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NHS PRESCRIPTIONS WITHOUT THE HASSLE Echo by LloydsPharmacy works with your NHS England GP to take care of your repeat prescriptions. Sign up and get your medicine delivered,
for free.
LOG IN | ECHO
Don’t have an account? Join the 400,000 people who already trust us with their NHS prescriptions. Sign up for freeECHO HELP CENTER
Payment and exemptions. Adding and applying for exemptions, prepayment certificates, etc. 4 articles in this collection. Written by EchoHelp.
CONTACTING US
Phone. You can call us on +44 20 8068 8067. (8:00am - 5:30pm, Monday -Friday)
ACCOUNT | ECHO
© 2021 Metabolic Healthcare Ltd NHS PRESCRIPTIONS WITHOUT THE HASSLE Echo by LloydsPharmacy works with your NHS England GP to take care of your repeat prescriptions. Sign up and get your medicine delivered,for free.
LOG IN | ECHO
Don’t have an account? Join the 400,000 people who already trust us with their NHS prescriptions. Sign up for freeECHO HELP CENTER
Payment and exemptions. Adding and applying for exemptions, prepayment certificates, etc. 4 articles in this collection. Written by EchoHelp.
CONTACTING US
Phone. You can call us on +44 20 8068 8067. (8:00am - 5:30pm, Monday -Friday)
ACCOUNT | ECHO
© 2021 Metabolic Healthcare LtdHOW ECHO WORKS
Over to our pharmacists. 1 to 2 days. For deliveries, we’ll prepare and post your medicine from our central pharmacy. If you’re collecting at LloydsPharmacy, your medicine will be prepared in store.OUR PHARMACY
Our Pharmacy This type of pharmacy is known as a “distance selling” or internet pharmacy. As an online only pharmacy, we offer a wide range of services for you and your family, wherever you live in England, but you are not permitted to access the pharmacy premises inperson.
ECHO AND THE NHS
Innovating for better health. By making it easier for people to get and take their medicine, Echo can help reduce pressure on the NHS. In recognition of this, we became a member of the NHS Innovation Accelerator (NIA) in 2019. The NIA supports high-impact innovationsthat
DELIVERY AND COLLECTION Collect your medicine at LloydsPharmacy. Each time you order, you can choose between free prescription delivery and collection at LloydsPharmacy. With collection, your medicine will be prepared at your chosen LloydsPharmacy store instead of at our central pharmacy.When
ECHO BY LLOYDSPHARMACY Reimagining our Support Tool from the ground up At Echo, we build most of our tools in-house. Here is a tour of the tool we’ve built for our Patient Care (PC) team to HOW DO I MAKE A COMPLAINT? users receive assistance to allow them to understand the complaints procedure, or advice on where to get such assistance. users are told the outcome of the investigation of their complaint. action is taken if necessary in the light of the outcome of a complaint. At Echo, our aim is to go one step beyond this and give the highest possible UNDERSTANDING ELECTRONIC PRESCRIPTIONS EPS is reliable, secure and confidential. Your electronic prescription will be seen by the same people in GP practices, pharmacies, and NHS prescription payment and fraud agencies that see your paper prescription now. They'll also be able to see whether you've nominated more than one dispenser and can check where your prescriptions will besent to.
ONLINE GP SERVICES
Learn about using Echo with your GP's online services. 2 articles inthis collection.
UPDATING YOUR PATIENT DETAILS Updating your patient details. When you sign up to Echo, we validate the details you have provided (such as name and date of birth) with both the NHS and your surgery. Once we have found you on the NHS, and your surgery has confirmed you are a patient with them, we lock inthose details.
WHAT IS THE REPEAT DISPENSING SERVICE? Repeat dispensing service (RDS/eRD) Electronic repeat dispensing (eRD) is an important part of the EPS. For patients who regularly take the same medicine, it means you won’t have to visit your GP practice every time you need a repeat prescription - giving you peace of mind in the process. According to the NHS, two-thirds of prescriptions NHS PRESCRIPTIONS WITHOUT THE HASSLE Echo by LloydsPharmacy works with your NHS England GP to take care of your repeat prescriptions. Sign up and get your medicine delivered,for free.
LOG IN | ECHO
Don’t have an account? Join the 400,000 people who already trust us with their NHS prescriptions. Sign up for freeECHO HELP CENTER
Payment and exemptions. Adding and applying for exemptions, prepayment certificates, etc. 4 articles in this collection. Written by EchoHelp.
CONTACTING US
Phone. You can call us on +44 20 8068 8067. (8:00am - 5:30pm, Monday -Friday)
ACCOUNT | ECHO
© 2021 Metabolic Healthcare Ltd CAN I USE MY PREPAYMENT CERTIFICATE WITH ECHO? Updated over a week ago. Echo is a registered pharmacy, so accepts all NHS exemptions, including prepayment certificates. You will be asked to upload a photo of your pre-payment certificate when you request your first prescription with Echo. Our pharmacists will check and confirm it, ensuring you will not be charged for prescriptions. NHS PRESCRIPTIONS WITHOUT THE HASSLE Echo by LloydsPharmacy works with your NHS England GP to take care of your repeat prescriptions. Sign up and get your medicine delivered,for free.
LOG IN | ECHO
Don’t have an account? Join the 400,000 people who already trust us with their NHS prescriptions. Sign up for freeECHO HELP CENTER
Payment and exemptions. Adding and applying for exemptions, prepayment certificates, etc. 4 articles in this collection. Written by EchoHelp.
CONTACTING US
Phone. You can call us on +44 20 8068 8067. (8:00am - 5:30pm, Monday -Friday)
ACCOUNT | ECHO
© 2021 Metabolic Healthcare Ltd CAN I USE MY PREPAYMENT CERTIFICATE WITH ECHO? Updated over a week ago. Echo is a registered pharmacy, so accepts all NHS exemptions, including prepayment certificates. You will be asked to upload a photo of your pre-payment certificate when you request your first prescription with Echo. Our pharmacists will check and confirm it, ensuring you will not be charged for prescriptions.HOW ECHO WORKS
Over to our pharmacists. 1 to 2 days. For deliveries, we’ll prepare and post your medicine from our central pharmacy. If you’re collecting at LloydsPharmacy, your medicine will be prepared in store. DELIVERY AND COLLECTION Collect your medicine at LloydsPharmacy. Each time you order, you can choose between free prescription delivery and collection at LloydsPharmacy. With collection, your medicine will be prepared at your chosen LloydsPharmacy store instead of at our central pharmacy.When
OUR PHARMACY
Our Pharmacy This type of pharmacy is known as a “distance selling” or internet pharmacy. As an online only pharmacy, we offer a wide range of services for you and your family, wherever you live in England, but you are not permitted to access the pharmacy premises inperson.
ABOUT ECHO | ECHO HELP CENTER How Echo works, electronic prescription service info, etc. 15 articles in this collection. Written by Echo Help. ECHO BY LLOYDSPHARMACY Reimagining our Support Tool from the ground up At Echo, we build most of our tools in-house. Here is a tour of the tool we’ve built for our Patient Care (PC) team to HOW DO I MAKE A COMPLAINT? users receive assistance to allow them to understand the complaints procedure, or advice on where to get such assistance. users are told the outcome of the investigation of their complaint. action is taken if necessary in the light of the outcome of a complaint. At Echo, our aim is to go one step beyond this and give the highest possible UNDERSTANDING ELECTRONIC PRESCRIPTIONS EPS is reliable, secure and confidential. Your electronic prescription will be seen by the same people in GP practices, pharmacies, and NHS prescription payment and fraud agencies that see your paper prescription now. They'll also be able to see whether you've nominated more than one dispenser and can check where your prescriptions will besent to.
ONLINE GP SERVICES
Learn about using Echo with your GP's online services. 2 articles inthis collection.
WHAT IS THE REPEAT DISPENSING SERVICE? Repeat dispensing service (RDS/eRD) Electronic repeat dispensing (eRD) is an important part of the EPS. For patients who regularly take the same medicine, it means you won’t have to visit your GP practice every time you need a repeat prescription - giving you peace of mind in the process. According to the NHS, two-thirds of prescriptions UPDATING YOUR PATIENT DETAILS Updating your patient details. When you sign up to Echo, we validate the details you have provided (such as name and date of birth) with both the NHS and your surgery. Once we have found you on the NHS, and your surgery has confirmed you are a patient with them, we lock inthose details.
NHS PRESCRIPTIONS WITHOUT THE HASSLE Echo by LloydsPharmacy works with your NHS England GP to take care of your repeat prescriptions. Sign up and get your medicine delivered,for free.
LOG IN | ECHO
Don’t have an account? Join the 400,000 people who already trust us with their NHS prescriptions. Sign up for freeOUR PHARMACY
DELIVERY AND COLLECTION Collect your medicine at LloydsPharmacy. Each time you order, you can choose between free prescription delivery and collection at LloydsPharmacy. With collection, your medicine will be prepared at your chosen LloydsPharmacy store instead of at our central pharmacy.When
ECHO HELP CENTERECHO PRODUCTECHO USECHO CHAINSAW REPAIR SHOPECHO DEALERS NEAR MEECHO HEALTH PROVIDER PORTALECHO CHAINSAWS DEALERS NEARME
Payment and exemptions. Adding and applying for exemptions, prepayment certificates, etc. 4 articles in this collection. Written by EchoHelp.
CONTACTING US
Phone. You can call us on +44 20 8068 8067. (8:00am - 5:30pm, Monday -Friday)
NHS PRESCRIPTIONS WITHOUT THE HASSLE Echo by LloydsPharmacy works with your NHS England GP to take care of your repeat prescriptions. Sign up and get your medicine delivered,for free.
LOG IN | ECHO
Don’t have an account? Join the 400,000 people who already trust us with their NHS prescriptions. Sign up for freeOUR PHARMACY
DELIVERY AND COLLECTION Collect your medicine at LloydsPharmacy. Each time you order, you can choose between free prescription delivery and collection at LloydsPharmacy. With collection, your medicine will be prepared at your chosen LloydsPharmacy store instead of at our central pharmacy.When
ECHO HELP CENTERECHO PRODUCTECHO USECHO CHAINSAW REPAIR SHOPECHO DEALERS NEAR MEECHO HEALTH PROVIDER PORTALECHO CHAINSAWS DEALERS NEARME
Payment and exemptions. Adding and applying for exemptions, prepayment certificates, etc. 4 articles in this collection. Written by EchoHelp.
CONTACTING US
Phone. You can call us on +44 20 8068 8067. (8:00am - 5:30pm, Monday -Friday)
DELIVERY AND COLLECTION Collect your medicine at LloydsPharmacy. Each time you order, you can choose between free prescription delivery and collection at LloydsPharmacy. With collection, your medicine will be prepared at your chosen LloydsPharmacy store instead of at our central pharmacy.When
ECHO AND YOUR GP
Telling us which medicines you have on repeat prescription is easy. You can do it in two ways. Use the medicine search on our website or app. Any medicine you select will be confirmed by your GP when you order. Use our mobile app to scan the barcode on a packet of medicine you already have. If you’d prefer your GP to add medicine to yourEcho
ECHO HELP CENTER
Payment and exemptions. Adding and applying for exemptions, prepayment certificates, etc. 4 articles in this collection. Written by EchoHelp.
UNDERSTANDING ELECTRONIC PRESCRIPTIONS EPS is reliable, secure and confidential. Your electronic prescription will be seen by the same people in GP practices, pharmacies, and NHS prescription payment and fraud agencies that see your paper prescription now. They'll also be able to see whether you've nominated more than one dispenser and can check where your prescriptions will besent to.
ONLINE GP SERVICES
Learn about using Echo with your GP's online services. 2 articles inthis collection.
UPDATING YOUR PATIENT DETAILS Updating your patient details. When you sign up to Echo, we validate the details you have provided (such as name and date of birth) with both the NHS and your surgery. Once we have found you on the NHS, and your surgery has confirmed you are a patient with them, we lock inthose details.
ECHO
Search for their GP surgery. To get their NHS repeat prescriptions, first we need to check that their GP surgery is part of the NHS Electronic Prescription Service. WHAT IS THE REPEAT DISPENSING SERVICE? Repeat dispensing service (RDS/eRD) Electronic repeat dispensing (eRD) is an important part of the EPS. For patients who regularly take the same medicine, it means you won’t have to visit your GP practice every time you need a repeat prescription - giving you peace of mind in the process. According to the NHS, two-thirds of prescriptionsECHO
© 2021 Metabolic Healthcare LtdECHO
Enter your email address below. If you have an account with us we’ll send you an email to reset your password. Email address. NHS PRESCRIPTIONS WITHOUT THE HASSLE Echo by LloydsPharmacy works with your NHS England GP to take care of your repeat prescriptions. Sign up and get your medicine delivered,for free.
LOG IN | ECHO
Don’t have an account? Join the 400,000 people who already trust us with their NHS prescriptions. Sign up for freeHOW ECHO WORKS
Deliveries are sent by Royal Mail tracked, using letterbox friendly packaging whenever possible. For collections, your chosen LloydsPharmacy will let you know when your medicine is ready. DELIVERY AND COLLECTION Speedy prescription delivery Delivered within days. The average time from order to delivery is 4 days. But to be sure, we recommend ordering at least 7 days ahead. ECHO HELP CENTERECHO PRODUCTECHO USECHO CHAINSAW REPAIR SHOPECHO DEALERS NEAR MEECHO HEALTH PROVIDER PORTALECHO CHAINSAWS DEALERS NEARME
Payment and exemptions. Adding and applying for exemptions, prepaymentcertificates, etc.
CONTACTING US
If you would like to get in touch with us you can contact us in the following ways: In-app chat. You can message us via our secure chat in the apps and on your website once you are logged in.ECHO
Tell us about yourself. To get started, enter your email address andcreate a password.
ACCOUNT | ECHO
© 2021 Metabolic Healthcare Ltd CAN I USE MY PREPAYMENT CERTIFICATE WITH ECHO? Echo is a registered pharmacy, so accepts all NHS exemptions, including prepayment certificates. You will be asked to upload a photo of your pre-payment certificate when NHS PRESCRIPTIONS WITHOUT THE HASSLE Echo by LloydsPharmacy works with your NHS England GP to take care of your repeat prescriptions. Sign up and get your medicine delivered,for free.
LOG IN | ECHO
Don’t have an account? Join the 400,000 people who already trust us with their NHS prescriptions. Sign up for freeHOW ECHO WORKS
Deliveries are sent by Royal Mail tracked, using letterbox friendly packaging whenever possible. For collections, your chosen LloydsPharmacy will let you know when your medicine is ready. DELIVERY AND COLLECTION Speedy prescription delivery Delivered within days. The average time from order to delivery is 4 days. But to be sure, we recommend ordering at least 7 days ahead. ECHO HELP CENTERECHO PRODUCTECHO USECHO CHAINSAW REPAIR SHOPECHO DEALERS NEAR MEECHO HEALTH PROVIDER PORTALECHO CHAINSAWS DEALERS NEARME
Payment and exemptions. Adding and applying for exemptions, prepaymentcertificates, etc.
CONTACTING US
If you would like to get in touch with us you can contact us in the following ways: In-app chat. You can message us via our secure chat in the apps and on your website once you are logged in.ECHO
Tell us about yourself. To get started, enter your email address andcreate a password.
ACCOUNT | ECHO
© 2021 Metabolic Healthcare Ltd CAN I USE MY PREPAYMENT CERTIFICATE WITH ECHO? Echo is a registered pharmacy, so accepts all NHS exemptions, including prepayment certificates. You will be asked to upload a photo of your pre-payment certificate whenECHO HELP CENTER
Payment and exemptions. Adding and applying for exemptions, prepaymentcertificates, etc.
DELIVERY AND COLLECTION Speedy prescription delivery Delivered within days. The average time from order to delivery is 4 days. But to be sure, we recommend ordering at least 7 days ahead. ECHO - NHS PRESCRIPTIONS DELIVERED Let us take care of your NHS prescriptions. Take the hassle out of getting your NHS prescriptions with Echo by LloydsPharmacy. We contact your GP for you, deliver your medicine for free, and remind you when it's time to reorder. UNDERSTANDING ELECTRONIC PRESCRIPTIONS If you get regular prescriptions, the Electronic Prescription Service (EPS) may be able to save you time by avoiding unnecessary trips toyour GP.
ONLINE GP SERVICES
Online GP services. Learn about using Echo with your GP's onlineservices.
UPDATING YOUR PATIENT DETAILS When you sign up to Echo, we validate the details you have provided (such as name and date of birth) with both the NHS and your surgery. Once we have found you on the NHS, and your surgery has confirmed you are a patient with them, we lock in those details.ECHO
Search for their GP surgery. To get their NHS repeat prescriptions, first we need to check that their GP surgery is part of the NHS Electronic Prescription Service. WHAT IS THE REPEAT DISPENSING SERVICE? Electronic repeat dispensing (eRD) is an important part of the EPS. For patients who regularly take the same medicine, it means you won’t have to visit your GP practice every time you need a repeat prescription - giving you peace of mind in the process.ECHO
© 2021 Metabolic Healthcare LtdECHO
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Our story Echo and the NHS Contact us Sign up for free Log in NHS PRESCRIPTIONS WITHOUT THE HASSLE Order, track and get reminders for your repeat prescriptions, all in one place. Plus get your medicine delivered, for free. Sign up for free Watch the videoHOW ECHO WORKS
1. ORDER YOUR MEDICINE Sign up on this website or download our app, then place your order.2. YOUR GP APPROVES
After checking your order, your GP sends us an electronicprescription.
3. RECEIVE YOUR MEDICINE We deliver, for free. Or you can choose to collect it at your localLloydsPharmacy.
Watch the video
WE WORK WITH YOUR GP You can order medicine through Echo if your GP supports electronic prescriptions. At the moment, that's 96% of GPs in England. And don't worry about telling your GP that you’re switching to Echo – we’ll do that for you. EVERYTHING IN ONE PLACE Request prescriptions, track your orders and get reminders to take your medicine, all from our mobile app or website.See how it works
FREE PRESCRIPTION DELIVERY Delivery is free on all prescription medicines, including ones that are kept in the fridge. We deliver from our central pharmacy to anyaddress in the UK.
See delivery info
ALWAYS ORDER IN TIME You’ll get a reminder to order your next prescription 10 days before you’re due to run out. So your next order should arrive with time tospare.
Sign up for free
LOOK AFTER LOVED ONES Manage your whole family’s prescriptions from your Echo account. Get their medicine delivered to you, or send it directly to them.Find out more
GET HELP FROM HUMANS Have a question? Our friendly Patient Care advisors and pharmacists are here to help. Get advice by phone, email, or in-app messenger.Get in touch
WANT TO STOP WORRYING ABOUT YOUR PRESCRIPTIONS? So does Barbara, but Noah’s too busy bidding on toy soldiers to pick up her medicine. If she’d just used Echo, she’d have one less thing to worry about.Watch the TV advert
WHAT OUR PATIENTS SAYIT IS WONDERFUL
It is wonderful having a service that takes orders by email and delivers within a week.RACHEL K.
December 2020
EXCELLENT SERVICE
Excellent service. Saves me having to queue up at the pharmacy. Also on time through the post Thank you.BILLY K.
December 2020
EASY APP TO USE
Easy app to use. Fuss free and medication always delivered correctlyand on time.
ANGIE T.
December 2020
ECHO HAS MADE LIFE A LOT EASIER… Echo has made life a lot easier collecting my prescription and delivering my pills.JENNIFER E.
December 2020
GREAT SERVICE
Simple, easy to use and useful reminders too.ANGELA
December 2020
THE APP IS EASY TO USE The app is very easy to use, lets me know when my medication is due, and to remind me to take my medication.KAY
December 2020
ALWAYS PROMPT TO REMIND ME TO ORDER Always prompt to remind me to order. Always delivered on time! Brilliant service. Thank you.LORRAINE
December 2020
IT IS WONDERFUL
It is wonderful having a service that takes orders by email and delivers within a week.RACHEL K.
December 2020
Read more reviews
KEEP YOUR HEALTH ON TRACK Download the Echo app to get handy reminders to take your medicine. Customise them to suit your schedule, and turn them off at any time. Recommended in the NHS App Library . JOIN THE 450,000 PEOPLE WHO ALREADY TRUST US WITH THEIR NHSPRESCRIPTIONS
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Metabolic Healthcare LtdPharmacy address
Unit 1 Westpoint Trading Estate Alliance Road, Acton, W3 0RA GPhC number: 9011008 Company registered in England & Wales, number 09668487 Registered office: Sapphire Court, Walsgrave Triangle, Coventry, CV22TX
Superintendent pharmacist Shamir Shah MRPharmS PGDip iPresc GPhC number: 2079375 Privacy Policy Terms and Condition Service Status ContactUs
© Metabolic Healthcare Ltd 2021Our process
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