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CRM AGENCY:
ENGAGEMENT, RETENTION& CUSTOMER LOYALTY
CREATE LONG-TERM, MORE PROFITABLE CUSTOMER RELATIONSHIPS WITH AN AWARD-WINNING CRM AGENCY. We are a full-service customer relationship marketing (CRM) group that specializes in retail marketing and financial services marketing . We help you: * Increase revenue from your current customer base * Leverage actionable data analytics and customer insights to drive engagement and sales * Retain, grow and nurture your customer relationships * Meet tight budgets and timelines with a unique blend of market-ready initiatives, custom-designed programs and strategies As an industry-leading CRM firm, we’re committed to your success. We’re ready to learn about your specific challenges and goals, and to identify proven solutions that will grow your customer revenue. Contact us for a free consultation. Request Consultation > “We chose CCG because it was highly recommended by industry > leaders, it provides an end-to-end solution and, most importantly, > it has a proven track record of producing results.” > John GleasonVP Marketing, The Bon-Ton > “This is the best work the company has ever done. There is a ton > of buzz around the office about the bridal program.” > Mark AndersonVP Marketing, Zale’s > “As I always say, ‘The relationship with CCG is magical.'” > Beverly Z.Sr. Internet Marketing Manager, National Mortgage Company* 1
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CRM AGENCY SERVICES & CAPABILITIESMARKETING STRATEGY
As a full-service CRM agency,
not only do we believe that strategy comes first, but we are also committed to building it upon a foundation of innovative data, analytics and research to increase your acquisition, activation, engagement, retention and ROI efforts.IMPLEMENTATION
Our rigorous QA process ensures that whether a communication is deployed, printed, mailed, posted or launched, all of the Ts are crossed and the code is checked. We know there are no second chances after hitting _Send_.VALUE-ADDED CONTENT
Our custom-developed content blends journalism, advertising and direct response tactics to create messages that provide value to customers — keeping awareness, response and retention high. More than 80 percent of consumers say that articles like this help them decide whether to make a major purchase. CUSTOMER DATA, ANALYTICS & RESEARCH Today’s marketing environment requires continuous innovation. As a forward-thinking CRM firm, we constantly refine our clustering and modeling techniques, search for new data sources — including multi-sourced data — test new research methodologies and zig wherewe once zagged.
TARGETED MULTI-CHANNEL COMMUNICATIONS Our creative team brings a strategic approach to everything they do, whether it’s email or print, social posts or banner ads. A laser focus on the audience and message, combined with innovative approaches and a no-fear attitude produces compelling communications designed todrive behavior.
TECHNOLOGY SOURCING & IMPLEMENTATION The experts at our CRM firm can act as an extension of your team, tackling the heavy lifting that occurs during a loyalty, CRM or email solution search and implementation. RETAIL MARKETING SERVICES & CAPABILITIESLearn More
FINANCIAL MARKETING SERVICES & CAPABILITIESLearn More
> “We have been impressed by your team on so many levels. Leadership > and attention to detail on the most important client issue, budgets, > is impressive. You get us. You get it. And will continue to get more > business because you deserve it.” > Jen SanningChief Marketing Officer, Rainbow Rewards FEATURED CRM AGENCY CASE STUDIES DATA ANALYTICS IMPROVE PROGRAM PERFORMANCE. CONTENT SURVEY INSIGHTS REFINE CONTENT RELEVANCE — AND DOUBLE THECLICKS
FILLING A GAP IN THE LOYALTY STAFF LINE-UP. CCG INTERACTIVE LOYALTY ASSESSMENT TOOL How does your loyalty program stack up to the competition? Spend five minutes with our interactive assessment tool to find out — and identify strengths and opportunities for improvement.Get Started
RETAIL & FINANCIAL MARKETING BLOGS May 18, 2021 in CCG Retail Marketing Blog FACTORS AFFECTING CUSTOMER LOYALTY AND BRAND LOYALTY IN 2021 Our fourth annual Retail Customer Brad Loyalty Study reveals how consumer shopping behavior and the factors affecting brand loyalty have changed since 2020. Read More __ May 13, 2021 in CCG Retail Marketing Blog FROM BASIC TO ADVANCED: STRATEGIES TO BUILD YOUR DIGITAL LOYALTY MARKETING INITIATIVES Are you taking full advantage of today’s mass internet use and digital engagement opportunities to boost customer loyalty? We share digital loyalty tactics for wherever you are now and where you want to be tomorrow. Read More __ April 19, 2021 in CCG Financial Services Marketing Blog PURCHASE MORTGAGE MARKETING STRATEGIES & IDEAS FOR YOUR 2021 CAMPAIGNS With interest rates rising and refinance activity slowing, it’s time to shift gears to purchase mortgages. We share data-driven mortgage marketing strategies to help you engage customers and prospects, generate leads, increase conversions and boost profits. Read More __ > “Your team does a fabulous job of putting > together and staying to deadline. I don’t tell you often enough > how much I appreciate your work.” > Jeanne W.Vice President, Director of Marketing, national mortgage> company
> “CCG is fantastic!” > Lisa LandolfiCRM Director, Talbots* 1
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LET OUR CRM AGENCY EXPERTS HELP YOU!Contact Us
A customer relationship marketing (CRM) agency focused on loyalty andretention.
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