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FEEDBACK
Decrease churn - reduce cost and improve operational excellence. Meet the modern Experience Management technology that integrates all your feedback data, powerful analytics and Machine learning technology to turn the voice of your customers, users, and employees into easy-to-understand visual insights that can be produced in seconds.SURVEYS ALTERNATIVE
Feedier is Designed for Teams. So, our Dashboard is simple, easy to use and will deliver unique features that will make you love feedback at all levels. Gamification Mode. Interactive Survey Templates. Team Dashboards. Correlation Analysis. User Story Manager. Journey Mapping.KPI Goals.
HOW TO COLLECT DIRECT AND INDIRECT FEEDBACK WITH FEEDIER? Direct feedback is the easiest one to capture, you can rely on surveys to collect it. In 2021, no one likes boring surveys, with 40 questions and an interface circa 2003. So you need to make it as interactive & gamified as possible while only asking the right questions. This will ensure the best response rate while pleasing your respondents. THE POWER OF SURVEY GAMIFICATION WITH 3 EXAMPLES There is a whole range of benefits gamification can bring to the table. Increases user retention. Using survey gamification makes the user experience more enjoyable, works as a powerful tool for engaging them. Increases user acquisition through word of mouth and social sharing. Increases brand loyalty and awareness. WHY IS CUSTOMER FEEDBACK IMPORTANT? (WITH EXAMPLES)SEE MORE ONFEEDIER.COM
ISO 9001: CUSTOMER SATISFACTION REQUIREMENTS TO BE What is ISO 9001. ISO is the International Organization for Standardization.ISO 9001 is an international standard for Quality Management Systems (QMS) updated in 2015.. The QMS is a set of processes, procedures, records, and policy rules that define a number of international rules to provide your company with a guideline on how you sell your products or services to your customers. HOW TO USE CUSTOMER FEEDBACK IN COMPLIANCE WITH GDPR In this article I’ll try to give you a good head start. “Are your surveys/reviews/forms anonymous or do you use personal data?” If you collect feedback anonymously and you do not process personal data, you can disregard the GDPR. THE MAGIC OF GAMIFICATION WITH REAL-LIFE EXAMPLES Three Gamification Examples. Let’s look at some apps that nailed gamification and became enjoyable and addictive – and break down the reasons for their success. Gamification in real-life. 1. Uber Gamification Example. Uber logo – A good example of Gamification. Uber has a task that’s twice harder than that of most apps. WHAT IS CUSTOMER CHURN AND HOW TO REDUCE YOUR ATTRITION The customer churn is quite simply a rate that is defined when one of your customers no longer wants to do business with your company. In other words, it’s the opposite of your retention rate, In other words the sum of the retention rate and attrition rate is 100%. SURVEY INCENTIVES TO INCREASE YOUR RESPONSE RATE There are 2 options available when it comes to monetary incentives: Prepaid – you send money or something costing money with your invitation, meaning your invitee will get the incentive either way. Postpaid – you send money or something costing FEEDIER | EXPERIENCE MANAGEMENT PLATFORMWHY FEEDIERSOLUTIONSRESOURCESREQUEST DEMOPRICINGCREATE FORMS AND COLLECTFEEDBACK
Decrease churn - reduce cost and improve operational excellence. Meet the modern Experience Management technology that integrates all your feedback data, powerful analytics and Machine learning technology to turn the voice of your customers, users, and employees into easy-to-understand visual insights that can be produced in seconds.SURVEYS ALTERNATIVE
Feedier is Designed for Teams. So, our Dashboard is simple, easy to use and will deliver unique features that will make you love feedback at all levels. Gamification Mode. Interactive Survey Templates. Team Dashboards. Correlation Analysis. User Story Manager. Journey Mapping.KPI Goals.
HOW TO COLLECT DIRECT AND INDIRECT FEEDBACK WITH FEEDIER? Direct feedback is the easiest one to capture, you can rely on surveys to collect it. In 2021, no one likes boring surveys, with 40 questions and an interface circa 2003. So you need to make it as interactive & gamified as possible while only asking the right questions. This will ensure the best response rate while pleasing your respondents. THE POWER OF SURVEY GAMIFICATION WITH 3 EXAMPLES There is a whole range of benefits gamification can bring to the table. Increases user retention. Using survey gamification makes the user experience more enjoyable, works as a powerful tool for engaging them. Increases user acquisition through word of mouth and social sharing. Increases brand loyalty and awareness. WHY IS CUSTOMER FEEDBACK IMPORTANT? (WITH EXAMPLES)SEE MORE ONFEEDIER.COM
ISO 9001: CUSTOMER SATISFACTION REQUIREMENTS TO BE What is ISO 9001. ISO is the International Organization for Standardization.ISO 9001 is an international standard for Quality Management Systems (QMS) updated in 2015.. The QMS is a set of processes, procedures, records, and policy rules that define a number of international rules to provide your company with a guideline on how you sell your products or services to your customers. HOW TO USE CUSTOMER FEEDBACK IN COMPLIANCE WITH GDPR In this article I’ll try to give you a good head start. “Are your surveys/reviews/forms anonymous or do you use personal data?” If you collect feedback anonymously and you do not process personal data, you can disregard the GDPR. THE MAGIC OF GAMIFICATION WITH REAL-LIFE EXAMPLES Three Gamification Examples. Let’s look at some apps that nailed gamification and became enjoyable and addictive – and break down the reasons for their success. Gamification in real-life. 1. Uber Gamification Example. Uber logo – A good example of Gamification. Uber has a task that’s twice harder than that of most apps. WHAT IS CUSTOMER CHURN AND HOW TO REDUCE YOUR ATTRITION The customer churn is quite simply a rate that is defined when one of your customers no longer wants to do business with your company. In other words, it’s the opposite of your retention rate, In other words the sum of the retention rate and attrition rate is 100%. SURVEY INCENTIVES TO INCREASE YOUR RESPONSE RATE There are 2 options available when it comes to monetary incentives: Prepaid – you send money or something costing money with your invitation, meaning your invitee will get the incentive either way. Postpaid – you send money or something costing VOICE OF CUSTOMER PLATFORM TOUR Send SMS & Emails Campaigns. Create and schedule email or sms campaigns in minutes. 3. Capture Digital Feedback. An easy-to-use widget to gather feedback at key moments of your user journeys. 4. Organize with Context. Connect your business intelligence tools (CRM, ERP, etc.) to automatically bring context to your feedback data. 5. OUR VISION - FEEDIER Feedier is an Experience Management platform that leverages integrated feedback data, powerful analytics, and Machine learning technology to turn the voice of your customers, users, and employees into easy-to-understand visual insights that can be produced in seconds. We believe feedback should be shared between departments, gone are thedays
SURVEYS ALTERNATIVE
Feedier is Designed for Teams. So, our Dashboard is simple, easy to use and will deliver unique features that will make you love feedback at all levels. Gamification Mode. Interactive Survey Templates. Team Dashboards. Correlation Analysis. User Story Manager. Journey Mapping.KPI Goals.
HOW TO EASILY MEASURE YOUR NPS WITH FEEDIER? The Feedier Way. 1 Create highly interactive NPS surveys. 2 Ask personalized follow-up questions. 3 Provide a comprehensive NPS dashboard. 4 Get reports you can easily share with your team. 5 Trigger real-time alerts to your team. Request a demo. TOP 100 ENGAGING QUESTIONS FOR YOUR FEEDBACK FORMS AND Our team put together in this article 100 questions you can use to build your next Feedback form or survey. They are organized in 3 categories: Get the context (20 questions): questions to understand your audience and qualify the insights you get. Measure satisfaction (20 questions): questions to get metrics regarding your products andservices.
FEEDIER - EXPERIENCE MANAGEMENT LEARNING BLOGTRANSLATE THIS PAGE Get the best insights to drastically improve your customer, product, and employee experiences with our experience management blog. 7 QUALITIES OF A GOOD SURVEY QUESTION The most important aspect is to use the correct language to ask questions. Framing of questions is a very important parameter in a survey. Presence of acronyms, ambiguous language, technical terms all degrades the quality of data collected, as these perplex the customer. 5. Focus on The Questionnaire Design. 6 SURVEY QUESTIONS TO GAUGE YOUR CUSTOMER SATISFACTION Communicate. Persuade. The answer from question #1 is likely to give you clues related to your users’ problems—so you can get their attention and get them to click. The following aspect, though, requires two often-missed traits: clarity & simplicity. This is where some tech businesses flop. HOW TO AVOID SURVEY FATIGUE WITH 6 EXPERT EXAMPLES 2. Keep Surveys Brief: The Myth of the Survey Length and Respondent Fatigue. More than 80% of customers have abandoned a survey after beginning it.. The main reason for this is the survey length. Most people who abandon a survey, never return to complete it. HOW TO ASK B2B CLIENTS FOR FEEDBACK? Offering products or services to consumers is totally different from having another business as a client. But just like in B2C businesses, getting quality feedback from your clients is an essential competitive advantage to make sure that you are satisfying their needs. The best way of getting that intelligence is to ask them directly.__
* Platform__
Collect and Organize * Interactive Surveys Playful feedback surveys builder* SMS & Email
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Website, in-app
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Real-time qualitative feedback insights * Geographical ExplorerCustom mapping
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Experience Management * Feedback Collection Collect direct and indirect feedback * Net Promoter Score (NPS) Detect detractors and increase promoters * Voice of the Customer (VoC) Collect, Analyze and Act * Customer Journey Mapping Improve at every touchpointAutomation
* Event-based Feedback Trigger automated emails and SMS * Merge External DataLink CRM & ERP Data
* Real-time KPIs
Measure and report experience KPIs * Live Feedback Alerts Give ownership across the teams* Resources__
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shouldn't just be for data experts The VoC platform that helps teams automatically measure experience, detect precise improvements and act in the moment. * Take a platform tour__Why Feedier?
UNDERSTAND & IMPROVE EXPERIENCES IN COMPLEX SITUATIONS__
UNIFY FEEDBACK DATA
FROM MULTIPLE TOUCHPOINTS__
REPORTS THAT ARE SIMPLE TO UNDERSTAND AND SHARE__
BESPOKE INTELLIGENCE OWNED BY THE RIGHT TEAMLearn more
In 4 steps
FEEDIER CRUSHES COMPLEXITY COLLECT EVERY FEEDBACK Manage both direct feedback with gamified surveys & indirect ones fromintegrations.
ORGANIZE AUTOMATICALLY Get instant clarity by joining feedback data across the end-userjourney.
ANALYZE VISUALLY
Give your team dedicated dashboards with real-time KPIs from allfeedback sources.
ACT IN THE MOMENT
Trigger live alerts across your teams and share reports in one click.Learn more
Get an edge
DEMOCRATIZE FEEDBACK INTELLIGENCE ACROSS THE ORGANIZATIONLearn more
CONNECT YOUR EXISTING DIGITAL TOOLS Automatically Get Feedback Automatically Close the loopRated 4.78/5
200+Operational teams use Feedier Quarterly audited for full compliance and data security READY TO GET STARTED?Request demo
The VoC platform that makes feedback intelligence easily actionable tothe right team.
_Talk to sales_
Global: +1 (607) 225-5777 North America: (833) 557-1141 Europe: +44 740 384 7872sales@feedier.com
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2021 Feedier— All Rights Reserved. The Feedier logo, and the names and marks associated with Feedier's products are trademarks of Feedier. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. Don't leave without going beyond feedback! Schedule your 45-minute personalized demo to see Feedier in action. See Feedier in actionDetails
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