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OUR NETWORK
Our voice product platforms (SIP Trunking, Hosted telephony and Inbound) are an integral part of our national voice and data network. Our underlying voice switching fabric is a carrier class, highly resilient, distributed, next-generation national softswitch network.Gamma is
PHONELINE+ | GAMMA
Devices. PhoneLine+ can be accessed by your choice of devices including computer, laptop, IP phone, tablet, traditional handset and mobile phone. These devices can be managed from within your PhoneLine+ account where you can choose whether every device should receive calls and therefore simultaneously ring for an incoming call.GAMMA SOGEA
SoGEA stands for Single Order Generic Ethernet Access. Now you only need to place one order with Gamma for your broadband data service. Traditional phone line installation is not needed with Gamma SoGEA so costs fall. Gamma SoGEA delivers the same performance and data rates as FTTC broadband. It uses the same infrastructure and has the sameHORIZON CONTACT
Horizon Contact is the integrated business communication and customer contact centre solution that simplifies customer interaction. Perfect for organisations who want to make it easier for customers to engage with them and unlike most Contact Centre solutions, Horizon Contact provides an easy to use, self-service feature set, for small to DIRECT ROUTING FOR MICROSOFT TEAMS Microsoft Teams Direct Routing is the flexible, accessible and cost-effective alternative to Microsoft Calling Plans allowing you to make and receive calls external to your business from Microsoft Teams. Gamma has built a bespoke Direct Routing architecture to enable full voice capability natively into Microsoft Teams.HORIZON - GAMMA
The standard features requested on your initial access are: Call Handling – decide how you would like to route incoming calls . Twinning – the ability to phone a mobile device or another number if your phone or extension is dialledHORIZON SOFT PHONE
Horizon Soft Phone | PC Client © Gamma. All rights reserved. Confidential. Page 6 of 20 Making a Call Call History Once you've logged in, the first screen you'll see isHORIZON - GAMMA
Horizon Call Centre User Guide V1.0 Introduction The Horizon Call Centre is a cloud-based service that provides an extensive range ofinbound call
MISSION LABS ACQUIRED BY GAMMA Gamma acquires Mission Labs, a leading developer of applications to manage cloud contact centres and enhance customer experience. Gamma Communications plc (“Gamma”), a leading technology-based provider of communications services to the business markets in the UK and mainland Europe is pleased to announce that it has acquired Mission Labs Limited (“Mission Labs”). GAMMA - WORKING SMARTER, TOGETHER.PRODUCTSSOLUTIONSPARTNERSRESOURCESSUPPORTHORIZON COLLABORATE Gamma Mobile is a service built exclusively for the UK business market. With over twenty years’ experience in B2B communications, we understand what our customers need, both with their mobile product and with the service and support that underpins it. Gamma Mobile has been tailored specifically for UK businesses and is designed to deliverOUR NETWORK
Our voice product platforms (SIP Trunking, Hosted telephony and Inbound) are an integral part of our national voice and data network. Our underlying voice switching fabric is a carrier class, highly resilient, distributed, next-generation national softswitch network.Gamma is
PHONELINE+ | GAMMA
Devices. PhoneLine+ can be accessed by your choice of devices including computer, laptop, IP phone, tablet, traditional handset and mobile phone. These devices can be managed from within your PhoneLine+ account where you can choose whether every device should receive calls and therefore simultaneously ring for an incoming call.GAMMA SOGEA
SoGEA stands for Single Order Generic Ethernet Access. Now you only need to place one order with Gamma for your broadband data service. Traditional phone line installation is not needed with Gamma SoGEA so costs fall. Gamma SoGEA delivers the same performance and data rates as FTTC broadband. It uses the same infrastructure and has the sameHORIZON CONTACT
Horizon Contact is the integrated business communication and customer contact centre solution that simplifies customer interaction. Perfect for organisations who want to make it easier for customers to engage with them and unlike most Contact Centre solutions, Horizon Contact provides an easy to use, self-service feature set, for small to DIRECT ROUTING FOR MICROSOFT TEAMS Microsoft Teams Direct Routing is the flexible, accessible and cost-effective alternative to Microsoft Calling Plans allowing you to make and receive calls external to your business from Microsoft Teams. Gamma has built a bespoke Direct Routing architecture to enable full voice capability natively into Microsoft Teams.HORIZON - GAMMA
The standard features requested on your initial access are: Call Handling – decide how you would like to route incoming calls . Twinning – the ability to phone a mobile device or another number if your phone or extension is dialledHORIZON SOFT PHONE
Horizon Soft Phone | PC Client © Gamma. All rights reserved. Confidential. Page 6 of 20 Making a Call Call History Once you've logged in, the first screen you'll see isHORIZON - GAMMA
Horizon Call Centre User Guide V1.0 Introduction The Horizon Call Centre is a cloud-based service that provides an extensive range ofinbound call
MISSION LABS ACQUIRED BY GAMMA Gamma acquires Mission Labs, a leading developer of applications to manage cloud contact centres and enhance customer experience. Gamma Communications plc (“Gamma”), a leading technology-based provider of communications services to the business markets in the UK and mainland Europe is pleased to announce that it has acquired Mission Labs Limited (“Mission Labs”). ACCESS - GAMMA TELECOM Access Solutions. Source the right access solution for your needs including Broadband (ADSL 2+, FTTC, FTTC G.fast, FTTP) and Ethernet (EFM, FTTC Ethernet, 1G). Need For Speed. Leverage connectivity that suits your setup – whether fibre up to or into premises – with speeds from 40 meg up to one gig per second.GAMMA MOBILE
Gamma Mobile is a service built exclusively for the UK business market. With over twenty years’ experience in B2B communications, we understand what our customers need, both with their mobile product and with the service and support that underpins it.HORIZON - GAMMA
The standard features requested on your initial access are: Call Handling – decide how you would like to route incoming calls . Twinning – the ability to phone a mobile device or another number if your phone or extension is dialled HORIZON HOSTED BUSINESS PHONE SYSTEM Unleash even more of Horizon’s capabilities across your desktop with Horizon Integrator.. Horizon Integrator is a powerful piece of software that gives you control of your Horizon telephone system service from your desktop without having to log in to your Horizon hosted phone system UK Portal. It also provides interaction with key programs such as Microsoft Outlook® and Skype for GETTING STARTED WITH COLLABORATE Horizon Collaborate is a fully integrated Unified Communications solution offering voice, video, Instant Messaging and multimedia conferencing. All of the services are available from the application. The same functionality is also available on mobile devices based on either Android or IOS. IM, Presence and Contacts.HORIZON - GAMMA
Horizon Call Centre User Guide V1.0 Introduction The Horizon Call Centre is a cloud-based service that provides an extensive range ofinbound call
FOCUS GROUP
Focus Group is an award-winning business solutions provider, delivering scalable and powerful services across Voice, Mobile, Data, IT, Cyber Security and Energy. Providing a comprehensive portfolio of products to SME, Mid-Market and Enterprise clients in the private and public sector. We deliver unified technologies across voice, mobile,IT and
OMNICHANNEL CUSTOMER SERVICE: A COMPLETE GUIDE Omnichannel customer service has become a buzzword among large enterprises. But can small and medium businesses benefit from a similar strategy? Find out how omnichannel customer support can catapult business growth in this complete guide for SMEs. DATA SETTINGS- MOBILE USER SUPPORT AND TRAINING Manually Setting Up Data Settings. The settings your device needs for a data connection to the network are held in the Access Point Name (APN) on your device. It is quick and easy to update your APN settings, which are usually located under settings options. PleaseETHERNET - GAMMA
Ethernet - End User Technical Support Guide Version Date Description 1.0 21/01/2019 Document created 1.1 14/02/2019 Updated with minorchanges to
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FIND A SOLUTION TO FIT YOUR BUSINESS NEEDS. We combine voice, connectivity and mobile services into unified communications to keep businesses moving forward. You can access our leading edge solutions through our network of specialist partners or directly from us. Select your organisation size I am…SMEMid SizeEnterprisePublic SectorLooking to Partner I am…Go
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Brands that trust Gamma. > We successfully provisioned 600 trunks and transitioned some 9,300 > different numbers. All this was achieved by working closely with > Gamma and its professional services team.> JULIET RAITH
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CONNECTING TO FLEXIBLE WORKING Gamma Unify | Connecting to flexible working, your office phone onyour mobile.
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