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HESK LANGUAGE PACKS
Thank you to HESK users for sharing translations. See bottom of this page for instructions and details. HESK QUICK START GUIDE Did you rename your HESK's /admin folder? If yes, don't forget to move files from the new version's /admin folder into your renamed folder. HOW DO I CUSTOMIZE HESK LOOK? Best practice: when modifying HESK always document your changes. We highly recommended using a version-control system for tracking changes in source code such as Git or Subversion. This way you can easily apply your changes to future HESK versions. DOES HESK SUPPORT EMAIL PIPING? Yes, email piping (automatically creating ticket from emails) and POP3/IMAP fetching are supported by HESK. To enable email piping for your help desk follow this email piping tutorial. Email piping may not be possible on your server. In this case try one of these methods instead: POP3 fetching. IMAP fetching. Was this article helpful? SETTING UP EMAIL PIPING Steps to setup email piping: Open file inc/mail/hesk_pipe.php in a plain text editor like Notepad and verify that the first line matches path to PHP on your server. Correct if necessary. The path to PHP is something you need to get from your hosting company! Decide what email address you want to use for email piping, for example support@site.com.
GMAIL POP3, IMAP AND SMTP SETTINGS To fetch mail from Gmail server enter these details: POP3 Host: pop.gmail.com. POP3 Port: 995. TLS Protocol: ON. POP3 Username: (your Gmail username) POP3 Password: (your Gmail password) Important: make 100% sure that " POP3 download " in your Gmail settings is set to " Enable POP for mail that arrives from now on ". OFFICE365 SMTP, POP3 AND IMAP SETTINGS SMTP Host: smtp.office365.com. SMTP Port: 587. SSL Protocol: OFF. TLS Protocol: ON. SMTP Username: (your Office365 username) SMTP Password: (your Office365 password) Also make sure that your: "From" email in HESK settings (General tab) is set to your Office365 email address. "From" name in HESK settings (General tab) is NOT set to an email HELP DESK SOFTWARE HESK Cloud help desk available. Get your help desk up and running in minutes with the hassle-free HESK cloud service. HESK Live Demo. Download HESK. Downloaded over 600,000 times. Used by individuals to names like: PARTNER. Not sure which is the right solution for DOWNLOAD FREE HELP DESK SOFTWARE HESKLANGUGE PACKSCONTACT USKNOWLEDGEBASEHESK SECURITY CHECK LISTBUY NOW Most users should download the latest actively-developed HESK release: HESK 3.2.2. However, if you need a stable help desk for legacy platforms (with no mobile-friendly user interface), then HESK 2 might be for you. Thousands of websites still use HESK 2 so we continue to provide support and bug fixes for it. HESK STEP BY STEP GUIDE The update consists of 4 steps: STEP 1: License agreement - read the HESK License agreement and confirm that you agree with the terms. STEP 2: Check setup - the script will test your server to see if all required settings are correct and advise solutions to any problems.HESK LANGUAGE PACKS
Thank you to HESK users for sharing translations. See bottom of this page for instructions and details. HESK QUICK START GUIDE Did you rename your HESK's /admin folder? If yes, don't forget to move files from the new version's /admin folder into your renamed folder. HOW DO I CUSTOMIZE HESK LOOK? Best practice: when modifying HESK always document your changes. We highly recommended using a version-control system for tracking changes in source code such as Git or Subversion. This way you can easily apply your changes to future HESK versions. DOES HESK SUPPORT EMAIL PIPING? Yes, email piping (automatically creating ticket from emails) and POP3/IMAP fetching are supported by HESK. To enable email piping for your help desk follow this email piping tutorial. Email piping may not be possible on your server. In this case try one of these methods instead: POP3 fetching. IMAP fetching. Was this article helpful? SETTING UP EMAIL PIPING Steps to setup email piping: Open file inc/mail/hesk_pipe.php in a plain text editor like Notepad and verify that the first line matches path to PHP on your server. Correct if necessary. The path to PHP is something you need to get from your hosting company! Decide what email address you want to use for email piping, for example support@site.com.
GMAIL POP3, IMAP AND SMTP SETTINGS To fetch mail from Gmail server enter these details: POP3 Host: pop.gmail.com. POP3 Port: 995. TLS Protocol: ON. POP3 Username: (your Gmail username) POP3 Password: (your Gmail password) Important: make 100% sure that " POP3 download " in your Gmail settings is set to " Enable POP for mail that arrives from now on ". OFFICE365 SMTP, POP3 AND IMAP SETTINGS SMTP Host: smtp.office365.com. SMTP Port: 587. SSL Protocol: OFF. TLS Protocol: ON. SMTP Username: (your Office365 username) SMTP Password: (your Office365 password) Also make sure that your: "From" email in HESK settings (General tab) is set to your Office365 email address. "From" name in HESK settings (General tab) is NOT set to an email HESK QUICK START GUIDE Did you rename your HESK's /admin folder? If yes, don't forget to move files from the new version's /admin folder into your renamed folder.HESK KNOWLEDGEBASE
Step 1: are there any other administrators Gmail POP3, IMAP and SMTP settings. Having problems getting Gmail to work with HESK? Try these settings. » Email sending To send emails using Gmail server enter these details: SMTP Host: smtp.gmail.comSMTP. HESK COLOR TEMPLATES HESK v2 themes. These color themes are for legacy HESK version (HESK 2.x.x) only. We will release themes for HESK 3 in the future. HOW DO I SAVE FILE IN UTF-8 WITHOUT BOM To make sure your PHP files do not have the BOM, follow these steps: Download and install this powerful free text editor: Notepad++. Open the file you want to verify/fix in Notepad++. In the top menu select Encoding > Convert to UTF-8 (option without BOM) Save the file. That's it, you should now have a valid file in UTF-8 encoding without the HOW DO I INSTALL A HESK LICENSE? A HESK license will remove "Powered by" links from your script. You may purchase a license here.. Upon payment you will receive license information to your email address. SETUP IMAP FETCHING (EMAIL TO TICKET) Check your HESK admin panel - was a new ticket created? » YES, ticket created: Go back to HESK Settings and set the "From:" email setting on General tab to the email address you use for IMAP fetching (support@yoursite.com).This will allow your customers to reply to tickets via email as well. HOW CAN I MODIFY EMAILS SENT BY HESK? » The short version: Email templates are inside language/en/emails/. Special tags that can be used in templates are listed in a table below. » A Step-by-step guide: You can easily customize or translate email messages sent by HESK by modifying email templates. SETUP POP3 FETCHING (EMAIL TO TICKET) Check your HESK admin panel - was a new ticket created? » YES, ticket created: Go back to HESK Settings and set the "From:" email setting on General tab to the email address you use for POP3 fetching (support@yoursite.com).This will allow your customers to reply to tickets via email as well. HESK IS NOT SENDING ANY EMAILS Try sending mail using a SMTP server (see HESK Settings > Email tab). Verify SMTP settings by clicking the Test SMTP Connection button in HESK settings. Also, make sure your SMTP email address is set as "From:" Email in your HESK settings (General tab). Make sure your "From:" Email address in HESK settings is a valid and existing emailaddress.
NTMHOMES WORK ORDERS View existing ticket. View tickets you submitted in the past. Go to Administration Panel. Powered by Help Desk Software HESK, in partnership with SysAid Technologies. HELP DESK SOFTWARE HESK Cloud help desk available. Get your help desk up and running in minutes with the hassle-free HESK cloud service. HESK Live Demo. Download HESK. Downloaded over 600,000 times. Used by individuals to names like: PARTNER. Not sure which is the right solution for DOWNLOAD FREE HELP DESK SOFTWARE HESKLANGUGE PACKSCONTACT USKNOWLEDGEBASEHESK SECURITY CHECK LISTBUY NOW Most users should download the latest actively-developed HESK release: HESK 3.2.2. However, if you need a stable help desk for legacy platforms (with no mobile-friendly user interface), then HESK 2 might be for you. Thousands of websites still use HESK 2 so we continue to provide support and bug fixes for it. HESK STEP BY STEP GUIDE The update consists of 4 steps: STEP 1: License agreement - read the HESK License agreement and confirm that you agree with the terms. STEP 2: Check setup - the script will test your server to see if all required settings are correct and advise solutions to any problems.HESK LANGUAGE PACKS
Thank you to HESK users for sharing translations. See bottom of this page for instructions and details. HESK QUICK START GUIDE Did you rename your HESK's /admin folder? If yes, don't forget to move files from the new version's /admin folder into your renamed folder. HOW DO I CUSTOMIZE HESK LOOK? Best practice: when modifying HESK always document your changes. We highly recommended using a version-control system for tracking changes in source code such as Git or Subversion. This way you can easily apply your changes to future HESK versions. DOES HESK SUPPORT EMAIL PIPING? Yes, email piping (automatically creating ticket from emails) and POP3/IMAP fetching are supported by HESK. To enable email piping for your help desk follow this email piping tutorial. Email piping may not be possible on your server. In this case try one of these methods instead: POP3 fetching. IMAP fetching. Was this article helpful? SETTING UP EMAIL PIPING Steps to setup email piping: Open file inc/mail/hesk_pipe.php in a plain text editor like Notepad and verify that the first line matches path to PHP on your server. Correct if necessary. The path to PHP is something you need to get from your hosting company! Decide what email address you want to use for email piping, for example support@site.com.
GMAIL POP3, IMAP AND SMTP SETTINGS To fetch mail from Gmail server enter these details: POP3 Host: pop.gmail.com. POP3 Port: 995. TLS Protocol: ON. POP3 Username: (your Gmail username) POP3 Password: (your Gmail password) Important: make 100% sure that " POP3 download " in your Gmail settings is set to " Enable POP for mail that arrives from now on ". OFFICE365 SMTP, POP3 AND IMAP SETTINGS SMTP Host: smtp.office365.com. SMTP Port: 587. SSL Protocol: OFF. TLS Protocol: ON. SMTP Username: (your Office365 username) SMTP Password: (your Office365 password) Also make sure that your: "From" email in HESK settings (General tab) is set to your Office365 email address. "From" name in HESK settings (General tab) is NOT set to an email HELP DESK SOFTWARE HESK Cloud help desk available. Get your help desk up and running in minutes with the hassle-free HESK cloud service. HESK Live Demo. Download HESK. Downloaded over 600,000 times. Used by individuals to names like: PARTNER. Not sure which is the right solution for DOWNLOAD FREE HELP DESK SOFTWARE HESKLANGUGE PACKSCONTACT USKNOWLEDGEBASEHESK SECURITY CHECK LISTBUY NOW Most users should download the latest actively-developed HESK release: HESK 3.2.2. However, if you need a stable help desk for legacy platforms (with no mobile-friendly user interface), then HESK 2 might be for you. Thousands of websites still use HESK 2 so we continue to provide support and bug fixes for it. HESK STEP BY STEP GUIDE The update consists of 4 steps: STEP 1: License agreement - read the HESK License agreement and confirm that you agree with the terms. STEP 2: Check setup - the script will test your server to see if all required settings are correct and advise solutions to any problems.HESK LANGUAGE PACKS
Thank you to HESK users for sharing translations. See bottom of this page for instructions and details. HESK QUICK START GUIDE Did you rename your HESK's /admin folder? If yes, don't forget to move files from the new version's /admin folder into your renamed folder. HOW DO I CUSTOMIZE HESK LOOK? Best practice: when modifying HESK always document your changes. We highly recommended using a version-control system for tracking changes in source code such as Git or Subversion. This way you can easily apply your changes to future HESK versions. DOES HESK SUPPORT EMAIL PIPING? Yes, email piping (automatically creating ticket from emails) and POP3/IMAP fetching are supported by HESK. To enable email piping for your help desk follow this email piping tutorial. Email piping may not be possible on your server. In this case try one of these methods instead: POP3 fetching. IMAP fetching. Was this article helpful? SETTING UP EMAIL PIPING Steps to setup email piping: Open file inc/mail/hesk_pipe.php in a plain text editor like Notepad and verify that the first line matches path to PHP on your server. Correct if necessary. The path to PHP is something you need to get from your hosting company! Decide what email address you want to use for email piping, for example support@site.com.
GMAIL POP3, IMAP AND SMTP SETTINGS To fetch mail from Gmail server enter these details: POP3 Host: pop.gmail.com. POP3 Port: 995. TLS Protocol: ON. POP3 Username: (your Gmail username) POP3 Password: (your Gmail password) Important: make 100% sure that " POP3 download " in your Gmail settings is set to " Enable POP for mail that arrives from now on ". OFFICE365 SMTP, POP3 AND IMAP SETTINGS SMTP Host: smtp.office365.com. SMTP Port: 587. SSL Protocol: OFF. TLS Protocol: ON. SMTP Username: (your Office365 username) SMTP Password: (your Office365 password) Also make sure that your: "From" email in HESK settings (General tab) is set to your Office365 email address. "From" name in HESK settings (General tab) is NOT set to an emailHESK LANGUAGE PACKS
Thank you to HESK users for sharing translations. See bottom of this page for instructions and details. HESK QUICK START GUIDE Did you rename your HESK's /admin folder? If yes, don't forget to move files from the new version's /admin folder into your renamed folder.HESK KNOWLEDGEBASE
Step 1: are there any other administrators Gmail POP3, IMAP and SMTP settings. Having problems getting Gmail to work with HESK? Try these settings. » Email sending To send emails using Gmail server enter these details: SMTP Host: smtp.gmail.comSMTP. HESK COLOR TEMPLATES HESK v2 themes. These color themes are for legacy HESK version (HESK 2.x.x) only. We will release themes for HESK 3 in the future. HOW DO I INSTALL A HESK LICENSE? A HESK license will remove "Powered by" links from your script. You may purchase a license here.. Upon payment you will receive license information to your email address. SETTING UP EMAIL PIPING Steps to setup email piping: Open file inc/mail/hesk_pipe.php in a plain text editor like Notepad and verify that the first line matches path to PHP on your server. Correct if necessary. The path to PHP is something you need to get from your hosting company! Decide what email address you want to use for email piping, for example support@site.com.
HOW DO I SAVE FILE IN UTF-8 WITHOUT BOM To make sure your PHP files do not have the BOM, follow these steps: Download and install this powerful free text editor: Notepad++. Open the file you want to verify/fix in Notepad++. In the top menu select Encoding > Convert to UTF-8 (option without BOM) Save the file. That's it, you should now have a valid file in UTF-8 encoding without the HOW CAN I MODIFY EMAILS SENT BY HESK? » The short version: Email templates are inside language/en/emails/. Special tags that can be used in templates are listed in a table below. » A Step-by-step guide: You can easily customize or translate email messages sent by HESK by modifying email templates. HESK IS NOT SENDING ANY EMAILS Try sending mail using a SMTP server (see HESK Settings > Email tab). Verify SMTP settings by clicking the Test SMTP Connection button in HESK settings. Also, make sure your SMTP email address is set as "From:" Email in your HESK settings (General tab). Make sure your "From:" Email address in HESK settings is a valid and existing emailaddress.
NTMHOMES WORK ORDERS View existing ticket. View tickets you submitted in the past. Go to Administration Panel. Powered by Help Desk Software HESK, in partnership with SysAid Technologies. HESK STEP BY STEP GUIDE The update consists of 4 steps: STEP 1: License agreement - read the HESK License agreement and confirm that you agree with the terms. STEP 2: Check setup - the script will test your server to see if all required settings are correct and advise solutions to any problems.HESK LANGUAGE PACKS
Thank you to HESK users for sharing translations. See bottom of this page for instructions and details. HESK COLOR TEMPLATES HESK v2 themes. These color themes are for legacy HESK version (HESK 2.x.x) only. We will release themes for HESK 3 in the future. HOW DO I INSTALL A HESK LICENSE? A HESK license will remove "Powered by" links from your script. You may purchase a license here.. Upon payment you will receive license information to your email address. DOES HESK SUPPORT EMAIL PIPING? Yes, email piping (automatically creating ticket from emails) and POP3/IMAP fetching are supported by HESK. To enable email piping for your help desk follow this email piping tutorial. Email piping may not be possible on your server. In this case try one of these methods instead: POP3 fetching. IMAP fetching. Was this article helpful? HOW DO I CUSTOMIZE HESK LOOK? Best practice: when modifying HESK always document your changes. We highly recommended using a version-control system for tracking changes in source code such as Git or Subversion. This way you can easily apply your changes to future HESK versions. SETTING UP EMAIL PIPING Steps to setup email piping: Open file inc/mail/hesk_pipe.php in a plain text editor like Notepad and verify that the first line matches path to PHP on your server. Correct if necessary. The path to PHP is something you need to get from your hosting company! Decide what email address you want to use for email piping, for example support@site.com.
HOW DO I CUSTOMIZE THE HESK THEME? Note: when Debug mode is turned OFF (admin panel > Settings > Help desk > Debug mode), Hesk uses minimized files, so app.min.css and app.min.js will be used. When making changes to your theme, you should either: turn debug mode ON; when you are ready to go live, save CSS and JS files as app.min.css and app.min.js then turn the debug mode off. - or - make a copy of app.css to app.min.css and WHAT ARE SYSTEM REQUIREMENTS FOR HESK? To install HESK you will need a web server with PHP and MySQL support. Minimum system requirements: - PHP 5.3.0 - MySQL 5.0.7. Recommended system requirements: NTMHOMES WORK ORDERS View existing ticket. View tickets you submitted in the past. Go to Administration Panel. Powered by Help Desk Software HESK, in partnership with SysAid Technologies. HESK STEP BY STEP GUIDE The update consists of 4 steps: STEP 1: License agreement - read the HESK License agreement and confirm that you agree with the terms. STEP 2: Check setup - the script will test your server to see if all required settings are correct and advise solutions to any problems.HESK LANGUAGE PACKS
Thank you to HESK users for sharing translations. See bottom of this page for instructions and details. HESK COLOR TEMPLATES HESK v2 themes. These color themes are for legacy HESK version (HESK 2.x.x) only. We will release themes for HESK 3 in the future. HOW DO I INSTALL A HESK LICENSE? A HESK license will remove "Powered by" links from your script. You may purchase a license here.. Upon payment you will receive license information to your email address. DOES HESK SUPPORT EMAIL PIPING? Yes, email piping (automatically creating ticket from emails) and POP3/IMAP fetching are supported by HESK. To enable email piping for your help desk follow this email piping tutorial. Email piping may not be possible on your server. In this case try one of these methods instead: POP3 fetching. IMAP fetching. Was this article helpful? HOW DO I CUSTOMIZE HESK LOOK? Best practice: when modifying HESK always document your changes. We highly recommended using a version-control system for tracking changes in source code such as Git or Subversion. This way you can easily apply your changes to future HESK versions. SETTING UP EMAIL PIPING Steps to setup email piping: Open file inc/mail/hesk_pipe.php in a plain text editor like Notepad and verify that the first line matches path to PHP on your server. Correct if necessary. The path to PHP is something you need to get from your hosting company! Decide what email address you want to use for email piping, for example support@site.com.
HOW DO I CUSTOMIZE THE HESK THEME? Note: when Debug mode is turned OFF (admin panel > Settings > Help desk > Debug mode), Hesk uses minimized files, so app.min.css and app.min.js will be used. When making changes to your theme, you should either: turn debug mode ON; when you are ready to go live, save CSS and JS files as app.min.css and app.min.js then turn the debug mode off. - or - make a copy of app.css to app.min.css and WHAT ARE SYSTEM REQUIREMENTS FOR HESK? To install HESK you will need a web server with PHP and MySQL support. Minimum system requirements: - PHP 5.3.0 - MySQL 5.0.7. Recommended system requirements: NTMHOMES WORK ORDERS View existing ticket. View tickets you submitted in the past. Go to Administration Panel. Powered by Help Desk Software HESK, in partnership with SysAid Technologies. HESK QUICK START GUIDE Did you rename your HESK's /admin folder? If yes, don't forget to move files from the new version's /admin folder into your renamed folder. HESK COLOR TEMPLATES HESK v2 themes. These color themes are for legacy HESK version (HESK 2.x.x) only. We will release themes for HESK 3 in the future. HOW DO I CUSTOMIZE HESK LOOK? Best practice: when modifying HESK always document your changes. We highly recommended using a version-control system for tracking changes in source code such as Git or Subversion. This way you can easily apply your changes to future HESK versions. WHAT ARE SYSTEM REQUIREMENTS FOR HESK? To install HESK you will need a web server with PHP and MySQL support. Minimum system requirements: - PHP 5.3.0 - MySQL 5.0.7. Recommended system requirements: I FORGOT MY LOGIN PASSWORD. HESK versions 2.6.0 and up have a "Forgot your password?" link below the admin login form. You can use that tool to reset your passwordover email.
TROUBLESHOOTING EMAIL PIPING It is a server-side configuration issue, check: Confirm that your piping is setup correctly. Double-check the path to hesk_mail.php file in your piping setup. Make sure file hesk_pipe.php is executable (CHMOD to 755 (rwxr-xr-x). Open file hesk_pipe.php in a plain text editor and verify that the very first line matches path to PHP on yourserver
HESK IS NOT SENDING ANY EMAILS Try sending mail using a SMTP server (see HESK Settings > Email tab). Verify SMTP settings by clicking the Test SMTP Connection button in HESK settings. Also, make sure your SMTP email address is set as "From:" Email in your HESK settings (General tab). Make sure your "From:" Email address in HESK settings is a valid and existing emailaddress.
HOW DO I SUBMIT A TICKET IN CUSTOMERS' NAME? How do I submit a ticket in customers' name? Sometimes you might want to create a new ticket yourself, for example when a customer contacts you by phone. To submit a new ticket as staff: 1. Login to the HESK staff interface. 2. Click the + New Ticket link located in the topright corner. 3.
IS THERE A HESK SUPPORT FORUM? Is there a HESK support forum? Support for the free HESK is provided on the sister website public support forum: PHP Junkyard support forum. Please: search the forum first before asking a question. provide as much information about your issue as possible. any feature requests should go here instead: HESK Feature Suggest. SUPPORT - TWINCAIRNS.HESK.COM What can we help you with? Web Site Issues. Billing Issues* Home
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Choose the help desk software company that's right for you! HELP DESK SOFTWARE HESK A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.Download
Powerful Service Desk SysAid Help Desk, asset management, reports & analytics, with best-of-breed integrations in a single workspace.Go to SysAid
HESK partners with SysAid Technologies to bring you the best of twoworlds.
BASIC, LIGHTWEIGHT & FREE ------------------------- BETTER CUSTOMER SUPPORT Thousands use HESK help desk software daily to track, organize and resolve customer issues.LESS SUPPORT WORK
86% of users say the integrated knowledgebase decreased the number of their support requests. FASTER RESPONSE TIME Keep customers happy and your team on top of things with the right data at the right time. CLOUD HELP DESK AVAILABLE Get your help desk up and running in minutes with the hassle-free HESKcloud service.
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------------------------- Downloaded over 600,000 times. Used by individuals to names like:PARTNER
WHEN HESK IS NOT ENOUGH, TRY SYSAID ------------------------- From incident to resolution, and everything in between, use SysAid's centralized solution to manage all your IT tasks. * Ticketing system, self-service portal, knowledge base, password reset, remote control, and more * Asset management built into your help desk—to secure, monitor, manage, and patch assets * Any deployment—on-prem, cloud, and single tenant * Completely customizable, supporting unlimited custom fields/formsGo to SysAid
------------------------- Over 10,000 Companies Rely On SysAid Not sure which is the right solution for you? Compare HESK and SysAidfeatures here
USE HESK AS A SIMPLE & EFFECTIVE HELP DESK SOFTWARE YOU WANT REPEAT, NOT FRUSTRATED CUSTOMERS Help them resolve common issues quickly by addressing them in theknowledgebase.
When needed, they readily submit a question/issue—a support ticketis born.
STAY IN CONTROL OF YOUR CUSTOMER SUPPORT Prioritize tickets by urgency, organize them into categories and filter them in many convenient ways. Setup staff accounts, restrict their access and functionality, see whois working on what.
ALL THE INFORMATION RIGHT WHEN YOU NEED IT Each support ticket contains request details and lets you talk back-and-forth with the customer. Assign tickets, add notes, attach files, modify status and track time spent working on a ticket. PEOPLE WILL LOVE YOU FOR IT Canned responses, ticket templates, custom data fields, custom statuses, 100+ options. Your staff and customers will love you for the power and simplicity HESK help desk software brings. HESK not enough? Try - a complete ITSMsolution
HELP DESK
Work from a single platform to efficiently manage all your IT tasks. A powerful ticket management tool with advanced automation features.ASSET MANAGEMENT
Easily track your hardware and software, including mobile devices from within the help desk. View, secure, control and manage your assets inone place.
ANALYTICS
Get valuable insight into service desk performance. Make informed decisions on opportunities to improve operational performance and ITservice delivery.
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Benefit from a range of out-of-the-box tools that will save you time, money, and energy — including: email & LDAP integrations, live chat, mobile apps, tasks & projects, and remote desktop for saving on expensive VPN connections.MARKETPLACE
SysAid offers pre-built integrations with leading software applications and powerful services, such as Trello, Slack, TeamViewer, Nagios, and SolarWinds. SYSAID EMPOWERS IT PROFESSIONALS JUST LIKE YOU, AND IS ACCREDITED BY INDUSTRY ANALYSTS AS AN OUTSTANDING, MATURE LEADER IN HELP DESKGo to SysAid.com
HESK = 15+ YEARS. 600,000+ DOWNLOADS. REAL USER FEEDBACK.*
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After spending five years working for a City of London Blue Chip "IT" department using an expensive SQL based helpdesk I set up my own company and decided on HESK. It was a great decision. Easy to install, configure, and use. Excellent support too. I cannot recommend this product highly enough.Stephen Yarrow
London, UK
I have used HESK on three customers web sites and it was just what they needed. The HESK staff was able to install the program and did itvery quickly.
Now if any one of my hosting customers ask about a ticket system and/or knowledge base program I am sending them to HESK!Dale C. Crow
Florida, US
Just wanted to say thanks so much your script is awesome. It is exactly what I have been looking for! My customers are even ringing me up asking for a direct link to my support site as a result!!! Great work and thanks again!Nick
Sydney, Australia
I'm quite a new user, but I have to say I found in Hesk all features I need, with no additional fake things, like ads or uselessfunctionalities.
Tim Moses
London, UK
Within a few minutes I was up and running and I foresee better communication with my church. Thank you so much!Paul
US
HESK is all that we need. Now we are using HESK after installing many other web applications that didn't meet with our requirements... Keepup the great work!
Omar Abdul-Aziz
Yemen
I have limited computer knowledge and was able to get this software up and running in 10 minutes. Even the Brazilian Portuguese translation is provided free of charge, thank you!Fernando
Brazil
We've used the script for years now. And still we find it the best. Tried other, expensive software, but this is best of all. Really.Dirko
Hungary
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