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AVAYA DEVCONNECT
Avaya Client SDK (formerly Breeze Client SDK) provides a common, developer-friendly set of tools that allow customers and developers to build innovative user experiences based on the full reach of Avaya Unified Communications, Collaboration and Multi-touch capabilities. Any and all functionality Avaya uses in its own clients andapplications is
IP OFFICE DEVLINK3 API The DevLink3 API was introduced in IP Office Release 10.0. DevLink3 supersedes the Delta2 record reporting used by the existing DevLink DLL. The original DevLink DLL remains available in Release 10 to give developers time to transition their existing solutions to DevLink3. DevLink3 provides a real-time stream of all call events, which can be IP OFFICE MANAGEMENT API IP Office Management API. Introduced in IP Office Release 10.1, the IP Office Management API consists of a set of REST-based services which enables developers to consume IP Office configuration objects and incorporate configuration changes to an expanded set of IP Office entities into applications. Requests and responses utilize XML andJSON
AVAYA AURA SYSTEM MANAGER RELEASE 8.1.3 New In Release 8.1.3. System Manager 8.1.3 includes the following new and enhanced features and more: System Manager supports the migration of 96x1 endpoints to the J-Series phone. Communication Manager and System Manager supports the sip-sobsrv button for the following J169 and J179 endpoints. SCEP Enrollment Enhancement to Improve Certificate AVAYA AURA CONTACT CENTER ENTERPRISE WEB CHAT INTERFACES Interfaces Overview. Starting in Avaya Aura® Contact Center (AACC) Release 7.0 and Avaya Contact Center Select (CCS) Release 7.1, two options for implementing Web Chat solutions are supported: the pre-existing Contact Center Multimedia Web Communications Web services (which continue to be supported); and the Enterprise Web Chat (EWC) WebSocket and REST APIs. AVAYA AURA APPLICATION ENABLEMENT SERVICES OVERVIEW Avaya Aura Application Enablement Services (AE Services) is a server-based software solution that provides an enhanced set of telephony APIs (Application Programming Interfaces), protocols, and Web Services. Application Enablement Services makes the full-functionality customization capabilities of Avaya communication solutions accessible by AVAYA AURA CONTACT CENTER MANAGER ADMINISTRATION OPEN Overview. The Avaya Aura Contact Center Manager Administrator (CCMA) Open Interface incorporates SOAP- and REST-based Web service interfaces that can be used by third-party applications to access certain Contact Center management capabilities provided by CCMA. AVAYA DEVCONNECTAVAYA BREEZE PLATFORMAVAYA SNAP-INSBOTCONNECTORCO-BROWSINGCONTEXT STORECRMGATEWAY Avaya DevConnect. Now with new features! Avaya Aura Platform 8.1.3 Available. Integrate with ELMS to comply with Kari’s Law and. Ray Baum’s Act, connect 911 calls despite bandwidth limit. exhaustion, develop apps using 64-bit architecture, Notify iOS telephony clients using Apple Push Notifications, supports J-series. IP OFFICE MTCTI-3 WEB SERVICES IP Office MTCTI-3 Web Services. Introduced with IP Office Release 11.1, MTCTI-3 Web Services provide third party control, including for groups, and offer an alternative to 3rd Party TAPI for IP Office Server Edition systems. The Web Services also include a number of additional features over its AVAYA ELITE MULTICHANNEL OVERVIEW Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software suite that manages the collection, queuing, assignment and delivery of voice and non-voice work items to appropriately skilled agents in the contact center. EMC enables agents to communicate with customers via channels such as phone, email, text, Web chat and instant messaging.AVAYA DEVCONNECT
Avaya Client SDK (formerly Breeze Client SDK) provides a common, developer-friendly set of tools that allow customers and developers to build innovative user experiences based on the full reach of Avaya Unified Communications, Collaboration and Multi-touch capabilities. Any and all functionality Avaya uses in its own clients andapplications is
IP OFFICE DEVLINK3 API The DevLink3 API was introduced in IP Office Release 10.0. DevLink3 supersedes the Delta2 record reporting used by the existing DevLink DLL. The original DevLink DLL remains available in Release 10 to give developers time to transition their existing solutions to DevLink3. DevLink3 provides a real-time stream of all call events, which can be IP OFFICE MANAGEMENT API IP Office Management API. Introduced in IP Office Release 10.1, the IP Office Management API consists of a set of REST-based services which enables developers to consume IP Office configuration objects and incorporate configuration changes to an expanded set of IP Office entities into applications. Requests and responses utilize XML andJSON
AVAYA AURA SYSTEM MANAGER RELEASE 8.1.3 New In Release 8.1.3. System Manager 8.1.3 includes the following new and enhanced features and more: System Manager supports the migration of 96x1 endpoints to the J-Series phone. Communication Manager and System Manager supports the sip-sobsrv button for the following J169 and J179 endpoints. SCEP Enrollment Enhancement to Improve Certificate AVAYA AURA CONTACT CENTER ENTERPRISE WEB CHAT INTERFACES Interfaces Overview. Starting in Avaya Aura® Contact Center (AACC) Release 7.0 and Avaya Contact Center Select (CCS) Release 7.1, two options for implementing Web Chat solutions are supported: the pre-existing Contact Center Multimedia Web Communications Web services (which continue to be supported); and the Enterprise Web Chat (EWC) WebSocket and REST APIs. AVAYA AURA APPLICATION ENABLEMENT SERVICES OVERVIEW Avaya Aura Application Enablement Services (AE Services) is a server-based software solution that provides an enhanced set of telephony APIs (Application Programming Interfaces), protocols, and Web Services. Application Enablement Services makes the full-functionality customization capabilities of Avaya communication solutions accessible by AVAYA AURA CONTACT CENTER MANAGER ADMINISTRATION OPEN Overview. The Avaya Aura Contact Center Manager Administrator (CCMA) Open Interface incorporates SOAP- and REST-based Web service interfaces that can be used by third-party applications to access certain Contact Center management capabilities provided by CCMA. IP OFFICE RELEASE 10.1 The TAPI and DevLink installers to be used with IP Office 10.1.0.0 are available for download below. Note that the DevLink driver is 32-bit only, and there are no plans to add support for 64-bit. TAPI 2 Release 1.0.0.44, TAPI 3 Release 1.0.0.44 and DevLink Release 1.0.0.5 driver installers (29.1 MB .zip) IP OFFICE MANAGEMENT API Overview IP Office Management API. Introduced in IP Office Release 10.1, the IP Office Management API consists of a set of REST-based services which enables developers to consume IP Office configuration objects and incorporate configuration changes to an expanded set of IP Office entities into applications. DEVCONNECT SELECT PRODUCT PROGRAM The Select Product Program (SPP) is a sales enablement program that simplifies the process for Avaya customers and Avaya Edge channel partners to order strategically-selected third-party solutions. Select Products can be purchased through the SPP using established AVAYA BREEZE OVERVIEW Highlights. Provides a rich set of developer resources, including Java APIs and an SDK that expose powerful enterprise communications capabilities. Developers can build and "snap-in" complementary services, facilitating a "write once, integrate everywhere" model. Includes the Engagement Call Control Snap-in, which provides a set ofRESTful Web
AVAYA AURA COMMUNICATION MANAGER RELEASE 8.1.3 New In 8.1.3. With Release 8.1.3, Communication Manager can send SNMP inform messages to the Emergency Location Management Solution when a DCP or H.323 endpoint comes into service or when a non-SIP endpoint places an emergency call. With Release 8.1.3, for the Communication Manager managed bandwidth and the Session Manager managed bandwidth AVAYA CONTACT CENTER SELECT INTERFACES The Email Open Interfaces enable the development of custom Web services that can be called from the Contact Center Select Email Manager whenever an email is processed. The custom Web services can perform tasks such as manipulating the emails and modifying the rule routing options. The Email Open Interfaces package in the EmailManager
AVAYA AURA CONTACT CENTER RELEASE 7.0 Release 7.0.1: February 16, 2018. Release 7.0.2: December 31, 2018. Release 7.0.3: March 15, 2020. Additional information about the end of sale and end of support dates can be found here. For all new development, Avaya recommends that developers AVAYA ORCHESTRATION DESIGNER RELEASE 8.0 Avaya Orchestration Designer Release 8.0 is now generally available. This release includes the following new and enhanced features: FIPS 140-2 compliant. IPv6 support for AAEP and AAOD. Supports the latest versions of 3rd party application server software including Eclipse 4.14 (aka Eclipse 2019-12), Wildfly 18.0.1, and Tomcat 9.0.30. FORUMS - DEVCONNECTPROGRAM.COM Please login or register to access secure site features. Note: By continuing to use DevConnect Program Services you agree to our latest Registered Member Terms. COMMUNICATION CONTROL TOOLKIT .NET API The CCT .Net API includes classes, interfaces, and value types that define an easy-to-use, language-independent programming interface for developing communication control applications. The API is a client-side interface to a server running the Communication Control Toolkit service and can be used to build stand-alone desktop clientapplications
AVAYA DEVCONNECTAVAYA BREEZE PLATFORMAVAYA SNAP-INSBOTCONNECTORCO-BROWSINGCONTEXT STORECRMGATEWAY Avaya DevConnect. Now with new features! Avaya Aura Platform 8.1.3 Available. Integrate with ELMS to comply with Kari’s Law and. Ray Baum’s Act, connect 911 calls despite bandwidth limit. exhaustion, develop apps using 64-bit architecture, Notify iOS telephony clients using Apple Push Notifications, supports J-series. IP OFFICE MTCTI-3 WEB SERVICES IP Office MTCTI-3 Web Services. Introduced with IP Office Release 11.1, MTCTI-3 Web Services provide third party control, including for groups, and offer an alternative to 3rd Party TAPI for IP Office Server Edition systems. The Web Services also include a number of additional features over its AVAYA ELITE MULTICHANNEL OVERVIEW Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software suite that manages the collection, queuing, assignment and delivery of voice and non-voice work items to appropriately skilled agents in the contact center. EMC enables agents to communicate with customers via channels such as phone, email, text, Web chat and instant messaging. IP OFFICE DEVLINK3 API The DevLink3 API was introduced in IP Office Release 10.0. DevLink3 supersedes the Delta2 record reporting used by the existing DevLink DLL. The original DevLink DLL remains available in Release 10 to give developers time to transition their existing solutions to DevLink3. DevLink3 provides a real-time stream of all call events, which can beAVAYA DEVCONNECT
Avaya Client SDK (formerly Breeze Client SDK) provides a common, developer-friendly set of tools that allow customers and developers to build innovative user experiences based on the full reach of Avaya Unified Communications, Collaboration and Multi-touch capabilities. Any and all functionality Avaya uses in its own clients andapplications is
AVAYA AURA SYSTEM MANAGER RELEASE 8.1.3 New In Release 8.1.3. System Manager 8.1.3 includes the following new and enhanced features and more: System Manager supports the migration of 96x1 endpoints to the J-Series phone. Communication Manager and System Manager supports the sip-sobsrv button for the following J169 and J179 endpoints. SCEP Enrollment Enhancement to Improve Certificate AVAYA AURA COMMUNICATION MANAGER RELEASE 8.1.3 New In 8.1.3. With Release 8.1.3, Communication Manager can send SNMP inform messages to the Emergency Location Management Solution when a DCP or H.323 endpoint comes into service or when a non-SIP endpoint places an emergency call. With Release 8.1.3, for the Communication Manager managed bandwidth and the Session Manager managed bandwidth AVAYA AURA APPLICATION ENABLEMENT SERVICES OVERVIEW Avaya Aura Application Enablement Services (AE Services) is a server-based software solution that provides an enhanced set of telephony APIs (Application Programming Interfaces), protocols, and Web Services. Application Enablement Services makes the full-functionality customization capabilities of Avaya communication solutions accessible by AVAYA AURA CONTACT CENTER ENTERPRISE WEB CHAT INTERFACES Interfaces Overview. Starting in Avaya Aura® Contact Center (AACC) Release 7.0 and Avaya Contact Center Select (CCS) Release 7.1, two options for implementing Web Chat solutions are supported: the pre-existing Contact Center Multimedia Web Communications Web services (which continue to be supported); and the Enterprise Web Chat (EWC) WebSocket and REST APIs. AVAYA AURA SESSION MANAGER CALL DETAIL RECORDING (CDRSEE MORE ON DEVCONNECTPROGRAM.COM AVAYA DEVCONNECTAVAYA BREEZE PLATFORMAVAYA SNAP-INSBOTCONNECTORCO-BROWSINGCONTEXT STORECRMGATEWAY Avaya DevConnect. Now with new features! Avaya Aura Platform 8.1.3 Available. Integrate with ELMS to comply with Kari’s Law and. Ray Baum’s Act, connect 911 calls despite bandwidth limit. exhaustion, develop apps using 64-bit architecture, Notify iOS telephony clients using Apple Push Notifications, supports J-series. IP OFFICE MTCTI-3 WEB SERVICES IP Office MTCTI-3 Web Services. Introduced with IP Office Release 11.1, MTCTI-3 Web Services provide third party control, including for groups, and offer an alternative to 3rd Party TAPI for IP Office Server Edition systems. The Web Services also include a number of additional features over its AVAYA ELITE MULTICHANNEL OVERVIEW Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software suite that manages the collection, queuing, assignment and delivery of voice and non-voice work items to appropriately skilled agents in the contact center. EMC enables agents to communicate with customers via channels such as phone, email, text, Web chat and instant messaging. IP OFFICE DEVLINK3 API The DevLink3 API was introduced in IP Office Release 10.0. DevLink3 supersedes the Delta2 record reporting used by the existing DevLink DLL. The original DevLink DLL remains available in Release 10 to give developers time to transition their existing solutions to DevLink3. DevLink3 provides a real-time stream of all call events, which can beAVAYA DEVCONNECT
Avaya Client SDK (formerly Breeze Client SDK) provides a common, developer-friendly set of tools that allow customers and developers to build innovative user experiences based on the full reach of Avaya Unified Communications, Collaboration and Multi-touch capabilities. Any and all functionality Avaya uses in its own clients andapplications is
AVAYA AURA SYSTEM MANAGER RELEASE 8.1.3 New In Release 8.1.3. System Manager 8.1.3 includes the following new and enhanced features and more: System Manager supports the migration of 96x1 endpoints to the J-Series phone. Communication Manager and System Manager supports the sip-sobsrv button for the following J169 and J179 endpoints. SCEP Enrollment Enhancement to Improve Certificate AVAYA AURA COMMUNICATION MANAGER RELEASE 8.1.3 New In 8.1.3. With Release 8.1.3, Communication Manager can send SNMP inform messages to the Emergency Location Management Solution when a DCP or H.323 endpoint comes into service or when a non-SIP endpoint places an emergency call. With Release 8.1.3, for the Communication Manager managed bandwidth and the Session Manager managed bandwidth AVAYA AURA APPLICATION ENABLEMENT SERVICES OVERVIEW Avaya Aura Application Enablement Services (AE Services) is a server-based software solution that provides an enhanced set of telephony APIs (Application Programming Interfaces), protocols, and Web Services. Application Enablement Services makes the full-functionality customization capabilities of Avaya communication solutions accessible by AVAYA AURA CONTACT CENTER ENTERPRISE WEB CHAT INTERFACES Interfaces Overview. Starting in Avaya Aura® Contact Center (AACC) Release 7.0 and Avaya Contact Center Select (CCS) Release 7.1, two options for implementing Web Chat solutions are supported: the pre-existing Contact Center Multimedia Web Communications Web services (which continue to be supported); and the Enterprise Web Chat (EWC) WebSocket and REST APIs. AVAYA AURA SESSION MANAGER CALL DETAIL RECORDING (CDRSEE MORE ON DEVCONNECTPROGRAM.COM IP OFFICE RELEASE 11.1 IP Office Release 11.1 was made generally available in April 2020; Service Pack 1 (Release 11.1.0.1) was issued in August 2020; Service Pack 2 (Release 11.1.0.2) was issued in January 2021; Feature Pack 1 (Release 11.1.1) was issued in March 2021. This is the latest release of IP Office and is recommended for new development.AVAYA DEVCONNECT
Product Overview. Avaya Client SDK (formerly Breeze Client SDK) provides a common, developer-friendly set of tools that allow customers and developers to build innovative user experiences based on the full reach of Avaya Unified Communications, Collaboration and Multi-touch capabilities. IP OFFICE MANAGEMENT API IP Office Management API. Introduced in IP Office Release 10.1, the IP Office Management API consists of a set of REST-based services which enables developers to consume IP Office configuration objects and incorporate configuration changes to an expanded set of IP Office entities into applications. Requests and responses utilize XML andJSON
AVAYA CONTACT CENTER SELECT INTERFACES The Email Open Interfaces enable the development of custom Web services that can be called from the Contact Center Select Email Manager whenever an email is processed. The custom Web services can perform tasks such as manipulating the emails and modifying the rule routing options. The Email Open Interfaces package in the EmailManager
AVAYA AURA COMMUNICATION MANAGER RELEASE 8.1.3 New In 8.1.3. Communication Manager 8.1.3 includes the following new and enhanced capabilities: With Release 8.1.3, Communication Manager can send SNMP inform messages to the Emergency Location Management Solution when a DCP or H.323 endpoint comes into service or when a non-SIP endpoint places an emergency call. DEVICE, MEDIA, AND CALL CONTROL (DMCC) APIS The SDKs provide the tools required to create applications against the corresponding service access methods, including API documentation, guides, libraries, scripts, schemas and sample applications, as appropriate. The .NET SDK also includes the DMCC Dashboard tool, a development tool that allows users to exercise and learn the full AVAYA AURA SYSTEM MANAGER INTERFACES The Routing API comprises a RESTful Web service that enables custom clients to add, modify and delete routing administration data in System Manager. The Web service was originally introduced in System Manager Release 6.3.8, as part of Avaya Aura Release 6.2 Feature Pack4. Learn more ‣.
FORUMS - DEVCONNECTPROGRAM.COM Please login or register to access secure site features. Note: By continuing to use DevConnect Program Services you agree to our latest Registered Member Terms. COMMUNICATION CONTROL TOOLKIT .NET API The CCT .Net API includes classes, interfaces, and value types that define an easy-to-use, language-independent programming interface for developing communication control applications. The API is a client-side interface to a server running the Communication Control Toolkit service and can be used to build stand-alone desktop clientapplications
AVAYA AURA COMMUNICATION MANAGER SNMP renewal is the only difference between the current 6.3.xx release (6.3.11) and the first 6.3.1xx release (6.3.111). Once release 6.3.111 is made generally available, all new 6.3 Communication Managers sold will be on the 6.3.1xx load line and use the new MIBs. Existing customers on the 6.3.xx load line do not have to upgrade to 6.3.1xx. AVAYA DEVCONNECTAVAYA BREEZE PLATFORMAVAYA SNAP-INSBOTCONNECTORCO-BROWSINGCONTEXT STORECRMGATEWAY Avaya DevConnect. Now with new features! Avaya Aura Platform 8.1.3 Available. Integrate with ELMS to comply with Kari’s Law and. Ray Baum’s Act, connect 911 calls despite bandwidth limit. exhaustion, develop apps using 64-bit architecture, Notify iOS telephony clients using Apple Push Notifications, supports J-series. AVAYA DEVCONNECT PROGRAM LOGINDEVCONNECT PROGRAM Please login or register to access secure site features. Note: By continuing to use DevConnect Program Services you agree to our latest Registered Member Terms. IP OFFICE MTCTI-3 WEB SERVICES IP Office MTCTI-3 Web Services. Introduced with IP Office Release 11.1, MTCTI-3 Web Services provide third party control, including for groups, and offer an alternative to 3rd Party TAPI for IP Office Server Edition systems. The Web Services also include a number of additional features over its AVAYA ELITE MULTICHANNEL OVERVIEW Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software suite that manages the collection, queuing, assignment and delivery of voice and non-voice work items to appropriately skilled agents in the contact center. EMC enables agents to communicate with customers via channels such as phone, email, text, Web chat and instant messaging. AVAYA BREEZE OVERVIEW Highlights. Provides a rich set of developer resources, including Java APIs and an SDK that expose powerful enterprise communications capabilities. Developers can build and "snap-in" complementary services, facilitating a "write once, integrate everywhere" model. Includes the Engagement Call Control Snap-in, which provides a set ofRESTful Web
AVAYA DEVCONNECT
Avaya Client SDK (formerly Breeze Client SDK) provides a common, developer-friendly set of tools that allow customers and developers to build innovative user experiences based on the full reach of Avaya Unified Communications, Collaboration and Multi-touch capabilities. Any and all functionality Avaya uses in its own clients andapplications is
IP OFFICE DEVLINK3 API The DevLink3 API was introduced in IP Office Release 10.0. DevLink3 supersedes the Delta2 record reporting used by the existing DevLink DLL. The original DevLink DLL remains available in Release 10 to give developers time to transition their existing solutions to DevLink3. DevLink3 provides a real-time stream of all call events, which can be AVAYA AURA APPLICATION ENABLEMENT SERVICES OVERVIEWAPPLICATION ENABLEMENT SERVICESAVAYA CLIENT ENABLEMENT SERVICES Avaya Aura Application Enablement Services (AE Services) is a server-based software solution that provides an enhanced set of telephony APIs (Application Programming Interfaces), protocols, and Web Services. Application Enablement Services makes the full-functionality customization capabilities of Avaya communication solutions accessible by AVAYA AURA CONTACT CENTER ENTERPRISE WEB CHAT INTERFACES Interfaces Overview. Starting in Avaya Aura® Contact Center (AACC) Release 7.0 and Avaya Contact Center Select (CCS) Release 7.1, two options for implementing Web Chat solutions are supported: the pre-existing Contact Center Multimedia Web Communications Web services (which continue to be supported); and the Enterprise Web Chat (EWC) WebSocket and REST APIs. COMMUNICATION CONTROL TOOLKIT .NET API The CCT .Net API includes classes, interfaces, and value types that define an easy-to-use, language-independent programming interface for developing communication control applications. The API is a client-side interface to a server running the Communication Control Toolkit service and can be used to build stand-alone desktop clientapplications
AVAYA DEVCONNECTAVAYA BREEZE PLATFORMAVAYA SNAP-INSBOTCONNECTORCO-BROWSINGCONTEXT STORECRMGATEWAY Avaya DevConnect. Now with new features! Avaya Aura Platform 8.1.3 Available. Integrate with ELMS to comply with Kari’s Law and. Ray Baum’s Act, connect 911 calls despite bandwidth limit. exhaustion, develop apps using 64-bit architecture, Notify iOS telephony clients using Apple Push Notifications, supports J-series. AVAYA DEVCONNECT PROGRAM LOGINDEVCONNECT PROGRAM Please login or register to access secure site features. Note: By continuing to use DevConnect Program Services you agree to our latest Registered Member Terms. IP OFFICE MTCTI-3 WEB SERVICES IP Office MTCTI-3 Web Services. Introduced with IP Office Release 11.1, MTCTI-3 Web Services provide third party control, including for groups, and offer an alternative to 3rd Party TAPI for IP Office Server Edition systems. The Web Services also include a number of additional features over its AVAYA ELITE MULTICHANNEL OVERVIEW Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software suite that manages the collection, queuing, assignment and delivery of voice and non-voice work items to appropriately skilled agents in the contact center. EMC enables agents to communicate with customers via channels such as phone, email, text, Web chat and instant messaging. AVAYA BREEZE OVERVIEW Highlights. Provides a rich set of developer resources, including Java APIs and an SDK that expose powerful enterprise communications capabilities. Developers can build and "snap-in" complementary services, facilitating a "write once, integrate everywhere" model. Includes the Engagement Call Control Snap-in, which provides a set ofRESTful Web
AVAYA DEVCONNECT
Avaya Client SDK (formerly Breeze Client SDK) provides a common, developer-friendly set of tools that allow customers and developers to build innovative user experiences based on the full reach of Avaya Unified Communications, Collaboration and Multi-touch capabilities. Any and all functionality Avaya uses in its own clients andapplications is
IP OFFICE DEVLINK3 API The DevLink3 API was introduced in IP Office Release 10.0. DevLink3 supersedes the Delta2 record reporting used by the existing DevLink DLL. The original DevLink DLL remains available in Release 10 to give developers time to transition their existing solutions to DevLink3. DevLink3 provides a real-time stream of all call events, which can be AVAYA AURA APPLICATION ENABLEMENT SERVICES OVERVIEWAPPLICATION ENABLEMENT SERVICESAVAYA CLIENT ENABLEMENT SERVICES Avaya Aura Application Enablement Services (AE Services) is a server-based software solution that provides an enhanced set of telephony APIs (Application Programming Interfaces), protocols, and Web Services. Application Enablement Services makes the full-functionality customization capabilities of Avaya communication solutions accessible by AVAYA AURA CONTACT CENTER ENTERPRISE WEB CHAT INTERFACES Interfaces Overview. Starting in Avaya Aura® Contact Center (AACC) Release 7.0 and Avaya Contact Center Select (CCS) Release 7.1, two options for implementing Web Chat solutions are supported: the pre-existing Contact Center Multimedia Web Communications Web services (which continue to be supported); and the Enterprise Web Chat (EWC) WebSocket and REST APIs. COMMUNICATION CONTROL TOOLKIT .NET API The CCT .Net API includes classes, interfaces, and value types that define an easy-to-use, language-independent programming interface for developing communication control applications. The API is a client-side interface to a server running the Communication Control Toolkit service and can be used to build stand-alone desktop clientapplications
AVAYA DEVCONNECT PROGRAM LOGIN Please login or register to access secure site features. Note: By continuing to use DevConnect Program Services you agree to our latest Registered Member Terms. DEVCONNECT PROGRAM DOWNLOADS DevConnect Program Downloads IP OFFICE RELEASE 11.1 IP Office Release 11.1 was made generally available in April 2020; Service Pack 1 (Release 11.1.0.1) was issued in August 2020; Service Pack 2 (Release 11.1.0.2) was issued in January 2021; Feature Pack 1 (Release 11.1.1) was issued in March 2021. This is the latest release of IP Office and is recommended for new development. IP OFFICE INTERFACES IP Office provides an interface that enables client solutions to obtain SMDR events. A comma-separated SMDR event record is issued whenever a call is completed. The SMDR interface enables the development of call accounting and call billing applications. The IP Office SMDR can be output directly from the IP Office control unit toa designated IP
AVAYA ELITE MULTICHANNEL OVERVIEW Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software suite that manages the collection, queuing, assignment and delivery of voice and non-voice work items to appropriately skilled agents in the contact center. EMC enables agents to communicate with customers via channels such as phone, email, text, Web chat and instant messaging. AVAYA AURA PLATFORM OVERVIEW Overview. Avaya has adopted Engagement as its driving principal. With the rise of mobility, omni-channel communications and the cloud, the world has moved past collaboration to an era of engagement. Engagement is characterized by active participation, pervasive collaboration and quality experiences. It results in improved business performance IP OFFICE RELEASE 10.1 The TAPI and DevLink installers to be used with IP Office 10.1.0.0 are available for download below. Note that the DevLink driver is 32-bit only, and there are no plans to add support for 64-bit. TAPI 2 Release 1.0.0.44, TAPI 3 Release 1.0.0.44 and DevLink Release 1.0.0.5 driver installers (29.1 MB .zip) AVAYA ORCHESTRATION DESIGNER OVERVIEW Avaya Orchestration Designer provides a unified service creation environment for the fast, low cost design of automated voice, omnichannel and call control applications, and assisted agent workflows. Orchestration Designer is a fully featured graphical Integrated Development Environment (IDE) for creating applicationsthat run on Avaya
AVAYA AURA COMMUNICATION MANAGER RELEASE 8.0 New In 8.0. Communication Manager 8.0 includes the following new and enhanced capabilities: Web Browser support for Mozilla Firefox browser: version 45.0 and later, Windows Internet Explorer 11. When upgrading an application from Release 7.1.x to Release 8.0, the system preserves the security hardening modes that are configured on theRelease 7
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NOW WITH NEW FEATURES! AVAYA AURA PLATFORM 8.1.3 AVAILABLE Integrate with ELMS to comply with Kari’s Law and Ray Baum’s Act, connect 911 calls despite bandwidth limit exhaustion, develop apps using 64-bit architecture, Notify iOS telephony clients using Apple Push Notifications, supports J-series phones with service observe, and much more...Learn more ‣
OPTIMIZE AGENT AND RESOURCE PRODUCTIVITY AVAYA OCEANA 3.8 AVAILABLE! Enhance agent productivity and enrich the customer experience and interactions, do secure file and image transfer, WhatsApp messaging support, redesigned UI to reduce scrolling and clicks, increased voice session capacity and much more …Learn more ‣
ENHANCED CUSTOMER EXPERIENCE! AVAYA EXPERIENCE PORTAL 8.0 Help deliver exceptional self-service experiences with more capacity to meet peak demand, better security, cloud readiness, federal market FIPS 140-2 compliance, support for the latest OS platforms. IPv6 support, enhanced Google CCAI Dialogflow integration and much more…Learn more ‣
CLOUD POWERED INNOVATION! INTRODUCING AVAYA ONECLOUD Multi-cloud application ecosystem. Hybrid delivery architecture helps ensure multi-experience continuity across each phase of the cloud journey. Includes UCaaS, CCaaS, CPaaS and Subscriptions…Learn more ‣
NOW WITH NEW FEATURES! AVAYA AURA PLATFORM 8.1.3 AVAILABLE Integrate with ELMS to comply with Kari’s Law and Ray Baum’s Act, connect 911 calls despite bandwidth limit exhaustion, develop apps using 64-bit architecture, Notify iOS telephony clients using Apple Push Notifications, supports J-series phones with service observe, and much more...Learn more ‣
OPTIMIZE AGENT AND RESOURCE PRODUCTIVITY AVAYA OCEANA 3.8 AVAILABLE! Enhance agent productivity and enrich the customer experience and interactions, do secure file and image transfer, WhatsApp messaging support, redesigned UI to reduce scrolling and clicks, increased voice session capacity and much more …Learn more ‣
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WHAT'S NEW?
May-10-2021
Avaya Client SDK Release 4.15 Delivers New Features ‣Apr-30-2021
Avaya Workplace Client Release 3.18 now GA ‣May-10-2021
Avaya Oceana Solution 3.8.1 Brings New Features ‣May-10-2021
Avaya Analytics 4.1.1 Exposes New WebSocket / REST Interfaces ‣May-10-2021
Avaya Desktop Wallboard 7.1 Optional Custom Widget in Workspaces ‣News Archive ‣
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