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GO4CUSTOMER
Go4customer is among the famous call center outsourcing India and is committed to providing stellar quality and unparalleled customer service in all aspects of our business. Our call centers in India operate with the highest degree of ethics and treat each customerinteraction &
CALL CENTER SERVICES By availing any of these outbound call centre services, business owners can unlock several revenue-generating opportunities. All in all, tying up with specialized outbound call centre service provider is the key to ensuring a continuous upward trend of the sales graph. BPO SERVICES IN INDIA With Business Process Outsourcing Companies you can cut costs, save time and simplify your tasks & processes. Go4customer, leading BPO outsource company offer the best BPO services in India, USA that cater to various activities like data entry, call center operations, finance, market research, IT LEAD GENERATION CALL CENTER COMPANY Functionality of Online Lead Generation Services. Generate Qualified Leads. Cold calling is a crucial part of the lead generation process but has really low returns, and spending money to get B2B qualified leads via in-house call center isn’t always sensible. SOCIAL MEDIA MARKETING SERVICES IN INDIA, US, AU AND GLOBEWHAT DOES A SOCIAL MEDIA MARKETING COMPANY DO?SOCIAL MEDIA MARKETING IS THE NEED OF TIME. THUS, TO FULFILL THE DEMANDS OF THE BUSINESS WORLD, SOCIAL MEDIA MARKETING COMPANIES ACT AS A BIG RELIE...WHAT IS SOCIAL MEDIA MANAGEMENT SERVICES?SOCIAL MEDIA MANAGEMENT SERVICES IS AN INTEGRAL PART OF SOCIAL MEDIA MARKETING RESPONSIBLE FOR EXPOSING THE BENEFITS OF THE PRODUCT AND BUSINESS TO...WHAT IS A SOCIAL MEDIA MANAGEMENT TOOL?SOCIAL MEDIA MANAGEMENT TOOLS ARE THE DESIGNED SOFTWARE RESPONSIBLE FOR MANAGING OUT THE OPERATIONS OF SOCIAL MEDIA AND SOCIAL MEDIA MARKETING. THE...WHY SOCIAL MEDIA IS GOOD FOR MARKETING?SOCIAL MEDIA HELPS IN CONNECTING THE BUSINESS WITH THE CUSTOMER IN AN EFFICIENT MANNER. TODAY, WHERE EACH PERSON IS DIRECTLY OR INDIRECTLY CONNECTE...WHAT ARE THE BEST SOCIAL MEDIA TOOLS?SOCIAL MEDIA IS AN IMPORTANT PLATFORM WHEN IT COMES TO INITIATING THE STEPS OF SOCIAL MEDIA MARKETING. IMPLEMENTING SOCIAL MEDIA TOOLS IN THE BUSIN... Social media is an important platform when it comes to initiating the steps of social media marketing. Implementing social media tools in the business niche can add-up the value to extract more of the business and generate ROI yearly. Some of the famous social media tools are– Buzzsumo, Google Trends, Canva, Feedly, Audiense etc. TOP 5 SOFT SPEAKING SKILLS THAT BPO AND CALL CENTER AGENTS Here are top soft speaking skills that call center agents of international outsourcing companies must possess. Express empathy. Build rapport. Ability to gain trust. Willingness to help. Excellent problem-solving skills. Also, call centers must try to incorporate these into their training sessions as well along with the latesttechnological
OUTSOURCE CUSTOMER SATISFACTION SURVEY SERVICES The popular opinion amassed in these surveys helps you overview customer satisfaction and understand your customers better. This is something that matters a lot in today’s competitive landscape, because once you know what your customers want, it is naturally easy to deliver the same; anticipating the needs and grievances is the first step to achieve 100% customer satisfaction rate DEFINE: INFORMATION MANAGEMENT SYSTEM Information Management System (IMS) does not have a standard and widely accepted definition. However, it is commonly applied to any system of software that is designed to assist the storage, organization and retrieval of information. The information includes, but not restricted to, text, numerical information, sound files,images and videos.
CALL CENTRE IN INDIA Build Your Brand With Go4Customer, an Indian Call Centre. Go4Customer is a foremost B2B & B2C customer contact & outsourced support provider. By choosing us, you can drive your organizational targets further ahead through industry-leading business process outsourcing & contact centre solutions. CASE STUDY - KOTAK - GO4CUSTOMER About Kotak Kotak Mahindra Bank is an Indian private sector bank headquartered in Mumbai, Maharashtra, India. In February 2003, the Reserve Bank of India (RBI) issued the license to Kotak MahindraFinance Ltd., the
GO4CUSTOMER
Go4customer is among the famous call center outsourcing India and is committed to providing stellar quality and unparalleled customer service in all aspects of our business. Our call centers in India operate with the highest degree of ethics and treat each customerinteraction &
CALL CENTER SERVICES By availing any of these outbound call centre services, business owners can unlock several revenue-generating opportunities. All in all, tying up with specialized outbound call centre service provider is the key to ensuring a continuous upward trend of the sales graph. BPO SERVICES IN INDIA With Business Process Outsourcing Companies you can cut costs, save time and simplify your tasks & processes. Go4customer, leading BPO outsource company offer the best BPO services in India, USA that cater to various activities like data entry, call center operations, finance, market research, IT LEAD GENERATION CALL CENTER COMPANY Functionality of Online Lead Generation Services. Generate Qualified Leads. Cold calling is a crucial part of the lead generation process but has really low returns, and spending money to get B2B qualified leads via in-house call center isn’t always sensible. SOCIAL MEDIA MARKETING SERVICES IN INDIA, US, AU AND GLOBEWHAT DOES A SOCIAL MEDIA MARKETING COMPANY DO?SOCIAL MEDIA MARKETING IS THE NEED OF TIME. THUS, TO FULFILL THE DEMANDS OF THE BUSINESS WORLD, SOCIAL MEDIA MARKETING COMPANIES ACT AS A BIG RELIE...WHAT IS SOCIAL MEDIA MANAGEMENT SERVICES?SOCIAL MEDIA MANAGEMENT SERVICES IS AN INTEGRAL PART OF SOCIAL MEDIA MARKETING RESPONSIBLE FOR EXPOSING THE BENEFITS OF THE PRODUCT AND BUSINESS TO...WHAT IS A SOCIAL MEDIA MANAGEMENT TOOL?SOCIAL MEDIA MANAGEMENT TOOLS ARE THE DESIGNED SOFTWARE RESPONSIBLE FOR MANAGING OUT THE OPERATIONS OF SOCIAL MEDIA AND SOCIAL MEDIA MARKETING. THE...WHY SOCIAL MEDIA IS GOOD FOR MARKETING?SOCIAL MEDIA HELPS IN CONNECTING THE BUSINESS WITH THE CUSTOMER IN AN EFFICIENT MANNER. TODAY, WHERE EACH PERSON IS DIRECTLY OR INDIRECTLY CONNECTE...WHAT ARE THE BEST SOCIAL MEDIA TOOLS?SOCIAL MEDIA IS AN IMPORTANT PLATFORM WHEN IT COMES TO INITIATING THE STEPS OF SOCIAL MEDIA MARKETING. IMPLEMENTING SOCIAL MEDIA TOOLS IN THE BUSIN... Social media is an important platform when it comes to initiating the steps of social media marketing. Implementing social media tools in the business niche can add-up the value to extract more of the business and generate ROI yearly. Some of the famous social media tools are– Buzzsumo, Google Trends, Canva, Feedly, Audiense etc. TOP 5 SOFT SPEAKING SKILLS THAT BPO AND CALL CENTER AGENTS Here are top soft speaking skills that call center agents of international outsourcing companies must possess. Express empathy. Build rapport. Ability to gain trust. Willingness to help. Excellent problem-solving skills. Also, call centers must try to incorporate these into their training sessions as well along with the latesttechnological
OUTSOURCE CUSTOMER SATISFACTION SURVEY SERVICES The popular opinion amassed in these surveys helps you overview customer satisfaction and understand your customers better. This is something that matters a lot in today’s competitive landscape, because once you know what your customers want, it is naturally easy to deliver the same; anticipating the needs and grievances is the first step to achieve 100% customer satisfaction rate DEFINE: INFORMATION MANAGEMENT SYSTEM Information Management System (IMS) does not have a standard and widely accepted definition. However, it is commonly applied to any system of software that is designed to assist the storage, organization and retrieval of information. The information includes, but not restricted to, text, numerical information, sound files,images and videos.
CALL CENTRE IN INDIA Build Your Brand With Go4Customer, an Indian Call Centre. Go4Customer is a foremost B2B & B2C customer contact & outsourced support provider. By choosing us, you can drive your organizational targets further ahead through industry-leading business process outsourcing & contact centre solutions. CASE STUDY - KOTAK - GO4CUSTOMER About Kotak Kotak Mahindra Bank is an Indian private sector bank headquartered in Mumbai, Maharashtra, India. In February 2003, the Reserve Bank of India (RBI) issued the license to Kotak MahindraFinance Ltd., the
CUSTOMER SUPPORT SERVICES This is where Go4customer, a customer service outsourcing firm provides you the best option with 24*7 services. Our customer support services range from planning, documentation, product feedback, and technical problem solving, installation, troubleshooting, maintenance, upgrading, etc. Go4customer, since 2001, has been rendering preeminentcall
LEAD GENERATION CALL CENTER COMPANY Functionality of Online Lead Generation Services. Generate Qualified Leads. Cold calling is a crucial part of the lead generation process but has really low returns, and spending money to get B2B qualified leads via in-house call center isn’t always sensible. CONTACT US FOR SIMPLE, QUICK & EASY CALL CENTER SERVICES Cyfuture Inc. 7852 Percussion DR Apex, NC 27539 Wake County. Ph: +1-919-802-6652 E-mail: us@cyfuture.com CALL CENTERS IN MUMBAI Best call center in Mumbai with a range of services such as appointment, enquiry handling. Hire India’s best Call Center Company in India for top notch inbound & outbound call center OUTSOURCE MARKET RESEARCH SERVICES TO LEADING MARKET Viral marketing scientist, Dan Zarrella is spot on when it comes to describing the significance of data in marketing. No matter what your operational domain is, the kind of data that you gather and assess will always be either a competitive edge, or a detrimental waste oftime and resources.
DEFINE: ANSWER RATE
Answer rate is a key metric to understand the efficiency of call center services.Answer rate is simply the number of calls answered in comparison to the number of calls received by the call center. Business firms with higher answer rates are considered to be more effective because of less number of customers or callers being turnedaway.
VALUE PROPOSITION WITH CUSTOMER-CENTRIC CALL CENTER 6. Cost factor: This is the most important factor that can influence the decisions of organizations regarding outsourcing. The entire cost of setting up a call center in India as well as employing experienced and skilled staffs in the nation is very reasonable. BPO IN INDIA: THE RISE OF THE BPO INDUSTRY A liberalized telecom policy unveiled by the Government of India in the late 90s ushered in a new era of economic growth and the birth of the India outsourcing industry (beginning of BPO in India). This new forward-looking policy paved the way for the entry of private telecommunication service providers in the country that led to the WHY IS INDIA A HUB OF CALL CENTERS A call center in India is considered as the backbone and tries to get some business for the respective enterprises or SMEs. Call centers play an important role because they serve and provide the resources who work on behalf of the organization. B2B APPOINTMENT SCHEDULING SERVICES Today, to avail certain services like a dental check-up, haircut, and even a meeting with a therapist, you have to make an appointment. The reason behind so much emphasis on appointment setting is to ensure when a customer reaches the business premises of the service provider, he/she doesn’t have to wait. By scheduling an appointment, one can manage their time and stay away from queues thatGO4CUSTOMER
Go4customer is among the famous call center outsourcing India and is committed to providing stellar quality and unparalleled customer service in all aspects of our business. Our call centers in India operate with the highest degree of ethics and treat each customerinteraction &
CALL CENTER SERVICES By availing any of these outbound call centre services, business owners can unlock several revenue-generating opportunities. All in all, tying up with specialized outbound call centre service provider is the key to ensuring a continuous upward trend of the sales graph. BPO SERVICES IN INDIA With Business Process Outsourcing Companies you can cut costs, save time and simplify your tasks & processes. Go4customer, leading BPO outsource company offer the best BPO services in India, USA that cater to various activities like data entry, call center operations, finance, market research, IT LEAD GENERATION CALL CENTER COMPANY Functionality of Online Lead Generation Services. Generate Qualified Leads. Cold calling is a crucial part of the lead generation process but has really low returns, and spending money to get B2B qualified leads via in-house call center isn’t always sensible. SOCIAL MEDIA MARKETING SERVICES IN INDIA, US, AU AND GLOBEWHAT DOES A SOCIAL MEDIA MARKETING COMPANY DO?SOCIAL MEDIA MARKETING IS THE NEED OF TIME. THUS, TO FULFILL THE DEMANDS OF THE BUSINESS WORLD, SOCIAL MEDIA MARKETING COMPANIES ACT AS A BIG RELIE...WHAT IS SOCIAL MEDIA MANAGEMENT SERVICES?SOCIAL MEDIA MANAGEMENT SERVICES IS AN INTEGRAL PART OF SOCIAL MEDIA MARKETING RESPONSIBLE FOR EXPOSING THE BENEFITS OF THE PRODUCT AND BUSINESS TO...WHAT IS A SOCIAL MEDIA MANAGEMENT TOOL?SOCIAL MEDIA MANAGEMENT TOOLS ARE THE DESIGNED SOFTWARE RESPONSIBLE FOR MANAGING OUT THE OPERATIONS OF SOCIAL MEDIA AND SOCIAL MEDIA MARKETING. THE...WHY SOCIAL MEDIA IS GOOD FOR MARKETING?SOCIAL MEDIA HELPS IN CONNECTING THE BUSINESS WITH THE CUSTOMER IN AN EFFICIENT MANNER. TODAY, WHERE EACH PERSON IS DIRECTLY OR INDIRECTLY CONNECTE...WHAT ARE THE BEST SOCIAL MEDIA TOOLS?SOCIAL MEDIA IS AN IMPORTANT PLATFORM WHEN IT COMES TO INITIATING THE STEPS OF SOCIAL MEDIA MARKETING. IMPLEMENTING SOCIAL MEDIA TOOLS IN THE BUSIN... Social media is an important platform when it comes to initiating the steps of social media marketing. Implementing social media tools in the business niche can add-up the value to extract more of the business and generate ROI yearly. Some of the famous social media tools are– Buzzsumo, Google Trends, Canva, Feedly, Audiense etc. TOP 5 SOFT SPEAKING SKILLS THAT BPO AND CALL CENTER AGENTS Here are top soft speaking skills that call center agents of international outsourcing companies must possess. Express empathy. Build rapport. Ability to gain trust. Willingness to help. Excellent problem-solving skills. Also, call centers must try to incorporate these into their training sessions as well along with the latesttechnological
OUTSOURCE CUSTOMER SATISFACTION SURVEY SERVICES The popular opinion amassed in these surveys helps you overview customer satisfaction and understand your customers better. This is something that matters a lot in today’s competitive landscape, because once you know what your customers want, it is naturally easy to deliver the same; anticipating the needs and grievances is the first step to achieve 100% customer satisfaction rate DEFINE: INFORMATION MANAGEMENT SYSTEM Information Management System (IMS) does not have a standard and widely accepted definition. However, it is commonly applied to any system of software that is designed to assist the storage, organization and retrieval of information. The information includes, but not restricted to, text, numerical information, sound files,images and videos.
CALL CENTRE IN INDIA Build Your Brand With Go4Customer, an Indian Call Centre. Go4Customer is a foremost B2B & B2C customer contact & outsourced support provider. By choosing us, you can drive your organizational targets further ahead through industry-leading business process outsourcing & contact centre solutions. CASE STUDY - KOTAK - GO4CUSTOMER About Kotak Kotak Mahindra Bank is an Indian private sector bank headquartered in Mumbai, Maharashtra, India. In February 2003, the Reserve Bank of India (RBI) issued the license to Kotak MahindraFinance Ltd., the
GO4CUSTOMER
Go4customer is among the famous call center outsourcing India and is committed to providing stellar quality and unparalleled customer service in all aspects of our business. Our call centers in India operate with the highest degree of ethics and treat each customerinteraction &
CALL CENTER SERVICES By availing any of these outbound call centre services, business owners can unlock several revenue-generating opportunities. All in all, tying up with specialized outbound call centre service provider is the key to ensuring a continuous upward trend of the sales graph. BPO SERVICES IN INDIA With Business Process Outsourcing Companies you can cut costs, save time and simplify your tasks & processes. Go4customer, leading BPO outsource company offer the best BPO services in India, USA that cater to various activities like data entry, call center operations, finance, market research, IT LEAD GENERATION CALL CENTER COMPANY Functionality of Online Lead Generation Services. Generate Qualified Leads. Cold calling is a crucial part of the lead generation process but has really low returns, and spending money to get B2B qualified leads via in-house call center isn’t always sensible. SOCIAL MEDIA MARKETING SERVICES IN INDIA, US, AU AND GLOBEWHAT DOES A SOCIAL MEDIA MARKETING COMPANY DO?SOCIAL MEDIA MARKETING IS THE NEED OF TIME. THUS, TO FULFILL THE DEMANDS OF THE BUSINESS WORLD, SOCIAL MEDIA MARKETING COMPANIES ACT AS A BIG RELIE...WHAT IS SOCIAL MEDIA MANAGEMENT SERVICES?SOCIAL MEDIA MANAGEMENT SERVICES IS AN INTEGRAL PART OF SOCIAL MEDIA MARKETING RESPONSIBLE FOR EXPOSING THE BENEFITS OF THE PRODUCT AND BUSINESS TO...WHAT IS A SOCIAL MEDIA MANAGEMENT TOOL?SOCIAL MEDIA MANAGEMENT TOOLS ARE THE DESIGNED SOFTWARE RESPONSIBLE FOR MANAGING OUT THE OPERATIONS OF SOCIAL MEDIA AND SOCIAL MEDIA MARKETING. THE...WHY SOCIAL MEDIA IS GOOD FOR MARKETING?SOCIAL MEDIA HELPS IN CONNECTING THE BUSINESS WITH THE CUSTOMER IN AN EFFICIENT MANNER. TODAY, WHERE EACH PERSON IS DIRECTLY OR INDIRECTLY CONNECTE...WHAT ARE THE BEST SOCIAL MEDIA TOOLS?SOCIAL MEDIA IS AN IMPORTANT PLATFORM WHEN IT COMES TO INITIATING THE STEPS OF SOCIAL MEDIA MARKETING. IMPLEMENTING SOCIAL MEDIA TOOLS IN THE BUSIN... Social media is an important platform when it comes to initiating the steps of social media marketing. Implementing social media tools in the business niche can add-up the value to extract more of the business and generate ROI yearly. Some of the famous social media tools are– Buzzsumo, Google Trends, Canva, Feedly, Audiense etc. TOP 5 SOFT SPEAKING SKILLS THAT BPO AND CALL CENTER AGENTS Here are top soft speaking skills that call center agents of international outsourcing companies must possess. Express empathy. Build rapport. Ability to gain trust. Willingness to help. Excellent problem-solving skills. Also, call centers must try to incorporate these into their training sessions as well along with the latesttechnological
OUTSOURCE CUSTOMER SATISFACTION SURVEY SERVICES The popular opinion amassed in these surveys helps you overview customer satisfaction and understand your customers better. This is something that matters a lot in today’s competitive landscape, because once you know what your customers want, it is naturally easy to deliver the same; anticipating the needs and grievances is the first step to achieve 100% customer satisfaction rate DEFINE: INFORMATION MANAGEMENT SYSTEM Information Management System (IMS) does not have a standard and widely accepted definition. However, it is commonly applied to any system of software that is designed to assist the storage, organization and retrieval of information. The information includes, but not restricted to, text, numerical information, sound files,images and videos.
CALL CENTRE IN INDIA Build Your Brand With Go4Customer, an Indian Call Centre. Go4Customer is a foremost B2B & B2C customer contact & outsourced support provider. By choosing us, you can drive your organizational targets further ahead through industry-leading business process outsourcing & contact centre solutions. CASE STUDY - KOTAK - GO4CUSTOMER About Kotak Kotak Mahindra Bank is an Indian private sector bank headquartered in Mumbai, Maharashtra, India. In February 2003, the Reserve Bank of India (RBI) issued the license to Kotak MahindraFinance Ltd., the
CUSTOMER SUPPORT SERVICES This is where Go4customer, a customer service outsourcing firm provides you the best option with 24*7 services. Our customer support services range from planning, documentation, product feedback, and technical problem solving, installation, troubleshooting, maintenance, upgrading, etc. Go4customer, since 2001, has been rendering preeminentcall
LEAD GENERATION CALL CENTER COMPANY Functionality of Online Lead Generation Services. Generate Qualified Leads. Cold calling is a crucial part of the lead generation process but has really low returns, and spending money to get B2B qualified leads via in-house call center isn’t always sensible. CONTACT US FOR SIMPLE, QUICK & EASY CALL CENTER SERVICES Cyfuture Inc. 7852 Percussion DR Apex, NC 27539 Wake County. Ph: +1-919-802-6652 E-mail: us@cyfuture.com CALL CENTERS IN MUMBAI Best call center in Mumbai with a range of services such as appointment, enquiry handling. Hire India’s best Call Center Company in India for top notch inbound & outbound call center OUTSOURCE MARKET RESEARCH SERVICES TO LEADING MARKET Viral marketing scientist, Dan Zarrella is spot on when it comes to describing the significance of data in marketing. No matter what your operational domain is, the kind of data that you gather and assess will always be either a competitive edge, or a detrimental waste oftime and resources.
DEFINE: ANSWER RATE
Answer rate is a key metric to understand the efficiency of call center services.Answer rate is simply the number of calls answered in comparison to the number of calls received by the call center. Business firms with higher answer rates are considered to be more effective because of less number of customers or callers being turnedaway.
VALUE PROPOSITION WITH CUSTOMER-CENTRIC CALL CENTER 6. Cost factor: This is the most important factor that can influence the decisions of organizations regarding outsourcing. The entire cost of setting up a call center in India as well as employing experienced and skilled staffs in the nation is very reasonable. BPO IN INDIA: THE RISE OF THE BPO INDUSTRY A liberalized telecom policy unveiled by the Government of India in the late 90s ushered in a new era of economic growth and the birth of the India outsourcing industry (beginning of BPO in India). This new forward-looking policy paved the way for the entry of private telecommunication service providers in the country that led to the WHY IS INDIA A HUB OF CALL CENTERS A call center in India is considered as the backbone and tries to get some business for the respective enterprises or SMEs. Call centers play an important role because they serve and provide the resources who work on behalf of the organization. B2B APPOINTMENT SCHEDULING SERVICES Today, to avail certain services like a dental check-up, haircut, and even a meeting with a therapist, you have to make an appointment. The reason behind so much emphasis on appointment setting is to ensure when a customer reaches the business premises of the service provider, he/she doesn’t have to wait. By scheduling an appointment, one can manage their time and stay away from queues thatGO4CUSTOMER
Go4customer is among the famous call center outsourcing India and is committed to providing stellar quality and unparalleled customer service in all aspects of our business. Our call centers in India operate with the highest degree of ethics and treat each customerinteraction &
OUTSOURCE CUSTOMER SATISFACTION SURVEY SERVICES The popular opinion amassed in these surveys helps you overview customer satisfaction and understand your customers better. This is something that matters a lot in today’s competitive landscape, because once you know what your customers want, it is naturally easy to deliver the same; anticipating the needs and grievances is the first step to achieve 100% customer satisfaction rate TOP 5 SOFT SPEAKING SKILLS THAT BPO AND CALL CENTER AGENTS Here are top soft speaking skills that call center agents of international outsourcing companies must possess. Express empathy. Build rapport. Ability to gain trust. Willingness to help. Excellent problem-solving skills. Also, call centers must try to incorporate these into their training sessions as well along with the latesttechnological
5 SECTORS DESPERATELY NEED CALL CENTER SERVICES DEFINE: RANDOM CALL ARRIVALS “Random call arrivals” is a process and considered the normal way of arriving calls in a BPO or a call center. It is nothing but the normal random disparity of how incoming calls arrive in Business Process Outsourcing organization. RCA or random call arrivals are the alteration technique to mean ration equals as per statistical terms. DEFINE: EFFICIENCY METRICS Efficiency metric is also known as activity ratio. It is used for measuring company’s ability to use its resources efficiently. These metrics or ratios are at times viewed as measures of management effectiveness. In most companies, important business objectives are defined and measured in terms of activity and efficiency metrics. DEFINE: INFORMATION MANAGEMENT SYSTEM Information Management System (IMS) does not have a standard and widely accepted definition. However, it is commonly applied to any system of software that is designed to assist the storage, organization and retrieval of information. The information includes, but not restricted to, text, numerical information, sound files,images and videos.
CASE STUDY - KOTAK - GO4CUSTOMER About Kotak Kotak Mahindra Bank is an Indian private sector bank headquartered in Mumbai, Maharashtra, India. In February 2003, the Reserve Bank of India (RBI) issued the license to Kotak MahindraFinance Ltd., the
CASE STUDY FOR DIGITAL MARKETING OF THE MAHARAJAS EXPRESS The Client Maharajas' Express is another prestigious addition in our client portfolio. This is an initiative started by Indian Railways Catering and Tourism Corporation (IRCTC) to let CASE STUDY - GUJARAT TOURISM - GO4CUSTOMER.COM About Gujarat Tourism Formed in 1978, the Tourism Corporation of Gujarat Ltd (TCGL) provides comprehensive travel assistance and services to the tourists coming to visit Gujarat.GO4CUSTOMER
Go4customer is among the famous call center outsourcing India and is committed to providing stellar quality and unparalleled customer service in all aspects of our business. Our call centers in India operate with the highest degree of ethics and treat each customerinteraction &
OUTSOURCE CUSTOMER SATISFACTION SURVEY SERVICES The popular opinion amassed in these surveys helps you overview customer satisfaction and understand your customers better. This is something that matters a lot in today’s competitive landscape, because once you know what your customers want, it is naturally easy to deliver the same; anticipating the needs and grievances is the first step to achieve 100% customer satisfaction rate TOP 5 SOFT SPEAKING SKILLS THAT BPO AND CALL CENTER AGENTS Here are top soft speaking skills that call center agents of international outsourcing companies must possess. Express empathy. Build rapport. Ability to gain trust. Willingness to help. Excellent problem-solving skills. Also, call centers must try to incorporate these into their training sessions as well along with the latesttechnological
5 SECTORS DESPERATELY NEED CALL CENTER SERVICES DEFINE: RANDOM CALL ARRIVALS “Random call arrivals” is a process and considered the normal way of arriving calls in a BPO or a call center. It is nothing but the normal random disparity of how incoming calls arrive in Business Process Outsourcing organization. RCA or random call arrivals are the alteration technique to mean ration equals as per statistical terms. DEFINE: EFFICIENCY METRICS Efficiency metric is also known as activity ratio. It is used for measuring company’s ability to use its resources efficiently. These metrics or ratios are at times viewed as measures of management effectiveness. In most companies, important business objectives are defined and measured in terms of activity and efficiency metrics. DEFINE: INFORMATION MANAGEMENT SYSTEM Information Management System (IMS) does not have a standard and widely accepted definition. However, it is commonly applied to any system of software that is designed to assist the storage, organization and retrieval of information. The information includes, but not restricted to, text, numerical information, sound files,images and videos.
CASE STUDY - KOTAK - GO4CUSTOMER About Kotak Kotak Mahindra Bank is an Indian private sector bank headquartered in Mumbai, Maharashtra, India. In February 2003, the Reserve Bank of India (RBI) issued the license to Kotak MahindraFinance Ltd., the
CASE STUDY FOR DIGITAL MARKETING OF THE MAHARAJAS EXPRESS The Client Maharajas' Express is another prestigious addition in our client portfolio. This is an initiative started by Indian Railways Catering and Tourism Corporation (IRCTC) to let CASE STUDY - GUJARAT TOURISM - GO4CUSTOMER.COM About Gujarat Tourism Formed in 1978, the Tourism Corporation of Gujarat Ltd (TCGL) provides comprehensive travel assistance and services to the tourists coming to visit Gujarat.GO4CUSTOMER
Go4customer is among the famous call center outsourcing India and is committed to providing stellar quality and unparalleled customer service in all aspects of our business. Our call centers in India operate with the highest degree of ethics and treat each customerinteraction &
CUSTOMER SUPPORT SERVICES This is where Go4customer, a customer service outsourcing firm provides you the best option with 24*7 services. Our customer support services range from planning, documentation, product feedback, and technical problem solving, installation, troubleshooting, maintenance, upgrading, etc. Go4customer, since 2001, has been rendering preeminentcall
SOCIAL MEDIA MARKETING SERVICES IN INDIA, US, AU AND GLOBE Social media is an important platform when it comes to initiating the steps of social media marketing. Implementing social media tools in the business niche can add-up the value to extract more of the business and generate ROI yearly. Some of the famous social media tools are– Buzzsumo, Google Trends, Canva, Feedly, Audiense etc. VALUE PROPOSITION WITH CUSTOMER-CENTRIC CALL CENTER 6. Cost factor: This is the most important factor that can influence the decisions of organizations regarding outsourcing. The entire cost of setting up a call center in India as well as employing experienced and skilled staffs in the nation is very reasonable. DEFINE: RANDOM CALL ARRIVALS “Random call arrivals” is a process and considered the normal way of arriving calls in a BPO or a call center. It is nothing but the normal random disparity of how incoming calls arrive in Business Process Outsourcing organization. RCA or random call arrivals are the alteration technique to mean ration equals as per statistical terms. DEFINE: CALLS OFFERED The term ‘call offered’ refers to the effort that a caller makes to get through the representative of outsourced call center. It is the total number of calls offered to a queue including answered calls, hang up calls, and/or busy signal.This metric help in quantifying the amount of resources and staff needed to handle the queue. CALL CENTER SERVICE PROVISION: EMPIRICAL FOR BUSINESS SUCCESS The call center service provision of India has encouraged several organizations and multinational corporations to either set up their call center establishments or outsource BPOS CREATING VALUE THROUGH CUSTOMER ENGAGEMENT MODEL According to industry experts, about 70% of the customers are willing to incur about 13% of their expenditure on companies providing excellent customer services. Thus, this change in the functioning of BPOs is resulting in increased customer retention. MoreDEFINE : BUSY HOUR
The peak busy hour in telecommunication is defined as the peak one-hour period during the day when the largest volume of subscriber traffic (in terms of CPU, memory utilization, or IOPS) is handled by top call center outsourcing companies. DEFINE : RECORDED ANNOUNCEMENT Recorded announcement is also known as recorded voice announcement or (RVA). It is a recorded voice message that is played for inbound calls. Once the voice message is over the call will end automatically. It is one of the technique with which inbound clients can easily record their message and send to the call centers to create recordedvoice
GO4CUSTOMER
Go4customer is among the famous call center outsourcing India and is committed to providing stellar quality and unparalleled customer service in all aspects of our business. Our call centers in India operate with the highest degree of ethics and treat each customerinteraction &
OUTSOURCE CUSTOMER SATISFACTION SURVEY SERVICES The popular opinion amassed in these surveys helps you overview customer satisfaction and understand your customers better. This is something that matters a lot in today’s competitive landscape, because once you know what your customers want, it is naturally easy to deliver the same; anticipating the needs and grievances is the first step to achieve 100% customer satisfaction rate TOP 5 SOFT SPEAKING SKILLS THAT BPO AND CALL CENTER AGENTSSKILLS FOR CALL CENTERSOFT SKILLS CALL CENTER TRAININGCALL CENTER HARD SKILLSCALL CENTER SKILLS LISTCALL CENTER SKILLS RESUMECALL CENTER SOFT SKILLSTIPS
Here are top soft speaking skills that call center agents of international outsourcing companies must possess. Express empathy. Build rapport. Ability to gain trust. Willingness to help. Excellent problem-solving skills. Also, call centers must try to incorporate these into their training sessions as well along with the latesttechnological
CALL CENTER SERVICE PROVISION: EMPIRICAL FOR BUSINESS SUCCESS An effective call center service provision also enables achievement of customer experience, satisfaction and retention – assets that every organization endeavors to reach the highest levels of CASE STUDY - KOTAK - GO4CUSTOMER About Kotak Kotak Mahindra Bank is an Indian private sector bank headquartered in Mumbai, Maharashtra, India. In February 2003, the Reserve Bank of India (RBI) issued the license to Kotak MahindraFinance Ltd., the
DEFINE: LABOR SATURATION RATE Labor saturation rate is the frequency that measures what degree capable staff may be available in a certain labor market and is calculated by dividing the number of specific positions by the working population for that area. Go4customer is a leading platform to provide services of call center services, call center outsourcing and callcenter
CASE STUDY - GUJARAT TOURISM - GO4CUSTOMER.COM About Gujarat Tourism Formed in 1978, the Tourism Corporation of Gujarat Ltd (TCGL) provides comprehensive travel assistance and services to the tourists coming to visit Gujarat. CASE STUDY - TATA MOTORS - GO4CUSTOMER About Tata Motors Tata Motors Limited, a USD 45 billion organization, is a leading automobile manufacturer with a portfolio that includes a wide range of cars, utility vehicles, trucks, buses and defensevehicles.
CASE STUDY FOR DIGITAL MARKETING OF THE MAHARAJAS EXPRESS The Client Maharajas' Express is another prestigious addition in our client portfolio. This is an initiative started by Indian Railways Catering and Tourism Corporation (IRCTC) to let CALL CENTRE IN INDIA Build Your Brand With Go4Customer, an Indian Call Centre. Go4Customer is a foremost B2B & B2C customer contact & outsourced support provider. By choosing us, you can drive your organizational targets further ahead through industry-leading business process outsourcing & contact centre solutions.GO4CUSTOMER
Go4customer is among the famous call center outsourcing India and is committed to providing stellar quality and unparalleled customer service in all aspects of our business. Our call centers in India operate with the highest degree of ethics and treat each customerinteraction &
OUTSOURCE CUSTOMER SATISFACTION SURVEY SERVICES The popular opinion amassed in these surveys helps you overview customer satisfaction and understand your customers better. This is something that matters a lot in today’s competitive landscape, because once you know what your customers want, it is naturally easy to deliver the same; anticipating the needs and grievances is the first step to achieve 100% customer satisfaction rate TOP 5 SOFT SPEAKING SKILLS THAT BPO AND CALL CENTER AGENTSSKILLS FOR CALL CENTERSOFT SKILLS CALL CENTER TRAININGCALL CENTER HARD SKILLSCALL CENTER SKILLS LISTCALL CENTER SKILLS RESUMECALL CENTER SOFT SKILLSTIPS
Here are top soft speaking skills that call center agents of international outsourcing companies must possess. Express empathy. Build rapport. Ability to gain trust. Willingness to help. Excellent problem-solving skills. Also, call centers must try to incorporate these into their training sessions as well along with the latesttechnological
CALL CENTER SERVICE PROVISION: EMPIRICAL FOR BUSINESS SUCCESS An effective call center service provision also enables achievement of customer experience, satisfaction and retention – assets that every organization endeavors to reach the highest levels of CASE STUDY - KOTAK - GO4CUSTOMER About Kotak Kotak Mahindra Bank is an Indian private sector bank headquartered in Mumbai, Maharashtra, India. In February 2003, the Reserve Bank of India (RBI) issued the license to Kotak MahindraFinance Ltd., the
DEFINE: LABOR SATURATION RATE Labor saturation rate is the frequency that measures what degree capable staff may be available in a certain labor market and is calculated by dividing the number of specific positions by the working population for that area. Go4customer is a leading platform to provide services of call center services, call center outsourcing and callcenter
CASE STUDY - GUJARAT TOURISM - GO4CUSTOMER.COM About Gujarat Tourism Formed in 1978, the Tourism Corporation of Gujarat Ltd (TCGL) provides comprehensive travel assistance and services to the tourists coming to visit Gujarat. CASE STUDY - TATA MOTORS - GO4CUSTOMER About Tata Motors Tata Motors Limited, a USD 45 billion organization, is a leading automobile manufacturer with a portfolio that includes a wide range of cars, utility vehicles, trucks, buses and defensevehicles.
CASE STUDY FOR DIGITAL MARKETING OF THE MAHARAJAS EXPRESS The Client Maharajas' Express is another prestigious addition in our client portfolio. This is an initiative started by Indian Railways Catering and Tourism Corporation (IRCTC) to let CALL CENTRE IN INDIA Build Your Brand With Go4Customer, an Indian Call Centre. Go4Customer is a foremost B2B & B2C customer contact & outsourced support provider. By choosing us, you can drive your organizational targets further ahead through industry-leading business process outsourcing & contact centre solutions. APPOINTMENT SETTING SERVICES With Go4customer’s appointment setting services, you not only enjoy seamless scheduling of meetings, but can also focus on more productive tasks. Furthermore, our services come at a nominal rate, which means you don’t have to compromise your business’s bottom line. So, join forces with Go4customer appointment scheduling services and CUSTOMER SUPPORT SERVICES This is where Go4customer, a customer service outsourcing firm provides you the best option with 24*7 services. Our customer support services range from planning, documentation, product feedback, and technical problem solving, installation, troubleshooting, maintenance, upgrading, etc. Go4customer, since 2001, has been rendering preeminentcall
CALL CENTER SERVICES By availing any of these outbound call centre services, business owners can unlock several revenue-generating opportunities. All in all, tying up with specialized outbound call centre service provider is the key to ensuring a continuous upward trend of the sales graph. DEFINE: CUSTOMER CARE Customer care is an act of assisting customers and working on behalf of business firms. The professionals of call center service provider strive hard to create high level of customer satisfaction and loyalty towards the brand. Customer support center is a place of doing business with the help of phone and other communication platforms. The service providers offer a range of support services to SUPPLY CHAIN MANAGEMENT EMERGING BPO OPERATIONS Supply Chain Management Emerging BPO Operations. Value chain management is considered as the next wave for delivering value-added services to the companies. The BPO industry is on the rebranding path, as the marketers are increasingly experiencing pressure from the competitors. Organizations are struggling for their growth andsurvival.
DEFINE: EFFICIENCY METRICS Efficiency metric is also known as activity ratio. It is used for measuring company’s ability to use its resources efficiently. These metrics or ratios are at times viewed as measures of management effectiveness. In most companies, important business objectives are defined and measured in terms of activity and efficiency metrics.DEFINE : BUSY HOUR
The peak busy hour in telecommunication is defined as the peak one-hour period during the day when the largest volume of subscriber traffic (in terms of CPU, memory utilization, or IOPS) is handled by top call center outsourcing companies. DEFINE : RECORDED ANNOUNCEMENT Recorded announcement is also known as recorded voice announcement or (RVA). It is a recorded voice message that is played for inbound calls. Once the voice message is over the call will end automatically. It is one of the technique with which inbound clients can easily record their message and send to the call centers to create recordedvoice
CASE STUDY - CLUB FACTORY - GO4CUSTOMER About Club Factory In the fall of 2013, then 25-year-old Vincent Lou left Facebook and started this business. His passion for products and frustration with the lack of OUTSOURCE LIVE CHAT SUPPORT SERVICES AUSTRALIA Chat support service is the best solution you can provide to ease the customer experience on your website. To ensure that maximum of your visitors are converted into buying customers, you require to outsource chat support service to a renowned vendor.__ submit query
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Go4customer transcends expectations with every passing year. We envision always-connected partnerships with our prestigious clientele, no matter what their size. Partnerships that benefit us mutually, and add to the growing saga via online reputation managementfrom
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BUSINESS PROCESS SERVICES Take your company to the next level with our top-class solutions to quickly react to changing market scenarios and evolve your processes. With digitization, you can augment your core competencies with our expertise to leverage insights generated from customer feedback, and cross the chasm between expectations and actual service delivery through our tech-driven platforms. Come on board and modernize your business processes to achieve innovation and expand your business without taking undue risks.RELEVANT LINKS
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DIGITAL & SOCIAL MEDIA MARKETING Build a digital imprint and an online presence that takes your brand to a plethora of deeply targeted demographics. Listen to their feedback and leverage the gained knowledge to take decisions with clarity about where you want your company to go. We use our intricate knowledge of artificial intelligence to create and sustain a deeply embedded message throughout social media platforms to spread the good word about your brand, and make it shine far out of the crowd, brighter than the brightest star!RELEVANT LINKS
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GO4CUSTOMER IS TECH-FUELED EXCELLENCE Go4customer's call center outsourcing services have played critical roles in transforming businesses. We align our way of imparting excellence in quality to your particular, unique way of doing business and delivering effortless real-time solutions with Chatbot . Adaptability is key, and we pride ourselves on having taken it in stride from humble beginnings as a call center in US to our current position in the top tier of call center servicesproviders.
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CLIENTS SPEAK
Focused Vox Populi & Immersive Case StudiesVISHAL MAHYE
TERRITORY SALES MANAGER AT TATA MOTORS Go4customer is undeniably one of the most responsive BPO companies we have worked with, breathing fresh air into our customer service. Kudos to their terrific customer support!MR. RAJIV B KUMAR
BSES
Our platform had to handle a huge deluge of consumer-generated queries and all of them wanted speedy resolutions. It was streamlined to a great extent as soon as we started our partnership with Go4customer!MR. JERIL
CRI PUMPS
Because of the highly technical components we use in our machines, our customers require onsite support scheduling most of the time. The process is now completely smooth start-to-end, courtesy Go4customer.MR. PRAKASH MISHRA
RR ELECTRICAL
Our products make the life of every Indian who purchases them a little more comfortable. The excellent customer support from our outsourcing partner adds to that comfort level, and we appreciate that.AJAY DHYANI
HEAD MARKETING AT TIMEX GROUP Ticking of Time with crafted experience is our dream, Go4customer conjured with us to step our adventure.TANVI ARORA
HEAD CUSTOMER SUPPORT AT TRUE BALANCE Our project with Go4customer has been a resounding success. Their incessant support has boosted our business operations dramatically. We highly appreciate their attention to detail and adherence todeadlines.
PRAKASH RAO
DGM BPCL
The solution package formulated by the team has made our CX levels better than ever before, so business is booming! Customers are happier than ever, and rave reviews are flooding in!VISHAL MAHYE
TERRITORY SALES MANAGER AT TATA MOTORS Go4customer is undeniably one of the most responsive BPO companies we have worked with, breathing fresh air into our customer service. Kudos to their terrific customer support!MR. RAJIV B KUMAR
BSES
Our platform had to handle a huge deluge of consumer-generated queries and all of them wanted speedy resolutions. It was streamlined to a great extent as soon as we started our partnership with Go4customer!MR. JERIL
CRI PUMPS
Because of the highly technical components we use in our machines, our customers require onsite support scheduling most of the time. The process is now completely smooth start-to-end, courtesy Go4customer.MR. PRAKASH MISHRA
RR ELECTRICAL
Our products make the life of every Indian who purchases them a little more comfortable. The excellent customer support from our outsourcing partner adds to that comfort level, and we appreciate that.AJAY DHYANI
HEAD MARKETING AT TIMEX GROUP Ticking of Time with crafted experience is our dream, Go4customer conjured with us to step our adventure.TANVI ARORA
HEAD CUSTOMER SUPPORT AT TRUE BALANCE Our project with Go4customer has been a resounding success. Their incessant support has boosted our business operations dramatically. We highly appreciate their attention to detail and adherence todeadlines.
PRAKASH RAO
DGM BPCL
The solution package formulated by the team has made our CX levels better than ever before, so business is booming! Customers are happier than ever, and rave reviews are flooding in!VISHAL MAHYE
TERRITORY SALES MANAGER AT TATA MOTORS Go4customer is undeniably one of the most responsive BPO companies we have worked with, breathing fresh air into our customer service. Kudos to their terrific customer support! SEE HOW WE TRANSFORMED LATENT POTENTIAL INTO REAL RESULTS FOR OURCLIENTS
TATA MOTORS
_Automotive - Case study_ Tata Motors required an able customer care specialist to handle the queries, complaints and grievances of its large customer base. capital intensive nature of commercial vehicles...Download Now
KOTAK
_Banking - Case study_ Kotak required an able customer care specialist to handle the queries, complaints and grievances of its large customer base. Due to the instantly-delivered nature of banking…Download Now
GUJARAT TOURISM
_Travel & Tourism - Case study_ Tourism Corporation of Gujarat required an able customer care specialist to handle the queries,complaints and grievances of its large customer base. Due to the deeply personal...Download Now
BHARAT SANCHAR NIGAM LIMITED _Telecom - Case study_ Bharat Sanchar Nigam Limited (abbreviated BSNL) is an Indian state-owned telecommunications company headquartered in New Delhi.Download Now
CLUB FACTORY
_E-commerce - Case study_ Club Factory required an able customer care specialist to handle the queries, complaints and grievances of its large customer base. Due to the long supply chain nature of lifestyle...Download Now
TATA MOTORS
_Automotive - Case study_ Tata Motors required an able customer care specialist to handle the queries, complaints and grievances of its large customer base. capital intensive nature of commercial vehicles...Download Now
KOTAK
_Banking - Case study_ Kotak required an able customer care specialist to handle the queries, complaints and grievances of its large customer base. Due to the instantly-delivered nature of banking…Download Now
GUJARAT TOURISM
_Travel & Tourism - Case study_ Tourism Corporation of Gujarat required an able customer care specialist to handle the queries,complaints and grievances of its large customer base. Due to the deeply personal...Download Now
BHARAT SANCHAR NIGAM LIMITED _Telecom - Case study_ Bharat Sanchar Nigam Limited (abbreviated BSNL) is an Indian state-owned telecommunications company headquartered in New Delhi.Download Now
CLUB FACTORY
_E-commerce - Case study_ Club Factory required an able customer care specialist to handle the queries, complaints and grievances of its large customer base. Due to the long supply chain nature of lifestyle...Download Now
TATA MOTORS
_Automotive - Case study_ Tata Motors required an able customer care specialist to handle the queries, complaints and grievances of its large customer base. capital intensive nature of commercial vehicles...Download Now
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Go4customer is committed to providing stellar quality and unparalleled customer service in all aspects of our business. We operate our company with the highest degree of ethics and treat each customer interaction & transaction with fairness and honesty. Our desire is to promote long-term business and employee relationships. To that end, the success of Go4customer is dependent upon our operation as a unified team. We have to earn the trust and respect of our customers every day, so that they will continue to choose us over our competitors. We offer online reputation managementservices, to
create a trust-build relationship with your valuable customer. The excellent services are provided by excellent people. There are no magic formulae – only a passionate desire for DELIVERING FAULTLESS OUTSOURCING SOLUTIONS TO OUR CUSTOMERS, ENSURING OPTIMUM LEVELS OFSATISFACTION.
GO4CUSTOMER IS ALL FOR DISRUPTIVE IDEAS. HAVE ONE? LET’S MAKE IT AREALITY!
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GO4CUSTOMER WANTS YOU! WANT TO BE A PART OF OUR ELITE TEAM? DO YOU BELIEVE YOU CAN CONTRIBUTE FRUITFULLY TO BOTH: THE ACHIEVEMENT OF YOUR PROFESSIONAL GOALS, AND THE BOTTOM LINE OF EVERY BUSINESS: SUCCESS? DO YOU SHARE OUR COMMITMENT TO OUR AFOREMENTIONED MISSION STATEMENT: DELIVERING FAULTLESS OUTSOURCING SOLUTIONS TO OUR CUSTOMERS, ENSURING OPTIMUM LEVELS OF SATISFACTION? IF YOU FEEL YOU HAVE WHAT IT TAKES, FEEL FREE TO CONTACT US VIA ANY CHANNEL OF COMMUNICATION. Apply now __ Our clients’ success is guaranteed by the efforts of our creative & productive team members, who are empowered to make suggestions that will enable the company to provide the highest customer satisfaction. The primary goal at Go4customer is to fulfill our mission statement and strive hard to be a global industry-leading provider of high quality, cost-effective services that have been custom designed using the immense intellectual capital of the unique human brain, to enhance & improve client-customer relationships and garner pristine word-of-mouth publicity.THE FUTURE BECKONS
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