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BEST PRACTICES IN DATA MINING: THE SECOND FIVEAUTHOR: JIM WHEATON Jim Wheaton is a cofounder/principal at Wheaton Group, a Chicago-based data management, data mining, and decision sciences practice. The firm also offers full list processing capabilities through its Daystar Wheaton Group affiliate. BEST PRACTICES IN RETURNS MANAGEMENT Not only are returns a drain on profitability, they are also highly inefficient. Returns typically require additional handling from many resources, including distribution, warehouse operations, customer service, finance and even sales and marketing 10 ECOMMERCE FULFILLMENT TRENDS TO PURSUE IN 2021 The past year redefined how Americans shop. What does that mean for ecommerce fulfillment? Here are 10 key areas to pursue in 2021. FIVE TRENDS TO DRIVE DIRECT MARKETING Marketing productivity is down, and marketing resistance is up. It's tough to disagree with the statements that Craig Wood, group president of marketing research firm/consultancy Yankelovich, made in the beginning of his luncheon keynote speech at the Kansas City Direct Marketing Days on March 7. REPORT: HOW MALLS CAN REINVENT THEMSELVES TO SURVIVE Mall owners should be looking at a variety of alternative tenants in order to drive traffic and keep their investments vital as more retail stores shutter and pandemic restrictions remain, according to a new report from Placer.ai. SEVEN WAYS TO IMPROVE RETURNS PROCESSING Everyone knows that a positive shopping experience increases the likelihood that a customer will purchase again. Returns processing is a customer contact point and as such can provide you with a competitive edge, so long as you handle it properly. That HOW SEO MYTHS CAN COST YOU Every day a new search engine optimization myth is born; unfortunately, not every day does an old myth die off. I'm going to do my part in fighting this menace and spreading the truth -- by exposing some of the more insidious myths in this very article 15 CONSIDERATIONS FOR ECOMMERCE FULFILLMENT CENTER SPACE As you define your company’s ecommerce fulfillment center and distribution requirements for the future, not only do you have to accurately plan your space needs but find a facility that meets most of your requirements needed for growth. HOW TO PLAN FOR RELOCATING AN ECOMMERCE FULFILLMENT CENTERSEE MORE ON MULTICHANNELMERCHANT.COM HOME PAGE - MULTICHANNEL MERCHANTECOMMERCEMARKETINGOPERATIONS & FULFILLMENTRESOURCE CENTERMARKETPLACESMOBILE Multichannel Merchant reaches top omnichannel, retail, & ecommerce decision-makers responsible for management, marketing, ecommerce &operations.
BEST PRACTICES IN DATA MINING: THE SECOND FIVEAUTHOR: JIM WHEATON Jim Wheaton is a cofounder/principal at Wheaton Group, a Chicago-based data management, data mining, and decision sciences practice. The firm also offers full list processing capabilities through its Daystar Wheaton Group affiliate. BEST PRACTICES IN RETURNS MANAGEMENT Not only are returns a drain on profitability, they are also highly inefficient. Returns typically require additional handling from many resources, including distribution, warehouse operations, customer service, finance and even sales and marketing 10 ECOMMERCE FULFILLMENT TRENDS TO PURSUE IN 2021 The past year redefined how Americans shop. What does that mean for ecommerce fulfillment? Here are 10 key areas to pursue in 2021. FIVE TRENDS TO DRIVE DIRECT MARKETING Marketing productivity is down, and marketing resistance is up. It's tough to disagree with the statements that Craig Wood, group president of marketing research firm/consultancy Yankelovich, made in the beginning of his luncheon keynote speech at the Kansas City Direct Marketing Days on March 7. REPORT: HOW MALLS CAN REINVENT THEMSELVES TO SURVIVE Mall owners should be looking at a variety of alternative tenants in order to drive traffic and keep their investments vital as more retail stores shutter and pandemic restrictions remain, according to a new report from Placer.ai. SEVEN WAYS TO IMPROVE RETURNS PROCESSING Everyone knows that a positive shopping experience increases the likelihood that a customer will purchase again. Returns processing is a customer contact point and as such can provide you with a competitive edge, so long as you handle it properly. That HOW SEO MYTHS CAN COST YOU Every day a new search engine optimization myth is born; unfortunately, not every day does an old myth die off. I'm going to do my part in fighting this menace and spreading the truth -- by exposing some of the more insidious myths in this very article 15 CONSIDERATIONS FOR ECOMMERCE FULFILLMENT CENTER SPACE As you define your company’s ecommerce fulfillment center and distribution requirements for the future, not only do you have to accurately plan your space needs but find a facility that meets most of your requirements needed for growth. HOW TO PLAN FOR RELOCATING AN ECOMMERCE FULFILLMENT CENTERSEE MORE ON MULTICHANNELMERCHANT.COM 8 WAYS THE RETAIL LANDSCAPE MAY CHANGE AFTER CORONAVIRUS The world is a different place than it was just a month ago. As companies try to maintain their business and stay afloat, many are wondering about the long-term impact of coronavirus on the retail andecommerce industry.
RELAXING OF AMAZON FBA STORAGE RULES, EXPLAINED 23 hours ago · Last fall, Amazon imposed a limit of 200 units on new 3P sellers using its FBA service, in response to the pandemic’s effect on its sales volume and capacity. Amazon wanted to get ahead of storage issues before the holiday rush, and many sellers were forcedto
USPS POSTMASTER DEJOY FACING FBI INVESTIGATION The Federal Bureau of Investigation has launched an investigation into past political fundraising efforts of Louis DeJoy, the embattled Postmaster General of the U.S. Postal Service, raising the volume of Democratic calls for his ouster even as he works to enact major postal reforms.. This follows a 2020 investigative report from the Washington Post which alleged DeJoy pressured 10 ECOMMERCE FULFILLMENT TRENDS TO PURSUE IN 2021 The past year redefined how Americans shop. What does that mean for ecommerce fulfillment? Here are 10 key areas to pursue in 2021. TWO COMPANIES BRING GROCERY DELIVERY AND PICKUP TO THE Employers across the Carolinas can soon offer the simplicity of Personal Shoppers and convenient grocery delivery to their employees as companies return to the office DURHAM, NC, June 9, 2021 – QuickCollect Solutions, powered by Bell and Howell, POST DISRUPTION, ECOMMERCE MARKETPLACES ARE HERE TO STAY An ocean of ink has been written about COVID-19’s impact on ecommerce, an endless stream of op-eds, surveys and analyses on how industries have shifted irreversibly to digital. THEOREM ANTICIPATES FUTURE CUSTOMER NEEDS BY CREATING A New York, June 9, 2021 — At a time when brand marketers, advertisers, and publishers are undergoing a period of mass transformation, Theorem today announces its plans to challenge traditional working models by creating a flexible, and full-service, marketing solution offering. The company is consolidating all its deep strategic talent into one consultancy team, while also expanding itssix
RUBY HAS FULFILLMENT LAUNCHES INDUSTRY-FIRST DTC Over 100 companies including DTC brands, major marketplaces, technology and finance firms have joined as founding members. Bay Shore, NY, June 8, 2021 — Ruby Has, the leading international hyper-growth ecommerce fulfillment company, announced today it launched the DTC Consortium (https://www.dtcconsortium.co), an industry alliance and think tank dedicated to the Direct HOW PACKAGING CAN SAVE YOUR BRAND BY NOT SHIPPING AIR When starting an online store, ecommerce entrepreneurs have so much to consider, including how to drive more sales and setting up shipping, among other topics. For many, packaging is towards the middle or end of their list of things to prioritize, but efficient packaging can bea
HOW TO PLAN FOR RELOCATING AN ECOMMERCE FULFILLMENT CENTER The planning and execution of an ecommerce fulfillment center relocation is a massive undertaking. The budgeting of one-time costs, startup costs and ongoing expenses alone involves a rigorous process. HOME PAGE - MULTICHANNEL MERCHANTECOMMERCEMARKETINGOPERATIONS & FULFILLMENTRESOURCE CENTERMARKETPLACESMOBILE Prime Now App Being Retired, Service Continuing. Seven years after its launch, Amazon plans to discontinue the Prime Now app for fast delivery of grocery and other goods, folding it into its main Amazon app and website by the end of 2021, the company said. Amazon said the same level of same-day delivery service, in many cases two hours, will BEST PRACTICES IN DATA MINING: THE SECOND FIVEAUTHOR: JIM WHEATON Jim Wheaton is a cofounder/principal at Wheaton Group, a Chicago-based data management, data mining, and decision sciences practice. The firm also offers full list processing capabilities through its Daystar Wheaton Group affiliate. BEST PRACTICES IN RETURNS MANAGEMENT Charge back policies also varied. Some merchants — 6% of respondents — charge customers for returns based on a flat rate, while 15% charge based on a percentage of the dollar value of the order. Others try to recapture actual carrier costs (10%), while 7% add a shipping and handling fee to the freight costs. Forty-two percent don’tcharge
10 ECOMMERCE FULFILLMENT TRENDS TO PURSUE IN 2021 Perry Belcastro. January 20, 2021. The past year has redefined how Americans shop. Online order volume has risen exponentially. Buy online, pick-up in store (BOPIS) and curbside pick-up have become commonplace. Free shipping is practically an industry standard. Already underway prior to the coronavirus pandemic, ecommerce fastbecame the new
FIVE TRENDS TO DRIVE DIRECT MARKETING Marketing productivity is down, and marketing resistance is up. It's tough to disagree with the statements that Craig Wood, group president of marketing research firm/consultancy Yankelovich, made in the beginning of his luncheon keynote speech at the Kansas City Direct Marketing Days on March 7. SEVEN WAYS TO IMPROVE RETURNS PROCESSING Include information about the returns process in every package and on the back of every receipt or packing slip. Include a return label with each order, and provide the ability to print return labels from the Website. This will reduce the returns sent to the wrong location and improve the quality of the processing information. 2) Keep it simple. REPORT: HOW MALLS CAN REINVENT THEMSELVES TO SURVIVE Malls in Maryland and Massachusetts saw foot traffic spikes after adding a gym tenant in 2019 and 2020, respectively. “These elements speak to an especially strong asset for malls looking to cater to local office and residential areas,” the report stated. “The result would be a mall with more consistent strength that is lessdependent on
15 CONSIDERATIONS FOR ECOMMERCE FULFILLMENT CENTER SPACE It is critical to know your maximum pallet height, the total number of pallets you are planning to store, and the minimum clear height. A low ceiling building obviously requires many more square feet of footprint space to have the same cubic capacity. Most municipalities require at least 18” to 36” of clearance from the sprinkler heads so HOW SEO MYTHS CAN COST YOU Stephan Spencer. December 14, 2011. Every day a new search engine optimization myth is born; unfortunately, not every day does an old myth die off. The net result is a growing population of myths. These are nearly impossible to squash because snake-oil salesmen keep perpetuating them — bringing them back from the brink, even. HOW TO PLAN FOR RELOCATING AN ECOMMERCE FULFILLMENT CENTERSEE MORE ON MULTICHANNELMERCHANT.COM HOME PAGE - MULTICHANNEL MERCHANTECOMMERCEMARKETINGOPERATIONS & FULFILLMENTRESOURCE CENTERMARKETPLACESMOBILE Prime Now App Being Retired, Service Continuing. Seven years after its launch, Amazon plans to discontinue the Prime Now app for fast delivery of grocery and other goods, folding it into its main Amazon app and website by the end of 2021, the company said. Amazon said the same level of same-day delivery service, in many cases two hours, will BEST PRACTICES IN DATA MINING: THE SECOND FIVEAUTHOR: JIM WHEATON Jim Wheaton is a cofounder/principal at Wheaton Group, a Chicago-based data management, data mining, and decision sciences practice. The firm also offers full list processing capabilities through its Daystar Wheaton Group affiliate. BEST PRACTICES IN RETURNS MANAGEMENT Charge back policies also varied. Some merchants — 6% of respondents — charge customers for returns based on a flat rate, while 15% charge based on a percentage of the dollar value of the order. Others try to recapture actual carrier costs (10%), while 7% add a shipping and handling fee to the freight costs. Forty-two percent don’tcharge
10 ECOMMERCE FULFILLMENT TRENDS TO PURSUE IN 2021 Perry Belcastro. January 20, 2021. The past year has redefined how Americans shop. Online order volume has risen exponentially. Buy online, pick-up in store (BOPIS) and curbside pick-up have become commonplace. Free shipping is practically an industry standard. Already underway prior to the coronavirus pandemic, ecommerce fastbecame the new
FIVE TRENDS TO DRIVE DIRECT MARKETING Marketing productivity is down, and marketing resistance is up. It's tough to disagree with the statements that Craig Wood, group president of marketing research firm/consultancy Yankelovich, made in the beginning of his luncheon keynote speech at the Kansas City Direct Marketing Days on March 7. SEVEN WAYS TO IMPROVE RETURNS PROCESSING Include information about the returns process in every package and on the back of every receipt or packing slip. Include a return label with each order, and provide the ability to print return labels from the Website. This will reduce the returns sent to the wrong location and improve the quality of the processing information. 2) Keep it simple. REPORT: HOW MALLS CAN REINVENT THEMSELVES TO SURVIVE Malls in Maryland and Massachusetts saw foot traffic spikes after adding a gym tenant in 2019 and 2020, respectively. “These elements speak to an especially strong asset for malls looking to cater to local office and residential areas,” the report stated. “The result would be a mall with more consistent strength that is lessdependent on
15 CONSIDERATIONS FOR ECOMMERCE FULFILLMENT CENTER SPACE It is critical to know your maximum pallet height, the total number of pallets you are planning to store, and the minimum clear height. A low ceiling building obviously requires many more square feet of footprint space to have the same cubic capacity. Most municipalities require at least 18” to 36” of clearance from the sprinkler heads so HOW SEO MYTHS CAN COST YOU Stephan Spencer. December 14, 2011. Every day a new search engine optimization myth is born; unfortunately, not every day does an old myth die off. The net result is a growing population of myths. These are nearly impossible to squash because snake-oil salesmen keep perpetuating them — bringing them back from the brink, even. HOW TO PLAN FOR RELOCATING AN ECOMMERCE FULFILLMENT CENTERSEE MORE ON MULTICHANNELMERCHANT.COM RELAXING OF AMAZON FBA STORAGE RULES, EXPLAINED 17 hours ago · Last fall, Amazon imposed a limit of 200 units on new 3P sellers using its FBA service, in response to the pandemic’s effect on its sales volume and capacity. Amazon wanted to get ahead of storage issues before the holiday rush, and many sellers were forcedto
TWO COMPANIES BRING GROCERY DELIVERY AND PICKUP TO THE 1 day ago · Employers across the Carolinas can soon offer the simplicity of Personal Shoppers and convenient grocery delivery to their employees as companies return to the office DURHAM, NC, June 9, 2021 – QuickCollect Solutions, powered by Bell and Howell, POST DISRUPTION, ECOMMERCE MARKETPLACES ARE HERE TO STAY The Enterprise Marketplace Index found that marketplaces led to a 34% increase in site traffic for retailers in 2020. Beyond the black-and-white sales numbers associated with the introduction of third-party products, ecommerce marketplaces deliver a halo effect to retailers in the form of increased traffic and customer satisfaction. USPS POSTMASTER DEJOY FACING FBI INVESTIGATION The Federal Bureau of Investigation has launched an investigation into past political fundraising efforts of Louis DeJoy, the embattled Postmaster General of the U.S. Postal Service, raising the volume of Democratic calls for his ouster even as he works to enact major postal reforms.. This follows a 2020 investigative report from the Washington Post which alleged DeJoy pressured THEOREM ANTICIPATES FUTURE CUSTOMER NEEDS BY CREATING A 1 day ago · New York, June 9, 2021 — At a time when brand marketers, advertisers, and publishers are undergoing a period of mass transformation, Theorem today announces its plans to challenge traditional working models by creating a flexible, and full-service, marketing solution offering. The company is consolidating all its deep strategic talent into one consultancy team, while also expanding itssix
8 WAYS THE RETAIL LANDSCAPE MAY CHANGE AFTER CORONAVIRUS E-Grocery Delivery Goes for a Ride. Online grocery adoption has been slow in the U.S., but the coronavirus pandemic may turn out to be the catalyst grocers have been seeking. According to CivicScience, 47% of consumers said they were shopping for online groceries more during the week of March 22, 2020, compared to only 11% just three weeks prior. 10 ECOMMERCE FULFILLMENT TRENDS TO PURSUE IN 2021 Perry Belcastro. January 20, 2021. The past year has redefined how Americans shop. Online order volume has risen exponentially. Buy online, pick-up in store (BOPIS) and curbside pick-up have become commonplace. Free shipping is practically an industry standard. Already underway prior to the coronavirus pandemic, ecommerce fastbecame the new
ORIENTAL TRADING COMPANY TO LAUNCH MARKETPLACE THIS SUMMER First-of-its-kind marketplace in the celebration, education and craft retail market. Omaha, NE, June 8, 2021 – Oriental Trading Company, Inc., the nation’s largest direct retailer of value-priced party supplies, arts and crafts, toys, novelties and school supplies, today announced that it will expand its ecommerce presence through a third-party seller marketplace powered by Mirakl. 9 TIPS FOR IMPROVING WAREHOUSE PRODUCTIVITY Here are 9 tips for improving your warehouse productivity: Create a picking path. This determines the entire flow of the warehouse. Your picking begins at one end of the warehouse and ends at the wrapping staging area. Bin by top hits. If it is properly HOW TO PLAN FOR RELOCATING AN ECOMMERCE FULFILLMENT CENTER The planning and execution of an ecommerce fulfillment center relocation is a massive undertaking. The budgeting of one-time costs, startup costs and ongoing expenses alone involves a rigorous process. I’ll demonstrate how we approach a FC move and provide an example of how we collaborated with an ecommerce client to develop their budgetfor
HOME PAGE - MULTICHANNEL MERCHANTECOMMERCEMARKETINGOPERATIONS & FULFILLMENTRESOURCE CENTERMARKETPLACESMOBILE Prime Now App Being Retired, Service Continuing. Seven years after its launch, Amazon plans to discontinue the Prime Now app for fast delivery of grocery and other goods, folding it into its main Amazon app and website by the end of 2021, the company said. Amazon said the same level of same-day delivery service, in many cases two hours, will ECOMMERCE REACHES 19% GLOBAL PENETRATION IN 2020 Ecommerce penetration worldwide increased from 16% in 2019 to 19% in 2020, driven by the pandemic-fueled shift toward online purchases, according to a report from the United Nations Conference on Trade and Development (UNCTD).. Global ecommerce sales, including both B2C and B2B, were up 4% to $26.7 trillion in 2020, according to UNCTD, comprising 30% of global GDP. BEST PRACTICES IN DATA MINING: THE SECOND FIVE Jim Wheaton is a cofounder/principal at Wheaton Group, a Chicago-based data management, data mining, and decision sciences practice. The firm also offers full list processing capabilities through its Daystar Wheaton Group affiliate. BEST PRACTICES IN RETURNS MANAGEMENT Charge back policies also varied. Some merchants — 6% of respondents — charge customers for returns based on a flat rate, while 15% charge based on a percentage of the dollar value of the order. Others try to recapture actual carrier costs (10%), while 7% add a shipping and handling fee to the freight costs. Forty-two percent don’tcharge
9 TIPS FOR IMPROVING WAREHOUSE PRODUCTIVITY Here are 9 tips for improving your warehouse productivity: Create a picking path. This determines the entire flow of the warehouse. Your picking begins at one end of the warehouse and ends at the wrapping staging area. Bin by top hits. If it is properly POST DISRUPTION, ECOMMERCE MARKETPLACES ARE HERE TO STAYAUTHOR: ADRIENNUSSENBAUM
The Enterprise Marketplace Index found that marketplaces led to a 34% increase in site traffic for retailers in 2020. Beyond the black-and-white sales numbers associated with the introduction of third-party products, ecommerce marketplaces deliver a halo effect to retailers in the form of increased traffic and customer satisfaction. SEVEN WAYS TO IMPROVE RETURNS PROCESSING Include information about the returns process in every package and on the back of every receipt or packing slip. Include a return label with each order, and provide the ability to print return labels from the Website. This will reduce the returns sent to the wrong location and improve the quality of the processing information. 2) Keep it simple. THE BASICS OF BACK-END INTEGRATION FOR YOUR ECOMMERCE SITE Phase 1: Sell only a subset of items (one product family) online, and use manual integration. Customers will still be able to order from your site. But you will need to print out the online orders, keypunch each order into your existing back-end system, and then manually enter the ensuing order status into the electronic commerce system. TWELVE QUALITIES OF A GREAT INVENTORY PLANNER Perspective. Successful planners have the ability to think globally and strategically, with a perspective of the business beyond the SKU level. They understand the aggregate inventory positioning as it relates to the in-stock, open-to-buy and turn objectives. They are aware of the organizations’ business strategy and how theirdecisions can
6 WAYS TO MEET A GROCERY SHOPPER'S EXPECTATIONS Though the majority of grocery purchases today happen within the four walls of a brick-and-mortar store, online grocery shopping is a trend that’s expected to grow. In fact, an analyst at Cowen predicts that online grocery sales will increase from $71 billion this year to $177 billion in 2022. Clearly, the way consumers shop for groceries is HOME PAGE - MULTICHANNEL MERCHANTECOMMERCEMARKETINGOPERATIONS & FULFILLMENTRESOURCE CENTERMARKETPLACESMOBILE Prime Now App Being Retired, Service Continuing. Seven years after its launch, Amazon plans to discontinue the Prime Now app for fast delivery of grocery and other goods, folding it into its main Amazon app and website by the end of 2021, the company said. Amazon said the same level of same-day delivery service, in many cases two hours, will ECOMMERCE REACHES 19% GLOBAL PENETRATION IN 2020 Ecommerce penetration worldwide increased from 16% in 2019 to 19% in 2020, driven by the pandemic-fueled shift toward online purchases, according to a report from the United Nations Conference on Trade and Development (UNCTD).. Global ecommerce sales, including both B2C and B2B, were up 4% to $26.7 trillion in 2020, according to UNCTD, comprising 30% of global GDP. BEST PRACTICES IN DATA MINING: THE SECOND FIVE Jim Wheaton is a cofounder/principal at Wheaton Group, a Chicago-based data management, data mining, and decision sciences practice. The firm also offers full list processing capabilities through its Daystar Wheaton Group affiliate. BEST PRACTICES IN RETURNS MANAGEMENT Charge back policies also varied. Some merchants — 6% of respondents — charge customers for returns based on a flat rate, while 15% charge based on a percentage of the dollar value of the order. Others try to recapture actual carrier costs (10%), while 7% add a shipping and handling fee to the freight costs. Forty-two percent don’tcharge
9 TIPS FOR IMPROVING WAREHOUSE PRODUCTIVITY Here are 9 tips for improving your warehouse productivity: Create a picking path. This determines the entire flow of the warehouse. Your picking begins at one end of the warehouse and ends at the wrapping staging area. Bin by top hits. If it is properly POST DISRUPTION, ECOMMERCE MARKETPLACES ARE HERE TO STAYAUTHOR: ADRIENNUSSENBAUM
The Enterprise Marketplace Index found that marketplaces led to a 34% increase in site traffic for retailers in 2020. Beyond the black-and-white sales numbers associated with the introduction of third-party products, ecommerce marketplaces deliver a halo effect to retailers in the form of increased traffic and customer satisfaction. SEVEN WAYS TO IMPROVE RETURNS PROCESSING Include information about the returns process in every package and on the back of every receipt or packing slip. Include a return label with each order, and provide the ability to print return labels from the Website. This will reduce the returns sent to the wrong location and improve the quality of the processing information. 2) Keep it simple. THE BASICS OF BACK-END INTEGRATION FOR YOUR ECOMMERCE SITE Phase 1: Sell only a subset of items (one product family) online, and use manual integration. Customers will still be able to order from your site. But you will need to print out the online orders, keypunch each order into your existing back-end system, and then manually enter the ensuing order status into the electronic commerce system. TWELVE QUALITIES OF A GREAT INVENTORY PLANNER Perspective. Successful planners have the ability to think globally and strategically, with a perspective of the business beyond the SKU level. They understand the aggregate inventory positioning as it relates to the in-stock, open-to-buy and turn objectives. They are aware of the organizations’ business strategy and how theirdecisions can
6 WAYS TO MEET A GROCERY SHOPPER'S EXPECTATIONS Though the majority of grocery purchases today happen within the four walls of a brick-and-mortar store, online grocery shopping is a trend that’s expected to grow. In fact, an analyst at Cowen predicts that online grocery sales will increase from $71 billion this year to $177 billion in 2022. Clearly, the way consumers shop for groceries is ABOUT US - MULTICHANNEL MERCHANT About us. MULTICHANNEL MERCHANT reaches key decision makers responsible for ecommerce, management, marketing and operations at companies that sell merchandise through multiple channels including ecommerce, mobile, social, and catalog. Multichannel Merchant delivers original research as well as in-depth analysis of trends and bestpractices
RELAXING OF AMAZON FBA STORAGE RULES, EXPLAINED 4 hours ago · Last fall, Amazon imposed a limit of 200 units on new 3P sellers using its FBA service, in response to the pandemic’s effect on its sales volume and capacity. Amazon wanted to get ahead of storage issues before the holiday rush, and many sellers were forcedto
POST DISRUPTION, ECOMMERCE MARKETPLACES ARE HERE TO STAY The Enterprise Marketplace Index found that marketplaces led to a 34% increase in site traffic for retailers in 2020. Beyond the black-and-white sales numbers associated with the introduction of third-party products, ecommerce marketplaces deliver a halo effect to retailers in the form of increased traffic and customer satisfaction. TWO COMPANIES BRING GROCERY DELIVERY AND PICKUP TO THE 1 day ago · Employers across the Carolinas can soon offer the simplicity of Personal Shoppers and convenient grocery delivery to their employees as companies return to the office DURHAM, NC, June 9, 2021 – QuickCollect Solutions, powered by Bell and Howell, THEOREM ANTICIPATES FUTURE CUSTOMER NEEDS BY CREATING A 1 day ago · New York, June 9, 2021 — At a time when brand marketers, advertisers, and publishers are undergoing a period of mass transformation, Theorem today announces its plans to challenge traditional working models by creating a flexible, and full-service, marketing solution offering. The company is consolidating all its deep strategic talent into one consultancy team, while also expanding itssix
RUBY HAS FULFILLMENT LAUNCHES INDUSTRY-FIRST DTC 1 day ago · Over 100 companies including DTC brands, major marketplaces, technology and finance firms have joined as founding members. Bay Shore, NY, June 8, 2021 — Ruby Has, the leading international hyper-growth ecommerce fulfillment company, announced today it launched the DTC Consortium (https://www.dtcconsortium.co), an industry alliance and think tank dedicated to the Direct BOOKYOURCARGO LAUNCHES A DIGITAL DRAYAGE PLATFORM TO 1 day ago · Cloud-based, tech-enabled Digital Drayage Platform provides instant quotes and full shipment visibility to shippers, freight forwarders and ocean carriers WEST LONG BRANCH, NJ, June 9, 2021 — BookYourCargo (BYC) today launched the Digital DrayagePlatform to
INTRODUCING HARRY & DAVID FINE MEATS™ 1 day ago · As Customers Get Fired Up For Summer, New Online Gourmet Butcher Shop Offers Distinctive Assortment of Premium Beef, Pork, Poultry and Seafood “With the introduction of Harry & David Fine Meats, we are providing shoppers with around-the-clock access to TWELVE QUALITIES OF A GREAT INVENTORY PLANNER Perspective. Successful planners have the ability to think globally and strategically, with a perspective of the business beyond the SKU level. They understand the aggregate inventory positioning as it relates to the in-stock, open-to-buy and turn objectives. They are aware of the organizations’ business strategy and how theirdecisions can
HOW TO PLAN FOR RELOCATING AN ECOMMERCE FULFILLMENT CENTER The planning and execution of an ecommerce fulfillment center relocation is a massive undertaking. The budgeting of one-time costs, startup costs and ongoing expenses alone involves a rigorous process. I’ll demonstrate how we approach a FC move and provide an example of how we collaborated with an ecommerce client to develop their budgetfor
HOME PAGE - MULTICHANNEL MERCHANTECOMMERCEMARKETINGOPERATIONS & FULFILLMENTRESOURCE CENTERMARKETPLACESMOBILE Prime Now App Being Retired, Service Continuing. Seven years after its launch, Amazon plans to discontinue the Prime Now app for fast delivery of grocery and other goods, folding it into its main Amazon app and website by the end of 2021, the company said. Amazon said the same level of same-day delivery service, in many cases two hours, will ECOMMERCE REACHES 19% GLOBAL PENETRATION IN 2020 Ecommerce penetration worldwide increased from 16% in 2019 to 19% in 2020, driven by the pandemic-fueled shift toward online purchases, according to a report from the United Nations Conference on Trade and Development (UNCTD).. Global ecommerce sales, including both B2C and B2B, were up 4% to $26.7 trillion in 2020, according to UNCTD, comprising 30% of global GDP. BEST PRACTICES IN RETURNS MANAGEMENT Charge back policies also varied. Some merchants — 6% of respondents — charge customers for returns based on a flat rate, while 15% charge based on a percentage of the dollar value of the order. Others try to recapture actual carrier costs (10%), while 7% add a shipping and handling fee to the freight costs. Forty-two percent don’tcharge
9 TIPS FOR IMPROVING WAREHOUSE PRODUCTIVITY Here are 9 tips for improving your warehouse productivity: Create a picking path. This determines the entire flow of the warehouse. Your picking begins at one end of the warehouse and ends at the wrapping staging area. Bin by top hits. If it is properly 5 QUESTIONS THAT WILL HELP WITH UP-SELLING AND CROSS Let the agents experience the products and services when possible so they have their own stories to tell. Practice, practice, practice. The table below explains various ways to help agents gain expertise with up-selling and cross-selling. The main goal is to ensure that the agent is not practicing on your customer. BEST PRACTICES IN DATA MINING: THE SECOND FIVE Jim Wheaton is a cofounder/principal at Wheaton Group, a Chicago-based data management, data mining, and decision sciences practice. The firm also offers full list processing capabilities through its Daystar Wheaton Group affiliate. SEVEN WAYS TO IMPROVE RETURNS PROCESSING Include information about the returns process in every package and on the back of every receipt or packing slip. Include a return label with each order, and provide the ability to print return labels from the Website. This will reduce the returns sent to the wrong location and improve the quality of the processing information. 2) Keep it simple. FEDEX DIVERTING SOME EXPRESS PACKAGES INTO GROUND NETWORK FedEx for the first time is diverting some of its Express deliveries into its less expensive Ground network to drive efficiency and build ecommerce package density after parting ways with Amazon in 2019, according to the Wall Street Journal which saw an internal company memo.. The WSJ said FedEx will redirect slower residential Express packages marked for two-day delivery to its Ground 6 WAYS TO MEET A GROCERY SHOPPER'S EXPECTATIONS Though the majority of grocery purchases today happen within the four walls of a brick-and-mortar store, online grocery shopping is a trend that’s expected to grow. In fact, an analyst at Cowen predicts that online grocery sales will increase from $71 billion this year to $177 billion in 2022. Clearly, the way consumers shop for groceries is HOW SEO MYTHS CAN COST YOU Stephan Spencer. December 14, 2011. Every day a new search engine optimization myth is born; unfortunately, not every day does an old myth die off. The net result is a growing population of myths. These are nearly impossible to squash because snake-oil salesmen keep perpetuating them — bringing them back from the brink, even. HOME PAGE - MULTICHANNEL MERCHANTECOMMERCEMARKETINGOPERATIONS & FULFILLMENTRESOURCE CENTERMARKETPLACESMOBILE Prime Now App Being Retired, Service Continuing. Seven years after its launch, Amazon plans to discontinue the Prime Now app for fast delivery of grocery and other goods, folding it into its main Amazon app and website by the end of 2021, the company said. Amazon said the same level of same-day delivery service, in many cases two hours, will ECOMMERCE REACHES 19% GLOBAL PENETRATION IN 2020 Ecommerce penetration worldwide increased from 16% in 2019 to 19% in 2020, driven by the pandemic-fueled shift toward online purchases, according to a report from the United Nations Conference on Trade and Development (UNCTD).. Global ecommerce sales, including both B2C and B2B, were up 4% to $26.7 trillion in 2020, according to UNCTD, comprising 30% of global GDP. BEST PRACTICES IN RETURNS MANAGEMENT Charge back policies also varied. Some merchants — 6% of respondents — charge customers for returns based on a flat rate, while 15% charge based on a percentage of the dollar value of the order. Others try to recapture actual carrier costs (10%), while 7% add a shipping and handling fee to the freight costs. Forty-two percent don’tcharge
9 TIPS FOR IMPROVING WAREHOUSE PRODUCTIVITY Here are 9 tips for improving your warehouse productivity: Create a picking path. This determines the entire flow of the warehouse. Your picking begins at one end of the warehouse and ends at the wrapping staging area. Bin by top hits. If it is properly 5 QUESTIONS THAT WILL HELP WITH UP-SELLING AND CROSS Let the agents experience the products and services when possible so they have their own stories to tell. Practice, practice, practice. The table below explains various ways to help agents gain expertise with up-selling and cross-selling. The main goal is to ensure that the agent is not practicing on your customer. BEST PRACTICES IN DATA MINING: THE SECOND FIVE Jim Wheaton is a cofounder/principal at Wheaton Group, a Chicago-based data management, data mining, and decision sciences practice. The firm also offers full list processing capabilities through its Daystar Wheaton Group affiliate. SEVEN WAYS TO IMPROVE RETURNS PROCESSING Include information about the returns process in every package and on the back of every receipt or packing slip. Include a return label with each order, and provide the ability to print return labels from the Website. This will reduce the returns sent to the wrong location and improve the quality of the processing information. 2) Keep it simple. FEDEX DIVERTING SOME EXPRESS PACKAGES INTO GROUND NETWORK FedEx for the first time is diverting some of its Express deliveries into its less expensive Ground network to drive efficiency and build ecommerce package density after parting ways with Amazon in 2019, according to the Wall Street Journal which saw an internal company memo.. The WSJ said FedEx will redirect slower residential Express packages marked for two-day delivery to its Ground 6 WAYS TO MEET A GROCERY SHOPPER'S EXPECTATIONS Though the majority of grocery purchases today happen within the four walls of a brick-and-mortar store, online grocery shopping is a trend that’s expected to grow. In fact, an analyst at Cowen predicts that online grocery sales will increase from $71 billion this year to $177 billion in 2022. Clearly, the way consumers shop for groceries is HOW SEO MYTHS CAN COST YOU Stephan Spencer. December 14, 2011. Every day a new search engine optimization myth is born; unfortunately, not every day does an old myth die off. The net result is a growing population of myths. These are nearly impossible to squash because snake-oil salesmen keep perpetuating them — bringing them back from the brink, even. ABOUT US - MULTICHANNEL MERCHANT About us. MULTICHANNEL MERCHANT reaches key decision makers responsible for ecommerce, management, marketing and operations at companies that sell merchandise through multiple channels including ecommerce, mobile, social, and catalog. Multichannel Merchant delivers original research as well as in-depth analysis of trends and bestpractices
TWO LEADING NORTH CAROLINA COMPANIES BRING GROCERY 4 hours ago · Employers across the Carolinas can soon offer the simplicity of Personal Shoppers and convenient grocery delivery to their employees as companies return to the office. DURHAM, NC, June 9, 2021 – QuickCollect Solutions, powered by Bell and Howell, the leading provider of grocery pickup solutions, announced today a partnership with Lowes Foods, a major supermarket chain USPS POSTMASTER DEJOY FACING FBI INVESTIGATION 1 day ago · The Federal Bureau of Investigation has launched an investigation into past political fundraising efforts of Louis DeJoy, the embattled Postmaster General of the U.S. Postal Service, raising the volume of Democratic calls for his ouster even as he works to enact major postal reforms.. This follows a 2020 investigative report from the Washington Post which alleged DeJoy pressured VERICAST SHARES CURRENT INSIGHTS ILLUMINATING CONSUMER 5 hours ago · SAN ANTONIO, June 8, 2021 — Vericast, a leading marketing solutions company that delivers actionable insights and operational expertise at scale, shares new insights for marketers from its Valassis line of business that provide a noteworthy glimpse into consumers’ cautious optimism about the year ahead. Based on responses from over 1,000 U.S. adults about their currentcircumstances and
THEOREM ANTICIPATES FUTURE CUSTOMER NEEDS BY CREATING A 5 hours ago · New York, June 9, 2021 — At a time when brand marketers, advertisers, and publishers are undergoing a period of mass transformation, Theorem today announces its plans to challenge traditional working models by creating a flexible, and full-service, marketing solution offering. The company is consolidating all its deep strategic talent into one consultancy team, while also expanding itssix
BOOKYOURCARGO LAUNCHES A DIGITAL DRAYAGE PLATFORM TO 4 hours ago · Cloud-based, tech-enabled Digital Drayage Platform provides instant quotes and full shipment visibility to shippers, freight forwarders and ocean carriers WEST LONG BRANCH, NJ, June 9, 2021 — BookYourCargo (BYC) today launched the Digital DrayagePlatform to
RUBY HAS FULFILLMENT LAUNCHES INDUSTRY-FIRST DTC 5 hours ago · Over 100 companies including DTC brands, major marketplaces, technology and finance firms have joined as founding members. Bay Shore, NY, June 8, 2021 — Ruby Has, the leading international hyper-growth ecommerce fulfillment company, announced today it launched the DTC Consortium (https://www.dtcconsortium.co), an industry alliance and think tank dedicated to the Direct INTRODUCING HARRY & DAVID FINE MEATS™ 4 hours ago · As Customers Get Fired Up For Summer, New Online Gourmet Butcher Shop Offers Distinctive Assortment of Premium Beef, Pork, Poultry and Seafood “With the introduction of Harry & David Fine Meats, we are providing shoppers with around-the-clock access to the same fresh selection and quality they POST DISRUPTION, ECOMMERCE MARKETPLACES ARE HERE TO STAY The Enterprise Marketplace Index found that marketplaces led to a 34% increase in site traffic for retailers in 2020. Beyond the black-and-white sales numbers associated with the introduction of third-party products, ecommerce marketplaces deliver a halo effect to retailers in the form of increased traffic and customer satisfaction. THE BASICS OF BACK-END INTEGRATION FOR YOUR ECOMMERCE SITE Phase 1: Sell only a subset of items (one product family) online, and use manual integration. Customers will still be able to order from your site. But you will need to print out the online orders, keypunch each order into your existing back-end system, and then manually enter the ensuing order status into the electronic commerce system. HOME PAGE - MULTICHANNEL MERCHANTECOMMERCEMARKETINGOPERATIONS & FULFILLMENTRESOURCE CENTERMARKETPLACESMOBILE Prime Now App Being Retired, Service Continuing. Seven years after its launch, Amazon plans to discontinue the Prime Now app for fast delivery of grocery and other goods, folding it into its main Amazon app and website by the end of 2021, the company said. Amazon said the same level of same-day delivery service, in many cases two hours, will BEST PRACTICES IN RETURNS MANAGEMENT Charge back policies also varied. Some merchants — 6% of respondents — charge customers for returns based on a flat rate, while 15% charge based on a percentage of the dollar value of the order. Others try to recapture actual carrier costs (10%), while 7% add a shipping and handling fee to the freight costs. Forty-two percent don’tcharge
REPORT: HOW MALLS CAN REINVENT THEMSELVES TO SURVIVE Malls in Maryland and Massachusetts saw foot traffic spikes after adding a gym tenant in 2019 and 2020, respectively. “These elements speak to an especially strong asset for malls looking to cater to local office and residential areas,” the report stated. “The result would be a mall with more consistent strength that is lessdependent on
POST DISRUPTION, ECOMMERCE MARKETPLACES ARE HERE TO STAY The Enterprise Marketplace Index found that marketplaces led to a 34% increase in site traffic for retailers in 2020. Beyond the black-and-white sales numbers associated with the introduction of third-party products, ecommerce marketplaces deliver a halo effect to retailers in the form of increased traffic and customer satisfaction. 20 CRITICAL IMPLEMENTATION TASKS WHEN MOVING TO A 3PLSEE MORE ON MULTICHANNELMERCHANT.COM 11 ECOMMERCE FULFILLMENT CENTER LAYOUT DESIGN PRINCIPLES Most ecommerce fulfillment centers operate with one of the following racking designs: 8-9-foot narrow aisle width utilizes a narrow aisle reach truck and may yield up to a 33% improvement in pallet storage capacity over 12-foot aisles. 6-foot very narrow aisle width utilizes a turret truck or swing arm truck design, and may yield up to a 66% FIVE TRENDS TO DRIVE DIRECT MARKETING Marketing productivity is down, and marketing resistance is up. It's tough to disagree with the statements that Craig Wood, group president of marketing research firm/consultancy Yankelovich, made in the beginning of his luncheon keynote speech at the Kansas City Direct Marketing Days on March 7. SEVEN WAYS TO IMPROVE RETURNS PROCESSING Include information about the returns process in every package and on the back of every receipt or packing slip. Include a return label with each order, and provide the ability to print return labels from the Website. This will reduce the returns sent to the wrong location and improve the quality of the processing information. 2) Keep it simple. HOME PAGE - MULTICHANNEL MERCHANTECOMMERCEMARKETINGOPERATIONS & FULFILLMENTRESOURCE CENTERMARKETPLACESMOBILE Prime Now App Being Retired, Service Continuing. Seven years after its launch, Amazon plans to discontinue the Prime Now app for fast delivery of grocery and other goods, folding it into its main Amazon app and website by the end of 2021, the company said. Amazon said the same level of same-day delivery service, in many cases two hours, will BEST PRACTICES IN RETURNS MANAGEMENT Charge back policies also varied. Some merchants — 6% of respondents — charge customers for returns based on a flat rate, while 15% charge based on a percentage of the dollar value of the order. Others try to recapture actual carrier costs (10%), while 7% add a shipping and handling fee to the freight costs. Forty-two percent don’tcharge
REPORT: HOW MALLS CAN REINVENT THEMSELVES TO SURVIVE Malls in Maryland and Massachusetts saw foot traffic spikes after adding a gym tenant in 2019 and 2020, respectively. “These elements speak to an especially strong asset for malls looking to cater to local office and residential areas,” the report stated. “The result would be a mall with more consistent strength that is lessdependent on
POST DISRUPTION, ECOMMERCE MARKETPLACES ARE HERE TO STAY The Enterprise Marketplace Index found that marketplaces led to a 34% increase in site traffic for retailers in 2020. Beyond the black-and-white sales numbers associated with the introduction of third-party products, ecommerce marketplaces deliver a halo effect to retailers in the form of increased traffic and customer satisfaction. 20 CRITICAL IMPLEMENTATION TASKS WHEN MOVING TO A 3PLSEE MORE ON MULTICHANNELMERCHANT.COM 11 ECOMMERCE FULFILLMENT CENTER LAYOUT DESIGN PRINCIPLES Most ecommerce fulfillment centers operate with one of the following racking designs: 8-9-foot narrow aisle width utilizes a narrow aisle reach truck and may yield up to a 33% improvement in pallet storage capacity over 12-foot aisles. 6-foot very narrow aisle width utilizes a turret truck or swing arm truck design, and may yield up to a 66% FIVE TRENDS TO DRIVE DIRECT MARKETING Marketing productivity is down, and marketing resistance is up. It's tough to disagree with the statements that Craig Wood, group president of marketing research firm/consultancy Yankelovich, made in the beginning of his luncheon keynote speech at the Kansas City Direct Marketing Days on March 7. SEVEN WAYS TO IMPROVE RETURNS PROCESSING Include information about the returns process in every package and on the back of every receipt or packing slip. Include a return label with each order, and provide the ability to print return labels from the Website. This will reduce the returns sent to the wrong location and improve the quality of the processing information. 2) Keep it simple. 15 CONSIDERATIONS FOR ECOMMERCE FULFILLMENT CENTER SPACE It is critical to know your maximum pallet height, the total number of pallets you are planning to store, and the minimum clear height. A low ceiling building obviously requires many more square feet of footprint space to have the same cubic capacity. Most municipalities require at least 18” to 36” of clearance from the sprinkler heads so HOW SEO MYTHS CAN COST YOU Stephan Spencer. December 14, 2011. Every day a new search engine optimization myth is born; unfortunately, not every day does an old myth die off. The net result is a growing population of myths. These are nearly impossible to squash because snake-oil salesmen keep perpetuating them — bringing them back from the brink, even. ECOMMERCE RETURNS, THE NEW SALES TOOL How can retailers leverage costly ecommerce returns into a sales tool? It’s an interesting question that has emerged as retailers wrestle with an avalanche of ecommerce return expenses in 2020. According to the National Retail Federation, consumers returned an estimated $428billion in GMV to
ORIENTAL TRADING COMPANY TO LAUNCH MARKETPLACE THIS SUMMER 1 day ago · First-of-its-kind marketplace in the celebration, education and craft retail market. Omaha, NE, June 8, 2021 – Oriental Trading Company, Inc., the nation’s largest direct retailer of value-priced party supplies, arts and crafts, toys, novelties and school supplies, today announced that it will expand its ecommerce presence through a third-party seller marketplace powered by Mirakl. POST DISRUPTION, ECOMMERCE MARKETPLACES ARE HERE TO STAY The Enterprise Marketplace Index found that marketplaces led to a 34% increase in site traffic for retailers in 2020. Beyond the black-and-white sales numbers associated with the introduction of third-party products, ecommerce marketplaces deliver a halo effect to retailers in the form of increased traffic and customer satisfaction. HOW PACKAGING CAN SAVE YOUR BRAND BY NOT SHIPPING AIR 1 day ago · When starting an online store, ecommerce entrepreneurs have so much to consider, including how to drive more sales and setting up shipping, among other topics. For many, packaging is towards the middle or end of their list of things to prioritize, but efficient packaging can be a cost saver and set GETTING YOUR CARRIER MIX RIGHT IN 2021 As ecommerce continues to thrive, brands are feeling the pressure to improve their direct-to-consumer strategy. Crafting a shipping carrier mix may be low on the list of priorities for improving profits, but it shouldn’t be. Relying on a single carrier to fulfill your shippingneeds can be
8 WAYS THE RETAIL LANDSCAPE MAY CHANGE AFTER CORONAVIRUS E-Grocery Delivery Goes for a Ride. Online grocery adoption has been slow in the U.S., but the coronavirus pandemic may turn out to be the catalyst grocers have been seeking. According to CivicScience, 47% of consumers said they were shopping for online groceries more during the week of March 22, 2020, compared to only 11% just three weeks prior. 10 ECOMMERCE FULFILLMENT TRENDS TO PURSUE IN 2021 Perry Belcastro. January 20, 2021. The past year has redefined how Americans shop. Online order volume has risen exponentially. Buy online, pick-up in store (BOPIS) and curbside pick-up have become commonplace. Free shipping is practically an industry standard. Already underway prior to the coronavirus pandemic, ecommerce fastbecame the new
PITNEY BOWES EXPANDS SMART LOCKERS PROGRAM Pitney Bowes is rolling out a new series of smart lockers that can be used either in office or apartment buildings, college campuses or retail stores that can be configured to use as parcel boxes for individuals to send and receive items, or for picking up ecommerce orders and processing returns. ESTÉE LAUDER SEES SUCCESS IN COVID ERA WITH LIVESTREAMING Interactivity, fun, engagement and education are all tied together in the phenomenon of livestreaming commerce, the digital equivalent of a direct selling television channel but with a hip extreme makeover, an Estée Lauder executive told attendees at NRF 2021’s Chapter 1virtual event.
POPUP FULFILLMENT CENTERS OVERCOME LAST MILE OBSTACLES Experts say last-mile delivery represents over half the total shipment cost. Coupled with unanticipated factors due to COVID-19, streamlining the last mile is quite the conundrum for retailers. Popup fulfillment centers create smarter supply chains, transforming last-mile delivery via decentralized facilities, reducing costs and speeding up This site uses cookies to optimize your experience including more relevant content and messaging. To learn more about disabling cookies in your browser, click here. By continuing to use this site, you accept our use of cookies. For more information, view our updated Privacy Policy.I Consent
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PERCH RAISES $775M TOWARD ACQUIRING MORE AMAZON BRANDS Perch, part of a growing wave one of Amazon brand rollups in the hottest space in retail, just raised $775 million, bringing its war chest to over $900 million as it looks to add to a portfolio of 70 brands acquired in just 18 months and considers product launches. The company opened its own FC and is eyeing Asia and South America.READ MORE →
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MAKING OMNICHANNEL ORDER MANAGEMENT MORE EFFICIENT While many retailers have seen record ecommerce sales in the pandemic era, the execution hasn’t always been pretty. That’s because many were caught with an omnichannel order management process that was less than optimized. This report will detail how you can create a more unified process across all channels.READ MORE →
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IOS 14.5 AND ADS: WHAT I’VE LEARNED SO FAR Apple's launch of iOS 14.5, featuring its new privacy protections, has been championed by iPhone users tired of invasive ads, while advertisers frantically adapt to the changes, especially small businesses that rely on targeted ads. While challenging to advertisers, privacy is an important issue. Five weeks in, here aresome key learnings.
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Perch Raises $775M Toward Acquiring More Amazon Brands __ * __ Returning Shoppers and Blended Expectations * __ Needed: A Secure Shopping Experience Across All Channels * __ Vertex Acquires Irish Firm Taxamo * __ The New Ecommerce Landscape: Where You Should InvestMarketing ______
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