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CSAT.
NICE JUSTICE FOR PROSECUTORS NICE Justice for Prosecutors: Standardizes how evidence is received and shared by providing a portal where law enforcement agencies can securely provide all digital evidence for cases electronically. Eliminates CDs, DVDs and USB drives that bog down your intake process. Digital evidence is automatically deposited into a digital casefolder.
NICE ANNOUNCES INTERACTIONS LIVE 2021 FEATURING TOM BRADY Hoboken, N.J., May 6, 2021 – NICE (Nasdaq: NICE) today announced Interactions Live, the world’s biggest customer experience-focused virtual event of the year.To be held on May 25-26, this next-gen event will provide best practices from leading brands and top marketing analysts to empower success in today’s constantly changing, digitalreality.
911 LOGGING RECORDER FOR EMS EMS 911 Logging Recorder and Quality Assurance Solutions. The heart of every strong, high-performing EMS operation is an outstanding contact center staffed with a team of dedicated communications specialists. Proper employee selection, training and quality control, coupled with the development and enforcement of policies and procedures are all NICE INVESTIGATE SIRAVIEW NICE Investigate SiraView View Multiple CCTV Video File Formats with a Single, Intuitive Interface. A decade ago, video evidence was a rarity. Today, it plays a NICE INTEGRATIONS WITH MICROSOFT TEAMS TO BE SHOWCASED AT Hoboken, N.J., November 8, 2019 – NICE (Nasdaq: NICE) today announced it will be showcasing how NICE's solutions work with Microsoft Teams to improve compliance during the Microsoft Ignite Conference which is taking place November 4-8, 2019 in Orlando, Florida. "We are especially thrilled to highlight our integration with Microsoft at the Microsoft Ignite Conference," said TM ABOUT NICE THE WORLD’S #ONE CLOUD CUSTOMER EXPERIENCE 3 4 Organizations operate in an Experience Economy: Where the ability to meet and exceed employee and customer expectations is the single most critical factor for success. ONLINE MACHINE LEARNING: AN INTRODUCTION Online machine learning, a well-established learning paradigm that has both theoretical and practical applications, has been studied in many research fields, including online anomaly detection, incremental NICE TRADING RECORDING (NTR) Comprehensive NICE Trading Recording (NTR) combines trading-floor and back-office recording to create the most comprehensive Compliance focused recording platform. TRANSFORMING EXPERIENCES TO BE EXTRAORDINARY AND NICE is the worldwide leading provider of software solutions enabling organizations to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions capture, analyze, and apply, in real time, insights from both structured and unstructured data. NICE solutions are used by over 25,000 organizations in more than 150 NICE ENLIGHTEN AI REAL-TIME AI CONVERSATIONAL GUIDANCE AND NICE Enlighten AI increases Customer Satisfaction and Employee Satisfaction both in real-time and post-interaction while providing clear, focused insights to deliver an immediate impact on your business. On average, our customers experience: 30%. Increase in.CSAT.
NICE JUSTICE FOR PROSECUTORS NICE Justice for Prosecutors: Standardizes how evidence is received and shared by providing a portal where law enforcement agencies can securely provide all digital evidence for cases electronically. Eliminates CDs, DVDs and USB drives that bog down your intake process. Digital evidence is automatically deposited into a digital casefolder.
NICE ANNOUNCES INTERACTIONS LIVE 2021 FEATURING TOM BRADY Hoboken, N.J., May 6, 2021 – NICE (Nasdaq: NICE) today announced Interactions Live, the world’s biggest customer experience-focused virtual event of the year.To be held on May 25-26, this next-gen event will provide best practices from leading brands and top marketing analysts to empower success in today’s constantly changing, digitalreality.
911 LOGGING RECORDER FOR EMS EMS 911 Logging Recorder and Quality Assurance Solutions. The heart of every strong, high-performing EMS operation is an outstanding contact center staffed with a team of dedicated communications specialists. Proper employee selection, training and quality control, coupled with the development and enforcement of policies and procedures are all NICE INVESTIGATE SIRAVIEW NICE Investigate SiraView View Multiple CCTV Video File Formats with a Single, Intuitive Interface. A decade ago, video evidence was a rarity. Today, it plays a NICE INTEGRATIONS WITH MICROSOFT TEAMS TO BE SHOWCASED AT Hoboken, N.J., November 8, 2019 – NICE (Nasdaq: NICE) today announced it will be showcasing how NICE's solutions work with Microsoft Teams to improve compliance during the Microsoft Ignite Conference which is taking place November 4-8, 2019 in Orlando, Florida. "We are especially thrilled to highlight our integration with Microsoft at the Microsoft Ignite Conference," said TM ABOUT NICE THE WORLD’S #ONE CLOUD CUSTOMER EXPERIENCE 3 4 Organizations operate in an Experience Economy: Where the ability to meet and exceed employee and customer expectations is the single most critical factor for success. ONLINE MACHINE LEARNING: AN INTRODUCTION Online machine learning, a well-established learning paradigm that has both theoretical and practical applications, has been studied in many research fields, including online anomaly detection, incremental NICE TRADING RECORDING (NTR) Comprehensive NICE Trading Recording (NTR) combines trading-floor and back-office recording to create the most comprehensive Compliance focused recording platform. NICE ENLIGHTEN AI REAL-TIME AI CONVERSATIONAL GUIDANCE AND NICE Enlighten AI increases Customer Satisfaction and Employee Satisfaction both in real-time and post-interaction while providing clear, focused insights to deliver an immediate impact on your business. On average, our customers experience: 30%. Increase in.CSAT.
PUBLIC SAFETY SOLUTIONS Get it right with NICE . We help bring all your public safety data together, filtering out the background noise, connecting the dots, and shedding light on their overall significance. Our solutions empower you to make the necessary decisions, improve safety and enhance capabilities - whilst keeping a complete audit trail for complianceand
NEXIDIA INTERACTION ANALYTICS Every interaction your customer has with your contact center has the potential to drive organizational change – to create better customer experiences, increase loyalty, lower costs, improve sales effectiveness, improve agent behavioral and regulatory compliance, and more. Nexidia Analytics provides the tools and experience to uncoverinsights
NICE INVESTIGATE SIRAVIEW NICE Investigate SiraView View Multiple CCTV Video File Formats with a Single, Intuitive Interface. A decade ago, video evidence was a rarity. Today, it plays a 3 WAYS TO USE REAL-TIME INTERACTION GUIDANCE FOR SERVICE Three Ways to Use Real-Time Interaction Guidance for Customer Service Excellence. Contact center agents are challenged with an overwhelming number of tools and applications to manage while trying to maintain a consistently positive customer experience outcome. NICE REVOLUTIONIZES CONTACT CENTER RECORDING WITH THE NICE Revolutionizes Contact Center Recording with the Launch of InterACT, the Industry’s Only AI-Powered Agile Recording Solution NICE’s next-gen AI-powered recording solution, with its microservices-based cloud architecture, takes scalability, security and flexibility to new heights while supporting a paced migration tothe cloud and CXone
LEICESTERSHIRE POLICE DEPLOYS NICE INVESTIGATE Hoboken, N.J., June 3, 2021 – NICE (Nasdaq: NICE) today announced that the United Kingdom’s Leicestershire Police is deploying the NICE Investigate Digital Investigation and Digital Evidence Management solution across its force of 1,800 officers, following a successful pilot test. Leicestershire Police will use NICE Investigate to digitally transform processes around collecting, analyzing SEE A DEMO | NICE PUBLIC SAFETY Let us walk you through NICE software to show you how we can help you better understand, improve and future-proof your operations. Speak with a NICE Specialist about your specific needs and get a front-row seat to a better tomorrow. Fill out the form, or give us a call at1-551-256-5000.
WORK FROM MASTERY, NOT FOR MASTERY As many corporations continue to work from home, there is increased demand to maximize solution productivity and effectiveness. When it comes to workforce management, there’s a two-sided imperative: keep the workforce engaged and happy and, at the same time, increase customer satisfaction while cultivating brand loyalty. NICE INTEGRATIONS WITH MICROSOFT TEAMS TO BE SHOWCASED AT Hoboken, N.J., November 8, 2019 – NICE (Nasdaq: NICE) today announced it will be showcasing how NICE's solutions work with Microsoft Teams to improve compliance during the Microsoft Ignite Conference which is taking place November 4-8, 2019 in Orlando, Florida. "We are especially thrilled to highlight our integration with Microsoft at the Microsoft Ignite Conference," said TRANSFORMING EXPERIENCES TO BE EXTRAORDINARY AND NICE is the worldwide leading provider of software solutions enabling organizations to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions capture, analyze, and apply, in real time, insights from both structured and unstructured data. NICE solutions are used by over 25,000 organizations in more than 150 NICE ENLIGHTEN AI REAL-TIME AI CONVERSATIONAL GUIDANCE AND NICE Enlighten AI increases Customer Satisfaction and Employee Satisfaction both in real-time and post-interaction while providing clear, focused insights to deliver an immediate impact on your business. On average, our customers experience: 30%. Increase in.CSAT.
NICE JUSTICE FOR PROSECUTORS NICE Justice for Prosecutors: Standardizes how evidence is received and shared by providing a portal where law enforcement agencies can securely provide all digital evidence for cases electronically. Eliminates CDs, DVDs and USB drives that bog down your intake process. Digital evidence is automatically deposited into a digital casefolder.
NICE ANNOUNCES INTERACTIONS LIVE 2021 FEATURING TOM BRADY Hoboken, N.J., May 6, 2021 – NICE (Nasdaq: NICE) today announced Interactions Live, the world’s biggest customer experience-focused virtual event of the year.To be held on May 25-26, this next-gen event will provide best practices from leading brands and top marketing analysts to empower success in today’s constantly changing, digitalreality.
911 LOGGING RECORDER FOR EMS EMS 911 Logging Recorder and Quality Assurance Solutions. The heart of every strong, high-performing EMS operation is an outstanding contact center staffed with a team of dedicated communications specialists. Proper employee selection, training and quality control, coupled with the development and enforcement of policies and procedures are all NICE INVESTIGATE SIRAVIEW NICE Investigate SiraView View Multiple CCTV Video File Formats with a Single, Intuitive Interface. A decade ago, video evidence was a rarity. Today, it plays a NICE INTEGRATIONS WITH MICROSOFT TEAMS TO BE SHOWCASED AT Hoboken, N.J., November 8, 2019 – NICE (Nasdaq: NICE) today announced it will be showcasing how NICE's solutions work with Microsoft Teams to improve compliance during the Microsoft Ignite Conference which is taking place November 4-8, 2019 in Orlando, Florida. "We are especially thrilled to highlight our integration with Microsoft at the Microsoft Ignite Conference," said TM ABOUT NICE THE WORLD’S #ONE CLOUD CUSTOMER EXPERIENCE 3 4 Organizations operate in an Experience Economy: Where the ability to meet and exceed employee and customer expectations is the single most critical factor for success. ONLINE MACHINE LEARNING: AN INTRODUCTION Online machine learning, a well-established learning paradigm that has both theoretical and practical applications, has been studied in many research fields, including online anomaly detection, incremental NICE TRADING RECORDING (NTR) Comprehensive NICE Trading Recording (NTR) combines trading-floor and back-office recording to create the most comprehensive Compliance focused recording platform. TRANSFORMING EXPERIENCES TO BE EXTRAORDINARY AND NICE is the worldwide leading provider of software solutions enabling organizations to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions capture, analyze, and apply, in real time, insights from both structured and unstructured data. NICE solutions are used by over 25,000 organizations in more than 150 NICE ENLIGHTEN AI REAL-TIME AI CONVERSATIONAL GUIDANCE AND NICE Enlighten AI increases Customer Satisfaction and Employee Satisfaction both in real-time and post-interaction while providing clear, focused insights to deliver an immediate impact on your business. On average, our customers experience: 30%. Increase in.CSAT.
NICE JUSTICE FOR PROSECUTORS NICE Justice for Prosecutors: Standardizes how evidence is received and shared by providing a portal where law enforcement agencies can securely provide all digital evidence for cases electronically. Eliminates CDs, DVDs and USB drives that bog down your intake process. Digital evidence is automatically deposited into a digital casefolder.
NICE ANNOUNCES INTERACTIONS LIVE 2021 FEATURING TOM BRADY Hoboken, N.J., May 6, 2021 – NICE (Nasdaq: NICE) today announced Interactions Live, the world’s biggest customer experience-focused virtual event of the year.To be held on May 25-26, this next-gen event will provide best practices from leading brands and top marketing analysts to empower success in today’s constantly changing, digitalreality.
911 LOGGING RECORDER FOR EMS EMS 911 Logging Recorder and Quality Assurance Solutions. The heart of every strong, high-performing EMS operation is an outstanding contact center staffed with a team of dedicated communications specialists. Proper employee selection, training and quality control, coupled with the development and enforcement of policies and procedures are all NICE INVESTIGATE SIRAVIEW NICE Investigate SiraView View Multiple CCTV Video File Formats with a Single, Intuitive Interface. A decade ago, video evidence was a rarity. Today, it plays a NICE INTEGRATIONS WITH MICROSOFT TEAMS TO BE SHOWCASED AT Hoboken, N.J., November 8, 2019 – NICE (Nasdaq: NICE) today announced it will be showcasing how NICE's solutions work with Microsoft Teams to improve compliance during the Microsoft Ignite Conference which is taking place November 4-8, 2019 in Orlando, Florida. "We are especially thrilled to highlight our integration with Microsoft at the Microsoft Ignite Conference," said TM ABOUT NICE THE WORLD’S #ONE CLOUD CUSTOMER EXPERIENCE 3 4 Organizations operate in an Experience Economy: Where the ability to meet and exceed employee and customer expectations is the single most critical factor for success. ONLINE MACHINE LEARNING: AN INTRODUCTION Online machine learning, a well-established learning paradigm that has both theoretical and practical applications, has been studied in many research fields, including online anomaly detection, incremental NICE TRADING RECORDING (NTR) Comprehensive NICE Trading Recording (NTR) combines trading-floor and back-office recording to create the most comprehensive Compliance focused recording platform. NICE ENLIGHTEN AI REAL-TIME AI CONVERSATIONAL GUIDANCE AND NICE Enlighten AI increases Customer Satisfaction and Employee Satisfaction both in real-time and post-interaction while providing clear, focused insights to deliver an immediate impact on your business. On average, our customers experience: 30%. Increase in.CSAT.
PUBLIC SAFETY SOLUTIONS Get it right with NICE . We help bring all your public safety data together, filtering out the background noise, connecting the dots, and shedding light on their overall significance. Our solutions empower you to make the necessary decisions, improve safety and enhance capabilities - whilst keeping a complete audit trail for complianceand
NEXIDIA INTERACTION ANALYTICS Every interaction your customer has with your contact center has the potential to drive organizational change – to create better customer experiences, increase loyalty, lower costs, improve sales effectiveness, improve agent behavioral and regulatory compliance, and more. Nexidia Analytics provides the tools and experience to uncoverinsights
NICE INVESTIGATE SIRAVIEW NICE Investigate SiraView View Multiple CCTV Video File Formats with a Single, Intuitive Interface. A decade ago, video evidence was a rarity. Today, it plays a 3 WAYS TO USE REAL-TIME INTERACTION GUIDANCE FOR SERVICE Three Ways to Use Real-Time Interaction Guidance for Customer Service Excellence. Contact center agents are challenged with an overwhelming number of tools and applications to manage while trying to maintain a consistently positive customer experience outcome. NICE REVOLUTIONIZES CONTACT CENTER RECORDING WITH THE NICE Revolutionizes Contact Center Recording with the Launch of InterACT, the Industry’s Only AI-Powered Agile Recording Solution NICE’s next-gen AI-powered recording solution, with its microservices-based cloud architecture, takes scalability, security and flexibility to new heights while supporting a paced migration tothe cloud and CXone
LEICESTERSHIRE POLICE DEPLOYS NICE INVESTIGATE Hoboken, N.J., June 3, 2021 – NICE (Nasdaq: NICE) today announced that the United Kingdom’s Leicestershire Police is deploying the NICE Investigate Digital Investigation and Digital Evidence Management solution across its force of 1,800 officers, following a successful pilot test. Leicestershire Police will use NICE Investigate to digitally transform processes around collecting, analyzing SEE A DEMO | NICE PUBLIC SAFETY Let us walk you through NICE software to show you how we can help you better understand, improve and future-proof your operations. Speak with a NICE Specialist about your specific needs and get a front-row seat to a better tomorrow. Fill out the form, or give us a call at1-551-256-5000.
WORK FROM MASTERY, NOT FOR MASTERY As many corporations continue to work from home, there is increased demand to maximize solution productivity and effectiveness. When it comes to workforce management, there’s a two-sided imperative: keep the workforce engaged and happy and, at the same time, increase customer satisfaction while cultivating brand loyalty. NICE INTEGRATIONS WITH MICROSOFT TEAMS TO BE SHOWCASED AT Hoboken, N.J., November 8, 2019 – NICE (Nasdaq: NICE) today announced it will be showcasing how NICE's solutions work with Microsoft Teams to improve compliance during the Microsoft Ignite Conference which is taking place November 4-8, 2019 in Orlando, Florida. "We are especially thrilled to highlight our integration with Microsoft at the Microsoft Ignite Conference," said PUBLIC SAFETY SOLUTIONS Get it right with NICE . We help bring all your public safety data together, filtering out the background noise, connecting the dots, and shedding light on their overall significance. Our solutions empower you to make the necessary decisions, improve safety and enhance capabilities - whilst keeping a complete audit trail for complianceand
INTERACTIONS LIVE 2021 Digital Customer Experience. How Anhueser-Busch Uses CXone Digital Insights to Be "Always On" - Anheuser-Busch Hear how the Anheuser-Busch team made 2020 a success by implementing new digital channels to meet their customers where they prefer, and used Interaction Analytics data to enhance long term consumer relationships and create lasting impressions across any channel. NICE JUSTICE FOR PROSECUTORS NICE Justice for Prosecutors: Standardizes how evidence is received and shared by providing a portal where law enforcement agencies can securely provide all digital evidence for cases electronically. Eliminates CDs, DVDs and USB drives that bog down your intake process. Digital evidence is automatically deposited into a digital casefolder.
NICE ANNOUNCES INTERACTIONS LIVE 2021 FEATURING TOM BRADY Hoboken, N.J., May 6, 2021 – NICE (Nasdaq: NICE) today announced Interactions Live, the world’s biggest customer experience-focused virtual event of the year.To be held on May 25-26, this next-gen event will provide best practices from leading brands and top marketing analysts to empower success in today’s constantly changing, digitalreality.
CX IDOL 2020 CELEBRATING CUSTOMER SERVICE EXCELLENCE CX Idol 2020 Celebrating Customer Service Excellence. Celebrating Customer Services. Agents in Times of Crisis. Customer services agents across the globe are proving to be worth their weight in gold as they work to solve complex customer challenges. Recognizing the invaluable service they provide, either from their home-based or within thePARTNERS PORTAL
The NICE Business Partner Program is comprehensive, yet simple to operate, covering the key elements of planning, selling, and supporting the extensive range of NICE solutions. Key features include: Multiple tiers (Silver, Gold and Platinum) that recognize your sales generation from investments in NICE solutions. NICE INTEGRATIONS WITH MICROSOFT TEAMS TO BE SHOWCASED AT Hoboken, N.J., November 8, 2019 – NICE (Nasdaq: NICE) today announced it will be showcasing how NICE's solutions work with Microsoft Teams to improve compliance during the Microsoft Ignite Conference which is taking place November 4-8, 2019 in Orlando, Florida. "We are especially thrilled to highlight our integration with Microsoft at the Microsoft Ignite Conference," said TM ABOUT NICE THE WORLD’S #ONE CLOUD CUSTOMER EXPERIENCE 3 4 Organizations operate in an Experience Economy: Where the ability to meet and exceed employee and customer expectations is the single most critical factor for success. ONLINE MACHINE LEARNING: AN INTRODUCTION Online machine learning, a well-established learning paradigm that has both theoretical and practical applications, has been studied in many research fields, including online anomaly detection, incremental NICE INTRODUCES NEXT GENERATION OF DESKTOP ACTIVITY NICE Systems (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people andassets.
PUBLIC SAFETY SOLUTIONS Get it right with NICE . We help bring all your public safety data together, filtering out the background noise, connecting the dots, and shedding light on their overall significance. Our solutions empower you to make the necessary decisions, improve safety and enhance capabilities - whilst keeping a complete audit trail for complianceand
INTERACTIONS LIVE 2021 Digital Customer Experience. How Anhueser-Busch Uses CXone Digital Insights to Be "Always On" - Anheuser-Busch Hear how the Anheuser-Busch team made 2020 a success by implementing new digital channels to meet their customers where they prefer, and used Interaction Analytics data to enhance long term consumer relationships and create lasting impressions across any channel. NICE JUSTICE FOR PROSECUTORS NICE Justice for Prosecutors: Standardizes how evidence is received and shared by providing a portal where law enforcement agencies can securely provide all digital evidence for cases electronically. Eliminates CDs, DVDs and USB drives that bog down your intake process. Digital evidence is automatically deposited into a digital casefolder.
NICE ANNOUNCES INTERACTIONS LIVE 2021 FEATURING TOM BRADY Hoboken, N.J., May 6, 2021 – NICE (Nasdaq: NICE) today announced Interactions Live, the world’s biggest customer experience-focused virtual event of the year.To be held on May 25-26, this next-gen event will provide best practices from leading brands and top marketing analysts to empower success in today’s constantly changing, digitalreality.
CX IDOL 2020 CELEBRATING CUSTOMER SERVICE EXCELLENCE CX Idol 2020 Celebrating Customer Service Excellence. Celebrating Customer Services. Agents in Times of Crisis. Customer services agents across the globe are proving to be worth their weight in gold as they work to solve complex customer challenges. Recognizing the invaluable service they provide, either from their home-based or within thePARTNERS PORTAL
The NICE Business Partner Program is comprehensive, yet simple to operate, covering the key elements of planning, selling, and supporting the extensive range of NICE solutions. Key features include: Multiple tiers (Silver, Gold and Platinum) that recognize your sales generation from investments in NICE solutions. NICE INTEGRATIONS WITH MICROSOFT TEAMS TO BE SHOWCASED AT Hoboken, N.J., November 8, 2019 – NICE (Nasdaq: NICE) today announced it will be showcasing how NICE's solutions work with Microsoft Teams to improve compliance during the Microsoft Ignite Conference which is taking place November 4-8, 2019 in Orlando, Florida. "We are especially thrilled to highlight our integration with Microsoft at the Microsoft Ignite Conference," said TM ABOUT NICE THE WORLD’S #ONE CLOUD CUSTOMER EXPERIENCE 3 4 Organizations operate in an Experience Economy: Where the ability to meet and exceed employee and customer expectations is the single most critical factor for success. ONLINE MACHINE LEARNING: AN INTRODUCTION Online machine learning, a well-established learning paradigm that has both theoretical and practical applications, has been studied in many research fields, including online anomaly detection, incremental NICE INTRODUCES NEXT GENERATION OF DESKTOP ACTIVITY NICE Systems (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people andassets.
NICE EMPLOYEE ENGAGEMENT MANAGER NICE Employee Engagement Manager (EEM) is a key component of the NICE Intelligent WFM Suite. , a full-lifecycle WFM offering, which delivers intelligent automation solutions to the WFM domain of intraday management. EEM automatically optimizes staffing after WFM schedules are published, both intraday and up to several weeks into the future.NICE INVESTIGATE
Learn more about how the NICE Investigate Digital Investigation and Evidence Management software solution automates the collection , analysis and sharing of evidence. “Investigators today face some tough challenges: collecting and securely sharing potential evidence is surprisingly manual and time-consuming while analyzing thedisparate
AWARDS | NICE
View all of NICE System's Solutions awards. LEICESTERSHIRE POLICE DEPLOYS NICE INVESTIGATE Hoboken, N.J., June 3, 2021 – NICE (Nasdaq: NICE) today announced that the United Kingdom’s Leicestershire Police is deploying the NICE Investigate Digital Investigation and Digital Evidence Management solution across its force of 1,800 officers, following a successful pilot test. Leicestershire Police will use NICE Investigate to digitally transform processes around collecting, analyzing REAL-TIME SPEECH ANALYTICS NICE Real-Time Speech Analytics automatically captures and analyzes the entire customer interaction as it unfolds to uncover insights and opportunities hidden between the lines. Within seconds, a tailored next-best-action guidance message appears on the desktop of the agenthandling the call.
WORK FROM MASTERY, NOT FOR MASTERY As many corporations continue to work from home, there is increased demand to maximize solution productivity and effectiveness. When it comes to workforce management, there’s a two-sided imperative: keep the workforce engaged and happy and, at the same time, increase customer satisfaction while cultivating brand loyalty. CXONE CRM INTEGRATIONS With these seamless, bidirectional CXone CRM integrations, you’ll increase agent efficiency and independence by delivering a real-time 360-degree view of the customer. Synchronize - customer data and history. Streamline - contact handling. Track - calls automatically in your CRM. Simplify - omnichannel contact handling.CXONE RECORDING
CXone Recording eliminates the need to manage your organizations complex IT infrastructure and technologies. The most complete and flexible solution on the market, CXone Recording offers an unparalleled ability to record voice interactions and agents screens that is integrated with CXone. Part of a strong suite of best-in-classsolutions, CXone
DEPLOYMENT ENGINEER
Deployment Engineer DescriiptionThe Nexidia Deployment Engineer is responsible for planning, documenting, and deploying Nexidia’s software suite into hosted and on premise environments. Additionally, the DE has excellent troubleshooting abilities, can learn new concepts and technologies rapidly, is self motivated, and possesses excellent communications skills, both written and verbal.DROR BATTAT
Dror Battat has been with NICE for over 20 years, and serves as our Vice President of Managed Services overseeing Managed and Advanced Value Realization Services. Over the years, he has quarterbacked and lead many successful R&D, product design, product roadmap, and business operation initiatives. Today, Dror’s leadership and cross-organizational expertise provide excellent guidance to our TRANSFORMING EXPERIENCES TO BE EXTRAORDINARY AND NICE is the worldwide leading provider of software solutions enabling organizations to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions capture, analyze, and apply, in real time, insights from both structured and unstructured data. NICE solutions are used by over 25,000 organizations in more than 150 NICE EMPLOYEE ENGAGEMENT MANAGER NICE Employee Engagement Manager. Delivering Intelligent WFM Solutions for Intraday Management NICE Employee Engagement Manager (EEM) is a key component of the NICE Intelligent WFM Suite TM, a full-lifecycle WFM offering, which delivers intelligent automation solutions to the WFM domain of intraday management.EEM automatically optimizes staffing after WFM schedules are published, both intraday AUDIO & RECORDING MANAGEMENT Audio, Screen & Text-to-911 Recording The Power of Unified Multimedia Call Logging Software System NICE Recording is the most powerful call logging software solution available today, specifically designed to meet the mission-critical needs of the Public Safety emergency communications environment. PUBLIC SAFETY SOLUTIONS Public Safety Solutions Today's Public Safety organizations are facing a tsunami of data. There is a deluge of internal and external data from a growing network of unconnected sources and it’s growing.PARTNERS PORTAL
Partner Resources Overview Business Partner Program. The NICE Business Partner Program is comprehensive, yet simple to operate, covering the key elements of planning, selling, and supporting the extensive rangeof NICE solutions.
NICE JUSTICE FOR PROSECUTORS NICE Justice for Prosecutors Digitally Transform Your Evidence Management. Today, digital evidence is one of your prosecutor office’s biggest pain points. TM ABOUT NICE THE WORLD’S #ONE CLOUD CUSTOMER EXPERIENCE 3 4 Organizations operate in an Experience Economy: Where the ability to meet and exceed employee and customer expectations is the single most critical factor for success. NICE INTRODUCES NEXT GENERATION OF DESKTOP ACTIVITYNICE CONCENTRIX 4NICE IVRNICE REAL TIME CLIENTNICE TECHNOLOGYWFM NICE NICE Systems (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people andassets.
UNDERSTANDING THE GDPR CALL RECORDING RULES GDPR has changed the landscape of the Regulated Information Protection Act. Here is the complete guide to GDPR regard to call recordings andcall centers.
PUNE | NICE
Spotlights. Nothing can fetch more limelight that growing from 0 to 400 employees in just 13 months. And with a successful launch of a lively Phase 1 office in Jan 2016 to Phase 2 office within a few months in May 2016, to all the happening celebrations from family days to children's day to women's day, the NICE Annual Event – ONE year celebration has been another feather in NICE Pune's hat. TRANSFORMING EXPERIENCES TO BE EXTRAORDINARY AND NICE is the worldwide leading provider of software solutions enabling organizations to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions capture, analyze, and apply, in real time, insights from both structured and unstructured data. NICE solutions are used by over 25,000 organizations in more than 150 NICE EMPLOYEE ENGAGEMENT MANAGER NICE Employee Engagement Manager. Delivering Intelligent WFM Solutions for Intraday Management NICE Employee Engagement Manager (EEM) is a key component of the NICE Intelligent WFM Suite TM, a full-lifecycle WFM offering, which delivers intelligent automation solutions to the WFM domain of intraday management.EEM automatically optimizes staffing after WFM schedules are published, both intraday AUDIO & RECORDING MANAGEMENT Audio, Screen & Text-to-911 Recording The Power of Unified Multimedia Call Logging Software System NICE Recording is the most powerful call logging software solution available today, specifically designed to meet the mission-critical needs of the Public Safety emergency communications environment. PUBLIC SAFETY SOLUTIONS Public Safety Solutions Today's Public Safety organizations are facing a tsunami of data. There is a deluge of internal and external data from a growing network of unconnected sources and it’s growing.PARTNERS PORTAL
Partner Resources Overview Business Partner Program. The NICE Business Partner Program is comprehensive, yet simple to operate, covering the key elements of planning, selling, and supporting the extensive rangeof NICE solutions.
NICE JUSTICE FOR PROSECUTORS NICE Justice for Prosecutors Digitally Transform Your Evidence Management. Today, digital evidence is one of your prosecutor office’s biggest pain points. TM ABOUT NICE THE WORLD’S #ONE CLOUD CUSTOMER EXPERIENCE 3 4 Organizations operate in an Experience Economy: Where the ability to meet and exceed employee and customer expectations is the single most critical factor for success. NICE INTRODUCES NEXT GENERATION OF DESKTOP ACTIVITYNICE CONCENTRIX 4NICE IVRNICE REAL TIME CLIENTNICE TECHNOLOGYWFM NICE NICE Systems (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people andassets.
UNDERSTANDING THE GDPR CALL RECORDING RULES GDPR has changed the landscape of the Regulated Information Protection Act. Here is the complete guide to GDPR regard to call recordings andcall centers.
PUNE | NICE
Spotlights. Nothing can fetch more limelight that growing from 0 to 400 employees in just 13 months. And with a successful launch of a lively Phase 1 office in Jan 2016 to Phase 2 office within a few months in May 2016, to all the happening celebrations from family days to children's day to women's day, the NICE Annual Event – ONE year celebration has been another feather in NICE Pune's hat. NICE - CUSTOMER EXPERIENCE NICE is the worldwide leader of software solutions that deliver strategic insights to improve customer experience and business results. Our solutions are used by 25,000 customers in more than 150 countries. Customers include over 80 of the Fortune 100 companies. The NICE portfolio includes a number of compelling solutions that willhelp you
NICE ENLIGHTEN AI REAL-TIME AI CONVERSATIONAL GUIDANCE AND NICE Enlighten AI increases Customer Satisfaction and Employee Satisfaction both in real-time and post-interaction while providing clear, focused insights to deliver an immediate impact on your business. On average, our customers experience: 30%. Increase in.CSAT.
PUBLIC SAFETY SOLUTIONS Get it right with NICE . We help bring all your public safety data together, filtering out the background noise, connecting the dots, and shedding light on their overall significance. Our solutions empower you to make the necessary decisions, improve safety and enhance capabilities - whilst keeping a complete audit trail for complianceand
AUDIO & RECORDING MANAGEMENT Audio, Screen & Text-to-911 Recording The Power of Unified Multimedia Call Logging Software System NICE Recording is the most powerful call logging software solution available today, specifically designed to meet the mission-critical needs of the Public Safety emergency communications environment. CX IDOL 2020 CELEBRATING CUSTOMER SERVICE EXCELLENCE CX Idol 2020 Celebrating Customer Service Excellence. Celebrating Customer Services. Agents in Times of Crisis. Customer services agents across the globe are proving to be worth their weight in gold as they work to solve complex customer challenges. Recognizing the invaluable service they provide, either from their home-based or within theCXONE RECORDING
CXone Recording eliminates the need to manage your organizations complex IT infrastructure and technologies. The most complete and flexible solution on the market, CXone Recording offers an unparalleled ability to record voice interactions and agents screens that is integrated with CXone. Part of a strong suite of best-in-classsolutions, CXone
CXONE OMNICHANNEL ROUTING CXone Omnichannel Routing is a contact routing and interaction management suite that empowers your agents to positively and productively interact with customers in any channel. Gain business flexibility by quickly deploying agents anytime, anywhere for maximum operational flexibility, and by implementing routing and interactivevoice response
TECHNICAL VALIDATION ENGINEER/TESTER JOB SUMMARY The Technical Validation Engineer provides quality assurance and technical support functions in support of ongoing technical operations. Role requires frequent night and weekend work, as system maintenance often occurs outside of normal business hours. ESSENTIAL DUTIES AND RESPONSIBILITIES Under minimal supervision, perform system testing and validation as part of DIRECTOR OF ENGINEERING NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the 100 largest corporations in the world, to deliver extraordinary customer expe DIRECTOR, CLOUD ITSM Director, Cloud ITSM. Summary. At NICE CXone, we know that with the right people, anything is possible. The quality, integrity, and commitment of our employees are key to our grow NICE is closely monitoring events related to COVID-19. To learn more regarding our COVID-19 Readiness and Response, click here.__
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YOUR REPUTATION IS SAFE WITH US Too good to be true? Not at all. In fact, over 25,000 customers, including more than 85 of the Fortune 100 companies, use NICE. Here are some examples » HEAR IT FROM THE EXPERTS. NICE POSITIONED AS LEADER IN ALL DOMAINSReport
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