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1800 931 678 (FREE CALL)Make a complaint
Members
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* Home
* About AFCA
* Rules and guidelines * Previous EDR schemes PREVIOUS EDR SCHEMES On 1 November 2018, The Australian Financial Complaints Authority (AFCA) replaced the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and the Superannuation Complaints Tribunal(SCT).
You can make a complaint to AFCA online here. If you are looking for previous EDR scheme publications, including reports and submissions, you can find them here. IF YOU HAVE A COMPLAINT WITH A PREDECESSOR SCHEME The Australian Financial Complaints Authority (AFCA) replaces the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and the Superannuation Complaints Tribunal (SCT). If you currently have a complaint with FOS, CIO or the SCTyour complaint
will continue to be dealt with by that scheme. If your complaint has already been ‘dealt with’ by that scheme (including if it was resolved by agreement, or if an assessment or a decision on the merits of your complaint was made), AFCA is unlikely to be able to deal withit a second time.
Refer to AFCA’s Rules and Operational Guidelines for more information on time limits and other information about what complaints AFCA can consider. If you are not sure whether you have a complaint that can be considered by AFCA, please contact us on 1800 931 678. If you currently have a complaint with FOS, CIO or SCT please refer to the information below. The FOS and CIO dispute resolution schemes are being administered byAFCA.
FINANCIAL OMBUDSMAN SERVICE (FOS) * All FOS disputes that were received by FOS before 1 November 2018 and that are open on or after 1 November 2018 will be handled under the existing FOS Terms of Reference.
CREDIT AND INVESTMENTS OMBUDSMAN (CIO) * All CIO disputes that were received by the CIO before 1 November 2018 and that are open on or after 1 November 2018 will be handled under the existing CIO Rules . SUPERANNUATION COMPLAINTS TRIBUNAL (SCT) * All SCT complaints that were received by the SCT before 1 November 2018 and are open on or after 1 November 2018 will be handled under SCT’s jurisdiction . * Complaints withdrawn from the SCT cannot be relodged with AFCA. 1800 931 678 (FREE CALL) 1300 56 55 62 (MEMBERS)MAKE A COMPLAINT
* Financial difficulty * Find a financial firm or superannuation fund * Before you complain to us * Accessibility and support* Languages
* Credit, finance and loan complaints * Insurance complaints * Banking deposits and payments complaints * Investments and financial advice complaints * Superannuation complaints* Legacy complaints
WHAT TO EXPECT
* Current complaints with FOS, CIO or SCT * Complaints we consider * The process we follow * How we make decisions * Search published decisions * Outcomes AFCA provides * Feedback about our service * Other places to get help * Information for consumers * Information for small businessNEWS AND OUTREACH
* Consultation
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* AFCA Independent Review * Significant events* Statistics
* Comparative reporting* Latest news
* Current matters
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* Events and speaking engagements* Webcasts
* Information for consumer advocates * Information for MPs and SenatorsABOUT AFCA
* Corporate information* Annual Review
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* Efficiency and effectiveness* Systemic issues
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© _2018_ Australian Financial Complaints Authority Limited ABN 38 620494 340
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