Are you over 18 and want to see adult content?
More Annotations
A complete backup of https://babestationcams.com
Are you over 18 and want to see adult content?
A complete backup of https://hellma.com
Are you over 18 and want to see adult content?
A complete backup of https://bjbikers.com
Are you over 18 and want to see adult content?
A complete backup of https://dubyaspeak.com
Are you over 18 and want to see adult content?
A complete backup of https://safescan.com
Are you over 18 and want to see adult content?
A complete backup of https://msadams.com
Are you over 18 and want to see adult content?
A complete backup of https://globalshapers.org
Are you over 18 and want to see adult content?
A complete backup of https://businesstoday.com.tw
Are you over 18 and want to see adult content?
A complete backup of https://intimacyinmarriage.com
Are you over 18 and want to see adult content?
A complete backup of https://unitedstatesartists.org
Are you over 18 and want to see adult content?
A complete backup of https://emoov.co.uk
Are you over 18 and want to see adult content?
Favourite Annotations
A complete backup of https://mrbean.com
Are you over 18 and want to see adult content?
A complete backup of https://covenanthealth.org
Are you over 18 and want to see adult content?
A complete backup of https://autovalue.com
Are you over 18 and want to see adult content?
A complete backup of https://hklimburg.nl
Are you over 18 and want to see adult content?
A complete backup of https://bjmp.org
Are you over 18 and want to see adult content?
A complete backup of https://bludnikov.ru
Are you over 18 and want to see adult content?
A complete backup of https://nizevola.tk
Are you over 18 and want to see adult content?
A complete backup of https://pyroenergen.com
Are you over 18 and want to see adult content?
A complete backup of https://indianacountypa.gov
Are you over 18 and want to see adult content?
A complete backup of https://reggiotv.it
Are you over 18 and want to see adult content?
Text
2021.
CONTACT US - CCTS
For general inquiries You can contact us to discuss your complaint or to ask us a question. Our offices are open from Monday to Friday, 9 am-8 pm Eastern Time. (Our office will close at 5 pm during the pandemic) Toll-free: 1-888-221-1687 TTY: 1-877-782-2384 (temporarily out-of-service as physical offices are closed) Email: response@ccts-cprst.ca Fax: 1-877-782-2924 Mail: P.O. Box 56067 OFFICIAL COMPLAINT RESOLUTION The CCTS is an independent organization dedicated to resolving TV and telecom services complaints. If you have not been able to reach a solution directly with your service provider, we may be able to help — and you can expect a fair and impartial complaint resolutionservice.
COMPLAINTS - CCTS
Information we need to help you. Our goal is to assess your complaint quickly and thoroughly—but we need your help. Please provide us with the following required and recommended information. HOW TO FILE A COMPLAINT AGAINST A CELL PHONE COMPANYCCTS QUESTIONNAIRE
Interactive questionnaire. If you can’t resolve a complaint with your service provider, use this form to submit your complaint to us. We’ll ask you a series of questions. To help us process your complaint quickly, collect all pertinent documentation, such as copies of bills, proof of payment or relevant correspondence between you andyour
METHODS OF SUBMITTING A COMPLAINT We strongly recommend that you use our interactive questionnaire online. It’s the quickest way to get a response to your complaint because it prompts you to provide all the necessary information as you submit your complaint. Before you begin, please review Information we need to help you, which explains the required information you must provide when submitting a complaint.INTERNET COMPLAINTS
In July 2019 the Canadian Radio-television and Telecommunications Commission (CRTC) created the Internet Code, a mandatory code of conduct that applies to large Internet service providers (including all of their brands and affiliates that provide Internet services) and to all retail fixed Internet access services (including, cable, fibre, DSL, fixed wireless, and satellite services). DEPOSIT AND DISCONNECTION CODE In 2011 the Canadian Radio-television and Telecommunications Commission (CRTC) approved a mandatory code of conduct that applies to all home telephone services (residential primary exchange service) in areas where prices are no longer regulated by the CRTC, which means most service areas in Canada. As explained in the CRTC’s detailed regulatory policy, the purpose of the Deposit and ROGERS EMPLOYEES SAY MANAGERS TURN A BLIND EYE SO CALL Source: Erica Johnson, full story at CBC News 'We do not believe the concerns raised represent our values or sales practices,' Rogers says Call centre employees working for Rogers Communications say the telecom company is pressuring them to try to make a sale on every call — even to elderly people who don't understand or need certain products or services. In emails and interviews CCTS | CUSTOMER COMPLAINT RESOLUTION FOR TELECOM AND TVONLINE COMPLAINT FORMCONSUMERSABOUT CCTSNEWSCODES, STATS & REPORTSCAREERS Increase in Telecom & TV Customer Complaints: Report. 9 out of 10 complaints resolved during pandemic Ottawa (March 29, 2021) – Today, the Commission for Complaints for Telecom-television Services (CCTS) released its 2020-21 Mid-Year Report, showing a 6% . February 28,2021.
CONTACT US - CCTS
For general inquiries You can contact us to discuss your complaint or to ask us a question. Our offices are open from Monday to Friday, 9 am-8 pm Eastern Time. (Our office will close at 5 pm during the pandemic) Toll-free: 1-888-221-1687 TTY: 1-877-782-2384 (temporarily out-of-service as physical offices are closed) Email: response@ccts-cprst.ca Fax: 1-877-782-2924 Mail: P.O. Box 56067 OFFICIAL COMPLAINT RESOLUTION The CCTS is an independent organization dedicated to resolving TV and telecom services complaints. If you have not been able to reach a solution directly with your service provider, we may be able to help — and you can expect a fair and impartial complaint resolutionservice.
COMPLAINTS - CCTS
Information we need to help you. Our goal is to assess your complaint quickly and thoroughly—but we need your help. Please provide us with the following required and recommended information. HOW TO FILE A COMPLAINT AGAINST A CELL PHONE COMPANYCCTS QUESTIONNAIRE
Interactive questionnaire. If you can’t resolve a complaint with your service provider, use this form to submit your complaint to us. We’ll ask you a series of questions. To help us process your complaint quickly, collect all pertinent documentation, such as copies of bills, proof of payment or relevant correspondence between you andyour
METHODS OF SUBMITTING A COMPLAINT We strongly recommend that you use our interactive questionnaire online. It’s the quickest way to get a response to your complaint because it prompts you to provide all the necessary information as you submit your complaint. Before you begin, please review Information we need to help you, which explains the required information you must provide when submitting a complaint.INTERNET COMPLAINTS
In July 2019 the Canadian Radio-television and Telecommunications Commission (CRTC) created the Internet Code, a mandatory code of conduct that applies to large Internet service providers (including all of their brands and affiliates that provide Internet services) and to all retail fixed Internet access services (including, cable, fibre, DSL, fixed wireless, and satellite services). DEPOSIT AND DISCONNECTION CODE In 2011 the Canadian Radio-television and Telecommunications Commission (CRTC) approved a mandatory code of conduct that applies to all home telephone services (residential primary exchange service) in areas where prices are no longer regulated by the CRTC, which means most service areas in Canada. As explained in the CRTC’s detailed regulatory policy, the purpose of the Deposit and ROGERS EMPLOYEES SAY MANAGERS TURN A BLIND EYE SO CALL Source: Erica Johnson, full story at CBC News 'We do not believe the concerns raised represent our values or sales practices,' Rogers says Call centre employees working for Rogers Communications say the telecom company is pressuring them to try to make a sale on every call — even to elderly people who don't understand or need certain products or services. In emails and interviewsCOMPLAINTS - CCTS
Methods of submitting a complaint. We strongly recommend that you use our interactive questionnaire online. It’s the quickest way to get a response to your complaint because MID-YEAR REPORT 2020-2021 CCTS may make changes to the terms of this licence from time to time and issue a new version of the licence. Your use of the information will be governed by the terms of the licence in force as of the date you accessed the information. Use of any information indicates your acceptance of the terms below. If you fail to comply with any of them GOVERNMENT AND REGULATORY Canadian Radio-television and Telecommunications Commission (CRTC) The CRTC regulates Canada’s telecommunications and broadcasting systems. Its mandate is to ensure that both the telecommunications and broadcasting systems serve the interests of Canadians. The CRTC accepts complaints about regulated telecommunications services provided by CCTS’ Participating ServiceWHO WE ARE - CCTS
Commissioner Howard Maker was appointed Canada’s first Commissioner for the Commission for Complaints for Telecom-television Services in August 2008. He is a graduate of the University of Toronto and Osgoode Hall Law School, and was called to the Ontario Bar in 1985. In addition to many years of legal and regulatory experience, Howard brings to the role his specialized expertise inFAQ - CCTS
The CRTC, Canada’s telecom and broadcasting regulator, requires all telecom providers and most TV providers to participate in the CCTS and to provide its funding. Industry funding is typical for ombudsman-type organizations such as ours, both in Canada and around the world. CANADA DIRECT (CD TEL) Deposit and Disconnection Code. Annotated Guide to the Deposit and Disconnection Code. Television Service Provider Code. Internet Code. The CCTS Procedural Code. Reports. Annual and CPRST | RÈGLEMENT DE PLAINTE POUR LES CLIENTS DE …TRANSLATE THISPAGE
Un organisme indépendant voué à résoudre les plaintes des clients relatives aux services de télécommunications et télévision auCanada.
CHINA MOBILE INTERNATIONAL (CANADA) INC. A short history. Mandate. Telecommunications mandate. TV complaint mandate. Exclusions from our mandate. Participating Service Providers. Non-compliant providers. Compliance monitoring. Mission, vision andvalues.
CAN PHONE, INTERNET & TV SERVICE PROVIDERS INCREASE THEIR The answer is it depends. Generally speaking, the prices charged by phone, internet and television service providers in Canada are not regulated by Canada’s communications regulator, the CRTC. This means that service providers are generally free to set their own prices for their products and services and can adjust these prices for a varietyof reasons.
ROGERS EMPLOYEES SAY MANAGERS TURN A BLIND EYE SO CALL Source: Erica Johnson, full story at CBC News 'We do not believe the concerns raised represent our values or sales practices,' Rogers says Call centre employees working for Rogers Communications say the telecom company is pressuring them to try to make a sale on every call — even to elderly people who don't understand or need certain products or services. In emails and interviews CCTS | CUSTOMER COMPLAINT RESOLUTION FOR TELECOM AND TVONLINE COMPLAINT FORMCONSUMERSABOUT CCTSNEWSCODES, STATS & REPORTSCAREERS Increase in Telecom & TV Customer Complaints: Report. 9 out of 10 complaints resolved during pandemic Ottawa (March 29, 2021) – Today, the Commission for Complaints for Telecom-television Services (CCTS) released its 2020-21 Mid-Year Report, showing a 6% . February 28,2021.
MID-YEAR REPORT 2020-2021 CCTS may make changes to the terms of this licence from time to time and issue a new version of the licence. Your use of the information will be governed by the terms of the licence in force as of the date you accessed the information. Use of any information indicates your acceptance of the terms below. If you fail to comply with any of them OFFICIAL COMPLAINT RESOLUTION The CCTS is an independent organization dedicated to resolving TV and telecom services complaints. If you have not been able to reach a solution directly with your service provider, we may be able to help — and you can expect a fair and impartial complaint resolutionservice.
CURRENT OPPORTUNITIES Senior Project Manager. Job Type: 2-year Term (possibility of extension), Full-time, with benefits. Salary: $90,000-$150,000. At the CCTS, our mandate is to review and resolve telecommunications and television complaints after interaction between the customer and their service provider has failed to produce a satisfactory outcome. HOW TO FILE A COMPLAINT AGAINST A CELL PHONE COMPANYCCTS QUESTIONNAIRE
Interactive questionnaire. If you can’t resolve a complaint with your service provider, use this form to submit your complaint to us. We’ll ask you a series of questions. To help us process your complaint quickly, collect all pertinent documentation, such as copies of bills, proof of payment or relevant correspondence between you andyour
CANADA DIRECT (CD TEL) Deposit and Disconnection Code. Annotated Guide to the Deposit and Disconnection Code. Television Service Provider Code. Internet Code. The CCTS Procedural Code. Reports. Annual andBOARD OF DIRECTORS
Board of Directors. Our Board is structured to provide for the participation of all stakeholders while remaining independent from the telecommunications and television industry. It consists of seven directors who are elected for three-year terms: four Independent Directors, two of whom are nominees of consumer groups. DEPOSIT AND DISCONNECTION CODE In 2011 the Canadian Radio-television and Telecommunications Commission (CRTC) approved a mandatory code of conduct that applies to all home telephone services (residential primary exchange service) in areas where prices are no longer regulated by the CRTC, which means most service areas in Canada. As explained in the CRTC’s detailed regulatory policy, the purpose of the Deposit and CAN PHONE, INTERNET & TV SERVICE PROVIDERS INCREASE THEIR The answer is it depends. Generally speaking, the prices charged by phone, internet and television service providers in Canada are not regulated by Canada’s communications regulator, the CRTC. This means that service providers are generally free to set their own prices for their products and services and can adjust these prices for a varietyof reasons.
CCTS | CUSTOMER COMPLAINT RESOLUTION FOR TELECOM AND TVONLINE COMPLAINT FORMCONSUMERSABOUT CCTSNEWSCODES, STATS & REPORTSCAREERS Increase in Telecom & TV Customer Complaints: Report. 9 out of 10 complaints resolved during pandemic Ottawa (March 29, 2021) – Today, the Commission for Complaints for Telecom-television Services (CCTS) released its 2020-21 Mid-Year Report, showing a 6% . February 28,2021.
MID-YEAR REPORT 2020-2021 CCTS may make changes to the terms of this licence from time to time and issue a new version of the licence. Your use of the information will be governed by the terms of the licence in force as of the date you accessed the information. Use of any information indicates your acceptance of the terms below. If you fail to comply with any of them OFFICIAL COMPLAINT RESOLUTION The CCTS is an independent organization dedicated to resolving TV and telecom services complaints. If you have not been able to reach a solution directly with your service provider, we may be able to help — and you can expect a fair and impartial complaint resolutionservice.
CURRENT OPPORTUNITIES Senior Project Manager. Job Type: 2-year Term (possibility of extension), Full-time, with benefits. Salary: $90,000-$150,000. At the CCTS, our mandate is to review and resolve telecommunications and television complaints after interaction between the customer and their service provider has failed to produce a satisfactory outcome. HOW TO FILE A COMPLAINT AGAINST A CELL PHONE COMPANYCCTS QUESTIONNAIRE
Interactive questionnaire. If you can’t resolve a complaint with your service provider, use this form to submit your complaint to us. We’ll ask you a series of questions. To help us process your complaint quickly, collect all pertinent documentation, such as copies of bills, proof of payment or relevant correspondence between you andyour
CANADA DIRECT (CD TEL) Deposit and Disconnection Code. Annotated Guide to the Deposit and Disconnection Code. Television Service Provider Code. Internet Code. The CCTS Procedural Code. Reports. Annual andBOARD OF DIRECTORS
Board of Directors. Our Board is structured to provide for the participation of all stakeholders while remaining independent from the telecommunications and television industry. It consists of seven directors who are elected for three-year terms: four Independent Directors, two of whom are nominees of consumer groups. DEPOSIT AND DISCONNECTION CODE In 2011 the Canadian Radio-television and Telecommunications Commission (CRTC) approved a mandatory code of conduct that applies to all home telephone services (residential primary exchange service) in areas where prices are no longer regulated by the CRTC, which means most service areas in Canada. As explained in the CRTC’s detailed regulatory policy, the purpose of the Deposit and CAN PHONE, INTERNET & TV SERVICE PROVIDERS INCREASE THEIR The answer is it depends. Generally speaking, the prices charged by phone, internet and television service providers in Canada are not regulated by Canada’s communications regulator, the CRTC. This means that service providers are generally free to set their own prices for their products and services and can adjust these prices for a varietyof reasons.
CONTACT US - CCTS
For general inquiries You can contact us to discuss your complaint or to ask us a question. Our offices are open from Monday to Friday, 9 am-8 pm Eastern Time. (Our office will close at 5 pm during the pandemic) Toll-free: 1-888-221-1687 TTY: 1-877-782-2384 (temporarily out-of-service as physical offices are closed) Email: response@ccts-cprst.ca Fax: 1-877-782-2924 Mail: P.O. Box 56067 -Minto
OFFICIAL COMPLAINT RESOLUTION The CCTS is an independent organization dedicated to resolving TV and telecom services complaints. If you have not been able to reach a solution directly with your service provider, we may be able to help — and you can expect a fair and impartial complaint resolutionservice.
HOW TO FILE A COMPLAINT AGAINST A CELL PHONE COMPANY We regularly examine our customer complaint resolution process for telecom and TV services to ensure that it is thorough, fair and efficient. Here’s how the process works. Assessment When we receive a complaint, we review it to determine whether it falls within our mandate. If it does, we ensure that we have all of the information we need to initiate our process.WHO WE ARE - CCTS
Commissioner Howard Maker was appointed Canada’s first Commissioner for the Commission for Complaints for Telecom-television Services in August 2008. He is a graduate of the University of Toronto and Osgoode Hall Law School, and was called to the Ontario Bar in 1985. In addition to many years of legal and regulatory experience, Howard brings to the role his specialized expertise inCCTS BY-LAW
Commission for Complaints for Telecom-television Services INC. / Commission des plaintes relatives aux services de télécom-télévision inc. BY-LAW NO. 1 (Amended and Restated effective January 29, 2020) INTERPRETATION Definitions. In these By-laws, unless the context otherwise requires: “Act” means the Canada Not-for-profit Corporations Act, S.C. 2009, c. 23 and any actthat may be
GOVERNMENT AND REGULATORY Canadian Radio-television and Telecommunications Commission (CRTC) The CRTC regulates Canada’s telecommunications and broadcasting systems. Its mandate is to ensure that both the telecommunications and broadcasting systems serve the interests of Canadians. The CRTC accepts complaints about regulated telecommunications services provided by CCTS’ Participating ServiceFAQ - CCTS
The CRTC, Canada’s telecom and broadcasting regulator, requires all telecom providers and most TV providers to participate in the CCTS and to provide its funding. Industry funding is typical for ombudsman-type organizations such as ours, both in Canada and around the world.INTERNET COMPLAINTS
In July 2019 the Canadian Radio-television and Telecommunications Commission (CRTC) created the Internet Code, a mandatory code of conduct that applies to large Internet service providers (including all of their brands and affiliates that provide Internet services) and to all retail fixed Internet access services (including, cable, fibre, DSL, fixed wireless, and satellite services). PLAINTES - CPRSTTRANSLATE THIS PAGE Méthodes de dépôt d’une plainte. Nous vous recommandons fortement d’utiliser le questionnaire interactif en ligne. C’est la façon la plus rapide d’obtenir une réponse, puisque le formulaire vous indique tous les renseignements nécessaires pour déposer PLAINTES TÉLÉVISION Nous pouvons aider les consommateurs (mais non les clients de service de télévision pour petites entreprises) à régler un éventail de plaintes relatives aux services de télévision par abonnement fournis par des câblodistributeurs, des fournisseurs de services de télévision par protocole Internet (TVIP) et des fournisseurs de services nationaux par satellite de radiodiffusion directe CCTS | CUSTOMER COMPLAINT RESOLUTION FOR TELECOM AND TVONLINE COMPLAINT FORMCONSUMERSABOUT CCTSNEWSCODES, STATS & REPORTSCAREERS Increase in Telecom & TV Customer Complaints: Report. 9 out of 10 complaints resolved during pandemic Ottawa (March 29, 2021) – Today, the Commission for Complaints for Telecom-television Services (CCTS) released its 2020-21 Mid-Year Report, showing a 6% . February 28,2021.
CONTACT US - CCTS
For general inquiries You can contact us to discuss your complaint or to ask us a question. Our offices are open from Monday to Friday, 9 am-8 pm Eastern Time. (Our office will close at 5 pm during the pandemic) Toll-free: 1-888-221-1687 TTY: 1-877-782-2384 (temporarily out-of-service as physical offices are closed) Email: response@ccts-cprst.ca Fax: 1-877-782-2924 Mail: P.O. Box 56067 OFFICIAL COMPLAINT RESOLUTION The CCTS is an independent organization dedicated to resolving TV and telecom services complaints. If you have not been able to reach a solution directly with your service provider, we may be able to help — and you can expect a fair and impartial complaint resolutionservice.
COMPLAINTS - CCTS
Information we need to help you. Our goal is to assess your complaint quickly and thoroughly—but we need your help. Please provide us with the following required and recommended information. HOW TO FILE A COMPLAINT AGAINST A CELL PHONE COMPANY PARTICIPATING SERVICE PROVIDERS Here is a list of our Participating Service Providers. You can use this page to visit the websites of our participating providers or you can select a provider from the list if you want to file a complaint against them. Don’t see your provider on this list? We might still be able to help. For all complaints that fall within our mandate but are about telecommunications service providers (notCCTS QUESTIONNAIRE
Interactive questionnaire. If you can’t resolve a complaint with your service provider, use this form to submit your complaint to us. We’ll ask you a series of questions. To help us process your complaint quickly, collect all pertinent documentation, such as copies of bills, proof of payment or relevant correspondence between you andyour
FAQ - CCTSI’M HAVING A PROBLEM WITH MY TELECOMMUNICATIONS OR TELEVISION SERVICE PROVIDER. CAN YOU HELP ME?WE PROBABLY CAN. YOU CAN FILE A COMPLAINT WITH US IF: YOU HAVE TRIED TO RESOLVE THE PROBLEM DIRECTLY WITH YOUR PROVIDER BUT HAVE NOT BEEN SUCCESSFU...HOW DO I SUBMIT A COMPLAINT WITH THE CCTS?SUBMITTING A COMPLAINT IS EASY. THE FASTEST AND MOST EFFECTIVE WAY IS BY USING OUR ONLINE INTERACTIVE QUESTIONNAIRE. USING THIS FORM ENSURES THAT W...ARE THERE SOME TELECOM OR TV COMPLAINTS YOU CAN'T DEAL WITH?YES. WE CANNOT ACCEPT COMPLAINTS ABOUT SERVICES THAT ARE REGULATED BY THE CRTC. ALSO, OTHER EXPERT BODIES ARE IN PLACE TO DEAL WITH CERTAIN TYPES O...CAN THE CCTS MAKE MY PROVIDER CHANGE THE WAY IT OPERATES?NO. ALTHOUGH WE MAY CONSIDER A PROVIDER’S POLICIES OR OPERATING PRACTICES DURING THE INVESTIGATION OF A COMPLAINT, THE CCTS CANNOT DIRECT A PROVIDE...I THINK MY PROVIDER CHARGERS TOO MUCH FOR ITS SERVICES. CAN YOU INVESTIGATE THIS?OUR MANDATE IS TO DETERMINE WHETHER THE PROVIDER HAS COMPLIED WITH ITS OBLIGATIONS TO YOU UNDER ITS TERMS OF SERVICE, ANY RELEVANT INDUSTRY CODE OF...ARE YOU A GOVERNMENT DEPARTMENT?NO, WE ARE A PRIVATE, NOT-FOR-PROFIT CORPORATION INCORPORATED UNDER FEDERAL LEGISLATION. WE RECEIVE NO TAXPAYER MONEY.HOW ARE YOU OPERATIONS FUNDED?THE CRTC, CANADA’S TELECOM AND BROADCASTING REGULATOR, REQUIRES ALL TELECOM PROVIDERS AND MOST TV PROVIDERS TO PARTICIPATE IN THE CCTS AND TO PROVI...HOW MUCH DOES IT COST TO SUBMIT A COMPLAINT?OUR SERVICE IS FREE OF CHARGE FOR CONSUMERS. FOR MORE INFORMATION VISIT OUR STRUCTURE AND FUNDING PAGE.WHAT HAPPENS WHEN I SUBMIT A COMPLAINT?WE’LL REVIEW IT TO DETERMINE WHETHER IT FALLS WITHIN OUR MANDATE. IF IT DOES, WE WILL SEND A COPY TO YOUR PROVIDER AND GIVE THE PROVIDER 30 DAYS TO...WHAT WHAT WILL YOU EXPECT FROM ME WHEN I SUBMIT A COMPLAINT?AFTER WE ACCEPT YOUR COMPLAINT, WE SEND IT TO YOUR PROVIDER. THE PROVIDER WILL CONTACT YOU TO MAKE A FURTHER ATTEMPT TO RESOLVE THE COMPLAINT.WE E...
The CRTC, Canada’s telecom and broadcasting regulator, requires all telecom providers and most TV providers to participate in the CCTS and to provide its funding. Industry funding is typical for ombudsman-type organizations such as ours, both in Canada and around the world. METHODS OF SUBMITTING A COMPLAINT We strongly recommend that you use our interactive questionnaire online. It’s the quickest way to get a response to your complaint because it prompts you to provide all the necessary information as you submit your complaint. Before you begin, please review Information we need to help you, which explains the required information you must provide when submitting a complaint. ROGERS EMPLOYEES SAY MANAGERS TURN A BLIND EYE SO CALL Source: Erica Johnson, full story at CBC News 'We do not believe the concerns raised represent our values or sales practices,' Rogers says Call centre employees working for Rogers Communications say the telecom company is pressuring them to try to make a sale on every call — even to elderly people who don't understand or need certain products or services. In emails and interviews CCTS | CUSTOMER COMPLAINT RESOLUTION FOR TELECOM AND TVONLINE COMPLAINT FORMCONSUMERSABOUT CCTSNEWSCODES, STATS & REPORTSCAREERS Increase in Telecom & TV Customer Complaints: Report. 9 out of 10 complaints resolved during pandemic Ottawa (March 29, 2021) – Today, the Commission for Complaints for Telecom-television Services (CCTS) released its 2020-21 Mid-Year Report, showing a 6% . February 28,2021.
CONTACT US - CCTS
For general inquiries You can contact us to discuss your complaint or to ask us a question. Our offices are open from Monday to Friday, 9 am-8 pm Eastern Time. (Our office will close at 5 pm during the pandemic) Toll-free: 1-888-221-1687 TTY: 1-877-782-2384 (temporarily out-of-service as physical offices are closed) Email: response@ccts-cprst.ca Fax: 1-877-782-2924 Mail: P.O. Box 56067 OFFICIAL COMPLAINT RESOLUTION The CCTS is an independent organization dedicated to resolving TV and telecom services complaints. If you have not been able to reach a solution directly with your service provider, we may be able to help — and you can expect a fair and impartial complaint resolutionservice.
COMPLAINTS - CCTS
Information we need to help you. Our goal is to assess your complaint quickly and thoroughly—but we need your help. Please provide us with the following required and recommended information. HOW TO FILE A COMPLAINT AGAINST A CELL PHONE COMPANY PARTICIPATING SERVICE PROVIDERS Here is a list of our Participating Service Providers. You can use this page to visit the websites of our participating providers or you can select a provider from the list if you want to file a complaint against them. Don’t see your provider on this list? We might still be able to help. For all complaints that fall within our mandate but are about telecommunications service providers (notCCTS QUESTIONNAIRE
Interactive questionnaire. If you can’t resolve a complaint with your service provider, use this form to submit your complaint to us. We’ll ask you a series of questions. To help us process your complaint quickly, collect all pertinent documentation, such as copies of bills, proof of payment or relevant correspondence between you andyour
FAQ - CCTSI’M HAVING A PROBLEM WITH MY TELECOMMUNICATIONS OR TELEVISION SERVICE PROVIDER. CAN YOU HELP ME?WE PROBABLY CAN. YOU CAN FILE A COMPLAINT WITH US IF: YOU HAVE TRIED TO RESOLVE THE PROBLEM DIRECTLY WITH YOUR PROVIDER BUT HAVE NOT BEEN SUCCESSFU...HOW DO I SUBMIT A COMPLAINT WITH THE CCTS?SUBMITTING A COMPLAINT IS EASY. THE FASTEST AND MOST EFFECTIVE WAY IS BY USING OUR ONLINE INTERACTIVE QUESTIONNAIRE. USING THIS FORM ENSURES THAT W...ARE THERE SOME TELECOM OR TV COMPLAINTS YOU CAN'T DEAL WITH?YES. WE CANNOT ACCEPT COMPLAINTS ABOUT SERVICES THAT ARE REGULATED BY THE CRTC. ALSO, OTHER EXPERT BODIES ARE IN PLACE TO DEAL WITH CERTAIN TYPES O...CAN THE CCTS MAKE MY PROVIDER CHANGE THE WAY IT OPERATES?NO. ALTHOUGH WE MAY CONSIDER A PROVIDER’S POLICIES OR OPERATING PRACTICES DURING THE INVESTIGATION OF A COMPLAINT, THE CCTS CANNOT DIRECT A PROVIDE...I THINK MY PROVIDER CHARGERS TOO MUCH FOR ITS SERVICES. CAN YOU INVESTIGATE THIS?OUR MANDATE IS TO DETERMINE WHETHER THE PROVIDER HAS COMPLIED WITH ITS OBLIGATIONS TO YOU UNDER ITS TERMS OF SERVICE, ANY RELEVANT INDUSTRY CODE OF...ARE YOU A GOVERNMENT DEPARTMENT?NO, WE ARE A PRIVATE, NOT-FOR-PROFIT CORPORATION INCORPORATED UNDER FEDERAL LEGISLATION. WE RECEIVE NO TAXPAYER MONEY.HOW ARE YOU OPERATIONS FUNDED?THE CRTC, CANADA’S TELECOM AND BROADCASTING REGULATOR, REQUIRES ALL TELECOM PROVIDERS AND MOST TV PROVIDERS TO PARTICIPATE IN THE CCTS AND TO PROVI...HOW MUCH DOES IT COST TO SUBMIT A COMPLAINT?OUR SERVICE IS FREE OF CHARGE FOR CONSUMERS. FOR MORE INFORMATION VISIT OUR STRUCTURE AND FUNDING PAGE.WHAT HAPPENS WHEN I SUBMIT A COMPLAINT?WE’LL REVIEW IT TO DETERMINE WHETHER IT FALLS WITHIN OUR MANDATE. IF IT DOES, WE WILL SEND A COPY TO YOUR PROVIDER AND GIVE THE PROVIDER 30 DAYS TO...WHAT WHAT WILL YOU EXPECT FROM ME WHEN I SUBMIT A COMPLAINT?AFTER WE ACCEPT YOUR COMPLAINT, WE SEND IT TO YOUR PROVIDER. THE PROVIDER WILL CONTACT YOU TO MAKE A FURTHER ATTEMPT TO RESOLVE THE COMPLAINT.WE E...
The CRTC, Canada’s telecom and broadcasting regulator, requires all telecom providers and most TV providers to participate in the CCTS and to provide its funding. Industry funding is typical for ombudsman-type organizations such as ours, both in Canada and around the world. METHODS OF SUBMITTING A COMPLAINT We strongly recommend that you use our interactive questionnaire online. It’s the quickest way to get a response to your complaint because it prompts you to provide all the necessary information as you submit your complaint. Before you begin, please review Information we need to help you, which explains the required information you must provide when submitting a complaint. ROGERS EMPLOYEES SAY MANAGERS TURN A BLIND EYE SO CALL Source: Erica Johnson, full story at CBC News 'We do not believe the concerns raised represent our values or sales practices,' Rogers says Call centre employees working for Rogers Communications say the telecom company is pressuring them to try to make a sale on every call — even to elderly people who don't understand or need certain products or services. In emails and interviews OFFICIAL COMPLAINT RESOLUTION The CCTS is an independent organization dedicated to resolving TV and telecom services complaints. If you have not been able to reach a solution directly with your service provider, we may be able to help — and you can expect a fair and impartial complaint resolutionservice.
CCTS - CONSUMER COMPLAINT SERVICES For consumers. Canadian telecom and TV customers have recourse to our complaint handling process for their wireless, phone, internet and TV services. Submit a Complaint.COMPLAINTS - CCTS
Methods of submitting a complaint. We strongly recommend that you use our interactive questionnaire online. It’s the quickest way to get a response to your complaint becauseWHO WE ARE - CCTS
Commissioner Howard Maker was appointed Canada’s first Commissioner for the Commission for Complaints for Telecom-television Services in August 2008. He is a graduate of the University of Toronto and Osgoode Hall Law School, and was called to the Ontario Bar in 1985. In addition to many years of legal and regulatory experience, Howard brings to the role his specialized expertise in TELECOMMUNICATION SERVICE PROVIDER LOGIN Commission for Complaints for Telecom-Television Services Inc. (CCTS) CURRENT OPPORTUNITIES Senior Project Manager. Job Type: 2-year Term (possibility of extension), Full-time, with benefits. Salary: $90,000-$150,000. At the CCTS, our mandate is to review and resolve telecommunications and television complaints after interaction between the customer and their service provider has failed to produce a satisfactory outcome. GOVERNMENT AND REGULATORY Canadian Radio-television and Telecommunications Commission (CRTC) The CRTC regulates Canada’s telecommunications and broadcasting systems. Its mandate is to ensure that both the telecommunications and broadcasting systems serve the interests of Canadians. The CRTC accepts complaints about regulated telecommunications services provided by CCTS’ Participating Service A CAREER AT THE CCTS A career at the CCTS. The CCTS offers career opportunities in the dynamic fields of telecommunications, TV and alternative dispute resolution. ASL version. CPRST | RÈGLEMENT DE PLAINTE POUR LES CLIENTS DE …TRANSLATE THISPAGE
Increase in Telecom & TV Customer Complaints: Report. 9 out of 10 complaints resolved during pandemic Ottawa (March 29, 2021) – Today, the Commission for Complaints for Telecom-television Services (CCTS) released its 2020-21 Mid-Year Report, showing a 6% . February 28,2021.
DECISIONS - CCTS
When we issue a Decision, we post it on our website in the language in which it was originally written. We have issued the following Decisions: 2021 CCTS Complaint #1084337—237KB A complaint about Rogers failing to honour an offer it promised to the customer for transferring multiple numbers, and failing to retain and provide proper documentation and call recordings.* Home
* About CCTS
* Overview
* Who we are
* A short history
* Mandate
* Telecommunications mandate * TV complaint mandate * Exclusions from our mandate * Participating Service Providers * Non-compliant providers * Compliance monitoring * Mission, vision and values* Governance
* 2019-2022 Strategic Plan * Regulatory and corporate history * Structure and funding * Board of Directors* CCTS By-law
* Developing Public Awareness of the CCTS * 2016 public awareness survey* Consumers
* Complaints
* File a complaint
* Complaint resolution process explained * Information we need to help you * Methods of submitting a complaint* Decisions
* Case Studies
* FAQ
* Accessibility
* Resources
* Government and regulatory * Consumer organizations* Other
* News
* Codes, Stats & Reports * Tracking Code Breaches* Wireless Code
* Annotated Guide to the Wireless Code * Deposit and Disconnection Code * Annotated Guide to the Deposit and Disconnection Code * Television Service Provider Code* Internet Code
* The CCTS Procedural Code* Reports
* Annual and Mid-Year Reports * Performance standards * Performance Report * 2019 Compliance Monitoring Report* Careers
*
*
*
*
* Skip to Content
* PSP Login
* Contact us
* Français
*
*
*
*
Search
* Home
* About CCTS
* Overview
* Who we are
* A short history
* Mandate
* Telecommunications mandate * TV complaint mandate * Exclusions from our mandate * Participating Service Providers * Non-compliant providers * Compliance monitoring * Mission, vision and values* Governance
* 2019-2022 Strategic Plan * Regulatory and corporate history * Structure and funding * Board of Directors* CCTS By-law
* Developing Public Awareness of the CCTS * 2016 public awareness survey* Consumers
* Complaints
* File a complaint
* Complaint resolution process explained * Information we need to help you * Methods of submitting a complaint* Decisions
* Case Studies
* FAQ
* Accessibility
* Resources
* Government and regulatory * Consumer organizations* Other
* News
* Codes, Stats & Reports * Tracking Code Breaches* Wireless Code
* Annotated Guide to the Wireless Code * Deposit and Disconnection Code * Annotated Guide to the Deposit and Disconnection Code * Television Service Provider Code* Internet Code
* The CCTS Procedural Code* Reports
* Annual and Mid-Year Reports * Performance standards * Performance Report * 2019 Compliance Monitoring Report* Careers
*
Previous
WIRELESS CUSTOMER UNABLE TO MAKE CALLS WHILE TRAVELLINGCase Study
Read...
FIND OUT HOW MANY COMPLAINTS CANADIANS FILED SO FAR THIS YEAR. 2020-21 Mid-Year ReportView report
OVER 14 YEARS OF EXPERIENCE RESOLVING CONSUMER COMPLAINTS ABOUT TELECOM AND TV SERVICES IN CANADA WIRELESS CUSTOMER UNABLE TO MAKE CALLS WHILE TRAVELLINGCase Study
Read...
FIND OUT HOW MANY COMPLAINTS CANADIANS FILED SO FAR THIS YEAR. 2020-21 Mid-Year ReportView report
OVER 14 YEARS OF EXPERIENCE RESOLVING CONSUMER COMPLAINTS ABOUT TELECOM AND TV SERVICES IN CANADA WIRELESS CUSTOMER UNABLE TO MAKE CALLS WHILE TRAVELLINGCase Study
Read...
Next
* 1
* 2
* 3
RESPONDING TO THE COVID-19 PANDEMIC We are always here to assist our customers during these difficult times. Learn more about how we're operating during this period.Learn More
__
FOR CONSUMERS
Everything you need to submit a complaint, learn about our complaint resolution process for telecom & TV services, our Procedural Code, past Decisions and case studies.Learn More
__
CODES, STATS & REPORTS We investigate complaints using industry codes of conduct and the complaint processes set out in our Procedural Code. We report on our activities and provide in-depth analysis and industry trends.Learn More
__
HOW TO SUBMIT A COMPLAINT If you cannot resolve a problem with your service provider, here’s how to submit a complaint with us. 1. TELL US ABOUT YOUR PROBLEM.__ __
2. BE PREPARED TO WORK WITH US AND YOUR SERVICE PROVIDER.__ __
3. USE OUR SECURE INTERACTIVE QUESTIONNAIRE TO SUBMIT YOUR COMPLAINT.Let's get started
100% FREE
Our complaint resolution service for the telecom and TV industry is completely free to all consumers. 89% RESOLUTION RATE IN 2019-20 Almost 9 out of 10 telecom and TV complaints are resolved in a satisfactory manner. 400+ PARTICIPATING SERVICE PROVIDERS Most Canadian telecom and TV service providers are required to participate in our complaint resolution process. 130,000+ COMPLAINTS HANDLED Over the past 14 years we have helped consumers deal with over 130,000complaints.
“Very happy that this service is available. I am 100% certain that my complaint would not have been resolved had it not been for an independent third party such as the CCTS!” Internet Customer, ManitobaIN THE NEWS
__
March 29, 2021
Increase in Telecom & TV Customer Complaints: Report 9 out of 10 complaints resolved during pandemic Ottawa (March 29, 2021) – Today, the Commission for Complaints for Telecom-television Services (CCTS) released its 2020-21 Mid-Year Report, showing a 6% …__
February 28, 2021
Service Providers that joined the CCTS in February 2021 The CCTS is pleased to announce that Big Wifi Inc., Tikatel and ZNET.CA are now Participating Service Providers. Customers who have not been able to resolve a dispute directly with …__
January 31, 2021
Service Providers that joined the CCTS in January 2021 The CCTS is pleased to announce that CitéNet Internet, China Creek Internet Services LTD, Neotech, TNEXT Communication Inc. and Mektel Inc. are now Participating Service Providers. Customers who have not…
__
December 31, 2020
Service Providers that joined the CCTS in December 2020 The CCTS is pleased to announce that Lakeland Networks is now a Participating Service Provider. Customers who have not been able to resolve a dispute directly with this service provider …See All News
SUBSCRIBE TO OUR NEWSLETTER Be informed. Subscribe to our mailing list to know what's happening in the phone, internet, wireless and TV industry.* First Name
* Last Name
* Email Address*
* Comments
This field is for validation purposes and should be left unchanged. This iframe contains the logic required to handle Ajax poweredGravity Forms.
SSL Certificate
* Home
* About CCTS
* Overview
* Who we are
* A short history
* Mandate
* Telecommunications mandate * TV complaint mandate * Exclusions from our mandate * Participating Service Providers * Non-compliant providers * Compliance monitoring * Mission, vision and values* Governance
* 2019-2022 Strategic Plan * Regulatory and corporate history * Structure and funding * Board of Directors* CCTS By-law
* Developing Public Awareness of the CCTS * 2016 public awareness survey* Consumers
* Complaints
* File a complaint
* Complaint resolution process explained * Information we need to help you * Methods of submitting a complaint* Decisions
* Case Studies
* FAQ
* Accessibility
* Resources
* Government and regulatory * Consumer organizations* Other
* News
* Codes, Stats & Reports * Tracking Code Breaches* Wireless Code
* Annotated Guide to the Wireless Code * Deposit and Disconnection Code * Annotated Guide to the Deposit and Disconnection Code * Television Service Provider Code* Internet Code
* The CCTS Procedural Code* Reports
* Annual and Mid-Year Reports * Performance standards * Performance Report * 2019 Compliance Monitoring Report* Careers
*
*
*
*
2021 Commission for Complaints for Telecom-television Services |Privacy Policy
Start a Live Chat
We're open during the pandemic, but with modified hours.Moreinformation...
__
Details
Copyright © 2024 ArchiveBay.com. All rights reserved. Terms of Use | Privacy Policy | DMCA | 2021 | Feedback | Advertising | RSS 2.0