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30 DO'S AND DON'TS FOR BETTER CUSTOMER SERVICE 4. Centralize information instead of working in siloes. Get into the habit of sharing customer insights across all departments. Create a centralized docs depository or knowledge base and call it up when you need access to customer data. 5. Establish best TOP 10 THINGS NOT TO SAY TO ANGRY CUSTOMERS Saying “sorry” won’t fix the issue at hand. An angry customer is likely call you out to the effect of “ sorry won’t fix it”. Saying “but” effectively negates your previous point and invites the start of an argument. If you do apologize, do it sincerely. 8. Don’t say “Calm down.”. WHAT ARE CUSTOMER SERVICE SCRIPTS AND WHEN TO USE THEM?SEE MORE ONSITE.HELPRACE.COM
USER MANUAL
Do you have an user manual with step-by-step instructions on how to start doing various activities, ie, downloading, file conversion, playing a video, and burning? FREQUENTLY ASKED QUESTIONS: INTRUDER Can't see game screen after changing resolution. - VadimTawer - · 1 Last reply by Rob Storm. Hello. My friend has a problem. After he changed game resolution he cant see main menu. He still can see game in the task bar and hear the music. Reinstall is not helping. 1. 1 person supports this.NEW CHAT MODULE
There are a lot of people that want to see this in there channels and you are behind with most of the other bots to not include it as standard. Please revisit this module again and implement it. Hi! You can find a Bank Heist chat game on our Discord.gg/se #widget-shareDirect link.
DONATION ALERTS NOT WORKING StreamElements Staff ·. If you're seeing the donation event in the Activity Feed but not getting an alert for it, make sure your alertbox widget is configured correctly. If you're seeing the donation in your PayPal account, but not in the Activity Feed, make sure all your tipping settings (PayPal URL, etc) are set up correctly, and that you MAKE DYNAMIC FONT SIZE AND FONT ALIGNMENT GET ALONG Currently if you have a list, such as most recent subscriber in text in a box using dynamic font size to fill as much as the box as possible, the text alignment buttons do nothing, the text just says with left alignment. FOLLOWER GOAL IS NOT CORRECT FOR ME. At the moment I have more followers than that it shows for my goal in my overlay. I am not sure if I am doing something wrong. please let me know if you guys have experienced this before aswell and if you founda solution for it.
HELPRACE - CUSTOMER SERVICE Helprace is a cloud-based customer service software suite with a ticketing system and self-service help desk. Collect ideas, feedback, build a knowledge base or community. More than 10,000 businesses use our helpdesk to support their customers. Sign up for a free 30-daytrial today!
30 DO'S AND DON'TS FOR BETTER CUSTOMER SERVICE 4. Centralize information instead of working in siloes. Get into the habit of sharing customer insights across all departments. Create a centralized docs depository or knowledge base and call it up when you need access to customer data. 5. Establish best TOP 10 THINGS NOT TO SAY TO ANGRY CUSTOMERS Saying “sorry” won’t fix the issue at hand. An angry customer is likely call you out to the effect of “ sorry won’t fix it”. Saying “but” effectively negates your previous point and invites the start of an argument. If you do apologize, do it sincerely. 8. Don’t say “Calm down.”. WHAT ARE CUSTOMER SERVICE SCRIPTS AND WHEN TO USE THEM?SEE MORE ONSITE.HELPRACE.COM
USER MANUAL
Do you have an user manual with step-by-step instructions on how to start doing various activities, ie, downloading, file conversion, playing a video, and burning? FREQUENTLY ASKED QUESTIONS: INTRUDER Can't see game screen after changing resolution. - VadimTawer - · 1 Last reply by Rob Storm. Hello. My friend has a problem. After he changed game resolution he cant see main menu. He still can see game in the task bar and hear the music. Reinstall is not helping. 1. 1 person supports this.NEW CHAT MODULE
There are a lot of people that want to see this in there channels and you are behind with most of the other bots to not include it as standard. Please revisit this module again and implement it. Hi! You can find a Bank Heist chat game on our Discord.gg/se #widget-shareDirect link.
DONATION ALERTS NOT WORKING StreamElements Staff ·. If you're seeing the donation event in the Activity Feed but not getting an alert for it, make sure your alertbox widget is configured correctly. If you're seeing the donation in your PayPal account, but not in the Activity Feed, make sure all your tipping settings (PayPal URL, etc) are set up correctly, and that you FOLLOWER GOAL IS NOT CORRECT FOR ME. At the moment I have more followers than that it shows for my goal in my overlay. I am not sure if I am doing something wrong. please let me know if you guys have experienced this before aswell and if you founda solution for it.
MAKE DYNAMIC FONT SIZE AND FONT ALIGNMENT GET ALONG Currently if you have a list, such as most recent subscriber in text in a box using dynamic font size to fill as much as the box as possible, the text alignment buttons do nothing, the text just says with left alignment. HELP DESK WITH BEACON Customize your support system to your liking with the Helprace beacon help desk system. Allow customers to search your documentation, community, share feedback and contact your help desk from anywhere on your site. Add a support widget on every single page of your websitewith a short code.
30 DO'S AND DON'TS FOR BETTER CUSTOMER SERVICE 4. Centralize information instead of working in siloes. Get into the habit of sharing customer insights across all departments. Create a centralized docs depository or knowledge base and call it up when you need access to customer data. 5. Establish best HOW TO HANDLE 7 MOST DIFFICULT CUSTOMER SERVICE SITUATIONS Dealing with difficult customer service situations is difficult. Fortunately, they have a bit in common with each other. In this post we examine how to deal with most difficult customer service situations. And common customer service scenarios. With real-worldexamples!
20 CUSTOMER SERVICE MANAGEMENT TIPS TO IMPLEMENT NOW 12. Respect the customer’s time. If a customer is the business’s greatest asset, time is the customer’s greatest asset. If a support rep promises something will be done by Friday 2 pm, then anything else is not acceptable to the customer. They don’t expect it 10 REASONS FOR CUSTOMER SEGMENTATION IN CUSTOMER SERVICE Effectively segmenting customers is a must for any company looking to grow. Profiling your customers tells you who they really are, too. Here are 10 compelling reasons why it's important to segment customers in your customer service department (and how to do it effectively). 30 BUSINESSES SHARE CREATIVE WAYS THEY THANK CUSTOMERS To show our appreciation we routinely (every month) select randomly 25 customers and provide at our cost, a gift card to one of our customer reward card restaurants for $100.00. An Ohio-based Hyers & Associates decided to act when their customer had an unfortunate situation. Adam shares his story of good deed: COMMUNITY HELP & SHARES What is a default device? I set all of Nahimic 2’s effects “Off” (using the On / Off button), but when I launch an XSplit Gamecaster 2 (Broadcaster 2 or OBS Classic) recording, all effects are turned “On”. Why? I unchecked the “HD Audio Recorder 2 ON / OFF” option, but when I launch my XSplit recording session, Nahimic’seffects
NEW COMMAND VARIABLES TO RENAME USERS (AFTER TWITCH NAME New command variables to rename users (after twitch name change) To merge stream currency and hours watched for users that changed their twitch name. Let the streamer manually merge their old data with the new data. Example: Variable: $ Command: !renameuser oldusername newusername. 13. !ADDPOINTS ISSUE , PLEASE READ Subject. Message. !addpoints issue , please read. please make it so that @ for !addpoints is not included when it searches for the username to add points to. because at the moment when you do !addpoints @mrmadnessmd 10 , it comes back with @mrmadnessmd was not found. it somehow includes the @ in the. 6. EDGE, PLEASE 🤞🏻. I have been a loyal Chrome user for more than a decade, within the same month I switched to the new Edge browser I discovered join which was awesome for the three seconds before figuring out it HELPRACE - CUSTOMER SERVICE Helprace is a cloud-based customer service software suite with a ticketing system and self-service help desk. Collect ideas, feedback, build a knowledge base or community. More than 10,000 businesses use our helpdesk to support their customers. Sign up for a free 30-daytrial today!
COMMUNITY HELP & SHARESGENERALMY DEVICE DOESN'T APPEAR IN THE WINDOWS DEVICE MANAGER. HOW DO I MAKE IT APPEAR What is a default device? I set all of Nahimic 2’s effects “Off” (using the On / Off button), but when I launch an XSplit Gamecaster 2 (Broadcaster 2 or OBS Classic) recording, all effects are turned “On”. Why? I unchecked the “HD Audio Recorder 2 ON / OFF” option, but when I launch my XSplit recording session, Nahimic’seffects
NO SOUND IN MY SYSTEM AFTER A DRIVER UPDATE (FROM the bigger problem is that MSI is not providing newer Realtek audio drivers for GE65/GS65 laptops anymore on their web site. but try out this Realtek UAD/DCH driver for MSI desktop motherboards, which is currently 6.0.9045.1 and has updated Nahimic integration files. first uninstall the existing Realtek audio driver (which should also remove the Nahimic mirroring driver), reboot, the install NEW COMMAND VARIABLES TO RENAME USERS (AFTER TWITCH NAME New command variables to rename users (after twitch name change) To merge stream currency and hours watched for users that changed their twitch name. Let the streamer manually merge their old data with the new data. Example: Variable: $ Command: !renameuser oldusername newusername. 13.VIEWER QUEUE SYSTEM
To enter to the queue is free. If streamer pull somebody in to the game, they should get extra points/10 mins till the streamer does not "kick" the player or stop streaming. Means, as a bonus, players could get some more points for the co gaming. Comment. S. Spageers ·. really nice ideas! Kozaka ·. ADD COMMAND "!ADDCOMMAND" Add command "!addcommand". If you want to create new command to do it from chat. For example: !addcommand !lucky Lucky you. And when It writes that to create command in my example "!lucky". And someone writes in chat !lucky the bot writes Lucky you. Sorry If you don't understand me for something because my english is trash.NEW CHAT MODULE
There are a lot of people that want to see this in there channels and you are behind with most of the other bots to not include it as standard. Please revisit this module again and implement it. Hi! You can find a Bank Heist chat game on our Discord.gg/se #widget-shareDirect link.
HOW DO I DISABLE THE SOUND TRACKER ? How do I disable the Sound Tracker ? You can disable the Sound Tracker by switching OFF the button on the bottom left of its page. In game, you can also use the hotkey CTRL + SHIFT + S to turn OFF or ON the Sound Tracker. sound tracker disable. Nahimic Support. DONATION ALERTS NOT WORKING StreamElements Staff ·. If you're seeing the donation event in the Activity Feed but not getting an alert for it, make sure your alertbox widget is configured correctly. If you're seeing the donation in your PayPal account, but not in the Activity Feed, make sure all your tipping settings (PayPal URL, etc) are set up correctly, and that you FOLLOWER GOAL IS NOT CORRECT FOR ME. At the moment I have more followers than that it shows for my goal in my overlay. I am not sure if I am doing something wrong. please let me know if you guys have experienced this before aswell and if you founda solution for it.
HELPRACE - CUSTOMER SERVICE Helprace is a cloud-based customer service software suite with a ticketing system and self-service help desk. Collect ideas, feedback, build a knowledge base or community. More than 10,000 businesses use our helpdesk to support their customers. Sign up for a free 30-daytrial today!
COMMUNITY HELP & SHARESGENERALMY DEVICE DOESN'T APPEAR IN THE WINDOWS DEVICE MANAGER. HOW DO I MAKE IT APPEAR What is a default device? I set all of Nahimic 2’s effects “Off” (using the On / Off button), but when I launch an XSplit Gamecaster 2 (Broadcaster 2 or OBS Classic) recording, all effects are turned “On”. Why? I unchecked the “HD Audio Recorder 2 ON / OFF” option, but when I launch my XSplit recording session, Nahimic’seffects
NO SOUND IN MY SYSTEM AFTER A DRIVER UPDATE (FROM the bigger problem is that MSI is not providing newer Realtek audio drivers for GE65/GS65 laptops anymore on their web site. but try out this Realtek UAD/DCH driver for MSI desktop motherboards, which is currently 6.0.9045.1 and has updated Nahimic integration files. first uninstall the existing Realtek audio driver (which should also remove the Nahimic mirroring driver), reboot, the install NEW COMMAND VARIABLES TO RENAME USERS (AFTER TWITCH NAME New command variables to rename users (after twitch name change) To merge stream currency and hours watched for users that changed their twitch name. Let the streamer manually merge their old data with the new data. Example: Variable: $ Command: !renameuser oldusername newusername. 13.VIEWER QUEUE SYSTEM
To enter to the queue is free. If streamer pull somebody in to the game, they should get extra points/10 mins till the streamer does not "kick" the player or stop streaming. Means, as a bonus, players could get some more points for the co gaming. Comment. S. Spageers ·. really nice ideas! Kozaka ·. ADD COMMAND "!ADDCOMMAND" Add command "!addcommand". If you want to create new command to do it from chat. For example: !addcommand !lucky Lucky you. And when It writes that to create command in my example "!lucky". And someone writes in chat !lucky the bot writes Lucky you. Sorry If you don't understand me for something because my english is trash.NEW CHAT MODULE
There are a lot of people that want to see this in there channels and you are behind with most of the other bots to not include it as standard. Please revisit this module again and implement it. Hi! You can find a Bank Heist chat game on our Discord.gg/se #widget-shareDirect link.
HOW DO I DISABLE THE SOUND TRACKER ? How do I disable the Sound Tracker ? You can disable the Sound Tracker by switching OFF the button on the bottom left of its page. In game, you can also use the hotkey CTRL + SHIFT + S to turn OFF or ON the Sound Tracker. sound tracker disable. Nahimic Support. DONATION ALERTS NOT WORKING StreamElements Staff ·. If you're seeing the donation event in the Activity Feed but not getting an alert for it, make sure your alertbox widget is configured correctly. If you're seeing the donation in your PayPal account, but not in the Activity Feed, make sure all your tipping settings (PayPal URL, etc) are set up correctly, and that you FOLLOWER GOAL IS NOT CORRECT FOR ME. At the moment I have more followers than that it shows for my goal in my overlay. I am not sure if I am doing something wrong. please let me know if you guys have experienced this before aswell and if you founda solution for it.
TOP 10 THINGS NOT TO SAY TO ANGRY CUSTOMERS Saying “sorry” won’t fix the issue at hand. An angry customer is likely call you out to the effect of “ sorry won’t fix it”. Saying “but” effectively negates your previous point and invites the start of an argument. If you do apologize, do it sincerely. 8. Don’t say “Calm down.”. MSI MOTHERBOARDS AND DESKTOPS SUPPORTED BY NAHIMIC 3 E. erpsterc ·. The H170 gaming m3 board is a "6th gen Intel" board that originally supports Nahimic 2.x. Nahimic 3 may work on that board when using Realtek UAD 8480 driver from MSI and then downloading Nahimic 3 from the MS store. Need to be using Win10 v1803 (RS4) forNahimic 3. L.
I'VE UPDATED TO NAHIMIC 3 BUT MY PC IS NOT COMPATIBLE: HOW I've updated to Nahimic 3 but my PC is not compatible: how can I go back to Nahimic 2+? What is the Windows® device manager option “Show Disconnected Devices” for? COPY A LAYER/WIDGET AND IT'S SETTINGS BETWEEN OVERLAYS 1. As an expansion on this idea, make widgets mirror between overlays. IE: Name a specific widget something, and have a check box to save it, and then you can add it to another overlay, what ever properties you change will mirror in all overlays its used in. 2. Having a "Template" overlay, where you can set certain elements, and it will mirror MSI NOTEBOOKS MODELS SUPPORTED BY NAHIMIC 3 jay prakash ·. listen carefully, go to 1. device manager> sounds> uninstall+delete driver data 2. uninstall nahimic from control panel if any otherwise go to apps & features (settings menu) then uninstall nahimic from there. 3. download audio driver from msi driver andinstall it
SONGREQUEST: COMMON PROBLEMS: STREAMELEMENTS I'm configuring streamelements for a collaborative channel, one of the features that most interests us about streamelements is the SongRequest, the only problem is that when any of us tries to play the SongRequest from its own control panel as Supervisor, Editor or Full Control the playback stops afterwards of each song preventing us from using it in a normal way. HOW DO I DISABLE THE SOUND TRACKER ? How do I disable the Sound Tracker ? You can disable the Sound Tracker by switching OFF the button on the bottom left of its page. In game, you can also use the hotkey CTRL + SHIFT + S to turn OFF or ON the Sound Tracker. sound tracker disable. Nahimic Support. MAKE DYNAMIC FONT SIZE AND FONT ALIGNMENT GET ALONG Currently if you have a list, such as most recent subscriber in text in a box using dynamic font size to fill as much as the box as possible, the text alignment buttons do nothing, the text just says with left alignment. ALLOW USERS TO EDIT TIP/SUBSCRIBER/FOLLOWER/CHEER GOAL That's the END GOAL amount. I think what he's asking, and what I'd like to know, is if I can change the start amount. For example, I have 90 followers, I want to set a goal to 100, but it shows I only havetwo.
AN IDEA FOR A !SHOUTOUT COMMAND An idea for a !shoutout command. So im not sure how many people would like it (considered it might be spammy) But maybe we can add a (x) number of times lets say a link can be posted or command be posted. For example: Caster : !shoutout Someone. SE bot : Follow Someone"twitch link".
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CUSTOMER SERVICE SOFTWARE AND CUSTOMER SERVICE MANAGEMENT - HELPRACE Due to mass business migration online, help desk software and other help desk solutions have become very popular. How else can a business improve customer service other than a well-crafted customer servicesoftware platform?
------------------------- The act of supporting a customer, also known as customer service is defined as keeping a customer satisfied throughout the use of a product or service. The web has changed companies’ needs for help desk software and other customer service software. Modern companies demand solutions far beyond a simple FAQ system or service desk system. To be successful, help desk software must tap into online social platforms and assist with community management in order to provide support, build trust and seek out potential customers. THE HELPRACE ALL-IN-ONE CUSTOMER SERVICE SOLUTION Having customer service software is not enough in our fast-paced online world. Helprace offers a customer service solution package rather than just customer service software. Add help desk software and support ticket system to your help desk! It’s not always convenient for customers to use customer service software to communicate with a business. As a result, businesses use online social communities to spread awareness along with customer support. What businesses don’t realize is that online social media can reduce help desk ticket rates from customer support software. Communities integrated with customer support software must work seamlessly with their help desk software counterparts so that businesses can address concerns, identify improvement opportunities and catch possible sales signals. A HELP DESK SOFTWARE BASED TICKETING SYSTEM You thought help desk software and customer support software was enough for your business needs? Think again! A help desk needs to incorporate a community tied into customer support software and support ticket software to stand above the rest. We at Helprace understand that a help desk, customer support software & community in itself is not enough. The community isn’t just a user-generated customer service software, but an online component of a help desk and a support ticket system. When you approach customer support issues with Helprace, you redefine your help desk and ticket management with tools that help in categorizing, prioritizing and assigning cases. Your community is an extension of your support help desk, under a customer support software umbrella. A CUSTOMER SERVICE MANAGEMENT SOFTWARE THAT SCALES WITH YOU Well-designed customer support software requires scalability in order to grow with customer support issues. Similarly, a ticketing support system must accommodate growing ticketing requests, a growing customer base and a growing team just as easily. In short, this should all be unnoticeable and non-intrusive, without interrupting your daily work. As your help desk and community grows, your support team may fall behind your customer service software. We adapt Helprace help desk software to shifting customer service needs of our clients. Our customer support solution is presented in scalable customer service software with a system of IT processes that allow for unlimited ticketing system support. Ultimately, Helprace offers an innovative approach to customer service issues by offering a holistic view of customer interaction, providing one customer support software to categorize, manage and analyze customer data to improve businessprocesses.
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