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THE HEALTH AND DISABILITY COMMISSIONER At all alert levels, health and disability services continue to focus on providing safe services. Read more. HDC Annual Report for the Year Ended 30 June 2020. The challenges faced by people using health and disability services are highlighted in HDC’s latest annual report, says Health and Disability Commissioner Morag McDowell. Read more. DECISIONS - HEALTH AND DISABILITY COMMISSIONER Decisions. Latest decisions. Search decisions. Naming policy. Disability. The Code and your rights. Making a complaint. My Health Passport. Disability related resources. OUR TEAM - HEALTH AND DISABILITY COMMISSIONER The main role of the Health and Disability Commissioner is to ensure that rights of consumers are upheld. This includes making sure that complaints about health or disability service providers are taken care of fairly and efficiently. Morag McDowell, Health and Disability Commissioner, began her term in
LATEST DECISIONS
Latest decisions. Search decisions. Naming policy. Disability. The Code and your rights. Making a complaint. My Health Passport. Disability related resources. Easy read resources. THE CODE AND YOUR RIGHTS The Code of Health and Disability Services Consumers' Rights provides the following 10 rights: The right to be treated with respect. The right to freedom from discrimination, coercion, harassment, and exploitation. The right to dignity and independence. The right to services of an appropriate standard. The right to effectivecommunication.
MAKING A COMPLAINT
Making a complaint. Do you have concerns about a health or disability service? Please read our help here and learn about the option that is right for you. The earlier you raise your concerns, the more straightforward they can be to resolve. THE HEALTH AND DISABILITY COMMISSIONER At all alert levels, health and disability services continue to focus on providing safe services. Read more. HDC Annual Report for the Year Ended 30 June 2020. The challenges faced by people using health and disability services are highlighted in HDC’s latest annual report, says Health and Disability Commissioner Morag McDowell. Read more. DECISIONS - HEALTH AND DISABILITY COMMISSIONER Decisions. Latest decisions. Search decisions. Naming policy. Disability. The Code and your rights. Making a complaint. My Health Passport. Disability related resources. OUR TEAM - HEALTH AND DISABILITY COMMISSIONER The main role of the Health and Disability Commissioner is to ensure that rights of consumers are upheld. This includes making sure that complaints about health or disability service providers are taken care of fairly and efficiently. Morag McDowell, Health and Disability Commissioner, began her term inLATEST DECISIONS
Latest decisions. Search decisions. Naming policy. Disability. The Code and your rights. Making a complaint. My Health Passport. Disability related resources. Easy read resources. THE CODE AND YOUR RIGHTS The Code of Health and Disability Services Consumers' Rights provides the following 10 rights: The right to be treated with respect. The right to freedom from discrimination, coercion, harassment, and exploitation. The right to dignity and independence. The right to services of an appropriate standard. The right to effectivecommunication.
MAKING A COMPLAINT
Making a complaint. Do you have concerns about a health or disability service? Please read our help here and learn about the option that is right for you. The earlier you raise your concerns, the more straightforward they can be to resolve.LATEST DECISIONS
Latest decisions. Search decisions. Naming policy. Disability. The Code and your rights. Making a complaint. My Health Passport. Disability related resources. Easy read resources. OUR TEAM - HEALTH AND DISABILITY COMMISSIONER The main role of the Health and Disability Commissioner is to ensure that rights of consumers are upheld. This includes making sure that complaints about health or disability service providers are taken care of fairly and efficiently. Morag McDowell, Health and Disability Commissioner, began her term inSEARCH DECISIONS
This report is the opinion of Deputy Commissioner Rose Wall, and is made in accordance with the power delegated to her by the Commissioner. The parties directly involved in the investigation were: Ms B Consumer’s daughter/complainant. Radius Residential Care Limited Provider/rest-home service operator.SEARCH DECISIONS
A copy of this report with details identifying the parties removed, except the expert who advised on this case, will be sent to the Royal Australian and New Zealand College of Radiologists, the Royal New Zealand College of General Practitioners, and the Health Quality & Safety Commission, and placed on the Health and DisabilityCommissioner
THE CODE AND YOUR RIGHTS The rights are called the Code of Health and Disability Services Consumers' Rights or "the Code". You have: The right to be treated with respect. The right to be treated fairly. The right to dignity and independence. The right to have good care and support that fits your needs. The right to be told things in a way that you understand. DISABILITY - HEALTH AND DISABILITY COMMISSIONER This Easy Read booklet tells you what happens after you make a complaint to the Health and Disability Commissioner. What happens after you make a complaint to the Health and Disability Commissioner (PDF 1.3mb) What happens after you make a complaint to the Health and Disability Commissioner (Docx 1.3mb) Read it here in Te Reo Māori.MENTAL HEALTH
5 March 2021: Health and Disability Commissioner welcomes mental health and wellbeing report. 3 February 2021: Open letter to the Minister of Health. 2 February 2021: Minister of Health’s response to recommendations from June 2020 monitoring and advocacy report. 10 November: Letter to the new Minister of Health on pressing need foraction
PROCEEDINGS
Proceedings case notes. Frequently asked questions. Frequently askedquestions
USING HEALTHCARE SERVICES COMMUNITY IN THE COMMUNITY Using healthcare services in the community He mahi tikanga oranga mo te kātoa Community healthcare and general practices Knowing what isavailable and what
WHAT TO DO IF YOU ARE ANXIOUS, EXPERIENCE HE MAHI TIKANGA Using healthcare services What to do if you are in the community anxious, experience He mahi tikanga oranga mo te kātoa long wait times, or are concerned about a service Knowing what is available and what to expect may help you to get the best from your care. THE HEALTH AND DISABILITY COMMISSIONER At all alert levels, health and disability services continue to focus on providing safe services. Read more. HDC Annual Report for the Year Ended 30 June 2020. The challenges faced by people using health and disability services are highlighted in HDC’s latest annual report, says Health and Disability Commissioner Morag McDowell. Read more. DECISIONS - HEALTH AND DISABILITY COMMISSIONER Decisions. Latest decisions. Search decisions. Naming policy. Disability. The Code and your rights. Making a complaint. My Health Passport. Disability related resources. OUR TEAM - HEALTH AND DISABILITY COMMISSIONER The main role of the Health and Disability Commissioner is to ensure that rights of consumers are upheld. This includes making sure that complaints about health or disability service providers are taken care of fairly and efficiently. Morag McDowell, Health and Disability Commissioner, began her term in THE CODE AND YOUR RIGHTS The Code of Health and Disability Services Consumers' Rights provides the following 10 rights: The right to be treated with respect. The right to freedom from discrimination, coercion, harassment, and exploitation. The right to dignity and independence. The right to services of an appropriate standard. The right to effectivecommunication.
THE HEALTH AND DISABILITY COMMISSIONER Discuss your concerns and get help from the Advocacy Service. The Advocacy Service can help you with your concerns about a provider or service. It is a free service, and Advocates are independent of all health and disability service providers and agencies.SEARCH DECISIONS
A copy of this report with details identifying the parties removed, except the expert who advised on this case, will be sent to the Royal Australian and New Zealand College of Radiologists, the Royal New Zealand College of General Practitioners, and the Health Quality & Safety Commission, and placed on the Health and DisabilityCommissioner
MAKING A COMPLAINT
Making a complaint. Do you have concerns about a health or disability service? Please read our help here and learn about the option that is right for you. The earlier you raise your concerns, the more straightforward they can be to resolve. CODE OF HEALTH AND DISABILITY SERVICES CONSUMERS' RIGHTS Health and Disability Commissioner (Code of Health and Disability Services Consumers' Rights) Regulations 1996. 1. Consumers have rights and providers have duties: . (1) Every consumer has the rights in this Code. (2) Every provider is subject to the duties THE CODE AND YOUR RIGHTS The rights are called the Code of Health and Disability Services Consumers' Rights or "the Code". You have: The right to be treated with respect. The right to be treated fairly. The right to dignity and independence. The right to have good care and support that fits your needs. The right to be told things in a way that you understand.COMPLAINT PROCESS
Usually we do one or more of the following: Ask the provider to respond to your complaint. Ask the provider, or sometimes other people or organisations, for more information. For example, we may ask the relevant district health board for a copy of your medical records. Sometimes we make several requests for additional information. THE HEALTH AND DISABILITY COMMISSIONER At all alert levels, health and disability services continue to focus on providing safe services. Read more. HDC Annual Report for the Year Ended 30 June 2020. The challenges faced by people using health and disability services are highlighted in HDC’s latest annual report, says Health and Disability Commissioner Morag McDowell. Read more. DECISIONS - HEALTH AND DISABILITY COMMISSIONER Decisions. Latest decisions. Search decisions. Naming policy. Disability. The Code and your rights. Making a complaint. My Health Passport. Disability related resources. OUR TEAM - HEALTH AND DISABILITY COMMISSIONER The main role of the Health and Disability Commissioner is to ensure that rights of consumers are upheld. This includes making sure that complaints about health or disability service providers are taken care of fairly and efficiently. Morag McDowell, Health and Disability Commissioner, began her term in THE CODE AND YOUR RIGHTS The Code of Health and Disability Services Consumers' Rights provides the following 10 rights: The right to be treated with respect. The right to freedom from discrimination, coercion, harassment, and exploitation. The right to dignity and independence. The right to services of an appropriate standard. The right to effectivecommunication.
THE HEALTH AND DISABILITY COMMISSIONER Discuss your concerns and get help from the Advocacy Service. The Advocacy Service can help you with your concerns about a provider or service. It is a free service, and Advocates are independent of all health and disability service providers and agencies.SEARCH DECISIONS
A copy of this report with details identifying the parties removed, except the expert who advised on this case, will be sent to the Royal Australian and New Zealand College of Radiologists, the Royal New Zealand College of General Practitioners, and the Health Quality & Safety Commission, and placed on the Health and DisabilityCommissioner
MAKING A COMPLAINT
Making a complaint. Do you have concerns about a health or disability service? Please read our help here and learn about the option that is right for you. The earlier you raise your concerns, the more straightforward they can be to resolve. CODE OF HEALTH AND DISABILITY SERVICES CONSUMERS' RIGHTS Health and Disability Commissioner (Code of Health and Disability Services Consumers' Rights) Regulations 1996. 1. Consumers have rights and providers have duties: . (1) Every consumer has the rights in this Code. (2) Every provider is subject to the duties THE CODE AND YOUR RIGHTS The rights are called the Code of Health and Disability Services Consumers' Rights or "the Code". You have: The right to be treated with respect. The right to be treated fairly. The right to dignity and independence. The right to have good care and support that fits your needs. The right to be told things in a way that you understand.COMPLAINT PROCESS
Usually we do one or more of the following: Ask the provider to respond to your complaint. Ask the provider, or sometimes other people or organisations, for more information. For example, we may ask the relevant district health board for a copy of your medical records. Sometimes we make several requests for additional information. DECISIONS - HEALTH AND DISABILITY COMMISSIONER Decisions. Latest decisions. Search decisions. Naming policy. Disability. The Code and your rights. Making a complaint. My Health Passport. Disability related resources. OUR TEAM - HEALTH AND DISABILITY COMMISSIONER The main role of the Health and Disability Commissioner is to ensure that rights of consumers are upheld. This includes making sure that complaints about health or disability service providers are taken care of fairly and efficiently. Morag McDowell, Health and Disability Commissioner, began her term inLATEST DECISIONS
Latest decisions. Search decisions. Naming policy. Disability. The Code and your rights. Making a complaint. My Health Passport. Disability related resources. Easy read resources.SEARCH DECISIONS
A copy of this report with details identifying the parties removed, except the expert who advised on this case, will be sent to the Royal Australian and New Zealand College of Radiologists, the Royal New Zealand College of General Practitioners, and the Health Quality & Safety Commission, and placed on the Health and DisabilityCommissioner
CONTACT - HEALTH AND DISABILITY COMMISSIONER 1) Dial New Zealand Relay Service. 0800 4 715 715. 2) Ask the Relay Assistant to call us on. 09 373 1060. 3) Type or speak your message. Find out more about how to use the New Zealand Relay Service.MAKING A COMPLAINT
Making a complaint. Do you have concerns about a health or disability service? Please read our help here and learn about the option that is right for you. The earlier you raise your concerns, the more straightforward they can be to resolve. DISABILITY - HEALTH AND DISABILITY COMMISSIONER This Easy Read booklet tells you what happens after you make a complaint to the Health and Disability Commissioner. What happens after you make a complaint to the Health and Disability Commissioner (PDF 1.3mb) What happens after you make a complaint to the Health and Disability Commissioner (Docx 1.3mb) Read it here in Te Reo Māori. COMPLAIN ABOUT CARE YOU RECEIVED When you make a complaint to HDC, we will assess your complaint and guide you to resolve it. Please know that if you make a complaint, we will discuss it with the person or organisation you are complaining about. If you have any questions about this form, contact us at: Email: hdc@hdc.org.nzLEAFLETS / BOOKLETS
From 1 June 2021, HDC will no longer accept cheques as payment for publications. All major banks in New Zealand are phasing out cheques as a payment option. RAISE YOUR CONCERNS DIRECTLY Go through these steps first, then contact the person or organisation who provided the service. 1. Clarify your concerns, questions, and problems. Write a list. You can list general concerns or questions and specific problems. If a problem is linked to something that happened on a specific day, note the date, time and who was there.Skip to content
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MENTAL HEALTH COMMISSIONER'S MONITORING AND ADVOCACY REPORT 2018 The Mental Health Commissioner's report says New Zealand needs to broaden its focus from mental illness and addiction to mental well-being and recovery.READ MORE
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