/24/2021 105602.02. 2/24/2021 82800. 2/24/2021 445667.92 HOME - NHS RESOLUTIONABOUTSERVICESRESOURCESEVENTSNEWSCONTACT Welcome. NHS Resolution is an arm’s length body of the Department of Health and Social Care. We provide expertise to the NHS on resolving concerns and disputes fairly, sharing learning for improvement and preserving resources for patient care. Find out more. COVID-19 CLINICAL NEGLIGENCE PROTOCOL 2020 COVID-19 Clinical Negligence Protocol 2020. This new protocol outlines a best practice approach to litigation agreed between the Society of Clinical Injury Lawyers (SCIL), NHS Resolution and the patient safety charity Action against Medical Accidents (AvMA), with other signatories such as the Forum of Insurance Lawyers and the Associationof
GUIDE FOR HEALTHCARE PRACTITIONERS Guide for healthcare practitioners. Guide resource. This guide is aimed at healthcare practitioners whose employer or contracting body (referred to in this guide as ‘healthcare organisation’) has made contact with NHS Resolution’s Practitioner Performance Adviceservice.
CLINICAL NEGLIGENCE SCHEME FOR TRUSTS About. The Clinical Negligence Scheme for Trusts (CNST) handles all clinical negligence claims against member NHS bodies where the incident in question took place on or after 1 April 1995 (or when the body joined the scheme, if that is later). GENERAL PRACTICE INDEMNITY Rising indemnity costs have been an increasing source of concern for general practice for a number of years. In order to address the concern, and ensure general practice remains an attractive long-term career option, the Department of Health and Social Care recently introduced a more stable and affordable state indemnity scheme for thesystem.
MATERNITY INCENTIVE SCHEME HEALTHCARE PROFESSIONAL ALERT NOTICES What are HPANs? We are responsible for the management of the Healthcare Professional Alert Notices (HPANs) system. This is a system where notices are issued by us to inform NHS bodies and others about health professionals who may pose a significant risk of harm to patients, staff or the public.NADINE'S STORY
Nadine Montgomery presents her story that led to the landmark ruling on consent (Montgomery v Lanarkshire Health Board ). We have produced a short introduction to this video and also a video on the legal context of consent. Resource publication date: 16th December2019.
DR DENISE CHAFFER
Dr Denise Chaffer is a registered nurse and midwife and currently holds the post of Director of Safety and Learning at NHS Resolution. Her PhD is in health care leadership and she has a master’s degree in management and social care. She also has an first undergraduate degree and a higher education teaching qualification.HELEN VERNON
Helen is Chief Executive of NHS Resolution. After graduating in Law from Cambridge, Helen started her career in insurance and then moved to the Medical Defence Union (MDU) before joining NHS Resolution in 1998, becoming its Director of Claims in 2013 and Chief Executive in 2014. She has since led a shift in the organisation’s strategy to HOME - NHS RESOLUTIONABOUTSERVICESRESOURCESEVENTSNEWSCONTACT Welcome. NHS Resolution is an arm’s length body of the Department of Health and Social Care. We provide expertise to the NHS on resolving concerns and disputes fairly, sharing learning for improvement and preserving resources for patient care. Find out more. COVID-19 CLINICAL NEGLIGENCE PROTOCOL 2020 COVID-19 Clinical Negligence Protocol 2020. This new protocol outlines a best practice approach to litigation agreed between the Society of Clinical Injury Lawyers (SCIL), NHS Resolution and the patient safety charity Action against Medical Accidents (AvMA), with other signatories such as the Forum of Insurance Lawyers and the Associationof
GUIDE FOR HEALTHCARE PRACTITIONERS Guide for healthcare practitioners. Guide resource. This guide is aimed at healthcare practitioners whose employer or contracting body (referred to in this guide as ‘healthcare organisation’) has made contact with NHS Resolution’s Practitioner Performance Adviceservice.
CLINICAL NEGLIGENCE SCHEME FOR TRUSTS About. The Clinical Negligence Scheme for Trusts (CNST) handles all clinical negligence claims against member NHS bodies where the incident in question took place on or after 1 April 1995 (or when the body joined the scheme, if that is later). GENERAL PRACTICE INDEMNITY Rising indemnity costs have been an increasing source of concern for general practice for a number of years. In order to address the concern, and ensure general practice remains an attractive long-term career option, the Department of Health and Social Care recently introduced a more stable and affordable state indemnity scheme for thesystem.
MATERNITY INCENTIVE SCHEME HEALTHCARE PROFESSIONAL ALERT NOTICES What are HPANs? We are responsible for the management of the Healthcare Professional Alert Notices (HPANs) system. This is a system where notices are issued by us to inform NHS bodies and others about health professionals who may pose a significant risk of harm to patients, staff or the public.NADINE'S STORY
Nadine Montgomery presents her story that led to the landmark ruling on consent (Montgomery v Lanarkshire Health Board ). We have produced a short introduction to this video and also a video on the legal context of consent. Resource publication date: 16th December2019.
DR DENISE CHAFFER
Dr Denise Chaffer is a registered nurse and midwife and currently holds the post of Director of Safety and Learning at NHS Resolution. Her PhD is in health care leadership and she has a master’s degree in management and social care. She also has an first undergraduate degree and a higher education teaching qualification.HELEN VERNON
Helen is Chief Executive of NHS Resolution. After graduating in Law from Cambridge, Helen started her career in insurance and then moved to the Medical Defence Union (MDU) before joining NHS Resolution in 1998, becoming its Director of Claims in 2013 and Chief Executive in 2014. She has since led a shift in the organisation’s strategy to NHS RESOLUTION REAPPOINTS TWO NON-EXECUTIVE DIRECTORS TO NHS Resolution is delighted to announce that Nigel Trout has been reappointed as a Non-Executive Director following his first three-year term on our board. Nigel, who spent his career within the banking and professional services sectors, first joined the board of NHSResolution in April
NATIONAL GUIDANCE AND STANDARDS GMC Revalidation – help and guidance. GMC Standards and ethics guidance for doctors. Upholding professional standards in Wales (2015) – sets out the approach for addressing concerns about capability, performance and conduct for all doctors and dentists employed by Local Health Boards or other NHS organisations in Wales.CLAIMS MANAGEMENT
Claims resolved without the need for formal court proceedings are managed by our in-house teams. The overwhelming majority were resolved by negotiation in correspondence, in meetings between the parties, or using some form of alternative dispute resolution, including formal mediation. Claims Management structure chart. ADVICE FOR CLAIMANTS A claimant must issue their claim at court within three years of the alleged negligence taking place or within three years of becoming aware that something went wrong. Individuals that lack ‘capacity’ (under 18 years of age or without the mental ability to make the necessary decisions) are not subject to a limitation period. BUSINESS PLAN 2020/21 3 NHS Resolution Business plan 2020/21 Welcome from our Chair and Chief Executive Our direction This year, we have undertaken a refresh of our corporate strategy to take stock of where we are now and take into account changes and HEALTHCARE PROFESSIONAL ALERT NOTICES What are HPANs? We are responsible for the management of the Healthcare Professional Alert Notices (HPANs) system. This is a system where notices are issued by us to inform NHS bodies and others about health professionals who may pose a significant risk of harm to patients, staff or the public. EARLY NOTIFICATION SCHEME Please refer to our Safety and Learning responding to Covid-19 page for latest updates on the maternity incentive scheme and Early Notification scheme.. The NHS remains one of the safest healthcare systems in the world to give birth. However, avoidable errors within maternity still occur and can have devastating consequences for the child, their mother and their wider family, as well as the BEING FAIR - NHS RESOLUTION Being fair. A just and learning culture is the balance of fairness, justice, learning – and taking responsibility for actions. It is not about seeking to blame the individuals involved when care in the NHS goes wrong. It is also not about an absence of responsibility and accountability. Being fair sets out the argument for organisations CLAIMS REPORTING GUIDELINES Claims reporting guidelines. Guide resource. This document sets out the requirements for when and how a member should report a new claim to NHS Resolution. It also provides other useful information such as: what to expect once a claim has been reported and common definitions. RESOLUTION.NHS.UKWEB VIEW 2/9/2021 32621.25. 2/9/2021 29282.6. 2/8/2021 29140. 2/12/2021 28998.799999999999. 2/18/2021 27000. 2/26/2021 35640. 2/24/2021 105602.02. 2/24/2021 82800. 2/24/2021 445667.92 This website uses cookies to ensure you get the best experience on ourwebsite. Learn more
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Date: 17th May 2021
NHS RESOLUTION’S RESPONSE TO NHS ENGLAND AND NHS IMPROVEMENT’S SYSTEM OVERSIGHT FRAMEWORK 2021/22 CONSULTATION NHS Resolution have provided a supportive formal response to NHS England and NHS Improvement’s System Oversight Framework 2021/22 Consultation. Details of the response can be found here.Date: 7th May 2021
NEW GUIDE HELPS NHS TRUSTS IMPROVE PATIENT SAFETY BY LEARNING FROM CLINICAL NEGLIGENCE CLAIMS A new best practice guide helping trusts learn more from NHS negligence claims has been issued in the drive for better patient safety. With the cost of harm for clinical negligence claims from incidents in 2019/20 expected to cost the NHS £8.3 billion, theGetting …
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